Develop Bugs

So are you keeping your EVO or thinking about the new Droid?

Before I get blasted on this I am not trying to compare which phone is better etc only that I have some concerns with the build quality of the EVO and the 30fps issue..
I don't really have any of the issues others have reported but that doesn't mean I wont down the line and I am stuck with the phone for 2 years.
My 30 days is up July 4 or so and even though I love the EVO I think is safe to say there are some legitimate concerns on build quality reading the forums with screen lift issues and other things.
I'm just curious what other EVO users are thinking. I'm starting to question HTC and some of the things they do.

MrDSL said:
Before I get blasted on this I am not trying to compare which phone is better etc only that I have some concerns with the build quality of the EVO and the 30fps issue..
I don't really have any of the issues others have reported but that doesn't mean I wont down the line and I am stuck with the phone for 2 years.
My 30 days is up July 4 or so and even though I love the EVO I think is safe to say there are some legitimate concerns on build quality reading the forums with screen lift issues and other things.
I'm just curious what other EVO users are thinking. I'm starting to question HTC and some of the things they do.
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Click to collapse
I've been calling Best Buy since Monday to replace mine, but they are sold out, my 30 days is up July 5 but the way i see it, i won't be able to replace it. I love my EVO, the only concern i have is with the screen thing.

you know you have a 1 year warranty on the device. and how warranty exchanges go on phones is if the sprint store (like one I work at) is an advanced exchange/service and repair store. we will exchange it out for you by ordering a device. if we have one to exchange we will. just all replacement devices after 30 days arent new from htc. they are rebuilt phones.
most people think rebuilt phones mean pre owned. how it works more and more often especially with new phones such as hero/pre/evo/ bb 8530 they are all new. They are built at a sprint warehouse with ALL completely brand new parts out of the bag. The only thing thats reused if anything at all is the radio antenna because thats the most expensive part.

I'm keeping my EVO because I'm a Sprint customer. I've had zero problems with it, and I have an upgrade due in October, so if something amazing comes out next year then I can get one on the cheap.
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Sent from my HTC EVO 4G using Tapatalk Pro.

and as for me, im keeping my evo,
1. i work for sprint
2. i got it for free
3. best phone ive ever used.

I'm keeping mine. I have a full coverage squaretrade warranty that I got for 2 years for $60. I'm not worried about any of these issues since I know they can be taken care of regardless, at any time.
Squaretrade warranties are killer - If they can't replace the phone at the time they pay you the full unsubsidized cost. I've used them plenty of times.. they even fixed my laundry washer I got covered w/ them!
EDIT: Also if you wanted to get squaretrade you have until a month from purchase. Since I am I preview customer I got 30% off. If you are new to them use code TWTYOFF and get 20% off.

rutter9 said:
I'm keeping mine. I have a full coverage squaretrade warranty that I got for 2 years for $60. I'm not worried about any of these issues since I know they can be taken care of regardless, at any time.
Squaretrade warranties are killer - If they can't replace the phone at the time they pay you the full unsubsidized cost. I've used them plenty of times.. they even fixed my laundry washer I got covered w/ them!
EDIT: Also if you wanted to get squaretrade you have until a month from purchase. Since I am I preview customer I got 30% off. If you are new to them use code TWTYOFF and get 20% off.
Click to expand...
Click to collapse
I bought a warranty with Radioshack, it covers everything for 2 years and costs only 100$, only thing it doesn't cover is abuse or accidental, but thats why we buy insurance. No refurbs for me.

Squaretrade covers accidental. Store warranties are often bloated in cost.

samrozzi said:
you know you have a 1 year warranty on the device. and how warranty exchanges go on phones is if the sprint store (like one I work at) is an advanced exchange/service and repair store. we will exchange it out for you by ordering a device. if we have one to exchange we will. just all replacement devices after 30 days arent new from htc. they are rebuilt phones.
most people think rebuilt phones mean pre owned. how it works more and more often especially with new phones such as hero/pre/evo/ bb 8530 they are all new. They are built at a sprint warehouse with ALL completely brand new parts out of the bag. The only thing thats reused if anything at all is the radio antenna because thats the most expensive part.
Click to expand...
Click to collapse
but do i need to but the sprint insurance for use that warranty?

I'll be keeping mine, I'm pretty sure. The new Droid X looks awesome but I'm sure the developer community will be able to solve all the software issues with the EVO (30fps and screen lag) and all it really requires is a firmware update from HTC if they decided to fix it first hand. I'm not having any major hardware issues and if I ever do, I have insurance with Sprint and I'll just get them to exchange it. By that time, there will be new batches that probably are much better quality.
Even with all the negative press and angry posts about this phone, I really still love it. It's the best phone I've ever used and honestly after using an iphone for quite a while, the iphone has got nothing on this thing. iPhone 4 seems good but the EVO and iPhone have trade-offs in the pros and cons. The EVO just suits me better.
I'm happy for Verizon customers though! The new Droids look awesome (the design looks way better too) and it really looks like VZ and Moto are going in with the Droid branding this time around, especially with the new Motoblur skin. I'll definitely be in a Verizon store playing with them at least.

TheBiles said:
I'm keeping my EVO because I'm a Sprint customer. I've had zero problems with it, and I have an upgrade due in October, so if something amazing comes out next year then I can get one on the cheap.
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Sent from my HTC EVO 4G using Tapatalk Pro.
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here here I bought this off contract, so in Oct i have an upgrade.....but I think I might just stick to buying phones without contract. MIght help out when on month to month after my girl gets an phone that needs the 10 dollars charge I might be able to get a discount off my bill due im paying for unlimited data three times

I'm on the fence. My contract with Verizon just ended, and I was gonna pick up an Evo today (BB, RS & Sprint stores around here have been sold out of them, but Sprint store is supposed to be getting a new shipment in today) but with all the issues I keep hearing about, it's really making me think twice. Obviously any new device is probably going to have issues but I don't know if it's worth jumping ship from VZW just yet.
The thing that's making me still seriously consider the Evo is all the awesome work being done by the developers on here ...

residentgiant said:
I'm on the fence. My contract with Verizon just ended, and I was gonna pick up an Evo today (BB, RS & Sprint stores around here have been sold out of them, but Sprint store is supposed to be getting a new shipment in today) but with all the issues I keep hearing about, it's really making me think twice. Obviously any new device is probably going to have issues but I don't know if it's worth jumping ship from VZW just yet.
The thing that's making me still seriously consider the Evo is all the awesome work being done by the developers on here ...
Click to expand...
Click to collapse
Sprint costs almost half as much as Verizon for my needs.

akarol said:
Sprint costs almost half as much as Verizon for my needs.
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Click to collapse
Which plan are you on? Do you have to pay extra for roaming? I'm in NYC. My roommate has Sprint and says his phone is contantly hopping on Verizon's network... He was on the $70 everything plan but ended up paying almost twice that because of all the roaming.

residentgiant said:
Which plan are you on? Do you have to pay extra for roaming? I'm in NYC. My roommate has Sprint and says his phone is contantly hopping on Verizon's network... He was on the $70 everything plan but ended up paying almost twice that because of all the roaming.
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Click to collapse
Roaming is free and you can also just use that Verizon Hack

at mikevillarroel
no. all phones you buy come with a 1 year warranty. that just doesnt cover accidental, physical, liquid, theft loss etc...
mainly manufacturers defects.

samrozzi said:
most people think rebuilt phones mean pre owned. how it works more and more often especially with new phones such as hero/pre/evo/ bb 8530 they are all new. They are built at a sprint warehouse with ALL completely brand new parts out of the bag. The only thing thats reused if anything at all is the radio antenna because thats the most expensive part.
Click to expand...
Click to collapse
This. Oftentimes, from my experience, a phone isn't "refurbished" because it's been defective or damaged in the past, but rather because someone changed their minds after it was activated, before leaving the store. I'm not sure how it works at Sprint Corp stores, but at Radioshack, if the phone's been on someone's account at all, even without being programmed, we have to send it back to get the ESN cleared, and because of that, it's considered refurbished. Ruins the value completely, all because someone couldn't make up their minds.

rutter9 said:
I'm keeping mine. I have a full coverage squaretrade warranty that I got for 2 years for $60. I'm not worried about any of these issues since I know they can be taken care of regardless, at any time.
Squaretrade warranties are killer - If they can't replace the phone at the time they pay you the full unsubsidized cost. I've used them plenty of times.. they even fixed my laundry washer I got covered w/ them!
EDIT: Also if you wanted to get squaretrade you have until a month from purchase. Since I am I preview customer I got 30% off. If you are new to them use code TWTYOFF and get 20% off.
Click to expand...
Click to collapse
The squaretrade warranty that is 60 bucks, only has 199$ of coverage, which means that they wouldnt cover the whole cost, correct? you could have to get the 599$ plan.

samrozzi said:
at mikevillarroel
no. all phones you buy come with a 1 year warranty. that just doesnt cover accidental, physical, liquid, theft loss etc...
mainly manufacturers defects.
Click to expand...
Click to collapse
Thanks, i just call Best buy again and no luck, i will keep trying, in the mean time (wile writing this) i just got the Seidio Innocase Active Limited Edition i bought in Amazon.com, really nice by the way!!!

yeah i got the active case aswell. LOVE IT.
and well the only time we dont send the phones back is when a customers buys the phone, its on their account and has never once been used. not even opened and we will clear the ESN. otherwise. we send them back. etc.

So here is my conundrum...

I have an Evo, and I love it despite it's minor flaws...
However, I have been suffering from the screen leaking issue from day one and it is just getting worse. This will no doubt lead to bigger things so I want to take care of it under the 30 day warranty (I didn't pay $200 to get a refurb). I bought my phone from a Walmart, because no one else had any and wasn't going to have any for like a week. I went back to the Walmart tonight to exchange the phone, they hadn't sold any more of the Evo, I had the been the only person to buy one lol. Since they haven't sold any I have no guarantee that the other phones won't do the same thing, as they are probably from the same batch of phones.
The tech there told me I should hold off until closer to the end of my 30 days in hopes of getting a newer unit, as he had been reading about the issues the current Evos are having. He also told me not to feel so bad as he whipped out his iPhone4 and showed me the magic disappearing reception trick (I wanted to laugh so hard).
So, some questions...
1. Should I just return my phone near the end of the 30 days and wait for a product refresh? (I kinda like the white model that best buy is gearing to sell)
2. I have another phone on my contract, but I assume they are technically separate contracts and that Sprint will simply let me cancel one while keeping the other. Does this sound accurate?
Thanks everyone, in advance!

[Q] New or Refurbished?

I had a rep promise to get me a new device as opposed to a refurbished device. I had to take it into the store because I've had more than three exchanges in the last 12 months, flagging my account.
Would you fight for the new device you were promised if it might take a few days, or would you accept the refurbished device immediately?
I also have the option of sending it to Samsung, but that is a six day turnaround.

I would fight for the new one however the only ones they promised me were refurbs. Good luck
Sent from my BAD A$$ EPIC TOUCH 4G

Are you sure that the device is refurbished for sure? You can check this anytime by ##786# and scroll down to reconditioned status and it will say yes or no with a date and all...just a FYI

I would fight for a new one refurb obviously had a previous problem so just an fyi and personal preference

chrisbriney226 said:
I would fight for a new one refurb obviously had a previous problem so just an fyi and personal preference
Click to expand...
Click to collapse
Good point, some people are funny about that some aren't, I personally am one of the ones who does NOT like refurbs...I work for Sprint and see some of the DOA's that come in that are refurb's...

As an addendum, would you take a new white E4T over a refurbished black device?

Moot point now because the supervisor said they were unable to send a new device. Another case of incorrect information from a Sprint rep.

Obviously I'm sure you'll get a different answer depending on what store, your location, or even the employee. But I was under the impression that once you file a claim and get a new phone, that you'll never get a NEW one. I've probably had 5+ replacement devices and I've never gotten a new one :/
I don't mind though, just because it had a problem in the past doesn't mean that it still does. I know sometimes, by just standing in line and listening to people, that a lot of the times the refurbs are just returned because the person doesn't like the phone, or makes up some random bull**** excuse because they just want a different color or what not.
I'm on a refurb and I haven't had any problems with it

When I was getting refurbs when I had my touch pro 2 it took about 4-5 trips to the sprint store to get a decent quality refurb. I think a lot of it depends on the phone

I actually just came from a sprint store after Customer service told me I could get a new phone because of the issues I was having on mine. The phone arrived today. I asked the rep who was activating the phone if it was new or refurb and he said it was refurb. After I got out of the store, I checked and it was new. Now I am wondering if there is way this has been reset because it was not in a box or anything but in a wrapper with piece of paper around it. Anyone know the phone can be reset.

Best Buy insurance is a SCAM!

The Best Buy employee who sold me the Sprint S3 managed to convince me to drop Asurian, and go with BB coverage. He said it covers EVERYTHING the Asurian plan did, aside from being lost or stolen. I ran through a dozen scenarios, including what would happen if I dropped it puddle literally five minutes after leaving the store. I told him I was worried that since it was such a new phone, Best Buy would not be able to swap it out very quickly.
I was reassured by the salesman, two colleagues, and even the manager on duty, that if there was no stock, I'd simply get a brand-new replacement phone, instantly. In any scenario that required sending off the phone, (maximum of 2-3 days,) I'd have a similar/identical phone as a loaner.
ha-ha.
None of that is remotely true. 8 days after buying my Sprint S3, a friend spilled some water on my phone. When I took it in, they said it would take 30+ days to have it sent off for 'repair.' Since the phone was so new, I was SOL. (The exact scenario I laid out for the salesman, manager, and colleages.) To make things worse, they said that they only cover SOME water damage. If their "non-biased" repairman decides it experienced too much water damage, they simply deny the claim and send your useless phone back. Gee, I bet that Best Buy repair technician is really fighting for me, huh? :/
Now it has been two weeks, and I am still borrowing an old, water-damaged phone from a friend that only manages to squeak out 2-3 hours of stand-by per charge. I have called numerous times, and visited several stores, and I get the same thing. "I'm sorry that the salesman told you those things, but this is in fact our policy--if you read the fine print." YES, I have had a half-dozen people tell me about the fine print, of which I never saw any legal documentation before signing up. I suppose that is partially my fault, but they did not give me that opportunity. I feel that I should have recorded them.
One of my co-workers used to work for Geek Squad and says I just have to wait for them to deny my claim, which can take 30+ days, then I can go in and RAISE HELL, and eventually I will probably get some sort of replacement.
TLDR People DO NOT SIGN UP FOR BEST BUY INSURANCE!!! If I was still using Asurian, I would have had a BRAND-NEW phone at my house the following morning. No questions asked, done deal. Yes, there is a $199 deductible, but with the BB insurance, there's basically a $758 deductible, plus a 30-day waiting period.
Very annoyed at BB right now. I feel 100% conned, and l definitely wish I stuck to the Asurian coverage, which is what my gut feeling told me to do. Learn from my mistake and avoid BB coverage.

Thanks for that info... it makes me feel good about my decision to say no several times to the sales person who tried hard to sell me on it.

I have to say Sprint has done me no wrong in the insurance world. On average I go through two of each of my phones. Sprint replaces them with pretty much no questions asked, although the repair center knows who I am. They know that I hack phones, or whatever you want to call it, and they are cool with it.

My buddy dropped his evo 3d in water today and we went into bestbuy. They dont carry the evo 3d anymore so it was a pain in the ass from the start. They look up the repair info and say oh it could take 10 to 30 days to get your phone back. Then they offered him a loaner which has a $50 deductible. I stepped in and basically said thats bull****. You claim your insurance is better then sprints? If this was sprint hed only b a day without a phone. I understand hed have to pay a deductible but he needs his phone. I then said if this was sprint hed probally be getting a god damn s2 as a replacement. He acted as if he didnt care so as im sitting there i see this couple both buying a one x and i hear the rep ask if they want the insurance and they both talk it over so i walked over and said excuse me i hate to be nosie but i just want give you a heads up that what hes not telling you is you pay more a month then your cell provider probally charges but then when you have an accident like my friend hear just had and drop your phone in water when you come in they dont exchange in store like they make you believe they offer you a loaner which your insurance dose not cover and is $50 and ship your phone off to a service center with about a 3 week timeframe til when youll get it back. I then went back over to the geek squad ******* and said out of curiosity how much money did this store just lose because of me lol he thrn told my buddy to come fill out his insurance form and told me to wait somewhere else lol
Sent from my SPH-L710 using xda app-developers app

Different story for me,
I cracked my Evo 3D screen. I brought it and they took it no questions asked. They told me the new one would be ready in 3 days. It was, and the phone they gave me was basically new. (Used, but in a new housing).

This thread is making me nervous about keeping my bb insurance.

I was also thinking about dropping my sprint insurance, but a story like this makes me think twice! I have never had a problem with sprint and getting my phone fixed. I have had my screen crack and they would send me another phone with no deductible. Maybe it has changed, but I'm thinking just staying with sprint.
Sent from my White Gs3 using tapatalk 2

wow thanks for the heads up! i almost went with it too

Glad I read this
I have had some complaints with Sprint/Assurion over the last decade but once the dust cleared, they always came through. I was thinking of BB insurance but I am glad you cleared it up for me.
Maybe I will go in there and f* with them. Get them to pitch me their sales line, record it and write it down. Then I will present ti to them for a signature and if they say they never said that, I will play the recording.
I ALWAYS record my service calls to Sprint. Once I had a "senior" tech feed me some BS about the cause of my ongoing phone issues. (it was an issue that was the same on three identical phones yet they told me it was a "phone" issue) Finally I transcribed one of the conversations and sent it to corporate. I was sent a brand new White box EVO (with no request to return mine). I was then called by an "Elevated Issue" specialist from Kansas who resolved that my profile was corrupt on the Sprint server.
Problem solved and an extra unlocked EVO that I gave to my wife.

I'm a best buy mobile sales rep, whoever handled your case messed up. I've had two people come in with broken s3 and with both of them I pulled a brand new one off the shelf and gave it to them. I have the S3 my self so i made sure that would be the case.
Sent from my SCH-I535 using xda premium

I would like to point out that we don't normal pull phones off the shelf right away, most of the time we send out out and a replacement comes in 2 to 4 days. It's only cause it's so new that we give out new in box phones
Sent from my SCH-I535 using xda premium

All insurance is a scam....lol. tc
Sent from my cm_tenderloin using xda app-developers app

I bought a phone through Best Buy along with a protection plan/ESP plan. Never had to redeem the Plan with them, but after hearing stories from multiple former employees from Geek Squad and normal salesmen and women, I will never buy anything from Best Buy again, knowing how badly I am getting ripped off. Ive had good experiences with BBuy before, but lets just say Im not a fan by any means ^_^ I did, however buy the protection through Sprint. Being such an expensive device, i jumped on it when the Sprint rep offered it

Liquid_Cool said:
All insurance is a scam....lol. tc
Sent from my cm_tenderloin using xda app-developers app
Click to expand...
Click to collapse
Not exactly....but on average all insurance is a losing proposition for the buyer. It has to be for the insurance company to make money. The rule that smart money people go by is to never buy more insurance than you need. If you can afford to absorb the loss, don't insure it. Over time you will pay more for the insurance than you will have paid for the loss.

Could also be hit or miss with replacements and such. Best Buy is in the mist of financial troubles also high up people stepping down.
http://finance.yahoo.com/news/best-buy-chairman-steps-down-134928590.html
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!

I've had nothing but good experiences with best buy insurance. I'm thinking the rep messed up.

BKinney said:
I would like to point out that we don't normal pull phones off the shelf right away, most of the time we send out out and a replacement comes in 2 to 4 days. It's only cause it's so new that we give out new in box phones
Sent from my SCH-I535 using xda premium
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Click to collapse
Are you saying that best buy doesnt have Sprint GS3 refurbs to give out yet? I cracked my screen two weeks ago but haven't taken it in yet because i didn't want a refurb since i've only had the phone a few weeks..

I just took my AT&T GS3 in to BB last week with a cracked screen. I was told it would be sent out for a 2-3 day "rapid exchange". I was also told that the fact that the device was rooted and running a non-official JB ROM would not be an issue with BB or GS.
I returned the next day with my GS1 to have the service switched over and to send the GS3 back. When the GS guy was processing the return he said it was odd. I asked him what. He said that instead of the exchange, my phone was being sent to Samsung for repair and it would take 10+ days...
Are you saying that they could just give me a new one off the shelf instead of making me wait? Also, do you think the rooted and non Samsung software will cause an issue with the Samsung repair center?
Sent from my SGH-I897 using xda premium

I would think that rooting your device is going to be a problem with Samsung. I've never heard of geek squad refusing to cover a rooted phone but that is up to the manager.
Sent from my SCH-I535 using xda premium

ScrapMaker said:
The Best Buy employee who sold me the Sprint S3 managed to convince me to drop Asurian, and go with BB coverage. He said it covers EVERYTHING the Asurian plan did, aside from being lost or stolen. I ran through a dozen scenarios, including what would happen if I dropped it puddle literally five minutes after leaving the store. I told him I was worried that since it was such a new phone, Best Buy would not be able to swap it out very quickly.
I was reassured by the salesman, two colleagues, and even the manager on duty, that if there was no stock, I'd simply get a brand-new replacement phone, instantly. In any scenario that required sending off the phone, (maximum of 2-3 days,) I'd have a similar/identical phone as a loaner.
ha-ha.
None of that is remotely true. 8 days after buying my Sprint S3, a friend spilled some water on my phone. When I took it in, they said it would take 30+ days to have it sent off for 'repair.' Since the phone was so new, I was SOL. (The exact scenario I laid out for the salesman, manager, and colleages.) To make things worse, they said that they only cover SOME water damage. If their "non-biased" repairman decides it experienced too much water damage, they simply deny the claim and send your useless phone back. Gee, I bet that Best Buy repair technician is really fighting for me, huh? :/
Now it has been two weeks, and I am still borrowing an old, water-damaged phone from a friend that only manages to squeak out 2-3 hours of stand-by per charge. I have called numerous times, and visited several stores, and I get the same thing. "I'm sorry that the salesman told you those things, but this is in fact our policy--if you read the fine print." YES, I have had a half-dozen people tell me about the fine print, of which I never saw any legal documentation before signing up. I suppose that is partially my fault, but they did not give me that opportunity. I feel that I should have recorded them.
One of my co-workers used to work for Geek Squad and says I just have to wait for them to deny my claim, which can take 30+ days, then I can go in and RAISE HELL, and eventually I will probably get some sort of replacement.
TLDR People DO NOT SIGN UP FOR BEST BUY INSURANCE!!! If I was still using Asurian, I would have had a BRAND-NEW phone at my house the following morning. No questions asked, done deal. Yes, there is a $199 deductible, but with the BB insurance, there's basically a $758 deductible, plus a 30-day waiting period.
Very annoyed at BB right now. I feel 100% conned, and l definitely wish I stuck to the Asurian coverage, which is what my gut feeling told me to do. Learn from my mistake and avoid BB coverage.
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Click to collapse
Call 1800 best buy .. or look for the best buy price match thread, there an email for the presidential escalation department. They will be able to help you. They helped me with a similar situation. It contact an attorney, they love class action law suits. The reps told me it's at most a five day turn around. Even if there is fine print since its an oral sale they can be held legally responsible
Sent from my SPH-L710...if some one helps you press the thanks button

[Q] Broken Glass, ATT insurance, matters of opinion(update in op)

Ok lets get this out of the way first. Yes my glass broke second day of owning, yes I was being careful and wasn't neglect on my part. Phone should have been able to survive a fall from less then 12" only landing on its back with out breaking glass.
Ok now that we got that taken care of here are my options.
1. Buy $30.00 glass attempt repair on my own. Question with this are if I mess up or something gets damaged could I still claim insurance(ie. will they know I have opened phone)
2. Att states they will replace for $199.99 but will likely be refurbished unit(which sucks). If I go this route will I need to flash back to stock and reset flash count or will they even check that. Rooted with custom recovery and att clean rom. Any one had experience with att insurance claim?
Local shops say its impossible to replace just the glass. Repair would be $425.00 so that is out.
Edit: I tried to call the walmart I purchased it from and got no answer. So I called another walmart and told her what happened. She said we are told we can't exchange phones that are damaged and you only get one exchange. So I thought I was screwed. She then said read your contract if it doesn't say anything about the condition of the phone or the number of times Walmart will have to replace phone. She kept emphasizing to read contract. Then said if I have any problems Call her back and she will call corporate. Sure enough contract states you can exchange phones in the 14 days nothing about condition or number of times. So following walmarts contract I got the note replaced. As of today if anything thing happens I have insurance. I also bought a temporary case till otterbox gets here.

Re: [Q] Broken Glass, ATT insurance, matters of opinion
I've dealt with att twice and it was agreeable. The second time I sent my note 1 in for the same issue (charging port failure) they sent me a brand new device. The truth is you don't always get a refurb, it's just kind of luck and how much product is on hand (so I was told by att cs).
If you try to fix the screen yourself and fail DON'T send it in for warranty... That's fraud and effects the prices for everyone else.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Re: [Q] Broken Glass, ATT insurance, matters of opinion
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2

jyazzie110 said:
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
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Click to collapse
I did search, I'm not a newbie I wasn't asking about how to replace the glass or if it is possible i was asking for opinions of my next course of action. I have seen the threads and watched the videos.

The customer is always right...
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.

nespid said:
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
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Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.

chrisryn said:
Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
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Well then, you just opened up your options - try a bunch of different Wal-marts. One of them is bound to have a lackluster employee who doesn't care, and just wants to go back to doing nothing - find that guy\gal and bring home your new N2.
If there is no physical damage to the body of the phone, you have better support to your story that the screen was flawed. I would really fight that point, that the screen was flawed.
Honestly, they don't have a leg to stand on, if there is no physical evidence to the body of the phone that it was "accidental damage", and they're not going to call you a liar (at least not to your face). With all of this, keep in mind to "argue" as politely as possible, but be persistent. Wear them down and get to yes! Illegitimi non carborundum.
---------- Post added at 01:57 PM ---------- Previous post was at 01:54 PM ----------
And yeah, as far as the ETF-bomb, it may not help if you're only 14 days into your contract. I've been with at&t since 2002 and I have 3 lines, so, that may factor in on their decision with the ETF-bomb.

I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.

Plan B
chrisryn said:
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
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thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.

nespid said:
thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
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The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.

Bonne chance!
chrisryn said:
The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
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sounds good to me.
good luck and let me know what you worked out.

Re: [Q] Broken Glass, ATT insurance, matters of opinion
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium

kiltedthrower said:
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
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Very much aware of that. Had it on my Galaxy nexus gave it to my mom she dropped it hard cracked the screen now she is waiting for her refurb to come in. They told me it was replaced at the store when I brought it in, with new unit. I have had to loan her my inspire while she waits 5-10 days for the other to come in. Not really satisfied with that plan either.

Re: [Q] Broken Glass, ATT insurance, matters of opinion
That's weird. I've had to have 3 devices replaced through best buy over the last couple of years. I've never had to wait more than 3 days. I Also like that you get a loaner phone till the replacement comes in.
Sent from my SAMSUNG-SGH-I317 using xda premium

I asked for a loaner they said they don't do that.
Edit: Hoping my inspire doesn't suffer same fate.

Re: [Q] Broken Glass, ATT insurance, matters of opinion
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit

cold21blooded said:
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
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They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.

Re: [Q] Broken Glass, ATT insurance, matters of opinion
chrisryn said:
They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
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I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more

cold21blooded said:
I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
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I would but we don't have those here.

You should not be concerned AT ALL that you may get a refurbished phone. I've done it couple of times and the phone is always perfect brand new condition. It's not like it will have scuffs on it or non-working parts....not to worry.
Also don't need to reset your phone to stock...you're getting it replaced due to broken screen not complaints that it is not functioning.