Develop Bugs

[Q] Make phone "defective" via software mod?

Hey guys,
You all are true genius', so I will ask you all for your help/opinion.
I don't have insurance on my Incredible, because I bought it second hand, and replaced my Eris with it. Verizon won't insure the phone because it wasn't brought through them. However, If i can prove that the phone is defective on it's own accord, ie via software, maybe they will swap it.
**Mod Edit - Warranty Fraud Comments Removed** That way when I show it to them, they would have to default swap it. They would probably try and do a factory reset, but that would keep the same rooted rom, right? Not sure how that works.
Maybe i'm just being silly, and can just pay for what ever the repair is...

That is something called fraud. I don't think you're going to get much help with that

That's rather dishonest, wouldn't you say?

Sorry, I was really upset when I woke up and posted that..anyway I can have this thread deleted please? Rather embarassing, sorry, I'm just really upset i've never had a smartphone break on me

So.... what's wrong with it?

Phone works fine, screen just shattered. I was showing it off to a bunch of Apple people and demonstrating why it ran circles around the iPhone. Set it down on my lap, and then some drunk kid knocked into my chair and it faceplanted onto the floor.
So..cracked screen :-/

1) warranty only covers phones without physical damage
2) drunk kid owes you a phone
Sent from my ADR6300 using XDA App

W4LLY said:
Phone works fine, screen just shattered. I was showing it off to a bunch of Apple people and demonstrating why it ran circles around the iPhone. Set it down on my lap, and then some drunk kid knocked into my chair and it faceplanted onto the floor.
So..cracked screen :-/
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That kid would either have a bloody nose or would of payed for my phone in my case
Sent from my ADR6300 using XDA App

lol. Yah Verizon could care less if the phone is defective if it has a giant cracked screen. Obviously they would think that the damage to the phone affect the internals of it or something along those lines.

Not sure how you'll get a kid, who involuntarily bumped into you (at a party I'm assuming if the guy was drunk) to pay for your phone, but good luck tracking him down now. Also, probably not a great idea to have your phone sitting on your lap at a place with hard flooring while people are drunk. Put the phone in your pocket or keep it held in your hand.
I lol'd that you broke your phone trying to show up some iPhone users.

1) warranty only covers phones without physical damage
2) drunk kid owes you a phone
Sent from my ADR6300 using XDA App
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Not true. If you pay for insurance thru Verizon it absolutely covers physical damage, lost, etc. Manufactured warranty would only cover if the damage was because of some defect.
Cory
"Results may vary."

yeah, it's hopeless man, you're life is officially over...
1. Google.com
2. HTC incredible digitizer
3. spend $
4. fix phone

Ive heard of replacement screens being sold on the internet.. not sure where and who would fix it for you..but its an option

It's 120 dollars for HTC's repair contractor to replace the screen. It's not the worst thing in the world.
PS get a case

FYI.
1. Rooting your device voids ANY warranty.
2. Physical damage is not covered under manufacturer warranty. Any software defects are then attributed to the physical damage.
3. Drunk people+smartphone=bad news. Put it away.
4. The device did not break on you. You broke it.
Sent from my HTC Incredible using XDA app

csseale said:
Not true. If you pay for insurance thru Verizon it absolutely covers physical damage, lost, etc. Manufactured warranty would only cover if the damage was because of some defect.
Cory
"Results may vary."
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Insurance and warranty are not synonymous... so yes, he is absolutely correct. and your "not true" is moot.

AdhvanIt said:
FYI.
1. Rooting your device voids ANY warranty.
2. Physical damage is not covered under manufacturer warranty. Any software defects are then attributed to the physical damage.
3. Drunk people+smartphone=bad news. Put it away.
4. The device did not break on you. You broke it.
Sent from my HTC Incredible using XDA app
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You forgot one.
5. You are a dumbass.

1.) I wasn't trying to, I -did- show up my friends iPhone 4. 3g speed test using opera...not even close.
2.) I had the Verizon case, but it obviously didn't offer the best frontal support.
3.) Violence doesn't solve anything, and it was a random person I don't even know. He didnt purposely knock into me..he was just a drunk idiot. My grip could have been better/been paying attention to it more.
4.) Thank you all for the various replies/solutions.
If HTC replaces the screen for 120$, I'm really ok with that. Apple charges 199$ for an iPhone 4 screen.
I understand how warrantee's work, I fix iPhones all day. I know that accidental/physical damage is not covered under a typical warranty, but Verizon's Insurance policy (7$ a month, with an 80$ deductable) is normally great because it will replace your phone NO MATTER WHAT, that involves falling off a cliff, cracked screen, ect.
The problem is that since i got my Incredible second hand, and not though VZ, they wouldn't transfer my insurance to the new phone. So, I can go back to using my Eris..but I really am in love with my Incredible.
5.) I know rooting voids warranty. If it was a stock root, though, the VZ rep probably wouldn't get it, was my original point. Regardless, if you do a factory reset, or unroot your device, your warranty is no longer voided, no?

I would start checking out the kiosks at your local mall. Our rinky-dink mall has 2 stores that will replaced cracked screens for about $80 - $100.....while you wait...

najaboy said:
Insurance and warranty are not synonymous... so yes, he is absolutely correct. and your "not true" is moot.
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Ok
Cory
"Results may vary."

[Q] Rooted S-OFF warranty phone with broken sceen

I have a rooted S-OFF droid incredible with a custom ROM. It also has a completely broken screen. The verizon salesman has told me I can get it covered under warranty and it needs to be sent in. My worry is the S-OFF is going to void this warranty offer when I send it in. Anything to be worried about you think? If there is any doubt, I'd like to turn S-ON, reload stock, and do a factory reset. Anyone able to write up a guide on how to do this pretending I was blind (press down 5 times, wait 5 seconds, etc.)? I did find this guide that gets me part of the way there, but I can't see what I'm doing.
forum.xda-developers.com/showthread.php?t=732497
Thanks in advance.

If the screen is busted, they won't be able to see what you ahve done. Also, it is not like you fried the phone due to something you flashed. I don't think you have anything to worry about.

I've sent 3 rooted Droids back to Verizon before I switched to the Incredible, you should have nothing to worry about

I wouldn't worry half as much. The only thing I would worry about is the fact that your gonna send it in and can't do anything to change s-off.. What if they change the screen thinking they can just perform a factory data reset and BAM! they are presented with some custom rom with superuser capability.. And then your account get's hit up with full retail ($529.99US). For some people that can be a large sum of money.
I'll pray with you that is not the case.. I hope you simply receive your replacement phone problem free. I know what it's like to have a cracked screen luckily for me it happened before I jumped the fence into the world of unrevoked forever..
In the future I would check out otterbox(.)com/htc-droid-incredible-cases/htc-droid-incredible-cases,default,sc.html

sorry 4 hijackin'.....
so is it covered under warranty to get a replacement if I dropped the phone and scuffed it up pretty bad?
(It's still operating, but the scuffs make pretty unpleasant to use)
Oh, and is it 9 months for the warranty?

nat4mac said:
sorry 4 hijackin'.....
so is it covered under warranty to get a replacement if I dropped the phone and scuffed it up pretty bad?
(It's still operating, but the scuffs make pretty unpleasant to use)
Oh, and is it 9 months for the warranty?
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No. What's likely happening is that the VZW rep is referring to an Asurion claim as a warranty even though it's insurance. Warranty only covers manufacturer defects, and does not include cosmetic damage that we inflict ourselves.

najaboy said:
No. What's likely happening is that the VZW rep is referring to an Asurion claim as a warranty even though it's insurance. Warranty only covers manufacturer defects, and does not include cosmetic damage that we inflict ourselves.
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gotcha...thanks

if it's the insurance, does it even matter if it's rooted or not? can't you just pay the deductible and get the new phone. I know they told me i can run mine over with a car and essentially throw it in the river and for $90 i get a new one.

Not sure if I should Unroot my phone...a few other questions too

I'm planning to take my Evo into the Sprint store tomorrow in hopes to get a new/refurbed phone. Right now I am rooted and using CM7 so my main question is should I unroot and flash a stock rom or just flash a stock rom and keep it rooted?
On to my next question. I've never had an issue with my Evo where I had to take it into the Sprint store as of yet. I pay the $7 a month for the TEP so I'm wondering if I go and explain my issue if I'd be covered for a free replacement or not.
Here's what I have going on:
- I've dropped it a few times and it's separating a bit between the screen and the back of the phone. And it's pretty dinged up looking on the sides
- I think because of the separation/dropping my screen doesn't always display after it wakes....If I tap the phone near the power button the screen will come back usually. Otherwise I have to pull the battery and restart it
- The kickstand barely stays down. It's always popping up and is really annoying.
- Just about every call over 30 mins will have at least one dropped call...Very annoying
- Not all of my text messages get sent out....Sometimes people get them days later
Thoughts?

I would just flash a stock ROM.
Actually, everyone should do a nandroid of their phone @ Stock immediately after rooting, just to fall back on. I use mine for Profile updates, etc.
Either way, I doubt they ever check Hboot to see if you're S-On

HipKat said:
I would just flash a stock ROM.
Actually, everyone should do a nandroid of their phone @ Stock immediately after rooting, just to fall back on. I use mine for Profile updates, etc.
Either way, I doubt they ever check Hboot to see if you're S-On
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Thanks for the reply.......what Stock Rom do you suggest? I haven't used a Sense Rom in a long time so what Rom is the closest to Stock as it gets?

There is a PC36IMG you can flash thru hboot that will completely unroot and return to stock, s-on, the whole works and it only takes like 5 min to do just incase they want to give you another phone and keep your broken one.
After that I would invest in an Otterbox lol.
Sent from my PC36100 using xda premium

ALWAYS a good idea to unroot and flash a stock rom before taking it to sprint. As we all know, rooting voids your warranty, and if they catch it, they might not fix your phone.
However, since you say you dropped your phone a lot, and the phone has physical damage, that also voids your warranty. There is a slim chance you might get a nice rep that will get you a refurb under warranty. But I can pretty much guarantee you they will say they wont fix a phone that has been dropped so much, in which case you will need to call Asurion and pay the 100 dollar deductible to get a refurb from them.

sitlet said:
ALWAYS a good idea to unroot and flash a stock rom before taking it to sprint. As we all know, rooting voids your warranty, and if they catch it, they might not fix your phone.
However, since you say you dropped your phone a lot, and the phone has physical damage, that also voids your warranty. There is a slim chance you might get a nice rep that will get you a refurb under warranty. But I can pretty much guarantee you they will say they wont fix a phone that has been dropped so much, in which case you will need to call Asurion and pay the 100 dollar deductible to get a refurb from them.
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Unless they really examined my phone they probably wouldn't even know I've dropped it. There are some scratches on the side which could be looked at as normal wear and tear....The separation is visible if you pull on the phone too.
With that said what does the TEP actually cover? I don't want to go into the store and waste my time if they can't do much for me you know? haha

Unless they really examined my phone they probably wouldn't even know I've dropped it.
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From your first post:
"- I've dropped it a few times and it's separating a bit between the screen and the back of the phone. And it's pretty dinged up looking on the sides"
That sounds pretty damaged to me. And yes, they WILL really examine it, thats the whole point.
With that said what does the TEP actually cover?
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Insurance covers everything your warranty doesnt. The warranty covers manufacturer defects for one year. I.e. if your phone has no physical or water damage, it's usually a hardware defect and will be covered under the warranty. Insurance covers everything else, if you drop/break/lose/get stolen/brick by rooting, insurance will cover with the deductible.

Warranty when screen broke?

Hi guys,
I've had a Galaxy Nexus for a very long time now and have been very happy with it. These days however, a very annoying charging problem appeared on my Galaxy Nexus. Basically, the device doesn't 'recognize' if it's charging or not. You can read more about the problem here: http://forum.xda-developers.com/showthread.php?t=1427539
Now I want to fix my Galaxy Nexus under warranty, because that's the safest way and I don't want to invest any money in it anymore since I plan on buying the new Nexus when it comes out. Problem is, my Galaxy Nexus' screen broke a few weeks ago (For the people who are wondering how; phone fell on the ground and then a biker rode over it...) and I'm not sure if Samsung will fix my phone under warranty since I'm 99% sure it's a hardware issue and it COULD have been from the drop which broke my screen (which I'm 100% sure it's not, because I had the same problem some months ago, but it promptly disappeared and just a few days ago, which means it was a few weeks after the drop, the problem came back.)
Anyone here can tell me what Samsung's and my rights are and if they will fix it? I'm currently visiting family in China, so if I'm not sure if Samsung's going to fix it, I can probably let it fix in China for cheaper, but that's not my preferred option, since it will officially break my warranty (and still costs money of course ).

Anyone? There must be someone who has some experience in warranties... ?

Is the glass cracked?
Warranties cover problems/defects from normal use. If they see the broken glass they will tell you that the problem was caused by an accident or drop which is not their fault.
you may get lucky and they could replace it, but its their decision.

gab2012 said:
Is the glass cracked?
Warranties cover problems/defects from normal use. If they see the broken glass they will tell you that the problem was caused by an accident or drop which is not their fault.
you may get lucky and they could replace it, but its their decision.
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Yes, the glass is broken. So basically, you'd recommend me to let it repair for cheap in China? Thanks for your answer by the way!

Screen replacements aren't cheap either..$100-$150 at least

BroodjeBami said:
Yes, the glass is broken. So basically, you'd recommend me to let it repair for cheap in China? Thanks for your answer by the way!
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You should get quotes from a few places before repairing, If someone offers to replace it WAY cheap than the others it may be a poor quality screen they're using. The most expensive one will be samsung though. ( I supposed since its OEM)

I know screen replacements aren't cheap, I've done my research. The problem is that the glass is linked to the whole screen which means you've basically got to replace half of your phone just for the glass. The cheapest I've found for a repair is about 190 euro.
But that's NOT what I meant. Because it's so expensive I've decided to not repair the screen and wait for the new Nexus phone. I can live a few months with a broken screen. I can't live with this charging issue however so I just want to fix the mini USB port. I got my contacts in China, so bad quality isn't a problem.
So basically I got two options:
1. Let the USB port fix in China for cheap
2. Let the USB port fix by Samsung in Europe (where I live) under warranty, but have a chance to be denied thanks to the broken screen.
And you guys recommend me to do the first one right?

Someone that can help me for the last time?

Warranty
BroodjeBami said:
Someone that can help me for the last time?
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I don't know how comfortable you feel about getting it repaired in China, but if you really trust your contacts, then get both of them done there. Since you said that you are going to get the new Nexus when it comes out, you really don't have anything to lose.

I do have trusts in my contacts in China. Just wasn't sure if I should do it because I will probably lose my warranty and it costs money. But I've decided: I'm hoping to let it repair in China, thank you! (Only the USB port btw, not screen).

They will likely deny your claim for a warranty replacement and tell you that it was probably just damaged when it fell. Unless you can actually prove to a rep that the issue happened before the drop. Even so, cracked glass generally voids your warranty as user inflicted abuse. Factory warranty generally only covers problems cause by the makers of the device. Anything else and the warranty is voided and the claim dismissed.
Source: I dropped my last Samsung phone. Cracked glass, bad radio. Was going to be warranty replaced, until I dropped it. They had on file my claim for the bad radio, but since the screen cracked after the fact they told me that voided the warranty and they absolutely would not honor the replacement. I had to pay an insurance deductible and get it replaced for $99USD.
Sent from my Paranoid JellyBean

This was the answer I was looking for. Thanks!

Cracked Back Side

Now before everyone gets on my case about not having a case (heh), this is the first phone I have had that has ever spider cracked on me since owning a Android Phone. I always have a screen protector on so it's never been a problem.
My concern right now, I am going into to T-Mobile here in a couple hours when they open and going to get a new phone. What are the chances they try to offer me a refurbished phone or I just get a new one?
Secondly, how would I go about transferring everything over to the new phone? Just use the Samsung App?
Thanks in advance guys!

How are you going to get them to replace a phone that you dropped in the first place? Wouldn't that be an insurance replacement that wouldn't be handled by T-Mobile? Please don't take offense to this I'm just asking. I don't know your exact situation but if you are wanting to replace it because you shattered the glass or whatever than that would be done through insurance and that would be a refurbished phone.
Sent from my SM-G925T using XDA Forums

Tiffany84 said:
How are you going to get them to replace a phone that you dropped in the first place? Wouldn't that be an insurance replacement that wouldn't be handled by T-Mobile? Please don't take offense to this I'm just asking. I don't know your exact situation but if you are wanting to replace it because you shattered the glass or whatever than that would be done through insurance and that would be a refurbished phone.
Sent from my SM-G925T using XDA Forums
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No worries! Considering I bought a new phone and it's like 3 months old, I should get a new phone. That's the logic I'm going by.

Looks like it will be cheaper to just replace the back side for $60 then to potentially get a refurb for $200....