i work in the sprint store and in the past few days we have gotten at least 4 people with an epic touch still running gingerbread (with no option to update to ics) having issues with the bottom buttons not responding, touch screen acting weird, vibration activating sporadically, and with one case the media scanner runs in a loop. the only way to solve these issues have been to factory reset. but could only be temporary. the customers havnt returned. these issues have not just been happening on older devices but recent activation's.
is this a common issue? is there a fix? (without rooting!) we are a sprint store. we cant promote that lol
Well, couldn't you use the one click ek02, no data, which isn't rooted, and then let the ota process take the phone back to el29?
EK02 thread is here.
It would be stock, unrooted and you wouldn't be losing data.
Worth a try before a factory reset anyway..
Only thing I can think of since you don't want to root, then unroot..
Sent from my SPH-D710 using xda app-developers app
MoHoGalore said:
Well, couldn't you use the one click ek02, no data, which isn't rooted, and then let the ota process take the phone back to el29?
EK02 thread is here.
It would be stock, unrooted and you wouldn't be losing data.
Worth a try before a factory reset anyway..
Only thing I can think of since you don't want to root, then unroot..
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
We can't do that. This is a sprint store and we are very limited on what we can do. So far factory resets have done the trick. We haven't gotten anyone back sense but we also told them it wasn't normal and that if the problems returned that they should take it to a repair center to have repaired or replaced.
It really sucks though. I wish I could manually flash these peoples phones but I'm not allowed
Sent from my Galaxy Nexus using xda app-developers app
tsdeaton said:
We can't do that. This is a sprint store and we are very limited on what we can do. So far factory resets have done the trick. We haven't gotten anyone back sense but we also told them it wasn't normal and that if the problems returned that they should take it to a repair center to have repaired or replaced.
It really sucks though. I wish I could manually flash these peoples phones but I'm not allowed
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Oh. I thought you were meaning that your limitation was rooting, not flashing.
Sent from my SPH-D710 using xda app-developers app
Related
I have been having major signal issues with my inc2 (leaked RUU installed) so I called and have a warranty replacement on the way
I am curious if anyone has gotten a warranty replacement in the last week, and WHICH software was installed on it? I am banking on 2.2 still being ont here so i can S-off the phone....please let me know if you know....
thanks!
It will b 2.3.3....I'm coming from a fascinate and my dinc2 will b here Friday....expecting 2.3.3
Sent from my SCH-I500 using Tapatalk
you think they have actually taken the time to take EVERY single refurb and update them instead of just NOT doing it and having the phone force the update upon activation?
mikejaret said:
you think they have actually taken the time to take EVERY single refurb and update them instead of just NOT doing it and having the phone force the update upon activation?
Click to expand...
Click to collapse
That's the point of a refurb though, to be brand new so to speak. so it will 9/10 be updated software.
I got my fascinate to inc2 switch with a refurbished on wed last week and it came with 2.2. Just a fyi.
Sent from my Xoom using XDA Premium App
It is a mixed bag with refurbished versions. I currently have a little screen separation going on but I am dealing with it because I don't want to lose root or get stuck in Verizon refurbish hell.
Sent from my ADR6350 using Tapatalk
Replacement phones are 80% of the time broke and fixed get insurance 100% new
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REDSCARFACE1 said:
Replacement phones are 80% of the time broke and fixed get insurance 100% new
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Click to expand...
Click to collapse
You are right about the broke part, not so much with the fix.
Sent from my ADR6350 using Tapatalk
I have to say my refurbs have been fine. for both inc1 and inc2
If I get a new one from insurance would that still be 2.2 or will it be updated?
Sent from my Incredible 2 using XDA App
bradsinram said:
If I get a new one from insurance would that still be 2.2 or will it be updated?
Sent from my Incredible 2 using XDA App
Click to expand...
Click to collapse
no one can say for sure.
Mines left yesterday, should be getting it Thursday or Friday, so i hope it still have 2.2. I too think it's a roll of the dice, because they would literally have to replace ALL the phones, it would be better to just let the user update it, but we will see.
This was an issue back when I had the Eris, and I needed a refurb, and the same thing, I tried asking before they sent it out and they said that it's most likely going to be sent with the updated software, if it a refurb..
I have to ask. I see so many people on here saying they got the DInc 2 from a Fascinate (Same thing I'm doing now) so I'm sure you are all familiar with the Fascinate. How come there isnt anything like the stock ODIN files that can be used on a Fascinate?
Because Samsung and HTC have totally different ways of debugging/developing and use different tools. The Eris is the same way, with S-OFF and all that jazz with the bootloader. IMO the Odin App made recovering from meltdowns and updating things like the radio VERY easy which was nice. But for some reason this simplicity also led to MORE bricks as all it took for a while to brick your phone was to hit the dreaded phone button instead of the "PDA" button in Odin...
Fasinationinmotion said:
I have to ask. I see so many people on here saying they got the DInc 2 from a Fascinate (Same thing I'm doing now) so I'm sure you are all familiar with the Fascinate. How come there isnt anything like the stock ODIN files that can be used on a Fascinate?
Click to expand...
Click to collapse
I already miss Odin. It was so ridiculously easy to do anything with it. You didn't even need to root to flash a custom rom. Just Odin CWM, boot directly into it, and flash the rom. And very easy to go back to stock and not leave a trace of root. Unlike the current inability to go back to S-On...
beenz said:
I already miss Odin. It was so ridiculously easy to do anything with it. You didn't even need to root to flash a custom rom. Just Odin CWM, boot directly into it, and flash the rom. And very easy to go back to stock and not leave a trace of root. Unlike the current inability to go back to S-On...
Click to expand...
Click to collapse
100% agree. Someone needs to dev a way to do that for this phone.
So I dropped my epic at work today and everything works, but now my display is tinted green. I'm on legendary. I know it's probably hardware issue and needs to be returned. Haven't reflashed or anything yet. Any advice?
Sent from my SPH-D700 using XDA App
Odin phone back to ec05 stock , pull ur sd card out and take phone to sprint to check out. Do not show them ur sd card (because it will have clockworkmod). Don't even tell them ur phone was rooted. Just show them the problem and that's it. As long as u have total equipment protection, u should be fine.
Sent from my SPH-D700 using xda premium
Sounds like you knocked the ribbon cable to the LCD loose if you have TEP let Sprint fix that for you.
Clockworkmod isn't on the SD card... it has its own partition on the onenand. I'm sure they wont care if you are rooted but just in case follow the restore the epic from the brink guide in the development section.
Sent from my SPH-D700 using Tapatalk
marcusant said:
Clockworkmod isn't on the SD card... it has its own partition on the onenand. I'm sure they wont care if you are rooted but just in case follow the restore the epic from the brink guide in the development section.
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
U just taught me something new.
Sent from my SPH-D700 using xda premium
Pocketbob26 said:
So I dropped my epic at work today and everything works, but now my display is tinted green. I'm on legendary. I know it's probably hardware issue and needs to be returned. Haven't reflashed or anything yet. Any advice?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Try a kernel that has voodoo color mods. You can control the RBG values.
sent from my secret underground bunker
This color tint happened to me. Take it sprint and they'll fix it for free(if you have insurance). You don't have to Odin Sprint don't care about phones being Rooted.
Sent from my SPH-D700 using XDA Premium App
masaidjet said:
This color tint happened to me. Take it sprint and they'll fix it for free(if you have insurance). You don't have to Odin Sprint don't care about phones being Rooted.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Keep in mind, not every store operates the same way. That's why its better to be cautious. The store by my house frowns on "rooted phones".
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LORDFIRE00 said:
Keep in mind, not every store operates the same way. That's why its better to be cautious. The store by my house frowns on "rooted phones".
Click to expand...
Click to collapse
The store near me acts like they've been covered in acid. The tech won't go near them. I asked him why and he said that his training never covered the differences between rooted and non-rooted phones so he doesn't want to brick them and end up owing the store the money for a new phone to give to the customer. These are the same people who think it's alright and normal for my mother's phone to drop every other call. YMMV with Sprint stores, there are really good ones and really bad ones. Remember that if they treat you poorly there is no requirement for you ever to give them your business again.
Hey guys, I just want to thank everyone for all the advice! I Odin'd back to stock ec05 went to stock EI22 and brought it back to the sprint store. I was convinced it was a loose ribbon and that I dropped it, obviously, and told the rep. He responded we won't tell [the tech] them that. They said they needed it for 1 hour and a half.
I was hoping they would fix the phone and tell me what the problem was. They just replaced it with a new one (maybe refurbished :\ ). So I didn't get to find out the problem.
Judging by the way they handled it they probably weren't concerned if it was rooted
Sent from my SPH-D700 using XDA App
Pocketbob26 said:
Hey guys, I just want to thank everyone for all the advice! I Odin'd back to stock ec05 went to stock EI22 and brought it back to the sprint store. I was convinced it was a loose ribbon and that I dropped it, obviously, and told the rep. He responded we won't tell [the tech] them that. They said they needed it for 1 hour and a half.
I was hoping they would fix the phone and tell me what the problem was. They just replaced it with a new one (maybe refurbished :\ ). So I didn't get to find out the problem.
Judging by the way they handled it they probably weren't concerned if it was rooted
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Exactly, it's a hardware screen issue rooting won't cause that. And that's why they wouldn't care.
Sent from my SPH-D700 using XDA Premium App
I just had to get a new screen. I took my phone in as is. Overclocked, rooted, cwm and all and no one said a thing.
Sent from my rooted and overclocked Epic 4g. Pwning an Apple fanboy each day!
Pocketbob26 said:
So I dropped my epic at work today and everything works, but now my display is tinted green. I'm on legendary. I know it's probably hardware issue and needs to be returned. Haven't reflashed or anything yet. Any advice?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
LOL.. Hey did your phone screen look like a old school GameBoy Color??
I took my phone to Sprint to get it fixed for another issue.. and they gave it back to me like that.. I asked them about it and they said thats how I gave it to them.. they straight lied to my face..
I didnt give it back for them to fix it becauce I didnt want them to keep it for ANOTHER 3 IN A HALF HOURS..
Here's what has happened....
I purchased my SGS2 Saturday April 14th, I rooted it same day, I flashed TDJ Warefare. I noticed on the 4th day after getting my phone my calls started to drop like crazy. Like every other call was dropping or they couldn't hear me. So I called Tmo they walked me through troubleshooting, that didn't help. Took it back to the store where I purchased it this past weekend the sales rep said it sounds like it's a bad sim card. Ok so they changed my sim (of course I rooted again tried Jugganuats this time) and the phone was working fine until yesterday it starting dropping calls. SO I took the phone back and they switched it with a new one.
I would like to know from you all should I try rooting again?
Please don't flame me for asking this question or if it's in the wrong section of the forum.
I would just like your honest opinion as to what If I should or not and if I do, is there a solution to the dropped calls????
Thanks all
Rooting has nothing to do with your dropped calls. your first phone was defective.
Sent from my SGH-T989 using xda premium
Android_Monsters said:
Rooting has nothing to do with your dropped calls. Make them give you a new phone.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
I did I have a new one now. I was asking should I root again? I just don't want my calls to start dropping again.
Let me ask you since it's not the rooting what do you think it could be??
Did you do a factory reset before taking it back?
Sent from my GT-I9000 using XDA
Rooting will not affect the signal or radio. Would suggest that, stay on stock ROM for a week or so and see if you get drop calls. If not, then try another ROM and if you get drop calls after that so it has to do with the ROM.
SGSdabbler said:
Did you do a factory reset before taking it back?
Sent from my GT-I9000 using XDA
Click to expand...
Click to collapse
Yes I unrooted, factory reset and format internal sdcard just to be on the safe side. I didnt any personal stuff on there.
I had the same issue. Did the same thing you did step for step and rooted my new gsII and no problems. Musta just been a defect
Sent from my SAMSUNG-SGH-T989 using xda premium
OnceUponA 0829 said:
I had the same issue. Did the same thing you did step for step and rooted my new gsII and no problems. Musta just been a defect
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
Ok I will give it a try again because I really like my phone being rooted
Definitely root you get more pleasures of the phone that way but drop calls I would have changed roms to test another ROM out
Sent from my SAMSUNG-SGH-T989 using xda premium
i work in the sprint store and in the past few days we have gotten at least 4 people with an epic touch still running gingerbread (with no option to update to ics) having issues with the bottom buttons not responding, touch screen acting weird, vibration activating sporadically, and with one case the media scanner runs in a loop. the only way to solve these issues have been to factory reset. but could only be temporary. the customers havnt returned. these issues have not just been happening on older devices but recent activation's.
is this a common issue? is there a fix? (without rooting!) we are a sprint store. we cant promote that lol
Check your same thread over in q&a...
Sent from my SPH-D710 using xda app-developers app
I noticed this after going from ics back to gb
Sent from my SPH-D710 using xda app-developers app
I just activated my phone yesterday morning. I am getting very similar issues as the OP. See here. The 4 capacitive buttons when they light up won't respond for a few minutes on mine also. Then the 'Options' button shows up.
http://forum.xda-developers.com/showthread.php?t=1815553
Edit double post
Sounds like a batch of bad software flashes from the warehouse. Probably just need reflashed?
FYI, our store hasn't seen this
Sent from my SPH-D710 using xda premium
squshy 7 said:
Sounds like a batch of bad software flashes from the warehouse. Probably just need reflashed?
FYI, our store hasn't seen this
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I thought the same thing but its been mostly from well established customers. It may have just been a coincidence but I'll see how this week turns out. The factory resets seem to have fixed the issues. Just could have been gingerbread getting confused after being used for awhile lol. Which brings me to another question.. is there any way to push the ics update to an epic touch that's still on gingerbread without Odin. Keep in mind this is a sprint store and we are very limited on our resources
Sent from my Galaxy Nexus using xda app-developers app
I need to take my phone up there because the phone is having problems with the battery and I've done everything I can. I have insurance on the phone and also have Android JB 4.1.2 and I'm rooted. Is there anyway to hide it or should I even care?
Sent from my SGH-T999 using xda app-developers app
ThaGreatest said:
I need to take my phone up there because the phone is having problems with the battery and I've done everything I can. I have insurance on the phone and also have Android JB 4.1.2 and I'm rooted. Is there anyway to hide it or should I even care?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
TriangleAway then Odin stock and factory reset if you can.
Do as said above by Aerowinder if possible, if not just play stupid.
Sent from my Nexus 7 using Tapatalk 4
What will happen if I show up without doing that? I really just need input on what's wrong and what I can do to fix it unless they'll give a new one since my phone looks completely brand new.
Sent from my SGH-T999 using xda app-developers app
Aerowinder said:
TriangleAway then Odin stock and factory reset if you can.
Click to expand...
Click to collapse
TheLastSidekick said:
Do as said above by Aerowinder if possible, if not just play stupid.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Do you guys think they'll give me a new phone or anything because my phone is in mint condition. There's not a speck of damage on it.
Sent from my SGH-T999 using xda app-developers app
ThaGreatest said:
Do you guys think they'll give me a new phone or anything because my phone is in mint condition. There's not a speck of damage on it.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I wouldn't know what happens if you're going through T-Mobile but I assume you'll be fine if you're polite and explain you don't know what's going on, insist you've been with T-Mobile because of their excellent support if they make a big deal about it. Asurion the insurance company working with T-Mobile will take it anyways because they just fix it and that's it and resell it. And because you pay a monthly bill they're making money off of you regardless and you still have to pay a deductible.
But you SHOULD really return to stock.
Sent from my SGH-T999 using Tapatalk 4
If they see that the phone is rooted, they'll just simply do nothing for you. That's why people say "your warranty is now void".
Do what is mentioned above or take your chances and hope the T-Mobile rep that is assisting you doesn't check to see if the phone is rooted or check the flash counter.
Sent from my SGH-T999 using xda premium
I most likely just try to extract some info from them so maybe I could fix it myself. I really don't want to pay them money for something not my fault.
Sent from my SGH-T999 using xda app-developers app
I was hoping not to do that being that I just had to do factory reset like 2 weeks ago and I hate reinstalling everything but I guess I have to do it. I get the stock version from DocHolidays thread, right?
Sent from my SGH-T999 using xda app-developers app
I get it from this thread http://forum.xda-developers.com/showthread.php?t=1949687 right?
Sent from my SGH-T999 using xda app-developers app
That should do the trick. And if you're on a stock build now, you may not have to factory reset, backup anyway.
Sent from my SGH-T999 using xda premium
DocHoliday77 said:
That should do the trick. And if you're on a stock build now, you may not have to factory reset, backup anyway.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
I'm on the root66 version
Sent from my SGH-T999 using xda app-developers app
Oh, simple enough then! Just go to SuperSU and unroot.
You could even try to temp unroot if you think that's all you'd need to do to hide it.
Befire you unroot though, do you have a custom recovery or kernel installed? If not, then run triangle away, then unroot. If you do, reflash root66, then use TA and unroot.
Sent from my SGH-T999 using xda premium
ThaGreatest said:
I need to take my phone up there because the phone is having problems with the battery and I've done everything I can. I have insurance on the phone and also have Android JB 4.1.2 and I'm rooted. Is there anyway to hide it or should I even care?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
What's the problem with the battery?
I like the features I get with my stock build, but I'm considering a root for better control over my apps, (Greenify, permission control) so this thread seems like a relevant question.
Is Triangle Away and unrooting all it takes to make it appear that I haven't done anything?
The warranty issue is the only thing stopping me, it's saved me a bunch in the past...
Sent from my SGH-T999 using XDA Premium HD app
OutlawV said:
I like the features I get with my stock build, but I'm considering a root for better control over my apps, (Greenify, permission control) so this thread seems like a relevant question.
Is Triangle Away and unrooting all it takes to make it appear that I haven't done anything?
The warranty issue is the only thing stopping me, it's saved me a bunch in the past...
Sent from my SGH-T999 using XDA Premium HD app
Click to expand...
Click to collapse
If done in the correct order with no custom recovery or custom kernel, yes that should be all you have to do.
Sent from my SGH-T999 using Tapatalk 4
I rooted my phone once, but I will never do it again after what happened. Last year I rooted my GS3 and about a week later, my local T-Mobile store called my phone unexpectedly. The guy on the other end told me I was due for a price drop, but I would have to come into the T-Mobile store to sign the paperwork before it would take effect. 2 days later I stopped in to get the discount on my monthly payment. The T-Mobile employee said he would have to look at my phone just to verify that it was the correct serial number. He went into the back room and said he would be back in a few minutes. 10 minutes later, a police officer walks in the store and asks my name. I'm totally freaked out wondering what the deal is. He asks me to turn around a puts hand cuffs on me. The officer told me I was under arrested and being charged with "rooting a mobile device". I was booked and released, but I would watch what you do to your phone. Good luck.
Sent from my SAMSUNG-SGH-T999 using xda premium
LOL!!!
I'm not even sure how to react to that!
Sent from my SGH-T999 using xda premium
Just be careful... The terms of my probation are to never visit XDA, so I'm really just telling what can happen.
Sent from my SAMSUNG-SGH-T999 using xda premium
We
dave2metz said:
I rooted my phone once, but I will never do it again after what happened. Last year I rooted my GS3 and about a week later, my local T-Mobile store called my phone unexpectedly. The guy on the other end told me I was due for a price drop, but I would have to come into the T-Mobile store to sign the paperwork before it would take effect. 2 days later I stopped in to get the discount on my monthly payment. The T-Mobile employee said he would have to look at my phone just to verify that it was the correct serial number. He went into the back room and said he would be back in a few minutes. 10 minutes later, a police officer walks in the store and asks my name. I'm totally freaked out wondering what the deal is. He asks me to turn around a puts hand cuffs on me. The officer told me I was under arrested and being charged with "rooting a mobile device". I was booked and released, but I would watch what you do to your phone. Good luck.
Sent from my SAMSUNG-SGH-T999 using xda premium
Click to expand...
Click to collapse
Rooting a device isn't illegal. They can kiss my ring. Think about it, if it was illegal why are root apps allowed on Google Play? And also, why is XDA not been shut down?
Methinks something else happened there. Maybe you voided their warranty and tried getting a discount which may be against the rules. Or something. But I know for a fact this is legal. Unlocking is a different story however.
So my advice, root on my brothers it's the only damn freedom we have left here in America.
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