i work in the sprint store and in the past few days we have gotten at least 4 people with an epic touch still running gingerbread (with no option to update to ics) having issues with the bottom buttons not responding, touch screen acting weird, vibration activating sporadically, and with one case the media scanner runs in a loop. the only way to solve these issues have been to factory reset. but could only be temporary. the customers havnt returned. these issues have not just been happening on older devices but recent activation's.
is this a common issue? is there a fix? (without rooting!) we are a sprint store. we cant promote that lol
Check your same thread over in q&a...
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I noticed this after going from ics back to gb
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I just activated my phone yesterday morning. I am getting very similar issues as the OP. See here. The 4 capacitive buttons when they light up won't respond for a few minutes on mine also. Then the 'Options' button shows up.
http://forum.xda-developers.com/showthread.php?t=1815553
Edit double post
Sounds like a batch of bad software flashes from the warehouse. Probably just need reflashed?
FYI, our store hasn't seen this
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squshy 7 said:
Sounds like a batch of bad software flashes from the warehouse. Probably just need reflashed?
FYI, our store hasn't seen this
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I thought the same thing but its been mostly from well established customers. It may have just been a coincidence but I'll see how this week turns out. The factory resets seem to have fixed the issues. Just could have been gingerbread getting confused after being used for awhile lol. Which brings me to another question.. is there any way to push the ics update to an epic touch that's still on gingerbread without Odin. Keep in mind this is a sprint store and we are very limited on our resources
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Related
So a few times a day my phone will start bugging out, vibrating and the same menu that would pop up if you pressed the menu button would come up. I find it pretty weird, I can't reproduce it but it comes and goes.
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Same with me.
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This kinda sucks because I have a feeling it's a hardware issue, I'm over my 14 days and I'm scared that I might get a phone with LOS. Damn I thought I almost got away with a problem free epic.......
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Same is happening to me, I made a thread about it and no help, might be a hardware issue.
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tonight mine freaked out a little bit but not exactly the same as yours. My phone appeared to freeze up for a few seconds and then anytime I pressed any of the capacitive buttons the voice talk app would say "what would you like to do?" I had to reboot it to get it to stop.
Krnla said:
Same is happening to me, I made a thread about it and no help, might be a hardware issue.
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I Google's it a bit and it looks like others have this issue as well. It used to only happen once a day but lately it's more often. Issue seems to be getting worse. I know for sure tho when I bring it to sprint it won't happen at all and I'll have to argue with them.
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sorry for ressurecting an old thread. but anyone with a fix for this? i swear this hasnt happened untill like my 15th day lol..
someone help!
Im having the same problem.. But I can watch my menu open and close on its own. I cant figure it out to save my life. I got this oct 15th its now nov 4 th.. If I go to our sprint store & get a hassle, someone will be eatin this phone..
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Well front desk girl almost ate this phone.... I felt kinda bad abt it afterwards.. Repair guy stayed behind the glass window... So after some pressure, they decided it was a hardware issue with the touch screen, an replaced the phone.
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Yea, I get this issue every now and then. Some of the ROMs give me less frequency, but it always seems to happen again.
jmcghee1973 said:
Well front desk girl almost ate this phone.... I felt kinda bad abt it afterwards.. Repair guy stayed behind the glass window... So after some pressure, they decided it was a hardware issue with the touch screen, an replaced the phone.
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Click to collapse
congrats on getting a replacement. unfortunately, im outside my 14- and 30-day period so i suppose im stuck with this issue
anyone with any more info on this? Mine starting doing this recently.
Factory Reset was a no fix.
This started happen to me too, my home button gets "stuck" when i press the power it would take a screen shot. I hope its not a hardware issue, i really baby my phone. I am calk rom 2.0. Also i belive samsungs warrenty should cover it for free.
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ranchosteve said:
This started happen to me too, my home button gets "stuck" when i press the power it would take a screen shot. I hope its not a hardware issue, i really baby my phone. I am calk rom 2.0. Also i belive samsungs warrenty should cover it for free.
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Click to collapse
Damn, that doesn't sound right. I wouldn't wait if it happens anymore. If you don't have insurance, will they charge the $100 deductible?
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Ok so whenever I reset my ram with task manager my radio crashes and when it comes back on it says roaming then jumps back to Sprint service. It also happens when using ##3282# wether I go to edit or view clicking on evdo will crash the radio. It did this on every build since I got the phone. Its nothing major like b4 when rebooting was the only way to get back in service. Just wanted to point it out bcuz I know its not normal and never experienced it with the og epic.
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Its not a glitch that is supposed to happen. When u clear the RAM it stops all apps and processes from running. That us why that happens. Actually that was used to help get rid of LOS rather than rebooting cause it resets the radio.
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musclehead84 said:
Its not a glitch that is supposed to happen. When u clear the RAM it stops all apps and processes from running. That us why that happens. Actually that was used to help get rid of LOS rather than rebooting cause it resets the radio.
Sent from my Nexus S 4G using xda premium
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Click to collapse
Ok but why does it do it when accessing ##3282# and clicking on evdo from both the edit and view option? Also mind you it did this on my EG30 firmware when I got the phone. I disagree for the simple fact my phone always did this from day one. Clearing my ram always crashed my radio on eg30 so how is that new? Don't get me wrong I believe they did find a way for the phone to not have to reboot when it happens, but that right there is not it. Its a hardware flaw..
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Also let me point out that my og epic used the same task manager and clearing out my ram would not crash my radio.
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RayTrue04 said:
Also let me point out that my og epic used the same task manager and clearing out my ram would not crash my radio.
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Click to collapse
+1....clearing ram does not crash my radio
sent from the near past
Clearing apps and ram from the built in task manager does not, and never has, crashed the radio on my phone.
Did any of you two that never had this happen ever had a LOS occur before the fix? I'm no pro at being a super geek but I know when something seems screwy with my electronics...
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I got my phone about three months ago approximately. It must of had eg baseband on it because it immediately updated to ek02. I don't know if what I think Los is, is actually what it is. I thought it was, when you woke up the phone, you would discover that the 3g and bars were gone and replaced with a circle with a slash through it. Am I mistaken?
oscarthegrouch said:
I got my phone about three months ago approximately. It must of had eg baseband on it because it immediately updated to ek02. I don't know if what I think Los is, is actually what it is. I thought it was, when you woke up the phone, you would discover that the 3g and bars were gone and replaced with a circle with a slash through it. Am I mistaken?
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Click to collapse
Yes sir that is LOS...
My radio does crash when clearing memory.
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jasone4gt said:
Yes sir that is LOS...
My radio does crash when clearing memory.
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Click to collapse
Did your phone suffer from LOS before the fix?
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Your radio will always reset after ##3282#.. It resets to apply any changes. Just the same as after a profile or prl update.
But should not after clearing apps in task manager.
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azyouthinkeyeiz said:
Your radio will always reset after ##3282#.. It resets to apply any changes. Just the same as after a profile or prl update.
But should not after clearing apps in task manager.
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No the heck it shouldn't! I'm not even applying any changes! All it takes is for me to click evdo from whichever option wether edit or view. Mind you my screen freezes fir a short min when I do go to the evdo setting. Maybe I should make a video bcuz i'm tired of people saying this is normal. I bet the people who said they radios do not crash when they clear the ram won't experience this issue. If this is normal why the same option on my og epic which I still have doesn't do this screwy behavior?
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RayTrue04 said:
Did your phone suffer from LOS before the fix?
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Hey Ray, no my phone has never suffered from LOS. I am one of the lucky ones.
jasone4gt said:
Hey Ray, no my phone has never suffered from LOS. I am one of the lucky ones.
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Click to collapse
Ok that's good to know. I got the phone on December and I never got one either. However I did experience the no signal popping up whenever I shut the phone off every once in a while. Never happened again after I upgraded to ek02. I'm just trying to get some info b4 I decide to go to Sprint and swap it out.. Now if those other two guys who don't experience radio crashes when clearing ram would let me know if they ever had LOS prior to ek02 I'd gladly appreciate it. Its just the whole thing has me skeptical..
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sorry but...this is not new news...
Success100 said:
sorry but...this is not new news...
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Click to collapse
I don't recall where I said it was... Just looking for info b4 I decide if I should swap it out. If you don't have any feedback concerning the issue I really don't see your point for the post. But thank you anyways for your input.
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RayTrue04 said:
No the heck it shouldn't! I'm not even applying any changes! All it takes is for me to click evdo from whichever option wether edit or view. Mind you my screen freezes fir a short min when I do go to the evdo setting. Maybe I should make a video bcuz i'm tired of people saying this is normal. I bet the people who said they radios do not crash when they clear the ram won't experience this issue. If this is normal why the same option on my og epic which I still have doesn't do this screwy behavior?
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Click to collapse
I have both phones, and both perform the same way. As have the hundreds that I've troubleshot in the last three years at my store.
Sounds like you have heard your answer countless times, your just looking for feedback that follows what you want, not the actual facts.
Its not a crash. It will show a crossed out circle, flash connecting to voice(the 1x icon), and reconnect to 3G. If it isn't reconnecting, you have an issue. But, it will always reset.
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azyouthinkeyeiz said:
I have both phones, and both perform the same way. As have the hundreds that I've troubleshot in the last three years at my store.
Sounds like you have heard your answer countless times, your just looking for feedback that follows what you want, not the actual facts.
Its not a crash. It will show a crossed out circle, flash connecting to voice(the 1x icon), and reconnect to 3G. If it isn't reconnecting, you have an issue. But, it will always reset.
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Click to collapse
1st I'll start off by saying two people already said they don't have this issue in this thread. 2nd how those the 1x icon show before reconnecting to 3g when Sprint disables the 1x from all their 4g phones from showing. And lastly I am glad you experienced the same behavior on all the phones you've worked on. I however didn't have that same experience. Anyways I already spoke to my friend (who works at a Sprint store) and he assured me his doesn't do it and if I would like I can come in to the store so he can order me a new one. Which I will do...
Edit: PS how dare you say all phones do it when I have my first epic 4g in my face and it is not doing this? Smh
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I just got a used Epic Touch 4g from Cowboom. Today is the first day using it and I really like it. However I am having some weird issues. While the phone is on and I am either in a browser (Dolphin, Stock) or an app the 4 capacitve buttons will light up automatically. Then sometimes after they light up at the bottom of the screen the Options menu will show up. When this happens the phone haptic feed back goes off.
Anyone know what is going on and possibly a solution before returning? I really don't want to return this phone.
I'm having the exact same issue. It started doing this since I installed the "official" ICS. I didn't have this issue with GB. I have not gone back to GB since I really like ICS...
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Mine does it all the time being that I never have good signal here in Tallahassee
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Same here I noticed this randomly since I have been on Official ICS.
Has this phone been out for over a year? Since I bought it used I don't know if there is any manufacturer's warranty left on it. I didn't purchase insurance.
I had the same issue for months but only when cell service was crappy. They replaced the screen at the Sprint store and it never happened again.
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I had something similar going on. I called Sprint a few times and ended up going into one of the stores with a service center. I left it for about 45 minutes and the guy said the cable that connects the front capacitive buttons had come loose. I haven't had any issues like this in two months, simple fix. Also, I had an ICS rom on the device prior to the official release and the guy didn't say a thing.
Good luck.
Kyle
How long has this phone been out? Is there a one year manufacturers warranty? I may need to see if I can take advantage of that since I didn't purchase insurance.
this is a known issue, if you search the forum you'll find lots of examples of it, most have just taken it to sprint, even w/o insurance they probably fix it/swap it out for the $35 as this seems to be a common problem
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I thought this was a common problem with AOSP builds.
It only happens to me when I lose signal.
But this is a hardware problem?
DonutGrunt said:
I thought this was a common problem with AOSP builds.
It only happens to me when I lose signal.
But this is a hardware problem?
Click to expand...
Click to collapse
Yeah this is the first time I heard about it being a hardware (screen) issue too. I never had it happen across all GB ROMs, and just about every leaked ICS build. I didn't experience it until I flashed CM9.
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Dchibro said:
Yeah this is the first time I heard about it being a hardware (screen) issue too. I never had it happen across all GB ROMs, and just about every leaked ICS build. I didn't experience it until I flashed CM9.
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Click to collapse
the button lockup is common in ics, the menu presses are the hw issue....
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cp320703 said:
the button lockup is common in ics, the menu presses are the hw issue....
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I haven't experienced any button lockups, only phantom menu button spam when I hit a extremely low signal. This only happened to me in the 10 months I've owned this phone, after flashing CM9.
I've noticed this when plugged into a car charger and using navigation in spotty service areas. I always thought it was a heat/capacitance issue.
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No matter what I do what ROM my menu pops up
Is this a fixable or known issue
I've owned 3 s2 epic touches none did this
Any fixes
Currently on 4.1.1 paranoid android
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It is a hardware issue. Get it replaced. Nothing can be done about it. Low signal triggers that. And read before posting.. there is a thread just below yours about it.
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Fixed had sprint mod out a LCD Cleaning / replacement they also mentioned 9/10 u can clean the debris under that area fixes it !
for future reference
no problems since
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What debris could possibly be inside a brand new phone? Many have had this issue fresh out of the box
xkmacx86 said:
What debris could possibly be inside a brand new phone? Many have had this issue fresh out of the box
Click to expand...
Click to collapse
Who knows? It fixed the issue.:thumbup:
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Oh thank you!! I thought I was the only one. LoL!! So try doing some cleaning? I guess I can get a replacement. No matter what ROM I use, my battery dies in lyk 1 hour of straight usage. Lyk Battery Monitor Widget tells me I'm using 2000mA. =.S
Anyways, that's off topic. So glad I stumbled upon this. LoL!!
Ive had my phone apart twice now cleaning/wiping. This fixes things temporarily but both times has come back with a short time
Ok Sorry if this has been posted. I searched but it was from the app and i didn't see anything.
When on a call using my Bluetooth sometime's I lose the ability to hear the other person. They can still hear me though. Disconnecting and then reconnecting the ear piece fixes it for awhile. I have replicated this issue with both my lg ear piece and my Motorola ear piece. I am stock rooted. Am I missing a setting or might this be a radio thing.
Used both these ear pieces with my et4g with no issues.
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did you get the ljc update? it said in the changelog that it brought Bluetooth fixes...
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No been traveling for the last week and I am rooted. Haven't seen the update I can apply without unrooting so far and my pc is at home , but that is great news, thanks.
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The update seems to have fixed my Bluetooth issues.
reinaldistic said:
did you get the ljc update? it said in the changelog that it brought Bluetooth fixes...
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Click to collapse
I got the update this morning and am still having the same issues will be hitting the store in am 14 days is up soon
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Went to the Spribt store yesterday and they exchanged the phone seemed to work better but this morning the music via bluetooth kept cutting out in the cars radio guess ill check voice calls later
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My et4g use to cut out and a quick reboot always fixed it. Never really pinned down why it did this other than long up times without a reboot. Haven't had this issue on the note 2 yet.
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Nannuq said:
My et4g use to cut out and a quick reboot always fixed it. Never really pinned down why it did this other than long up times without a reboot. Haven't had this issue on the note 2 yet.
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Click to collapse
Ya that worked for one call then it started messing up again.... if I'm on a call and it starts acting up I can toggle the headset button and it'll act right for a minute or so..... it's not just acting up this way with my headset but also my car:banghead:
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Well I spoke to soon. still doing it just doesn't happen as often now. Maybe once or twice a day in stead of once or twice a call.
Nannuq said:
Well I spoke to soon. still doing it just doesn't happen as often now. Maybe once or twice a day in stead of once or twice a call.
Click to expand...
Click to collapse
Do you have any bluetooth tethering apps? I noticed that since I deleted open garden and wiped almost everything... Since then it has only garbled once maybe twice today if my memory serves me right
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No don't have any tethering apps at all.
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