Hey guys. I just got a Galaxy Nexus from Best Buy yesterday and I was pretty excited until I walked out the door. I tried texting my friend and the phone could hardly send texts, most of them caused a red exclamation to pop up next to them. I also tried sending out calls and the phone would just be silent for a couple seconds and then it would automatically hang up. I also was dropping 4g when I tried to use it (but I did have it intermittantly). I tried dialing *228, but a message always popped up saying "Call not sent" when I did so.
Having these issues, I went back to Best Buy. They said it was probably because it was taking awhile for the phone to fully be on the 4g network, but they troubleshooted anyways. They tried updating the PRL (which didn't work). They tried doing software and hardware resets. They also ended up going through 4 different sim cards that all did not work, so they had to call Verizon to try and fix it. Verizon said that the phone wasn't even shown as activated on their system. So what they did was activate a sim card before putting it in my phone. My phone activated fairly quickly after this and seemed to be working well. My signal had full bars, my 4g was working. They did test calls and texts and it worked perfect. So, they gave me the phone and told me I should be all set. 5 minutes down the road I start trying to use it, and my signal was cutting in an out. So I tried making calls and texts and they worked, and I went on my 4g and it worked. But slowly as the day progressed the service got worse and worse and now today, my phone is even worse than how it was when I started. It is constantly "searching for service" and now I never have a signal. I don't know whats wrong with this phone. Is it software? Hardware?
I checked and I am on a software revision 10 phone, which from reading I thought was supposed to fix many of these problems. I am also on the latest software and baseband update.
Related
So I'm having an issue that is starting to drive me nuts. I have 2 Defys. One is my work phone, one is personal. My work one has been fine for 2.5 months. This prompted me to get one for personal use. However within the last week I have started having issues with both of them randomly rebooting. Always within 10-15 seconds of each other. Work one is original rom, factory reset, unrooted. Personal one is rooted, .360 update, and a bunch of apps. On my to work and back home I can always get them to do this. I get a beep, no service notification, and then approx 2 minutes later they reboot. during this time they are extremely unresponsive. Already called TMobile thinking it was a tower issue, but all checks out well on their end. It's driving me nuts. Has anybody had this issue, or know how to solve it. I don't think its the phones. On wifi they run fine all day long.
Have you tried the newer uicc SIM? Was told by the pda team I should switch over. I told them I was experiencing a reception issue. Since both your phones have gone nuts at about the same time it's either service or aliens. You might try one sim swap and see if it helps.
Both of them are brand new sims right from the box. From what I've gathered they already are the newer sims.
Let me share my experience about random reboots. I had also put it up in here but didnt get much response.
I narrowed down after a lot of experimenting that the reboot happens because of one issue - "The phone tries to reconnect to data network while there is very low signal and suddenly goes into a boot"
It somehow boggled me for months on how this could happen only to me when none of the users in this forum had anything like that. I changed the phone too. But the reboot continues. I got an app called Shutupbattery which can automatically switch off data network when network strength is below a certain limit (i set it at -102dbm). This seems to have slightly impacted the rebooting process. I see some improvement but also not satisfied with this app. It still does not completely shut off the data network on the cut off value and hence the phone does manage to reboot again.
I am trying a few combinations of values and seeing if I can arrive at a conclusion. Let me know if this was useful. For me this is something like a deal breaker and I am feeling of giving up the phone or changing the service provider.
I can tell you for a fact that it has to do with signal strength and data. However 4 days after I discussed this with TMobile Tier 2 support, they dispatched techs to the tower and since then...no more issues. The few other towers I have had issues with I've done the same thing and all of a sudden the problem disappears. I've been very happy with the support. Better than ATT ever did. I suspect it has to do with their implementation of 4G. I've noticed when it does this I get a momentary connection to HSPA before the phone drops back to UMTS then GPRS. You can get to this menu bu going to *#*#4636#*#* . Otherwise call Tmobile.
This has been happening to me for the last couple of days. Out of the blue my phone will pop this error: Data call failure. Error code 128. Unable to establish wireless data connection. I have done some research on this error message and most of the things I found had to do with using the phone as a hot spot. I am not using that feature. I am using a custom rom that I have had on for a couple of months now. Nothing has changed on my phone. I have tried updating the prl and then updating the profile. I have pulled the battery and left it off for half an hour. None of the other phones on my account have this issue. It is particular to my phone only. Is it this something I can call sprint about and they can reset or do I need to flash my radio again or take it in to sprint?
Had the same thing happen to me today. Called sprint and they said there was a data issue going on in my area. I say its rubbish but whatever.
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That's been happening to me all day today. I thought it was maybe the kernel I installed today (more freedom) but after seeing this maybe it was the earthquake on the east coast causing problems with the network?
I have been getting these errors all day today as well.
i've been getting it all day... I thought it was kernel
I keep getting that error to. Thought i messed up my phone. Guess it was the earth quake, That **** was crazy though, never felt one before. Anyway after it happened i lost service on my phone for like 2 hours, kept getting beeping noises when i would try to make a call.
Sorry to hear others having this problem as well but I am glad that it probably isn't my phone. I would hate to get my evo replaced with a newer one that can't be rooted.
I know running CM7 right now and getting no 3g speeds right. Lame. But I got wifi though.
Sent from my PC36100 using XDA App
ElAguila said:
I would hate to get my evo replaced with a newer one that can't be rooted.
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It can be rooted! These Dev's don't let us down, come-on man.
This started happening to me after the earthquake. In NYC
you mean Virgina? But yes, the last few days especially today after the quake. Ivebeen getting it alot.
I just had to reinstall synergy because it started freakingout saying that my andriod process had stop working, and a media process stopped working. was driving me insane.
Yeah know issue with Sprint call tech and do ctms ticket and maybe prl update or maybe * 18. The issue may be cleared by now .
Just the last couple days? I been getting these errors on and off for months now... before I rooted, and bricked my phone, so I'd say it has something to do with sprint not having enough bandwidth... or something like that anyway....
data call failure error 128
My Evo 4G started getting this Data Call Failure Error 128 last week (Wed), also only when I unlock... It is only a message, but everything works fine afterwards. It would happen about 5 times a day.
Then I went to Mexico for the weekend (3 days) and was roaming over there. Not once did the message pop up. Everything was fine, roaming data, text messages, phone calls. Thought everything was fixed. Came back on Monday and once I was on the Sprint network, started receiving the messages again on unlock.
I updated PRL and Profile and everything. That didn't stop it. Tried changing from Sprint to automatic roaming and that didn't really do anything. I thought it was a couple of apps i had (like Green Power that turns off data and turns it back on) but uninstalled it and the messages kept popping up. Tried enabling always-on data and that seems to work but that drains the battery faster than usual. Been searching all android forums looking for others in this situation and it seems like only a Sprint/HTC issue (Evo 4G, 3D and Shift). This is getting very annoying. It happens about 5 times a day.
My wife thinks that it's Sprint fixing and adjusting their network getting ready for the iPhone rush.
Wow, glad to know that I'm not the only one. I think that I had somehow did something wrong with my phone. I keep on getting these Data Call Failure - Error Code 128 messages several times a day. I tried reflashing a new rom, then doing it again. Must not be the rom, but Sprint. Annoying!!!!
it was just a sprint issues
Also cannot call the *2 or the *4 automated lines to sprint, get a busy signal and pop up saying "network is busy try again later", but can get through to sprint on a landline just fine. Apparently I cannot connect to what the sprint tech says is the "automated lines". I continue to get the error code 128 repeatedly, whether on wifi, 3g or 4g, and Sprints only "remedy" is to do a factory re-set which I have read has not affect.
Well I got the Verizon LTE Galaxy Nexus a few days ago (on release day) and since I started using it, service will drop out intermittently. For example, I'll be in my house with 4 bars and a 4G LTE connection (the signal has always been very reliable here) and I'll be using the phone perfectly with no problems. I'll lock it and put it down for anywhere between 5-15 minutes, and frequently (not always) when I pick it back up and unlock it, the phone will say "Searching for Service". The same problem also occurs when sending text messages. I'll click the send button and the messaging app displays and error claiming that the message could not be sent. I try to resend the message a few times, and after about 10 seconds the phone says that service has dropped out completely. The last scenario with this problem is when I'm simply using the phone for web browsing, listening to music, playing a game, etc. I'll be using it and my service will randomly disappear. This happens on WiFi and when I'm using mobile data. It also happens at home and while in other areas (with good service or bad service). Is anyone else experiencing a problem similar to this? If not, should I ask Verizon to replace my device?
I was on calls on mine on and off all day Thu and Fri. I never saw this issue.
Hey man, I just returned my GNex due to the exact issue you are describing. They swapped me a different one and it seems to be fixed. I'm still only getting 1-2 bars max but signal drops are not happening now. they were happening so constantly before i was ready to just return the phone outright.
It's really annoying because they have to reproduce the problem before they will give you a new phone. They looked me up in the computer and said their system says I have zero dropped calls (that's BS because I have been dropping constantly) and they made a phone call while I was in the store that lasted 5 minutes without dropping...strangely while in store I had 4 bars but as soon as I leave the parking lot I get 1-2. I was about to walk out of store defeated and without a new phone but service popped back off and I was able to get the guy to see it and fail to make a call to my voicemail...this new swapped out phone works much better.
baldwinguy77 said:
Well I got the Verizon LTE Galaxy Nexus a few days ago (on release day) and since I started using it, service will drop out intermittently. For example, I'll be in my house with 4 bars and a 4G LTE connection (the signal has always been very reliable here) and I'll be using the phone perfectly with no problems. I'll lock it and put it down for anywhere between 5-15 minutes, and frequently (not always) when I pick it back up and unlock it, the phone will say "Searching for Service". The same problem also occurs when sending text messages. I'll click the send button and the messaging app displays and error claiming that the message could not be sent. I try to resend the message a few times, and after about 10 seconds the phone says that service has dropped out completely. The last scenario with this problem is when I'm simply using the phone for web browsing, listening to music, playing a game, etc. I'll be using it and my service will randomly disappear. This happens on WiFi and when I'm using mobile data. It also happens at home and while in other areas (with good service or bad service). Is anyone else experiencing a problem similar to this? If not, should I ask Verizon to replace my device?
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Just got off the phone w/verizon for the same problems. He stated that he has been receiving a lot of complaints about this issue. He said that he is sending a error report to Samsung. He also said that I could take the phone back and exchange it. Every one with this problem should contact Verizon so they can inform Samsung.
asty said:
Hey man, I just returned my GNex due to the exact issue you are describing. They swapped me a different one and it seems to be fixed. I'm still only getting 1-2 bars max but signal drops are not happening now. they were happening so constantly before i was ready to just return the phone outright.
It's really annoying because they have to reproduce the problem before they will give you a new phone. They looked me up in the computer and said their system says I have zero dropped calls (that's BS because I have been dropping constantly) and they made a phone call while I was in the store that lasted 5 minutes without dropping...strangely while in store I had 4 bars but as soon as I leave the parking lot I get 1-2. I was about to walk out of store defeated and without a new phone but service popped back off and I was able to get the guy to see it and fail to make a call to my voicemail...this new swapped out phone works much better.
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Click to collapse
That's crap they should have let you exchange the phone outright...
Hmmmm well thanks for the responses everyone! I'm probably gonna call VZW and get them to exchange it today.
P.S. I even got a new SIM card to see if that fixed the problem and it didn't, so it's definitely a problem with the radio in some devices.
I have not experienced this in MN.
Got mine exchanged today
Hey, I had the same problem with mine when I got it out of the box. I took it to the store, and it consistently reproduced the problem. They tried the SIM card, then replaced the phone. Seems to be working well now.
I've been having a problem with receiving texts sometimes and I recently noticed that it happens with call apparently. The issue is that I'm texting people back and forth and then all of a sudden I wont receive messages for a long time (couple hours). At some point, someone's text message will push through all of the other ones all at the same time. Sometimes when I assume i'm having this issue, I will send a text to myself and it will push the other ones through as well. Recently though I was made aware that during this "outage", I also was not able to receive phone calls at all. The signal is strong at all times (3-4 bars). Also happens when I'm home all day and not changing locations when it will suddenly stop getting texts and calls. Does anyone know how to fix this issue? I restarted the phone and changed cell towers with the Airplane mode many times and the issue continues to happen at random times. It is really inconvenient. Suggestions?
Technical details: I use the stock 4.1.1 Rom that comes with AT&T S3. I do have LTE in my area.
And now it has happened 3 days in a row but at different times of day. This is a huge problem for me as I use my phone a lot. Any help would be appreciated
You still have your IMEI number via settings -> about phone -> status?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
ARPLEMODE
TRy making sure yiur not in airplane mode. i was stuck in airplane for a week ._____________.:cyclops:
That's weird. Re-seat your SIM card, if that doesn't do anything then take a trip to your nearest AT&T store/dealer and have them swap out your SIM card and see if it still occurs after that.
I had a similar problem a while back and it happened to be a network problem with my carrier. Gave them a call and all is fine now.
Sent from my SGH-I747 using xda app-developers app
fafik90 said:
I've been having a problem with receiving texts sometimes and I recently noticed that it happens with call apparently. The issue is that I'm texting people back and forth and then all of a sudden I wont receive messages for a long time (couple hours). At some point, someone's text message will push through all of the other ones all at the same time. Sometimes when I assume i'm having this issue, I will send a text to myself and it will push the other ones through as well. Recently though I was made aware that during this "outage", I also was not able to receive phone calls at all. The signal is strong at all times (3-4 bars). Also happens when I'm home all day and not changing locations when it will suddenly stop getting texts and calls. Does anyone know how to fix this issue? I restarted the phone and changed cell towers with the Airplane mode many times and the issue continues to happen at random times. It is really inconvenient. Suggestions?
Technical details: I use the stock 4.1.1 Rom that comes with AT&T S3. I do have LTE in my area.
Click to expand...
Click to collapse
It happend to me too. I went to att store and get new sim. No problem for last 15-20 days. Looks like i got stronger signal too.
Just to give anyone interested in this an update:
I went to the AT&T store today and told them my issue so they told me to go to the nearest AT&T device support center (which was really far away). People over there told me they heard about this issue many times over the past couple of months. The guy working there had a S3 and said he has the same problem. They received an email from the higher-ups this morning specifically talking about this random outage thing I have and that they are currently working on it. They were told to not exchange phones or sim cards because of this since it wont help. The issue involves a combination of Network and Jelly Bean software problems and happens on all new LTE devices that have Jelly Bean from AT&T. They told me to check periodically if there is a solution.
I guess I just gotta wait. Unless someone recommends a ROM that is not based on the latest AT&T jelly bean?
Bumping it up, both me and my wife have had this happen. From what im read its a pretty widespread deal.
Anyone know of a work around at least until they fix it?
Keep us updated
Same problem here - switched from Verizon to AT&T last month and started noticing this problem a few weeks ago. Back then a Google search didn't find much on it, but this thread looks promising.
Just to add my two cents: I'm on a rooted S3 with task650's AOKP (4.2.1) build 12.23.2012 (link). Made sure to flash the modem for my phone (I747UCLI5 from here). Problem: phone randomly won't receive calls or texts. Sometimes calling someone will fix it.
I read somewhere that on AT&T, calls and texts are received over 3G and sometimes phones have difficulty switching from 4G. Anyone know if this is true?
Do a full wipe /system, /data, /cache, /dalvik cache. And your problems should be gone 9 times out of 10 that's usually everybodys problem
Sent from the scary door....
fafik90 said:
I've been having a problem with receiving texts sometimes and I recently noticed that it happens with call apparently. The issue is that I'm texting people back and forth and then all of a sudden I wont receive messages for a long time (couple hours). At some point, someone's text message will push through all of the other ones all at the same time. Sometimes when I assume i'm having this issue, I will send a text to myself and it will push the other ones through as well. Recently though I was made aware that during this "outage", I also was not able to receive phone calls at all. The signal is strong at all times (3-4 bars). Also happens when I'm home all day and not changing locations when it will suddenly stop getting texts and calls. Does anyone know how to fix this issue? I restarted the phone and changed cell towers with the Airplane mode many times and the issue continues to happen at random times. It is really inconvenient. Suggestions?
Technical details: I use the stock 4.1.1 Rom that comes with AT&T S3. I do have LTE in my area.
Click to expand...
Click to collapse
I had this same problem except it would only happen on WiFi.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
thatsupnow said:
Do a full wipe /system, /data, /cache, /dalvik cache. And your problems should be gone 9 times out of 10 that's usually everybodys problem
Sent from the scary door....
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Tried that no go, plus its on 2 different phones.
Found some more info and ended up adding anothe APN and chaning some info in it seems good now.
mrmooney said:
Tried that no go, plus its on 2 different phones.
Found some more info and ended up adding anothe APN and chaning some info in it seems good now.
Click to expand...
Click to collapse
Care to share what you did that fixed it?
fafik90 said:
Care to share what you did that fixed it?
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Click to collapse
Yeah more info here.
http://forums.att.com/t5/Android-Di...ing-Calls-Phone-issue-or-Android/m-p/3404809#
Seems to still be working fine.
I started a thread on this also and just yesterday received some info from AT&T tech.
http://forum.xda-developers.com/showthread.php?t=2123974
guys,
it is an ATT issue,
here is a temp solution for a fix:
1) With phone on, take off back cover and press your SIM card so it releases from the spring. It won't come all the way out as it's blocked by the battery. This seems fine - I didn't bother trying to force it out as I didn't want to break anything...
2) Once you see the message that the SIM card is removed, go to the dialer and dial *#2263#
3) You should see a menu with band selections. The current setting is "Automatic". If you switch to "GSM All", you will be EDGE (2G). If you switch to "WCDMA All", you will be on HSPA+ (3G, though AT&T and others call it 4G).
4) Press the SIM card back into place until it clicks. For whatever reason the phone will not recognize it until you reboot. Upon reboot you should see your new setting in effect
please see, post, comment here:
http://forums.att.com/t5/Android-Di...ls-Phone-issue-or-Android/td-p/3270741/page/3
Hi.
I'm sure this has been a topic that has come up before, but I've exhausted my Google searches. I just received a new (refurb) Gnex three days ago due to dropping mine on the cement. Everything seems fine with it except for two things.
1) It came with 4.3 on it. Great, that was nice. However, I have noticed that coming from 4g to 3g I will lose data completely unless I toggle the mobile data. It LOOKS like I am still connected...blue bars etc. But I'm not. Makes this phone useless. I had this problem on my old Gnex when testing Kit Kat roms. I thought it was cause the KK roms were still a wip. Any help?
2) While connected to my Airave at home I can't send one single text. I have tried everything. PRL updates, profile updates, resetting Airave, turning on and off. Everything I could think of. My old phone NEVER had this issue.
Did I get a lemon?
I have been having the same issues with my phone recently. I just started slowly, texts not going through here and then.. but then it started snowballing to the point that I cannot currently make/receive phone calls or texts. I get 3g/4g data.. and sometimes, just sometimes, I can get texts when I'm outside. I've tried to flash a ton of different radios and I have even opened up my phone to see if anything was disconnected.. Nothing appears to be wrong at the moment.