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Any sprint employees that can provide some advice here would be great.
I'm a premiere customer and have 1 more month before my year is complete.
I'd like to upgrade to the EVO.
Is there anything that can be done a month early? I'm impatient.
A special code, threaten to cancel my contract or else and get passed to retention? Anything?
nope pretty much corp stores used to be able to push up the date a month early if it was within 18 days of the next month and they took that away. and you can threat but it wouldnt make it better to be honest, ive had customers sa they need a phone asap because it broke and its a month away. stil a no go they will offer you a feature phone for free but thats it no early upgrade.
My friend, a Sprint employee, said he could push the date 18 days for me still.
Joecrack305 said:
nope pretty much corp stores used to be able to push up the date a month early if it was within 18 days of the next month and they took that away. and you can threat but it wouldnt make it better to be honest, ive had customers sa they need a phone asap because it broke and its a month away. stil a no go they will offer you a feature phone for free but thats it no early upgrade.
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I don't want it for free, I want to use my yearly upgrade and renew my contract for another 2 years with Evo.
Seems like 18 days early on premier is the soonest..
Could retention do anything? I used to work as an AT&T Retention CSR. We could upgrade at 6 months into a 24mo contract.
I'm gonna find out on June 4th.
I'm going to throw the Hero 2.1 update failures, loyalty and my company has about 100 active Sprint accounts for our sales reps, plus I get a discount.
They can either keep my business, and I'll give them my soul for another 2 years or I'll threaten to leave, (which I really won't) but I'm a telemarketer, I'll get what I want.
Bp3dots said:
How about sucking it up and waiting, or paying full price for it? Its insane how people thing its acceptable to threaten to break a contract just to get their way. I wish these wireless providers would just say "You're gonna leave our great plans and phones because you have to wait a month? Ok, We'll be sending your final bill with the ETF right away. Enjoy your new carrier."
You signed a contract for 2 years. They graciously let you upgrade halfway through because of either your price plan or your longtime loyalty, and how do you react? Like a 4 year old who threatens to hold their breath till they get a cookie. Grow up.
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If you don't call retention in a situation like this, you just aren't savvy about getting the best bang for your buck from your provider. They have whole call centers in place to handle these calls. The squeaky wheel gets the grease.
If I have to wait until November for the Evo, I probably will switch carriers. They'll probably appreciate me giving them a heads up rather than me just porting out and paying my final bill. Gives them an opportunity to keep my business. If not, its cool. iPhone HD here I come.
Bp3dots said:
How about sucking it up and waiting, or paying full price for it? Its insane how people thing its acceptable to threaten to break a contract just to get their way. I wish these wireless providers would just say "You're gonna leave our great plans and phones because you have to wait a month? Ok, We'll be sending your final bill with the ETF right away. Enjoy your new carrier."
You signed a contract for 2 years. They graciously let you upgrade halfway through because of either your price plan or your longtime loyalty, and how do you react? Like a 4 year old who threatens to hold their breath till they get a cookie. Grow up.
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Nobody is talking about breaking a contract, they're talking about switching carriers after their contract is up.
bockjacob said:
Nobody is talking about breaking a contract, they're talking about switching carriers after their contract is up.
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Click to collapse
Very good possibility that I'll be paying an ETF in near future at least.
One thing I should probably add here... I was instructed to proactively offer early upgrades on EVERY LINE on any account that came through retention. Even if the call was misrouted to us. The carriers don't lose money doing this stuff.
VoXHTC said:
We're talking about 30 days. Big ****ing deal.
You don't know me. You appear quite ignorant now. You've accomplished nothing. Get out of my thread.
You seem like the pushover type to me.. take it anyway they give it to you? Wife wear the pants etc.. Go make me a sammich.
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Not really sure how I look ignorant. I simply understand honoring an agreement I made. If I wanted it that bad, but wasn't eligible for upgrade, I'd just buy it outright, or if I didn't want to spend that much money, I'd wait.
You also don't know me, so I'll just say pot, kettle. And as far as getting out of your thread, its a public forum. You expressed your opinion on how to abuse the system, I gave you mine on people who do those kinds of things. /shrug Sorry it offended you so much.
illogic6 said:
If you don't call retention in a situation like this, you just aren't savvy about getting the best bang for your buck from your provider. They have whole call centers in place to handle these calls. The squeaky wheel gets the grease.
If I have to wait until November for the Evo, I probably will switch carriers. They'll probably appreciate me giving them a heads up rather than me just porting out and paying my final bill. Gives them an opportunity to keep my business. If not, its cool. iPhone HD here I come.
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Click to collapse
Yes, I know that the tactic works. I just disagree with it. I deal with people who will give me the nasty "well if you dont do XYZ for me, ill never come back." attitude regularly, and honestly, most of them want things that are so ridiculous, and they treat reps so badly, that I'd prefer they took their business elsewhere.
*I'm not saying that you would be a total douche to the retentions person, but most people are*
bockjacob said:
Nobody is talking about breaking a contract, they're talking about switching carriers after their contract is up.
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The OP is in a 2 year contract, but his premier status allows him to upgrade at the year mark. He still has one year on the original contract though. So he would be leaving mid-contract if things didn't go his way.
Bp3dots said:
Not really sure how I look ignorant. I simply understand honoring an agreement I made. If I wanted it that bad, but wasn't eligible for upgrade, I'd just buy it outright, or if I didn't want to spend that much money, I'd wait.
You also don't know me, so I'll just say pot, kettle. And as far as getting out of your thread, its a public forum. You expressed your opinion on how to abuse the system, I gave you mine on people who do those kinds of things. /shrug Sorry it offended you so much.
Yes, I know that the tactic works. I just disagree with it. I deal with people who will give me the nasty "well if you dont do XYZ for me, ill never come back." attitude regularly, and honestly, most of them want things that are so ridiculous, and they treat reps so badly, that I'd prefer they took their business elsewhere.
*I'm not saying that you would be a total douche to the retentions person, but most people are*
The OP is in a 2 year contract, but his premier status allows him to upgrade at the year mark. He still has one year on the original contract though. So he would be leaving mid-contract if things didn't go his way.
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So you hate your job, don't take it out on me. Quit.
Also if you re read my OP you'll see that I said I won't switch/cancel, I'll tell them that I will. There are tactics involved here. I'm going to try, and if I fail, I fail. I'll wait the 30 days. No big deal. If I don't have to wait then great! That's the point of this thread.
illogic6 said:
Very good possibility that I'll be paying an ETF in near future at least.
One thing I should probably add here... I was instructed to proactively offer early upgrades on EVERY LINE on any account that came through retention. Even if the call was misrouted to us. The carriers don't lose money doing this stuff.
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I think the kicker here would bethat leaving sprint not only costs the ETF, but everyone else has higher priced plans. Double whammy, unless you really liked a phone that was only available elsewhere.
You said your upgrade was november...at the rate phones are coming out, the EVO II might be ready by then lol
VoXHTC said:
So you hate your job, don't take it out on me. Quit.
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I love my job. I dislike rude and disrespectful people.
If you're not the kind of person that talks down to the poor operator on the other end of the line and acts like a complete ass, then I can understand you asking them to make an exception for you. I will apologize for jumping the gun and expecting that you would do it douchingly.
Although I still stick by my opinion that if someone threatens to leave the service over this kind of issue, the carrier should be willing to send them on their way to someone who will be more accomidating.
VoXHTC said:
Also if you re read my OP you'll see that I said I won't switch/cancel, I'll tell them that I will. There are tactics involved here. I'm going to try, and if I fail, I fail. I'll wait the 30 days. No big deal. If I don't have to wait then great! That's the point of this thread.
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Thats the thing. They know that people wont leave most of the time, its just a scare tactic. If you knew someone was BSing you, would you give them what they wanted, or call their bluff?
If one of my customers asks me for something in a respectful manner, I will go out of my way to help them get it. If they try to bully me into it, I am not going to go the extra mile. It's all about how you treat people.
I think thats why this thread took the angry turn it did earlier lol
Bp3dots said:
I love my job. I dislike rude and disrespectful people.
If you're not the kind of person that talks down to the poor operator on the other end of the line and acts like a complete ass, then I can understand you asking them to make an exception for you. I will apologize for jumping the gun and expecting that you would do it douchingly.
Although I still stick by my opinion that if someone threatens to leave the service over this kind of issue, the carrier should be willing to send them on their way to someone who will be more accomidating.
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I would kill them with kindness and facts. Ones that they cannot dispute and tactfully ask them questions in they can ONLY say yes to.
Yelling and screaming gets no one anything. If you're smart enough and think it through and corner them then they don't have much choice.
This is a service I pay for. I respect that. Some rules are a bit overboard and need to be broken and/or not implemented in the first place. 30 days early, 18 days earlier, whatever. It sure as won't cause Dan Hesse to eat off the dollar menu @ Burger King.
i am a sprint employee for a corp store and we can do the early upgrade 18 days before BUT ur current phone has to be broken or juss does not work the way its suppose to and with proof....if i was you i would wait just because price may dropped who knows u could get a better price.
Cool it guys, no need to talk to each other that way.
I can see both sides of the coin here, but if I couldn't wait till october to upgrade and bought a phone outright, then listen to my buddy (who I guarantee will do this) tell me how he called sprint and complained for 2 hours until they gave him the full upgrade price I would feel like a tool. And before some all knowing sprint rep tells me this isn't possible, I have managed to accomplish this a couple times and got my way everytime. I feel for sprint employees who deal with crap all day from rude people, and I've personally never taken to a personal level with anyone, but just like everyone else, I would much rather sit on the phone with some random person for an hour and tell them to give me the upgrade price than give sprint 600 dollars of my money just so they can come out with some other phone a month later and give the one I just bought away free with a new contract. Phone companies I assure you are still making quite a bit of profit, nothing personal to any Sprint employee, but if you don't like people being rude to you, you're in the wrong business. And it's dumb to pay extra money for something when it's not necessary. I will not leave sprint but I'll threaten to all day if it saves me money.
I do this all the time... im a premier account myself, and I just sign up for an additional 2yr when my current 2yr is up, so if my contract were up, and is up, 2011 july... when i get the evo I will have to resign early and my new end date will be july 2013, I shouldnt be due an upgrade untill jan 2011, but im always allowed to do this and have never had an issue.
just be nice!, and ask with a please.
I've been on a 3yr 6month contract before due to this, for that lame duck tp
nutswillkillme said:
Phone companies I assure you are still making quite a bit of profit, nothing personal to any Sprint employee, but if you don't like people being rude to you, you're in the wrong business.
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Its sad that not only is it expected that people will be rude to each other fo no reason, but it is also acceptable. Says something about todays society.
As far as paying a bunch of money out of pocket for the phone, that's how I always get mine. Keeps me contract free, and since I only keep them 6-8 months anyway, I just make sure to take good care of them so they're easily sellable and I recoup some of that expense.
Also, the loss for the phone company comes from the fact that they are discounting the original phone (say a hero now) based on a 2 year contract. But at one year the customer upgrades (Evo) and gets another discount before the expected recovery of the original phone's discount is met. (Obviously only applies if the profit has NOT covered the original discount before the early upgrade.) I think it would be cool if they let you trade in your phone that is still under contract in exchange for the chance to upgrade early.
Just got off the phone with Sprint and successfully got a $100 credit posted on my account to help ease the pain of the $300 price tag!
I told her a friend also was interested in this promotion.
She said just call Sprint and ask for "Account Services"
Then ask about the customer loyalty credit. I have been a customer for 6 years which qualified me for $100 credit which posted to my account immediately!
My total due is now (-$100)
She said the amount of credit depends on how long you have been a customer.
Credit ranges from $25-$100.
It does not even require an upgrade.
I cant guarantee anything and I am still not sure how I pulled it off, but I think it is worth a shot to try yourself.
I have 2 lines and both are eligible for an upgrade, although she said the eligibility had nothing to do with the credit.
Now my wallet will definitely feel better when I pick up my GN2 today!!
Even if you already picked up your N2, give it a shot.
Phone number for retentions: 888-273-9460
Discounts are for the account, and not for a phone upgrade so this can be done by any Sprint customer. Make sure to specify that you are checking to see if you have a credit or discount available for your account.
Discounts so far:
$100 one time
$25 one time
$25 for four months
$40 for four months
$45 for four months
Hope you guys can benefit from one phone call like I did.
Please post your results if you successfully got a credit using this method.
I also posted a thread here:
http://slickdeals.net/f/5386962-How...your-Sprint-bill-YMMV?p=54200978#post54200978
:victory::victory::victory::victory:
Sucesss Stories!
Quote:
Originally Posted by Flak View Post
I called and got a "network save" applied to my account. $50 off my bill for the next 4 months.
Quote:
Originally Posted by jt513 View Post
Thanks, done and worked! $100 added..
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Originally Posted by cruecu View Post
Got the $100 credit for adding a year on to my contract that is up in december.
Quote:
Originally Posted by Jocelyn View Post
I'm on sero premium and was credited $400 for 4 lines!
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Originally Posted by Agfadoc View Post
Worked for me,
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Originally Posted by lazydazed View Post
I just got eighty off, thanks man!
Quote:
Originally Posted by cybervyrus8587 View Post
Whohoo!! I got $100 off too!! Thanks op.
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Originally Posted by monkey3ddd View Post
Just a quick note of support, called them back on the 23rd and played hardball and got the 100 credit. People keep trying, it works.
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Originally Posted by finalhit View Post
i went on their online chat system asking about moving my upgrade date 4 days earlier. the lady i was talking to just offered me $100 per line for a 1 year extension out of the blue.
Quote:
Originally Posted by JAREDR View Post
called the number provided in the OP and was able to get $100 credit on my current bill and then $5 off a month for the next 4 months.
Thanks!
Quote:
Originally Posted by rhan75 View Post
I got this $100 credit with 5 min call. Thanks OP.
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Originally Posted by Dr.Smith View Post
It worked for me called this phone number for retentions: 888-273-9460 ( no hold direct to an agent) (know your pin) number last week $100.00 credit on this month bill. Showed up on my online account
in 24 hours. Be nice suggest porting your numbers and interested in buying a new phone and talk about drop calls and data being slow and 4g not working and paying an extra $20 a month for service that sometimes works. Be nice
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Originally Posted by mad1111 View Post
Just called this morning, spoke to Jermaine. Told him I was checking to see if I had any credits or discounts available on my account. He put me on hold for about a minute, came back and said I have a $100 credit on one of my lines. I was thinking it was going to be one of my older lines, NOPE...it was my new line I just added last week so that I could get the Note 2! So in short, I got the phone plus a $100 credit on the brand new line.
Thanks OP...
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Originally Posted by ZenInsight View Post
Thanks!! Worked for me. 100 bucks.
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Originally Posted by dundun86 View Post
Just called Worked for me to I got $50
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Originally Posted by Jbroad572 View Post
Got $35 for 2 months and $25 for 2 more months. Total of $120 over 4 months.
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Originally Posted by Techronico View Post
I just did this and got 2 $100 credits on my acct. Massive thanks. I have 7 lines and they said it was only available on 2 of them. Ill try the others this month...
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Originally Posted by ultra78721 View Post
Worked for me 1st call 5 minutes tops 100 credit
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Originally Posted by He123321 View Post
I too got the $100 credit from retention 2 days ago. I called today, and did the Upgrade Buy Up on my daughter's line for $50, and got my wife's 12/1/12 upgrade bumped too today for free.
Easy money!!
Jed Dignazio said:
Just got off the phone with Sprint and successfully got a $100 credit posted on my account to help ease the pain of the $300 price tag!
I told her a friend also was interested in this promotion.
She said just call Sprint and ask for "Account Services"
Then ask about the customer loyalty credit. I have been a customer for 6 years which qualified me for $100 credit which posted to my account immediately!
My total due is now (-$100)
She said the amount of credit depends on how long you have been a customer.
Credit ranges from $25-$100.
It does not even require an upgrade.
I cant guarantee anything and I am still not sure how I pulled it off, but I think it is worth a shot to try yourself.
I have 2 lines and both are eligible for an upgrade, although she said the eligibility had nothing to do with the credit.
Now my wallet will definitely feel better when I pick up my GN2 today!!
Even if you already picked up your N2, give it a shot.
Hope you guys can benefit from one phone call like I did.
Please post your results if you successfully got a credit using this method.
:victory::victory::victory::victory:
Click to expand...
Click to collapse
Doesn't work for me and I've been with Sprint for 15 years.
I tried with my Moto Bionic and they only wanted like 50-something dollars for it!
Jed Dignazio said:
Just got off the phone with Sprint and successfully got a $100 credit posted on my account to help ease the pain of the $300 price tag!
I told her a friend also was interested in this promotion.
She said just call Sprint and ask for "Account Services"
Then ask about the customer loyalty credit. I have been a customer for 6 years which qualified me for $100 credit which posted to my account immediately!
My total due is now (-$100)
She said the amount of credit depends on how long you have been a customer.
Credit ranges from $25-$100.
It does not even require an upgrade.
I cant guarantee anything and I am still not sure how I pulled it off, but I think it is worth a shot to try yourself.
I have 2 lines and both are eligible for an upgrade, although she said the eligibility had nothing to do with the credit.
Now my wallet will definitely feel better when I pick up my GN2 today!!
Even if you already picked up your N2, give it a shot.
Hope you guys can benefit from one phone call like I did.
Please post your results if you successfully got a credit using this method.
:victory::victory::victory::victory:
Click to expand...
Click to collapse
I called and got a "network save" applied to my account. $50 off my bill for the next 4 months.
*though I do have an EDRP account, which may be the difference there
Thanks, done and worked! $100 added.
It is for accounts that are near their term end, they give the money for you to extend it one year. But that will help cover activation and some as I am getting it from Best Buy.
jt513 said:
Thanks, done and worked! $100 added.
It is for accounts that are near their term end, they give the money for you to extend it one year. But that will help cover activation and some as I am getting it from Best Buy.
Click to expand...
Click to collapse
Great, I guess ymmv because I have two lines with upgrade eligibility, and was not forced to have any contract extension.
I try and Sprint CSR shot me down like a duck
Got the $100 credit for adding a year on to my contract that is up in december. I'm upgrading to the note 2 tomorrow, so that's 2 years from tomorrow, nullifying the year add-on from today. Free 100 bucks since I was upgrading either way. Retention department did it. Remember, be nice. You definitely catch more flies with honey.
WOW Thank You for posting this deal. I tried it over the phone with account services a month ago, but they shot me down. I saw this thread and figured I'd give it another try via chat.
I'm on sero premium and was credited $400 for 4 lines! I simply asked for contract renewal credit via chat and they gave me mine, then I went on to ask for one on my parents account, etc. Her name was Holli A.
They gave me $100 credit for each of my two lines and another $100 for each of my parents two lines via chat. I also asked if it was available for my sisters line and oddly enough, it wasn't. They have their own accounts and their contracts end the same time as mine, so I have no idea why my sister wasn't eligible for it. Maybe it's because she's younger lol.
Thank You for posting this deal! Now I have to figure out if I can handle the Note 2 lacking voice & data at the same time.
Been with Sprint since 1999, have an upgrade available for 1 of my lines, and no dice.
It's totally dependent on who you talk to, I think. Some will honestly try to help you, some just want their paycheck and go home.
Always select the option to cancel service, big tip right there.
jt513 said:
Always select the option to cancel service, big tip right there.
Click to expand...
Click to collapse
Worked for me, I had to go through three people until I got the manager, and was very nice about it, and stated that I can get the same thing with Verizon and wanted to know if there was anything Sprint was willing to do to make my decision easy.
I joined Sprint in 2007. I got $25 off the next two months. Better than nothing I guess. :victory:
You can also email them from the website and ask about a Renewal/Retention credit. I have done this in the past. I am too hesitant to do it anymore though. I have 6 lines on a family plan and the max is supposed to be 5. The last thing I want is someone digging through my account and deciding I cant have 6 lines anymore. That would burn me far more than a renewal credit will help.
Yes, technically they are called renewal credits internally and dependant upon when your contract is due to end or when it ended, the more money you are eligible for.
For those who are getting credits split over time, those are agents who are just doing what they can to help you out, which is always great. Regular care agents can do that, though they aren't supposed to. That can also do the renewal credits themselves if your account shows you eligible. The amount is also determined by your "churn" ranking. The less likely you are to leave Sprint, the more you are eligible for.
Going to Account Services isn't a requirement, but if the regular care rep isn't willing to play ball, then by all means ask for them. At a time when things are starting to turn for the better, now more than ever Sprint will do what they can to hold on to as many customers as possible. As by the example that was mentioned earlier, the best time to do it is when you have an upgrade available, but haven't used it yet. At that point, it's literally free money because the upgrade will cancel out the extension you just agreed to.
Team Venum Like A BOSS!!!
I never understood threads like this. People just asking for a handout.
Yeah, it doesn't work either because i tried it and it was a no go
Swyped by Me & My GN2
shook187 said:
I never understood threads like this. People just asking for a handout.
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Click to collapse
it's more like making deals/haggling than handouts. you're paying x amount of money for y value of service. trying to increase the ratio of x:y in your favor isn't really asking for handouts.
Sent from my Transformer TF101 using Tapatalk 2
shook187 said:
I never understood threads like this. People just asking for a handout.
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Click to collapse
You've never owned a business, have you?
didnt work through chat for me. will call later and see how it goes
Hey folks.
Today my fiance and I had decided to take advantage of the sprint black friday sale on Galaxy S3's. Prior to this she had been on her parents' plan, and not paying anything. We decided we would upgrade my current plan (individual) to a family plan.
We looked at the original price tag of around 150$, which with my company discount comes down to around 115$. We figured there would be some fees, but when we got the expected bill of ~180$ a month (both phones, the 10$ "enhanced data," and the 11$ per phone for TEP, plus taxes, sprint "fees," 32$ in activation fees (after being charged 30$ when I got my evo-4g and being told that the charges would never be put on my account again since they were one-time deals) etc). I asked her on the spot if she was ok with that price and she said yes. However a few minutes ago she came down stairs incredibly upset with really bad buyers remorse. She's planning to return the phone tomorrow, which according to sprint's return policy she is ok to do.
Here's my thing - she ported her number off of her parents' plan already. Her old phone probably can't get added back on to their plan without incurring them a significant amount of cash (they're on an OLD plan). So, she'll have to get a voice plan somewhere else or there again but on her own this time. Almost no carrier that we look at can do it at a reasonable price (talk and text at t-mobile comes in at 49.99/mo), so the amount we'll save cash wise isn't huge if she goes through with this.
While I personally figured it was basically a christmas present she could enjoy, she is really freaking out and wanting to go back to her "dumb" phone. Since everything is under MY account and I've been a customer for 15 years (speaking of which, it really sucks that sprint seems to have magically forgotten about technology upgrade credits and all of my sprint premier bonuses), I'm hoping to get this resolved in a way that keeps her happy, and costs me the least. But since it's a new plan and we both should be covered under the return policy, I also am willing to put some muscle behind taking my business elsewhere since we *should* be able to walk away with just the restocking fees.
Before when I contacted sprint about downgrading a family plan (I had had a family plan before with an ex) they transferred me to retentions and offered a steeply discounted monthly plan to help keep me from having a line removed. Do you think there's any chance that would happen again?
I'm just trying to get some insight here. How flexible can retentions be these days?
Just tell her to enjoy the phone....do a remake of the Samsung commercial where the wife sends the guy a NSFW video when leaves for his trip and love it out lol
Sent from my SPH-L710 using xda app-developers app
These days it is difficult to get a retention modified better price for your plan especially if you have a company discount already. Now you can always give them a call and say "I'm outta here or else" and you might get something...it oftentimes depends on the rep you get..If don't succeed the first time try again. Maybe you could possibly cut back somewhere else..remove insurance possibly and take chance..or other bills? Hope it works out for you.
Sent from my SPH-L710 using Tapatalk 2
Retention can not modify a plan that no longer exists. If you're within 14 days return the device and go back. No sense in getting stuck with something you don't want.
Sent from my SPH-L710 using XDA Premium HD app
Veteran T-Mobile customers still on a classic plan may be interested. In connection with adding members to my current classic family plan, I was told that because we've been T-Mobile customers for more than eight years the $150 per line migration fee would be waived for the current family plan members.
I'll want to see it confirmed at My T-Mobile, but as explained in the T-Mobile store this results in a lower monthly value plan rate and outright ownership of our Galaxy SIII 32GB phones. The store salesman had to call corporate to make it work. He did so because I balked at paying migration fees just to add additional members to an existing family plan.
Obviously, I don't know whether a shorter customer relationship or other considerations also may work. But it's worth a try.
Tmobile has always been good to their long time customers. As long as its within reason they will usually do whatever they can to keep your business, especially if they think you might leave!
That's been my experience anyway.
Sent from my SGH-T999 using xda premium
Yes. They gave my wife and me a great deal on our SIIIs at the end of last September.
DocHoliday77 said:
Tmobile has always been good to their long time customers. As long as its within reason they will usually do whatever they can to keep your business, especially if they think you might leave!
That's been my experience anyway.
Sent from my SGH-T999 using xda premium
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Click to collapse
RebDovid said:
Veteran T-Mobile customers still on a classic plan may be interested. In connection with adding members to my current classic family plan, I was told that because we've been T-Mobile customers for more than eight years the $150 per line migration fee would be waived for the current family plan members.
I'll want to see it confirmed at My T-Mobile, but as explained in the T-Mobile store this results in a lower monthly value plan rate and outright ownership of our Galaxy SIII 32GB phones. The store salesman had to call corporate to make it work. He did so because I balked at paying migration fees just to add additional members to an existing family plan.
Obviously, I don't know whether a shorter customer relationship or other considerations also may work. But it's worth a try.
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Keep watch on your bill... They offered me the same thing when I went in to a store and upgraded to the s3, then two months later they tried to charge a migration fee of $150 for my line only and not my wife's strangely enough. I had to call and explain how that never agreed to pay a migration fee to a couple of different people before I got a supervisor to correct the issue, so all in all it worked out fine, just make sure they do what they say they are going to do. T-Mobile customer since 03, and a very happy one at that!
I've been with them since 06..bill is starting to get too expensive.. Might have to try something with them
Sent from my SAMSUNG-SGH-I747 using xda premium
RebDovid said:
Yes. They gave my wife and me a great deal on our SIIIs at the end of last September.
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I got almost the same exact thing. Except mine was only for one phone, and I got the 16GB instead of 32GB. But I also got an extra $100 credit on my account. In addition to the $10 a month, $50 Rebate, and I also got one or two other things, but I cant remember right now!
I have four lines on my account, each with contracts. I've been with Tmobile for 7 yrs. What are my chances of getting all migration fees waived?
Sent from my Galaxy Note 10.1!
DylanTheVillian said:
Keep watch on your bill... They offered me the same thing when I went in to a store and upgraded to the s3, then two months later they tried to charge a migration fee of $150 for my line only and not my wife's strangely enough. I had to call and explain how that never agreed to pay a migration fee to a couple of different people before I got a supervisor to correct the issue, so all in all it worked out fine, just make sure they do what they say they are going to do. T-Mobile customer since 03, and a very happy one at that!
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Thanks for the heads-up. FWIW, I did speak with a phone representative this morning who said that their system shows the fee having been waived on both lines.
LoopDoGG79 said:
I have four lines on my account, each with contracts. I've been with Tmobile for 7 yrs. What are my chances of getting all migration fees waived?
Sent from my Galaxy Note 10.1!
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I was told the migration fees were waived because we've been customers for more than eight years. But if you don't ask you'll never know. Good luck. Please let us know your result.
ujaroun pimas
I wish I could say the same about t-mobile. I've been with them for 8 years. Recently I moved to an area in Mississippi, and where I live, in and around my house, I do NOT get phone reception. If I want to make a call, or send a text, I have to walk/drive half a mile down the road to get reception.
The "engineers" at t-mobile "looked into it," and they "concluded" that there were no problems.
My roommates have att, and the get great reception anywhere inside the house.
All t-mobile did for me was lower my bill from 130/month to $100. So I'm still paying $100/month for service that I can't even use. I wish I knew a way out.
crespi_ said:
I wish I could say the same about t-mobile. I've been with them for 8 years. Recently I moved to an area in Mississippi, and where I live, in and around my house, I do NOT get phone reception. If I want to make a call, or send a text, I have to walk/drive half a mile down the road to get reception.
The "engineers" at t-mobile "looked into it," and they "concluded" that there were no problems.
My roommates have att, and the get great reception anywhere inside the house.
All t-mobile did for me was lower my bill from 130/month to $100. So I'm still paying $100/month for service that I can't even use. I wish I knew a way out.
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Why u no use wifi calling? This is precisely why they have it.
gingshi case
LoopDoGG79 said:
Why u no use wifi calling? This is precisely why they have it.
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No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
crespi_ said:
No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
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Go back to TW
Get a wireless router.
?
Profit!
I just saw the $25 x 24 months option with $0 down for the Galaxy S4 and tried to upgrade online. It said there was a $100 migration fee so I called customer care, got sent to loyalty then to customer care again and the lady refused to remove the fee. She literally argued with me that it's essential that they charge the fee because it compensates for early upgrades since you get a discounted price. I even told her I'd likely be changing providers then, and she still said it't not possible to waive it.
Errr, so frustrated.
uoY_redruM said:
I just saw the $25 x 24 months option with $0 down for the Galaxy S4 and tried to upgrade online. It said there was a $100 migration fee so I called customer care, got sent to loyalty then to customer care again and the lady refused to remove the fee. She literally argued with me that it's essential that they charge the fee because it compensates for early upgrades since you get a discounted price. I even told her I'd likely be changing providers then, and she still said it't not possible to waive it.
Errr, so frustrated.
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Hey guys,
I have been with T-mobile for 10 years. I have 4 lines with truly Unlimited everything, getting ready to add a 5th line, my bill is 180.00, now after BS TAXES I pay 222.00.. No Carrier can beat that! Every time I have a big issue with T-mobile the only way to resolve the issue is quite simple but takes a little more time. WRIGHT THEM A LETTER! Don't email them, don't call them, just wright them a letter about your problem and mail it to their corporate offices.You will get a call from them in about 2 weeks with a possible resolution to your problem. I like T-mobile allot and I have only needed to wright 2 letters to them and both time they went above my exceptions. Most problems can be fixed by calling them but when you get no were with them wright a letter.
---------- Post added at 06:58 PM ---------- Previous post was at 06:56 PM ----------
crespi_ said:
No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
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A booster just might fix your problem. they run about 200+ bucks but you may get T-mobile to comp it.
RebDovid said:
I was told the migration fees were waived because we've been customers for more than eight years. But if you don't ask you'll never know. Good luck. Please let us know your result.
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Well, unfortunately, you do have to be a customer for 8 years or more, and I've only been a customer for 6 yrs 7 months. Migration fees will not be waived.
I wish I could tell them I want more then Edge where I live...
Waived my fees!
Just want to confirm that I called T-Mobile today to see if I could switch over to the simple choice plan with 5 lines. I was previously on the older family plan. 5 lines with 2gb data and unlimited text and I was paying $210 per month. The first person I talked to would not make a change for me. I told them I have been with T Moibile for 15 years. I was transferred to Customer retention. They proceeded to tell me that they could only reduce the migration fees to $300. I said no thinks and hung up. I called back 5 minutes later and the rep waived all of the migration fees for me no questions asked. Just wanted to let you know this works and say thanks to the OP for pointing it out! Moral of the story... If at first you don't succeed, call back and keep trying!
Mr.H0811 said:
Just want to confirm that I called T-Mobile today to see if I could switch over to the simple choice plan with 5 lines. I was previously on the older family plan. 5 lines with 2gb data and unlimited text and I was paying $210 per month. The first person I talked to would not make a change for me. I told them I have been with T Moibile for 15 years. I was transferred to Customer retention. They proceeded to tell me that they could only reduce the migration fees to $300. I said no thinks and hung up. I called back 5 minutes later and the rep waived all of the migration fees for me no questions asked. Just wanted to let you know this works and say thanks to the OP for pointing it out! Moral of the story... If at first you don't succeed, call back and keep trying!
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Persistence and politeness often succeed. Just the other day, I noticed that, although the change-over to the new plan occurred with only two days left in my service month, my T-Mobile bill showed a full $10 for the 2.5GB data option. A pleasant conversation with a T-Mobile representative whom I had asked to explain and confirm all the items of this transitional bill resulted in the $10 charge being waived.
It doesn't always work. And sometimes it can be quite frustrating. But I don't generally find that haranguing a service rep gets me anywhere.
RebDovid said:
Persistence and politeness often succeed. Just the other day, I noticed that, although the change-over to the new plan occurred with only two days left in my service month, my T-Mobile bill showed a full $10 for the 2.5GB data option. I pleasant conversation with a T-Mobile representative whom I had asked to explain and confirm all the items of this transitional bill resulted in the $10 charge being waived.
It doesn't always work. And sometimes it can be quite frustrating. But I don't generally find that haranguing a service rep gets me anywhere.
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I have had nothing but good luck with T-Mobile reps working with me. I agree that harassing them and threatening to leave etc will get you nowhere.
I bet a lot of people are going to change carriers since it is so competitive right now. Anyone know if att has any retention deals going on?
Call.
Now that guy is a big help on xda! Glad he took the time to post
Been with att for many years never had any luck with att retention. Feels like they have no intention of keeping current customers.
stu5797 said:
Now that guy is a big help on xda! Glad he took the time to post
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It's common sense dude. You want something, you call. There are no such things as "deals". It depends on how long you've been with the company, how much money you spend a month on your bill, etc.
It's really not that difficult to comprehend. Now if you dial them and express your concerns with AT&T then and only then will they talk options with you.
/cliff Call.
Android300ZX said:
It's common sense dude. You want something, you call. There are no such things as "deals". It depends on how long you've been with the company, how much money you spend a month on your bill, etc.
It's really not that difficult to comprehend. Now if you dial them and express your concerns with AT&T then and only then will they talk options with you.
/cliff Call.
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You obviously have no idea what you are talking about! They had a deal that gave 20gbs for the price of 10. Please kindly leave this thread as your knowledge is very lacking in this subject.
I called and already have the 20GB for 10GB pricing. I am trying to get the Note 4 for less than $826 out of contract but no deal. There's no other retention deal going on really.
Forgot to add that I work for AT&T. I will repeat a third time, call.
Android300ZX said:
Forgot to add that I work for AT&T. I will repeat a third time, call.
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That doesn't surprise me. Lol an at&t employee who knows absolutely nothing.
And thanks Bleu! I called last week to try and get that 20gb for the $100 price but they said they are not offering that deal anymore. you are lucky
Here is AT&T's retention offer they didn't give me: grandfathered unlimited data plan. More than enough to keep me on their teat.
I've been with at&t for 8 years with 4-5 lines and I've gotten 9 early upgrades by up to 6 months, a free lg g2 (200), 2 free HTC Titans (200 per), never paid a single activation fee (bs charge anyways), and I've probably gotten in the neighborhood of $800 in credits just because I've called to inquire about things from time to time. As Android300zx (I hope twin turbo so sweet) just call and ask, in my experience they throw stuff at me just be really nice, respectful, and joke with them.
Clienterror said:
I've been with at&t for 8 years with 4-5 lines and I've gotten 9 early upgrades by up to 6 months, a free lg g2 (200), 2 free HTC Titans (200 per), never paid a single activation fee (bs charge anyways), and I've probably gotten in the neighborhood of $800 in credits just because I've called to inquire about things from time to time. As Android300zx (I hope twin turbo so sweet) just call and ask, in my experience they throw stuff at me just be really nice, respectful, and joke with them.
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Thanks for reiterating what I said like 3 times already. It's apparent the OP is the type that likes to be spoonfed.
No, not a TT. LS coming soon as VG platform is a money pit and a PITA to work on. More bang for your buck on LS and more aftermarket support.
Wow! Now I can really tell you work for att! No special deals huh? Lol
You obviously have trouble with reading comprehension. I already have a 5 year old that I devote my time to. Re-read what he wrote and have several seats.
Ouch lol burn!
The only deals att offers are porting deals, as for getting the note 4 for free, good luck, it's a 900$ phone att doesn't make, they won't give it away, try calling Samsung for a discount
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
I wouldn't consider a data promo a retention deal. Like mentioned above calling customer retention and explaining your concerns will yield much different results compared to a promo that is available to anyone... Example. I got married last year and to save money we seriously considered switching due to the competitive no contract plans going on else where and the fact I couldn't stand being throttled each month. I called and explained my situation and got roughly $80 in discounts applied to my account for 6-12 months. Discounts duration varied. So in all seriousness calling IS your best bet for some savings..
I think calling is the best way as well, but since this is the Note 4 forum, I have not been able to get any discount on the phone at all from AT&T. I called and chatted multiple times; both the sales and retention departments.