Hey everyone. I am having some issues with my headphone jack on my Sprint Gnex. Any time the device is turned upside-down, or any pressure is put on the headphone jack at all, the right side completely goes out. I was wondering a few things:
1) Does anyone else have this issue?
2) Would this be covered under Total Equipment Protection?
3) Would they want me to pay a deductible because of this? (my device is in almost perfect shape, but I am still worried about them trying to pull some BS)
Thanks for reading.
EDIT: I have tried other headphones and other cables (most of my headphones have replaceable cables), and they all do it, so it must be the device.
Have you checked for lint?
Sounds unlikely...but it happened to me recently.
I could tell, however. I was plugging my aux in and it felt soft in the end push rather than "clicking" a bit.
Bit 'ol lint ball.
But yes, they'll cover it.
Related
I was listening to music in my car today with my Sprint TP2 hooked up via the 3.5mm audio jack. When I disconnected the phone from the jack, the phone remained in 'headphone mode'. I knew it was in headphone mode still because it displays the little headphone icon on top and I could not hear any audio unless I reconnected the 3.5mm jack. So basically, I can't call anybody from my phone right now unless I hook it up to some speakers via the 3.5mm jack. That or use my BT headset.
Things I have tried to fix the phone;
- Unplugged and replugged in the 3.5mm stereo jack numerous times.*
- Soft reset
- Removed battery for 30 seconds and restarted
- Connected BlueTooth stereo headset and disconnected
* Extra weirdness; Gives me a voice commander error when I reconnect the jack. Voice Commander is not even enabled.
Nothing worked. So I just did a backup of my phone and I'm going to attempt a hard reset. We'll see if that fixes it.
Update: Right after I posted this thread, I tried plugging in several different devices with 3.5mm jacks and the headphone icon disappeared. However, I still did not have any audio. So I did a soft reset and surprise surprise... audio is back!!!
Anybody else encounter this bug? I'm not sure if it's a software or hardware bug, but it's definitely a bug.
guys, do you mean you have already have the 3.5mm specification tp2 ?
i didn't see it yet..
sounds like a hardware issue? especially if the soft reset did not resolve the issue...
czbenson said:
guys, do you mean you have already have the 3.5mm specification tp2 ?
i didn't see it yet..
Click to expand...
Click to collapse
Sprint and Verizon versions of TP2 have a integrated 3.5mm jack.
I just had the same problem being stuck in headset mode
I tried a soft reset with no luck so I was pretty sure it was something physically wrong. Instead of plugging my headset all the way back in and taking it out, I used the tip of the plug (like a Q-tip, 1/4 of the way in) to see if there were any sensors or metal still depressed and after a few light sweeps, the headset mode icon disappeared. Keeping my fingers crossed, I didn't use the 3.5mm jack for the rest of the night and I was able to use my headset and removed it without a problem this morning.
Ultimately this is most likely a physical issue, but I'd rather not send my phone in for a replacement (even though this would probably qualify as a manufacturer defect). Hope this helps if anyone experiences this in the future.
sniczz said:
I tried a soft reset with no luck so I was pretty sure it was something physically wrong. Instead of plugging my headset all the way back in and taking it out, I used the tip of the plug (like a Q-tip, 1/4 of the way in) to see if there were any sensors or metal still depressed and after a few light sweeps, the headset mode icon disappeared. Keeping my fingers crossed, I didn't use the 3.5mm jack for the rest of the night and I was able to use my headset and removed it without a problem this morning.
Ultimately this is most likely a physical issue, but I'd rather not send my phone in for a replacement (even though this would probably qualify as a manufacturer defect). Hope this helps if anyone experiences this in the future.
Click to expand...
Click to collapse
It is a hardware issue and is common to most 3.5mm jacks. I had also experienced this last year with my Treo Pro and since I really wanted to know the problem, I opened up my phone and voided all warranties. Inside the 3.5mm jack there's a lever type copper that bends to make contact with another copper metal, some kind of switch that's supposed to connect and disconnect the contact between these 2 metal pieces whenever a head 3.5mm plug is inserted.
What happened is when you disconnected the plug, the metal that's supposed to bend back to it's original position never did. That's why it's permanently stucked in headset mode because the phone thinks the plug is still inside. This probably happens due to age and possibly has something to do with moisture and rust, not to mention that copper is highly malleable.
Sad to say that until now this technology hasn't changed and is still being widely used. Hopefully someone will give this issue a real solution.
I had this problem recently and took a dry q tip and rubbed it back and forth across the little pin on the bottom of the headphone jack until it cleared up the problem.
Does anyone know if a USB to 3.5mm headphone jack adapter works on the CDMA tp2? I'd really like to use regular headphones but don't want to jeopardize getting my phone stuck in headphone mode.
Drache said:
I had this problem recently and took a dry q tip and rubbed it back and forth across the little pin on the bottom of the headphone jack until it cleared up the problem.
Does anyone know if a USB to 3.5mm headphone jack adapter works on the CDMA tp2? I'd really like to use regular headphones but don't want to jeopardize getting my phone stuck in headphone mode.
Click to expand...
Click to collapse
Yes, the USB headphone adapter works on the CDMA versions. If you plug in a second headphone set to the other open port, which ever one was connected lastly will be the one to have sound.
Fixed the problem!
I had to disassemble the phone, voiding the already expired warranty and solder the contacts together on the audio jack. I can't use a 3.5 mm jack anymore, but I can at least use the phone now without always using a bluetooth. I'll get a usb adapter for when I want to listen to music.
Here is a picture of the contacts I soldered. I used a 20 w soldering iron, I wouldn't use anything larger.
Drache said:
I had to disassemble the phone, voiding the already expired warranty and solder the contacts together on the audio jack. I can't use a 3.5 mm jack anymore, but I can at least use the phone now without always using a bluetooth. I'll get a usb adapter for when I want to listen to music.
Here is a picture of the contacts I soldered. I used a 20 w soldering iron, I wouldn't use anything larger.
Click to expand...
Click to collapse
i would hate to do this on my vibrant lol, media sound recently gave out on me after unplugging the headphone. this sucks. id look around for replacement parts..til then.. gotta get busy with the q tips til i get it to work.
Hi guys
For me, this is a minor annoyance at best, but I just want to know if this is normal.
Occasionally when I plug in a pair of headphones in my GNex, it generates noises in the headphones and I need to wiggle the plug to make it go away.
However, there is another problem, although I suspect this is a software issue on this one. The problem is that if the phone is playing music at this point, wiggling around the headphone will cause the music to pause. I think this is because the system thought I unplugged the headphones.
I wasn't going to ask this because I thought this is due to my old and cheap earphones giving out, but this happened again with another pair of new earphones, it often happens when I first plug in the headphone for a long time.
Anyone had similar experience and/or any solution or thoughts?
Thanks in advance for any inputs
For a second there I thought this was the general forum
It sounds like your headphone jack is wearing out or has always been loose. Send it back to samsung and get it fixed
Sent from my Galaxy Nexus
It must be a defective jack cause mine is solid as can be. No noise or loose connection at all, and I use it constantly.
Thanks for the replies, although I seriously hope that it's not due to a defective jack.....
I found similar audio issues with other phones, and they pointed out that it might due to a dusty jack.
I cleaned my jack a little bit and everything seems to be okay now It is a bit dusty though.....
Hopefully this will be the end of the problem. However I will contact Samsung for sure if this problem arises again.
I had a blue GS3 before and the headphones fit snug and now I have a new white one and if I turn the headphone jack slightly it cuts out completely on one ear and is very loose crackly also.....should I take it in the store for a replacement or what?
I'm having the same problem. Pissing me off. I'm noticing that it's with mostly with aux cables with 2 levels instead of 3 (don't notice with the OEM Samsung cables)
*although I have the white one*
tried different roms too, same problem.. didn't have this issue with me gs2
Im gonna take mine to the tmobile store and see what they say. Ill respawn later
Sent from my SGH-T999 using xda app-developers app
had that problem with a 3.5mm audio jack that was attached to the car. keep the audio jack plugged into your phone, reboot with it still plugged in, and it should start to work. that is, unless the wire is bad, or the base is too big- causing it to not go in fully.
is your headphone jack a right angle? i had the same issue with my one x that i returned but getting a headphone jack to jack adapter so instead of having a right angle and going to a straight one fixed it. waiting on a new adapter so i can try the same fix on my s3 that has the same issue with my right angle headphone jack...
having the same issue with multiple aux cables. rebooting while plugged didn't help
Sent from my SGH-T999 using xda app-developers app
Solution
Yep, That's the same here. Turns out that the jack is 'kinda cheapo' plastic that is, and if like me you use larger headphones (non-earbuds) that the side to side pull of the larger plug will eventually force a contact pin to no longer make that contact. You can pull and twist the cord and sound comes in and out on one side. in my case the right side.
Solution: I bought a replacement Speaker/Headphone assembly. Took me less then 5 minutes to disassemble the device and pop in the new OEM part. Problem solved. I got the part here ---> http://www.2buya.com/spare-parts/components/genuine-samsung-galaxy-s3-i9300-speaker-intenna-ear-jack-gh59-12159a.html
I chose this rather then wait for Mobilicity to take weeks to get it fixed for me.
Note: Ignore the i9300 part label. The stock part I removed from my t-999v also said i9300 on it. There the same.
Did you test the headphones on anything else? Try another set of headphones?
Of course
psykhotic said:
Did you test the headphones on anything else? Try another set of headphones?
Click to expand...
Click to collapse
Naturally. I tested on two identical Sony studio monitors, and a few earbuds. The problem was 100% hardware.
Have you guys tried cleaning out the headphone jack? Last time I had issues I had a little bit of lint stuck at the bottom and couldn't insert the headphone jack all the way in. Give it a shot and shine a light in, hopefully the issue you guys are having will just be a little lint!
Hope So
arctic84 said:
Have you guys tried cleaning out the headphone jack? Last time I had issues I had a little bit of lint stuck at the bottom and couldn't insert the headphone jack all the way in. Give it a shot and shine a light in, hopefully the issue you guys are having will just be a little lint!
Click to expand...
Click to collapse
That's a possibility, albeit a slim one. I used a jewelers loop in my case. Inside are multiple contact pins. Not all are used for sound. One of my pins was 'pushed' inward. That's why jiggling the plug causes a temporary solution. After I removed the original part I dissected it. The pins are set into the molded plastic as a single piece. The pins themselves are a single ribbon bent to flex a bit.
I figure in my case to much flexing of a the heavier plug with the weight of the coiled cord (Sony MDR-7505 Headphones) caused it to mash inward as I walked around. I'll never know for sure.
I hope it is just lint in the OP's case. If not at least parts are available. Non OEM parts are even less then what I paid. That or just wait for the repair done by Samsung.
_Kippo_ said:
That's a possibility, albeit a slim one. I used a jewelers loop in my case. Inside are multiple contact pins. Not all are used for sound. One of my pins was 'pushed' inward. That's why jiggling the plug causes a temporary solution. After I removed the original part I dissected it. The pins are set into the molded plastic as a single piece. The pins themselves are a single ribbon bent to flex a bit.
I figure in my case to much flexing of a the heavier plug with the weight of the coiled cord (Sony MDR-7505 Headphones) caused it to mash inward as I walked around. I'll never know for sure.
I hope it is just lint in the OP's case. If not at least parts are available. Non OEM parts are even less then what I paid. That or just wait for the repair done by Samsung.
Click to expand...
Click to collapse
Hmm, I think i'm starting to have the same issue as you. When I had my LG i had the issue with the plug and lint.. it seems this time with the S3 it's just not as well made. Where would you be purchasing the part from? I would consider fixing it on my own..
arctic84 said:
Have you guys tried cleaning out the headphone jack? Last time I had issues I had a little bit of lint stuck at the bottom and couldn't insert the headphone jack all the way in. Give it a shot and shine a light in, hopefully the issue you guys are having will just be a little lint!
Click to expand...
Click to collapse
Unfortunately, I have the same problem, I will try to follow your method of
Thank you!
Using the Galaxy Nexus and I had just purchased the Klipsch s4a earbuds (amazing purchase for anybody who's an audio lover without incredibly deep pockets) and the audio kept cutting unless I had the jack placed in a specific manner --which is impossible to keep in a jacket, so I came across this thread and wondered how the hell lint can get into such a small hole. I checked by digging a toothpick till the end and scraping out a massive chunk.
Earbuds work amazingly now.
Thank you XDA,
-Aero
Aerolith514 said:
Thank you!
Using the Galaxy Nexus and I had just purchased the Klipsch s4a earbuds (amazing purchase for anybody who's an audio lover without incredibly deep pockets) and the audio kept cutting unless I had the jack placed in a specific manner --which is impossible to keep in a jacket, so I came across this thread and wondered how the hell lint can get into such a small hole. I checked by digging a toothpick till the end and scraping out a massive chunk.
Earbuds work amazingly now.
Thank you XDA,
-Aero
Click to expand...
Click to collapse
I'm having the same problem, but for me it's worse when the headphones go too far down. In other words I intentionally put some tiny bits of paper into the hole and now it doesn't cut out as easily. But still if I move the plug too far to one side it'll cut off, which is really annoying when it's in my pocket and I occasionally bump the chord plug with my hand. I generally use iphone earbuds. I've read that the samsung jacks are a slightly different size than standard. This might contribute to the problem.
baillou2 said:
I'm having the same problem, but for me it's worse when the headphones go too far down. In other words I intentionally put some tiny bits of paper into the hole and now it doesn't cut out as easily. But still if I move the plug too far to one side it'll cut off, which is really annoying when it's in my pocket and I occasionally bump the chord plug with my hand. I generally use iphone earbuds. I've read that the samsung jacks are a slightly different size than standard. This might contribute to the problem.
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Click to collapse
Where did you read that Samsung jacks are a different size? I have used several different 3rd party headphones and have not had a single issue. They all fit and work perfectly.
If anything is made with a different size, I'd be much quicker to suspect Apple before Samsung. They love building proprietary hw so people will be forced to do things their way!
Have you tried a different brand of headphones? It is possible the jack itself is messed up somehow too though.
Sent from my SGH-T999L using xda premium
DocHoliday77 said:
Where did you read that Samsung jacks are a different size? I have used several different 3rd party headphones and have not had a single issue. They all fit and work perfectly.
If anything is made with a different size, I'd be much quicker to suspect Apple before Samsung. They love building proprietary hw so people will be forced to do things their way!
Have you tried a different brand of headphones? It is possible the jack itself is messed up somehow too though.
Sent from my SGH-T999L using xda premium
Click to expand...
Click to collapse
Honestly I've only tried my old and new iphone earbuds. Both have the same problem, but what I discovered by shaving the plastic away from the tip of the jack is that the further in it goes the more it cuts off, hence shoving paper into the hole to keep it from going in too far.
Another thing I did notice is that this problem started when the headphones became much looser. When I first bought the SGS3 I had to really push hard to get the headphones into the phone. I could literally drop the phone from my pocket and it wouldn't detach and would just dangle from my ears. Now it comes out really easily. Clearly something isn't gripping well enough. That seems to be the real issue I guess, but I have no idea how to get in there and fix it. I don't want to risk breaking my phone trying to take it apart.
sounds like the inside of the jack is messed up. When you were having to push hard to put them in, it most likely bent or wore out the part it snaps into over time.
Only real solution to that, that I can think of, would be to replace the jack I'm afraid.
Sent from my SGH-T999L using xda premium
So I am having a weird issue with my headphone jack. I have replaced it to no avail.
One day it just started getting all static-y and then cut out in a period of 10 seconds or so. If I wiggle the headphone jack it will come back on. However, without even touching the device, it cuts back out sometimes.
I have tried flashing different ROMS so I know its not software related.
I had not played with any audio software that boosts gain that could have damaged it that way.
As I previously stated, I ordered a replacement jack and replaced it, making sure the ZIF connector is snug and making contact.
It does it with anything plugged into my headphone jack, any pair of headphones, any stereo with a 3.5mm to RCA cable, anything.
Has anyone experienced this? I have a feeling whatever circuitry that drives the headphone jack itself is damaged.
Audio is always fine over the speaker or bluetooth.
Thanks in advance.
brycestejskal said:
So I am having a weird issue with my headphone jack. I have replaced it to no avail.
One day it just started getting all static-y and then cut out in a period of 10 seconds or so. If I wiggle the headphone jack it will come back on. However, without even touching the device, it cuts back out sometimes.
I have tried flashing different ROMS so I know its not software related.
I had not played with any audio software that boosts gain that could have damaged it that way.
As I previously stated, I ordered a replacement jack and replaced it, making sure the ZIF connector is snug and making contact.
It does it with anything plugged into my headphone jack, any pair of headphones, any stereo with a 3.5mm to RCA cable, anything.
Has anyone experienced this? I have a feeling whatever circuitry that drives the headphone jack itself is damaged.
Audio is always fine over the speaker or bluetooth.
Thanks in advance.
Click to expand...
Click to collapse
It's a common issue with these phones. I went through the same thing you did, ended up replacing the jack multiple times to no avail. Eventually just cashed in on my phone insurance and had them send me a new one. As far as I could find, no one was able to resolve the issue once it began happening, but it would gradually get worse.
Sorry to be the bearer of bad news, but I'd hate for you to chase your tail around as I did. Temporary fix is putting pressure from the front of the phone to the back in a pinch fashion about where the headphone jack is. Goodluck!
Try using a hair dryer on it for a few minutes (medium to no heat with a fast sweeping motion... not concentrating the air on it 100% of the time). There may be some moisture in the connection that might be messing with it (happened a few times with my portable devices and it helped all the time).
brycestejskal said:
So I am having a weird issue with my headphone jack. I have replaced it to no avail.
One day it just started getting all static-y and then cut out in a period of 10 seconds or so. If I wiggle the headphone jack it will come back on. However, without even touching the device, it cuts back out sometimes.
I have tried flashing different ROMS so I know its not software related.
I had not played with any audio software that boosts gain that could have damaged it that way.
As I previously stated, I ordered a replacement jack and replaced it, making sure the ZIF connector is snug and making contact.
It does it with anything plugged into my headphone jack, any pair of headphones, any stereo with a 3.5mm to RCA cable, anything.
Has anyone experienced this? I have a feeling whatever circuitry that drives the headphone jack itself is damaged.
Audio is always fine over the speaker or bluetooth.
Thanks in advance.
Click to expand...
Click to collapse
I have fixed tons of these on our phones. Common issue. That part is like 5 bucks the you need to replace. Taking the phone apart to do so, its pretty simple. on a scale of 1-10 10 being hardest i give it a 3. I can assure you wont void warranty because there's nothing to void, lol. If you need help advice or want me to do it for ya, send me a message.
nidnarb said:
I have fixed tons of these on our phones. Common issue. That part is like 5 bucks the you need to replace. Taking the phone apart to do so, its pretty simple. on a scale of 1-10 10 being hardest i give it a 3. I can assure you wont void warranty because there's nothing to void, lol. If you need help advice or want me to do it for ya, send me a message.
Click to expand...
Click to collapse
What is the part you are referring too? I have already replaced The headphone jack and it did not fix it.
If you replaced the internal jack. Then 1 you ordered a defective one or 2 your main board is fried. If you bought the part from China its probably bad. Edit: did you actually replace the headphones yet?
Sent from my SGH-I317 using Tapatalk
nidnarb said:
If you replaced the internal jack. Then 1 you ordered a defective one or 2 your main board is fried. If you bought the part from China its probably bad. Edit: did you actually replace the headphones yet?
Sent from my SGH-I317 using Tapatalk
Click to expand...
Click to collapse
I ordered it from a US seller. And yes the headphones were the first thing I replaced. The headphone circuitry must be fried. Oh well. Thanks for the help guys.
Did you clean the area with 99% alcohol?
Sent from my SGH-I317 using Tapatalk
I had the phone in my pocket with the headphone jack stick out while doing a job, must have bent over too far and caused the jack to come loose or something inside. At first sound would start going off intermittently, but now I'm only getting sound from 1 earbud - I have a few spare Nexus 5 jacks - are they the same as the N5X ones? I've already bought a replacement N5X jack from ebay anyway because I don't want to have to open the phone up more than once. Anyone else had issues with the jack?
I just hope a simple replacement of the port will fix it.
I replaced the ones on my Nexus 5 a couple times (aswell as swapping the whole PCBs over to a new screen etc, so i'm not afraid of opening it up, the internals look pretty much identical looking at this guide here: https://www.ifixit.com/Guide/Nexus+5+Headphone+Jack+Replacement/73195
Thanks in advance.