Develop Bugs

[Q] returning evo

Hey all, I was wondering if you think Sprint would give me a hard time for wanting a replacement evo due to mine having screen separation issues? My phone was not dropped or anything of that nature. No physical damage at all.
Sent from my PC36100 using XDA App

I doubt that they would give you much trouble about wanting a replacement under the manufacturer's warranty. You can look forward to receiving a refurb from the sprint warehouse at this point however.

remedy22 said:
I doubt that they would give you much trouble about wanting a replacement under the manufacturer's warranty. You can look forward to receiving a refurb from the sprint warehouse at this point however.
Click to expand...
Click to collapse
they sent me a refurb initially only a week after release and the g-sensor didnt work. subsequently after a ***** session with assurion i got a complete brand new unopened package. ;-)

I wouldn't mind a refurbished phone as long as there's no separation. Also, would it be an 003 hardware phone? Mine is currently 002 seeing as how I got the phone on release date. And they wouldn't happen to send an already 2.2 phone cuz I want root..>_>
Sent from my PC36100 using XDA App

The refurb I got from my sprint store this morning is a hardware version 003 running eclair (2.1). Keep in mind that it will most likely take a few days for them to get a replacement in from the warehouse for you.

t3project said:
they sent me a refurb initially only a week after release and the g-sensor didnt work. subsequently after a ***** session with assurion i got a complete brand new unopened package. ;-)
Click to expand...
Click to collapse
I thought assurion only handled insurance claims?
I didn't bother to make a scene about getting a refurb since it was essentially my fault that the phone was bricked to begin with. I was happy to get a working phone without any out of pocket expense. I would have been happier if it was a brand new one obviously. My only complaint about the refurb is that the kickstand has a few scratches on it.

remedy22 said:
The refurb I got from my sprint store this morning is a hardware version 003 running eclair (2.1). Keep in mind that it will most likely take a few days for them to get a replacement in from the warehouse for you.
Click to expand...
Click to collapse
2.1 eclair, well sounds like you can at least get rooted then, lol, get to it, seriously right now.

tomh1979 said:
2.1 eclair, well sounds like you can at least get rooted then, lol, get to it, seriously right now.
Click to expand...
Click to collapse
I'm holding off for now hoping that someone will buy it off me so I can get an epic. I got to play with one this morning and I think I'm in love.

Should I go to the sprint store orhave them mail me a new one? I just want to be able to get root back.
Sent from my PC36100 using XDA App

I went to a Sprint repair center in the Dallas/FT Worth area this afternoon. I've got two bright spots on the screen itself and some separation at the base of the phone.
They didn't have any phones in stock to replace it, so they gave me the option to have the screen replaced or to replace it when they get one in stock. To prevent losing root, I opted for the screen replacement option.
While discussing the repair, the rep said that the screen replacement part includes the plastic screen cover, the LCD panel and the outside bezel. Fixes both problems.
Oddly, they would do the full replacement if the only issue I had was the separation problem. Apparently they can fix the light leakage problem, but only at another facility. To keep clients happy, they replace the entire phone.
The screen replacement is a 5 minute job, or so I was told.
Long story short, you shouldn't have any problems getting it replaced. The Sprint people are aware of the issue. However, you will get a refurb or new unit and may get a Froyo 2.2 OS build that can't be rooted (yet).

Yeah, I don't think they'd cause a huge problem. Well, I'll give sprint a call tonight and see what they tell me.
Sent from my PC36100 using XDA App

[Q] Past 30-days, but should I ask for a replacement?

So I notice the screen lifting up on the bottom left corner of my phone, and I can feel it moving around when I push on the corners. It's starting to concern me, and well... it shouldn't be happening; I don't appreciate paying for something that seems like it's going to fall apart.
Apparently this is a common problem... which is weird since people give Samsung so much crap.
Anyhoo... I'm past my 30 days (they ran out at the beginning of the month, new Sprint customer as of early Feb '11) what would happen if I took this back to Sprint's store? Would they just give me a new one, or make me go through HTC?
Hardware version 0003.

They should give you a refurb, as you still have warranty for 1 year for hardware defect just like that. Take it to the store-unrooted and all rooting files removed, and you should be fine.

teh roxxorz said:
They should give you a refurb, as you still have warranty for 1 year for hardware defect just like that. Take it to the store-unrooted and all rooting files removed, and you should be fine.
Click to expand...
Click to collapse
Basically the only thing I'm concerned about is having to send my phone into HTC and having to wait to get one sent to me. You think they'll just switch it out in the store?

Ryjabo said:
Basically the only thing I'm concerned about is having to send my phone into HTC and having to wait to get one sent to me. You think they'll just switch it out in the store?
Click to expand...
Click to collapse
Yea, they should just switch it out in the store. or worst case if they don't have one in stock, they'd order a refurb and you'd have it in a day or two, but you won't need to send it to HTC.

Maybe I'll just deal with it.
The problem I have is... I wouldn't accept a refurbished phone. It's just a pet peeve... I paid for a new phone, I want a new phone. I don't like the idea of buying a new one that's defective somehow and getting given a refurbished phone as a replacement. It might not bother some, but I'm just anal like that.
Then again... I haven't talked to Sprint about it, so maybe they would give me a new one.
EDIT: I'll un-root and flash back to stock tomorrow then take it to Sprint on Monday and see what happens.

duplicate post, sorry

Ryjabo said:
Maybe I'll just deal with it.
The problem I have is... I wouldn't accept a refurbished phone. It's just a pet peeve... I paid for a new phone, I want a new phone. I don't like the idea of buying a new one that's defective somehow and getting given a refurbished phone as a replacement. It might not bother some, but I'm just anal like that.
Then again... I haven't talked to Sprint about it, so maybe they would give me a new one.
EDIT: I'll un-root and flash back to stock tomorrow then take it to Sprint on Monday and see what happens.
Click to expand...
Click to collapse
I've always had better luck with calling into sprint over the phone then dealing with the sprint store people

I got a HTC hero that was a referb, worried that the phone was trash I kept waiting for it to go bad. It never did, in fact I sold it on eBay some time later. Refurbs are hit and miss, you will know within a few days if its a keeper. If not raise hell and get another one!
Sent from my PC36100 using Tapatalk

Need Help decided whether or not I should get another replacement

Ok, so let me start off by saying that my original Nexus had a burn in problem.
So I called Verizon and ordered a replacement, which I got yesterday, however, the replacement has what seems to be a screen calibration error(def. not hardware). I know I can fix it by rooting it, but I dont feel like going through all that work, nor I dont think its my responsibility to fix it.
Anyway, the issue on my new screen is that it has a blue tint and it is too over saturated in some areas and washed out in others.
So should I send the replacement back for another one?

If its bothering you send it back until you get a good phone. You are keeping it for 2 years. Or you could get a newer phone.

Had to get my sprint Gnex replaced.

Hey guys, I posted a thread last week of a problem I had with my stock unrooted gnex. The problem was that everytime I went to the settings, the settings app would crash and wouldn't let me press "more" in order to access mobile network modes etc.
I rooted it and flashed a couple of roms and the issue kept returning. I un-rooted it this morning and reflashed via odin the latest stock FD02 tar thinking the issue would be gone since everything was going to be wiped.The issue came back again so I went to the sprint store (thank god for TEP) and the techs were acting like it wasnt a big deal. They reset the phone 4 times (the tech did it in fornt of me) and the issue was still there.
So 1 and a half hour later, the manager comes out and tells me she ordered me a new phone (probably a refurb but who cares at this point ) and it would arrive on thursday.
the tech started joking around with me at the end saying that if I got a bad gnex from the factory, that he would give me a NIB GSIII. I hope thats the case haha But I still love my Gnex and its peppy updates and hate touch wiz to death.

Interesting thanks for sharing bud
Sent from my Galaxy Nexus using xda premium

little curious about this. has anybody that has gotten a new phone from sprint through tep had any problems with the new phone? any differences that you can tell from your first phone? sorry about kinda hijacking.

kashb91 said:
little curious about this. has anybody that has gotten a new phone from sprint through tep had any problems with the new phone? any differences that you can tell from your first phone? sorry about kinda hijacking.
Click to expand...
Click to collapse
I can say from experience, since I had an evo 4g before the nexus and my wife has an iphone 4s. We have gone through TEP with both devices.
Lets start with the Evo.
I was getting a lot of dropped calls, the speakers were worn out sounding poorly, it started turning on and off by itself. Went to sprint, the techs diagnosed that there was no water damage or accident damage so they didn't ask for the deductible and ordered me a phone. Replacement arrived in a generic white sprint box, the tech used the same battery I had and gave me a working phone (no scratches,dings or anything looked brand new)
My wifes iphone 4s
The bluetooth wasn't holding a connection to her cars bluetooth system or any bluetooth device at all. The techs diagnosed it and gave her the same treatment. The phone came in a generic box looking new and worked fine.
The story behind whether you ACTUALLY get a refurb or a truly new phone is this.
When the rep places the phone order the system tells him if there are any refurbished units at their warehouse. When there are none the warehouse itself sends a totally new not refurbished phone in the same generic box.
How do you know if you got a new phone or a refurb? Theres no way in my experience (I've had to order around 4 phones in the past 5 years with TEP and they have always worked great and looked new)
If you file a claim with asurion (theft, accidental damage or water damage) they send you a brand new phone after paying the $100 deductible.(happened with 1 phone that I dropped and cracked the screen)

interesting. what i was mostly wondering about was the screen on the gnex. i remember when i had the nexus 4g, people that went through tep said that the screen was replaced with a different one. it wasnt oled, or whatever the original screen was.

I had the issue when I flashed cm9 and paranoid android Roms. But the issue was only the roms
Sent from my Galaxy Nexus using xda app-developers app

kashb91 said:
interesting. what i was mostly wondering about was the screen on the gnex. i remember when i had the nexus 4g, people that went through tep said that the screen was replaced with a different one. it wasnt oled, or whatever the original screen was.
Click to expand...
Click to collapse
Interesting, It could be a temporary outage of the parts.
I know for certain that for the iphones, the refurbish process is done by apple
So I would think that samsung is responsible for supplying sprints refurb units. Since the screen is made by Samsung themselves they should focus on putting the right screens.
and thursday can't come fast enough My gnex is now getting delayed texts. A lot of people text me, like once an hour the phone is ringing all of the messages that were sent to me at once during that period of time.

Device Exchange with Verizon

Just had a quick question, when I started service with Verizon Wireless last Friday I originally got the LG G2 and my fiance got the HTC One after about a day I returned the G2 and got the One for myself and had to pay the stupid $35 restock fee my question I have is my One is overheating and discharging at a alarming rate, my question is if I bring it back in which the device is within the return period will they try and charge me another $35 restocking fee and will they replace it with a refurbished device or a new one?
Sent from my HTC6500LVW using Tapatalk

If you are replacing a new phone, I would demand a new replacement,.
Sent from my Galaxy Tab 10.1

They shouldn't charge you a restocking fee. I had to swap out my rezound for a pixel issue and they didn't charge me. I also remember they gave me a brand new phone.
Sent from my HTC6500LVW using xda app-developers app

Darkmx2000 said:
Just had a quick question, when I started service with Verizon Wireless last Friday I originally got the LG G2 and my fiance got the HTC One after about a day I returned the G2 and got the One for myself and had to pay the stupid $35 restock fee my question I have is my One is overheating and discharging at a alarming rate, my question is if I bring it back in which the device is within the return period will they try and charge me another $35 restocking fee and will they replace it with a refurbished device or a new one?
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
You will get a refurb. They will never exchange same device with a new one. It's BS. They say it will be new but it's not. However I got a refurb unit and it works just fine. Mine just stopped working all together. The replacement unit didn't have the camera issue though so I lucked out and got a better device.

Thanks guys I just got back they replaced it with a new one because I was still within the 15 day return period. Also what was FREAKING AWESOME! was that the store manager is a diehard XDA fan and he himself is rocking CM 11 on his HTC One I was like damn I updated my fiance phone to 4.3 not aware of that I screwed up her chance at rooting and he told her to give him her phone and he swapped out right then and there so now we both are back on 4.2.2
Sent from my HTC6500LVW using Tapatalk

Darkmx2000 said:
Thanks guys I just got back they replaced it with a new one because I was still within the 15 day return period. Also what was FREAKING AWESOME! was that the store manager is a diehard XDA fan and he himself is rocking CM 11 on his HTC One I was like damn I updated my fiance phone to 4.3 not aware of that I screwed up her chance at rooting and he told her to give him her phone and he swapped out right then and there so now we both are back on 4.2.2
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Sounds like you have the coolest Verizon rep in the nation. That's freaking awesome.

Darkmx2000 said:
Thanks guys I just got back they replaced it with a new one because I was still within the 15 day return period. Also what was FREAKING AWESOME! was that the store manager is a diehard XDA fan and he himself is rocking CM 11 on his HTC One I was like damn I updated my fiance phone to 4.3 not aware of that I screwed up her chance at rooting and he told her to give him her phone and he swapped out right then and there so now we both are back on 4.2.2
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
That's cool! Lucky you!

Yeah tell me about it. I was telling him about everyone that was pissed about the 4.3 update and he was showing me his phone and when he realized I was updated and still within the 15 he swapped it out for me
Sent from my One using Tapatalk

Thanks!
Hello XDA Professionals,
Just wanted to add my small success story due in large part to reading about Darkmx2000's experience.
I am a verizon customer in Providence RI and prior to the HTC One I have only owned a Droid 3 and Droid 4, so I assumed rooting and flashing roms would be no issue. (Knowing little about HTC in general).
Fast forward to this week, upon realizing I was without any recourse, decided to look into exchanging the phone. After reading mixed reviews on interactions with Vzw reps, I decided to try an exchange via the pink/purple hue complaint. Before leaving work, I took a pic underneath my desk to illustrate the pinkish low light problem.
It was a good thing I did. The somewhat friendly rep took my phone at the counter, walked into the middle of the store, began taking pictures, and then proclaimed "I dont see it theres nothing wrong with this phone". To retort, I showed her my only piece of evidence. After gently explaining it was only in low light situations, and that it couldnt be done in the current setting. After seeing the pic, and listenining to me yammer on like I am some sort of quasi-professional cell phone photographer, she relented and agreed to replace my phone with a new one.
When she went to push the OTA i kindly requested she didnt so I could "evaluate the hue difference pre update"
I currently have my HTC One unlocked and s-off
Good thing I tried in the end.
Darkmx2000 said:
Yeah tell me about it. I was telling him about everyone that was pissed about the 4.3 update and he was showing me his phone and when he realized I was updated and still within the 15 he swapped it out for me
Sent from my One using Tapatalk
Click to expand...
Click to collapse

rtill1 said:
Hello XDA Professionals,
Just wanted to add my small success story due in large part to reading about Darkmx2000's experience.
I am a verizon customer in Providence RI and prior to the HTC One I have only owned a Droid 3 and Droid 4, so I assumed rooting and flashing roms would be no issue. (Knowing little about HTC in general).
Fast forward to this week, upon realizing I was without any recourse, decided to look into exchanging the phone. After reading mixed reviews on interactions with Vzw reps, I decided to try an exchange via the pink/purple hue complaint. Before leaving work, I took a pic underneath my desk to illustrate the pinkish low light problem.
It was a good thing I did. The somewhat friendly rep took my phone at the counter, walked into the middle of the store, began taking pictures, and then proclaimed "I dont see it theres nothing wrong with this phone". To retort, I showed her my only piece of evidence. After gently explaining it was only in low light situations, and that it couldnt be done in the current setting. After seeing the pic, and listenining to me yammer on like I am some sort of quasi-professional cell phone photographer, she relented and agreed to replace my phone with a new one.
When she went to push the OTA i kindly requested she didnt so I could "evaluate the hue difference pre update"
I currently have my HTC One unlocked and s-off
Good thing I tried in the end.
Click to expand...
Click to collapse
AWESOME! Glad I could help ???
Sent from my HTC6500LVW using Tapatalk