WiFi Calling: REG09 "Missing911 Address" Error - T-Mobile Samsung Galaxy S II SGH-T989

I still cannot use my WiFi calling feature of the SII ANYWHERE outside the USA! TMO touts the wifi calling feature as a method to reduce roaming charges when traveling abroad but the f$$%king app fails to work! I continues to alternate between red and blue with the MISSING 911 ADDRESS error constantly popping up. TMO says my address is in their system and their tech support is clueless.
Stock ROM. Same problem on my HTC One S, so def a TMO issue!
Anyone have any solutions?

Hey I'm a t- mobile rep you can fix this in a few ways! You can go to a tmobile store and ask them to update your 911 address or you can call into customer care and ask them. Customer care is 611 on a tmo phone
Sent from my SAMSUNG-SGH-T989 using xda premium

Same effin problem here! I'm in Afghanistan and it stopped working a couple weeks ago. Can't call 611 or anybody.

I had to update mine via the t-mobile.com website and must have an account set up.

f10a said:
I still cannot use my WiFi calling feature of the SII ANYWHERE outside the USA! TMO touts the wifi calling feature as a method to reduce roaming charges when traveling abroad but the f$$%king app fails to work! I continues to alternate between red and blue with the MISSING 911 ADDRESS error constantly popping up. TMO says my address is in their system and their tech support is clueless.
Stock ROM. Same problem on my HTC One S, so def a TMO issue!
Anyone have any solutions?
Click to expand...
Click to collapse
Login to T Mobile website. On right side click on 'Edit customer Information' link and update ur address under 911 address.

First thing I did was call TMO and made sure my address was in there. Didn't do ****e!

You need to specify 911 its on a separate Page
Sent from my SAMSUNG-SGH-T989 using xda premium

Try doing it through the website... Otherwise request a new sim card. Those are your only options.
Sent from my SGH-T989 using xda app-developers app

I have the same problem. I have updated the 911, got 3 sim cards and nothing. I don't use it but I would like to have all features working but oh well. Technologyisnt always perfect, that's why theres so many updates everywhere.

As a rep in can tell you the only reasons for wifi calling not working are not having a 3g-g sim card or not actually having your 911 address right I work in a location where wifi calling is absolutely necessary so I have fixed this a lot
Sent from my SAMSUNG-SGH-T989 using xda premium

I have a new sim card, wifi calling on my acct, and have tried several 911 addresses. It just wont work!

You can't do it online as you noticed you have to call customer service and they will do it for you.
Sent from my SGH-T989 using xda app-developers app

Im going through the same thing....It just doesnt work...BS
online, the address is correct. Called tmo, they confirmed its in the system. spoke to several reps, all clueless. each one demanding a master reset or they cant help me....
NOT GOING TO WORK!!!!

bzlik88 said:
Im going through the same thing....It just doesnt work...BS
online, the address is correct. Called tmo, they confirmed its in the system. spoke to several reps, all clueless. each one demanding a master reset or they cant help me....
NOT GOING TO WORK!!!!
Click to expand...
Click to collapse
+22 yup, either you edit online or have T-Mobile edit for you.. it just doesn't work. Yeah, I don't need it or use it but I would like everything working on my phone..
DMolina

using tmobile website fixed for me

Well, I don't get this error in the US, but I do get it in Europe while even using an international SIM card. Very annoying.

cipsaz said:
Well, I don't get this error in the US, but I do get it in Europe while even using an international SIM card. Very annoying.
Click to expand...
Click to collapse
You will definitely not be able to use WiFi Calling with a non-T-Mobile SIM card. It needs to register onto the T-Mobile network (via WiFi) in order to work so w/o the proper SIM it will not work.

I used my old address as the 911 address, and passed the verification.
Sent from my SGH-T989 using Tapatalk

I feel your pain buddy..
bzlik88 said:
Im going through the same thing....It just doesnt work...BS
online, the address is correct. Called tmo, they confirmed its in the system. spoke to several reps, all clueless. each one demanding a master reset or they cant help me....
NOT GOING TO WORK!!!!
Click to expand...
Click to collapse
I've called tmobile reps and they keep saying the same thing. I am awaiting the end of my contract and then I will be ditching tmobile for att with both my 5p man firm and all my personal lines. Sorry but its insane. The only fox is constant reboots and account resets and my people have better things to do with their time.

I used the t-mobile website to fix mine. under the 911 address like everybody is saying. A few things you need to know about updating it online tho, i thought i would point out that other haven't. When i went online to change the 911 address, it had the address already in the space. It still wasn't working, so i deleted the whole address and retyped the address exactly the same then saved. It can take up to 1 hour for the phone to recognize the new address so don't go changing every 10 minutes saying its not working. After the hour wait, it is recommended to reboot the phone for the changes to be finalized. If you follow these steps, it should work. "no guarantees" but worth a try.

Related

[BUG]&[FIX] Can not Add Call or Create Conference call, or put call on Hold on T989

[BUG]&[FIX] Can not Add Call or Create Conference call, or put call on Hold on T989
Hello,
I am unable to make 2 calls at the same time or a conference call. Everytime I try this I get android.acore.phone force closed. I have tried with Roman's kernel and stock rooted rom and with beastmnod 2.1. I want to find out if this is a software issue or issue with my device.
Can anyone try this and post results? Thanks,
install the Telus based kernel
Tmo based kernels seems to require that annoying ID App from Tmo before it lets you do it.
basically they are trying to sell you another "feature"
AllGamer said:
install the Telus based kernel
Tmo based kernels seems to require that annoying ID App from Tmo before it lets you do it.
basically they are trying to sell you another "feature"
Click to expand...
Click to collapse
That is strange, because I'm using the stock kernel with Phantom ROM and I'm able to do conference calls.
my information is based of 3 guys that has been complaining about dropped calls when trying to do 3 way or putting another caller on hold
all 3 of those topics suggest it's that Tmo ID application, so take it with a grain of salt, it might or might not be correct
personally i have no problem with 2 callers, but i've not yet tried conferencing calling
i'm on Juggernaut 2
in that case the work around is to install a widget
i'll suggest Widgetsoid 2 from Market https://market.android.com/details?id=com.jim2
AllGamer said:
install the Telus based kernel
Tmo based kernels seems to require that annoying ID App from Tmo before it lets you do it.
basically they are trying to sell you another "feature"
Click to expand...
Click to collapse
Thanks AllGamer, I just tried Telus kernel but still no luck
parusia said:
That is strange, because I'm using the stock kernel with Phantom ROM and I'm able to do conference calls.
Click to expand...
Click to collapse
Thanks, I tried this as well, still force close
So should I assume my phone is defective then?
Try to restore/re-install T-Mobile Name ID and check.
THANK YOU GUYS, it is the damn Tmobile Namecaller bloat.
VICosPhi said:
THANK YOU GUYS, it is the damn Tmobile Namecaller bloat.
Click to expand...
Click to collapse
woah! so now we got 4 people that confirmed the same thing...
it's it only affecting people using Tmo SIM cards?
because it works for me, without that Tmo broadware name ID app
It would be strange if it has to do something with the SIM. But yes, i'm using TMO SIM and that too the new one which came in the box.
AllGamer said:
woah! so now we got 4 people that confirmed the same thing...
it's it only affecting people using Tmo SIM cards?
because it works for me, without that Tmo broadware name ID app
Click to expand...
Click to collapse
Good point. Hmm I could test it without Tmo sim but the other ATT sim I have is only for data and does not have any minutes. Also, I got my phone for full retail but that does not seem to make any difference. AllGamer do you have yours SIM unlocked? (Must be since you are using a different SIM I assume).
thanks.
VICosPhi said:
Good point. Hmm I could test it without Tmo sim but the other ATT sim I have is only for data and does not have any minutes. Also, I got my phone for full retail but that does not seem to make any difference. AllGamer do you have yours SIM unlocked? (Must be since you are using a different SIM I assume).
thanks.
Click to expand...
Click to collapse
definitely LoL I wouldnt be able to use it if it was not SIM umlocked
Sent from my SGH-T989 using xda premium
AllGamer said:
definitely LoL I wouldnt be able to use it if it was not SIM umlocked
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
True! Unless you are on Simple Mobile (Defending my stupidity lol)
i had a dropped call when i was on the phone with someone and tried to switch over to another call...when it happened, i had a couple of people call my phone and i tried it again...i tested it like 3 times..it works..i can switch between calls and merge them..maybe the first time was just an isolated incident for me
AllGamer said:
woah! so now we got 4 people that confirmed the same thing...
it's it only affecting people using Tmo SIM cards?
because it works for me, without that Tmo broadware name ID app
Click to expand...
Click to collapse
i told you long time ago!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11
Dropped calls in conferance calling? After installing roms/root? Solution here!!!
download the attached below is the name id.apk for t-mobile.....
INSTALL IT ON YOUR GS2 AND PROBLEM SOLVED!
This will solve the problem for people having issues with drop calls in a conference call/ 2 CALLS/SWAPING CALLS etc.....
Confirmed!!! This is the solution!!!
What if I'm not a T-Mobile customer? Will it make any difference? Because T-Mobile Name ID is just going to check back with T-Mobile and find out I'm not their customer and do nothing afterwards, right?
513263337 said:
What if I'm not a T-Mobile customer? Will it make any difference? Because T-Mobile Name ID is just going to check back with T-Mobile and find out I'm not their customer and do nothing afterwards, right?
Click to expand...
Click to collapse
it seems to only affect people on Tmobile
i'm on Wind and i'm not having issues
where is that file supposed to be stored? under normal apps? or is it a system app? i have had the problem once..i just want to check if i already have it installed as to avoid it happening again
---------- Post added at 06:42 PM ---------- Previous post was at 06:31 PM ----------
i just installed it, i guess i didnt have it as it didnt prompt me about overwriting or replacing it...i just opened it and it said "tmobile name id is unable to contact the server" does that mean its not working?
nevermind..i got it to connect...its a paid service? lol...do i really need to have this on my phone to ensure that call waiting and 3 way calling works? this is stupid
so i installed it, rebooted..i just got a call from my friend...it listed his location and #...so im guessing its the app kicking in? its actually pretty cool..i dont recall it giving me that information before i installed the app...i never agreed to paying the $3/mo fee...how is it still working?
Actually don't have that issue t-mobile puts it under change services as t-mobile name id free trial I told them to remove that because I don't want to be charged for something I don't use.
Sent from my SGH-T989 using xda premium
joselarajan87 said:
download the attached below is the name id.apk for t-mobile.....
INSTALL IT ON YOUR GS2 AND PROBLEM SOLVED!
This will solve the problem for people having issues with drop calls in a conference call/ 2 CALLS/SWAPING CALLS etc.....
Confirmed!!! This is the solution!!!
Click to expand...
Click to collapse
What is the actual name of the NameId apk? I know it is on here for download, but the named download is not the original naming. I am trying to pull from stock backup so I can drop into system folder to test a couple of other issues. As for the 3way/merge issue. Without the name id app, I get some failures, and some successes.
Anyway, if someone know the actual name of the app I would appreciate it.

Strange Calling Problem/Busy Signal

I've recently been having issues when calling certain numbers that my phone either starts ringing a few times then I get a busy signal or sometimes just a busy signl right away.
I know I'm not blocked from these numbers because one of the numbers is my gf and the other one of my close friends.
Now both my gf and friend have Sprint as well as myself. However, I can use my gf's phone to calll my number and she doesn't get a busy signal. And, if I call her phone from say a Verizon phone it rings normally.
This started happening very recently right before I upgraded to JB. I'm stock rooted.
Any ideas? I am thinking of calling Sprint to see if something is going on on there end.
Sent from my SPH-L710 using Tapatalk 2
Looks like your gf doesn't wanna speak to you anymore
Jk jk
It could be cause of hurricane Sandy
Try doing a nandroid and then going to stock
Sent from my SPH-L710 using xda premium
secondskin said:
I've recently been having issues when calling certain numbers that my phone either starts ringing a few times then I get a busy signal or sometimes just a busy signl right away.
I know I'm not blocked from these numbers because one of the numbers is my gf and the other one of my close friends.
Now both my gf and friend have Sprint as well as myself. However, I can use my gf's phone to calll my number and she doesn't get a busy signal. And, if I call her phone from say a Verizon phone it rings normally.
This started happening very recently right before I upgraded to JB. I'm stock rooted.
Any ideas? I am thinking of calling Sprint to see if something is going on on there end.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Have you made any progress on this?
I have an EVO 4G LTE,, my wife has an EVO 3D - both stock and unrooted.
I can call anybody but her - I get a busy signal. -= maybe for the last 4 days, (Hurricane Sandy related?)
Anyone else can call her without a problem
I can call anyone else without a problem.
I can text her just fine.
On her phone, I blocked my number from calling her - when I did that, I went straight to her voicemail. When I unblocked it, back to the busy signal.
I deleted my contact from her phone and Google account - no change
I spent 20 min on phone with Sprint Tech support- we restarted both phones, reset voice services on both phones, pulled her battery - none of this did anything.
The rep told me to either hard reset her phone, or to go to a store with both phones.
So, I hard reset her phone. I logged into her google account and did nothing else.
I called her from my home phone - call went through. I called her from my EVO - call went through!!!
So, feeling cocky, I saved my number to her phone as a new contact. I called her again - BUSY SIGNAL.
I deleted myself from her contacts again - no change
I have hard reset her phone twice more tonight - both times I just got the busy signal.
Anybody else have any thoughts?
Are either of you using Google Voice?
Sent from my Nexus 7 using xda app-developers app
dante32278 said:
Are either of you using Google Voice?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Im having the same issues when I call my wife's phone. I have Google Voice. Is that the problem?
Yes, had the exact same issue on my sgs2. Thought it was sprint, but after disabling Google voice the issue was resolved. I added it back about a month later with no issues.
Sent from my SPH-L710 using xda app-developers app
Had this problem as well. Originally had evolte, sprint kept telling me it was network related. After two weeks I finally went to a corporate store and they ported my number to a different phone and called the numbers that where getting busy signals, and it worked. So they said it was my phone not the network. Sprint wanted to give me another evo, this would be my fourth evo, I decli ed and said I wanted a different phone, after much arguing sprint agreed to let me switch to the gs3. Came back two days later to pick up phone, after activating the phone I called the same numbers and STILL COULD NOT CALL THEM. Wtf. So they blamed google voice and said to try deleting it, if that did not work then call cust. Service. Deleting google voice did not work. So I called cust. Service they said after explaning what was going on cust.u Service said this was a known issue and did not know what was causing it and had no estimate when it would be fixed. She asked for the numbers that I got busy signals on and then offered a fourty dollar credit a month for four months. Wierd. Today I could call one of the numbers and it went thru. Havent checked the rest yet.
Sent from my SPH-L710 using xda premium
It is not google voice. Sprints network is the problem. They are aware of this. If you have problems call them and give them the numbers you cant call. My problem seemed to be fixed on sunday.
Sent from my SPH-L710 using xda premium
Sorry for the delayed response. I didn't see much going on with this thread for a while so I thought I was just having a isolated issue.
Turns out the issue is a common Google Voice issue atleast if you have integrated your Sprint and Google Voice number into one.
I got rid of my Google Voice integration and am now back to the "lite" version where you have your regular Sprint number and a separate Google Voice number and the problem has totally stopped.
The reason I say it's a common issue is because people are posting about this in the official Google Voice support forums.
I wish I would have checked there first because it would have saved me a lot aggravation.
Anyway, try un-integrating Google Voice and see if that helps.
Sent from my SPH-L710 using Tapatalk 2
Using Google light and separating the numbers did not work for me I even uninstalled Google Voice completely and it did not work it may be true that Google Voice is having issues as well but the current issue is a network issue at least it was for me as a previous poster said mine started working on Sunday at least I got a Samsung Galaxy 3 and a 40 dollar credit a month for 4 months out of the deal
Sent from my SPH-L710 using xda premium
I have an LG CDMA phone first 2days i received any call normally .
Yesterday when try to call it it say that number is busy?
any idea to solve it?
Hope to see xda community the biggest cellphone solutions community

Visual Voicemail error.. help

Does anyone know why when I try to open my T-Mobile Visual Voicemail app it just gets stuck on processing then eventually it tells me it can't connect to network? Im on stock unrooted.
SGN3 now Free
bump
SGN3
Try and do it without wifi calling make sure ur on tmobile data and wait like 5 minutes may take awhile and nake sure u have a good signal
Sent from my Note 3
I have the same issue just fc.
Sent from my SM-N900T using xda app-developers app
Bump
Sent from my SM-N900T using xda app-developers app
Same issue here. I called a tmo rep and they "added the free feature to my account" yet every time I hit next at the voicemail setup menu it sits at processing and errors out with a "no response from server". I am on T-Mobile's LTE network with full signal, so that isn't the issue.
***EDIT***
Some additional info:
-Just bought my Note 3 yesterday.
-Just switched from an iPhone 5 (It was lame) that had functioning voicemail
-I have a postpaid simple choice account.
Hopefully we can get this figured out
Hey guys. A lot of things go wrong on T-Mobile bloatware. Just get YouMail from the market. Trust me it will save you so much more time and frustration. I install it on every android I have.
Just tried youmail and got an error saying that my youmail test call has failed every time. This is weird, I'm blaming the iPhone lol
Sent from my SM-N900T using Tapatalk
Mine didn't work Since I Bought The phone. Backed up my data n restored to factory. Worked first shot. Kept getting couldn't connect to server..

PRL and profile won't update

For the past 3 weeks, I've been unable to update PRL or profile . I keep getting "Network error. Please try again later." I've tried several times a day, every day in various locations.
Basically this error prevents me from using the Hotspot mod. Any ideas?
Sent from my LG-LS980 using XDA Free mobile app
Try a ##scrtn#
This will not wipe anything on your phone. It will simply reset your mobile network connection and force OTA provisioning.
By chance are you running AdBlock Plus? As it will block those from updateing.
\m/ said:
Try a ##scrtn#
This will not wipe anything on your phone. It will simply reset your mobile network connection and force OTA provisioning.
Click to expand...
Click to collapse
Ok, tried this, but then my phone wouldn't activate; kept saying "Network error" when it tried hands free activation. Then, I couldn't call using the phone anymore. However, Going to settings-->activate device fixed it. But I still can't update PRL or profile.
geeksmurf said:
By chance are you running AdBlock Plus? As it will block those from updateing.
Click to expand...
Click to collapse
Nope, I wish it was that easy
If you have another device laying around, try going onto Sprint.com and do a service swap to it. Then service swap back to this one. If you do not have one, you might need to call Customer Care to have them try it with a dummy device.
I recall having an issue similar to this on my wife's device. I don't remember exactly what I had to do to resolve it, but I did get it fixed.
Update in case anyone had the same problem. I called Sprint and got the run around until they finally said it was a hardware issue (ie: my phone) and not a network problem.
I decided to just live with it (and without WiFi hotspot) for a while. Then magically it started working again a couple of days ago. I bet it has something to do with the Sprint network being worked on that the techs were just clueless about. Seems to me that Sprint takes its sweet old time upgrading its towers.
Sent from my LG-LS980 using XDA Free mobile app
Network Error, Please Try Again Later
I have had that issue for sometime now too. I only discovered it because my phone downloaded the ZVD update and for it to install properly it requires to update the profile first. I have the same "network error, please try again later" on both PRL and Profile. Spent about an hour with a higher level tech on the phone trying all types of things with no success. When I install the ZVD update it breaks the phone and wont receive calls and requires a push from sprint to reactivate. Every time I reboot now It attempts to do a hands free activation and fails but it is working. Last time this happened (ZVC update) I had to wipe the phone to fix it which I'm not in the mood for anytime soon. I've been waiting for a decent ROM with WiFi calling built in.
Rooted on stock ZVC
geeksmurf said:
By chance are you running AdBlock Plus? As it will block those from updateing.
Click to expand...
Click to collapse
Yeah, old thread but thanks as this just helped me out. This is for my LG G4 by the way.
Thanks.
This is a common problem with Sprint. It's not your fault or the phone's fault. It's Sprint's rat butt network acting out. There's nothing that you, the techs you call (even if you get lucky and get a U.S.-based representative), or anybody else can do. The phone will keep trying to activate itself every few minutes until it finally does get through. Then you're set to go, except of course for the dropped calls, missed or delayed text messages, and 500k data speeds (on their alleged LTE network). That's assuming that one of the Sprint bloatware apps doesn't decide to freeze/soft-brick your phone.
There's a reason that Sprint is virtually giving away their services (i.e. the half-off your previous bill, free activation, and pay the early termination fee for the other carrier). They're Number 4 of the 4 major carriers, and that's not likely to change in the near future, because most of the MVNO's latch onto Sprint, which further burdens the resources they do have.
couldn't have said it better myself...then I keep asking myself why am I still with sprint!
THANK YOU! It was Adblock causing the error. Took me some time to find this answer.

No Forwarding of Calls

I have gone thru 2 sim cards, 2 SM-N910A with similar results.
In settings, call, additional settings, it comes up with Network or SIM card error. AT&T has replaced two sim card, one a micro sim, one a nano sim with adapter.
From the keypad, **21*808551999# the error message as attach
The AT&T associate spent an hour with the advanced tech support to no avail.
I have a Nexus 6 and I can access all the above function, so my account is provisioned properly and I'm post paid
Did you ever find a solution? I'm having the same problem.
It's something to do with the phone, as you seem to be aware of, I had a customer come in who wanted to forward his note 4 to his gear s, the same issue happened, from what I can gather it seems to just be an issue with the call app itself, a fix I read but never go to try was taking a sim card from a known working phone that has call forwarding on and inserting it into the unworking phone.
Try stopping the phone app and clear all data. I got a new sim card and then did that and my call forwarding worked. YMMV
I have the same problem. I called tech support today and the lady I talked to didn't even know that the gear app could auto forward you calls. She said she would set it up for me on her end. Not what I wanted. I want this 2 high end devices to perform the way they are suppose to before att got there hands on it.
So what I did was, I pulled out my Note 3. Updated to latest FireKat Rom and problem solved.
My note 4 and gear s worked perfectly when I first got them. THEN WE GOT AN UPDATE--------THE ONLY UPDATE.
That's when I first started having this problem.
Not only do we not have root, but now it isn't doing the cool things it should. I'm sorry for the long winded ***** but I shouldn't have to wait for the chance of a possible maybe sometime in the future if everything goes right update that may or may not correct this problem and could possibly inject more issues. I'm sure someone will correct me if I'm wrong.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
thanitos said:
It's something to do with the phone, as you seem to be aware of, I had a customer come in who wanted to forward his note 4 to his gear s, the same issue happened, from what I can gather it seems to just be an issue with the call app itself, a fix I read but never go to try was taking a sim card from a known working phone that has call forwarding on and inserting it into the unworking phone.
Click to expand...
Click to collapse
jrtireman said:
I have the same problem. I called tech support today and the lady I talked to didn't even know that the gear app could auto forward you calls. She said she would set it up for me on her end. Not what I wanted. I want this 2 high end devices to perform the way they are suppose to before att got there hands on it.
So what I did was, I pulled out my Note 3. Updated to latest FireKat Rom and problem solved.
My note 4 and gear s worked perfectly when I first got them. THEN WE GOT AN UPDATE--------THE ONLY UPDATE.
That's when I first started having this problem.
Not only do we not have root, but now it isn't doing the cool things it should. I'm sorry for the long winded ***** but I shouldn't have to wait for the chance of a possible maybe sometime in the future if everything goes right update that may or may not correct this problem and could possibly inject more issues. I'm sure someone will correct me if I'm wrong.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
Click to expand...
Click to collapse
I came across this post:
This is a problem with AT&T. I'm running 4.4.4 Android on a new Note 4 and discovered that Google Voice wouldn't run on the phone. I suspect the issue is tied to AT&T's implementation of their Visual Voicemail.
After spending a few calls with AT&T Tech Support, I was able to get my Google Voice to work by using the Call Forwarding Settings of "Forward When Busy", "Forward When Unavailable", and "Forward When Unreachable" to be set to my Google Voice number. The problem is that the Note 4 has the bug you mention. It's not possible for the user to access the settings on the phone without getting the "Network or SIM card error" message.
AT&T Tech Support can manually configure these settings, but this will only help if you don't change the settings often because a call to AT&T is required. I'm hoping they fix this bug in the Lollipop build.
Be careful when calling AT&T Tech Support, the first two times I called, the Tech Support Agent had no idea that this type of Call Forwarding Settings were configurable.
For the 3rd try at calling them, I got someone more knowledgeable who first reset my voicemail to "Basic Voicemail". This is done in the AT&T system, not on the individual phone. Once that had been done, I then had to "activate" the Basic Voicemail by configuring my box. As soon as that was done, the AT&T rep was able to go into the AT&T system and manually configure the three Call Forwarding options that I wanted.
It was a huge pain to go through, especially because all I wanted to do was use Google Voice which has worked on AT&T Samsung phones going back to my first Galaxy SII.
My phone still shows the "Network or SIM card Error" whenever I try to access the Call Forwarding Settings, but at least I was able to get the Call Forwarding configured for my Google Voice to work again.
I don't know if this info helps you out, but I wanted to pass it along.
Went back to AT&T yesterday, this time armed with my Nexus 6. Got a nano sim. Nexus 6 call forwarding function work. Working sim into Note 4. same crap happens.
I just check again this morning, and my Note 3 is working flawlessly. Gear app autofowards my calls as it should and advanced call settings does not show error message. I believe it's a problem with the Note 4 not able to register it's self with the network. If I use another phone it registers fine, call forwarding work as does tethering hot spot. If I try my Note 4 neither wants to work. When I call att they can fix my tethering hot spot but can't fix forwarding. My Note 3 just works by its self without having to do anything such as clear app data or anything with I have tried along with phone reset multiple times. I'm going to use my Note 3 for a while.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
Used my Note 3 all day today. Everything worked flawlessly. Got home and started my tethering hotspot and no problems. I'm thinking that I'm getting tired of my Note 4. My Note 3 running Firekat is just as fast. The only thing is the camera and the screen is so good. I wish my Note 4 was as, we'll I'll stop there. Thinking about trading Note 4 in for the iPhone 6 plus. I'll still have my Note 3 that everything works perfectly on. I get bored and like to be able to switch up the experience so if I have android, Note 3 would be note 4 but, and the hated ios witch just works and that can be jailbroken with a lot more help because they are all the same device and dose not have individually locked boot loaders. ????? What to do???
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jrtireman said:
Used my Note 3 all day today. Everything worked flawlessly. Got home and started my tethering hotspot and no problems. I'm thinking that I'm getting tired of my Note 4. My Note 3 running Firekat is just as fast. The only thing is the camera and the screen is so good. I wish my Note 4 was as, we'll I'll stop there. Thinking about trading Note 4 in for the iPhone 6 plus. I'll still have my Note 3 that everything works perfectly on. I get bored and like to be able to switch up the experience so if I have android, Note 3 would be note 4 but, and the hated ios witch just works and that can be jailbroken with a lot more help because they are all the same device and dose not have individually locked boot loaders. ????? What to do???
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Tethering should work unless you have unlimited data, all mobile share plans from att include thethering, also you can pre-order the s6 on Friday, if I remember what our new Sammy rep was talking to me about, got to play with it for 30 seconds before a customer walked in, the ui is nice and smooth and the new octa exynos chip is suppose to run cooler and it seemed, just for ui scrolling, to sail through it all. I like the look and feel, I want it......
Edit: keep in mind that you'll be in the same position you are now as far as root and unlocked bootloader, if you want these things wait to see who sells the phone unlocked then buy it at full retail and use it on your account. I work for att, I know even the nexus 6, the most close to stock phone we sell has bloat ware and is locked down tight. If I get the s6 it's out right and unlocked.
Yes I agree. It should work. If I switch my sim to another phone it works just fine. Everything works as it should, but if I put my sim back in my Note 4 in phone settings advanced settings I get an simcard or network error and call forwarding does not work. Also tethering will fail telling me to call 611 or visit website to register device for tethering. Gear app will fail to forward calls also and I have had problems with network data. If you Google this problem it is a problem with note 4. Some people on the att forums are just hoping for an update soon. That's is not acceptable to me. It worked when I bought the phone then there was an update that was pushed to my phone and now my phone is turned off and I'm using my Note 3. So by the time this gets resolved and I can enjoy my phone it will be old in the world of phone technology. So why should I keep it, hoping it will be updated sometime in the near future which keeps getting pushed back for some unknown to me reason. Don't get me wrong. I love my Note 4 but I want it to work now.
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---------- Post added at 11:21 PM ---------- Previous post was at 11:16 PM ----------
The S6 Edge does look nice though.
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jrtireman said:
Yes I agree. It should work. If I switch my sim to another phone it works just fine. Everything works as it should, but if I put my sim back in my Note 4 in phone settings advanced settings I get an simcard or network error and call forwarding does not work. Also tethering will fail telling me to call 611 or visit website to register device for tethering. Gear app will fail to forward calls also and I have had problems with network data. If you Google this problem it is a problem with note 4. Some people on the att forums are just hoping for an update soon. That's is not acceptable to me. It worked when I bought the phone then there was an update that was pushed to my phone and now my phone is turned off and I'm using my Note 3. So by the time this gets resolved and I can enjoy my phone it will be old in the world of phone technology. So why should I keep it, hoping it will be updated sometime in the near future which keeps getting pushed back for some unknown to me reason. Don't get me wrong. I love my Note 4 but I want it to work now.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
---------- Post added at 11:21 PM ---------- Previous post was at 11:16 PM ----------
The S6 Edge does look nice though.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
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I updated to 5.01, still has the same issue. This is quite possibly the last Samsung phone I'll ever buy
Elpidio said:
I updated to 5.01, still has the same issue. This is quite possibly the last Samsung phone I'll ever buy
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force stop the phone app and it should fix your issue.
icexshinigami said:
force stop the phone app and it should fix your issue.
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thanks for the tip, I force stop all three phone apps to no avail.
Elpidio said:
thanks for the tip, I force stop all three phone apps to no avail.
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I know you tried , the dialer codes.
always call forward setting , **21*808551999# (did you make sure it is 10digits? should be , **21*1808551999# if you are in the us. it might be worth a try.
conditional call forwarding **004*1808551999# (busy, rejected, missed calls)
icexshinigami said:
force stop the phone app and it should fix your issue.
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Click to collapse
icexshinigami said:
I know you tried , the dialer codes.
always call forward setting , **21*808551999# (did you make sure it is 10digits? should be , **21*1808551999# if you are in the us. it might be worth a try.
conditional call forwarding **004*1808551999# (busy, rejected, missed calls)
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sorry, there's one digit missing in my original post
should have been +18085519959
There's definitely something wrong with how AT&T network supporting this phone. I have no problem with my Nexus 6. It's very frustrating but it's something I have to live with if I want to keep using this phone.
Anyways, thanks for trying to help.
Elpidio said:
I updated to 5.01, still has the same issue. This is quite possibly the last Samsung phone I'll ever buy
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The upgrade fixed the problem for me. I didn't change anything else besides the OTA update.
scrtsqrrl said:
The upgrade fixed the problem for me. I didn't change anything else besides the OTA update.
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only thing I have not done is "wipe data/factory reset" from the recovery mode. I'll see if I can back up my data on ODIN
Elpidio said:
only thing I have not done is "wipe data/factory reset" from the recovery mode. I'll see if I can back up my data on ODIN
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Weird that would have been one of the first things I did.. Assumed you already went that way.. If after all this it doesn't work it seems you may have a defective device and should bring it up with samsung or att for an exchange...
icexshinigami said:
Weird that would have been one of the first things I did.. Assumed you already went that way.. If after all this it doesn't work it seems you may have a defective device and should bring it up with samsung or att for an exchange...
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I did the "wipe data/factory reset" from recovery and its still the same. You maybe right that the device is defective and since its more than 30 days, either I'll call Samsung for a replacement or claim insurance, however, by looking at AT&T community forum thread, I read that it all worked with N910AUCU1ANIE firmware, when AT&T updated that firmware, all hell broke loose. I'll see if I can have Samsung replace it.
https://forums.att.com/t5/Samsung-D...e-Update-Broke-my-Phone-Settings/td-p/4170378
Elpidio said:
I did the "wipe data/factory reset" from recovery and its still the same. You maybe right that the device is defective and since its more than 30 days, either I'll call Samsung for a replacement or claim insurance, however, by looking at AT&T community forum thread, I read that it all worked with N910AUCU1ANIE firmware, when AT&T updated that firmware, all hell broke loose. I'll see if I can have Samsung replace it.
https://forums.att.com/t5/Samsung-D...e-Update-Broke-my-Phone-Settings/td-p/4170378
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Its on its way to Samsung Repair Center in Plano, TX

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