I've had this problem sometime over a month now, can't remember if I did anything to make it like this. I made a post somewhere about it happening the 17th of May, so it started somewhere before that.
My phone will freeze for 2 seconds and then reboot itself.
It started while I was on stock 4.0.2 and now I'm on stock 4.0.4 IMM761. I have a GSM Galaxy Nexus.
It only happens just after the phone has been woken up and something is started. The most common (as it's my go-to-way of forcing it, to see if it's still there) is after waking up the phone, sliding down the notification bar and pressing "settings", which doesn't open but the phone freezes and reboots itself. I first discovered this when I wanted to go in there to change screen brightness. It's also happened when I went into the notification bar and pressed a battery app there. It doesn't matter if I'm doing it in the lock screen or after the lock screen.
It's also happened when I wake up the phone and enter the camera through the lock screen.
It also regularly happen if I set an alarm in the morning. When my alarm is suppose to play it freezes and reboots, and when it's rebooted, the alarm has been cancelled without ever playing.
It doesn't need to wake from deep sleep to do this, I've had it happen mere minutes after trying to see if it's there.
I don't know if it has something to do with this, but the 21st of April I tried to do the "clear google services framework" trick to force 4.0.4 ( I was on yakjuxw), but it did not work and I remember my phone acting janky and I was scared it messed something up, but I seem to remember it getting better. I can't remember what exactly it did though.
I've read that 4.0.4 would fix the reboots that a lot of people were having (don't know if it was the exact same kind of reboots as mine) so I did this to make my phone a yakju (translated from Danish):
http://translate.google.dk/translat...at-modtage-opdateringer-til-din-galaxy-nexus/
I did that the 8th of June, and it worked flawlessly and I was on 4.0.4 IMM761 in no time. Unfortunately it did nothing to stop these reboots.
As part of the process of making my phone a yakju I, of course, did a complete factory reset, although I did make a copy of my entire SD and transferred everything over again after the process.
These past two weeks I've tried the following to fix it:
Clear cache partition in recovery.
Clear google services framework.
Clear media storage.
Tried to uninstall many apps, 2-3 a day, to see if they were causing it, re-installing them when I still had the same problem. If it's an app causing this I've yet to find it, but I find it weird that an app could be causing this.
It happens once a day, but never close to each other. It seems that some time has to pass before it can happen, and it only ever happens just after the phone is woken up, either by my alarm or by me opening the notification bar and pressing something there.
Please help me, this is unbearable.
Another thing, yesterday I tried to let it run without me pulling down the notification bar and pressing "settings", which would set off the freeze-reboot. I found that my phone would not freeze-reboot but very often it would "reload" app icons and widgets when I went around my homescreens. Where I can only see my wallpaper for half a second and then the icons/widgets appear. It would do this very often throughout my 1day 5hour uptime, and a couple of times I would try to force the reboot (by pressing "settings" in the notification bar), after the icons/widgets did the invisible/load thing and it didn't reboot. This must have something to do with it?
hi,
experienced this on my nexus s back then what i did is from recovery>mount and storages>formatted system, boot, and everything else except sd card.then it was all gone.btw you will have to flash your rom and kernel again as this is a full wipe.hope i helped and do this on your own risk
daff
bump
did it cure your reboots?
daff
dark06 said:
did it cure your reboots?
daff
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I haven't tried that yet. I'm trying a "RAM booster" app to see if that helps, but that doesn't sound too stable even if it does.
I'm going to do a full factory reset and installing nothing, or moving anything to the SD, and just let it run like that to see if it works.
Just writing an update for anyone googling themselves here with the same problem, I had it resolved.
I found out that if I didn't force the reboot (by turning on the phone and quickly pulling down the tray and pressing something there) it could last a long time with just the launcher resetting, but it would lead to complete freezes (anywhere I was on the phone) and would require a battery-pull.
My plan was to wait for jelly-bean before doing another factory reset, I got the JB update and it completely removed the problem. I still don't know why the problem suddenly started or what caused it, all I know is that the JB update fixed it, and the update is fantastic, my phone's never been better.
Related
My HTC Desire (stock UK model) has been working flawlessly up until about a week ago, when it started rebooting randomly. Not often, a few times a day maybe. Sometimes when I am using it, sometimes when it's just sitting there. Then it will start up and the power widget bar is blank and if I try to start an app like to look at the logs to try and find anything (with Android System Info, not that I can see anything, it seem to span only a minute or two of a huge amount of information), it will reboot again and freeze.
Can anyone think of anything that could be causing this? Any suggestions on how to diagnose the issue?
I will try to uninstall a few apps and see if that makes any difference but I can't really think of anything that's changed apart from some application updates which happen frequently.
If I get stuck, what's involved with a factory reset? Would that also lose all my saved game data in RoboDefence? The rest is fairly easy to set up again I suppose. I can export Doggcatcher to OMPL and other apps should just re-sync.
Anyone else getting this error? After reading the two main errors seem to be faulty camera hardware and bar code scanning apps. I uninstalled my bar code scanner and the problem persists. There is a small dent next to my flash under the camera but this came with the phone and my camera worked for a while. Taking the battery out and putting it back in fixes the problem about half of the time, but only is good for one to two uses. I'm thinking of sending this in, but I'm waiting until the SGSII HD is out in case they offer to replace it with any phone. Wishful thinking, I know.
And here's the error:
Are you on the stock rom? I got that yesterday but a reboot fixed it.
HJZS2K said:
Are you on the stock rom? I got that yesterday but a reboot fixed it.
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Stock ROM not rooted. No modifications what-so-ever.
8mileroad said:
Stock ROM not rooted. No modifications what-so-ever.
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Click to collapse
Try doing a factory reset. Sometimes an app installed on the phone might screw up with a hardware's function. For example, I've always use Screebl Pro on my phone to let it control how my screen turns off. I decided to try their new Beta version. A few days later, I cannot seem to manually turn off my screen by pressing the power button. Every time I press the power button, the screen will come back on on its own. I can try up to 4-5 times before it eventually goes off. I though my phone finally broke as I tried uninstalling and reinstalling apps, changing settings here and there to no luck. I finally realized about the beta Screebl I had installed, and decided to disable it. The moment I did that, the phone was back to normal, no weird things happening to it.
So try doing a factory reset first before sending it back.
Strangely enough uninstalling Reconage has seemed to fix this. Can anyone else confirm it breaks your camera? The comments don't say it does so it must be something with the Nitro.
I get it too on cm7 all the damn time. I can record 1 video then after I stop, it messes up and I have to reboot to record again.
Any more definitive answer on this issue? My wife's Nitro HD has started giving this error in the last few days and no amount of rebooting seems to be fixing it. She is stock plus a few apps. I uninstalled nearly everything that uses the camera, reboot the phone, and still have the problem.
Alternatively, is there a way to see what apps were installed/updated by date? The last photo she took was on 6/13, so if we can figure out what apps have been updated since then that might help us get to the bottom of the issue.
I've done a search for this problem, but haven't found a solution to this yet.
I'm running the stock rom w/root. It didn't do this when I first got it, but it's doing it more and more as time goes by. It's starting to drive me nuts, especially at night since my phone is my alarm as well. Doesn't seem to matter if the phone is charging or not.
The screen will flicker on and off a few times in a row, then stay dark for awhile then resume the on/off behavior out of nowhere. I'm not receiving texts or emails when this happens.
I have checked my account syncs, and nothing is set to automatic. Never had this behavior on my SGII LTE running ICS.
blanchardc said:
I've done a search for this problem, but haven't found a solution to this yet.
I'm running the stock rom w/root. It didn't do this when I first got it, but it's doing it more and more as time goes by. It's starting to drive me nuts, especially at night since my phone is my alarm as well. Doesn't seem to matter if the phone is charging or not.
The screen will flicker on and off a few times in a row, then stay dark for awhile then resume the on/off behavior out of nowhere. I'm not receiving texts or emails when this happens.
I have checked my account syncs, and nothing is set to automatic. Never had this behavior on my SGII LTE running ICS.
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Your title made me chuckle.
I did experience some random screen wake ups while on stock that sort of just resolved themselves. Try rebooting, and then try to uninstall any new apps you've installed to see if one is causing this.
TheFiveDots said:
Your title made me chuckle.
I did experience some random screen wake ups while on stock that sort of just resolved themselves. Try rebooting, and then try to uninstall any new apps you've installed to see if one is causing this.
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Thanks for the suggestion. Rebooting was obvious as I've done that many times. I did go through a bunch of apps and removed them, then reinstalled one by one. So far the problem has gone away, I've yet to identify which app might have caused it though.
Hi all -
I'm on AT&T, 100% stock, non-rooted, etc. I upgraded to JB last night via Kies without issue.
However, ever since the upgrade, my phone won't go more than 5 minutes without freezing and then crashing.
It's a very odd behavior... the screen will still animate. So, if I'm playing a game with a timer, the timer will still count down. But all touch input (including menu/home/back) does nothing. Home/back don't illuminate or do anything, but they do provide haptic feedback. Power button does turn the screen on/off.
Eventually after a few minutes, the lock screen comes up with the "tip" even though I've clicked to never show it again. However, it barely registers a swipe to unlock when it freezes again. At that point, it will usually self-reboot.
I've tried to enable some of the developer options to see if maybe there was a rogue program that was incompatible with JB, and maybe causing the issue, but I couldn't see any correlations.
I really want to avoid doing a factory reset if at all possible, as I have a game that I worked really hard on to beat a few levels, and I'd hate to lose my progress.
Anyone have any ideas on what I can try?
I should note that uninstalling programs is iffy... sometimes it works, other times it just uninstalls indefinitely.
Thanks!
Castaway78 said:
Hi all -
I'm on AT&T, 100% stock, non-rooted, etc. I upgraded to JB last night via Kies without issue.
However, ever since the upgrade, my phone won't go more than 5 minutes without freezing and then crashing.
It's a very odd behavior... the screen will still animate. So, if I'm playing a game with a timer, the timer will still count down. But all touch input (including menu/home/back) does nothing. Home/back don't illuminate or do anything, but they do provide haptic feedback. Power button does turn the screen on/off.
Eventually after a few minutes, the lock screen comes up with the "tip" even though I've clicked to never show it again. However, it barely registers a swipe to unlock when it freezes again. At that point, it will usually self-reboot.
I've tried to enable some of the developer options to see if maybe there was a rogue program that was incompatible with JB, and maybe causing the issue, but I couldn't see any correlations.
I really want to avoid doing a factory reset if at all possible, as I have a game that I worked really hard on to beat a few levels, and I'd hate to lose my progress.
Anyone have any ideas on what I can try?
I should note that uninstalling programs is iffy... sometimes it works, other times it just uninstalls indefinitely.
Thanks!
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Click to collapse
This sounds somewhat familiar to my experiences with JB. I rooted right away with the stock JB and had freezing / crash issues. So I then went pure stock and had issues (un-rooted). I then tried a custom TW-based ROM called BlackJelly and had issues. Now I am on CM10.1 which is AOSP JB4.2.1 based and things are even worse.
There seems to be no JB ROM that is stable for my phone. Getting very tired of this.
See my thread for details:
http://forum.xda-developers.com/showthread.php?t=2044769
- Ed
Strangely enough, my issue ended up going away. I think it was a rogue program that needed it's dalvik cache rebuilt. Once uninstalled, the phone worked great. Not sure what app it was.
If you're having reboot problems please post here - if there are problem apps or bad devices out there it would be good to know!
Got a new Nexus 5X yesterday for my partner. Plugged it in and charged all day (oh what patience). 10pm started setup and added account to it. Phone immediately did an update which succeeded. Then it started to install the saved apps from the Google account, about 50 in all. After all the apps were installed I handed it over to her to play and log into all those apps with logins. Tedious.
Within about 30 minutes she tried to take a photo and it rebooted. Then a bit later she was using it and it rebooted again. Before going to be it rebooted a few more times. Then again this morning. There wasn't one particular app or other that was in use when these crashes happened. During the day she saw a message about "Google needs to restart". Also the camera often comes up with an all black screen and can't be used.
I called Google tech support and they wanted to do a factory reset and maybe a cache partition wipe. They would also like to investigate if a rogue app is causing the crashes by using it without any apps installed. Because reinstalling apps is so tedious I decided to have her do a cache partition reset I'm awaiting news. I'm hoping we don't have to do the other... I can't imagine how a bad app could be causing such repeated crashes (well I can, but it just shouldn't happen). That's lame...
It would really help if it was easy to get a crash log and find out the cause - unfortunately unless you're rooted this doesn't seem to be easy, and may well be impossible.
I've been having a lot of similar-sounding issues with my 5X. It's never rebooted while I was using it, but once or twice a day I'll pull it out of my pocket and it will be off, awaiting the unlock pattern to boot up.
The camera has been atrocious as well. I've seen the black screen you describe, tons of rotation lag, hanging, etc. Not just in Camera, but in other apps using the camera (such as when attaching a photo to a Hangout). Hoping this is something software-related and not a hardware problem.
I've had mine spontaneously reboot twice so far, both times I've pulled it out of my pocket and it required the PIN to unlock, then it booted up. I'm a bit concerned, as I have no idea when this happened, and, since it's encrypted a reboot essentially puts me offline until I notice it.
I just now had mine reboot during active use for the first time. I was long-pressing a wifi network in order to forget it (which is another 5x problem I keep having—wifi turns itself off or connects to the wrong networks).
My 5x was working fine and the crashing started happening yesterday...
they only app that i recently installed before the crashes started was firefox... are you guys using firefox by any chance???
Mine is still working fine, I do not have Firefox.
Same problem for me when using Firefox. The phone seems to crash and reboot when loading news websites containing photos and videos.
Not seen the issue when not using Firefox.
I've had my nexus 5x since mid/late November 2015. I've had the problem described below happen prior to today, and more than once.
Today, I cant turn my phone off - it seems to be in the middle of a reboot... the four coloured circles (google logo?) with colours going round and round. I powered it off cos it had started going slow... thought a reboot might fix the problem... but now its not starting and I cant even turn it off or do anything with it.. I've tried pressing the power button, I've tried holding the power button down, and I've tried different combinations... nothing seems to make a difference... (has been in that state of un-useablity for at least 30 mins now)
Anyone else also having wi-fi issues where facebook has an error and "cant connect" ?
I had the same thing happen and returned the phone, it's the only solution I found. I factory reset multiple times, called up Google and they told me to safe boot. Right.. I was completely stock and it rebooted multiple times / day and I know what I'm doing too, for the most part anyway. Got a replacement device and it has not once rebooted no matter what I do. Camera, Chrome random apps caused a reboot, it's not that. It's a defective device and you need to get it replaced period.
I have the same thing and can't sent it back to google because I live outside the US.
I believe it is a manufacture defect as I tried everything with no success really annoying.
Stuck with a brick...
Sent from my Nexus 5X using Tapatalk
I used my phone completely stock for weeks and had zero issues, whereas I have a friend who ordered and received the phone at the exact same time (likely same mfg batch) and had issues. Difference between us two is that I'm a minimalist and only have about 50 apps installed, and he has a ton that he rarely uses and restores them every time.
I know it seems ridiculous, but having an android phone gives you more customization and your apps more power of the phone, so it's completely feasible for ONE rogue app to destroy performance and/or battery.
You guys might all want to try uninstalling apps one by one and figuring out which apps are killing performance. In particular, check out the running services (developer options -> running services) and see which apps are constantly running, since those are more likely to be the ones causing issues.
For example, I've used firefox (for adblocked browsing) for weeks recently, and can definitely say it's a pretty slow app, so if you're having issues on it, you may want to just use chrome or lightning browser.
I just ordered a replacement as well. Mine would reboot about 1 to 2 times a week right after the fingerprint unlock. Annoying as hell today because I was in the middle of a conf call.
Sent from my Nexus 5X using Tapatalk