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Ok guys, Long time lurker, First time poster here.
Been hanging out around the forums for a while now, but this is the first problem I've ever had that I just couldn't figure out on my own.
Screen dead. Have to return to TMO. What to do about existing rom???
Last Saturday night I was playing around with my phone before bed. Everything was fine. Woke up in the morning and the screen was dead.
The backlight comes on but no display what so ever. No HTC screen, no bootflash, no nothing. Everything else still works.
I can feel events happening on the screen when I touch so the digitizer is clearly up to snuff.
Also I have been able to get the phone into fastboot from memeory, so its a start.
I contacted Tmo about a replacement and it arrived today. I'm running GingerVillian 1.4. So the big question is what do I do about the ROM on my phone. Also, what happens if they get the phone back and discover it has been rooted. Will I get a bill for the full price of the unit? Anybody know??
The way I see it I have three options, but if I'm missing something please let me know.
1. Attempt to flash stock ROM via recovery using up down vol and track pad. And just not worry about S-off. If it looks the look, will they check Hboot for s-off???
2. Attempt a side by side deroot using the new G2 and the broken one next to each other.
3. Physically damage the memory somehow preventing the phone from booting.
#2 seems like the worst option simply because I will have no way of verifying that any step in the process is successful... (Scary prospect) of course this applies to option 1 as well but I figure I could go through the flash process two or three times just to be sure. Option three doesnt exactly sound like a winner either, just putting it out there.
Comments please, a little help would be greatly appreciated.
I would go for the blind flash of pcimg10 from sd root. Then plead ignorance. Confused tho ...did u say u can see the bootloader txt or no?
Sent from my HTC Vision using XDA App
No, screen displays jack squat, nada.
Also wasnt there a huge writeup about how I'm not supposed to flash pcimg10...?
Bluetygator said:
No, screen displays jack squat, nada.
Also wasnt there a huge writeup about how I'm not supposed to flash pcimg10...?
Click to expand...
Click to collapse
Depends on how you're rooted. I'm gfree'd and every now and then I'll copy that out to sd root and reflash it. It flashes fine, unroots the phone, but still leaves s-off. I've been thinking about this - again- after reading your post because I've thought this would be the worse-case scenario. That is a screen in some state where you just can't see what's going on.
If it were me, I'd at least want the factory load on it and hope that should they run some diags, put on a new LCD then boot it up, it could all be done without really noticing the s-off in bootloader.
For me though, I just would have a hard time physically damaging it - that would get me a 130$ refurb on my handset protection or if I tried to just kill some internal IC like the ram, I'd be even more worried they'd eventually find that for what it was.
edit: obviously your number 1 is the easiest since it's just answering volume up after giving it a few minutes on boot to parse the pcimg10 file.
edit2: okay, how about, hook jumper cables to it, blast it, then send it back and just claim you were hit by lightning
I'm perm rooted using visonary r12.
Yeah not going to damage it. I just wouldn't have it in me.
What worries me is if I flash pc10.img and something goes wrong I would have no way of even knowing it. Was thinking about just regular old CM6.1.
You people worry too much. Just send it in. As long as they receive an intact G2 with no physical damage to the screen (this bit is crucial if you got a swap out for anything screen-related) then you'll be just fine.
I have read on more than one occasion that if you cant turn on or see screen, as long as ur void stickers are still intact, and there is no water damage (moisture detectors all ok) they do not care.
Though not confirmed.
EDIT..... But if I were in your position then I would do as ZKID suggested with the pc10img thingy.
if there is nothing on the screen, it sounds to me that maybe the copper ribbon on the phone that attached the bottom of the phone with the keyboard to the screen portion could be damaged or loose... this happend with a buddies g2 and he was rooted and everything like you... he just sent it in as is and they never mentioned anything to him or gave him any problems because if it. he thinks they just saw the screen wasnt working and that was it.
Hello dear friends!
HTC let me down Kind of stupid phones indeed at least desire...
I have my phone for quite a time now, it is rooted with unrewoked, clockwork recovery and s-on. I flashed many different roms in the past and everything was brilliant. In a pas half-a-year or so I stayed with only one ROM - MIUI-Au. I kept updating it to the newer versions and so on and on. Never had any random reboot or something. At least maybe it was because of some strange app or something else. But now it started to reboot randomly and constantly!
Phone gets hot abit and it just reboots, and never comes to android homescreen again, until I put out the battery, hold it for few minutes, pop it back and then it boots. But as soon as start to play music, or run a game the phone gets hot abit and reboots again. and so on and on. I thought maybe it was a miui issue. So I tried to flash different roms, but guess what? None of the even boot! The main screen shows and with the same second it bootloops again and forever!... (
Even from recovery it sometimes reboots randomly. So i managed somehow to flash my miui back and it at least boots. But it is very unstable now, I barely can use my phone now
PLEASE WHO CAN HELP ME????
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
What have you set the CPU max to?
Sent from my HTC Desire using xda premium
Thank you for response! Appreciate, really!! I didn't set it, I left everything by default I think! Because as i said, i even tried flashing different roms, not only miui.
What else could be? By the way, with stock froyo rom If I remember correctly, sometimes it became extremely hot, but I didnt get any reboots from that. But now, it gets just a little bit hot and it seems that this causes the reboot...
Now what I just noticed, I get reboots even when the phone is idle. And it is not even warm!
If its not getting hot then I'm confused lol. It sounds like a actual hardware fault. Sorry I can't help with this one
Sent from my HTC Desire using xda premium
cluendo said:
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
Click to expand...
Click to collapse
try and get it taken back to stock if you dare.
The phone hasn't been out 2 years yet, which is how long the warranty is.
Thank you! But is there any possibility to fix it without HTC involvement? Maybe it is not hardware issue ? Can it be because phone is rooted and I flashed many roms to it ? I didnt try AOSP roms since reboots started, I will try to pop in Cyanogenmod or other and see if I will get reboots.
Would rerooting my phone and updating my recovery fix the problem?
and Note: yesterday I tried to S-OFF my phone, but I can't even do that with my unstable MIUI. It rebooted in the middle of the process..
I had a similar problem, apparently it's not uncommon on the early revisions. I sent mine to HTC and they replaced the mainboard.
Thank you for answer! But what if my phone is bought through a contractor?
Can just call HTC and ask the for repair? Or should I contact my contractor first ?
Just give them a call and they will try to help you out. I had a very good customer service experience with them when my desire had some issues.
They will require a proof of purchase though. If you managed to get the receipt from your "contractor" (I am unsure what you mean by a contractor), then there should be no problem.
Sorry for misleading word, I meant T-Mobile. I bought my phone under contract. I think I have a receipt. I even have whole box and stuff of the phone somewhere in my drawer.(just sayin ). So how is customer service of HTC? Poor, good ? I heard you need to tell them that you did a factory reset and that didn't help. Is that true. Also if I will unroot my phone, will they know it was rooted anyhow?
Ahhh....this overheating issue seems common. How they can release faulty phones?? No clue.
thanks for answers mates!
In Singapore, HTC service is really good. Phone was still under warranty.
It took me just one (real) call to confirm a repair order. The first call I was just checking to see what options were available to me.
The second call was an actual repair request. And the third call was me pestering them for a pickup date. heehee
In Singapore, repairs were done via courier. They picked it up and 1 working day later, they sent it back.
Naturally, you will probably need to impress upon them that you tried everything to fix your phone (which I hope you did which includes proving to yourself that it's not the ROMs fault).
You will definitely need to reset everything back to zero. In my case, I downloaded an RUU to totally reset everything back to STOCK, which included removing clockworkmod recovery. You WILL need to create a goldcard for this though so bear in mind that it's not exactly a case of a simple flashing procedure. At least not if you don't already have a goldcard.
Sorry if I overread it at some point, but you speculated at the beginning there could be some faulty app causing this, but you never meantioned performing a full wipe. Have you full wiped yet? Just to make sure it is indeed no software problem.
greets
Thank you for your answers. At the moment I have SuperNova classic ROM. ( 2.3.3 + Sense 2.1) But my phone crashes again and again, it is so annoying and causes me so much trouble.
I never tried a reset or unroot and return to original rom. Im just wondering now, would this help to remove or at least remove those reboots?
Today I was in my work and i was keeping my phone in my jeans pocket. it got hot as u would expect when keeping in pocket and suddenly it rebooten, then it went into a bootloop and started to bootloop 7 times in a row quickly. then again and again. It became very hot at that time.
For the interest, what exact hardware faults causes these reboots and why phone gets even hotter if you keep it on boot loop. If I keep phone cold, the rom usualy stays normal, without reboots. but as soon as I start using my phone, texting or calling for at least 5minutes of using it just reboots.
as I said- really annoying thing :S
I remember my happy times with miui, apps and no reboots Was fun!
cheers for helping!
I would give full wipe / factory reset a chance, and maybe RUU.
At least try it before sending phone to htc.
It is hardware problem, search forum. Fresh ROM without SD card, enabled WIFI and GPS, running G navigation, back of the phone is warm - restart after few minutes.
Maybe someone know how to read info form the phone right before reset? We could understand why the phone is reseting and hopefully add some patch.
Reboot-loop experience
Hey,
i had the same problem over the last few months: In the beginning my phone restarted only when it got hot, but it got worse over the last few weeks, in the end i was not able to use two apps at the same time (music and mytracks) or even to surf the internet longer than a few minutes. The problem did noticeably decrease when the phone was cool - tested by putting it on a fan or in the fridge. Yet, Skype was regularly killing it. As i really love my phone (and especially the AMOLED-Screen!) i did not want to resign. The battery cover contains some metal which is supposed to enhance heat dissipation - so i attached a little thermal pad to the hotter bottom of the phone to improve contact with the head spreader. Unfortunately it did not entirely fix the problem. Yes, it improved the situation a little, but it got even worse after a week or two - in the end i had to turn it in.
So i decided to take it to the Telekom-Shop. They were very kind and told me they would call the other day to confirm that the replacement would have been shipped. It took a few days longer, but i got a phone with the AMOLED-Screen! The employee said it was a used mainboard in a new case, completely refurbished. They only replaced the main unit, i kept the battery, sd-card, charger and so on. Now i have a working Desire again!
Terminator
Similar?
Hi i on the other hand have similar problem, qiute anoying one, my desire, cm7 hboot, s-off, insert coin cm7 rom, have phone freezing in diferent situations, sometimes its working sometimes just freezez and i need to get battery out and turn it one and sometimes several times in row to get it working again???? RUU and go to give phone in service? plaese advice?
@cp6ija Sandisk SD card? If yes, smash it.
nvm
cant delete post so just posting gibberish
Hello all
i have read through these forums found a range of ideas but have found no specific answer to my problem.
heres a few details (i am not up to scratch on the technical details but will do my best)
a coupe of weeks ago i did something to my phone (rooting i thinkit is called ) where i created a partition on my sd card so i could use the app sdlink. the reason for this was after every app update i was getting low memory and my phone was very sluggish so i wanted to shift it all to that partition. i managed to do this no problem, the phone worked absolutly fine afterwards.
over the weekend i was away and i noticed my phone getting slower, when ever i wanted to take a picture the camera would take ages to load. this just got worse and worse to the point of the screen hardly coming on when i activated it, the only thing that got the screen up was sliding the gamepad open and shut a few times.
it also became extremly sensitive, i could use the screen when i got it back on but the slighest nudge on the slide mechanism and it would go blank.
when i got home i tried the repair open on pc companion and it went completly black.
i have tried this a few times, i have flashed with ftf files i have used SEUS many times and nothing. it will occasionally come on, load up but the slighest touch and it goes blank.
Is the phone usesless?
shall i keep trying? i have rang up my insurance and they will want me to send it to them in a few day, i want to keep trying myself though because the excess i cant really afford to pay at the moment.
Thankyou, any help would be greatly appreciated
That sounds like a hardware fault - something wrong with your screen or a cable. I'm afraid your only option is to get it repaired
well, i am going to have to concede its a hardware problem. my phone rang and i didnt even realise it was on. it showed on my screen i lightly touched it and it went blank but continued to ring. thanyou anyway
try this
http://forum.xda-developers.com/showthread.php?t=1252038
If the screen came on, then flipped back off, I highly doubt that process will fix it. You're better off just getting it exchanged.
Did you look into a warranty replacement? The phone, itself, is not quite a year old, so you should still be under warranty. Reverting it to stock using the .ftf process would have gotten rid of root, so your warranty shouldn't be voided anymore.
Edit: Maybe the phone is a year old, but do look into it. You have a year manufacturer's warranty that, unless you got the phone right when it was released, should still be in effect.
xperia play dead!!
my case my xperia play is totally off, its only vibrate whn i press power button. Some days ago my play working perfectly but whn i slide up or down my screen display goes off but my mobile is on & thn i press lock button and thn press unlock the screen, but oneday i was using my mobile and suddenly my mobile display off again at tht time mobile on only screen off thn i pulled out battery and restart my mobile but thr was no luck, my xperia play dead only vibrate. i flash my mobile several time through flashtool but no luck. I think its slider cable issue or may be motherboard, is thr any luck to send my mobile to sony repair center bec i am a secnd owner but no purchase slip or any bill. kindly confim me, is thr any chance that sony repair my mobile???
your early response in this regard will be highly appreciated..
The infamous slider flex cable. Same thing wrong with mine.
I'm starting to think that slider is a faulty design. More and more people are having issues. After taking apart my xplay, I can tell you the way it's designed puts a lot of stress on that cable. The engineers weren't doing their job..
Sony needs to do a warranty extension/recall because of this IMO
Maybe we should all make a petition.
So I have a rooted CDMA xperia play running 2.3.3, my question is is it possible to unlock the bootloader of my phone? Cuase from my reading CDMA xperia plays are unable to have the bootloader unlocked
gagebiddy said:
So I have a rooted CDMA xperia play running 2.3.3, my question is is it possible to unlock the bootloader of my phone? Cuase from my reading CDMA xperia plays are unable to have the bootloader unlocked
Click to expand...
Click to collapse
The only way is to pay to have it unlocked
So I bought this xperia play off ebay..it was listed as having a bootloop so I figured.."Should be an easy fix." Well..as long as its plugged into the computer, and i hold the search button, I can get it to boot. Doing that got me to the home screen where I discovered the touchscreen is broken and doesn't respond. It has the latest update on it and the ps buttons work, so I'm wondering if it's even worth rooting, or even possible with the touch screen working.
dragonrazorz said:
So I bought this xperia play off ebay..it was listed as having a bootloop so I figured.."Should be an easy fix." Well..as long as its plugged into the computer, and i hold the search button, I can get it to boot. Doing that got me to the home screen where I discovered the touchscreen is broken and doesn't respond. It has the latest update on it and the ps buttons work, so I'm wondering if it's even worth rooting, or even possible with the touch screen working.
Click to expand...
Click to collapse
First thing you should do is replace the touchscreen digitizer (you can find some on places like ebay) by following guides like these
http://forum.xda-developers.com/showthread.php?t=1593067
OR
http://forum.xda-developers.com/showthread.php?t=1547756
Next you can root your phone by following guides like these (ROOT AT OWN RISK!!!!)
http://forum.xda-developers.com/showthread.php?t=2054495
OR
http://forum.xda-developers.com/showthread.php?t=2054504
OR
http://theunlockr.com/2013/03/27/how-to-root-the-sony-xperia-play/
Hit thanks if I helped :good:
dragonrazorz said:
So I bought this xperia play off ebay..it was listed as having a bootloop so I figured.."Should be an easy fix." Well..as long as its plugged into the computer, and i hold the search button, I can get it to boot. Doing that got me to the home screen where I discovered the touchscreen is broken and doesn't respond. It has the latest update on it and the ps buttons work, so I'm wondering if it's even worth rooting, or even possible with the touch screen working.
Click to expand...
Click to collapse
I had a weird experience just like yours. At first the touchscreen is messing, and then it became totally unresponsive. I did everything I could. Debranding, changing firmwares, restore factory using SUS, using pc companion, etc, but again, the screen isn't responding but just like yours the gaming pad is perfectly working. I turned it off for a day and when I turned it on again, it shows some responsiveness just a little bit but then again, it became unresponsive later on. So I came a conclusion, if the flex is broken, why the hell I can navigate using the pad? So I turned it off for a week without removing the battery, sim, and microsd. Surprisingly when I turned it back on, it came back to normal. It was a year ago and until now the screen is pretty responsive. Hope we have the same problem:victory:
Thanks for the tips, I was able to return it and bought one from someone that already worked. Sadly its a verizon branded one and can't unlock the bootloader..dang I hate verizon (i have an htc as my main phone.)
After some extra reading I finally got the new one rooted and running 2.3.3 I wish I could flash more roms but from what I read, the gb roms are the best for gaming and so thats basically what I got it for, its pretty cool! Thanks again!
Correct the best roms for the xperia play are gingerbread based roms which only work on the international phones. You pretty much have the short end of the stick lets just say. Development for the r800x halted since of March 2012.
Luckily I didnt buy it for development ha, maybe another day I'll switch it for a gsm version or wish for Sony to make an upgraded one!
Hi guys, I have a weird problem and I need your advice.
My brand new galaxy Note 3 Sm-N900T is having screen blackouts....
Its like after the screen timeout the screen goes off and then when I press the power button it doesn't go back on again.
Or if I turn the screen off it doesn't go back on again... the buttons are working the sounds are on, I can answer calls and everything but the screen is black.
If I play with it (pressing power or home buttons) for a while it comes back on. Sometimes the phone restarts (rarely, I think because i press power button).
I have tried everything from playing with settings to wiping the cache and resetting the phone few times.
It looks like its a software issue to me, or maybe sensor.. but i think that when power button is pressed the screen should turn on regardless of sensors.
I do have the custom S-Case but I had the issue even before I got that.
Now.. I have few choices :
1. Go to t-Mobile and get a replacement.. probably refurbished, not a fact that the problem will away because I heard of lots of people having this issue ...
I of course do not want to do that.. I have this phone for less than a month.
2. Wait for KitKat....
3. install some kind of custom rom and see if problem goes away.
If anyone can help, Id really appreciate it.
I would do an exchange.. you paid good money for it and a defect is a defect, I wouldn't depend on a 3rd party patch for this
Sent from my SM-N900T using Tapatalk
?
go to the store for change this defective note.
This may be jelly bean bug... Lots and lots of people report the same problem...
If I replace my piece I will probably get a refurbished one with a great chance of having this or some kind of another problem......
Keda_P said:
This may be jelly bean bug... Lots and lots of people report the same problem...
If I replace my piece I will probably get a refurbished one with a great chance of having this or some kind of another problem......
Click to expand...
Click to collapse
sucks man.
I know on my htc onei have the purple camera problem but everything else was fine. they had to send me 2 replacements because the first one had a yellow screen and worse camera then mines.
Tmobile doesnt even check there replacement. Most of the time there phones that people traded in. And all they do with those is a power on check.
Now if you just got the phone and within the 14 exchange you can take it to the store and get a brand new one.
Had it for more than 2 weeks now.. since i was always playing with it i did not notice the problem .. (the screen was always on).
I called Samsung and Tmobile. I told tmobile that samsung said i have a defective phone. so Tmobile is sending me a "Like new" phone meaning that someone returned it within 14 days. I get to check it and if i dont like it i will just send them their phone back. and suddenly mine doesnt do the problem for 30 minutes lol.. maybe it got scared. Personally i think that KitKat would fix it.
Any force closes? I had this problem too untill I stopped using the crapy My Magazine bloatware, which was also sometimes force closing...
Sent from my SM-N900T using Tapatalk
No, no force closes, but one time it was funny, a little bit of status bar appeared from the bottom and on top it was a little bit cutoff.... like someone slid the screen up few pixels.
And whatever was cut just came from the bottom. Its weird... for $700 phone it should be flawless... I hope they dont send me crap phone and i hope they dont send my phone to someone else.
How can i get rid of it to see if that was the problem?
My phone works perfect and I had if since the first week they came out. .. It's not a jellybean thing you phone has a problem. ..
Sent from my SM-N900T using XDA Premium 4 mobile app
djtheraven said:
My phone works perfect and I had if since the first week they came out. .. It's not a jellybean thing you phone has a problem. ..
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I figured id try to reflash (not data reset, but reflash via Kies) so far so good no problem.
The whole thing looks like soft prob, not hard.
If it comes back Ill let you know. This could be a nice fix if works.
I'm in nyc, and my local store called the warrenty center and got me a brand new SGS2 one time. It still had all the blue plastic in the sim card and sd card slots, and plastic on the screen. So I'm know they can request it, just depends on your store if they are willing.
Sent from my SM-N900T using Tapatalk
Keda_P said:
I figured id try to reflash (not data reset, but reflash via Kies) so far so good no problem.
The whole thing looks like soft prob, not hard.
If it comes back Ill let you know. This could be a nice fix if works.
Click to expand...
Click to collapse
My sgs2 had problems out of the box. After I installed custom ROM they went away. It does happen. Restored stock via Odin, still no problems. Sometimes the software doesn't flash correctly from the manufacturer.
Sent from the phablet of the year!
noobtoob said:
My sgs2 had problems out of the box. After I installed custom ROM they went away. It does happen. Restored stock via Odin, still no problems. Sometimes the software doesn't flash correctly from the manufacturer.
Sent from the phablet of the year!
Click to expand...
Click to collapse
Well, I dont know what to think anymore... Looks like the problem persists but happens so rare that without the past I wouldnt notice it.
This makes me believe that with KitKat it will probably disappear. If soft changes cause this to go away or be less it means (to me) that the phone is not defective. New phone is still on the way, to bad I did not purchase it at local store... I did it online, so there is no one to yell at.
It will arrive on Feb 6th so I have plenty of time to test my phone, with some luck KitKat will roll out during this time and then I will be able to definitely see. And if new phone is cool I have the option of exchange anyway .
Thank you all for your help, keep posting, its an interesting issue.
:/
Phone went worse and worse everyday ... now the S-Pen "Air Command" doesnt pop up, several weird disfunctions...
Waiting for the replacement.