Develop Bugs

HTC Repair attempting to charge me £169 to fix an assembly gap (update post #213)

Thought I'd create this topic to raise awareness if anyone is sending their phone to HTC for a repair of a gap on their phone. My phone has a gap on the left hand side that dust and dirt collects in. I sent this phone back on the 10th of May to get this fixed, it was classified as an 'assembly gap', the phone was returned with a list saying everything that was replaced (motherboard/sound chip/vibrating motor), but the gap wasn't fixed. I sent the phone in again on the 25th of May being reassured it would be sorted this time (especially after my confusion as to why motherboards/motors/ect were being replaced for an assembly gap), and to my shock HTC emailed me a quote for repair this morning
Dear
Our initial assessment of your device indicates that the repair work required is caused by damage that isn’t covered by warranty. Unfortunately, this means we must charge you for the repair.
We have prepared a quote for you which you can view, accept and pay for at
If you decide not to complete this repair, your device will be returned to you following receipt of payment for the administration and shipping costs incurred. You may use the same link as above to arrange this.
Many thanks,
HTC Customer Care
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Waiting for a response from CS now. HTC Chat told me the repair centre hadn't given enough reason as to why there was a quote, so it had to be investigated further. Sounds like repair trying to pull a fly one on an unsuspecting customer. Angry to say the least.
Phone is locked btw, I didn't even take it out the house/really use it at all when it came back because of the gap still being there (other than turning it on and sending 1~2 texts), so the phone is in the EXACT same condition as it was when repair sent it back.
As I said I want people to know about this for their own sake, and on a personal level I'd like to raise awareness and share with everyone what happens next.

they r cheaters....
.
.they should charge all the cost....
.
.
head directly to the main service store and talk to them face 2 face...
with some strong tone voice....
.
.
maybe there is mistake by the website...

Dude, I had the same issue and my carrier is swapping my phone. HTC had to confirm that there was a fault but only did this via phone.
You spoke to the seller you bought it from? They're responsible under the sales of goods act, assuming you live in the UK.
Sent from my HTC One X using xda premium

Genkville said:
Dude, I had the same issue and my carrier is swapping my phone. HTC had to confirm that there was a fault but only did this via phone.
You spoke to the seller you bought it from? They're responsible under the sales of goods act, assuming you live in the UK.
Sent from my HTC One X using xda premium
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Click to collapse
I've returned directly to HTC myself, didn't go through my seller.

Depending on where you got it from you should not have had this issue.
If it's under 28 days, ANY company in the UK has to provide you with new handset. That's basic consumer law (so I've been told, so I'm open for correction) I've had a few One X's with manufacturer defaults, all were replaced by The Carphone Warehouse on the same day I went in with the problem.
I've not had the best experience with HTC and customer support. I sent a Desire off for repair around this time last year, after a month and a half I didn't have my device back.. eventually they sent a brand new one, but still

Just maybe OT: but how big is the gap? I mean I have a gap along the whole screen on both sides of the ring. So gap next to screen , the black ring (or how should I call it) again gap and then there is the PolyCarbonate or how its called.
The gap is as thick as paper I guess maybe little more and yeah dust gets in it. It doesn't bother me as much. Just wanna know how big is your gap that you returned the device?
And also why it should bother me. As I had next to my device a SGS II which had also gaps next to the screen as big as this and other phones as well.
Can the dust there be dangerous to the device itself?

PAGOT said:
Just maybe OT: but how big is the gap? I mean I have a gap along the whole screen on both sides of the ring. So gap next to screen , the black ring (or how should I call it) again gap and then there is the PolyCarbonate or how its called.
The gap is as thick as paper I guess maybe little more and yeah dust gets in it. It doesn't bother me as much. Just wanna know how big is your gap that you returned the device?
And also why it should bother me. As I had next to my device a SGS II which had also gaps next to the screen as big as this and other phones as well.
Can the dust there be dangerous to the device itself?
Click to expand...
Click to collapse
HTC chat told me the gap shouldn't be there, I explained it wasn't that large but allowed dust/dirt to get in. I explained the seal on the right of the phone didn't have any gap.
Btw there was also a bit of dirt trapped under the screen top right.

Update from HTC
Dear,
Thank you for contacting HTC regarding your HTC One X.
My name is and I am a Technical Support Agent for the HTC Written Team.
I’m sorry to hear that you have received a bill from HTC to fix the assembly gap in your phone.
To resolve this, , I've passed your case to the relevant department for investigation. As soon as I get a reply I will let you know, this should happen within 2 working days.
To let me know I have successfully answered your query, please follow the link below to close your enquiry, you will have the opportunity to leave feedback about your experience contacting me today.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
HTC
Click to expand...
Click to collapse
If it reads funny it's because I've taken names out.

jaaystott said:
Depending on where you got it from you should not have had this issue.
If it's under 28 days, ANY company in the UK has to provide you with new handset. That's basic consumer law (so I've been told, so I'm open for correction) I've had a few One X's with manufacturer defaults, all were replaced by The Carphone Warehouse on the same day I went in with the problem.
I've not had the best experience with HTC and customer support. I sent a Desire off for repair around this time last year, after a month and a half I didn't have my device back.. eventually they sent a brand new one, but still
Click to expand...
Click to collapse
Consumer law is not quite as clear as that, but to all intents and purposes, you can assume that to be the case. Within 28 days you should never send for repair. Always insist on a replacement.
Just FYI, if you buy a new car and it has a fault, you cannot demand a new car within 28 days
Also, as said, the responsibility even after 28 days lies primarily with the seller and NOT the manufacturer. Many websites, including Amazon suggest that after 28-30 days, they wash their hands of anything to do with a problem. That is not the case at all.

That sucks, my brother had a similar problem too with his desire hd, it went on for months back and forth untill he decide to turn to the dark side and bought a 4s instead!

So HTC are asking their customers to pay to fix problems on the assembly line and their lack of quality control? Nice!

Sounds like we dont havent warranty, no matter is the bootloader unlocked, re-locked or locked ... nice HTC. That will be my last HTC for sure ...

muamers said:
Sounds like we dont havent warranty, no matter is the bootloader unlocked, re-locked or locked ... nice HTC. That will be my last HTC for sure ...
Click to expand...
Click to collapse
My last HTC also ...
Sent from my HTC One X using xda premium

xko said:
My last HTC also ...
Sent from my HTC One X using xda premium
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Click to collapse
Same here. Trying to get my yellow spots fixed, but customer care is keeping me in the dark for the second time ( first ticket was closed without any reply/reason, second one is still open with no further response after almost 3 weeks). I had enough of this bs, this is not the way to treat your customers.
Sent from my HTC One X using XDA

Here in India it seems better. Got my phone yesterday and noticed screen creaking when i got it home. I went to the HTC service center and they inspected it for 5 mins and gave me a DOA slip. Took that and my faulty phone back to the shop and they replaced it within 5 hours.
The customer care told me this is the procedure.

To add a bit more to my story (as funnily enough HTC started out 'okay'), I got my first handset from affordablemobiles.co.uk for release. It was a serial #23, very bad screen flex and screen ripple.
AM don't do straight up exchanges, they take the phone back for inspection. At this stage right after release the screen flex/distortion scenario while starting to get 'fame' on XDA, wasn't as widespread in media yet. AM sent my phone back saying nothing was wrong with it. That angered me and someone suggested telling HTC to give them a kick up the arse and to exchange.
HTC however just asked me to send to them if my retailer was refusing an exchange. I did, and HTC actually sent me a new handset (although it COULD of been a refurb). It was a #24 serial.
This one had the gap at the side, and a misaligned camera ring. I sent it back to repair on the 10th as my comment in the first post in this topic. It came back unfixed yet with a nice list of all this other stuff repair supposedly changed (motherboard/motors/sound chips/ect).
I noticed this time as well dirt trapped under the screen at the top right, I assume this dirt was there when the handset initially was sent to me the first time but I had just missed it. My assumption for this is the repair note didn't say anything about repairing the screen, and the gap was still there, something that needs the screen repaired to fix. Therefore no one had done anything to the screen, quite clearly the issue I had sent the phone in for which was described clear as day on my repair note.
And now I'm left with a bill when HTC repair finally decide to repair the gap on the screen. What confuses me most is how I sent the phone in the first time for the gap and they'll happily exchange all the innards and send it back, but now they've changed their mind and have decided the gap they can now see is my fault, or not covered.

what confuses me is that they did not say the reason why the warranty is not covering it for you
Audioboxer said:
To add a bit more to my story (as funnily enough HTC started out 'okay'), I got my first handset from affordablemobiles.co.uk for release. It was a serial #23, very bad screen flex and screen ripple.
AM don't do straight up exchanges, they take the phone back for inspection. At this stage right after release the screen flex/distortion scenario while starting to get 'fame' on XDA, wasn't as widespread in media yet. AM sent my phone back saying nothing was wrong with it. That angered me and someone suggested telling HTC to give them a kick up the arse and to exchange.
HTC however just asked me to send to them if my retailer was refusing an exchange. I did, and HTC actually sent me a new handset (although it COULD of been a refurb). It was a #24 serial.
This one had the gap at the side, and a misaligned camera ring. I sent it back to repair on the 10th as my comment in the first post in this topic. It came back unfixed yet with a nice list of all this other stuff repair supposedly changed (motherboard/motors/sound chips/ect).
I noticed this time as well dirt trapped under the screen at the top right, I assume this dirt was there when the handset initially was sent to me the first time but I had just missed it. My assumption for this is the repair note didn't say anything about repairing the screen, and the gap was still there, something that needs the screen repaired to fix. Therefore no one had done anything to the screen, quite clearly the issue I had sent the phone in for which was described clear as day on my repair note.
And now I'm left with a bill when HTC repair finally decide to repair the gap on the screen. What confuses me most is how I sent the phone in the first time for the gap and they'll happily exchange all the innards and send it back, but now they've changed their mind and have decided the gap they can now see is my fault, or not covered.
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Click to collapse

Goku80 said:
what confuses me is that they did not say the reason why the warranty is not covering it for you
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Click to collapse
That confused the customer service as well, considering their response was we don't know enough as to why there is a quote
This is why I've to now wait 2 days to find out. Must be scrambling to make up the best reason possible to charge me £169 Unfortunately for them they'll find that their bootloader is in it's precious "locked" state. It would be ridiculous anyway if they tried to say an unlocked bootloader caused an assembly gap.

Audioboxer said:
That confused the customer service as well, considering their response was we don't know enough as to why there is a quote
This is why I've to now wait 2 days to find out. Must be scrambling to make up the best reason possible to charge me £169 Unfortunately for them they'll find that their bootloader is in it's precious "locked" state. It would be ridiculous anyway if they tried to say an unlocked bootloader caused an assembly gap.
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well you better hope they do not come up with an excuse that it was you who caused that gap and get you to pay for it. you never know with these companies. i feel for you mate cause like me you just want a phone that is perfect and that you can enjoy.
should be getting my one tomorrow. will let you know how i get on. but in your situation i would keep at them and not leave them alone till you get an answer...let me know how you get on bro

I am considering to sue HTC once I have the sam problem with my 3 days old phone. I bought from Expansys.ca and soon I opened it I saw a little gap between the glass and the body. I contacted HTC and they asked to send the phone to a service shop to be fixed. Hey its is a brand new phone, nothing to be fixed here. It is just a Quality Control issue and needs to be replaced under their own warranty statement. The phones come with a defective assemble. I want a new phoe at no extra cost or my money back. If they don't want give me that I am just getting it to court and I am sure I will win.
---------- Post added at 11:58 PM ---------- Previous post was at 11:53 PM ----------
Dear A.P,
I can definitely understand your being concerned about there being a gap between the top of the screen and the body of the phone. I’ll be glad to help you, Anderson. I would be extremely concerned about the gap in your phone. If you can actually see inside the phone, it’s very possible that humidity, sweat, and dirt can enter and damage the phone, even in the short term. I would first suggest contacting the retailer you purchased your One X from and see if they can exchange yours for a different one. If for some reason they cannot replace the device for you, we have a repair department that can service your device. You can contact them by calling 1-888-617-1113. They’re available from 06:00 am – 01:00 am EST, 7 days a week. Make sure you have your One X with you if you call, as they will need its serial number to process the repair.
If you have any other questions or concerns, feel free to let me know. Thanks for being an HTC customer and taking the time to contact us.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
S.
HTC
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[Q] HOX Screen Flex Issue.

Hi,
Am from India, and am observing a screen flex on my HOX. When I press at the corners of the screen I see very annoying screen flexing effect. My device serial number starts with HT24. And I havent observed this problem in the units with serial number HT23. Is there some defect in this particular HT24 lot ???
Do anyone observe this problem?? Please let me know.

chaithubk said:
Hi,
Am from India, and am observing a screen flex on my HOX. When I press at the corners of the screen I see very annoying screen flexing effect. My device serial number starts with HT24. And I havent observed this problem in the units with serial number HT23. Is there some defect in this particular HT24 lot ???
Do anyone observe this problem?? Please let me know.
Click to expand...
Click to collapse
The problems are present in all batches. I had it on my first phone and replaced it the next day.
Just take your phone to a HTC service center get a DOA certificate and exchange the phone in the shop where you bought it from.

its pretty well explained on this forum
if the screen is physically moving on pressure ie up and down, its a defect
if you mean LCD ripple on out edge pressure, its in most of them, unless its very bad, its ok it gets less with time

saranyan said:
The problems are present in all batches. I had it on my first phone and replaced it the next day.
Just take your phone to a HTC service center get a DOA certificate and exchange the phone in the shop where you bought it from.
Click to expand...
Click to collapse
- Thanks for the information.
I had visited one of the service center here, and when I showed them the mobile, they said it will be common for all LCD screens. So, I just re-checked in one of the outlets here and observed no issues in the demo One X mobile present in the stores.
And it is worsening day by day. So, I have decided to return the phone. After we return the Phone HTC will give me a DOA certificate ? Or, service center people are authorized to do that ?
Am out of one month period after purchase, then it might not be possible to get a replacement ?

chaithubk said:
- Thanks for the information.
I had visited one of the service center here, and when I showed them the mobile, they said it will be common for all LCD screens. So, I just re-checked in one of the outlets here and observed no issues in the demo One X mobile present in the stores.
And it is worsening day by day. So, I have decided to return the phone. After we return the Phone HTC will give me a DOA certificate ? Or, service center people are authorized to do that ?
Am out of one month period after purchase, then it might not be possible to get a replacement ?
Click to expand...
Click to collapse
In India its a 14 day replacement period. Now they can only repair your phone, Go to the service center tell them that the issue is not there on all devices. They must and should repair your device otherwise call up the customer care and complain to them.

hamdir said:
its pretty well explained on this forum
if the screen is physically moving on pressure ie up and down, its a defect
if you mean LCD ripple on out edge pressure, its in most of them, unless its very bad, its ok it gets less with time
Click to expand...
Click to collapse
Hamdir, what do you means about "if the screen is physically moving on pressure ie up and down"? Can you show it with a video?

hamdir said:
its pretty well explained on this forum
if the screen is physically moving on pressure ie up and down, its a defect
if you mean LCD ripple on out edge pressure, its in most of them, unless its very bad, its ok it gets less with time
Click to expand...
Click to collapse
Are you telling me this is normal on the one x?

This is really bad. Am facing similar kind of behaviour but the flex was not so prominent like what you shared, now I feel that if I don't take a necessary action It may get worse.
And I do find a click sound on right bottom corner of the phone. This all feels like some problem in screen lamination.
Did you replace your mobile ?
Sent from my HTC One X using XDA

Chad_Petree said:
Are you telling me this is normal on the one x?
Click to expand...
Click to collapse
That really bad...

echo_rc said:
That really bad...
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Did any one got a replacement (or got the problem solved ?) after sending the "HOX suffering from Screen Flex" to htc service center...
I am planning to send my HOX for service and wonder whether HTC can fix this up or will they send back with problem???

i also had a similar problem here is the video and my batch started with SH24WW
http://www.youtube.com/watch?v=eYX8s41L694&feature=plcp
so was mine a defected unit or its suposed to be like that either way i returned my one x and im never geting a HTC

You haven't got the reply from HTC ? Is that what you are referring to?
Sent from my HTC One X using XDA

chaithubk said:
Did any one got a replacement (or got the problem solved ?) after sending the "HOX suffering from Screen Flex" to htc service center...
I am planning to send my HOX for service and wonder whether HTC can fix this up or will they send back with problem???
Click to expand...
Click to collapse
Yes i get replacement for my hox but i still have the flex and still waiting for the good batch for another replacement

echo_rc said:
Yes i get replacement for my hox but i still have the flex and still waiting for the good batch for another replacement
Click to expand...
Click to collapse
Do HTC acknowledge this Screen Flex issue ? (Like Wi-Fi issues)
If they acknowledge we can be sure that, we can get the problem solved when we send it for service.
How to bring this up to HTC notice ??? Any senior XDA member route this thread to HTC notcie... !
(Like, someone did it for showcasing the Wi-Fi gripping problem).

You can read this http://crave.cnet.co.uk/mobiles/htc-one-x-screen-flex-flaw-we-would-never-let-that-ship-50007596/

echo_rc said:
You can read this http://crave.cnet.co.uk/mobiles/htc-one-x-screen-flex-flaw-we-would-never-let-that-ship-50007596/
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HTC's Quallity Control lately is awful insted of quiently brilliant its quiently crapy and this is coming from a big htc's fan

SGS3's are being reported with hairline cracks on the bezel that surrounds the front of the phone when they're taken out of the box.
Some also have gaps on the left side where the display meets the body of the phone and it collects dust.
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The display also cracks easily under stress.
Here's the difference between One X owners and SGS3 owners. People on the SGS3 forum realize any device produced in the millions means a certain percentage are going to have issues. On the One X forum everyone screams like Chinese tree monkeys and starts a poll every time an issues's discovered. My HT23 has been perfect since I got it. I'm assuming it's not the only one. And God, please don't respond "but the One X has more issues than the SGS3." Any evidence of that is purely based on the chatter between users on this forum which is the most emotional I've ever seen on XDA.

BarryH_GEG said:
SGS3's are being reported with hairline cracks on the bezel that surrounds the front of the phone when they're taken out of the box.
Some also have gaps on the left side where the display meets the body of the phone and it collects dust.
The display also cracks easily under stress.
Here's the difference between One X owners and SGS3 owners. People on the SGS3 forum realize any device produced in the millions means a certain percentage are going to have issues. On the One X forum everyone screams like Chinese tree monkeys and starts a poll every time an issues's discovered. My HT23 has been perfect since I got it. I'm assuming it's not the only one. And God, please don't respond "but the One X has more issues than the SGS3." Any evidence of that is purely based on the chatter between users on this forum which is the most emotional I've ever seen on XDA.
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Click to collapse
Sure that you are right there is no phone without issues or a manufactor without manufacturing issues but c'mon i my self had an headache because of the one x man too many problems im not saying that the s3 is without issues but i hope its not like with the one x man does that phone have issues and one thing with any phone or device (tablet,pc,laptop..etc) there is a chance to get a defected one but with the htc one x its the way around,there is a chance that you'll get a working phone but mostly thats not the case and you get a "defected one".Mine had screen flex issues and also ripple and flickering also 2 days after using the phone startet to get yellow spots and it overheated a lot and the battery sucked i tried 3 devices and all had similar issues mostly screen flex overheating and bad battery life you cant call the last one a defect or an issue but for me it is hope the galaxy s3 is better if not then apple here i come (iphone 4s)

Mine had screen flex before it some how went away. Didn't do anything just used it. It wasn't very bad to begin with though. I won't be pushing so hard on my display anyway. Its capacitive, no need for all the pressure. But thats just me. :laugh:

Mine has the same issue on both the corners. I wont consider this as an issue as long it dose not get worse. mine is just 2days old and i have already rooted it and i am running the phone on insertcoin ROM. I am little concerned about this issue getting worse in the future. But now that i have rooted it the question is will the HTC service center replace my phone? I live in India (Bangalore). Has any one from India had luck in getting their phone replaced after rooting and installing a custom ROM and then restoring it to the stock ?
I have an issue with the network drop as well. if i move in to a place where there is no network and then come back to a place where i can get a complete network the phone still wont connect. i will either have to restart it or will have to switch on the airplane mode and switch it off. This is a little annoying as i really cant keep checking my phone for the network connectivity. And this is not a rare case i have seen a lot of other people complaining on the same issue. Now i get this flex issue too Not really happy with the phone as it should not have the very basic problems as the network connectivity Common HTC do something about this.

[HARDWARE FAULT] [BSOD] Blank Screen of Death : Information Board - Updated 29/07/12

A few users have reported a Blank Screen of Death, with myself included.
The problem being that the phone's display doesn't switch on when you wake up the device. At this time, Everything else will including the Digitizer and Capacitive buttons.
I have spoken with HTC service centers across Australia and NZ to come to the conclusion that this is a motherboard problem. The infamous flickering issue seems to be involved also, which ends up shorting out the video driver.
The issue isn't just limited to the screen not displaying anything either, there's also the possibility that the back light will cut out, and sometimes leading to corruption on the display.
This isn't just with some devices either, it seems like anyone that has had the screen flickering issue are at risk of this.
To give you an idea of how much it costs to fix this issue, I was quoted at $250 AUD for just the motherboard alone.
The best part is, HTC may also deny your warranty for unlocking your bootloader, as they have with me.
I'll be posting more information as it develops.
EDIT 29/07/12 :: I'm going to request a transcript of my last conversation with HTC but until then, they're denying that this is a problem and saying that it's the user's fault. How? We use our phones to much, or inappropriately.
It's becoming obvious that they're trying to avoid spending anymore money fixing these issues, and have decided just to move on and release a new One X model. (according to news sources.)
Also, Boobinator just posted a video of the One X's screen corrupting while it isn't stuck under the BSOD which you can see here and here
Just to recap.
When the initial issues were found with screen flickering and corruption on the display, we were told it was a software issue.
Many months later, I along with many of you are still experiencing it, even though it's not nearly as bad as it once was.
Now there are growing reports that One X's are starting to lose their displays, and the poly-carbonate weakening and bending the antenna pins. (You can find more information here)
This is something you should all be aware about when purchasing this phone.
Best of luck!

Reserved.

Update Bump

Maybe us in America can file a class action lawsuit? I'm no lawyer here but anyone with better understanding of American consumer laws chime in?
This is problem that occurs with normal usage of the phone.

Another day, another hardware issue. HTC is going down the drain, im hugely disappointed in the way they are handling this mess. Improper testing, too slow to fix problems or ignore/deny them. Bull**** games about unlocking and warranty and now they are already talking about releasing more phones. Its easier for them to move on to a new model than to do the right thing and do a complete recall. Is this a QC issue or a design flaw, with all the negative reports I'm thinking its the latter.
HTC better handle this properly, they need to stop development on all new products untill this is solved.
Sent from my HTC One X using xda app-developers app

Can u please send me details about the store that sells the motherboard ?
I have the same problem...and I need my phone fixed !
Thx

Is this the same flickering that happens in some ROMs when you rotate the phone?

Mine too
This just started happening to mine Nothing displayed on the screen, but it still responds to inputs. Even rebooting into fastboot, same problem. So everything is functioning except the display.
Have just handed it back to vodafone for repair, don't like my odds with the unlocked bootloader though :/

I had this issue on Viper or Android Revolution, but not on other ROMs. But I'm starting to get wifi issue, scratches, scratches on camera lins. I should buy S3, not this.
Sent from my HTC One X using XDA Premium HD app

sent it back because of flickering. I just hope they will fix the problem properly and change the motherboard.
Sent from my Legend using xda app-developers app

This happened to my Incredible S too if any one's interested.....
I'm not buying the HOX, I'm sorry. There's just too many different issues for too many people with this phone. It's an expensive top of the line phone, that does appear to be pretty shoddy put together. I don't care if it's under warranty and I have dumbass-insurance if I break it, but I can't send my phone inn all the time even if it's free. You shouldn't have to send it in at all.......
I presume now know we know why HTC is loosing money, market share and their stocks are going down....

This happened to me too, about a month ago, the phones been in repair since then(1 month, are you freaking kidding me HTC). I also unlocked the bootloader, lets see whether HTC charges me or not.
Also, I managed to get the display to work(somewhat) after shaking the device a bit. But even after that the display wont work properly, I even have 2 short videos of the screen acting weird when i got it to work. Here they are - Video 1 Video 2
Sorry for the ****ty quality, got it on my iphone. This was after I shook the device and the display magically started working. Even with the display working you can see it is really weird, even unresponsive at times.

So guys, there are a lot of places you can buy motherboards from, but they will charge you a lot more than what it's worth mainly because of the shortage within HTC.
I'm so sorry all of you are going through this, but i think we need to raise awareness of this issue. People are buying these phones without realizing there's a good chance they're going to have either bad WiFi antenna's or even a bad motherboard.
Send this to your friends, post it around, contact HTC.
Best of luck!

I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o

may heat have damaged gpu? it looks like when pc's video card is about to fail (like faulty memories or damaged gpu)

CAPSGUY said:
I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o
Click to expand...
Click to collapse
Heat damage.

I doubt it's heat damage, i hardly played games on mine and it had that problem. I think the most i played was Triple Town, and that was it.
Also, wouldn't it be a massive problem if it was heat damage? That means the tegra 3 processor can't handle stress, and given that the phone inherently has heating issues, this just draws the conclusion that the Tegra 3 is bad news?

it may be a faulty soc

From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.

Atrixx said:
From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.
Click to expand...
Click to collapse
Not all of the first batch flickered. Stop exaggerating.

[Q] HTC One X questions – temperatures, CPU frequencies, ripples and perhaps more.

Hello everyone. First of all, I want to write a small disclaimer saying that I have already searched multiple forums in order to find specific answers to my questions, but haven't managed to find the answers I needed. Furthermore, I am a first-time user on XDA so I also wanted to say Helloooo!!!
Here's the story. Two-days ago I have purchased an HTC One X from Orange, so it's the Tegra 3 international version. I need to point out that this is my very first smartphone. I haven't owned one until now because I felt like all I needed was a small box to speak in. However, times change and I am finally living in the present .
Needless to say, I love this device. However, I have a few questions regarding the handset, and handsets in general.
- First, the temperature. I have searched forums and I have learned that some smartphones get hotter than other, and that it's a normal thing. However, since I am not used with a hot device in my hands (literally and figuratively) it got a bit scared and I have searched the web for answers. The thing is, I wasn't able to find what is the exact safe-zone for this specific device. Keep in mind that this is a Tegra 3 version, and from my understanding Tegras it gets hotter than Snapdragons. Also, I have noticed that on many threads and forums, people mix-up battery and CPU temperatures…I simply want a clear answer. I want to know the safe-zone for both the CPU and battery, separately.
As a side note, I don't really care if the device feels warm in my hands when running demanding apps and games (normally the device is quite cool). However I am afraid I will damage the device if I play heavy 3D games….I don't want that to happen.
I was also wondering whether or not it's safe to use the phone with a protective case on, like otterbox defender. Wouldn't that rubber make the temperatures even higher?
====
- Second question: I ran StabilityTest because I got paranoid and I wanted to see if my device was stable. I ran the first CPU test (unrooted) for about 15 minutes and got no errors. However, I have noticed that on screen it said the cores run at 1,000 MHz…Wasn't this supposed to run at 1,5 Ghz?
=====
- Third. I have also learned yesterday evening that some HTC One X units have a screen ripple issue…I tested mine and indeed I have the same problem.
However, it slightly ripples mostly on the left side. The thing is, it doesn't bother me because it only ripples if I press the glass on its very edge, and I can't see a reason why I would do that when using the device normally. I admit, I haven't pressed too hard because I really like the device and I don't want to damage it.
So what I was wondering is this. Is it normal for every One X to get this ripple effect? I have searched an older thread somewhere, and opinions were mixed. People have said that as long as it doesn't affect the rest of the screen, it's normal. Others (probably those owning another device) claimed it's not normal and the owners should replace the device.
However, the thread was a few months old and I wanted to get some newer answers. Has HTC answered this issue? Is it or is it not normal? I mean, I know no ripples > some ripples, but still. Is it dangerous? Will the problem get worse with the passage of time?
The thing is, someone claimed they have returned the device only to get an even worse one…I am not bothered by how my display ripples. It's nothing annoying, so as long as everything remains the way it is, I see no reason to return the device.
Will it get worse in time…?
Also, is the HTC One X the very first device to experience this issue? If not, how did the situation developed for other handsets experiencing ripple issues?
====
- Lastly, some people claimed that a certain update addressed a certain overheating issue. I am running software version 1.29.401.11 and it says I'm up to date (again, international version). Was this bug-fixing update released on the international version already, or am I running a version that overheats my device? Or, was this problem present on the international version to begin with?
Thank you so much for having the patience of reading my wall of text. I apologize if any information was already out there, I simply couldn't find the answers I needed. Well, I found some.
Regards,
Neevar.

i really want to thank you for asking these questions. many of my questions will be answered too. i am waiting for the latest batch coz i believe i will get a perfect HOX. my basic issue is battery life is short. dint you face any problem like that? or wifi problem?
anyways. i am using N900. it is the most hackable device. i do many hacking and testing with it. can all these be possible with HOX. i am sorry but HOX will be my first android device so i know very little about android.
1) is it possible to hack WEP and WPA (with dictionary) wifi network?
2) is there MDK3 for android?
3) dsniff, dnspoof, etc
4) MITM attack.
if i buy HOX i will really miss my N900 for all these. is it possible to use them in android?

muid02 said:
i really want to thank you for asking these questions. many of my questions will be answered too. i am waiting for the latest batch coz i believe i will get a perfect HOX. my basic issue is battery life is short. dint you face any problem like that? or wifi problem?
anyways. i am using N900. it is the most hackable device. i do many hacking and testing with it. can all these be possible with HOX. i am sorry but HOX will be my first android device so i know very little about android.
1) is it possible to hack WEP and WPA (with dictionary) wifi network?
2) is there MDK3 for android?
3) dsniff, dnspoof, etc
4) MITM attack.
if i buy HOX i will really miss my N900 for all these. is it possible to use them in android?
Click to expand...
Click to collapse
First of all, thanks for arranging all these questions in nice manner.
I'll surely keep track of this thread, as I'm also having similar doubts, which are not yet clear even after reading many threads and posting threads....
Looking forward to buy a new HOX here, preferebly from latest batches....
And a kind request to members those who are replying;
kindly give an unbiased opinon, and pls dont mix up any other issues...
muid02:- buddy, Please read what the thread is for....dont mix up unnecessay issues here, like your N900, adroid and other stupid stuffs...If you want clarification in those issues, start a new thread....

Neevar said:
Hello everyone. First of all, I want to write a small disclaimer saying that I have already searched multiple forums in order to find specific answers to my questions, but haven't managed to find the answers I needed. Furthermore, I am a first-time user on XDA so I also wanted to say Helloooo!!!
Here's the story. Two-days ago I have purchased an HTC One X from Orange, so it's the Tegra 3 international version. I need to point out that this is my very first smartphone. I haven't owned one until now because I felt like all I needed was a small box to speak in. However, times change and I am finally living in the present .
Needless to say, I love this device. However, I have a few questions regarding the handset, and handsets in general.
- First, the temperature. I have searched forums and I have learned that some smartphones get hotter than other, and that it's a normal thing. However, since I am not used with a hot device in my hands (literally and figuratively) it got a bit scared and I have searched the web for answers. The thing is, I wasn't able to find what is the exact safe-zone for this specific device. Keep in mind that this is a Tegra 3 version, and from my understanding Tegras it gets hotter than Snapdragons. Also, I have noticed that on many threads and forums, people mix-up battery and CPU temperatures…I simply want a clear answer. I want to know the safe-zone for both the CPU and battery, separately.
As a side note, I don't really care if the device feels warm in my hands when running demanding apps and games (normally the device is quite cool). However I am afraid I will damage the device if I play heavy 3D games….I don't want that to happen.
I was also wondering whether or not it's safe to use the phone with a protective case on, like otterbox defender. Wouldn't that rubber make the temperatures even higher?
====
- Second question: I ran StabilityTest because I got paranoid and I wanted to see if my device was stable. I ran the first CPU test (unrooted) for about 15 minutes and got no errors. However, I have noticed that on screen it said the cores run at 1,000 MHz…Wasn't this supposed to run at 1,5 Ghz?
=====
- Third. I have also learned yesterday evening that some HTC One X units have a screen ripple issue…I tested mine and indeed I have the same problem.
However, it slightly ripples mostly on the left side. The thing is, it doesn't bother me because it only ripples if I press the glass on its very edge, and I can't see a reason why I would do that when using the device normally. I admit, I haven't pressed too hard because I really like the device and I don't want to damage it.
So what I was wondering is this. Is it normal for every One X to get this ripple effect? I have searched an older thread somewhere, and opinions were mixed. People have said that as long as it doesn't affect the rest of the screen, it's normal. Others (probably those owning another device) claimed it's not normal and the owners should replace the device.
However, the thread was a few months old and I wanted to get some newer answers. Has HTC answered this issue? Is it or is it not normal? I mean, I know no ripples > some ripples, but still. Is it dangerous? Will the problem get worse with the passage of time?
The thing is, someone claimed they have returned the device only to get an even worse one…I am not bothered by how my display ripples. It's nothing annoying, so as long as everything remains the way it is, I see no reason to return the device.
Will it get worse in time…?
Also, is the HTC One X the very first device to experience this issue? If not, how did the situation developed for other handsets experiencing ripple issues?
====
- Lastly, some people claimed that a certain update addressed a certain overheating issue. I am running software version 1.29.401.11 and it says I'm up to date (again, international version). Was this bug-fixing update released on the international version already, or am I running a version that overheats my device? Or, was this problem present on the international version to begin with?
Thank you so much for having the patience of reading my wall of text. I apologize if any information was already out there, I simply couldn't find the answers I needed. Well, I found some.
Regards,
Neevar.
Click to expand...
Click to collapse
Temperature - it does get hot. A lot of people say don't play games whilst charging the device, as it will get hotter.
I personally don't believe in this. The phone should have safeguards (similar to a PC) to specifically stop it overheating - infact it does, when it gets too hot, it stops charging. If it overheats and dies (which is a big if, i've certainly not heard of anyones hox dying from overheating), then this would be covered under warranty anyway. Which I believe is 2 years. It would be reallllly stupid for HTC not to test for heat issues before release. I'm sure they had a fleet of devices all running stress tests just to make sure they didn't melt.
I don't know the 'safe zones' all i know is that HTC confirmed that reaching a temperature of 55c is normal and nothing to worry about. I have since read of people reaching higher temps (72c) but I don't think even that had any adverse effects
The CPU underclocks itself for power saving. This is a separate feature from the companion core. This can be modified, you have to create a shortcut (easiest way is to use minimalistictext, and create a widget, that on tap will open the power saving settings shortcut.) It does run at 1500 however. You haven't been conned at least
Most hox's i've had (6 in total) had the screen ripple, the general rule on whether it is normal or not - if you have to push really hard to get it to ripple, then it's fine. It's only when it ripples on a very gentle touch that you might want to get it replaced/repaired. (a gentle touch does fall into normal use, and this ripple imo shouldn't happen under normal use.)
Do be sure that if you send back the device, that it IS a hardware problem, and that it is a bad enough issue to warrant possibly getting another, but worse problem. Note that I've been through 6 hoxs, each one of them with different (and some of the same) problems. The 6th one, is also defective, and is due to be replaced soon.
I don't believe the HOX is the first device to suffer from screen ripple. My DHD did it. The difference was i had to push unbelieveably hard to make it happen the slightest bit. So clearly there is some sort of design flaw here, particularly on those hoxs that just need a slight touch for it to happen.
Regarding the update that addresses overheating, somebody correct me if I'm wrong, but i think thats the 2.05 update, which hasn't been officially released yet, only leaked. You can install a custom rom with the 2.05 base, but otherwise just be patient and we shall soon have the update OTA.
Hope this helps

lawrence750 said:
Hope this helps
Click to expand...
Click to collapse
Thank you so much for the detailed reply Lawrence. Your feedback really cleared some things in my mind.
Regarding the temperature, I have never seen the LEDs go red or anything like that. It just feels warm, that's all. I just checked the temperatures and right now while idling it shows 39 degrees, but considering the fact that my room temperature is around 33 degrees, I suppose that's a good value (yeah, AC broke, I run a big fan in my face lol). While playing GTA 3 for about 30 minutes last night the temps reached 50 degrees. I have seen older posts claiming that 50 degrees is really bad, but those posts were after or even before the handset launched in certain regions, and most people claiming this were comparing the One X with their own handset. Now that you've said HTC confirmed that 55 is a normal temperature, I think mine performs quite well to be honest...
Note* I haven't played while charging.
About the screen ripple. It doesn't happen on normal use. but if I focus in holding my fingernail on the very edge of the screen and drag it from top to bottom, i do see faint ripples. as I've said, it doesn't bother me as long as it won't get worse... do you have any idea if it can get worse somehow with the passage of time?
I am rather afraid to replace it since yes, I might end up with an even worse unit... so, for me at least it all depends on whether or not the ripples can get worse or if it can damage my display in time. I really don't know what to do here...I certainly don't want to replace my phone for more than one time...
Since you already replaced your HTC One X 5 times now, can you tell me how the process works? Will they replace my phone at the Orange store or do they need to check on it for a frikin week before deciding to give me another?...
Regarding the update, if it's not out then I'll just wait. Considering the fact that according to HTC my temps are in check, and considering the fact that I never got a warning and / or reboot, I should be safe, I hope.

Neevar said:
Thank you so much for the detailed reply Lawrence. Your feedback really cleared some things in my mind.
Regarding the temperature, I have never seen the LEDs go red or anything like that. It just feels warm, that's all. I just checked the temperatures and right now while idling it shows 39 degrees, but considering the fact that my room temperature is around 33 degrees, I suppose that's a good value (yeah, AC broke, I run a big fan in my face lol). While playing GTA 3 for about 30 minutes last night the temps reached 50 degrees. I have seen older posts claiming that 50 degrees is really bad, but those posts were after or even before the handset launched in certain regions, and most people claiming this were comparing the One X with their own handset. Now that you've said HTC confirmed that 55 is a normal temperature, I think mine performs quite well to be honest...
Note* I haven't played while charging.
About the screen ripple. It doesn't happen on normal use. but if I focus in holding my fingernail on the very edge of the screen and drag it from top to bottom, i do see faint ripples. as I've said, it doesn't bother me as long as it won't get worse... do you have any idea if it can get worse somehow with the passage of time?
I am rather afraid to replace it since yes, I might end up with an even worse unit... so, for me at least it all depends on whether or not the ripples can get worse or if it can damage my display in time. I really don't know what to do here...I certainly don't want to replace my phone for more than one time...
Since you already replaced your HTC One X 5 times now, can you tell me how the process works? Will they replace my phone at the Orange store or do they need to check on it for a frikin week before deciding to give me another?...
Regarding the update, if it's not out then I'll just wait. Considering the fact that according to HTC my temps are in check, and considering the fact that I never got a warning and / or reboot, I should be safe, I hope.
Click to expand...
Click to collapse
I don't think the ripple gets worse over time, I can't say for sure really because I haven't had one long enough to see, however I can say that it does appear to be the way they are assembled that causes the issue, and its that that defines how bad the ripple is, rather than it getting worse over time.
My most recent hox, didnt have very bad ripple, and now after 'repair' it does, and also has a dead pixel in a different place. I suspect they actually replaced the screen, and it so happens that this screen has bad ripple. The other one didn't.
If I could find out for definite what they did it would kinda confirm whether the ripple gets worse over time or not, but they didn't log anything about the repair (tracking site never updated) and HTC can't tell me anything other about it than 'we're still waiting for it in repair center'
The replacement process (this applies to UK):
Sales of goods act states that if there is a fault with the device, in the first 6 months after purchase, it is the retailers responsibility to repair, replace, or refund the purchase, unless the retailer can prove that you caused the fault yourself.
If the repair option is chosen, then this mustn't significantly inconvenience the buyer. IE if they send it back unrepaired, they don't really have a choice from then, other than to replace it or refund you.
However there is also a cooling off period.
http://whatconsumer.co.uk/cooling-off-and-cancellations/
Depending on whether you bought the phone from an Orange shop (from actually within the shop) or bought it via internet/phone/mail, it differs slightly.
I'm pretty sure you don't actually
If you bought it online, or by phone, but not in the shop, then you will have a 7 day cooling off period, from the conclusion of the contract
If the service was activated before the 7 day cooling off period, then you have given up the right to a cooling off period, but this must have been clearly communicated and with your agreement.
Orange must also send you written confirmation of the contract and any other additional information applicable. If this doesn't arrive within the 7 days, but before 3 months after purchase, then the cooling off period doesn't start until these confirmations have arrived.
Assuming you're out of this 7 day period, and also assuming that you haven't accepted the goods yet(see below) then you can reject the goods if they aren't as described, fit for purpose, or aren't of satisfactory quality.
Customers are considered to have accepted goods when they:
tell you they have accepted them
alter them
keep them for a reasonable length of time - this varies according to the nature of the goods
Click to expand...
Click to collapse
I'm just looking for the cooling off period when bought in a shop, but my head hurts lol, if you do a bit of searching on google should come up fairly easily
Even if there isn't a cooling off period, which you don't need a reason to cancel, then you can reject the goods as mentioned above, on the basis they aren't of satisfactory quality, and in this instance orange will possibly replace, but they aren't obliged to at this point. Appeal to their goodwill, but they may well insist on sending it for repair.

I have read before than if CPU ran at 80 + degree every time then it can last for 2 years , so no worries about heat guys. The money which we have paid is worth.
Sent from my HTC One X using Tapatalk 2

forumhookersdotcom said:
I have read before than if CPU ran at 80 + degree every time then it can last for 2 years , so no worries about heat guys. The money which we have paid is worth.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
But can the adjacent components withstand that heat emitting from the CPU?
Sent from my HTC One X using xda premium

stuart0001 said:
But can the adjacent components withstand that heat emitting from the CPU?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
they use the foil layer to spread the heat over the device, so yes i expect that any nearby components would be fine.

I'm starting to get pissed off.
I got in touch with an HTC technical agent via their online form, and I have received an email where the agent told me that the battery temperature should not go over 50 degrees Celsius. If that happens, then he advised me to return the phone immediately.
He also said that ripples are not normal and once again, I should return the phone.
So I ran Glowball for about 20 minutes and my battery has gone up to 61 degrees Celsius....
I decided to take my phone back to the store where I have bought it. Those dudes raised their shoulders and told me to go to the company that deals with warranties in order to get a paper, then return to them.
I asked them if I can cancel my contract and get a refund, but no, apparently it too much time has passed since I made the purchase.
I have called the company and a clueless lady answered then cut me off mid-sentence when I started talking about technical stuff. She was clearly clueless but asked me if I have been at the store with my phone...derp...
Then she told me that I should go there on monday and see what's what....
What an incompetent way of doing things. I am 99% certain that I won't go anywhere with these monkeys, either that or I'll waste at least a whole month trying to get a hold of a HOX that works as intended.
This being my very first smartphone, I am very disappointed and I'm fearful I have just got myself a two year contract with a carrier, for a phone that doesn't work and with which I'll probably stuck with because of these idiots.
And by the way, why hasn't HTC recalled or announced every carrier and company that deals with warranties that every phone that has ripple and overheat issues need to be recalled and replaced as soon as someone like me shows up in their store with a faulty device in their hands???

htc one x cpu and battery
Hi,
I have the following problem:
I have a HTC One X and have the BinDroid 5.0.0 Rome installiert.Der battery goes down quickly and the system hangs, no matter what I want ... the problem was with Coredroid V4.0 and BinDroid 4.0.0 already ... Not even in Whatsapp I can write without it hangs and the battery will not work correctly if it depends on the charger as soon as I use some program ... no matter what, whether whatsapp or other app's ... in the car when it depends on the charger, it produces the error message "Unable to load, the unit will be more current than the charger can charge" <- something like that ^ ^
now my question: it may be that generally run all CPUs instead of one CPU and the other can be switched on when it is necessary, as it should be normal, according to HTC?
What can or should I do that my HTc one x fluent running again?
Am very satisfied with BinDroid and in my opinion is the best ROM for the HTC One X

ASUS Answers

Hello XDA Community,
My name is Scott, I am the ASUS support specialist responsible for the Nexus 7 2012 and 2013. I am leaving this message in the Q&A section to let everyone know if you are having any issues or need support with your Nexus 7 then please feel to email me. My contact information will be found in my signature once it has been activated. For now see below.
I can only offer warranty and RMA support for customers located in North America, but I would be more than happy to assist with troubleshooting your issues regardless of where you are located.
If you are experiencing issues with a particular ROM or Kernel then I would recommend posting your questions in that thread.
If it is a hardware or stock issue then by all means ask away, I may not always check my PMs so emailing me is the best source of contact.
Thanks XDA Community!

Yeah, when is the 2013 LTE going to be up to date? The point of a nexus device is to always be current but yet us deb owners have been crapped on for more than a month in regards to 4.4.4. Its really gonna suck when Android L comes and us deb owners are the only nexus devices not current for a while.

Can you say something about erratic touch screen issues with Nexus 7 2013? And why ASUS / Google has never acknowledged or officially commented about it?
I'm not sure if i have to explain the issue as it's well known, but basically the touch screen has serious issues if it's laying on desk / bed (is not being held / not connected with usb or headphones)
I can guarantee it's affecting ALL Nexus 7 2013 devices, some people just dont know how to reproduce it.
It's shown on this videos for example:
Before you say it's isolated issue, here is amount of results searching for "Nexus 7 2013 touchscreen issue" on Youtube: https://www.youtube.com/results?search_query=neus+7+2013+touchscreen+issue (over 122.000 results for the lazy)
Here are some potential fixes but they are not working well AFAIK:
http://forum.xda-developers.com/showthread.php?t=2535835
http://forum.xda-developers.com/showthread.php?t=2428133
I had my Nexus 7 RMA'd (motherboard was replaced), and it changed nothing. Still the same issue. (i can send you RMA number if you want)
It seems to be grounding problem. (when tablet is being held or connected with headphones / USB there is no problem - as it's grounded properly)
Care to comment? Is this a bad design (Google) or production issue (ASUS) ?

pre4speed said:
Yeah, when is the 2013 LTE going to be up to date? The point of a nexus device is to always be current but yet us deb owners have been crapped on for more than a month in regards to 4.4.4. Its really gonna suck when Android L comes and us deb owners are the only nexus devices not current for a while.
Click to expand...
Click to collapse
Hello pre4speed,
I am just as anxious as you to see the 4.4.4 update released for the LTE model. At this time I cannot give a release date for this because Google has not released an image for this device. When it comes to the Nexus line Google is responsible for the releases. It could be possible that the LTE edition might skip 4.4.4 and jump straight to Android L when it is released. Let’s hope we see something soon, If you need further assistance you can email me with the Case number N140822232 in the subject line for reference.

k3lcior said:
Can you say something about erratic touch screen issues with Nexus 7 2013? And why ASUS / Google has never acknowledged or officially commented about it?
I'm not sure if i have to explain the issue as it's well known, but basically the touch screen has serious issues if it's laying on desk / bed (is not being held / not connected with usb or headphones)
I can guarantee it's affecting ALL Nexus 7 2013 devices, some people just dont know how to reproduce it.
Before you say it's isolated issue, here is amount of results searching for "Nexus 7 2013 touchscreen issue" on Youtube: https://www.youtube.com/results?search_query=neus+7+2013+touchscreen+issue (over 122.000 results for the lazy)
Here are some potential fixes but they are not working well AFAIK:
http://forum.xda-developers.com/showthread.php?t=2535835
http://forum.xda-developers.com/showthread.php?t=2428133
I had my Nexus 7 RMA'd (motherboard was replaced), and it changed nothing. Still the same issue. (i can send you RMA number if you want)
It seems to be grounding problem. (when tablet is being held or connected with headphones / USB there is no problem - as it's grounded properly)
Care to comment? Is this a bad design (Google) or production issue (ASUS) ?
Click to expand...
Click to collapse
Dear k3lcior,
There are reports of the Nexus 7 suffering from touch issues, most of these reports have been fixed with a software update. If the updates do not resolve the touch issues, I recommend sending it in to be diagnosed. I would be more than happy to help assist you and all others with our RMA process.
Since your Nexus 7 has already been to our repair facility I may be able to see what other options are available. If you are interested please feel free to email me at [email protected] with your serial number. Also, please put case number # N140822280 in the subject line.
Best regards,

I have bought Nexus 7 (2013) last August and the warranty had been void already. Three of the sensors including the accelerometer, gyroscope and the magnetic sensor do not work properly which causing the malfunction of auto-rotating. I have sent the tablet for RMA process before and the sensors have been replaced. However, the sensors worked for a week only. In the most of the time, the accelerometer and gyroscope look like disabled but the magnetic sensor can return some value although I reboot the machine.
Will the smart cover case affect the sensors by magnetic field? <--I'm just guessing
I cannot figure out the reason why the sensors do not work. Can you give some opinions to me? Thanks
The related post: http://forum.xda-developers.com/showthread.php?t=2746045

pc323 said:
I have bought Nexus 7 (2013) last August and the warranty had been void already. Three of the sensors including the accelerometer, gyroscope and the magnetic sensor do not work properly which causing the malfunction of auto-rotating. I have sent the tablet for RMA process before and the sensors have been replaced. However, the sensors worked for a week only. In the most of the time, the accelerometer and gyroscope look like disabled but the magnetic sensor can return some value although I reboot the machine.
Will the smart cover case affect the sensors by magnetic field? <--I'm just guessing
I cannot figure out the reason why the sensors do not work. Can you give some opinions to me? Thanks
The related post: http://forum.xda-developers.com/showthread.php?t=2746045
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Hello PC323,
I am sorry to hear about three of your sensors failing within a week of the repair. In regards to your question about the smart cover affecting the sensors, there is a very slight possibility, depending on which cover you are using. If you are using the official case for the Nexus 7 then there should be no interference, the magnet that is included should be small enough and placed properly so it does not affect other sensors. I cannot speak about third party covers though. You can always try wiping the cache (done through the recovery) or even a factory reset if you wanted to go that far. If the resets do not resolve you issues then it might be a hardware issue. If you would like you could email me and include case number 140822657 in the subject line for reference. If you provide your Serial Number I will be able to see what was repaired on your device as well.

Hi Scott! Great to see manufacturers represented on the forum! Never seen this before, guess I should have gotten a nexus device sooner. Is there any way we can see phonecall support for the LTE version? I've seen the asus padphone, is our radio missing something hardware wise or is Google/Asus holding back? When I get home from work I go straight from my phone to my nexus 7 but I would love to be able to just pop my sim in and not worry. I'm a job jumper and I need to receive calls on my nexus

@non4 said:
Hi Scott! Great to see manufacturers represented on the forum! Never seen this before, guess I should have gotten a nexus device sooner. Is there any way we can see phonecall support for the LTE version? I've seen the asus padphone, is our radio missing something hardware wise or is Google/Asus holding back? When I get home from work I go straight from my phone to my nexus 7 but I would love to be able to just pop my sim in and not worry. I'm a job jumper and I need to receive calls on my nexus
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Hello,
I am aware that there are some workarounds that involve using google voice and forwarding your calls. To me the easiest option would be to find an application that uses your Nexus 7 as a Bluetooth device. This will allow you to use your tablet to place phone calls and send text messages. I can’t personally recommend an application that will do this but I do know that there are applications that will let you do this. This would not require you to move your sim card form one device to the other. If you need to contact me your personal case number is N140823357.

trade LTE for non LTE?
I was one of the first purchasers of a Transformer Prime and needed solid GPS performance. Asus bought back my Prime and I purchased a TF 700. I replaced my TF-700 with a Nexus 7 2013 LTE so I could get the benefits of having the most current version of the Android OS. Well, we all know how the most expensive LTE model is the "ugly step child" who's updates actually lag behind non Nexus devices.
I am trying to stay positive here but this level of support isn't what we have been led to expect for Nexus devices. Is it possible to exchange a Nexus 7 2013 LTE for a non LTE model?
With the exception of the uber late updates to the tablet I truly love it. The most expensive model shouldn't be the Cinderella.

Scott, my N7 2013 doesn't get recognised by PC when connected via USB. What may the issue? It is very frustrating. Gives me USB device not recognised(port reset failed) message every time I connect it any PC(I have tried connecting it to a few) using different cables.

[email protected] said:
Hello,
I am aware that there are some workarounds that involve using google voice and forwarding your calls. To me the easiest option would be to find an application that uses your Nexus 7 as a Bluetooth device. This will allow you to use your tablet to place phone calls and send text messages. I can’t personally recommend an application that will do this but I do know that there are applications that will let you do this. This would not require you to move your sim card form one device to the other. If you need to contact me your personal case number is N140823357.
Click to expand...
Click to collapse
But why no native calls? These apps you speak of are unreliable

Nexus 7 USB port needs replaced
[email protected] said:
Hello XDA Community,
My name is Scott, I am the ASUS support specialist responsible for the Nexus 7 2012 and 2013. I am leaving this message in the Q&A section to let everyone know if you are having any issues or need support with your Nexus 7 then please feel to email me. My contact information will be found in my signature once it has been activated. For now see below.
I can only offer warranty and RMA support for customers located in North America, but I would be more than happy to assist with troubleshooting your issues regardless of where you are located.
If you are experiencing issues with a particular ROM or Kernel then I would recommend posting your questions in that thread.
If it is a hardware or stock issue then by all means ask away, I may not always check my PMs so emailing me is the best source of contact.
Thanks XDA Community!
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Scott,
I saw your post and am taking you up on your offer.
Her's my story so far:
I called Asus this morning to inquire about replacing the USB port on a Nexus 7. After quite some time with the rep all he could say was the estimate was around $200 but it could come up cheaper depending on what the technician finds.
I know the problem with my sons Nexus 7 is simply the USB port needs to be replaced because the tablet still functions 100% in every way. The only issue I have is that when he plugs in the charging cable it will simply fall out. He has to make sure it stays in and not touch or move the tablet while it is charging. There is no need to troubleshoot, only to replace that USB connector part. I see the part on ebay ranging from $44 to $75, but I prefer to have the manufacturer repair my device as opposed to doing it myself or third party. Can you advise me if I can get a more solid price please as I feel that before I spend $200 to repair my sons almost 2 year old tablet I'd sooner replace it. If I replace it, it's likely I may choose the manufacturer that has been supporting me the best, and at the moment that is not Asus. Is this something you can help me with please? Thanks

Probably you can pinch the port .... They seem to open up and get loose pinch it down with a flat head and moderate pressure ..... Worth a try
Sent from my LG-D803 using XDA Free mobile app

Hi! My nexus have problem with wifi. When i download apps from google play, speed is about 0.2-0.3 mb/s. It's very slow. On my phone is 1.0-1.5 mb/s. Chrome and others works great. Is this issue in hardware or software?