Develop Bugs

HTC Repair

My camera stopped working on my desire after 12months and I contacted HTC. Now I can't fault their service in that they picked it up when they said they would the next day and I have it back a week later. Although they failed to inform me it was being sent back to me.
I open it up and straight away I see my bronze fasica is now a slightly glossy black and they metal volume up and down buttons are now plastic. I fail to see why they had to replace these. My fascia was scuffed but then so is the new one! Also they replaced the AMOLED screen with an SLCD one. All this was done without asking me. The phone has the same S/N although different IMEI.
I just wondering if anyone has experienced this and I am likely to be able to get it back to the original colour. Not keen to have to lose my phone for another 7days - my old iphone 3g is unusable with the new iOS. I realise I am stuck with the screen, not sure if that is good or bad to be honest.

If you still think its broke raise a complaint. I had a nightmare with my trackpad repair.
Sent from my HTC Desire using Tapatalk

f0xy said:
If you still think its broke raise a complaint. I had a nightmare with my trackpad repair.
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
The phone seems to work fine now, probably because they changed everything! But I would have liked to have got the same colour back as I sent off, as the all black and plastic buttons look a bit cheap. I am just a little surprised they needed to change it and you think they might have used a non-scuffed fascia.

I recently got my Desire back from HTC repair, they fitted a new touch panel and also a new bezel (due to a fault not damage). The bezel is the same bronze colour as the old one.

I wonder if legally they can just change the specification of my phone while repairing without telling me. If you took a car in for repair and got it back a different colour, now with a tinted windscreen and it had different scratches than before you would be reasonably annoyed. Not worth as much obviously but still I feel the point remains.
My box cleary says AMOLED screen and what I have now doesn't have one. I guess I am going to have to send it back to get the same colour as I sent them. Just waiting for them to get back to me now.

Complain I did for the ttackpad, ended up getting a new desire and 2 desire s
Sent from my HTC Desire using Tapatalk

f0xy said:
Complain I did for the ttackpad, ended up getting a new desire and 2 desire s
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
2 desire s's? can I have one?

Lothaen said:
2 desire s's? can I have one?
Click to expand...
Click to collapse
Ha the Mrs claimed it! I prefer desire at moment. Rom development is slow for DS.
Although it has great battery life!
Sent from my HTC Desire using Tapatalk

Can you post a pic of how the phone looked when you got it back?
Sent from my HTC Desire CDMA using XDA App

mines off for repair today. how am I gonna survive 7 days..
getting a new mainboard hopefully to fix the overheat/reboot problem.
i want something to go wrong so I get a free Desire S!

I am less interested in free stuff and just want the amoled htc desire in silver/brown (or whatever that colour is) that I had. I already have had to use my unbearably slow iphone 3g for a week now. And I still haven't heard back from HTC with the promised repair report and them telling me what they can do about it.
As for a photo, I will see what I can do.

niko123456 said:
mines off for repair today. how am I gonna survive 7 days..
Click to expand...
Click to collapse
I had to use my wifes old Pink Motorola RAZR for a week!

At the end of the day, you paid for the product with the spec you originally had. AMOLED and with whatever finish it had.
As subjective as it may be, the replacement or repair you receive should match the original product, and if you consider a change a downgrade, it is a downgrade.
If you need the phone, look at the SLCD as an upgrade (personally I prefer them, and theoretically, it is a better display). Better colour reproduction etc.
If not, demand a replacement, whether of parts or of the whole phone, that matches that of your old phone.
The reason for the differing IMEI but same serial number is because they replace all the internals, then assign your old serial number.
Sent from my Desire HD using Tapatalk

Futuredev.tjb said:
Can you post a pic of how the phone looked when you got it back?
Click to expand...
Click to collapse
Image below, fairly obviously not the same phone. You can also see the scratches/chips to the left of the phone.
I just phoned HTC and apparently it takes five working days for them to know why the repair company did this and what they can do. This isn't exactly making me want to get another HTC phone at the moment. Any tips on how to get them to sort things out quickly?
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I am digging up this old thread of mine as my phone has now been to the repair centre three times and is still not working properly. HTC will offer me a refurbished phone built by the repair centre, who I have little trust in, but I have to send my back and wait 7-10 days for another to be sent. A rough outline, or rant, can be found here: http://mollehill.blogspot.com/2011/11/htcs-uk-repair-woes.html
Anyone else had such issues? Or am I just being incredibly unlucky. Not sure I could buy HTC again or recommend them to others.

could they not do a change on delivery? They courier your phone and its swapped on your door step. you get your phone and they get your broken one.

madnlooney said:
could they not do a change on delivery? They courier your phone and its swapped on your door step. you get your phone and they get your broken one.
Click to expand...
Click to collapse
They have now offered me a much quicker turn around on the phone.

[Q] Defect or not?

Hey everyone, I already used the search funtion, however I wasnt able to find a thread matching my problem.
I've got my 3rd HOX now, the first 2 were HT23.. - phones, both had that screen-flickering-problem. My 3rd one, a HT24 - version, doesn't have that problem at all, however there is some serious light bleeding on the bottom, you can see the the backlight - LEDs.. I've got some Photos for you:
WHITE SCREEN:
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WHATSAPP:
SMS:
As you can see, this is just quite annoying..
Does anyone of you has the same problem, is this normal, or should I get a replacement?
Thanks in advantage
EDIT: It may not look that annoying in the pictures, however, in reality, you can see these spots very, very well..

Does noone have this problem too?

Mine has none of that problem, mine is an ht23 as well, been faultless.
i would ask for a replacement.

anoniemouse said:
Mine has none of that problem, mine is an ht23 as well, been faultless.
i would ask for a replacement.
Click to expand...
Click to collapse
Thanks for your response, yeah, I think i'll get a replacement again... :/

My friend has had this issue. Get it replaced mate. I have a weird issue with a small yellow smear on the screen that seems to be fading. Phone is perfect apart from this. You can only see it if you are on a white screen. Its weird.

Game-Modo said:
My friend has had this issue. Get it replaced mate. I have a weird issue with a small yellow smear on the screen that seems to be fading. Phone is perfect apart from this. You can only see it if you are on a white screen. Its weird.
Click to expand...
Click to collapse
Thanks, I will do this, however, this is will be my 3rd replacement now.. its getting annoying :/

fekle said:
Thanks, I will do this, however, this is will be my 3rd replacement now.. its getting annoying :/
Click to expand...
Click to collapse
Get this for bad, before my One X I replaced 3 Sony Xperia S phones and in the end they gave me a HTC One X that has a gsensor failure. This new one seems ok apart from the small yellow smear that seems to be fading. So I am happy now.
Smart phones really need better testing before release to be honest.

Game-Modo said:
Get this for bad, before my One X I replaced 3 Sony Xperia S phones and in the end they gave me a HTC One X that has a gsensor failure. This new one seems ok apart from the small yellow smear that seems to be fading. So I am happy now.
Smart phones really need better testing before release to be honest.
Click to expand...
Click to collapse
You're so right!
So I'll replace mine, however, I'm going to do it with some more intelligent timing.
I got my 3rd Unit from Amazon on April 27th. Due to Amazon's 30-Day replacement-rule, I can ask for a replacement till May 27th.
So if I get my replacement on May 25th or somewhat, chances of getting a May-Device, which should be "perfect" after 2 months of production with mistakes, are good..

I think you are making a very wise decision there, also with luck you may even have a newer firmware on it too.

anoniemouse said:
I think you are making a very wise decision there, also with luck you may even have a newer firmware on it too.
Click to expand...
Click to collapse
yeah and maybe S-OFF is achieved 'till then, so I don't have to use HTC-DEV-unlock for my (hopefully) long-time device

fekle said:
yeah and maybe S-OFF is achieved 'till then, so I don't have to use HTC-DEV-unlock for my (hopefully) long-time device
Click to expand...
Click to collapse
That is what i am waiting for, not keen on doing it through the HTC site.

anoniemouse said:
That is what i am waiting for, not keen on doing it through the HTC site.
Click to expand...
Click to collapse
Yeah, me too, however I did it due to the 3-Buttons which annoy the f*ck out of me

I have this on my phone too Did you replacement come back perfect?

HTC One X's part of touch screen not working at all

I brought my HOX about a month ago, no issues at all after updating to 1.28, no built issues zero software issues, it was perfect.
But today morning i installed a game and tried to touch the menu bar(the vertical bar with 3 dots just above capacitive buttons) and it does not work.
Not only in the game but everywhere you try to touch that area nothing happens.
This problem is not only limited to the menu bar, but also till very slightly above it.
The 1.29.7 update for asia just came out, i thught this would fix it but it didnt.
Tried to factory reset but still doesnt works.
Is this a hardware problem? Should i take to htc?
And do you think i will get a replacement or a repair job done?
Also, i have never dropped the phone even once, it was aways in soft silicon case away from any rough use. In fact, it has hardly been used.
Thanks

I would send it right back to HTC for a replacement.

Exchange it. I had a simular problem with mine but it was the top of the screen that stoped working. In the end I had to get a exchange.
Sent from my HTC One X using Tapatalk 2

Same problem here, but I've unlocked mine voiding my warranty : (

Defo not fixed with firmware updates as I had the same issue with my first one and had to return it for an exchange

had the same problem and gone for a replacement. I have tried many things with the guidance of HTC support center none worked.

same problem here
took it back to shop where it was purchased from, it took over 6 weeks for repair centre to return it.
just got it back today and the problems are still there
im sooo unhappy with this phone.
ive emailed HTC and waiting on a response.
i want a new one or my money back.

SO SAD
IF YOU LIKE MY WORK, THANK ME BY THE BUTTON BELOW

@op take it to htc, there's a really good chance its a hardware problem.
rishabho1 said:
SO SAD
IF YOU LIKE MY WORK, THANK ME BY THE BUTTON BELOW
Click to expand...
Click to collapse
Wtf kind of a reply is that.

I haveproblem too.
I start phone in Safe mod and enter in HTC Function Test v3.01.01g (*#*#3424#*#* - that is code entered in dialer).
What to do?
Just see pictures and you will see problem.
When is phone on Safe mod and on charger no probs. :S
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Thanks!

Id send it to HTC seems like a hardware issue.

On phones with this problem , using the asia rom?
i have asia rom this problem on my phone but in safe mode my phone works perfectly
I think the software problem

harmonikas996 said:
I haveproblem too.
I start phone in Safe mod and enter in HTC Function Test v3.01.01g (*#*#3424#*#* - that is code entered in dialer).
What to do?
Just see pictures and you will see problem.
When is phone on Safe mod and on charger no probs. :S
View attachment 1314306
View attachment 1314307
Thanks!
Click to expand...
Click to collapse
I am expireincing the exact same problem, except the non working part of digitizer is just above the middle of the screen. Is flashing a new ROM would fix it? I think i have nothing to loose, since i cannot send my phone to AT&T because i bought it used on ebay and i live in Canada. I guess it could be 50% chances ROM issue, my old Sensation was having a speaker issue, witch was playing very weak, i sent it to HTC and they flashed a new ROM, it got is spaeker fixed.

I too had this problem although it was intermittent. Sent my HOX to be repaired on Thursday, waiting to hear back.

Michealtbh said:
I too had this problem although it was intermittent. Sent my HOX to be repaired on Thursday, waiting to hear back.
Click to expand...
Click to collapse
Did changing the ROM do any good? I have the exact problem on my HTC, bought through craiglist, and am now in India so the warranty won't work. Is there anything I can do to correct it short of replacing the whole LCD?
Your help will be much appreciated.

[email protected] said:
Did changing the ROM do any good? I have the exact problem on my HTC, bought through craiglist, and am now in India so the warranty won't work. Is there anything I can do to correct it short of replacing the whole LCD?
Your help will be much appreciated.
Click to expand...
Click to collapse
Changing rom didn't help, had to get it repaired

Same problem here.
two months... i´ll try a exchange

harmonikas996 said:
I haveproblem too.
I start phone in Safe mod and enter in HTC Function Test v3.01.01g (*#*#3424#*#* - that is code entered in dialer).
What to do?
Just see pictures and you will see problem.
When is phone on Safe mod and on charger no probs. :S
View attachment 1314306
View attachment 1314307
Thanks!
Click to expand...
Click to collapse
THis seems to of got my 3 capacitive buttons working thanks :laugh: :good:

OMG unlucky....
My second HOX with this problem....
Touch was unresponsive middle part
Reflash, Flash, Stock, Custom none fixes

Hi I do have same issue as same in screen shot shown I have at&t which does not warenty please help

One X substitute suggestion (due to death grip)

Hi All,
Was planning to get the One X next week, with the Reverse death grip news, I will not take that risk.
I am now considering One S. Not considering GS3 due to it's price.
I would appreciate if you could advise which phone would fit as a substitute, or maybe i should wait month for new batch of the phone?

Fuseless said:
Hi All,
Was planning to get the One X next week, with the Reverse death grip news, I will not take that risk.
I am now considering One S. Not considering GS3 due to it's price.
I would appreciate if you could advise which phone would fit as a substitute, or maybe i should wait month for new batch of the phone?
Click to expand...
Click to collapse
Only some users have the wifi issue, it took over 2 months for this problem to be alerted by users, so doesn't sound major at all.
I have an international one x, had it from launch and never had any wifi issues.
And as I type this..... Full signal wifi
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Sent from my HTC ONE X using Tapatalk 2

Fuseless said:
Hi All,
Was planning to get the One X next week, with the Reverse death grip news, I will not take that risk.
I am now considering One S. Not considering GS3 due to it's price.
I would appreciate if you could advise which phone would fit as a substitute, or maybe i should wait month for new batch of the phone?
Click to expand...
Click to collapse
You should be ok now, i havent had any issues with mine whatsoever

Got my One X yesterday, no WiFi problems whatsoever. The phone is flawless.
Sent from my HTC One X using XDA

Have my one x since 3-4 weeks. No WiFi issue at all. I have got better connectivity than my friends (iphone 4s, HTC desire and some Samsung phone... Ace or something)...
Sent from my HTC One X using XDA

Me neither, no wifi problems at all.
Fun, another wifi thread with 'mine works' and 'mine isn't working'.

Fuseless said:
Hi All,
Was planning to get the One X next week, with the Reverse death grip news, I will not take that risk.
Click to expand...
Click to collapse
All phones might have a problem. Yeah. Never buy anything.

" While many customers have not experienced any problems with signal strength, we have taken immediate steps to implement a solution in our production process to prevent this issue from happening in the future."
http://m.itproportal.com/2012/06/21/htc-acknowledges-one-x-wi-fi-defect/
Sent from my HTC One X using xda premium

BenPope said:
All phones might have a problem. Yeah. Never buy anything.
Click to expand...
Click to collapse
Comment of the day
Sent from my HTC One X using XDA

chrisjcks said:
Only some users have the wifi issue, it took over 2 months for this problem to be alerted by users, so doesn't sound major at all.
I have an international one x, had it from launch and never had any wifi issues.
And as I type this..... Full signal wifi
Sent from my HTC ONE X using Tapatalk 2
Click to expand...
Click to collapse
Same here mate ,best phone I've ever owned

BenPope said:
All phones might have a problem. Yeah. Never buy anything.
Click to expand...
Click to collapse
This is more than true, and ive heard tons of 1s users complaining about their signal loss
Most people dont go pressing their top left corners on purpose, and a lot just dont have the issue. the 1x is the phone of thisvyear, and it can only be beaten by the ONE XXL
Sent from my HTC One X using Tapatalk 2

Fuseless said:
Was planning to get the One X next week, with the Reverse death grip news, I will not take that risk.
Click to expand...
Click to collapse
You realize the majority of phones aren't affected? Mine's a March (early) build HT23 and works as well today as it did when I got it. There's a chance you could get a unit with the problem but there's a much greater chance you won't.

I have the international version for 3 weeks now (bought from Expansys.ca) and no problems whatsoever. :cyclops:

Two handset and no issues

Ive had phone from launch no problems at all in fact best device Ive had gave girlfriend s3 much prefer my one X
Sent from my HTC One X using XDA

If WiFi problem was so wide, HTC wouldn't state that they will replace defected handsets.
Sent from my HTC One X using XDA

Fuseless said:
Hi All,
Was planning to get the One X next week, with the Reverse death grip news, I will not take that risk.
I am now considering One S. Not considering GS3 due to it's price.
I would appreciate if you could advise which phone would fit as a substitute, or maybe i should wait month for new batch of the phone?
Click to expand...
Click to collapse
Death grip lol, I hate the way people over exaggerate problems with this phone after reading a few threads on internet forums with problems. All phones will have probles with them, well when I say most I mean most companies (Samsung, HTC, iPhone) will have a few hundred phones that are defective. Get the One X, if you are unlucky, get a replacement within 28 days from the ship you bought it from.
my Wifi is perfect, the only problem with my phone is a yellow dot in the rottom right of my phone, well more like a patch but it doesn't bother me that much! I've rooted my phone so probably killed the warranty.

No wifi issues here, get the phone Always remember the people who have problems post on fourms, people who dont have issues dont. So it seems like the problem is widespread

Fuseless said:
Hi All,
Was planning to get the One X next week, with the Reverse death grip news, I will not take that risk.
I am now considering One S. Not considering GS3 due to it's price.
I would appreciate if you could advise which phone would fit as a substitute, or maybe i should wait month for new batch of the phone?
Click to expand...
Click to collapse
I would wait a month or so.

Wow, hahahahahahahahahahaha

Bad bad bad signal!!

Hi everybody! i have my hox since june, and phone signal was bad since beginning, but now it's worse than ever!
It's really annoying to have no signal half of times that i pull hox out from poket, and if i need to send a message or to phone someone i need to use it like this:
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I have hboot 1.28 now, and it seems to be worse than with 0.95, radio version is 5.1204.162.29, my operator is Vodafone Italy and my friend with the same phone same operator and same rom has the same problem!
Are we alone in this world with this problem?
Can it be radio version problem? (solvable with just flashing a new radio)

Maybe it's your network? No signal issues for me on Vodafone UK on any of the radios. Try your sim in another phone if you have one, or try another sim in your phone to cancel out phone issues.

i will try,

same problem here
Thought I'm the only one had this problem... It happens to me too often. when I pull out of my pocket there wont be any signal. Then I will switch to flight mode and will come back to get the signal. 4 to 5 times a day :crying:
Now ordered a new sim card. lets see whether this is a sim problem or its One X

I used to get low signal as well. This is what I did to fix my problem,
Go to Settings->Mobile Network->Network mode (Select GSM only). Before this I used to get only 2 bars, now I get full 5 at almost all times!
Hope this helps....

I think is trolling
Gesendet von meinem HTC One X mit Tapatalk 2

Since day one my HOX was losing signal completely.1st day I had it lost the signal twice and since them from time to time did it again but usualy after turning it off and back on the problem was fixed.The last couple of days though (now I have for a bit longer than a month) has done it 5-7 times and turning off and on didnt fix the problem all the time....I was too thinking that this may be a sim problem but if you have the same problem then it cant be the sim but the phone.Today I pulled the sim off and reinserted it and it seems to be working fine.Of course there is no way of telling if the problem will reappear.I just hope it wont because there was a period of 15 days that didnt happen even once.Let me close this by saying that when it could not find signal funny enough when I did manual search for networks it did find my network but trying to connect said that sim is not compatible to that network!!!!
I hope the JB update (whenever we get it) will solve this problem too as if the problem persists I would have to send my phone to HTC service which is the last thing I want to do....... :crying:

gkm8123 said:
I think is trolling
Gesendet von meinem HTC One X mit Tapatalk 2
Click to expand...
Click to collapse
Are you talking about me? If so, then no, I am not trolling.
I am no expert, I was merely pointing towards something that worked for me. I had horrible signal from day one and while looking through the settings, I switched from 'GSM/WCDMA auto' to 'GSM only' after manually selecting the network and it fixed the low signal. No idea why or how.

SQr17 said:
Are you talking about me? If so, then no, I am not trolling.
I am no expert, I was merely pointing towards something that worked for me. I had horrible signal from day one and while looking through the settings, I switched from 'GSM/WCDMA auto' to 'GSM only' after manually selecting the network and it fixed the low signal. No idea why or how.
Click to expand...
Click to collapse
yeah but the connection is slow -.- we want strong signal and speed at the same time

It's to do with contacts not connecting right in side of hox.
There's a thread with the same issue but with the GPS.
The person posted a vid showing how he fixed it.
It worked for me so 90% sure it will for you if your confident enough here's a link to the post.
http://forum.xda-developers.com/showthread.php?t=1930094
Hope it helps
Sent from my HTC One X using xda app-developers app

I had the same issue....i was rooted and unlocked bootloader...i sent to htc..they could not repair the phone so they sent me a new one free of cost......i guess i was just lucky...but the new one has no issues at all...
Sent from my GT-N7100 using xda premium

dryan433 said:
It's to do with contacts not connecting right in side of hox.
There's a thread with the same issue but with the GPS.
The person posted a vid showing how he fixed it.
It worked for me so 90% sure it will for you if your confident enough here's a link to the post.
http://forum.xda-developers.com/showthread.php?t=1930094
Hope it helps
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
i've attached a paper foil on every antennas of my HOX and it didn't work for me

matt95 said:
i've attached a paper foil on every antennas of my HOX and it didn't work for me
Click to expand...
Click to collapse
i think you have to clean contacts with alcohol, maybe they're oxidated... and why paper? take a try with aluminium as you did with wifi!

glukosio said:
i think you have to clean contacts with alcohol, maybe they're oxidated... and why paper? take a try with aluminium as you did with wifi!
Click to expand...
Click to collapse
Sorry I typed it wrong, I've attached aluminium foil, they couldn't be oxidated... That's pretty impossible
Sent from my HTC One X using XDA Premium HD app

Last night after a full charge the phone didnt find signal again no matter what I tried.
I took the sim out and put back in but no change then suddenly after 4 or 5 times turning it on and off it found signal.
I will get a new sim to see if that could be the problem but I dont think it has anything to do.
However noway I will not open the phone my self and lose warranty.
If situation doesnt improve after the replacement of sim I ll send it to service right away and press them for a new one or at least a fast repair.

tasos12 said:
Last night after a full charge the phone didnt find signal again no matter what I tried.
I took the sim out and put back in but no change then suddenly after 4 or 5 times turning it on and off it found signal.
I will get a new sim to see if that could be the problem but I dont think it has anything to do.
However noway I will not open the phone my self and lose warranty.
If situation doesnt improve after the replacement of sim I ll send it to service right away and press them for a new one or at least a fast repair.
Click to expand...
Click to collapse
imo it is radio's fault... the ICS one was pretty good, then when i switched to JB the signal became awful... that's it imo... hope they'll do something in the 1.33 HBOOT...