Guys, I´m having a problem for wich the answer is either...
a) I´m the most unlucky guy in the earth.
b) The warranty guys are cheating on me.
or c) This is the poorest built quality on a phone, ever!
Well, problem is that I bought a white R800i a month ago and after a week I noticed that the plastic around the screen glass (on the thinnest part of the plastic around the screen) was cracked on 4 points, one on bottom left, one on bottom right, another on top right and another one on the very right edge of the screen.
So, I sent it to warranty and they said they would give me a brand new one. Once I received it (within 15 days of delay, gotta say), I checked if it didn´t have the problem, and apparently it didn´t. Yesterday I noticed that the small cracks was there, in the EXACT same locations. Maybe it wasn´t appearing because it´s white, so maybe the cracks appeared whith some dust inside them.
So, maybe they are cheating on me, and just hidden the cracks with some kind of white paint or something, don´t know.
Or, maybe the built quality is so bad that it breaks on it´s own. I´m really hopping this is not the case, because I really LOVE this phone! I don´t wan´t to switch to GSII or alikes.
Wow, huge post, sry! Thx for your help!
Could anyone help please? I need to know if this problem is normal, if it happened to someone else. If it´s a common problem, I will need to ask for a refund and buy some other smartphone. Thx!
kaumac said:
Could anyone help please? I need to know if this problem is normal, if it happened to someone else. If it´s a common problem, I will need to ask for a refund and buy some other smartphone. Thx!
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I don't know if it is normal but it happens to me too
Sent from my R800i using XDA
Hm, really a shame that sony did such a poor job on built quality... Guess I will have to choose another mobile =/
Related
The other day I noticed that I have a blue dot/circle on screen, maybe a cm in diameter. It's not a dead pixel or anything, it's just like there's a blue overlay on top of the screen. I stupidly carry it around without a case (I used to use my case but whenever the phone rang I used to accidentally decline calls whilst getting it out). Does anyone know what the problem is and whether it's fixable?
Thanks. Sorry if this is in the wrong place.
newton ring probably. Seems to become a frequent problem. Try the search on that.
Lord_Conflict said:
The other day I noticed that I have a blue dot/circle on screen, maybe a cm in diameter. It's not a dead pixel or anything, it's just like there's a blue overlay on top of the screen. I stupidly carry it around without a case (I used to use my case but whenever the phone rang I used to accidentally decline calls whilst getting it out). Does anyone know what the problem is and whether it's fixable?
Thanks. Sorry if this is in the wrong place.
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My first phone did the same thing. Yup, it's a newton ring. If you are still under warranty (should have 1 year from purchase date), then just bring it back to Tmobile or whoever you bought it from. They swapped mine out with no problems. There is no fix that I know of without repairing the hardware. Good luck!
These guys are right, it does sound like the familiar "newton ring" issue, common to HTC hardware it seems.
There's a number of other threads across the site on that subject, you can check to see if the pics in any of them match the general look of what you're seeing...but I think the odds are very good you're just the next lucky winner in the newton-ring lottery.
FYI, although there seems to be no universal cause, heat and/or pressure are common suspects.
Thanks guys. Unfortunately I bought it handset only from the internet so I have no warranty. It's not too big or noticable so I guess I'll put up with it. It also gives me an excuse to buy myself the Touch Pro3 later on =p.
Lord_Conflict said:
Thanks guys. Unfortunately I bought it handset only from the internet so I have no warranty. It's not too big or noticable so I guess I'll put up with it. It also gives me an excuse to buy myself the Touch Pro3 later on =p.
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Most people say you can get them from pressure or too much heat, but I babied the hell out of my first one, and I still got one, so not sure if it really has to do with that or not. Sucks though, it bothered the hell out of me to see it every time. It wasn't horrible, just a faint blueish purple ring. That's the spirit. I want the tp3 as well.
Hey ppl couldnt believe it happend but it did happen my phone glipped out of my hand when wanted to take my phone out of my pockets and didnt had in my gel case bcz I do love the looks when going outside I never put on the gel case, only when go to work to protect it. Well I better did it also just going outside grrrrrrrrrrrr....
Anyway I'm looking for a full cover now and found it on ebay but my question is, is there anywhere a manual how to diseamble the Arc ?
Also those covers are they as good as the orginal, I remember I did this with another phone and it was pretty cheap cover I must say. Well the arc plastic does look cheap too if you ask me but the design is great and light.
If you go outside remember to always put it in a gel case bcz it's so slick as fish in the hands !!!
http://forum.xda-developers.com/showthread.php?t=1123609&highlight=disassemble
MarcosEdu said:
http://forum.xda-developers.com/showthread.php?t=1123609&highlight=disassemble
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Thx man but this looks difficult and seems you need some special tools too hmmmm....
Anyone know how much they would ask if done by SE dealer ?
I do have the crack on the sensor too but now I dropped my phone and is little bit bricked on the corner, I cant bring it back in and ask they make for free bcz of the wellknown crack above the sensor.
I hate so much to know it's little bit cracked and is still pretty new grrrrrrrrrrrrrrrrrrrrrrrrrrr.
If anyone replaced his full cover of his phone, pls share your knowledge and expierience here, it would be very usefull for other ppl with same problem
actually even if you have damage to the case if you got a crack at the sensor they will change it. I had lots of scuffs and marks on my case, but also had the crack. I sent the phone and they fixed it and sent it back. Should be here on monday. And it was free.
soldiers33 said:
actually even if you have damage to the case if you got a crack at the sensor they will change it. I had lots of scuffs and marks on my case, but also had the crack. I sent the phone and they fixed it and sent it back. Should be here on monday. And it was free.
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Well I think is worth the try and relocked my arc. But damn I dont know if I can be that long withouth my phone now
I will keep you updated but cant live with these marks and if wanna sell the phone in the future (I have interests in the Samsung Galaxy now also), nobody likes to buy phone with marks or they try to reduce the price a lot bcz of it.
See here... http://forum.xda-developers.com/showthread.php?t=1250986
I replaced everything in a reasonable time and with little bit of patience and effort...
Hope it helps
BR
I read about screem gap but i was unsure what exactly was meant. I just took a closer look and found out that there is a tiny gap between my screen and phone on top in which dirt fills in and it pisses me off. I havent dropped my screen once and if i push the top left part of my phone i can hear a sort of "click".does that make my phone faulty? Im really annoyed vy the dirt that fills in... Apart from rhat phone has no problems.
shadehh said:
I read about screem gap but i was unsure what exactly was meant. I just took a closer look and found out that there is a tiny gap between my screen and phone on top in which dirt fills in and it pisses me off. I havent dropped my screen once and if i push the top left part of my phone i can hear a sort of "click".does that make my phone faulty? Im really annoyed vy the dirt that fills in... Apart from rhat phone has no problems.
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send it back. that is what i am doing. left hand side of the phone between the screen and the plastic you can see dust getting inside there to. plus if you press the left hand side tad hard you can hear it creaking as well. i called HTC to see if they could replace it for me straight away without sending it for repairs..waiting for an outcome tomorrow...if they say no i will just send it for repairs and hope they find the problem and either fix it or replace it then...i know it will drag for a week but at least that way you know one way or the other it will get fixed...
i was going to say if it does not bug you then leave it..but you sound just like me that even though the phone works fine it will bug you cause you know it is there
should i go to my provider or directly cpntact htc? And just to understand it better. Gaps are not supposed to be there, am i right?
shadehh said:
should i go to my provider or directly cpntact htc? And just to understand it better. Gaps are not supposed to be there, am i right?
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Dont replace it as you have no other problems. Go to HTC repair center and just fix it. If you replace there may be a chance of getting more faultier one.
Sent from my HTC One X using Tapatalk 2
Living in austria, where to check for such a repair center?
forumhookersdotcom said:
Dont replace it as you have no other problems. Go to HTC repair center and just fix it. If you replace there may be a chance of getting more faultier one.
Sent from my HTC One X using Tapatalk 2
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have to agree with that as well. but at the same time new batch of phones get send out so you never know. just go to HTC site and do a locator for your country my friend
shadehh said:
Living in austria, where to check for such a repair center?
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Have a look at this . May be useful
http://www.htc-floorsystems.com/en/HTCGlobal/HTCOffices/HTCGermany/Contacts.aspx
Sent from my HTC One X using Tapatalk 2
Thank you all and especially goku80 for fast replies. Gotta love xda community
shadehh said:
Thank you all and especially goku80 for fast replies. Gotta love xda community
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no problem my friend. i feel your pain and know what you are going through. i will keep you updated with my one and what happens..keep me updated with yours as well
It amazes me some of the reasons people will find to return an otherwise perfect handset. Considering the amount of serious problems floating about this phone, I don't think a creak or 1mm gap between the bezel and screen constitutes a return. Get over it and enjoy the phone.
Eddzz!! said:
It amazes me some of the reasons people will find to return an otherwise perfect handset. Considering the amount of serious problems floating about this phone, I don't think a creak or 1mm gap between the bezel and screen constitutes a return. Get over it and enjoy the phone.
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oh really..seriously i wonder if you had a gap how would you feel about your perfect phone? everyone to their opinion. i can live with it no problem..but the fact knowing that it is there will bug the **** out of me hence why i am going through what i am right now
I had a creaky SGS for 2 years. I still have it now and it works and looks as good as it did on day one.
Eddzz!! said:
I had a creaky SGS for 2 years. I still have it now and it works and looks as good as it did on day one.
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well i will see what they say tomorrow..if they replace it for me all is good..but if they do not and want to fix it ehh i kinda have to think twice being without my phone for a week
Ive heard that the one x was made in 2 different countrys taiwan and china... china being the worst built ones buttt I must have a really faulty dhd. I've had it for 10 months now and my screen moves, doesn't fit right on the phone as there should be a lip round it but isn't my speaker isn't straight so is sloping. Looks like the cnc machine hasn't cut it right. Power button is really recessed too far in..... I think a little sqweek is nothing to really worry about if the screen falls out then ya I'd send it back.
Sent from my Desire HD using XDA
htcmodteam said:
Ive heard that the one x was made in 2 different countrys taiwan and china... china being the worst built ones buttt I must have a really faulty dhd. I've had it for 10 months now and my screen moves, doesn't fit right on the phone as there should be a lip round it but isn't my speaker isn't straight so is sloping. Looks like the cnc machine hasn't cut it right. Power button is really recessed too far in..... I think a little sqweek is nothing to really worry about if the screen falls out then ya I'd send it back.
Sent from my Desire HD using XDA
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well that is what worries me about the whole damn thing..if it gets to hot to soon and in two months down the line the screen actually does fall out
TBH ive just checked mine and it does have a slight gap with lint building up already (bare in mind ive had this phone 2 days) Also have the yellow blotch on the screen AND a dead pixel. This is by far the best phone ive ever owned...But my word these little niggles are grating on my moobs! Ive never had to send a phone off to a repair centre before but im not really willing to put up with the problems the phone has (however ridiculously small they seem to some ) You expect some software issues in an early batch, but dead pixels, discoloured screens, gaps occuring out of nowhere between the screen, its a bit much really! Im gunna have to get it sent off soon i think, gutted!
how do you clean the dust build up?
abuds87 said:
how do you clean the dust build up?
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Use a screwdriver.
P.S. http://forum.xda-developers.com/showthread.php?p=27066789
abuds87 said:
how do you clean the dust build up?
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Vacuum cleaner with a soft piece of cloth on the vacuum tube to avoid scratches.
Just another option
To the OP: May I ask what serial your phone has?
Cheers.
Eddzz!! said:
It amazes me some of the reasons people will find to return an otherwise perfect handset. Considering the amount of serious problems floating about this phone, I don't think a creak or 1mm gap between the bezel and screen constitutes a return. Get over it and enjoy the phone.
Click to expand...
Click to collapse
Do you even realize how big 1mm is?!!!! Get a ruler and see please....
I doubt even a blind person could enjoy a phone with a gap big as that. You would not just see this, but also feel.
I have a gap that's about 0,1-2 mm big (measuring with paper, which is about that in average I think 0,1 till 0,3 I think but also not sure) and its around the whole screen on both sides of the ring.
Ugh...1mm...
But seriously guys, how big are the gaps it makes you return it?
I mean should I return it with 0,1 mm ? (maybe less) seen a bigger gap on SGS 2.
Hi guys
I hope everyone is well
A week or 2 ago i noticed a pink line down the right hand side of my screen
ALso the bottom of the screen was slightly pink although i could see the text.
Gradually over the last couple of weeks the pink at the bottom of the screen has nearly filled the whole screen. The bottom of the screen is now turning from pink to grey.
Obviously i believe this to be a screen/LED problem
I have looked on ebay and found screens with digitizers but I am not sure if this will do the job or it needs another part with it
can someone please point me in the right direction...preferably with links
thanks in advance
adamspelman said:
Hi guys
I hope everyone is well
A week or 2 ago i noticed a pink line down the right hand side of my screen
ALso the bottom of the screen was slightly pink although i could see the text.
Gradually over the last couple of weeks the pink at the bottom of the screen has nearly filled the whole screen. The bottom of the screen is now turning from pink to grey.
Obviously i believe this to be a screen/LED problem
I have looked on ebay and found screens with digitizers but I am not sure if this will do the job or it needs another part with it
can someone please point me in the right direction...preferably with links
thanks in advance
Click to expand...
Click to collapse
Hi mate, I recently changed the screen and digitizer on my phone. If it's just the screen thats broken then you only need a screen, however you need to be VERY careful when taking out the screen from the digitizer, as if you break the connector to the digitizer then you will need to buy a new one too! Search youtube for "bravo disassembly procedure" or something along those lines, it's the official htc video.
It's actually pretty straightforward to do, and you don't need to treat it as gently as nitro glycerine either, as long as you don't use too much excess force.
Thanks
Hi mate
thanks for the reply
I have seen those videos around and got one in my favourites already
By the sound of my problem do you think i will just need a screen and digitizer or will i need more
adamspelman said:
Hi mate
thanks for the reply
I have seen those videos around and got one in my favourites already
By the sound of my problem do you think i will just need a screen and digitizer or will i need more
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Click to collapse
It SOUNDS like a screen issue, the digitizer shouldnt be a problem
Help
bortak said:
It SOUNDS like a screen issue, the digitizer shouldnt be a problem
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Click to collapse
Thanks mate
I have received my new phone and replaced it
Think i have buggered the touch screen but i am not too worried because it didnt have much glue. With the other stuff on top will that connect it or shall i use some glue on it...if so what glue
Thats not the main issue
Good thing is.,....no case means no scratches so it looks lovely.....still the problem is there though
The whole screen is like a bluey colour,.,,..cannot see anything at all
what else could it be???
please please can someone answer asap so i can get this fixed
adamspelman said:
Thanks mate
I have received my new phone and replaced it
Think i have buggered the touch screen but i am not too worried because it didnt have much glue. With the other stuff on top will that connect it or shall i use some glue on it...if so what glue
Thats not the main issue
Good thing is.,....no case means no scratches so it looks lovely.....still the problem is there though
The whole screen is like a bluey colour,.,,..cannot see anything at all
what else could it be???
please please can someone answer asap so i can get this fixed
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Hi guys
Anyone managed to have a look at this?
anyone
sorry to post again
anyone able to comment on this? please
Hey sorry mate.. Hmm if it wasn't the screen then it must be something else... I don't want to tell you what it is for you to aimlessly keep buying stuff, because it's just not worth it. If it wasn't the screen then it could be so many other things.
Hi, so I dropped my One X on the road and before I noticed it, I stepped on it.. It's the first time my phone is damaged after more than a year of using it. Aside from having scars all over it's white body, nothing much happened to the camera, audio, etc.
The bit that I cannot live with is a small burn line that appears yellow and red/pinkish on the center right edge on the screen, it appears more on white backgrounds i.e. browsers, etc.. It's really annoying, I have no warranty nor insurance, and I have no clue on what it actually is.
Can anyone give me a clue on what exactly is it, how to fix it, and how much would it cost? Thanks.
Pluto said:
Hi, so I dropped my One X on the road and before I noticed it, I stepped on it.. It's the first time my phone is damaged after more than a year of using it. Aside from having scars all over it's white body, nothing much happened to the camera, audio, etc.
The bit that I cannot live with is a small burn line that appears yellow and red/pinkish on the center right edge on the screen, it appears more on white backgrounds i.e. browsers, etc.. It's really annoying, I have no warranty nor insurance, and I have no clue on what it actually is.
Can anyone give me a clue on what exactly is it, how to fix it, and how much would it cost? Thanks.
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Ah, bad... I think that you damaged screen, so it's hardware and only fix is screen replacement...
nikola016 said:
Ah, bad... I think that you damaged screen, so it's hardware and only fix is screen replacement...
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Oh noes, I was planning to sell it and get a Nexus 5 after a couple of weeks, but looks like I'm never gonna be able to sell it now.
Any idea how much will a screen replacement cost me?
Pluto said:
Oh noes, I was planning to sell it and get a Nexus 5 after a couple of weeks, but looks like I'm never gonna be able to sell it now.
Any idea how much will a screen replacement cost me?
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I don't know, in my country is 150-200 euros
Pluto said:
Oh noes, I was planning to sell it and get a Nexus 5 after a couple of weeks, but looks like I'm never gonna be able to sell it now.
Any idea how much will a screen replacement cost me?
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here you are man there is even the back cover if u want
One X replacement
I think the colouration is due to permanent pressure applied on that part of the screen. Perhaps when you stepped on it you caused some internal component to shift and apply pressure on the screen from inside. I suggest getting a replacement back cover (pretty cheap), open the device, unscrew the motherboard and rescrew see if the pressure point is relieved. Then go ahead and replace the cover and theres a good chance all will be back to normal.
There's a ton of disassembly videos on YouTube. It's pretty easy - I just did it for the first time this week to swap a damaged battery.
Sent from my HTC One X using Tapatalk