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Hi Desire Users..
I've bought a new TMobile Germany Desire.
I rooted it from the beginning..
After a few weeks i had problems with my SDCard Slot
(Card was not found until i restarted my phone)
So i flashed the wellknown TMobile UK Rom and changed my desire at the Shop to another one.
Yesterday i got my new phone.
But on the flyer i got too was a little message. The can send me a bill in following 30 days if my phone is not under waranty.
Now i want to ask you:
Had anybody the same case?
Where there any problems?
Thanks...
Nobody waranty cases? Now i have my 4. Desire!
But i have a htc desire without branding now.
Sent from my HTC Desire using Tapatalk
Everyone I've heard speaking of it has gotten a repair or exchange under warranty, almost regardless of rebranding/root I dont think HTC care, as your rom is so close to the stock. Lets just hope so.
Thats one advantage of Android, you can customize it so much even on stock that they can't find you for rooting it. Usually when I send it back to warranty I either screw it up a lot or make it look like stock.
If they send you a letter after a few weeks ask them to prove that you rooted the phone. Then kindly remind them the phone has not been in your hands for a while.
I've read quite a few threads about Desires rebooting on their own, and people having to send their phones to service because of defective motherboards.
My Desire's symptoms are a bit different: Every now and then it gets stuck while I leave it charging (while not using it). It doesn't react to any buttons, and the only way to get it going again is to take the battery out and in again.
What do you think, is it the same fault.... defective motherboard??
If I do have to send it for service, there's another problem: I need to get the Desire back to stock condition (so the service will be done under warranty).
Could you please help me with the procedure?
My phone is currently rooted, s-off'd, I've also flashed a new custom ROM and kernel.
I bought my phone here in Finland and it's non-branded one. Sadly I didn't backup my stock ROM before I flashed the first custom one, so I'm not sure which stock RUU to use?
Thanks in advance...
Hi,
This is also becoming an issue for me, increasing often its stuck when I pick it up in the morning.
At first I thought it was my Rom, radio or kernel but I have tried auraxt (various), oxygen, leedroid, baadnewz dhd, and defrost. Every radio from .44 to .54 and just about every kernel recommend
Any help is much appreciated.
Sent from my HTC Desire using XDA App
Mine too :-( exactly the same, frozen, need to pull battery.
I've tried calling it from another phone and it stays dead but the calling tone is heard :O
Happens 2 or 3 times a week, over the last 3 months, hasn't got any worse.
Strange thing is it seems to happen on weekend mornings!
Sent from my HTC Desire using XDA App
Jamsi said:
I've read quite a few threads about Desires rebooting on their own, and people having to send their phones to service because of defective motherboards.
My Desire's symptoms are a bit different: Every now and then it gets stuck while I leave it charging (while not using it). It doesn't react to any buttons, and the only way to get it going again is to take the battery out and in again.
What do you think, is it the same fault.... defective motherboard??
If I do have to send it for service, there's another problem: I need to get the Desire back to stock condition (so the service will be done under warranty).
Could you please help me with the procedure?
My phone is currently rooted, s-off'd, I've also flashed a new custom ROM and kernel.
I bought my phone here in Finland and it's non-branded one. Sadly I didn't backup my stock ROM before I flashed the first custom one, so I'm not sure which stock RUU to use?
Thanks in advance...
Click to expand...
Click to collapse
Come into irc channel #rootmydroid
Search for buzmay, which is me and I help you bring it back ready for warranty purposes, I am usually there between 14 and 23 central european time
It seems as though I may have fixed my Desire....
I decided to try install a different kernel, and since then I haven't had a single problem with my phone. Knock on wood...
Which did you use?
Keith
Sent from my HTC Desire using XDA App
My current kernel is "Kernel_Froyo_bfs_V5f_1113Mhz".
The problem was quite annoying. I basically couldn't leave the phone on charger during night, cause' I was too afraid it would get stuck and not wake me up for work.
But now I'm a very happy camper...
This morning my phone's LCD died so although everything else seems to be working (the touch input works and gives me haptic feedback and i can answer calls) the phone is essentially useless. I have ILWT CM 7 nightly 211 on it, how do I proceed before i send to to HTC for repair.
I've read a few posts saying that it didn't matter that the phone was rooted but these all seemed to be from the US. Has anyone sent a custom ROM'd phone to HTC in the UK before? I'm hoping they won't mind and will repair it anyway because I have no idea how I can restore my phone to stock without seeing the screen.
TL;DR : Has anyone sent a rooted phone to HTC UK? Is there a way to return to stock without a working screen?
I had recently sent my rooted and s-off DZ to HTC UK to repair and they fixed it. But my mainboard was fried and they would have no way of knowing what state my phone was in.
How ever i do believe it is possible to get totaly back to stock with a busted screen. You will want to speak to the guys in the #G2ROOT IRC
Sent from my HTC Vision using Tapatalk
Hey guys,
I have always been very satisfied with my One X, but it's starting to piss me right off.
Since the last update (1.29.401.11) the GPS isn't working with my phone anymore. In addition I have a yellow spot on my display which doesn't disappear.
Today I returned from my holiday abroad and I wanted to connect to my wifi network at home, but it just doesn't work. If I click "connect" nothing happens.
Seems like my formerly perfect working One X has turned into the most horrible one with every problem you could think of.
I did try a hard reset earlier, but it didn't fix the issues. Can I expect the problems to be fixed with the next update (4.04 or 4.1), or is it definitely a hardware fault?
Does anyone have any experience how long it approximately takes HTC to repair the phone? This is important, as I am planning to move to Germany soon and I am not sure if I should send the phone to HTC in Germany or the UK. I didn't unlock or root my phone, so I guess the warranty claim should be no problem at all. Do you think I can expect to receive a new phone instead of having mine repaired? as far as I know they will have to replace the display and the mainboard because of my problems, right? So a new phone would be the easier choice for them or am I wrong?
Thanks in advance for your help!
You could try to flash the latest RUU, some who had WiFi problems now say they are fixed.
Won't hurt to try.
RUU can be installed on stock locked devices, so maybe something to look into?
You can get the RUU from my Dropbox link.
http://db.tt/eYSlILnf
Enter fastboot on phone,
Plug in usb cable to phone from PC
Should now say fastboot USB on phone
Double click RUU on PC to install
from my HTC One X using Tapatalk 2
PCServe said:
Hey guys,
I have always been very satisfied with my One X, but it's starting to piss me right off.
Since the last update (1.29.401.11) the GPS isn't working with my phone anymore. In addition I have a yellow spot on my display which doesn't disappear.
Today I returned from my holiday abroad and I wanted to connect to my wifi network at home, but it just doesn't work. If I click "connect" nothing happens.
Seems like my formerly perfect working One X has turned into the most horrible one with every problem you could think of.
I did try a hard reset earlier, but it didn't fix the issues. Can I expect the problems to be fixed with the next update (4.04 or 4.1), or is it definitely a hardware fault?
Does anyone have any experience how long it approximately takes HTC to repair the phone? This is important, as I am planning to move to Germany soon and I am not sure if I should send the phone to HTC in Germany or the UK. I didn't unlock or root my phone, so I guess the warranty claim should be no problem at all. Do you think I can expect to receive a new phone instead of having mine repaired? as far as I know they will have to replace the display and the mainboard because of my problems, right? So a new phone would be the easier choice for them or am I wrong?
Thanks in advance for your help!
Click to expand...
Click to collapse
Since your on 1.29.401.11 you can flash the 2.17.401.2 RUU which is the latest from htc. You dont have to be htc dev unlocked to flash it. It might fix the radio issues that you are having. If not it might be a hardware problem so you would have to send it to htc. I have never sent any of my htc phones back for a fix (touch wood) so i cant comment on that.
You can find the RUU In this link http://forum.xda-developers.com/showthread.php?t=1543604 The thread does have mirrors for the RUU if you dont have a file factory account.
Hope it helps :cyclops:
Thank you so far! I just flashed the new RUU, but it didn't fix any of my problems.
The worst about this is, that I didn't know that a factory reset is performed during the process, I thought it's just like installing the automatic updates, so I didn't do a backup of my latest data. I don't blame you for that, I should have thought of that before flashing the new RUU version.
Anyways, I guess I will have to send my phone to HTC to fix the problems.
HTC say their max turn around time is 1-2 weeks I'd give it 3 just to be safe and plan from that.
Another problem I have now after the RUU update: My phone is always saying "Damaged phone storage" and it is asking me to format the sd card. If I click cancel nothing happens, but I can't access the storage at all. If I connect the phone to the PC it doesn't give me the option to choose "Disk Drive", there is just "Charge only", "USB Tethering" and "Internet Pass through".
As I have some important data on the storage, I need to access my phone storage before sending my phone to HTC or formatting it.
Any ideas how to resolve this?
EDIT:
I just tried to connect to my Media Link HD and it works perfectly, still I cannot connect to my home wifi network. This is a bit weird, as the Media Link HD connects to the phone via wifi as well, doesn't it?
Hi
PCServe said:
Hey guys,
I have always been very satisfied with my One X, but it's starting to piss me right off.
Since the last update (1.29.401.11) the GPS isn't working with my phone anymore. In addition I have a yellow spot on my display which doesn't disappear.
Today I returned from my holiday abroad and I wanted to connect to my wifi network at home, but it just doesn't work. If I click "connect" nothing happens.
Seems like my formerly perfect working One X has turned into the most horrible one with every problem you could think of.
I did try a hard reset earlier, but it didn't fix the issues. Can I expect the problems to be fixed with the next update (4.04 or 4.1), or is it definitely a hardware fault?
Does anyone have any experience how long it approximately takes HTC to repair the phone? This is important, as I am planning to move to Germany soon and I am not sure if I should send the phone to HTC in Germany or the UK. I didn't unlock or root my phone, so I guess the warranty claim should be no problem at all. Do you think I can expect to receive a new phone instead of having mine repaired? as far as I know they will have to replace the display and the mainboard because of my problems, right? So a new phone would be the easier choice for them or am I wrong?
Thanks in advance for your help!
Click to expand...
Click to collapse
Sounds like the antenna connection hardware fault that also can affect the GPS antenna. See the start of this thread for info. http://forum.xda-developers.com/showthread.php?t=1688538
Flashing ROMs is not going to fix it, it is a known hardware fault. I'm wondering if your phone has run hot or has been stressed/bent, for example in your pocket, this potentially causes the broken antenna connections and might also have caused the yellow spot.
Regards
Phil
After another hard reset the wifi is working again, still having the GPS problems and the yellow spot though.
I actually don't think I ever bent the phone, of course I carry it around in my pocket, but that's what a phone should be made for, right? However, if it was bent in any way will this cause any problems with a warranty claim? The yellow spot doesn't really bother me as it is barely visible, but I have purchased Navigon a while ago and I would like to use it with my One X now, so I wanted to send the phone to HTC sooner or later to get it fixed.
The other day I tried to use Navigon on a short trip (around 20 miles) without expecting a GPS signal at all.
After like 5 Minutes it suddenly picked up a GPS signal and Navigon worked fine for approximately 10 miles. Then it suddenly just stopped again.
Is this really a hardware issue? Any ideas how to probably get it fixed without sending it to HTC?
If a flash of new ROM and hard reset doesnt fix your problems, its most likely hardware issue. Like everyone said, just send it back to HTC.
One x is a crap phone. Worst HTC device ever
Sent from my HTC One X using xda premium
Has anyone used the Three UK repair service before? got to send my phone in due to phantom touches and not sure how they are normally?
n56 said:
Has anyone used the Three UK repair service before? got to send my phone in due to phantom touches and not sure how they are normally?
Click to expand...
Click to collapse
I used them for my desire last year. They took a week. They dont give you a handset so you will need a spare one. I restored it back to stock so im not sure how they would react with a custom rom on it.
I plan on putting it back to stock just weren't sure if they will check the boot loader although the problem I'm having is nothing to do with custom ROMs and is quite obviously hardware
Sent from my HTC One X using xda app-developers app
Just send it directly to HTC UK, they have a pretty fast turnaround
sent my three uk hox in last month same problem as you with severe overheating and case had become loose, i had used custom roms but when returning it i went back to stock. it clearly said relocked they didn't ask any questions as to why it was relocked just fixed it and sent it back although when they opened the phone the engineer damaged my case i have a black stress mark on side of phone from the tool they use to open it not only that they changed it from relocked to locked my phone has the same imei number apparently they replaced the main board but surely if that were the case i would have a different imei
I work with three and to be honest I would send mine back to HTC direct. If you have an issue with the repair complain as its the only way to make our service better...
I to have an issue with my one x, it has yellow spots appearing on the screen. Not sure how three would react to my boot loader being unlocked but when I called HTC direct I have them my imei no. He knew I had unlocked it as it was done through their dev site and told me they would fix the screen as its heat burn, caused by charging and watching movies at the same time. And had nothing to do with boot loader unlock. Result
Sent from my HTC One X using xda app-developers app
Sent my one x back to HTC direct cutting out 3 when my phone had yellow spots on the screen I had unnlocked the phone so just relocked the bootloader and put the 3 ruu rom back on it and they had no problems in fixing my one x and I had it back in my hands within 4 days I had a great service with them and now my one x is how it should be my advice just send it back to HTC for repair just make sure you relock the bootloader just in case but im sure as long as the problem is hardware related and not a dodgy flash or anything you wont have a problem.
only downside was I had no phone for 4 days but thats something you will have to live without for the time being.
oh and I had to reput all my software back on and re-setup the whole phone lol