[Q] Rooted Galaxy Nexus won't connect to Wind Mobile - Samsung Galaxy Nexus

Hi there,
I have a rooted Galaxy Nexus, that for some crazy reason won't connect to Wind Mobile's network here in Canada (IIRC, Wind uses the same frequences/bands as T-Mobile). When I first got the phone it did, but now no luck. Originally the phone had Android 4.0.1 (yakju-itl41f) with the UKGL1 baseband. When I got the 4.0.4 OTA that is when things started to go wrong.
I don't think I have a bad SIM card, as when I put the SIM in my Nexus One it works just fine.
I've spoke with Wind Mobile's technical support, and they weren't to useful. The suggested I take the device to their "maintenance centre" here in Edmonton, Alberta. However, when I called this "maintenance centre" there was no answer and I could not leave voice mail. Here are somethings I've tried:
Flashed the following radios:
UGKL1
UGLA4
UGLC1
XXLA2
Other things I have tried:
Turn airplane mode off then on
A hard reset: while the phone is on, pull the battery, pull the SIM, let the phone sit for 5 minutes.
Flashed the 4.0.1 Stock Image from Google (ITL41F).
Flashed the 4.0.4 Stock Image (IMM76D and IMM76I).
Installed CyanogenMod 9 and then set the minimum clock speed to 700Mhz
Erased the cache according to this post.
Disabled the "adaptive voltage scaling" (described here http://forum.xda-developers.com/showpost.php?p=24355203&postcount=28) by doing echo 0 > /sys/kernel/debug/smartreflex/sr_core/autocomp
Currently the device is back to 4.0.1 and UGKL1 as I think I have to return the phone. I'm starting to suspect that the radio is broken.
Any suggestions/tips/ideas a guy could otherwise try?
Thanks in Advance.

What about the apn settings?
Sent from my Galaxy Nexus using xda premium

The rep from Wind Mobile went over those with me, so the APN is okay.
The phone can see my carrier (302490), it just can't register on their network.

topgenorth said:
The rep from Wind Mobile went over those with me, so the APN is okay.
The phone can see my carrier (302490), it just can't register on their network.
Click to expand...
Click to collapse
Call Wind and ask the to do a "resend to switch". It may work.
Sent from my Galaxy Nexus using Tapatalk 2

Well, it seems that the problem was hardware. Wind Mobile replaced the phone, now all is well.
Thanks for the suggestions all.
Sent from my Galaxy Nexus using XDA

Related

Galaxy Nexus in Canada - side effects after changed from yakjuux to yakju

I got mine from Virgin Mobile to use with my Fido SIM. After following the steps in this post, I flashed my GN to yakju. However, the Radio icon on the top bar shows a R instead of H. This means it thinks I am not in the original network. Anyway to tweak it?
BTW, I got 4.0.2 notification right after hooked up with WIFI.
Download the latest version of the radio that was sent to the Virgin Mobile phones here. http://forum.xda-developers.com/showpost.php?p=20313790&postcount=230
Then reflash it with fastboot:
fastboot flash radio radio-maguro-i9250ugkl1.img
superlj said:
I got mine from Virgin Mobile to use with my Fido SIM. After following the steps in this post, I flashed my GN to yakju. However, the Radio icon on the top bar shows a R instead of H. This means it thinks I am not in the original network. Anyway to tweak it?
BTW, I got 4.0.2 notification right after hooked up with WIFI.
Click to expand...
Click to collapse
This seems to be a fido specific bug, ive seen it happen with my friend's fido sim on multiple android phones over the years. Some have suggested that an updated sim will fix it, however he hasn't tried one yet.
I'm running icl53f with the xxkk6 radio on rogers with no issues.
superlj said:
I got mine from Virgin Mobile to use with my Fido SIM. After following the steps in this post, I flashed my GN to yakju. However, the Radio icon on the top bar shows a R instead of H. This means it thinks I am not in the original network. Anyway to tweak it?
BTW, I got 4.0.2 notification right after hooked up with WIFI.
Click to expand...
Click to collapse
I also got mine from virgin to use with Fido....I'll keep an eye on this thread since I'm also thinking of flashing yakju
I use to be on roaming all the time with my nexus one and nexus s. The R always appeared there but I wasn't actually roaming
Do you have any other issues?
Sent from my Galaxy Nexus using xda premium
I was using for the afternoon and night. The reception seems not as good as yakjuux. Maybe this is just my feeling. Strange thing is the 4.0.2 update notification disappeared. I planned to download it tonight but couldn't find it anymore.
rgbc said:
This seems to be a fido specific bug, ive seen it happen with my friend's fido sim on multiple android phones over the years. Some have suggested that an updated sim will fix it, however he hasn't tried one yet.
I'm running icl53f with the xxkk6 radio on rogers with no issues.
Click to expand...
Click to collapse
I was using HTC Desire HD from telus, unlocked. There was no R on it.
I flashed mine a couple days ago. I was previously on yakjuux (ITL41D) and went directly to stock yakju (ICL53F).
Keep in mind that the stock images from Google (version 4.0.2, build ICL53F) come with XXKK6 as the default baseband/radio. This is different from the one that comes preloaded on devices from Virgin Mobile and Bell Canada.
Flashing XXKK6 caused the same problem for me as the first poster (I'm on Fido, and the network icon kept showing up as "R: roaming" instead of the usual 3G or H: HSPA". It also took forever to find the Fido network in the first place.
Now, when I first bought the GN, it came with UGKK7 on it. If you bought your device before any OTA update (meaning, you were on build ITL41D), that's probably the radio you had.
However, this was recently updated to UGKL1, when you went from ITL41D to ITL41F (OTA via Bell or Virgin). I find this specific radio works best on Fido. Technically, it is also recommended to use a UG- baseband in Canada vs. XX, since UG is the code to indicate that it's optimized for North America.
So I flashed UGKL1 and got perfect reception since (Fido).
By the way, for those who want to try out the UGKL1 baseband:
http://forum.xda-developers.com/showpost.php?p=20313790&postcount=230
JLishere said:
However, this was recently updated to UGKL1, when you went from ITL41D to ITL41F (OTA via Bell or Virgin). I find this specific radio works best on Fido. Technically, it is also recommended to use a UG- baseband in Canada vs. XX, since UG is the code to indicate that it's optimized for North America.
So I flashed UGKL1 and got perfect reception since (Fido).
By the way, for those who want to try out the UGKL1 baseband:
http://forum.xda-developers.com/showpost.php?p=20313790&postcount=230
Click to expand...
Click to collapse
Nice, do you still have the R?
Ya same here. gnex was from virgin and I manualy did the 4.0.3 flash. Had the xx radio and just changed to ug. Working good so far
Sent from my Galaxy Nexus using Tapatalk
superlj said:
Nice, do you still have the R?
Click to expand...
Click to collapse
No r for me. On virgin.
Sent from my Galaxy Nexus using Tapatalk
superlj said:
Nice, do you still have the R?
Click to expand...
Click to collapse
The R is gone. It's back to 3G or HSPA. I noticed most of the time it's 3G (when the phone is on sleep with wifi turned off). As soon as the screen is back on, the icon changes to HSPA. Maybe it's to save battery.
Also, I didn't know this menu existed before, but your network/radio settings can be viewed this way:
- go to Phone
- *#*#4636#*#*
- then tap 'Phone information'
In this menu, you can see your actual signal strength, whether GSM and GPRS are on, as well as the network type the device is currently getting (UMTS is 3G, or HSPA). You can reset your radio too.
There's a setting thay may get you better network behaviour and battery:
Set preferred network type:
By default, the GN is set on 'GSM/CDMA auto (PRL)' - which means it scans for both. However, I recommend you tweak it.
- Fido and Rogers operate on GSM/HSPA only. So if you bought the device from Virgin/Bell, but are using a SIM card on Rogers or Fido, it's better to change the setting to 'GSM auto (PRL)'. There's no use to scan CDMA anyway.
- Virgin and Bell are CDMA/HSPA. For those networks, leave the preferred network type as 'GSM/CDMA auto (PRL)'.
- Same with Telus (they are CDMA/HSPA).
I think this is the reason why the 'R' problem has only affected Fido and Rogers users so far.
Thanks for the tip.
I am going to reflash the radio.
took me 2 hours to get it done for the first time!!! Looked around almost all threads about fastboot thingy.
Just to post here some important steps for reflash radio ONLY. I will post complete steps after sleeping.
You have to put your GN into USB Debugging mode. If you don't do this, it is very hard to exit fastboot mode.
You will need PDANet for Andoird.
Find fastboot-windows.exe
Find the radio file for North American GNs
unlock the bootloader before flash radio
lock the bootloader after flash radio
use reboot in fastboot instead of taking battery out.
Some useful posts
How to update Galaxy Nexus GSM with Official ICS Android 4.0.2
[HOW TO] Restore Galaxy Nexus to Stock V2
[GUIDE] Flashing Your First Galaxy Nexus Rom For Newbs [GSM and LTE]
Just to try it out I started using the xxkk6 radio on Bell in Toronto. Seems fine.
Battery is good, reception is good. No noticeable differences between this and UGKL1
superlj said:
took me 2 hours to get it done for the first time!!! Looked around almost all threads about fastboot thingy.
Just to post here some important steps for reflash radio ONLY. I will post complete steps after sleeping.
You have to put your GN into USB Debugging mode. If you don't do this, it is very hard to exit fastboot mode.
You will need PDANet for Andoird.
Find fastboot-windows.exe
Find the radio file for North American GNs
unlock the bootloader before flash radio
lock the bootloader after flash radio
use reboot in fastboot instead of taking battery out.
Click to expand...
Click to collapse
hmmm....mines working great. I never put it in usb mode and never re-locked the phone after. I don't think its and issue
Without usb debugging enabled, pdanet can't finish installing.
Now, i am facing a serious problem, i cant get data connection from Fido. I have set fido APN as before. But after flash radio, the radio icon is always grey when wifi is off.
When you go to settings - about phone what does your baseband say? You might need to reflash your radio. Try the xxkk6 again and if that doesn't work for you the Canadian radio ugkl1 is floating around the forums so you can reflash that and it should work.
Sent from my Galaxy Nexus using XDA App
I flashed the radio on the second post last night. Then got the issue.
I got everything work finally. fastboot google 4.0.2 image and then ugkl1 radio.
Why can't Google release 1 radio that can work for all GSM carriers, like iOS.
I'm on bell and the xxkk6 works fine for me. So I'm not sure why it didn't work at all for you. I like that there is a NA specific radio tho because not all networks use the same features so I think the NA radio turns on some optimization.
Sent from my Galaxy Nexus using XDA App

[Q] Why can't my GNex connect to T-Mobile 3G?

Hi everyone,
I'm reasonably certain that this isn't a redundant thread -- at least, none of the discussions I've read have helped me fix my problem. Anyway, here goes:
I have a new i9250T that I purchased through Amazon. When I got it, I popped in the SIM card from my Nexus One (both SIM and phone acquired in January 2010). Everything worked fine, EXCEPT that I could only connect to T-Mobile's 2G network (Network Type = Edge:2). After trying everything I could think of, I called T-Mobile, and the tech told me that my 2-year-old SIM card was 2G only and that I should update it. So I went to a T-Mobile store and got a new SIM. Alas, it doesn't seem to have worked.
I would REALLY appreciate any suggestions. Some additional info:
-- I'm in Philadelphia, in a very good coverage area.
-- I flashed yakju, 4.0.2, and UGLC1 radio before getting the new SIM.
Again, any thoughts will be appreciated. I've seen enough posts on various boards from people successfully using this phone on T-Mobile to not give up, but I'm out of ideas.
check what your APN settings are on your N1 and make sure that they ate the same on your GN.
Sent from my Galaxy Nexus using xda premium
Thanks. I'll check that tomorrow morning (I left the N1 at my office).
GreatBigDog said:
check what your APN settings are on your N1 and make sure that they ate the same on your GN.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
i too received my galaxy nexus today from amazon, i also only seem to be receiving EDGE service. The apn settings were enter automatically from the sim card i assume, and seem to be the same as my old Galaxy S 4g.What else can we try.
cbucha said:
i too received my galaxy nexus today from amazon, i also only seem to be receiving EDGE service. The apn settings were enter automatically from the sim card i assume, and seem to be the same as my old Galaxy S 4g.What else can we try.
Click to expand...
Click to collapse
Weirdest crap... aren't the GNEX suppose to work with either GSM Carriers 3G? From what I read lol ...
- Google Galaxy Nexus
I get 3G/H with my Nexus. Running Android Revolution HD 3.0 w/ franco's kernel. Not sure if I got it before then running stock, though.
It should definitely work no question with little issue. Just pop in your sim and good to go. Maybe its some random network issue in your area that coincidentally started?
Same here, got it on Amazon. it's a GT-I9250T which means it's for the Australian market (I9250 International, I9250M Canada, I9250T Australia). I'm just stuck on EDGE, but works fine on AT&T - I tried it with my gf's sim card.
The problem is with the frequencies. T-mobile uses 1700 and 2100 (both! for upload and download), AT&T uses 1900Hz. The phone is supposed to be a pentaband phone that's able to work on all on the freqs besides others (850, 900). So my guess after a few days research is that it's limited in the software. Still researching the solution...
Let's keep each other posted on this, i'm eager to get my 4G back !!!
NEW DEVELOPMENT!!!
Information from another post: flashing UGLC1 radio helps. Good luck all
I had the same issues with no 3g speeds on any radios except a random docomo radio until today.
Based on a few posts in the baseband thread i tried the settings in the hidden menu
Go into the phone dialer and type
*#*#4636#*#* -This should bring up a testing menu
Go into phone info, then pull up the settings menu
There should be a select radio band button
Try the USA band, if that doesn't work, try automatic.
This worked for me, I've since flashed 4 different radios that hadn't worked previously and now do at standard speeds vs edge only.
Well my buddy bought his also from amazon and had the same issue as the OP. But luckily we got it fixed. I believe what he did was only tinker with the APN settings. Under APN Type in your T Mobile apn make sure the correct profiles are there. One of them could be data but I'm not sure as I'm on SIMPLE Mobile and my buddy is on T Mobile, sorry. If you get it working and your MMS isn't working, then add mms to the profile as well. That should do it. He did get his phone with 4.0.1 and I updated it to 4.0.4 Android Revolution 3.0 just like me as well but it wasn't until we tinkered with his settings did it work. Oh and we also swapped for a new SIM. Let me know if this helped guys. I'll try getting his settings if I see him tomorrow.
Edit: his was also an Australian galaxy nexus. But he seems be having everything working now
Sent from my Galaxy Nexus using XDA
So ait this is the Australian version? They use 850 and 2100 bands so is it possible the other bands are disabled on that version?
Problem solved!
I took chimaki1's advice and fiddled with the radio band setting. I had done this previously, but I had always selected "USA Band." This time, I selected "Automatic." Closed out of the Testing menu, and -- bingo! The wonderful 'H' appeared and I was now getting real speed -- 7.9mbps down, 2.8 up. Not as good as some of the insane speeds I've seen posted by GN owners on T-Mobile, but a lot better than 100kbps down I had been getting. Also, I didn't mess with the APN settings at all.
To recap the solution for others having the same issue:
From the phone dialer, enter *#*#4636#*#*
Tap "Phone information"
Tap the Settings icon at the bottom right
Tap "Select radio band"
Select "Automatic"
Close out of the Testing menu (you can just hit the Home key)
I can't remember whether I had to soft reset or not; I don't think I did.
I hope this works for others. Thanks very much to everyone who posted.
Craig
CraigJoseph said:
I took chimaki1's advice and fiddled with the radio band setting. I had done this previously, but I had always selected "USA Band." This time, I selected "Automatic." Closed out of the Testing menu, and -- bingo! The wonderful 'H' appeared and I was now getting real speed -- 7.9mbps down, 2.8 up. Not as good as some of the insane speeds I've seen posted by GN owners on T-Mobile, but a lot better than 100kbps down I had been getting. Also, I didn't mess with the APN settings at all.
To recap the solution for others having the same issue:
From the phone dialer, enter *#*#4636#*#*
Tap "Phone information"
Tap the Settings icon at the bottom right
Tap "Select radio band"
Select "Automatic"
Close out of the Testing menu (you can just hit the Home key)
I can't remember whether I had to soft reset or not; I don't think I did.
I hope this works for others. Thanks very much to everyone who posted.
Craig
Click to expand...
Click to collapse
This is weird. my galaxy is still not getting 3G/4G Service even after changing radio band in the hidden test menu.
Is your galaxy running the stock software, or are you running something different. if so, what rom are you running
It's running the yakju image and OS version 4.0.2. I flashed both using the WugFresh tool. The phone came with yakjuxw (I think) and 4.0.1.
RogerPodacter said:
So ait this is the Australian version? They use 850 and 2100 bands so is it possible the other bands are disabled on that version?
Click to expand...
Click to collapse
Not "disabled" but more like they're set up to "prefer" the Australian bands.
I'm having the same issue on the I9250T I just got. Stuck on edge. I played around with the hidden menu settings, still no luck. I'm using a TMo SIM card from my previous phone which had 4G so I doubt that its a time/patience issue. Any help will be appreciated.
chimaki1 said:
I had the same issues with no 3g speeds on any radios except a random docomo radio until today.
Based on a few posts in the baseband thread i tried the settings in the hidden menu
Go into the phone dialer and type
*#*#4636#*#* -This should bring up a testing menu
Go into phone info, then pull up the settings menu
There should be a select radio band button
Try the USA band, if that doesn't work, try automatic.
This worked for me, I've since flashed 4 different radios that hadn't worked previously and now do at standard speeds vs edge only.
Click to expand...
Click to collapse
My phone has had "H"/4G access since day one, if I put it on US-Band I only get Edge. I put it on AUTOMATIC and it works fine, leave it on AUTOMATIC.
Today I tried a friend's ATT SIM and it worked fine with H/3G speeds. popped the TMo SIM back in and I'm back to EDGE. Wondering if there is something that needs to be done to the phone settings or, or I was hopping some one could tell me what needs to be done.. thanks

I747m telus network problem

I have a problem with my telus i747m, I have unlocked it and am trying to use it on rogers but cant. I have tried different sims.
My problem is I dont have a network connection all the time. When I do have a connection as soon as i get a text or try to make a call the phone looses the network connection, when making a call the call gets through but the phone looses connection and the call then gets cut.
no data connection at all. I have rooted the phone and tried flashing the modem posted in development section but it did not help.
do you guys think its a hardware problem, or software?
also when no network is connected and I try searching for a provider it ask me to insert a sim. I have tried different sims and both work fine in another s3 i have.
The phone has a strong signal when it connects to the network and then as soon as the 4g pops up or after a couple of seconds the signal just drops and loses the connection. Then it will keep on getting a signal and instantly drop the network connection over and over again. i have another s3 i can try swapping parts but i dont know what to swap.
hellpppp meeeee!!!
Ok i used rf nv manager andbthe imei is fine.
Sent from my SGH-I747M using xda app-developers app
Anyone any imput. Im stumped
Sent from my SGH-I747M using xda app-developers app
js2021 said:
Anyone any imput. Im stumped
Sent from my SGH-I747M using xda app-developers app
Click to expand...
Click to collapse
There is a specific Rogers modem that you can try flashing, other than that, I'm stumped.
finnmacool said:
There is a specific Rogers modem that you can try flashing, other than that, I'm stumped.
Click to expand...
Click to collapse
lol yeah its a odd problem. ill try flashing that, the modem listed here http://forum.xda-developers.com/showthread.php?t=1831898 says rogers, telus, bell is this what you are talking about?
thanks
update so i was about to try flashing the modem again, i poped in the sim turned on the phone and noticed the signal wasnt dropping when wifi was connected. I then shut of wifi and as soon as the 4g symbol poped up the network connection dropped, I then shut off data and got the signal back i havnt lost it sinse and i made a 40 minute call to rogers with no issue; I have full bars.
so it seems when data is turned on the network gets disconnected. hope this helps in finding the problem.
i played with the settings a bit and this is what happen:
GSM only + data enabled = phone works fine
HSPA only + data enabled = as soon as 4g pops up network drops
GSM/HSPA (auto) + data enable = as soon as 4g pops up network drops
GSM/HSPA/LTE(auto) + data enable = as soon as 4g pops up network drops
all of the settings work if data is disabled.
I have just flashed the latest bell jelly bean leak and still the same problem with data turned on phone loses connection.
I have the same setup (Telus SGS3 with Rogers sim) as you but don't encounter that problem. You might want to try to use your warranty for the problem as it shouldn't do that on stock in the first place.
Sent from my SGH-I747M using xda premium
Are you using the right rogers apn ?
try the modem: MVLLE8
No i tried the latest rom/modem from rogers. I will try that one and see what happens.
Sent from my SGH-I747M using xda app-developers app
js2021 said:
No i tried the latest rom/modem from rogers. I will try that one and see what happens.
Sent from my SGH-I747M using xda app-developers app
Click to expand...
Click to collapse
Keep us posted !!!
cy-rock said:
Are you using the right rogers apn ?
try the modem: MVLLE8
Click to expand...
Click to collapse
yeah i tried manually setting the apn too. didnt make a differance, also tried the rogers mvlle8 modem no differance basically the phone works with data off, or only gsm with data on.
I have another s3 i thought it could be the sim holder or something tried swapping that, it didnt change anything. do you guys think i should try swapping the antenna
js2021 said:
yeah i tried manually setting the apn too. didnt make a differance, also tried the rogers mvlle8 modem no differance basically the phone works with data off, or only gsm with data on.
I have another s3 i thought it could be the sim holder or something tried swapping that, it didnt change anything. do you guys think i should try swapping the antenna
Click to expand...
Click to collapse
its getting tricky to play with that unless you have a good knowledge about wat you doiong and that you may have no offense here
wat about the warranty ?
I bought it used and have already opened it up to try swapping parts wwith my other s3, also have flashed it with custom rom and im guessing the previous owner did aswell because the flash counter was at 5 I think ive voided the warranty. Im pretty good at taking things apart and not afraid lol. I was a mechanic so yeah.
Sent from my SGH-I747M using xda app-developers app
Also last phone i warrantied i got back one month later
Sent from my SGH-I747M using xda app-developers app
any thing else i can try to flash, or any test i could run.
js2021 said:
I have a problem with my telus i747m, I have unlocked it and am trying to use it on rogers but cant. I have tried different sims.
My problem is I dont have a network connection all the time. When I do have a connection as soon as i get a text or try to make a call the phone looses the network connection, when making a call the call gets through but the phone looses connection and the call then gets cut.
no data connection at all. I have rooted the phone and tried flashing the modem posted in development section but it did not help.
do you guys think its a hardware problem, or software?
also when no network is connected and I try searching for a provider it ask me to insert a sim. I have tried different sims and both work fine in another s3 i have.
Click to expand...
Click to collapse
Check your APN settings. On stock, when I switched sim cards, the secondary provider didn't have any and they needed to be added manually.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I tried manually setting the apn, but no luck.
Sent from my SGH-I747M using xda app-developers app
im going to smash this thing with a hammer.
ok no im not but i feel like doing it.

[Q] Switched providers,phone takes some time to get a signal

Hi. ive recently unlocked my galaxy s2x (t989D) from telus so that i can switch to mobilicity and when i unlocked it i found that with my mobilicity sim in the phone it takes a while for the phone to acquire a signal from when its been restarted or turned off , opposed to the telus sim which gets a signal almost instantly. just wanna see if anyone else has the problem or if there is a resolution to the problem . thanks
buzzdmonkey said:
Hi. ive recently unlocked my galaxy s2x (t989D) from telus so that i can switch to mobilicity and when i unlocked it i found that with my mobilicity sim in the phone it takes a while for the phone to acquire a signal from when its been restarted or turned off , opposed to the telus sim which gets a signal almost instantly. just wanna see if anyone else has the problem or if there is a resolution to the problem . thanks
Click to expand...
Click to collapse
It could be your ROM that your running UK know on some ROMs the data is switched off when the screen turns off
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
Could be on the right track but its not just the data. Its all services. For about five minutes every time i restart my phone. I also have all the APN settings set specifically for the provider . It could just be the ROM. Or that the phone is originally meant for telus
Sent from my SGH-T989 using xda app-developers app

Carrier Name incorrectly shown in drawer

This is annoying me more than causing any real issues. UK user here on stock 6.0.1.
On my new 5X, I had an EE sim for a few days, shows EE as carrier name for Network Operator and SIM Operator...I use Network Signal Info Pro to show me that info.
It showed as EE in the drawer under the mobile network and on lock screen too...all good.
Just switched to Virgin SIM, and whilst the Network Operator is now Virgin, the SIM Operator is still EE. It shows as EE still in the drawer and lock screen.
Mobile data still works, it is clearly connected properly to Virgin in APN and I received the settings when first put in the Virgin SIM. There is nothing EE related in APN.
How can I fix this? It should say Virgin in the drawer, but it persistently says EE. Toggling aero mode doesn't fix. Neither does refreshing / cycling radio in LTE Discovery app. Restart doesn't fix.
Any ideas? I'm not rooted, FYI (and I don't wish to be rooted as it breaks my online banking apps, which are vital for daily living). So Change Carrier app is not an option for me.
Thanks.
Sent from my Nexus 5X using XDA-Developers mobile app
tedrogers61 said:
This is annoying me more than causing any real issues. UK user here on stock 6.0.1.
On my new 5X, I had an EE sim for a few days, shows EE as carrier name for Network Operator and SIM Operator...I use Network Signal Info Pro to show me that info.
It showed as EE in the drawer under the mobile network and on lock screen too...all good.
Just switched to Virgin SIM, and whilst the Network Operator is now Virgin, the SIM Operator is still EE. It shows as EE still in the drawer and lock screen.
Mobile data still works, it is clearly connected properly to Virgin in APN and I received the settings when first put in the Virgin SIM. There is nothing EE related in APN.
How can I fix this? It should say Virgin in the drawer, but it persistently says EE. Toggling aero mode doesn't fix. Neither does refreshing / cycling radio in LTE Discovery app. Restart doesn't fix.
Any ideas? I'm not rooted, FYI. So Change Carrier app is not an option for me.
Thanks.
Sent from my Nexus 5X using XDA-Developers mobile app
Click to expand...
Click to collapse
I would try Settings -> Backup & reset -> Reset Network Settings, and see what happens after a reboot.
Just FYI that all your stored Wi-Fi will also be deleted and you'd have to add them again.
But for me this has solved some issues.
Sent from my Nexus 5X using XDA-Developers mobile app
Commodore 64 said:
I would try Settings -> Backup & reset -> Reset Network Settings, and see what happens after a reboot.
Just FYI that all your stored Wi-Fi will also be deleted and you'd have to add them again.
But for me this has solved some issues.
Sent from my Nexus 5X using XDA-Developers mobile app
Click to expand...
Click to collapse
Thanks for the suggestion, but that didn't work. Worth a shot I guess.
...and as an extra annoyance it wiped all my Bluetooth devices, which included the pairing with my Android Wear watch, so that needs factory resetting now too and re-pairing.
Hello,
My 5x is also suffering from the same issue. I too am from the UK and have been with Virgin Mobile for years.
The problem started as soon as the MCH19J update arrived. Because my phone was rooted at the time I thought it might have been something I had caused when I flashed the update. I intended to return to fully stock anyway so I decided to flash the MMB29P image as a starting point because I knew for sure that the carrier logo was correct in that version.
With the phone now completely stock and bootloader relocked I installed each OTA update as they arrived and all was fine with the logo until MCH19J when it changed to EE. The April OTA update has now been installed and the logo is still EE.
So it would seem that the issue is not root or a bad flash or the need for a factory reset but an issue within the Android OS itself.
FixxeH said:
Hello,
My 5x is also suffering from the same issue. I too am from the UK and have been with Virgin Mobile for years.
The problem started as soon as the MCH19J update arrived. Because my phone was rooted at the time I thought it might have been something I had caused when I flashed the update. I intended to return to fully stock anyway so I decided to flash the MMB29P image as a starting point because I knew for sure that the carrier logo was correct in that version.
With the phone now completely stock and bootloader relocked I installed each OTA update as they arrived and all was fine with the logo until MCH19J when it changed to EE. The April OTA update has now been installed and the logo is still EE.
So it would seem that the issue is not root or a bad flash or the need for a factory reset but an issue within the Android OS itself.
Click to expand...
Click to collapse
Just out of curiosity are you sure it isnt correct? To my knowledge (not checked recently) Virgin is an MVNO that ran of T-mobile (aka EE's) network.
Oblox said:
Just out of curiosity are you sure it isnt correct? To my knowledge (not checked recently) Virgin is an MVNO that ran of T-mobile (aka EE's) network.
Click to expand...
Click to collapse
Yes you are correct, Virgin Mobile UK is an MVNO using EE's network. EE is now owned by BT but that is all behind the scenes and I have not received any notification of changes to do with that.
My wife has a stock unrooted Nexus 5 on the latest (MOB30D) update and that shows Virgin as the carrier in all areas of the phone so I still believe this is an OS issue
FixxeH said:
Yes you are correct, Virgin Mobile UK is an MVNO using EE's network. EE is now owned by BT but that is all behind the scenes and I have not received any notification of changes to do with that.
My wife has a stock unrooted Nexus 5 on the latest (MOB30D) update and that shows Virgin as the carrier in all areas of the phone so I still believe this is an OS issue
Click to expand...
Click to collapse
I second that...if I put the SIM in an N5 it shows Virgin everywhere, but if I put the same SIM in my N5X it shows EE everywhere (excuse the accidental pun there!) [emoji2]
Sent from my Nexus 5 using XDA-Developers mobile app
FixxeH said:
Yes you are correct, Virgin Mobile UK is an MVNO using EE's network. EE is now owned by BT but that is all behind the scenes and I have not received any notification of changes to do with that.
My wife has a stock unrooted Nexus 5 on the latest (MOB30D) update and that shows Virgin as the carrier in all areas of the phone so I still believe this is an OS issue
Click to expand...
Click to collapse
I second that. If I put the SIM into an N5 it shows Virgin everywhere, but if I put the same SIM into an N5X it shows EE everywhere (excuse the accidental pun just there!).
It's got to be an OS issue, even though I recognise that Virgin does use EE's network.
Sent from my Nexus 5 using XDA-Developers mobile app
Since my last post I have sent feedback to Google regarding this via the "Send feedback about this phone" option in Settings/About Phone.
Fingers crossed that the May update due in a day or so will will have a fix for this
FixxeH said:
Since my last post I have sent feedback to Google regarding this via the "Send feedback about this phone" option in Settings/About Phone.
Fingers crossed that the May update due in a day or so will will have a fix for this
Click to expand...
Click to collapse
Thanks for that. I hope so too, although I send feedback all the time and I don't know what (if anything) happens with it. Fingers crossed.
Sent from my Nexus 5 using XDA-Developers mobile app
I'll send feedback about the same issue from my n5x later...everyone should do this.
Sent from my Nexus 5 using XDA-Developers mobile app
tedrogers61 said:
I'll send feedback about the same issue from my n5x later...everyone should do this.
Sent from my Nexus 5 using XDA-Developers mobile app
Click to expand...
Click to collapse
Feedback sent. [emoji106]
Sent from my Nexus 5X using XDA-Developers mobile app
I now have the MTC19T update installed but no change of logo - still showing EE on lockscreen and quick settings. Have sent more feedback!

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