Gnex randomly shutting off? - Samsung Galaxy Nexus

So... maybe someone else can help me out here. My phone started doing this really cool thing about a week ago where it will just shut off out the blue. I've been scouring Google for similar problems, but cannot find anything. Lots of people complaining about reboots or sleep of death, but not hard shut downs. I don't have to pull the battery to reboot or anything, and it's not restarting, it just shuts off.
Sometimes it will only do it once or twice a day, other times it will do it 5+ times an hour. There seems to be no pattern to it either. Sometimes I will just pick up my phone and its off. Sometimes I will be listening to music with it in my pocket and it goes out. Quite a few times I've been texting or something and watched it just shut off.
It was right around when I flashed AOKP M5, so I assumed it might be that. I tried a new kernel first, which didn't help. Today I flashed MIUI, hoping it would fix my problem, but nope. Still getting reboots. So it does not seem ROM related.
Anything else I should try before trying to get my phone replaced? Who would the warranty even be through. I bought the phone from Amazon wireless. Them? Verizon? Samsung?

go back to complete stock, then see if the problem occurs

Maybe try using the samsung stock rom, without root. If you still have the problem, I think you should contact amazon. Be sure to reset the flash counter before you send it away
Sent from my GT-9100 using ICS Remix pro AOKP

There isn't a flash counter on the GNex.

Related

[Q] Galaxy Nexus keeps turning OFF

I have a problem with my Galaxy Nexus turning OFF at night.
I goto bed at night and open the clock app and click the screen to dim it. When I wake up in the morning the phone is OFF. I have to pull the battery in order to boot. The battery is fully charged.
I returned the phone after this happened twice and received a brand new one. I have the same problem with this new device. I have changed the power socket and the charger yet still the problem persists.
Is anyone else experiencing similar problems?
I have Skype installed and running which maybe the cause. I will keep it OFF for the next few nights to see if this has a positive effect.
Try it without any off your apps installed. If the problem goes away you know it's an app causing the problem. Then start adding them back in batches until the problem re-occurs. Eventually you'll narrow the issue down to one app.
mark_w said:
I have a problem with my Galaxy Nexus turning OFF at night.
I goto bed at night and open the clock app and click the screen to dim it. When I wake up in the morning the phone is OFF. I have to pull the battery in order to boot. The battery is fully charged.
I returned the phone after this happened twice and received a brand new one. I have the same problem with this new device. I have changed the power socket and the charger yet still the problem persists.
Is anyone else experiencing similar problems?
I have Skype installed and running which maybe the cause. I will keep it OFF for the next few nights to see if this has a positive effect.
Click to expand...
Click to collapse
This is happening to me too.
At random times, the phone will refuse to wake from sleep.
Nothing but a battery pull will fix it.
I don't have skype installed.
Have a look at this:
http://forum.xda-developers.com/showthread.php?t=1360880&highlight=sleep+of+death
Mine started today. Really hope this does not keep happening or I need to return this right away. Missed a few phone calls today and didnt realize until I looked down any my phone was just simply black. Will not wake up or do anything at all. You have to pull the battery. Right before this happened my data was dropping non stop about every 5 minutes for an hour.
I'm trying to stay calm because I love this phone, but between the data drops and the phone turning off im loosing patience quick.
This is happening to me as well. With TWO different phones. The first one I returned to Verizon and now its happening on the second one.
Phone will power off while doing random tasks. The two I've noticed is browsing on the stock browser and texting on the stock texting app.
I'm having the same problem. It's happened twice in the 3 days I've had the phone. It hasn't happened while I'm using it, both times it was when the screen was already off -- it just wouldn't waku up. Nothing short of pulling the battery, letting it sit, then powering on would work.
Couldn't have come at a worse time either, my daughter is in the hospital and I get updates from the surgeons via phone. So now I have to check every 5 minutes and make sure the phone is still on.
Phone is bone stock, out-of-the-box.
Sent from my Galaxy Nexus using Tapatalk
i just had my first turned off this morning... my friend's SGN happened 5 days ago too. very unreliable....
I had that happen to me as well. Turns out I forgot that I had an app scheduled to do a backup at like 3 AM.
Sent from Galaxy Nexus
CodenameDroid 1.2 cdma & Franco 14.4
My sgn turned off every night now. Anyone got any ideas why? I turned my verizon backup already.
reboot durring skype call
mark_w said:
I have Skype installed and running which maybe the cause. I will keep it OFF for the next few nights to see if this has a positive effect.
Click to expand...
Click to collapse
it does it when i have skype running too. also i have other other audio apps open. (power amp, tunein, pandora) It's happened twice to me and each time it has been during a skype call while the other apps were running. (in widget form)
shock sensitive in the area right below the camera?
My device just "randomly" switches off (sometimes several times a day). After a long search for a reproducible cause, it seems safe to say that at least some devices seem to be extremely shock sensitive in the area right below the camera (on the back of the device). Even minuscule shocks to this area switch these devices off. Youtube-user 'jardinepatten' demonstrates this problem nicely in a video called "Galaxy Nexus Turning Off".

Stock unrooted nexus freezing

I don't know what's happened lately, but in the past few days my nexus has frozen during completely random tasks. Once while typing a message in google voice, once while browsing the web. It freezes, completely stops responding...nothing at all happens, then the screen turns off. It doesn't even reboot. And I cannot wake it up. I have to do a battery pull.
How can I find out what's causing this?
My issue is similar, but not the same.
My unlocked (but unrooted) GNex randomly turns off during use. I'll be listening to a podcast and browsing XDA, or listening to music and browsing the Market, and without warning, the phone will shut off instantaneously.
I don't need to pull the battery; it turns on normally by holding the power button. I've had absolutely zero problems with this phone, until this issue happened to me several times in the past week.
Not very optimistic about finding a solution. I'm gonna flash CM9 once it's completely stable and pray it wipes the slate clean.
Wow. Didn't see this thread. I posted above with similar problems.
Mine (LTE VZW 4.02) never did this the first week i had it, but since rooting via ODIN, it has randomly rebooted several times, in addition to completely dropping 3G a few times in the past week.
This is with a full stock but rooted/unlocked LTE GNex.
Stock rom and no modifications
I have similar experiences. First fiends complained that Im not at gtalk so either wlan or 3G had some problems. Few days later came random boots and after half a day the phone cant even boot more than few seconds to the bood animation.
After paying 650e for a phone I would like it to work more than 3 weeks. The pending repair.... .. I waited 1.5 months for my Nexus One. It broke almost as fast. How hard it is to make phone that just works?
Video: https://plus.google.com/u/0/116960162018403332683/posts/jDt53TbCio6
I had similar freezing when I was stock rooted on 4.0.1. After flashing a custom rom on 4.0.3 more than a month ago, not only have i not had a single freeze but the multitasking button no longer lags (which was my biggest complaint)
Sent from my Galaxy Nexus using xda premium

Please help!! Phone reboots randomly even on complete stock unrooted.

Okay, I've had my S3 since July of 2012. It has worked perfectly up until about 3 weeks ago. It has just started rebooting randomly and it says it's not sending texts, but the people I'm texting say they receive the message that supposedly fails to send like 5 or 6 times. I've spent the last 2 weeks trying to find a solution online and couldn't find anything. I have flashed probably 15 different roms, including stock rooted. Now I am on complete stock unrooted with stock recovery and I'm having the same issues. I used odin to return to stock. I only have 4 apps installed aside from the bloatware that comes with the phone. I'm sure the texting issue is with T-mobile's service, but the rebooting can't be. It's random, but I can always tell when it's about to do it because the screen will come back on right after I lock it and a few seconds later it will reboot. I have also taken the phone apart to see if the power button is jammed and it wasn't. I removed the actual power button and put it back in just to be sure. The phone still reboots randomly. Is anyone else having this issue and if so have you found a way to stop it? Any suggestions will be appreciated. Thank you for looking.
I guess nobody has had these issues.
Sounds like a defective phone.
Sent from my SGH-T999 using Tapatalk 2
It would of been easier if you had warranty on to just return it instead of going through all that hassle.
Sent from my SGH-T999 using xda app-developers app
I have the same issue, pretty sure its the power button sticking. I'm using the home button to wake it up and a widget on the lock screen to lock it for now until I send it in.
Sent from my Nexus 7 using Tapatalk 2
It stopped. I don't know what it was, but I ran stock for a few days and it just quit. Didn't do anything, but flash it back to stock, It did it for a couple of more days after I flashed it back to stock and then it just randomly quit. It's been almost a full week now and no random reboots. If it starts happening again then I will probably just get a replacement. I do have the insurance through T-mobile, but I don't want to pay the deductible.
Could some dust etc. making power button stuck causing reboots? It could also be unstable rom. If you are oc/uv 'ing the phone that could also do that
Sent from S♣ with XDA App
I had a similar problem with my Amaze, turns out one of the connector pins to the battery was miss aligned and would on occasion cross the line and short. Luckily nothing catastrophic but the phone would just reboot, sometimes continuously. After I straightened it out, problem solved.
Evo4eva said:
Okay, I've had my S3 since July of 2012. It has worked perfectly up until about 3 weeks ago. It has just started rebooting randomly and it says it's not sending texts, but the people I'm texting say they receive the message that supposedly fails to send like 5 or 6 times. I've spent the last 2 weeks trying to find a solution online and couldn't find anything. I have flashed probably 15 different roms, including stock rooted. Now I am on complete stock unrooted with stock recovery and I'm having the same issues. I used odin to return to stock. I only have 4 apps installed aside from the bloatware that comes with the phone. I'm sure the texting issue is with T-mobile's service, but the rebooting can't be. It's random, but I can always tell when it's about to do it because the screen will come back on right after I lock it and a few seconds later it will reboot. I have also taken the phone apart to see if the power button is jammed and it wasn't. I removed the actual power button and put it back in just to be sure. The phone still reboots randomly. Is anyone else having this issue and if so have you found a way to stop it? Any suggestions will be appreciated. Thank you for looking.
Click to expand...
Click to collapse
I'm actually having this exact same issue, as well as crashes which seem to happen when copy/pasting text. Reboots, spamming people supposedly failed messages, the works....
And I'm with Sprint.
This is the SECOND S3 that has done this to me. I returned my first one after being fed up with it, guessing it must have been a hardware problem since I couldn't find anyone else that had this issue.. but this one has done it too, so I just figured I had to accept it....
phsh I wouldn't accept a piece of hardware that acts like that... bug 'em til they fix it or get you something else like the s4
Sent from my EVO using Tapatalk 4 Beta
Interesting to read this. I got my S3 in October, and it just started doing this. Twice it has simply rebooted, both times have been after I uninstalled an app. My phone is completely stock, unrooted. Never been rooted. I took it out of the box and updated it to JB and haven't done anything else. I'm not getting any messaging issues, just the reboots. I'm using Nova Prime, and uninstalling by dragging the icon to the trash can.
I'm not sure what caused mine to stop, but it did. It hasn't done it again since it stopped either. I flashed back to complete stock, unrooted and used triangle away. It was still doing it for maybe a week or two after that, but then it just stopped. It has been working fine ever since. That includes trying 4 or 5 different roms after it stopped just to see if it would do it again. Been running wicked on the same phone for months now without any of the issues I previously had. If your phone is doing this then I suggest either waiting to see if it stops on it's own like mine or get it replaced.

Please help!! VZW GNex No Signal and Freezes

Hey Guys, I have been beating my head against a brick wall trying to fix my phone.
Yesterday I was on a call with someone and suddenly I lost service (not uncommon for where I was since I have weak service there), but this time the phone was frozen. The dialer screen was on but was frozen. My phone would not react to anything. So naturally I pulled the battery and rebooted the phone. The phone started up as normally it would but then after 5 minutes of the phone running it froze again. During those five minutes I never received any cell signal.
The most recent "work" I had done on my phone was change the kernel to the AK Kernel on the guide here. This was done 3 days before anything started happening. I tried a new kernel because ever since upgrading to Paranoid 3.0 my phone was acting slow and occasionally I would get a screen of death typically about once a day. The 3 days that I had the new kernel, everything was working great (phone was faster, responsive and no SOD).
I tried restoring a nandroid before upgrading the kernel and it made no difference. Ever since the first time my phone down freezes after 3-5 mins after booting up. Nothing that I have tried has fixed the issue.
I have done a clean install, tried locking and re-rooting, tried a different kernel. All to no avail. Please help I am thinking there is something seriously wrong and may need to take it back to verizon. I am trying to restore my device to stock but am unable to do so. I have been using this guide: Restore to Stock. Any suggestions to make it "clean" enough to get verizon to replace it?
I'm going through withdrawals, please help!
Could not fix it, so I contacted tech support and explained everything that I did to try to fix and they just sent me a warranty replacement. I hope that it was a device error and not something that was caused by other ROMs or Kernels.

Note 4 stuck on yellow Sprint startup screen

Twice this week my alarm didn't go off (luckily I set a backup today) because sometime throughout the night something happened. When I woke up the phone was frozen on the yellow Sprint Spark startup screen. I needed to pull the battery and everything started up fine. I updated to Lollipop about 2 weeks ago which is where I'm guessing the issues stem from.
Is there anything I should try other than restoring to factory and starting over? I'd prefer to not have to wipe everything from my phone but these issues are becoming problematic. I am not rooted.
Thanks.
You answered your own question. You need to try a factory reset. Problems happen when you upgrade to new software without wiping.
dschachm said:
You answered your own question. You need to try a factory reset. Problems happen when you upgrade to new software without wiping.
Click to expand...
Click to collapse
Dschachm is correct. Then if you root and install TWRP you can back it up with all of your apps and data. So if there is ever a problem again, just restore and done.
So I ended up doing a factory reset and while the phone certainly started running faster with better battery performance after the reset I'm still having this issue. I would say it occurs 2-3 times a week. It has only occurred overnight which is typically when I charge my phone so I'm pretty sure it is related to being left connected to the charger. The majority of the times I will wake up with a dim yellow Sprint screen and everything else frozen though occasionally the screen will be black with the led notification light red. In both situations the screen will not respond to any button pushes or holds and I need to pull the battery and then everything will start up fine.
Does anybody have any suggestions here on what I should do? I guess I can try and restore one more time and see but I don't really know why it would be different and it is certainly a pain to keep restoring the phone and losing all my settings. I definitely don't want to root now since I believe that voids the warranty and if I can't figure anything out with this I'll certainly be requesting a new phone from Sprint. Before I start dealing with Sprint though I thought I would check here first. Through all my searches on the internet I haven't seen anyone else complaining about this problem.
Thanks.
I've gotten the sprint yellow screen and nothing else.phone doesn't turn on? When I try turn it on after removing batteryou I get the android figure and phone turns off? How can I reboot or start the phone..?and can I save my contacts?

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