Hey guys,
My HTC Desire recently started acting up, there is a 2x2 cm square where touch will no longer respond. Has anyone encountered this? I expect its a hardware issue, in particular the digitizer. Anyone have recommendations for what I should do?
Current options on my mind
Repair (15 months on my contract left)
Upgrade (kinda costly for my pocket at the moment)
Buy a used smartphone for the next 15 months (probably another HTC Desire)
Thanks!
In my opinion I would say return it to HTC. There is a very small chance that it's a software issue. You said you will have the contract for 15 months, so I think this will be covered under warranty (unless your dropped the phone ofcourse).
I hope this helps.
I don't think it will be covered. It's a 1 year manufacturers warranty, and I don't see how it could be software related. I've flashed various roms and they have never had an issue until now, and it occurred right after I realize the screen was up against a big white eraser in my pocket.
Could you explain more?
Related
Don't exactly know what this is or how it happened. This alteration is in a perfect square in the middle of my rectangle. Also, there are a lot of small "dots" visible. The screen shows through it perfectly, so I know there is nothing wrong with the actual screen or LCD. Maybe the digitizer? The phone functions perfectly, touchscreen and all. Does anyone know what this is or how to fix it?
If this puppy's still under warranty I'd be hitting that up ASAP. That doesn't look right AT all
note: you have 1 year from the date you purchased the phone with AT&T for hardware issues.
dressanderc said:
Don't exactly know what this is or how it happened. This alteration is in a perfect square in the middle of my rectangle. Also, there are a lot of small "dots" visible. The screen shows through it perfectly, so I know there is nothing wrong with the actual screen or LCD. Maybe the digitizer? The phone functions perfectly, touchscreen and all. Does anyone know what this is or how to fix it?
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If it isn't your screen protector, it is a "Newton Ring", a defect in the LCD. Send it in for warranty replacement.
I had the same issue with my TP2... I would be able to see the colors only under white light or under bright sunlight. I figured it might have sprung up after I dropped the fone. Luckily, mine was under warranty and I had the device replaced for no cost by TMo...you can go down that path or search for the LCD replacement for your fone
Okay guys answer this for me. I didn't buy the phone new, rather I traded my Iphone 3GS for it in or around January. I know the phone didn't come out until September 2009 (I believe). Can I still claim the warranty?
i got the exact same thing, and seeing how my phone is acting up now as soon as i fix it i guess i will be sending it up for a replacement. I thought it was just from the screen protector but i guess its more than that
dressanderc said:
Okay guys answer this for me. I didn't buy the phone new, rather I traded my Iphone 3GS for it in or around January. I know the phone didn't come out until September 2009 (I believe). Can I still claim the warranty?
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I got my phone in December.... just called into ATT yesterday to get a warranty exchange because the microphones on my phone stopped working. as long as you have only had it for a year it should be okay. Did you get it from AT&T or did you just trade a friend for it or something?
Either way, it will only take you about 5-10 minutes on the phone to find out if you can exchange it. Might be worth just taking the time to make the phone call to find out.
Ok, so my Tilt 2 just started doing this exact same thing. I called ATT and they said this voids the warranty. They also said if I go through with an exchange and htc feels that its out of warranty then they will charge my account 400+ dollars for the phone.
Reclaim said:
Ok, so my Tilt 2 just started doing this exact same thing. I called ATT and they said this voids the warranty. They also said if I go through with an exchange and htc feels that its out of warranty then they will charge my account 400+ dollars for the phone.
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WHAT voids the warranty?
stevedebi said:
WHAT voids the warranty?
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You know, the issue the thread is about. But I will share the rest of my story in my next post.
Alright, So I'd like to elaborate and share my experience with the "newton's rings" issue. Before via phone call, AT&T said that it was physical damage (even though I treated the device with care) thus voiding the warranty. They told me that if it was a common problem, it would not be a big deal, and then continued to claim that it wasn't a common problem even though I found numerous forums discussing the issue. After discussing the issue further with them, they directed me to a device care center where techs can look at the phone. Once I arrived, I showed the phone to a young lady with a very dry and cold personality (but that was fine) and she took one ultra quick look a the phone and said it was covered, even said that my screen would straight up go out soon because of it. She set up an overnight delivery of a new phone (she swears it's not refurbished) and I was on my way in less than a few minutes. I was baffled that I couldn't get this done over the phone and don't really understand why the employees at the device center seemed so much more knowledgeable than the WARRANTY customer care people I spoke with on the phone.
Overall, it wasn't a super awful experience, but I did have to jump through some unnecessary hoops to get it done. I hope people can learn from my experience today! Good luck!
AT&T replaced mine, but stated the cause was "stress" related. That's bull crap though, it just started doing it on its own. They wanted to claim it on my insurance, but after arguing with a supervisor, they shipped me out another one.
Dust under the screen of my Desire
Is this normal? I've read a lot of complaints of exactly this issue but surely this is excessive?
I would contact HTC and get that sorted as its not normal.
I had EXACTLY the same problem... same amount of dust, same position on the screen. I had my phone "repaired" under warranty, contacted HTC first and since I was told they would fix that for me, I sent it to the authorised service center in my country. Still waiting for my precious though
Had exactly the same problem after a week. I took mine back to Carphone Warehouse and showed them. They gave me another one there and then.
I'm curious know know if any of the Desires 'repaired' for this reason ever developed the fault again?
I'm equally curious to learn of this problem ONLY affected earlier AMOLED models or do the ones with the SLCD screen suffer also?
The screen is sealed shut on the production line. I suppose the only way to repair would be to replace it... so I reckon a repaired one is as likely to break as a new one.
Sent from my HTC Desire using XDA App
xspyda said:
I'm curious know know if any of the Desires 'repaired' for this reason ever developed the fault again?
I'm equally curious to learn of this problem ONLY affected earlier AMOLED models or do the ones with the SLCD screen suffer also?
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I've had the same dust problem with my Desire. Returned it 2 weeks ago and received just yesterday. Seems like new now It took 2 weeks to notice dust under the screen. So it wont take long I'll let you know By the way it's SLCD.
Unreal, can't believe this has happened. Bottom right hand side of my phone. Glass is fine and everything works but the key component that lets you see everything.. ruined.
Of course it happened two days before im supposed to fly off on holiday
This is a nightmare, need to now get some answers/fixes whatever.
Who will repair this thing? T-mobile my network provider or HTC? Do I even have a leg to stand on with any of this? Surely my consumer rights have to come into play, all i did was put it for charge and checked it ten minutes later to find it had cracked. If the battery or something has caused it to overheat surely it's their fault?
Can i leave it for two weeks while i go on holiday?
If i leave it for a whole two weeks will someone like the companies i mentioned refuse to fix it because i left it? With all that's going on i would really prefer to leave it till i get back. It won't get worse so this would be the best option for me.
My head is all over the place at the moment - What are my next steps now that i've found the LCD has cracked?
Just to add, i got the phone in November so it hasn't been a year yet.
I would really really, really appreciate any sort of help on this, even the slightest bit!
Sorry to hear, it's an awful feeling when such things happen just at the wrong time.
From other users experience and my you send to htc, which have an awful service center.. A mate and an xda member had his phone with them for a month before they decided to send him a new one, that's after number of phone calls and a believe a letter and from my experience then sent me my phone back in the same state as it was send.
Others have better experience with the network provider. And it shouldn't be a problem at all leaving it 2 weeks, I say that I confidence.
Sent from my Desire HD using XDA
Very reassuring, cheers!
So if HTC tend to give you a new phone then my next step after coming back will be to grab every last bit of data off the thing. Good thing apps are linked to your Gmail account.
I might just see what my network provider says so it gets done quicker. It would be good to have a chance of getting a new phone though, haha.
To be honest I have three ways of sorting this, get it fixed with HTC, get it fixed with t-mobile or try and get it fixed with mobiles.co.uk the place I got it from. Essentially carphone warehouse.
I always prefer going the official route i.e HTC and I may even wait a while for it. Anyway I have to call them first and see what they say.
Again, very helpful cheers.
Send it to htc. The others will forward it to them anyway. The repair centre has vastly improved recently. They changed locations a while ago which slowed everything down but it's much better now. They also send a courier to collect the device the next day (after reporting) so you could send it away now and have it repaired when you return. Hope this helps.
Sent from my Motorola Startac running Atari 2600 software!
Will they just repair it? I had a HD2 a while back and my screen cracked sent it off to HTC for repair they rang me couple days later and told me that accidental damage was not covered by warranty. I asked for it back as they were quoting silly prices. They may try to fob you off with this and try to say it your fault.
Ricey
If the repair centre CAN repair it, they definitely will (that is one of their main performance indicators, repair vs replace). Yes, send it to them direct, cut out the middle man.
If there is no obvious impact that caused the crack, ie it's not your fault, I'd recommend you research heat (?) as a contributing factor and take them down that path, so that they don't spend too much time on the diagnostics. Doesn't sound normal to me, but they may have prior experience.
My only experience of a HTC repair centre was excellent, although it was 2 years ago and for a WM Prophet . They were in front of where I was working at the time and they took 2 days to fix, not replace the phone.
Oh, and install Titanium Backup, and do a full backup to your card.
Cheers for the advice!
Will definitely get in touch with HTC before anyone else. It's got to be a heat issue but what if they refuse? Can i bring my consumer rights into it? The crack looks like someone has pushed on it from behind but there is no outside damage and i was sitting in the room while it was charging; nobody touched it. It was hot when i picked it up but it always gets hot around the back when i charge it. It's definitely a heat issue but god knows what they say.
Hope i can just explain that and they will help.
Haven't rooted my phone so cant get Titanium backup but tbh i might as well root and backup everything thenrestore it all to default.
Good day guys,
I've read a number of threads on this forum about HOX screen problems and never quite had any until a couple of days ago.
All of a sudden I started getting yellow and pink pixels all over my screen. I thought that this was just a software issue in the beginning so I rooted, formated, installed a custom rom, and no luck, still have the same problem with the screen.
There is a number of interesting facts about this problem:
1) I have this when I restart the phone, in the boot menu, in the clockwork recovery, you can see the edge of the pixels being pink or some other random color.
2) When I press down hard enough around the volume+ area the problem seems to go away.
I wonder where this is the GPU dying on me, or perhaps this has to do with the connectors that run to the screen?
The phone never fell, or had any major damage, I did have it in my pocket all the time and when sitting down I guess that could stress the exterior of the phone.
Here are the pics:
http://dl.dropbox.com/u/6339798/Photos/IMG_20121209_183856.jpg
http://dl.dropbox.com/u/6339798/Photos/IMG_20121209_183906.jpg
http://dl.dropbox.com/u/6339798/Photos/IMG_20121209_183918.jpg
I really do wonder if I can get it back for warranty now, since its rooted, since this is obviously a hardware problem rather than software.
There is only one way to find out. They might repair it for free if you ask nicely enough.
Sent from my HTC One X
Display issue.Get it to nearest HTC.
Over m'sia HOX is one to one warranty for first year that's why i picked my One X over S3 as i own a S3 before and RMA takes up to 3month.
Goodluck
Zackconsole said:
Display issue.Get it to nearest HTC.
Over m'sia HOX is one to one warranty for first year that's why i picked my One X over S3 as i own a S3 before and RMA takes up to 3month.
Goodluck
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Would be nice to get a one to one replacement accept that I bought it in The Netherlands and I am currently in Minsk, Belarus for work)))
Man its a nightmare reading all the HTC One X problems, HTC has always made such nice phones, and they messed up just a bit along the way.
This is my first HTC so i was very happy with my phone, speed and everything.
But after some time screen start to jump up and after few minuter it stops. That was for 3 or 4 times, and i thought thas is software problem, but i update phone on JB about month ago and it hapened again few times, but 2 days ago screen start to jumping and i cant to use my phone.
I recorded video and post it on youtube so if anyone know what is problem to tell me. I hope it is not big because i dont have warranty.
http://www.youtube.com/watch?v=stWumBBxre0&feature=youtu.be
Definitely hardware.
I had the same problem with mi hox, in this moment the phone is on rma
i hope this problem will be solved soon
So is this something serious, or expensive to repair ?
From what i have heard in the past, replacing the touch display and digitizer costed around 180 euro's. But i don't know if its the screen/digitizer or only the mainboard that needs to be replaced.
had the same problem, my carrier sent it to guarantee repairs, got it back after 2 weeks, now i'm facing a problem where the volume rocker does not work when pushing volume up, it just randomly pushes the volume up itself for no apparent reason and i have to fiddle with volume down for a while to make it stop. i'm thinking of abandoning htc forever, this is my 3rd htc and every other has had major issues with hardware and software, i just can't trust them anymore.
Wow....
I happen to own a Samsung Galaxy S III, and coming from a family of HTC and iPhone users, I am really impressed with my device. My aunt has the One X as well, and her's did the same thing...she went to AT&T and they gave her a new one, No questions asked, seeing as it wasn't the first time they have seen something like it. They say there is an issue with the processor and something in the RAM...