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I read about screem gap but i was unsure what exactly was meant. I just took a closer look and found out that there is a tiny gap between my screen and phone on top in which dirt fills in and it pisses me off. I havent dropped my screen once and if i push the top left part of my phone i can hear a sort of "click".does that make my phone faulty? Im really annoyed vy the dirt that fills in... Apart from rhat phone has no problems.
shadehh said:
I read about screem gap but i was unsure what exactly was meant. I just took a closer look and found out that there is a tiny gap between my screen and phone on top in which dirt fills in and it pisses me off. I havent dropped my screen once and if i push the top left part of my phone i can hear a sort of "click".does that make my phone faulty? Im really annoyed vy the dirt that fills in... Apart from rhat phone has no problems.
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send it back. that is what i am doing. left hand side of the phone between the screen and the plastic you can see dust getting inside there to. plus if you press the left hand side tad hard you can hear it creaking as well. i called HTC to see if they could replace it for me straight away without sending it for repairs..waiting for an outcome tomorrow...if they say no i will just send it for repairs and hope they find the problem and either fix it or replace it then...i know it will drag for a week but at least that way you know one way or the other it will get fixed...
i was going to say if it does not bug you then leave it..but you sound just like me that even though the phone works fine it will bug you cause you know it is there
should i go to my provider or directly cpntact htc? And just to understand it better. Gaps are not supposed to be there, am i right?
shadehh said:
should i go to my provider or directly cpntact htc? And just to understand it better. Gaps are not supposed to be there, am i right?
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Dont replace it as you have no other problems. Go to HTC repair center and just fix it. If you replace there may be a chance of getting more faultier one.
Sent from my HTC One X using Tapatalk 2
Living in austria, where to check for such a repair center?
forumhookersdotcom said:
Dont replace it as you have no other problems. Go to HTC repair center and just fix it. If you replace there may be a chance of getting more faultier one.
Sent from my HTC One X using Tapatalk 2
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Click to collapse
have to agree with that as well. but at the same time new batch of phones get send out so you never know. just go to HTC site and do a locator for your country my friend
shadehh said:
Living in austria, where to check for such a repair center?
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Click to collapse
Have a look at this . May be useful
http://www.htc-floorsystems.com/en/HTCGlobal/HTCOffices/HTCGermany/Contacts.aspx
Sent from my HTC One X using Tapatalk 2
Thank you all and especially goku80 for fast replies. Gotta love xda community
shadehh said:
Thank you all and especially goku80 for fast replies. Gotta love xda community
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no problem my friend. i feel your pain and know what you are going through. i will keep you updated with my one and what happens..keep me updated with yours as well
It amazes me some of the reasons people will find to return an otherwise perfect handset. Considering the amount of serious problems floating about this phone, I don't think a creak or 1mm gap between the bezel and screen constitutes a return. Get over it and enjoy the phone.
Eddzz!! said:
It amazes me some of the reasons people will find to return an otherwise perfect handset. Considering the amount of serious problems floating about this phone, I don't think a creak or 1mm gap between the bezel and screen constitutes a return. Get over it and enjoy the phone.
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Click to collapse
oh really..seriously i wonder if you had a gap how would you feel about your perfect phone? everyone to their opinion. i can live with it no problem..but the fact knowing that it is there will bug the **** out of me hence why i am going through what i am right now
I had a creaky SGS for 2 years. I still have it now and it works and looks as good as it did on day one.
Eddzz!! said:
I had a creaky SGS for 2 years. I still have it now and it works and looks as good as it did on day one.
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well i will see what they say tomorrow..if they replace it for me all is good..but if they do not and want to fix it ehh i kinda have to think twice being without my phone for a week
Ive heard that the one x was made in 2 different countrys taiwan and china... china being the worst built ones buttt I must have a really faulty dhd. I've had it for 10 months now and my screen moves, doesn't fit right on the phone as there should be a lip round it but isn't my speaker isn't straight so is sloping. Looks like the cnc machine hasn't cut it right. Power button is really recessed too far in..... I think a little sqweek is nothing to really worry about if the screen falls out then ya I'd send it back.
Sent from my Desire HD using XDA
htcmodteam said:
Ive heard that the one x was made in 2 different countrys taiwan and china... china being the worst built ones buttt I must have a really faulty dhd. I've had it for 10 months now and my screen moves, doesn't fit right on the phone as there should be a lip round it but isn't my speaker isn't straight so is sloping. Looks like the cnc machine hasn't cut it right. Power button is really recessed too far in..... I think a little sqweek is nothing to really worry about if the screen falls out then ya I'd send it back.
Sent from my Desire HD using XDA
Click to expand...
Click to collapse
well that is what worries me about the whole damn thing..if it gets to hot to soon and in two months down the line the screen actually does fall out
TBH ive just checked mine and it does have a slight gap with lint building up already (bare in mind ive had this phone 2 days) Also have the yellow blotch on the screen AND a dead pixel. This is by far the best phone ive ever owned...But my word these little niggles are grating on my moobs! Ive never had to send a phone off to a repair centre before but im not really willing to put up with the problems the phone has (however ridiculously small they seem to some ) You expect some software issues in an early batch, but dead pixels, discoloured screens, gaps occuring out of nowhere between the screen, its a bit much really! Im gunna have to get it sent off soon i think, gutted!
how do you clean the dust build up?
abuds87 said:
how do you clean the dust build up?
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Click to collapse
Use a screwdriver.
P.S. http://forum.xda-developers.com/showthread.php?p=27066789
abuds87 said:
how do you clean the dust build up?
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Click to collapse
Vacuum cleaner with a soft piece of cloth on the vacuum tube to avoid scratches.
Just another option
To the OP: May I ask what serial your phone has?
Cheers.
Eddzz!! said:
It amazes me some of the reasons people will find to return an otherwise perfect handset. Considering the amount of serious problems floating about this phone, I don't think a creak or 1mm gap between the bezel and screen constitutes a return. Get over it and enjoy the phone.
Click to expand...
Click to collapse
Do you even realize how big 1mm is?!!!! Get a ruler and see please....
I doubt even a blind person could enjoy a phone with a gap big as that. You would not just see this, but also feel.
I have a gap that's about 0,1-2 mm big (measuring with paper, which is about that in average I think 0,1 till 0,3 I think but also not sure) and its around the whole screen on both sides of the ring.
Ugh...1mm...
But seriously guys, how big are the gaps it makes you return it?
I mean should I return it with 0,1 mm ? (maybe less) seen a bigger gap on SGS 2.
So fresh out of the box, the bezel on my Note 2 is a bit scratched, like someone took a fine blade and scraped into the inside of the bezel in a few spots. You can see it to the right of the button and in the corner. Kind of annoying. Anyone else seeing anything like this?
Absolutely not to be honest. Sorry.
Sent from my SPH-L900 using xda premium
Off topic, what camera are you using to take those pictures?
Sent from the second version of a hefty "Note" pad.
Oly XZ1. $200 on Amazon right now. I highly suggest picking one up. Those aren't even my best effort. I took some pics of surgeries today that put my Powershot S100 to shame. f/1.8-2.5 with a real nice sensor. If you don't care about movies on it, it's tough to go wrong.
I have two knicks on my pwr button. Methinks they reused a refurb button from an s3 or something.
Sent from my SPH-L900 using Tapatalk 2
To be honest I dont see anything wrong either looks like its supposed to. Perhaps your seeing a tiny flash on the sides of the case from manufacturing but I dunno I really dont see anything I want to as well..
deflon said:
I have two knicks on my pwr button. Methinks they reused a refurb button from an s3 or something.
Sent from my SPH-L900 using Tapatalk 2
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That's weird. I have a sixer and a laker on my volume up/down button.
leedawg said:
To be honest I dont see anything wrong either looks like its supposed to. Perhaps your seeing a tiny flash on the sides of the case from manufacturing but I dunno I really dont see anything I want to as well..
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You can run your finger along the inside edge of the bezel and feel the scrapes. It's nitpicky, I know. But for $300, I want a pristine device that'll sit in a case with a screen protector. Yeah, Imight get a ding down the road, but I want the new car smell for as long as I can. I reuploaded the pictures and circled the areas. There's about 3 or 4 areas like that on the phone.
Same on my phone.
I thought it was only me!
Same here. Maybe it was just a handling issue for some scattered ones. Just a bit bummed as my original was overnighted, but now I have to wait 3-4 days. I'm not using it since I don't have a case and don't want to take a chance on it getting damaged somehow to where they think I did something to the phone. So I'm back on the S3. And MyBackupPro worked well for just backing up all my apps, SMS and logs and just restoring onto the Note. So that's a little comforting moving forward.
dbpaddler said:
That's weird. I have a sixer and a laker on my volume up/down button.
You can run your finger along the inside edge of the bezel and feel the scrapes. It's nitpicky, I know. But for $300, I want a pristine device that'll sit in a case with a screen protector. Yeah, Imight get a ding down the road, but I want the new car smell for as long as I can. I reuploaded the pictures and circled the areas. There's about 3 or 4 areas like that on the phone.
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Click to collapse
I totally understand I'm the same way i am the same way.. I like my study to stay in great condition as well.. i say send it back...
I would definitely call sprint or go to the store and get it exchanged. For this kind of money the phone better be mint.
Sent from my SPH-L900 using xda premium
Subiegsr said:
I would definitely call sprint or go to the store and get it exchanged. For this kind of money the phone better be mint.
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
I already have the return kit coming. Unfortunately, Sandy will probably cause it to be delayed.
Just got back from exchanging mine due to major imperfections in display and minor scratching on bezel.
On display the brushed grey color applied was not lined up thus making viewing area look crooked , Left side had 1/8 + inch / right side had less then 1/16 inch reveal.
Picture below is how its supposed to look which my 1st looked nothing like.
Also menu button light transparency was hindered creating jagged look due to brushed grey color not having clean lines < Very annoying to say the least , When soft key lights turned on it became my focus.
Basically the display was a mess not worthy of 225.00 contract buyout / 300.00 device cost so I had no choice but to attempt swap.
Bezel had minor nicks nothing major but could be seen.
Display units had same thing going on but not as bad so my chance of successful exchange were pretty slim but thanks to a very nice sprint store rep exchange was allowed.
She had not units in stock but let me know when they arrived one would be held for me.
An hour later I get the call swap took place and I'm now typing on perfection thanks to Sprint store rep Lisa.
I have a 32GB reserved at Best Buy for pickup today. I have an original n7 32 that I got back in December, and this one is going to replace it. I was actually already planning on selling it, because the light bleed and lag drives me nuts. I was thinking of canceling the Best Buy order and waiting, because I have seen a disturbing number of early build issue type posts. Question is, how long should I wait for the first run issues to be worked out before buying? When I bought mine in December, I expected those issues to be worked out, but I went through three before hitting on one that did not have screen lift issues.
Sent from my SCH-I535 using Tapatalk 2
I am pretty eager to hear opinions regarding this question as I bought my first nex 7 in september and it still had the scren lift like yours one.
Sent from my Nexus 7 using xda premium
Got my 32gb on friday at best buy. No hardware issues/defects/issues. You'd have to wait maybe a month for section shipments.
Mostly it depends on the stock ordered by those sites and stores. When they run out of stock, then only will they replace their stock. It only depends on how much the stock is recycled, given the amount of people returning their device due a "single dead pixel" or a lil bit of "light leak"...
I suggest wait for a bit, like 2-3 months for the first batch to run out, then give it a shot.
Best buy says 30-60 days is next order
Sent from my SCH-I535 using Tapatalk 2
I suppose that I could always pick it up, give it a try and return it if there are any issues. It's just that I have always had terrible luck with release date electronics. I have never had one without issues.
Sent from my SCH-I535 using Tapatalk 2
Just to update, I went ahead and picked it up. Figure that I can always return it if it has problems. Unfortunately, I'm going to need to return it. There are three problems that I saw right off.
1. There is a bright spot on the screen that's visible to the eye. If displaying white, the bright spot is brighter white, when displaying blue, it's brighter blue, etc...
2. There is a speck of dust under the screen, about half an inch below the bright spot.
3. It creaks pretty badly when held on the right side, near the bottom. So basically, when holding it in portrait mode.
Of these four issues, only the first issue is a deal breaker for me. The spot is large enough that it is noticeable when looking at the screen. It is more obvious when looking at a lighter color like white or light grey, but it is visible with all colors. I'm not sure how these screens are put together, so this might be completely off. It looks like there's some kind of film or something, and in the brighter area, it looks like it is a little thinner. The only reason that I noticed the spec of dust was because I was looking at the white spot under a magnifying glass, to see if I could figure out what it was. The spec of dust is not visible, even while wearing my strongest glasses. The creaking comes and goes. I'm guessing that with time, it would disappear entirely. And I do plan on having it in a case, so it really wouldn't matter. One thing that seems apparent while comparing the two, at least to me, is that the original model was more solidly built. Not that the new one seems cheap, because it doesn't. But it just doesn't seem as solid. Of course I did have to go through three original N7s before I found one that didn't have screen lift.
The screen itself (once looking past the white spot) is amazing! I have had a number of iPads and I have my current N7 and a Kindle Fire (original), and I have NEVER seen a screen that is so even. One of my primary complaints with my original N7 is that the screen is ever so yellowish along the right side of the screen. It is distracting enough when reading on the Kindle app that I set the background color to Sepia to overcome it. And not only is it very even, but the resolution is unlike anything that I've ever seen on something this small. The text on Kindle books is crisp and easily readable. On my original N7, I can see pixels. Though not nearly as bad as the Kindle Fire. Also, the white is more pleasing to the eye than the white on the original N7 was. I know that this is a subjective thing. Where my old N7 had a slightly reddish tint to the white, the new one doesn't have that. I'm not exactly sure how to describe it. But I think that it looks much nicer. The new N7 is also much brighter than the original. I'd say about 30% brighter.
And it's definitely fast. I wasn't really happy with my orignal N7, because of the issues that it has with light bleeding. But now it also seems really slow. I'm not sure how to fix that. Maybe a new ROM is in order.
Unfortunately, I can't keep one with a bright spot like this one has, so back it goes. Perhaps I'll take the advice given above, and give it a few months and try again.
One of the ways that I sold my wife on the original N7 was by saying that it would keep getting Android updates. I guess I accidentally lied about that. 4.2.2 appears to be as high as the original N7 will go, at least without a custom ROM.
Well what rotten luck for you. I haven't any of these Problem fortunately. Hope you get it fixed
usmaak said:
4.2.2 appears to be as high as the original N7 will go, at least without a custom ROM.
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Click to collapse
Heh???
http://www.androidcentral.com/android-43-updates-pushing-today-current-nexus-devices
Sent from my Nexus 7 using Tapatalk 4 Beta
aooga said:
Heh???
http://www.androidcentral.com/android-43-updates-pushing-today-current-nexus-devices
Sent from my Nexus 7 using Tapatalk 4 Beta
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Click to collapse
agreed, my first get ironically updated to 4.3 1.5 hours prior to me picking up my new nexus 7 on friday
aooga said:
Heh???
http://www.androidcentral.com/android-43-updates-pushing-today-current-nexus-devices
Sent from my Nexus 7 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Yea. Dumb statement that I made. My N7 has not gotten any use for the last few months. I saw that it was on 4.2.2 still, and just made an assumption.
Sent from my iPad using Tapatalk HD
usmaak said:
Just to update, I went ahead and picked it up. Figure that I can always return it if it has problems. Unfortunately, I'm going to need to return it. There are three problems that I saw right off.
1. There is a bright spot on the screen that's visible to the eye. If displaying white, the bright spot is brighter white, when displaying blue, it's brighter blue, etc...
2. There is a speck of dust under the screen, about half an inch below the bright spot.
3. It creaks pretty badly when held on the right side, near the bottom. So basically, when holding it in portrait mode.
Of these four issues, only the first issue is a deal breaker for me. The spot is large enough that it is noticeable when looking at the screen. It is more obvious when looking at a lighter color like white or light grey, but it is visible with all colors. I'm not sure how these screens are put together, so this might be completely off. It looks like there's some kind of film or something, and in the brighter area, it looks like it is a little thinner. The only reason that I noticed the spec of dust was because I was looking at the white spot under a magnifying glass, to see if I could figure out what it was. The spec of dust is not visible, even while wearing my strongest glasses. The creaking comes and goes. I'm guessing that with time, it would disappear entirely. And I do plan on having it in a case, so it really wouldn't matter. One thing that seems apparent while comparing the two, at least to me, is that the original model was more solidly built. Not that the new one seems cheap, because it doesn't. But it just doesn't seem as solid. Of course I did have to go through three original N7s before I found one that didn't have screen lift.
The screen itself (once looking past the white spot) is amazing! I have had a number of iPads and I have my current N7 and a Kindle Fire (original), and I have NEVER seen a screen that is so even. One of my primary complaints with my original N7 is that the screen is ever so yellowish along the right side of the screen. It is distracting enough when reading on the Kindle app that I set the background color to Sepia to overcome it. And not only is it very even, but the resolution is unlike anything that I've ever seen on something this small. The text on Kindle books is crisp and easily readable. On my original N7, I can see pixels. Though not nearly as bad as the Kindle Fire. Also, the white is more pleasing to the eye than the white on the original N7 was. I know that this is a subjective thing. Where my old N7 had a slightly reddish tint to the white, the new one doesn't have that. I'm not exactly sure how to describe it. But I think that it looks much nicer. The new N7 is also much brighter than the original. I'd say about 30% brighter.
And it's definitely fast. I wasn't really happy with my orignal N7, because of the issues that it has with light bleeding. But now it also seems really slow. I'm not sure how to fix that. Maybe a new ROM is in order.
Unfortunately, I can't keep one with a bright spot like this one has, so back it goes. Perhaps I'll take the advice given above, and give it a few months and try again.
One of the ways that I sold my wife on the original N7 was by saying that it would keep getting Android updates. I guess I accidentally lied about that. 4.2.2 appears to be as high as the original N7 will go, at least without a custom ROM.
Click to expand...
Click to collapse
I'm sure BB would let you exchange it for another (and even open it in store to make sure it's good) if you wanted to keep it still.
So First off my home button moves up and down http://www.androidpolice.com/2013/10/05/behold-samsungs-shoddy-crooked-galaxy-note-3-home-button-did-anyone-qc-this-thing/, very very annoying then 2nd of all on the left side you can insert paper and you can see dust just collecting on the bottom of the glass... should i go back to where i got it and return it? Love the phone btw!
xxjrsmith3xx said:
So First off my home button moves up and down http://www.androidpolice.com/2013/10/05/behold-samsungs-shoddy-crooked-galaxy-note-3-home-button-did-anyone-qc-this-thing/, very very annoying then 2nd of all on the left side you can insert paper and you can see dust just collecting on the bottom of the glass... should i go back to where i got it and return it? Love the phone btw!
Click to expand...
Click to collapse
i would bc of the dust!
I have a gap too on top between the glass and chrome bezel and also collecting dust after a few days. Seems they made the glass a little bit too small. If you're not happy return it.
Sent from my SGH-M919 using Tapatalk 4
aznmode said:
I have a gap too on top between the glass and chrome bezel and also collecting dust after a few days. Seems they made the glass a little bit too small. If you're not happy return it.
Sent from my SGH-M919 using Tapatalk 4
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Click to collapse
Yeah I'm going tomorrow, Hopefully they have in stock the day i went they received only 5 that day hope they got more... also if they open the new one and it still has the home problem can i also not take that one? I'll keep up to date wish me luck
xxjrsmith3xx said:
Yeah I'm going tomorrow, Hopefully they have in stock the day i went they received only 5 that day hope they got more... also if they open the new one and it still has the home problem can i also not take that one? I'll keep up to date wish me luck
Click to expand...
Click to collapse
That's probably gonna depend on the sales rep. Some will probably think you're too picky or they will understand and give you another. Also I assume they would lose sale on the other since it's been opened. But it's always worth a try. If you return it for a refund they would lose a sale as well. Good luck.
Sent from my SGH-M919 using Tapatalk 4
I had a problem with my mic on the first day I got it and they didn't give me any hassel. But I too am getting minor dust around the top near the reciever. My home button moves too but it's not too bad it does go a bit diagonal from time to time. Still love this phone though!
Sent from my SM-N900T now Free
Gap around the glass has been mentioned on here before. Expansion and contraction prevents glass cracking according to another forum member. My home button is good. With all these manufacturers tolerances I'm hesitant to swap units as the next one may have another quirk that I won't be able to live with. Cue my old Galaxy S4. Verticle lines down screen noticeable on grey backgrounds in low light. Swapped that unit 2 times. 3rd unit was same. However wife's s4 was perfect.
Sent from my SM-N900T using Tapatalk 4
So i went today and guess what... same thing gap on the side, button moving up and down they didn't want to give me another phone because they "didn't" have any more in stock which is a lie they had more they just lose sale if they open another phone, guess i have lots lots of bad luck...
Got a replacement yesterday and this one deosnt have a huge gap on top. Even all the way around.
Sent from my SM-N900T using Tapatalk
Mine doesn't have to gap but I also noticed the button moving up and down on the right side
Sent from my SM-N900T
Something that, as a phone tech, I feel the need to explain- it is NORMAL for buttons to wiggle. It is NOT a defect and NOT a reason to exchange the device. You are not going to find one that doesn't have at least some degree of movement, just due to the way these phones are constructed. The button itself is just a little piece of plastic & silicone that is aligned with the hole in the screen before the whole unit is assembled. It is not actually attached to anything, it is free-floating inbetween the digitizer and the board underneath. Even if you manage to get one that doesn't wiggle, it will eventually start to wiggle the more you use it as the materials relax.
I agree. But I think the problem is the hole is bigger than it should be so the buttons have a lot of room too move around compared to the s4. Thats just how it is on this phone. Take it or leave it. The glass is a different story as it can be off centered when put on.
Sent from my SM-N900T using Tapatalk
Anyone else have a problem with the screen not being assembled correctly?
If I swipe down from the top left for notifications, it's smooth going from the metal to the glass. But if I swipe down from the top right to do the quick settings, there's a noticeable gap. Or not really gap, but the screen sits higher than the metal. Friggin annoying as hell, considering how much I go to the quick settings. This and the notification light not working are already making me reconsider buying this thing....
I had that issue and T-Mobile gave me a new one. Manufacturered 4/9. I've yet tried to S-OFF.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Cool, I'll call them and see if I can swap it out. Does your notification light work?
E30Nova said:
Anyone else have a problem with the screen not being assembled correctly?
If I swipe down from the top left for notifications, it's smooth going from the metal to the glass. But if I swipe down from the top right to do the quick settings, there's a noticeable gap. Or not really gap, but the screen sits higher than the metal. Friggin annoying as hell, considering how much I go to the quick settings. This and the notification light not working are already making me reconsider buying this thing....
Click to expand...
Click to collapse
I've returned two to T-Mobile for the same problem and a few other issues. The 3rd one I got is much better, still not 100%, but it's fine... At this early point in the game, I'm starting to think that you have to be super lucky to get one that is perfectly smooth and flush.
I have seen some people say that a screen protector will solve the problem or at least make it better, could always try that.
I know that with every first batch or so of a new device, there will be some duds... but man, seems more people than usual having issues related to build quality on this phone. It's an expensive device and HTC is marketing it as a "premium" device - if you're not happy with the build, by all means, go exchange it.
mine had the same problem. I did exchange it for a new one it's a little better. but now I know why samsung don't want to make a metal device.
Wow, I wonder how many people have this problem...
Like @aimfire72 said, with this being touted as a premium device with the whole "zero gap" design, you'd expect it to be assembled a little better... I'll probably be taking it back to T-Mobile tomorrow and hopefully the one I get is better.
I feel like I have been lucky. I have had no issues with the screen or speakers.
Sent from my HTC One_M8 using Tapatalk
Yeah same **** here this is very annoying
Sent from my HTC One M8
My speaker grills are maybe MAYBE a human hairs width higher than the screen. We wound up with 4 lines, and all got the m8, and some of the other ones have more noticeable differences in height, but none of the other people using them have said anything, and I don't think they really care. I think that's something we often lose sight of, is that for most people that's just something they don't even think of. Sure, it would be nice if it was perfect on every device, but as long as it's within tolerance and the grills aren't popping up like some people have had, most people won't probably notice or care.
In any case, compared to my M7, the height difference is MUCH improved. My screen was decently higher than the top speaker grill, and that annoyed me as I always felt it when I swiped down the notification bar, but I got used to it and with a screen protector it just blended in to that bump.