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The subject heading pretty much says it all. I think about once a week I'm coming to my phone, pressing the power button to wake up the screen, and I'm finding that the phone was totally off.
Just the other day it happened twice. Never happened before, and it may be a one off.
But am I just accidentally taping power off (which I'm pretty sure I am) or am I going towards making sure my backups are current and getting a replacement (no doubt referbished) Desire?
Perhaps it's a 3rd party application causing the issue?
I'd suggest you do a hard reset and see if the problem comes back.
It's pretty difficult to accidentally power off your device. You still have to go through 2 screen taps to power off after you long-press the stand-by key.
Get it exchanged if you've ruled out any 3rd party applications.
This happened to me for the first time yesterday. Left my phone in the glove box of my car, came back and it was turned off. It would turn back on either, I tried for ages in a mild panic!
When I got home I removed the battery for a bit and then it suddenly worked.
All been OK since.
ohyeahar said:
Perhaps it's a 3rd party application causing the issue?
I'd suggest you do a hard reset and see if the problem comes back.
It's pretty difficult to accidentally power off your device. You still have to go through 2 screen taps to power off after you long-press the stand-by key.
Get it exchanged if you've ruled out any 3rd party applications.
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I was thinking about 3rd party applications, but haven't started investigating. Probably because of the frequency it occurs and the amount of apps I have. Though I think I only have pretty popular apps.
I did a post a while ago that I had dropped the phone in a very minor way that would not have broken a Jacobs Cream Cracker (if you don't live in UK, they are very fragile, brittle, biscuit type things). But on each of the two times, one of them being a very cushioned landing, when I picked up the phone, it was off. I was thinking that this must have been what happened. But I'm now thinking it was either a separate issue or coincidence because I don't drop the phone and it still is sometimes off. And I think this occured before even the minor falls.
Hmmmm.....
I just did a test and dropped it from exactly 3cm flat onto my desk and it was instant off. I should add that I have a silicone/gel tight case on my Desire.
Like I said before I don't think this is the main problem, I think this is a secondary issue. And as I've said before, I think the phone going off from this sort of a drop/shock is too sensitive and delicate. Maybe sometime is not quite as tight as it could be in other people's phones.
Perhaps the body of your device is a bit warped such that the battery is a bit loose. That would explain why your device would power off from shock. The battery contacts may have shifted.
Try this. Take off your battery cover. The battery contacts should be on the left (the side without the volume rocker). Try to leverage the right side (the side with the volume rocker) of the battery so that the battery remains in contact with the device. I would try to slip thin strips of paper on the right so that it pushes the battery to the left.
Then try your 3cm drop test again. See if it improves.
If it improves, you can choose to continue using this method (despite how ghetto it is). Or you can see if you can get it replaced under warranty. Don't mention that you dropped the device, of course!
Other issues (like the glovebox fellow) could be related to heat, too. If it's too warm, I wouldn't be surprised if it turns off and doesn't turn back on until it's cooled down.
The phone has never yet failed to turn on the instance I've pressed the power button.
Looking into said ghetto method....
Nope. Contacts on the phone are all sprunt and sticking out nicely to meet the contacts on the battery, which will then compress the sprung contacs. So I doubt pushing any of the contact out further will help.
Is there any sound meant to come from the phone when you shake it? I don't mean furiously shake it, but just a milding shaking by your ear.
I have always heard a small movement but had assumed it was the vibrating mechanism.
Cleargrey said:
Is there any sound meant to come from the phone when you shake it? I don't mean furiously shake it, but just a milding shaking by your ear.
I have always heard a small movement but had assumed it was the vibrating mechanism.
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Its the camera lens (internal focus part). Its like this on all HTC devices due to the lens they use.
Since a week ago my DHD screen started switching itself on every few minutes. The phone doesn't unlock but keeps lighting up which is annoying esp at night! I'm using stock 2.2.1 Sense so can't understand why this started happening. Reset or removing battery doesn't do anything either
Anyone else had this or found a solution?
Rich
maruchan78 said:
Since a week ago my DHD screen started switching itself on every few minutes. The phone doesn't unlock but keeps lighting up which is annoying esp at night! I'm using stock 2.2.1 Sense so can't understand why this started happening. Reset or removing battery doesn't do anything either
Anyone else had this or found a solution?
Rich
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I had a similar problem with my HTC Desire. I found it to be a problem with the power / lock switch on the top of the device that was getting 'stuck'.
Can you confirm if what your experiencing is the same as if you were to continually press the power / lock button on the top of the phone?
Yes, it's basically the same as the power button being pressed. I wondered if it might be stuck but it doesn't look any different or stuck..
maruchan78 said:
Yes, it's basically the same as the power button being pressed. I wondered if it might be stuck but it doesn't look any different or stuck..
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Just out of curiosity, could the phone have been exposed to water at any point?
It's indicating to be a hardware problem since you have the Somebody on HTCPedia.com was having a similar problem and this seemed to solve their issue:
I had the exact same problem and it was (most probably) also caused by exposure to water: I had the phone in my pocket while cycling through rain and it all got wet. Since then, the power button got stuck, as in it was always pressed but sometimes was getting released depending on how the phone was held. For me, this resulted in the batter being drained in about 4 hours since it kept bringing up ShutXP.
EDIT: Do not use a flux remover (de-flux) solution/spray like I described previously (now deleted). In my case it worked for about 1 day and then then button was completely irresponsive which is a worse problem than having it always pressed (if you take the battery out, you can't turn it on).
I was inspired by a solution in another forum. I used surgical alcohol that yuou can by at any pharmacy. The higher the concentration, the better (I used 90 deg).
Take the battery out first !!!
Effectively, you drop a few drops of alcohol inside (yes, inside!) the phone through the small cracks around the power button. I used a pipette but dipping cotton in alcohol and then squeezing also works. Don't worry about dropping to many drops of alcohol ... it dries very quickly. I then blew in- and shook the phone strongly (this was important) to make the liquid advance a bit inside and also to dry it. You then need to leave the phone to dry. You can speed that up if yo put it under a desk lamp.
All solved now. Power button now works fine. What happened probably was that humidity/water created a short circuit, giving the same result as keeping the power button pressed.
If the above doesn't do the trick, you can try to unscrew the plastic shield that covers the button, remove the external button and access the real micro-mechanical button that is soldered onto a very small pcb. You give that one a good clean, rubbing it generously with a small piece of cloth dipped in alcohol. You can also try scratching the surface between the button's soldered pins since that's where a short circuit probably formed in the first place.
Hope you fix it.
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Original post link:
http://htcpedia.com/forum/htc-touch-hd-blackstone/2982-power-button-stuck.html
Hope this helps
Thanks a lot for the help. This is why xda is such a great forum. From this I worked out it is the power switch and after playing with it and seems to be working on for now. If the prob happens again I'll try the alcohol trick above.
Thanks again
maruchan78 said:
Thanks a lot for the help. This is why xda is such a great forum. From this I worked out it is the power switch and after playing with it and seems to be working on for now. If the prob happens again I'll try the alcohol trick above.
Thanks again
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No problem at all, glad to be of assistance
hi guys just recently my one x started playing me up. when i press power button to unlock it dont always unlock the screen, sometimes takes few presses, anybody else found this issue?
ive done a reset on phone to
Yes, I believe it responds differently depending on which side you press it from. If your finger is coming from the back of the phone and is not sufficiently strong, it sometimes does not register a press (my guss is because it is sloped). But whenever I do a direct strong press, it always responds.
Philalethes said:
Yes, I believe it responds differently depending on which side you press it from. If your finger is coming from the back of the phone and is not sufficiently strong, it sometimes does not register a press (my guss is because it is sloped). But whenever I do a direct strong press, it always responds.
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mines ****ed then , as no matter where i press it sometimes it dont work, back to vodafone, worries me tho as i dropped it when i first had it and marked casing , whether they will say this is the issue, but it aint i no as it was working fine for couple weeks after
I had this in desire. Sent I it in for repair under warranty
Sent from my HTC One X using Tapatalk 2
dan281082 said:
mines ****ed then , as no matter where i press it sometimes it dont work, back to vodafone, worries me tho as i dropped it when i first had it and marked casing , whether they will say this is the issue, but it aint i no as it was working fine for couple weeks after
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It's possible that the drop could of broke it as you could of cracked the housing for the button slightly and continued use of the button over time the crack got bigger and pushed the button further in the phone, by dropping it you may of reduced the fair wear and tear of the phone.
sent from a powerhouse HTC one X quad core nvidia beast
My hox using 1-2 seconds when I wake it from a deep sleep.
grinder19 said:
It's possible that the drop could of broke it as you could of cracked the housing for the button slightly and continued use of the button over time the crack got bigger and pushed the button further in the phone, by dropping it you may of reduced the fair wear and tear of the phone.
sent from a powerhouse HTC one X quad core nvidia beast
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i didnt wanna hear this!!
weird tho it only happens if the phones been left alone for a while, if i lock then unlock straight away its fine its when i leave it theres a issue
Mine sometimes does that too. But not consistent though. I assume it's because I'm on a fresh Jelly Bean. Hopefully the latest build would fix this.
I did thought it might have something to do with the button being in an angle also.
Sent from my HTC One X using xda app-developers app
just thought i would mention that i became concerned about basic wear and tear on my power button eventually destroying it, so i tried an app called ultimate on off in the play store. it actually works pretty well, but of course if you want to do a reset or take a screenshot, you do have to use the power button. otherwise, i don't touch that button any more.
after posting about the screen unlock issue. my one x developed massive screen flicker issues screen was hoping all over the place and it was almost like it looked dissovled in places. its gone back to repair,. just hop htc dnt c the little mark and refuse me, although the vodafone paperwork says in perfect condition!!!
Hey dan, it sounds exactly like the problem I've had with my HOX. At first the unlock button did not always respond and then the UI started acting up, flying all over the screen and distort and stuff and finally it just didnt turn on at all anymore.
They HTC lady I contacted said it was hardware related and I highly doubt it has anything to do with you dropping the phone once.
Take a look here: http://forum.xda-developers.com/showthread.php?t=1745886
dan281082 said:
weird tho it only happens if the phones been left alone for a while, if i lock then unlock straight away its fine its when i leave it theres a issue
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I had this problem with a custom kernel. The phone entered something called deep sleep if i recall correctly. This made me press the power button multiple times before it would wake, but only if the phone hadn't been used for a while.
NorteX said:
I had this problem with a custom kernel. The phone entered something called deep sleep if i recall correctly. This made me press the power button multiple times before it would wake, but only if the phone hadn't been used for a while.
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its all new and i suppose we have to accept some initial teething issues, but my desire never did!
I had this issue and it seems to me that it actually is the blank screen of death issue
Check that thread out guys
Sent from my HTC One X using xda app-developers app
It sometimes happen to me when you try to unlock my phone right after you lock it (pressing the lock button to lock the screen then pressing the lock button to unlock). I don't know if its the same issue that you are having though.
My power button is extremely weak. almost no travel at all.. unfortunately my friends HOX is decent movement so i guess mine is just spanked
Did you meant Awesome On Off? I just tried it and so far so good. Its not perfect but it works for now. I guess its pretty cool how the phone automatically turns on when you tilt it at a certain angel.
Sent from my HTC One X using xda app-developers app
when it happened to me, to ensure it wasn't the power/lock button, I installed a kernel with sweep to wake, and when I tried sweeping to wake, the problem repeated itself.
maybe you guys could try that to differentiate between a problem in the display or the actual button. That is...if you're rooted.
Otherwise, you might as well take it to the repair
so apparently vodafone have "exchanged" my phone whether that means new or refurb time will tell!!
Hi all
Because the One X is quite a tall phone and has the power button on the top, I have noticed that when you're sat down it's quite easy to accidentally hold the power button down for a few seconds and cause a reboot - presumably the power button is pressing against a belt or hip, for example.
My real question here - is there any way to alter the reflexes of pressing the power button down, or increase the time it takes to cause the reset?
Also - has anyone else had the same thing happen? I'm thinking maybe, for practical purposes, the power button is better situated on the side of the phone when the dimensions get to this size...
Yeah, this happens to me.
Having the exact same problem, but with a much cheaper phone - a Samsung Pocket. Complete misdesign IMO and you wonder if the phone was field tested at all when you see things like this getting through - if a hard reboot with a hardware key combination is implemented then several buttons should be required to be held for the reboot to trigger. I just can't carry it in any pocket, will reboot several times a day.
Just ebayed a silicone bumper, hoping that cutting a hole in it where the power button is will make it recessed and that this will solve the problem. Maybe something similar is applicable to this One X phone.
I have the same problem, really annoying
would be interested too if there is a solution for this "problem"
Thanks for the replies guys - I suppose it's some consolation that it's not just me!
I'll let you know if I ever discover a "fix".
+1 Same happens to be. Are we sure it's just holding down the power button for to long and not a software problem causing reboots?
dr9722 said:
+1 Same happens to be. Are we sure it's just holding down the power button for to long and not a software problem causing reboots?
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I originally thought the same thing, but when the only correlation I found was how tight my trousers were that sort of gave it away
surrealjam said:
I originally thought the same thing, but when the only correlation I found was how tight my trousers were that sort of gave it away
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Yeah, the sexier my ass, the more likely it happens.
I've been using my s4 for about 10 days. everything's fine but it has happened like 3 times the phone just shut off itself without me touching it. it's in my pocket, and i was using it like 5mins ago, then when i take it out i found it's totally off already.
the battery had enough juice at the time and the phone didn't feel too warm either. i totally have no clue why this happened. anyone here is experiencing the same thing with your s4? :crying:
for the first two time i can just press and hold the power button to turn it back on. but today when it happened the third time, the press and hold didn't work until i took out the battery and put it back. when it's on, the battery still had like 70% power.
this is frustrating... should i contact t-mobile for an exchange?
p.s. i rooted the phone and from what i can recall, besides titanium backup i didn't install any new app that i didn't have on my old htc sensation. the sensation didn't have this random shutting down problem. (i don't think the titanium caused either).
It used to happen on my s2. But I change roms and it went away.
Change rom and see what happens.
If possiible go full stock for few days.
Otherwise return it.
Sent from my SGH-M919 using xda premium
I've had my phone since the 2nd. Not 1 error or reboot. I've also been running cm nightlies for the past week as well.
Sent from my SGH-M919 using Tapatalk 2
I actually have a problem when I'm on the Internet or doing other things. My phone just got stock on a blue screen and I can't do anything to get out of it. I hav3 to turn off my phone in order to ho back . It happens to me like 8 times since I got the phone im frustrating
..
One question did you install the flash player app from the web
Sent from my SGH-M919 using xda premium
i didn't install the adobe flash player, nor did i install a different rom. everything is stock. i fully factory reset the phone once and after that i even didn't disable or delete any bloat ware. but the random shutting down still happens... annoying
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Mine has done the same thing twice, first time assumed it was me (before the latest firmware upgrade which "improves stability") the second time it was in my pocket, took it out and it was off - thought battery was dead but tried to switch it on anyway and guess what, battery was 90%+
Have no idea why it shut off - stock rom, only "odd" app is Good for enterprise .
Could it be related to overheating in the pocket?
Anyone got any ideas?
W.
Happen to me and to some other Italian guys, too! In my case, the I9500 turn off itself, sometimes reboot itself, just now! Depends from the rom, I don't know why. One rom reboot it, try another rom and after a bit of second shutdown it. And always after tha the display go off
I9505 not, it had only the problem of the audio crackle, for now.
I am also having this issue , please if someone can help...
I am having an i9500 (octa core version) and running United Arab Emirates 2013 June 4.2.2 I9500XXUBMEA I9500OJVBMEA firmware (stock , no root) , frequently when the phone is locked it will shut down on it's own and I have to keep the power button held a bit longer than usual for it to start (like 20 seconds) , I do not want to root it because the company I bought it from is not that...good....so I am very afraid of sending it to their service department , please , any info/suggestions would be greatly appreciated
There is some update about this problem?
I have stock, randomly turns off, sometimes I have to take out the battery to turn the phone on.
It's the only problem I have with the S 4, for the rest is the perfect phone
nazzza said:
There is some update about this problem?
I have stock, randomly turns off, sometimes I have to take out the battery to turn the phone on.
It's the only problem I have with the S 4, for the rest is the perfect phone
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It's a firmware issue as far as I could tell Good luck finding a good one , I gave up and traded my i9500 for a i9505.
I found out that if i put my phone in the loader it shuts off... Maybe battery problem..
test
test
Sutting itself down
Hi
My S4 is randomly shutting itself down when in my pocket, can you advise how to rectify this situation please?
Thanks
Ok so i may have isolated the cause. at least a physical one. I am an electrician, and i do a LOT of repetitive tasks so i love listening to music while i work. thats when i noticed a pattern to the problem. and this will blow your mind.
( I do not recommend you try this yourself unless you particularily like the sound of 700$ going SNAP)
i took my phone out of my pocket, and by pressing both thumbs on the center of the screen and physicaly bending the phone forward, ( Dont give me crap for this, im smarter than most and i understand limitations. I was impressed that this phone can bend nearly a full 1/8th of an inch!) i was able to replicate the problem.
My theory is, since samsung used a softer plastic for there entire frame, and since the phone is so thin, when ever id bend down, (Pulling pants tighter across my thigh with the phone facing my leg) it would bend and physicaly seperate the metal pins that contact the battery.
PS: just got home, DGAF about spelling right now. is it this hot for anyone else right now!? lol
Hellion_zk said:
Ok so i may have isolated the cause. at least a physical one. I am an electrician, and i do a LOT of repetitive tasks so i love listening to music while i work. thats when i noticed a pattern to the problem. and this will blow your mind.
( I do not recommend you try this yourself unless you particularily like the sound of 700$ going SNAP)
i took my phone out of my pocket, and by pressing both thumbs on the center of the screen and physicaly bending the phone forward, ( Dont give me crap for this, im smarter than most and i understand limitations. I was impressed that this phone can bend nearly a full 1/8th of an inch!) i was able to replicate the problem.
My theory is, since samsung used a softer plastic for there entire frame, and since the phone is so thin, when ever id bend down, (Pulling pants tighter across my thigh with the phone facing my leg) it would bend and physicaly seperate the metal pins that contact the battery.
PS: just got home, DGAF about spelling right now. is it this hot for anyone else right now!? lol
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I've been running the GT-I9505G play edition phone for the last month and only in the last week has the phone began to reboot on its own. What's strange about it is it usually happens when I'm not using the phone. I've seen it reboot maybe a dozen times over the last week. The phone always reboots and doesn't just turn off.
I'm going to see if factory reset takes care of the problem, if not I guess back to Google for a retread...
Thanks B
Yes I do a lot of bending down and I always have my body in awkward angles while working on the flight line and I used to have the same exact problem at work. I always thought that my S4's shutting off was due to the tiny half a mm gap between the bottom of my 7500mAh ZeroLemon Extended Battery and the bottom of the phone's battery slot, in-turn causing the battery to move inside my S4 and make the battery disconnect from the pins. I noticed a tiny gap in the fitting of the battery to the phone and that the battery was never really snug as much as it was with the 3500mAh Anker Extended Battery for my S3; it's really easy to remove the ZeroLemon battery and thought the battery shouldn't be easy to remove.
So I figured it was either the gap causing it to shut off or my movements somehow causing the power button to be pushed while it was in my pocket. I had a feeling it couldn't be the latter though because the thigh-located cargo/map pockets of my ABU's are a bit too large to not have enough room in the pocket for the power button to be pushed. I ended up solving my shutting off problem by cutting a very small piece of thick, durable paper the length of the S4's battery slot and I used the paper as a shim between the bottom edge of the ZeroLemon battery and my S4's battery slot to close the miniscule gap. Since I did used a thick piece of paper as a shim, I've yet to get any sudden shut-off's... even with the amount of times I bend down and move in ways that would cause it to shut off.
Sent from my SGH-M919 using xda premium
I just recently have same issues, it is turning off while the battery is not dead! i have tries to reset the factory setting but it dose not help at all.
what frustrated that Samsung mobile costumer services in UK is not helping much!!!
any help please
if your phone shuts off and than you try to restart it and the battery is a lot lower than before than your battery is broken
I get exactly what you describe, only takes a slight bend to shutdown. doesn't do it with the back cover off, without the cover the battery moves out slightly and the phone stays on.
Hellion_zk said:
Ok so i may have isolated the cause. at least a physical one. I am an electrician, and i do a LOT of repetitive tasks so i love listening to music while i work. thats when i noticed a pattern to the problem. and this will blow your mind.
( I do not recommend you try this yourself unless you particularily like the sound of 700$ going SNAP)
i took my phone out of my pocket, and by pressing both thumbs on the center of the screen and physicaly bending the phone forward, ( Dont give me crap for this, im smarter than most and i understand limitations. I was impressed that this phone can bend nearly a full 1/8th of an inch!) i was able to replicate the problem.
My theory is, since samsung used a softer plastic for there entire frame, and since the phone is so thin, when ever id bend down, (Pulling pants tighter across my thigh with the phone facing my leg) it would bend and physicaly seperate the metal pins that contact the battery.
PS: just got home, DGAF about spelling right now. is it this hot for anyone else right now!? lol
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