Related
Man, i am sooo royally pissed off. ill try to shorten this story on what happened. Ok. im on the internet earlier in the day with no problem. then a storm rolled thru here and seemed to knock out my data service. i couldnt connect to internet at all. In WM and in Android. i was booting into Android when i realized data had went out. after doing all i could do, wit no success, i called customer service.
they kept sending me in damn circles, asking questions that has nuthn to do with the problem. so after goin in circles and talkin to this person and that person, they finally realize that they r stupid and transfer me to a tech person. we trouble shoot. still no internet wrkn. damn.. so they said last resort is to take my sim card out and put it in another AT&T phone. this is to determine if its a service problem or a device problem. well i put my sim card in my girl phone and it loads up her internet wit no prob. aint dat a beootch. ok. so the tech lady says its a device problem and transfer me to Warranty, since im still covered.
im like, how n da hell can it be a device problem. i was just using it fine. only thing wrong is my internet not connecting. my voice calls and txts wrks fine. nothing happened to this device in that short period of time to make me think the device broke somehow. Anyways, they said they going to send me a "refurbished" phone and she read the conditions. REDDDD FLAGGGG...lol u shoulda seen the look on my face. lmao she started askin me all sorts of questions like did i drop the phone, any scratches, any water damage, had me check water marker..lol..
i was getting worried they gonna find a reason to void me. i said i had some light scratches/abrasions. she saiD, ONCE I SEND MY PHONE BACK IN, IF ITS DETERMINED THAT I VOIDED MY WARRANTY BY DEEP SCRATCHES OR WHATEVER, THEY GONNA CHARGE MY ACCOUNT $370. DAMNNNN and for a damn refurbished phone at that...i was soooo mad...im like ok...send me da damn thing then. priority mail . 2 days at most. once i get that send my phone in. ok..thats done and we hang up.
Now im worried from scratches and from all the tweaks ive done to this phone. i easily have plenty of reasons they could try to void me. i have wayy too many system tweaks and Android, which they would discover. i cannot afford some b.s. processing charge of $370, if its determined i voided warranty. she said deep knicks or scratches would void it. im like for dat damn much, id rather juss buy a new phone. not pay that much for a refurb one..lmfao
ok...so im thinkn n still pissed my internet not wrkn. I really start thinkn. i remembered i had the high speed internet tweak(hspda) enabled on windows mobile. and guess what......
After i disabled it, soft reset, and started back up, NOW MY (!()_ing internet is wrkn. after all these hours and talkin with customer service and techs. i cant believe da ish..lol i think something messed up my tweak. so disabling it puts my phone back to standard 3g. which in turn allows my internet to wrk properly again...FIGURESS.
now i gotta call these damn people back and stop the refurb phone from being shipped. they not gonna get me for all that $$$ i juss had a really bad feeling when she said i had to send my phone in..
srry if this seems long as hell, i had to vent....i was soooooooo pissed off. this is my only internet connection at the moment. whether its mobile or im tethering. she slmost got me on dat one..lol she was like what u say, u tether? im like , oh lord, i done let the beans out now..lmao so now im bout to get off this net n call the people back and tell them to cancel it. I WAS THE TECH PERSON TO FIGURE OUT THE PROBLEM IN THE END. i juss wished i wouldve thought to disable the high speed tweak first. i didnt think that mattered cuz it wrkd perfectly b4. those tech people at at&t dont know jack squat..lol
man...im tired...thnk u for reading/listening. i had to vent. problem amd situation SOLVED BY ME IN THE END. now im off to callin them back to cancel that package they gonna send.. AT&T, u not gonna het me for almost $400..lol ****..id buy an ipad or some tablet for that..lol goodnight people, if im not too tired, ya might catch me on Android finally. dayuumm. i was supposed to be booted in Androidd since like 5p.m. or so. its now 12:06a.m. godaaaayyuuummm im like 7hrs late..lmao better late than never.
I feel you man. Here is my story with ****-T&T:
http://forum.xda-developers.com/showthread.php?t=693971
I hope they don't hassle me if I decide to get my Tilt replaced through insurance. It's old and dinged up and custom romed.
Re: I just went thru some Royal b.s. wit at&t customer service/tech/warranty. all 3
I feel you man. Here is my story with ****-T&T:
http://forum.xda-developers.com/showthread.php?t=693971
I hope they don't hassle me if I decide to get my Tilt replaced through insurance. It's old and dinged up and custom romed.
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Click to collapse
YOU definitely need to put stock rom bck in. A Custom rom or flashed device is a guareenteed void. They be trying to look for anything to void. That's messed up.
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Sent from my AOSP on XDANDROID MSM
AT&T...ha, I got lots of bad stories with their 611 that I should write a book with them!
Did I felt it was fair for them to replace my Treo 600 with a brand new 650? Sure, please do, no complain! Did I felt it was fair for them to replace Treo 680 I bought without contract with a refur one? I was pissed. Was I any happy when they replaced my Tilt with another Refur one that I once again bought it at full retail? Grrr...what's the point? No need to kill any more brain cell since that's how they have been for years and the last refur I got didn't look anything like a refur anyway. Gosh, I missed those days when you could walk into a Co Owned store and get a brand new replacement phone and be on your way!
They asked me the same questions about dropping the phone and etc. They told me they'd charge me if they found out I caused the phone to go nuts. Did I dropped my phone, yes. Was it the main cause for the phone to go nuts? I doubt since the time I dropped the phone to the date I needed any kind of replacement was like months apart. I did clean the phone up real good and hard reset it back to its default stage, but that was all that I did. As long as the water damage label didn't change colour, I'd think you should be fine. Droid wasn't out back in the day when I was using Treo or the Tilt, but I did had a lots of apps installed on them and I did used regedit on the Tilt, but they never charged me a bit.
I am glad your internet is back...a few tricks I learned with AT&T 611 is you gotta stand your ground. If they say it's the handset issue but you are getting phone calls and texts thru...guess what, call that a Network Issue and make them work it back. Yours was probably just the tower didn't agree with your phone after the storm and somehow both found their way to work back together. All these years with AT&T, I had signal issue right by my house. I live right next to the city hall and police station. Everytime I call them, instead of telling me they need a Tower by my house, they tried to tell me I had no signal around my house were (yes, WERE) because ...
I live next to the police station, handset issue, my respond was no, if I drive to the other side of the police station but stay within the same distance, I'd have full bar, so don't blame it to the police radio, own up to your network sucks around my house.
Old SIM card. I went to the store and got my SIM replace, called 611 on my way home...heehee, call dropped right when I got near my house.
Using the $15 internet plan on the Tilt. how is that gonna affect my phone call? You wanna tell me I need the darn internet in order to make phone calls? And how come my Tilt runs on HSDPA when I stand in just about anywhere in Downtown Los Angeles? Don't tell me it's a data plan issue, build a tower around here!
phone didn't get update because it stayed on all the time, so turn off your phone, take the battery out for about 10 mins and it should fix the problem. Er...correct me if if I am wrong, ok? I am supposed to turn off my phone every now and then so it can update itself? (Yes) Um...so you telling me my phone would update itself if I were to shut it down and take the battery out? (yes) I am sorry, you gonna have to explain to me a bit more cause I'd imagine electronic stop working the moment when the power source disappear! So you telling me your computer would update itself if you shut it off tonight when you leave even if AT&T IT Dept told you not to? (Err...sir, I am gonna have to transfer you to the tech dept to troubleshot your phone) LOL I thought so!
The material of the house I am in. Hey numb nut (on the inside!) Didn't I just told you I have problems making phone calls within two blocks from my house? I think that's a clue that I have problems even OUTSIDE OF MY HOUSE SINCE MY HOUSE IS NOT AS BIG AS TWO CITY BLOCKS!
handset issue. Really? Funny, I had stick my SIM Card into Treo 650, 680, Blackjack, Old LG AT&T locked phone (Green Screen!!!), unlocked quad bands, unlocked tri bands and guess what? Same issue! Either can't make calls or drop calls or breaking up during calls! Build a tower!
my fingers were blocked the ant. Oh gosh, get me the manager!
Seriously, I had a lot of horrible stories with AT&T, I was with them ever since Pac Bell! I finally got to the point to say Fewest drop calls, yes, only if you can make the call first!
Don't let them blame you. If you run into the same kind of problem again, check other AT&T phones you can get your hands on. And if you can make calls and texts, chance for it being handset issue or SIM issue is slim to none, at least speaking from my experience.
Another little trick I learned was to call and flat out say I want to cancel my account. From all these years with them, they never once said "OK, done." They always always do their best to listen to my problems and then try to do something to make me stays. I had the "1st Incoming Minute" for free on every bill; Early Night and Wkend for free as long as I don't cancel; one free month; get to keep my $15 internet plan for as long as I keep my account open. Took me two weeks to actually cancel my account with them and during that two weeks, they even called me to follow up with my issue. When I finally left them, my bill was like 100 bucks a months with 1500 day time, 5000 night and weekend, over 15,000 (yes, you read that right) mins rolled over, first incoming mins free, early night and weekend for free, $15 internet plan on a Smartphone, free insurance...
Good luck with AT&T, just learn to laugh at the things they tell ya since even their tech dept thinks those over at the 611 are idiots! And if they already sent the refur out, I think you'd be fine if you call them first, get to a manager or supervisor and write down that person's name, get them to promise you are not going to be charge for that phone since you they know what they sent you by the IMEI number and send it back with that UPS or FedEx label. And if they end up charging ya, call them back and demand to talk to no one else but that one supervisor you spoke to.
SORRY for this rather long reply
y, i waseah, im feeling both of yall's story. i can definitely relate. lmao we had called them back last night to try to cancel, but they said already processed. so when we get the device they ship, either refuse package or ship it back to them. ok. plus we got them to refund the $12 dollar fee for using priority mail or fed ex.
this the Real kicker though, although i got internet wrkn again, somethin aint right. i can tell n feel it. now, i have the 3g symbol up there. i had to disable my hspda/hsupa to get internet wrkn. i got that high speed fix thru the tilt 2 Data fix. ok. now thats diabled, internet wrkn. should be no complaints, right? Nooooo thru various methods of testing the network speed, im not getting 3g speeds although it shows im on it or using it. i know by using opera mini or skyfire, i wont get true results. so i use opera mobile 10 and explorer. opera mobile shows me at a measley 57kbps....OMFG..what....it always at least showed me at edge speeds or greater b4. even when i boot into Android and use their speedtest.net app, same b.s. results. damn, i cant win..lol
So anyways, i start thinkn if that data fix is messing something up. so i uninstall it. soft reset. fire her back up. now, theoritically, it should be back to stock network settings or speed. i check the advanced connection settings and see it was back to stock. ok. i run more speed tests. i get the same results. i couldnt believe it. so i know it wasnt the data fix cab messing it up now. i reinstall it. enable the hspda/hsupa. then soft reset. internet will not wrk now with it enabled. i disable it, internet wrks, but at ****ty speeds. lol so i dont know what the hell the deal is. it shows the big 3g icon and little one above the bars but im not getting that speed. let me tell u, b4 yesterday, i was normally pulling anywhere from 1000+kbps to 3000kbps. thats 1 mb to 3mb download speeds. NOW, im only pulling like 57kbps or .57mb download speed. how the hell is that possible now. lol i even check other settings to make sure everything still the same. like in windows media, if u press menu, then options, it allows u to pick the connection speeds or whateva and some other things that have check boxes by them. its all still the same like i had it b4. so i dont know, Something definitely is not right. im at a loss for words and tired of stressn about this. if this dont get fixed soon, im pretty positive me n my woman gonna drop At&T like a bad habit. this dont make no sense. oh well, im glad to have intenet bck, even if sloww. any internet speeds is better than none..lol but im not gnna let this slide for to long. probaly in a few days or so, ima call them back and DEMAND they check the network. cuz although im getting internet and 3g symbol shows, it not a true reading. im at like dial up modem speeds..WHAT A CLASSIC FAIL FOR AT&T. now i have a horry story to tell...lmfao
its official....AT&T done dropped the ball n %$&^ed up. Im tethered to computer now. I went to speedtest.net to check my speed. Im using the google chrome browser. Do u know what it shows my download speed at?
0.03mb what part of the game is that? b4 yesterday, i had on avg. 1-3mb speeds. Now im at 0.03mb Thats not gonna cut it. Even here on this forum now, pages takin forever to load up. I am sooo not used to these slow ass speeds. I guess ive been spoiled lately on the high speed.
We gonna call them again soon after i cool off about it. So they can be more helpful. cuz i know ima cuss them out. ive been with them for too long to have to settle for this kind of service or performance. My woman tired of them also. She been with at&t even longer than me. I used to be on sprint. like a decade ago. lol damn im feelin old n im not. i switched from sprint back then cuz i was constantly going over my minutes. No matter how i upgraded the plan, i would go over n always be an extra $200-$300 dollars on top of my bill. I couldnt have that plus back then they didnt have an unlimited plan. Sprint, i might be coming back to yall. Now they have an unlimited plan, and some decent phones. The prices are better also. Ive been on my old cingular plan still. i never switched to a new at&t plan.
Now i hope the Dell Streak will work on sprint also. Its supposed to work on any network, but i want proof. lol if it doesnt, then i guess ima opt for the new EVO 4g. which is a great second choice. i dont know, im trying not to be pissed off about this anymore but its hard. Especially since i use my device so much for everything. Its my only source of internet connection. If i cant tether, i cant get on the net. they always throwing monkey wrenches in the game.
This is more than juss a One time Bad experience. Its completely unacceptable. Especially if im paying $49.99 on top of my bill for the premium unlimited data service. Now my Data aint worth |||#$#..lol u know what i wanted to say. sorry for the slip ups n language. I know younger folks be surfing this site also. So AT&T, YOU REALLY MESSED UP WITH THIS CUSTOMER. I pay too much on my bill to deal with this. They should be on their hands and knees trying to solve my problem and any other persons problem. id have to say that once Iphone came to at&t, they went downhill. point blank. now ima press submit reply, which will take like forever to process thru....dayyyuummm...this definitely gonna cut back my posting. lmfao im so impatient when it comes to the net.
Has anyone else had this issue, that although ur device is showing you in 3g, the speeds arent matching up? 3g speed supposed to be 1mb or better. now, although it shows 3g, my download speed is .57mb from my phone and 0.03mb tethered to computer. I feel like throwing my phone against the wall.
HTC listen to complaints
HTC is better than ATT. I had a problem with my Tilt 2 a few months ago and ATT would not fix it. The screen got a watery look under it. I think the display was leaking. I call ATT and HTC and they said it was damage that I had caused and was not cover. I got pissed because the phone was only a few months old. So a few day later HTC sent me a email requesting my feed back from the recent tech call I made. Well I put a very bad responsed and explained how I felt like the phone was defective and should be covered under warranty. One week later a HTC rep called and informed me that she regret I was have problems with my phone and was the tech I talk to rude or not helpful. Then she told me that my phone was damaged by use but HTC was going to fix it for free if I payed for shipping to a repair shop. I sent in they fixed and happy ending! I did drop my phone which caused the leaky display. I feel a cell phone should be able to take a few drops. I love my Tilt 2 but feel I have baby it all the time. I love my Tilt 2 more with a cooked leo rom that works better than the factory rom.
FLASHZ06 said:
HTC is better than ATT. I had a problem with my Tilt 2 a few months ago and ATT would not fix it. The screen got a watery look under it. I think the display was leaking. I call ATT and HTC and they said it was damage that I had caused and was not cover. I got pissed because the phone was only a few months old. So a few day later HTC sent me a email requesting my feed back from the recent tech call I made. Well I put a very bad responsed and explained how I felt like the phone was defective and should be covered under warranty. One week later a HTC rep called and informed me that she regret I was have problems with my phone and was the tech I talk to rude or not helpful. Then she told me that my phone was damaged by use but HTC was going to fix it for free if I payed for shipping to a repair shop. I sent in they fixed and happy ending! I did drop my phone which caused the leaky display. I feel a cell phone should be able to take a few drops. I love my Tilt 2 but feel I have baby it all the time. I love my Tilt 2 more with a cooked leo rom that works better than the factory rom.
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Click to collapse
thanks for that insight. Although, im not sure what HTC can do about my data other than sending me a new device. i might try that after i call at&t again in a few days. especially if the problem doesnt get fixed. glad it wrked out for ya though. warranty told me any "Deep Scratches" will result in Voided warranty. she said if u can run ur fingernail across the scratch and it gets stuck, then its a deep one. come on now..lol thats juss a matter of opinion. i cant risk them adding that $370 dollar processing charge to my bill. which will in turn probaly cut my service off since itll go over the limit..with that and my phone bill. At&T=FAIL at the moment, im so used to fixing tech issues or problems myself. At&t, i cant fix ur cell towers for u, especially for free.
I was kinda amazed at how much more i knew about my device than the customer service or tech person. i told the tech i was testing the internet with opera mini 5, opera mobile 10, and Skyfire. She about had an Orgasm, n was about to ask me how to do all that, but she caught herself and said we need to get back to ur problem. Gimme a break..lol i think i might need to be a tech. They couldnt even get my internet back workin. I had to figure it out in the end. They supposed to have high powered computers and stuff to read data from the phone and stuff. They supposed to be the ones to figure out my problem with their device. Not the other way around. I might honestly look into trying to switch jobs to becoming a trouble shooter or tech, since thats what it seems im very good at. even my woman, with her masters in computer field, i know more than her when it comes to hardware or mobile devices. She be asking me to fix stuff on her computer. Im like, damn, u need to give me ur degree then...lol its all good. shes just more in the software engineering/information system most of my knowledge is hands on experience thru trial and error. I have some Computer Science under my belt, but i never finished at Old Dominion University. Time to go back and finish.
My internet speeds have picked up again. Only seems to do it in Android though. I still cant enable my high speed data fix. When i do, the internet wont work at all. It did b4 the incident. The Fed Ex guy juss came to the door with the package. I refused it, so they can ship that refurbished phone right back..lmao so slowly but surely, my internet speeds are getting better but theres still something funny about all of it. Especially now that i cant enable the high speed data fix that enables HSPDA/HSUPA. hmmmm
i've had the same issue with the high speed data tweak as well. happened to me 3 times. It would increase my internet speed for a day or so then nothing.
theres one registry edit you have to revert to get data back. forgot which one it is. I'm thinking the network is seeing it as an error and kind of blacklisting your device, but thats just a guess.
Also i've turned in phones under warranty and they ask you if it has any scratches that will get caugh on your fingernail. I did and was as frustrated as you, but my device was bricked so i sent it in anyway and was never charged.
Next time you have an issue with your device and it really does need to be replaced, go to a device support center, they'll change it on the spot and tell you right there if your device is gonna be rejected.
ATT gave me the same crap about my daughter's phones. 9 months old, still under warranty, but it has scratches. I argued that a phone couldn't make it through 12 months without some scratches and that their warranty was BS and I was very unhappy. I told them that the next time I renew I'm changing companies. She put me on hold to talk to a "supervisor" who then "Waived" the possible charges in case of scratches.
I have been dealing with verizon tech support on my phone a ton lately. Can they tell over the cell signal if the phone is son/soff or rooted/unrooted. I'd like to be son and 7.01 radio but incrom is tons better than unrooted
Sent from my ADR6300 using XDA Premium App
That I know of they can't, what problems are you dealing with on your phone that you need to call them? the reason I ask is because they might be rom specific problems
Well, since new on any extended network areas, data and incoming calls are fine. Calling out I get a prerecorded message saying Please reenter the 10 digit number you are trying to dial, do not hit send. Sometimes that work maybe 50/50. They warrantied the phone about 2 weeks ago, same thing. Last night on the phone they offered me a $100 trade in credit on my inc for any recertified phone.... but its droidx, droid pro, or samsung fascinate. I'm not impressed with any of em. Been tons of roms and the 7.28, 9.01. and 11.XX radio, all the same. Verizon TS from a payphone last night couldn't even see my phone on the network, but they swear theres nothing wrong. i was temptedn, but root the dtock rom so I can switch back and forth as needed.
Sorry to hear, I hope everything works out great. I guess to see if their suggestions work maybe you can try returning your phone back to stock, I don't think it would hurt.
I hope it does too, but this has been ongoing since we got the incredibles when they first came out... VERY frustrating
wow, i really wonder how much their tech department really knows, seems like they have many problems they can not figure out. my wife and i just got two dinc's through verizon about 3 months ago, mine is fine and have had zero issues, but my wife's is a whole different story.
notice hers would stop getting text and phone calls a few times a day. we would be in the middle of a conversation(text that is) and she would just stop receiving my texts, i would still get hers, and i would try and call and it would ring normally on my end and go to her voice mail. She would not be getting anything on her end, until sometime later they would all flood in at once.
well this was happening almost from day one, her phone was stock, then i rooted it and tried different roms and kernels and still same issue. well i have called verizon and talked to techs on at least 5 different occasions, and they have completely replaced her phone with a newer Dinc, yet same problem persist! it is in my opinion that the problem would have to be on their end of it,since two phones in a row are doing this, and mine on the same account in the same area does not do it. i am getting ready to call again today when my wife gets home from work, oh yea it sunday not sure if they in so maybe tomorrow. but this is ridiculousness, they just keep having me go through settings and resetting phone to factory and all that, i just can not see it being the phone at this point, but they are convinced it is.
Tech support level 2 has the network team looking at my call log. They are supposed to call me Mon. evening to let me know the results. They also offered me a hundred dollar credit on any recertified phone. I'm just not impressed with any of those phones.
Sent from my ADR6300 using XDA Premium App
Ok, sort of decided to try a different phone. Any opinions of droid x, the fascinate, about any non htc phones would be nice. Leaning towards the X since it seems to have a huge dev base here also.
Sent from my ADR6300 using XDA Premium App
The moto phones have locked bootloaders meaning limited customization if that's an issue for you.
tony5104 said:
I have been dealing with verizon tech support on my phone a ton lately. Can they tell over the cell signal if the phone is son/soff or rooted/unrooted. I'd like to be son and 7.01 radio but incrom is tons better than unrooted
Sent from my ADR6300 using XDA Premium App
Click to expand...
Click to collapse
Having "friends" that work for VZW, I really don't think 1st level support can look and see if you are rooted or not. I do, however, think that level "3" and up support can tell. I know they have the means in place to start monitoring what phones receive updates and what phones do not update. I also don't think they are going to worry about the DIncs, but they may focus more of the newer 4G phones that have been rooted.
OK, verizon is insane. They are under the impression I'm trading in my inc under their advice for 100 bux towards another model phone at full retail price. That is SO not happening. I did find this thread http://www.howardforums.com/showthr...ne-can-help-me-reprogram-a-flashed-Incredible
last night. If that information is correct for the settings I think thats at least part of my issues. Can anyone confirm those are correct? My wife is about 800 miles from me with her inc for me to just look and see. US Cellular is sounding more and more inviting this week.
Talked to a person at home last night on craigslist. Wants to swap his 6 week old droid X for my incredible. Verizon didn't care but said it wouldn't be insurable. Assurion said sure no problem. I love consistently wrong answers
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And has anybody here had experience swapping? Besides phone condition and bad ESN anything to be on the lookout for?
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I bought my Incredible used, then sold my D2. Motorola build quality is good but I had their UI and locked bootloaders. As far as I know, when you get a used phone, you don't get the manufacturer's warranty but you should be able to insure it. Condition and ESN/MEID are the main things to look out for.
tony5104 said:
And has anybody here had experience swapping? Besides phone condition and bad ESN anything to be on the lookout for?
Sent from my ADR6300 using XDA Premium App
Click to expand...
Click to collapse
Have traded before without issue. Good luck!!
Talked to Verizon to make sure it was acceptable with them. Now they tell me if the trouble tickets are not cleared and the problem fixed by next Friday their policy is to replace my incredible with a similar value model. Some 2 week ticket policy nonsense. I really wish they could make up their collective minds. Person I'm swapping with did not mind waiting till next weekend, especially since if verizon tech support does not come through, I'll take the inc to the local stroe, swap it for a cpo one, then swap that for the droid X. I still have ZERO confidence its going to affect my problem is the sad part
well finaly my wifes phone is fixed, she is now receiving text all the time and on time.
here is the kicker, several tech support calls ago i asked the tech if changing phone mumber might work, considering they had already replace phone and problem did not go away, and i figured if it was account settings then it should effect my phone as well. so finaly i talked my wife into changing phone number, kinda of last resorte for her, well finaly she listened to me and it has almost been a week and no missed calls or texts, before it was happening seveal times a day,very very anoying!! but it is all good now.
It appears my 4g radio is broken. Anywhere I go and try to ue 4g , the icon won't fully light up in the pull down menu or the settings menu. Its just kinda faded looking and acting like its working sayin turning on. Then after a minute it will just say "Unknown". No matter where I'm at. From my research , it appears to be he actual radio is dead. Anybody have thishappen? I've had many Epics and its the first problem I've had of its kind. I do have TEP but I'm past my limit of exchanges with them and they charge you that damn $100 to send it to you wich is ridiculous for a failed 4g radio wich is no fault of my own. However I have had a local sprint repair store fix cracked screens and blown out speakers for free for me. When I took it in yeserday for the broken 4g thoughb they were very irritated and told me they think that part is sottered down to the board inside and that they have to repllace the whole cpu and to come in during a weelday when a better tech is there. Anyone know anything about the actual replacement of the 4g radio? Is this gonna end up being a pain?
I don't understand how they could refuse you if they gave you a faulty replacement. Its not like it was physical damage. I would go back when a different tech was there. My touchscreen went bad and I have insurance. The tech first said he wouldn't do anything because of a hairline crack in the plastic around my screen (apparently that's the accelerometer) but I calmly explained that it happened prior to that happening. He ended up replacing my screen,keyboard, and even back cover. I basically have a new Epic. I would try going back. If you have 4G coverage and can't use it, that's rediculous.
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He was just sketchy because he could tell i had previously rooted it because even though i returned it back to stock ec05 that update for ef10 from ef02 popped up while he was looking at it wich put me in an awkward postiion to explain why lol.........i guess this post is ireelevant now seing as ive bricked my phone completley with the leaked update from today
Eh, I've never had good luck with the local repair store. Best bet is to call Sprint and explain to them, and they should ship you a replacement for free. Happened to me with a previous phone that would brick itself (Samsung Exclaim. Terrible Phone) and I got it replaced 6 times, without paying a cent.
carnivalrejectq said:
He was just sketchy because he could tell i had previously rooted it because even though i returned it back to stock ec05 that update for ef10 from ef02 popped up while he was looking at it wich put me in an awkward postiion to explain why lol.........i guess this post is ireelevant now seing as ive bricked my phone completley with the leaked update from today
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Also, if you truly had returned to stock, you shouldn't have gotten a prompt to update modems from EF02 to EF10. Now if you used old CWM 3 with EB13 file, it would prompt you to update to EC05 but that's the last official release.
Sent from my SPH-D700 using XDA Premium App
Both me and my wife each had this same problem 2 weeks after the original Epic release date. They both were doing exactly what you refer to (this was ECLAIR DI18). Anyway, they caved on the fix and gave us 2 replacements (new since we only had them 2 weeks). There is no known fix yet that I am aware of for the "unknow" 4G problem except phone replacement.
yea from everything ive seen on the net the unknown thing seems to be just a literal broken radio inside the phone.......and ya i dont normally have luck at repair centers but i found like a third party place that kinda dont give a **** and they just do it........whenever i call on the phone they make sure to tell me about the $100 deductable wich im so Fn tired of......if im gonna do that i might as well just start a new cotnract somewhere else as far as im concerned especially now that my epic is bricked...........the mytouch 4g slider is lookin awfully nice lol..........dunno bout tmobile though?!?
I surely hope this topic hasn't been made... I don't want to be that guy.
Short and sweet... I'm rooted (that MAY not have anything to do with it)
I got this phone launch day... It worked perfectly. Not saying this is the reason why but as soon as the Iphone 4S was released my phone started failing.. Essentially what it does is give me a fast paced busy signal when I try to make a call. Sometimes I have to attempt to make a car 15 times or more. Of course that is annoying but people also get the same signal when they try to call me. Since I'm in sales that is a huge problem.
I called Sprint, the local store. The lady told me that while OG EVOs were having that issue I was the first SII. She said sprint was currently upgrading (and I read stuff in the news to back that up on a national level).
So after receiving no help from the local store I called the 1800 sprint1 stuffola.. They had me go through the whole ##xxxx## stuff. After doing that and it not fixing the problem they suggested I go to a sprint store and have my phone replaced. Now I, don't want to do that. I really don't want someone else’s phone and I just have this thing.. Where I don't want another phone (even though it will be an SII).
Now, I have an airwave at the house and I have absolutely no problem there. Calls come and go as they please. Which makes me feel like it isn't my phone. Is there anything I can do before I go and replace my baby... I really don't feel like going through the whole unrooting process and getting rid of the triangle before I go in there...
I've done PRL updates so that isn't it.
Not sure, but maybe try flashing the new modem...
Bobby O'S Epic Touch..
I had issues with busy signals and calls not going through also....until I turned off Google voice from my computer. I was using Google voice and groove ip to make calls over wifi and once I turned wifi off my phone was useless. If you aren't using GV then I have no clue lol.
Sent from my SPH-D710 using xda premium
Odin this
http://forum.xda-developers.com/showthread.php?t=1351761
Be happy
It was google voice!
Thanks a lot for your help guys.
Hey Poppy, want to know what makes your answer that much more freakish... I live in Chambersburg, Pa. I work in Greencastle. Small world. Thanks again.
Glad you figured it out!! Dealing with Sprint exchanges are a pain in the ass... :/
I was going to say there is a root that wont affect your counter or add the yellow triangle.. But it's moot now haha
tuna-83 said:
It was google voice!
Thanks a lot for your help guys.
Hey Poppy, want to know what makes your answer that much more freakish... I live in Chambersburg, Pa. I work in Greencastle. Small world. Thanks again.
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Wow just saw this post after all this time....I worked at Jerr-Dan for almost 3 years. Very small world.
Sent from my SPH-D710 using xda premium
I've been having off and on issues with my E4GT screen and would like a replacement. Ive been living with it since february, but it's getting very annoying for such a beast of a phone. Is there any way I can switch it out and get a white one? I do have the tep insurance if it matters. I'm in the Dallas area. Please PM me if you think you can help
Chances are they'll send whatever refurb is next in line.
Sent from my SPH-D710 using XDA
Since they are two foretaste model numbers, they will send whatever is attached to your account. Your best bet would be going to a local store and trying to persuade a rep to help you out... But chances are you'll be leaving with the same model that is on your account.
Good luck
Jason
Sent from my SPH-D710 using xda premium
I'm doing this same thing. My wife wants a white one now so I'm trying to figure something out.
I figure if I throw enough of a fit about how Sprint owes my a** something in order to make up for their lack of any mentionable data speeds while I still pay every month for 'premium data' - a white E4GT swap for my wife is the least they can do.
Otherwise I'll just cancel my contract with no ETF due to them failing to hold up their end of the contract. Or they can upgrade us both to a SGSIII when it comes out so I can have the speeds I was promised with LTE and 1x Advanced.
All I need is a tech!! I spoke to a 3rd party sprint rep and they said it can be switched with either, its basically up to the tech. Is there any one at all in the Dallas area that would like to help a fellow XDAer out? (i would be more than happy to bring a donation to a cause of their choosing )
btw I do have the ted insurance, so would that provide any help in getting a white replacement more easily? I dont want to pay the $100, but im almost willing to at this point. hence the "donation" not being an issue
I need help with this too but I live in NJ :/
Sent from my SPH-D710 using xda premium
Sprint rep, Sprint rep, Sprint rep!
o nvm i forgot i dont have a mirror app
bump. I would really like to get this resolved by the weekend
I already told you what you need to do.
You also have to remember that being a technician is our job, not strictly our hobby. We have to adhere to policies. I personally wouldn't swap you just because you asked, my SRSS frowns upon that.
The best thing to do is bite the bullet, drive to the store, and take whatever is given to you.
I understand what youve told me, however it is difficult for me to leave the office again and go through the hours of bs just to end up with someone looking at the thing for 20 min and saying nothing is wrong or I need to get a battery (yes, someone told me my screen and buttons malfunctioned due to my battery). This is not the first time I have done this and I am fed up to say the least. I know more about these devices and this network than 80% of the people working at the stores I've gone to.
Replacing the device is the hard part and the color change is a bird id like to kill with the same stone. All I was looking for was assistance from a fellow member to stream line things and get me the customer service that Sprint should be striving for. God knows their data speeds and innovation aren't going to save them.
I'm sorry for the rant, it was not directed at you. Ive been calling Sprint for weeks about separate issues and I was trying to take this issue on by myself. If it comes down to it I will bite the bullet and deal with them the old fashion way, but that is my last resort
Depending in what custom ROM you're running (sorry just assuming since you're on xda, if not it doesn't matter) if you type *#0*#0 on the dialer it brings up a diagnostic menu. One of the tests in this menu is a line drawing test for the touchscreen. If you can see it consistently messing up in a certain part of the screen that's one of the easiest tests we have to verify touchscreen issues and a good way to make sure the tech you talk to isn't just going to say sorry we can't verify the issue. And as much as it can suck if we can't reliably duplicate the issue our options are pretty limited as far as repair/replacement goes.
As for the color issue, I may be in the minority but if I have the parts in and someone comes in and asks nicely, I don't mind swapping what color someones screen/housing is of there's actually a problem
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You've got a pm.
Sent from my SPH-D710 using XDA
afive720 said:
You've got a pm.
Sent from my SPH-D710 using XDA
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thank you, replied
asrielx1 said:
Depending in what custom ROM you're running (sorry just assuming since you're on xda, if not it doesn't matter) if you type *#0*#0 on the dialer it brings up a diagnostic menu. One of the tests in this menu is a line drawing test for the touchscreen. If you can see it consistently messing up in a certain part of the screen that's one of the easiest tests we have to verify touchscreen issues and a good way to make sure the tech you talk to isn't just going to say sorry we can't verify the issue. And as much as it can suck if we can't reliably duplicate the issue our options are pretty limited as far as repair/replacement goes.
As for the color issue, I may be in the minority but if I have the parts in and someone comes in and asks nicely, I don't mind swapping what color someones screen/housing is of there's actually a problem
Sent from my SPH-D710 using xda premium
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tried to do the dialer and it wont let me input the last 0. i think the hashes are the start and end of a code, so nothing can go after them
Yea when they sent us the code that's how out was written but now that I think about out out does just jump into the menu as soon a you hit the second #. I think it only works on completely stock roms though, I just tried it on calks el29 and no joy
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asrielx1 said:
Yea when they sent us the code that's how out was written but now that I think about out out does just jump into the menu as soon a you hit the second #. I think it only works on completely stock roms though, I just tried it on calks el29 and no joy
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tried on calk2 1.6 and no go. idk why it would only be on completely stock. calk practically is
An easy way to tell, for me, is dragging down notification bar, if it gets really choppy in a certain area, then you definitely have a spot that's out. Doesn't always work, but easy to tell. The dio menu, I am pretty sure it only works on completely stock roms with EL29, I have not tried on any ICS leaks though. I am currently running CM, so obviously, doesn't work lol.
afinch1992 said:
go through the hours of bs just to end up with someone looking at the thing for 20 min and saying nothing is wrong or I need to get a battery (yes, someone told me my screen and buttons malfunctioned due to my battery).
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I have had a Sprint rep tell me that a charging issue that my old Hero had was due to a bad cable. So I bought a new cable(not from sprint) and had the same problem. Took it back and they said it was the battery. So I bought a new battery(not from sprint), and had the same issue(returned the battery after. The last issue they said was that the charging port was loose, but they didn't want to fix it because they didn't want to ruin the internals of the phone.
I have hardly ever gotten good service by a rep in a Sprint store. I have gotten good service over the phone though.
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KCRic said:
I'm doing this same thing. My wife wants a white one now so I'm trying to figure something out.
I figure if I throw enough of a fit about how Sprint owes my a** something in order to make up for their lack of any mentionable data speeds while I still pay every month for 'premium data' - a white E4GT swap for my wife is the least they can do.
Otherwise I'll just cancel my contract with no ETF due to them failing to hold up their end of the contract. Or they can upgrade us both to a SGSIII when it comes out so I can have the speeds I was promised with LTE and 1x Advanced.
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hahahahaha..
I'd cancel your contract in a heartbeat.
It's a cell phone, there is no reason to have a sense of entitlement. If you don't like your data speeds or whatever, cut ship and go elsewhere. But don't even try that bull****.
If you really want a white one shove a flat head in your charging port and break the pins ( made me cringe when I seen my buddy do it) automatically a replacement cause we can't fix them. Then go to a 3rd party preferred retailer and when they go to order it just ask nicely for a white one. As long as you have TEP is all free
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