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I have a strange issue with my touch pro2 which i have never seen before on any of my previous phones i.e. TYTNII / Vario II etc,
If i hold the phone horizontal to the eye then i can see a kind of heat / rainbow haze covering the middle of the screen apart from about a 1cm clear part going all around to the edge. So basically the middle part. You can only see this in certain light or looking closely with the phone titled horizontally to the eye. I have taken the screen protector off to ensure it is not this reflecting and it is still there with this removed.
I cant see that this is normal, the phone only gets used for the normal stuff like internet sharing, calls, music streaming etc.
any help appreciated before i give mobile phones direct or HTC a call.
Thanks
noticed the same on mine mate, can't say it affected anything so wasnt really bothered with it.
I can only see it in artificial light but surely this cannot be right ?
it looks as though it has over heated or something.
Waiting on a call from Both HTC and Mobilephonesdirect see what they say.
I have attached a screen shot so everyone can see, pic taken with my trusty Kaiser.
This has had the screen cover from day one and never been near any water.
Any thoughts.
I´ve heard before of this behaivour
Here a Rapahel with sometinhg similar
Not sure what is really causing it
is that your phone ? are you getting it repaired ?
very weird problem..
Wow. That is wild. I have never seen such a thing. Good luck with that.
I have seen similar in the past but only on my tytn which I replaced the screen on,
it did disappear after a few days of it being there tho,
if you still have your screen protector on have you tried removing it?
orb3000, could you edit your image and make it a little smaller? it took over the screen lol
Cheers Steve
I had this with my axim 50v. It was caused by pressure on the touchscreen, in my case caused by the belt pouch i kept it in. It didn't do any damage and cleared up if the device was left for a while without anything pressing onto the screen.
If u keep the phone in ur pocket then try carrying it screen side out (ie, not towards ur body)
it looks as though there is some sort of air or moisture between the outer screen and the inner as if i press on a corner i can see the haze move. So looks as though somehow it has come off of something if that makes sense....
have now emailed HTC and will see what they come back with, left a voice mail and emailed mobilephonesdirect and heard nothing from them. Shame really as thought they were a good company. Always the same though good at taking the money never good at supporting, so true for a lot companies these days.
Thanks
to me it really just looks like excessive area pressure over time, displacing the goo in the touchscreen. (at least i think there is goo in them seperating the sensing layers)
not been pressed against anything only in the belt clip it comes with. never had any of this with my previous phones and my kaiser is still ok 2 years after buying it. Seems a bit of a design flaw.
I had this problem with my Kaiser. Must be someting to do with the touch layer. Never fixed it as it was not a problem under normal light and when u see the phone in a normal angle. (Not to diss your problem report hehe)
It can really stand out in certain conditions, I will see what HTC say as I have emailed them the picture. Its and expensive item which something like this should not happen.
when you press the corner of the screen the haze/rainbow effect moves so it is definately something that has come away but underneath a few layers.
When i get a response i will post it here as maybe of use to others.
HTC's official response, this phone like my TYTnII has only been used in the belt clip and yet apparently this is my fault due to much pressure!?! Which of course is utter rubbish.
Quote from HTC.
Thank you for contacting HTC Technical support Centre.
The device needs to be examined under our Engineers to determine whether it'll be treated as IW or OOW case. But from our experience, we can tell that it's Newton ring which is OOW case. You'll be receiving an email from the RC to tell you how much it costs to get repaired. You can choose whether to pay or to reject the quotation and if you reject it you'll only pay for the diagnostic fees and the courier and both takes up to 15 pounds.
In case you needed any further assistance, please do not hesitate to contact is on our Hotline, < 0845 890 0079 >, or visit our Website, < www.htc.com >.
Respects and Regards;
HTC Technical Support Team
After sending my phone back to HTC they have repaired this within the warranty so free of charge, in fact they have sent me a new phone i think as all imei numbers have changed and rom is newer.
There was obviously something wrong with the phone for it to go like it did.
Awe, shoot. I was hoping the Touch Pro 2 to not have this problem. It is called the newton ring and virtually every HTC device gets this problem. It is INDEED a problem, and it even voids your warranty at time.
Newton Ring?
Are you saying that it does VOID your warranty. Mine started doing this and quickly has now covered all the screen but the edge all the way around. I am going to call repair center tomorrow and find out for sure.
I will post their response to my call.
HTC did replace the phone, in fact the one they sent out done the same thing within 4 weeks so i sent this one back as well. They repaired this one also, although they just replaced the screen this time. At present a few months down the line i have not had the newton ring back.
I wont be buying another HTC phone now based on the awful problems I have had with this TP2, i am now on my 3rd. I have had HTC phones for the past 6 years and never had an issue like this.
HTC have become very sloppy lately in quality when releasing phones. Hopefully this will change.
Argh. Mine just hit this 2 days ago. I've owned it since October.
It's almost a perfect rectangle with a 1cm border except for the bottom where it's maybe 2mm from the screen edge.
I'll be bringing it back to a Verizon store and hopefully they'll swap it out.
Hi,
I bought a TELUS htc desire with the new SLCD screen thing. I have a yellow stain/tint at the bottom of the screen, but futureshop (where I bought it) says that all of them have that problem and as I already exchanged one phone once because of dead pixels, they just want to give me a new phone that isn't HTC. So, I was wondering if this is really a problem and you guys just accept it and it doesn't bother you much.
My stain is about 1 cm from the bottom of the screen, and not really apparent on darker backgrounds, but as soon as it turns out to be white or gray, it's clearly visible. On blue, the screen turns out green.
I am not sure what I am supposed to do, I like this phone a lot and the Htc sense...they said i could have a TELUS samsung fascinate with Android 2.1 (2.2 will be updated early 2011)...
Thanks
is your stain growing?
i noticed a brown/yellow stain in the left bottom corner a couple of weeks ago, starting with the size you mentioned. now the stain is atleast 4 times bigger and still growing.
wasnt there something like this on the new iphones when they came out. something about the glue used to bond the screens coming away??
I have light leakage on the left and right edges of my screen respectively when the phone is switched from normal to landscape view.
normal view leaks light on the right side , and landscape leaks light on the left side once the leds' switch to adjust homescreen position.
any one else have this problem? it's quite noticeable in a dark environment if you do...
how should i go about correcting this through verizon?
I Know they're going to try and push a refurb on me one way or another, how do i get around this as it's an obvious manufacturing defect and i JUST bought my phone on release date, it's 1 month old....???
please note this is not a screen or vertical light bleed, it is on the outermost left and right edges directly left and right of the home screen buttons and definitely switches sides as the leds switch from normal to landscape direction
I have issues with my charging port loose, I as well bought on April 28th, 1st day, and since I'm outta my 14 day return they will only replace with a refurb, I'm considering doing it now, since most likely the refurb will be one that someone bought and brought back for another phone, so the refurb should be good as new, not to mention there is no way to tell if it's refurbed, my inc1 amoled ive had replaced 6 times and everytime there was no way to tell its refurbed. not too mention if the refurb comes and you're not happy with it, send the refurb back!
Can't say that I notice any light leaks on mine. I'm in a dimly lit area, not a dark area, though. I bought mine a short period after launch.
Refurbs are just as good as new devices. In fact, refurbs generally have better quality control. If I had the option to buy a refurb I2, I would have.
called tech support, the first dumb lady told me to bring it to a store and they will fix the plastic peiece(ya ok) called right back, got this great guy, and sent me out a refurb within 5 min.
So, some One X owners got thoose yellow spots, at some devices they disapear after some time, for you, too? If yes please tell us how long it takes for you.
I started with 2 spots and now, 5 days and around 10hr screen time later, one has disappeared. The other one is still visible so I'm thinking of returning the phone for a new One X
Just noticed that min yellow spot on the bottom (in place of the whole dock bar) starts to disapear. Seems really to be the glue (like Organofunctional Silane Z-6011) on iPhones. I will watch and reprot if it totaly goes away
I had one in the top left corner. After 10hours or so it's completely gone
Sent from my HTC One X using XDA
I had a couple of yellow spots on my phone from day one (had it a few days now), most are not noticeable anymore (bottom right of the screen for example). However the one on the bottom left doesnt seam to be fading at all to me.
http://vm1.drefsab.co.uk/phone/IMAG0101.jpg
http://vm1.drefsab.co.uk/phone/IMAG0102.jpg
Is this normal and should it still fade or do you guys think I should be asking three for a replacement (want to do it in the 14 days returns policy if I have to do it to make things simple).
(I've emailed three the pictures asking them about getting it replaced).
Drefsab said:
I had a couple of yellow spots on my phone from day one (had it a few days now), most are not noticeable anymore (bottom right of the screen for example). However the one on the bottom left doesnt seam to be fading at all to me.
http://vm1.drefsab.co.uk/phone/IMAG0101.jpg
http://vm1.drefsab.co.uk/phone/IMAG0102.jpg
Is this normal and should it still fade or do you guys think I should be asking three for a replacement (want to do it in the 14 days returns policy if I have to do it to make things simple).
(I've emailed three the pictures asking them about getting it replaced).
Click to expand...
Click to collapse
Get it replaced mate, I've got two yellow,more like swipe marks than spots, on the bottom right of my screen as I look at it and they are really obvious. I've rang o2 and I'm getting a doorstep exchange on Tuesday,which will be a week to the day I got the phone, and there is no sign of them fading. I ordered online hence the exchange. It's pot luck for me whether I get one without the yellow spots but I'll keep exchanging until I do coz I love the phone otherwise.
Sent from my HTC One X using xda premium
yup its the same for me I will just pester them and keep asking for exchanges until I get a good one. I was hoping it would fade and its been really annoying because I want to unlock the bootloader etc but didnt until they faded just incase. As I bought online it should be ok to swap hopefully, im wondering if they will let me take it to a store as then I can stay in the shop until they find a good one.
Drefsab said:
yup its the same for me I will just pester them and keep asking for exchanges until I get a good one. I was hoping it would fade and its been really annoying because I want to unlock the bootloader etc but didnt until they faded just incase. As I bought online it should be ok to swap hopefully, im wondering if they will let me take it to a store as then I can stay in the shop until they find a good one.
Click to expand...
Click to collapse
O2 told me I couldn't do that because I didn't purchase it from the shop,but it won't do any harm to try.
Sent from my HTC One X using xda premium
I have a yellow spot on the bottom left. After 1 day's use it's already significantly less obvious.
I wouldn't bother exchanging handsets until at least a week or so, as the chances are the spots go away on their own.
I hope they do just fade away!
I've had this one since thursday day, and used it a lot since I got it the others on the screen faded but this hasnt changed at all.
Mine are almost completely gone after only a few hours. I had a really bad one in the bottom left, and then another in the bottom right and top right.
I may have sped up the process by having the backlight on 100% for a while when I was doing screen tests.
I can just about see when the brightest one was now, but I have to be looking for it, on a uniform white screen. Otherwise they have gone.
Acknowledgement from HTC
http://focustaiwan.tw/ShowNews/WebNews_Detail.aspx?Type=aeco&TNo=&ID=201204180041
I have what seems to be a dead pixel that constantly seems to change color (when displaying darker colors it becomes visible) on the middle left side of the screen. I also seem to have one that flashes bright only once on top of the screen (not always, just when screen refreshes seem to occur).
Anyone else there having such problems with their X One? Sounds to be like a hardware problem..
BLAST3RR said:
I have what seems to be a dead pixel that constantly seems to change color (when displaying darker colors it becomes visible) on the middle left side of the screen. I also seem to have one that flashes bright only once on top of the screen (not always, just when screen refreshes seem to occur).
Anyone else there having such problems with their X One? Sounds to be like a hardware problem..
Click to expand...
Click to collapse
a lot are experiencing the same mate, we don't know if its hardware or software no words from HTC so far
awaiting updates
Just found another (dead?) pixel. This one sits on the left side of the screen, and is only visible on grey or lighter backgrounds (not on black backgrounds). It is lighter than the rest when displaying a bight color, and sometimes flickery turns blue when swiping over colors on-screen.
Not all that disturbing, but I certainly don't like the idea of having a brand new phone with one (and potentially) two dead pixels on arrival.
BLAST3RR said:
Just found another (dead?) pixel. This one sits on the left side of the screen, and is only visible on grey or lighter backgrounds (not on black backgrounds). It is lighter than the rest when displaying a bight color, and sometimes flickery turns blue when swiping over colors on-screen.
Not all that disturbing, but I certainly don't like the idea of having a brand new phone with one (and potentially) two dead pixels on arrival.
Click to expand...
Click to collapse
Mine had 3 before I sent it back. Mine were dead, so stuck black.
Mine had a sticky pixel (the ones that can be seen over black background). It was visible only on very dark light conditions and over black background.
I wanted to go to the shop for replacement, but on that morning the pixel reactivated alone.
There are some apps on the play store that try to reactivate sticky pixel by changing the color of the screen very fast.
I doubt their effectivness, but they are worth a try.
I want to check One X for dead pixels in stock before I buy it.
How can I do LCD test at One X?
I try *#*#4636#*#* but I cant find LCD test here, so which code works for LCD test?
smoke2 said:
I want to check One X for dead pixels in stock before I buy it.
How can I do LCD test at One X?
I try *#*#4636#*#* but I cant find LCD test here, so which code works for LCD test?
Click to expand...
Click to collapse
It is normally at the code you said, but seems to be missing on this handset. Use an Android app...there are quite a few.
But in stock Im unable to install any .app on it.
Any solutions how to check the display in stock?
smoke2 said:
But in stock Im unable to install any .app on it.
Any solutions how to check the display in stock?
Click to expand...
Click to collapse
Unless you have a very sensitive eye, I don't think you would be able to see a single dead pixel at the shop. The pixel density is so high that a single pixel is very very small. You need to watch very carefully to spot them.
Anyway, the best way to spot my sticky pixel was to take a picture covering the lens. You get a totally black picture, which you can view full screen and hunt for white/yellow/green/red pixels.
If the seller is veeeery patient you might be able to do that at the shop.
Maybe the same works for dead pixels, by taking a picture at a white wall.
What do the LCD experts think of this?
Anyway, all the apps on the play store for detecting dead/sticky pixel present the 3dots menu button. So they fail in detecting dead/sticky pixel in the bottom part of the screen.
Mine had a dead pixel along the top just right of the middle, I could only see it on dark colours. Took it back to o2 got a replacement there and then.
Sent from my HTC One X using xda premium
Attached a pic of the pixels I'm referring to. They are indeed 'stuck' pixels, not dead pixels. The one in the top only shows periodically. The other two are there constantly.
Also noticed the screen flickers on some apps. Now that I do find very annoying.
Requested a DOA return.
Mine was made in Taiwan.
i've been using the phone for a 3 days now, and i still have problem wit few pixels with exactly problem that is described in the first post. ota 1.28. did not help. did the pixel fix apps help, and if it did, how long have was the app active until the problem was resolved?
Scoo88 said:
i've been using the phone for a 3 days now, and i still have problem wit few pixels with exactly problem that is described in the first post. ota 1.28. did not help. did the pixel fix apps help, and if it did, how long have was the app active until the problem was resolved?
Click to expand...
Click to collapse
I am skeptical that running those apps will actually fix things. That was also why I returned that phone to be replaced. Got my new one today, and it has no dead pixels. It does however have a very vague yellow bar on the top of the screen. Almost not to be seen, only when the screen displays only white.
If it really is a problem, I'd contact my retailer and get it replaced.