Hi all
I recently ordered a One X from the UK (I live in South Africa). The phone arrived on Tuesday and then last night the soft keys (the 3 buttons at the bottom) stopped working completely!
in addition to that the part of the screen directly above that is also not responding properly. so i basically cant use any of the '3 dot' menu buttons unless i press the area repeatedly
luckily i can still use the basic phone thanks to the 'ring' but having no back or home button makes things very difficult.
I've reported the problem with HTC South Africa but no response yet (they only open at 9)
Does anybody have any ideas as to how to fix this? I haven't done a hard reset
Related
Initially when pressing the back button on my desire, a large majority of the time, it would register it correctly (i.e. do the operation associated with the back button), irrespective of my finger placement as long as I apply a low amount of pressure.
Now, I find that a lot more key presses on the back button are lost. I have to press much more harder / deeper to improve the chance the keypress registers. This is the second time I've encountered this and the third hardware fault I've had:
Fault #1: headphone jack not working, music continues to play through speaker (repaired)
Fault #2: back button doesn't always register key presses (repaired)
Fault #3: back button doesn't always register key presses (going to have to be repaired again, sigh).
I've searched the forums but haven't found anyone else mentioning this problem. Has anyone else experienced this issue at all? Or have I got crummy luck and gotten an HTC Lemon?
I have the exact same thing. Only started recently though. It takes a hard press sometimes, and other times if I press hard it's like a double button push.
You aren't alone. Lol
Cheers rolfd. Least I know I don't have the "touch of death".
It's definitely fixable cos I've handed it in for repair and it's come back working. My concern is more if it continues to re-occur. Guess I'll have to wait and see...
You are not alone about this problem:
http://forum.xda-developers.com/showthread.php?t=778793
Both mine Menu and Back is not working properly. Got send it in for service and still havent get it back yet.
*Update* My phone got repaired.
Back button now works as expected. Fingers crossed it stays that way...
I picked up my tablet from by desk this afternoon and the touchscreen stopped working. It does not respond to at all. I have rebooted it both via the power button and the reset bottom on the bottom of the tab.
One thing I have learned is the process on you tube where you set the rotation lock on and power up while holding the volmue + button does not work to do a hard reset. The button on the bottom only does a soft reboot.
I tried to re-flash the 3.2.1 firmware as well. I am currently waiting on a chat session with support. Boy does this suck, I may have to take back my old nook color from my daughter to hold me over until I get this fixed.
It looks like support is closed.
support: Hi, my name is xxx Joseph. How may I help you?
me: I picked up my tablet (a100) and the touchscreen stopped working. It does not respond to at all. I have rebooted it both via the power button and the reset bottom on the bottom of the tab.
me: The screen is not taking any touches. when I hit the home button the screen brightness comes back up. I can connect to it from my computer and see the data, also adb works.
me: hello, are you there?
me: Is there anyone there?
me: Thanks for the support or lack therefore of. If you are closed for the holiday you should close the chat support.
Hi folks. Today I experienced a strange behavior with my phone. The physical touch buttons at the bottom of the screen stopped working. I have tried installing other launchers but that did not solve the problems. It seems like a hardware failure. Can anyone help with ideas to solve this issue? Thanks
UPDATE: I pressed all three buttons simultaneously and they now seem to work fine. Hope this is a solid solution.
Hi
I have the same problem with my device but pressing all 3 buttons simultaneously does not work.
What is the exact process you followed when pressing the buttons? were in you in a specific screen or app when you did this? or perhaps you held the buttons for an extended period?
Thanks
Probably a general android bug, had this on my old nexus one and a reboot always sorted it
Sent from my HTC One X using XDA
pranam said:
Hi
I have the same problem with my device but pressing all 3 buttons simultaneously does not work.
What is the exact process you followed when pressing the buttons? were in you in a specific screen or app when you did this? or perhaps you held the buttons for an extended period?
Thanks
Click to expand...
Click to collapse
do a factory reset(back up your stuff first) then if the buttons are still not working then try to press all of them at once. that should definitely work.
thanks but nothing seems to work. The bottom bit of the screen (just above the buttons) is also not working so I've sent it back in
hopefully i get a working one soon!
i have the same problem with extras ((
bottom buttons not working, none of the three. when i try to press back or menu, sometimes nothing happens and sometimes i press above, like menu at home page. And also when i try touching them after a while the phone gets crazy, and starts to make strange things like entering some apps, switching between them, taking screen shots (normally i do not know how to do it), beeping, and going on like this without stopping. if i can press power of, it stops, otherwise it goes on himself.
My device is original , original rom without root, or something else. i just install apps from market thats all.
Please help me, now i can not use my phone
I had a similar problem, it was a hardware fault.
Couldn't use the hardware buttons anymore and the 1st centimeter above the buttonskeys was living his own life.
Friday I brought my phone back (unlocked) to a HTC service center near me and today (Monday) !! I got it back, repaired with a new LCD screen (all under warranty).
The positive side is that I have no scratches anymore in my screen, 1st thing i'm going to do is buying a screen protector.
Hi.
Same problem, physical buttons on bottom does not work.
The story:
Left my phone with my son for 3 days, came back, got phone back with buttons not working any more.
(Homer Simpson struggling Bart mode on).
Naturally, my son got no idea what happened etc.
Sent it back to HTC on warranty, they picked it up last friday, and I already got it back.
Reason for fault was water damage (got pictures attached from htc).
(Homer Simpson struggling Bart mode on).
UNREPAIRABLE as HTC states.
Problem is, buttons are ONLY thing which does not work. Everything else works fine, touchscreen, camera, etc etc.
As I went and read few forums, seems that there's some connection lost between physical buttons, and mainboard, is that correct?
Finally my question - If I will replace whole front panel (LCD + panel with buttons), would it be possible to make it work again?
Brand new complete front panels are like 40GBP on ebay...
(I will not be trying to replace buttons only, as I read, it is a bit more difficult...)
Help?
Install a ROM which has on screen buttons. You won't even notice the cap. buttons after a couple o' days especially if you switch off the lights.
And they are totally customizable - you can have up to 5 buttons if you want.
Cost: 0 (zero) GBP.
PS. Don't strangle your son LOL
Sent from my One X
TToivanen said:
Install a ROM which has on screen buttons. You won't even notice the cap. buttons after a couple o' days especially if you switch off the lights.
And they are totally customizable - you can have up to 5 buttons if you want.
Cost: 0 (zero) GBP.
PS. Don't strangle your son LOL
Sent from my One X
Click to expand...
Click to collapse
So thats one way of doing it, btw - which rom?
but i really would like to make buttons work... maybe I will risk those 40gbp and I will try to repair it....
hajaku said:
So thats one way of doing it, btw - which rom?
but i really would like to make buttons work... maybe I will risk those 40gbp and I will try to repair it....
Click to expand...
Click to collapse
IceColdJelly 4.2.1 by LorD ClockaN :good:
Hi Guys.
Got my HOX wet when hiking, and now my three buttons are dead.
I am running Venom 3.7.7 and have found Button Savior (search on the market) is a perfect replacement for the broken back/home buttons.
Good luck to all who have the same problem.
Hi guys, I have a strange problem since yesterday morning: Touch buttons don't work anymore. When I press them it's like i press the bottom of the screen, for example if I'm in the home screen, pressing the "home" button will open the menu, and if I press the "search" button the phone opens the personalize menù. The phone didn't dropped (not recently as well) and the previous evening it functioned without problems, I played with games and all buttons worked. I've tried doing a factory reset, but it didn't solve the problem and it made the boot of the phone impossible (it stucked on the ROM splash screen endlessy) so I flashed another ROM through recovery but with no results, the phone works well in all of its functionality except for the touch buttons.
Can you help me with this problem? My phone is rooted so I'd like to not sending it to HTC for warranty reparation...
clak92 said:
Can you help me with this problem? My phone is rooted so I'd like to not sending it to HTC for warranty reparation...
Click to expand...
Click to collapse
I'm afraid but that's the only option left for you to send to HTC because if it is a hardware problem and you waste all of your time trying to get the buttons working and you miss the warranty time then you'll just have to throw your phone in the bin
Hello, n00b here!
I have a Samsung Galaxy S II (SGH-T989 T-Mobile), that has four 'hard softkeys', that is, touchbuttons (menu, home, back, search) outside the display area [no physical clicky Home button], and can't for the life of me, or with bad google-fu, figure out how to make the Home button take me right back to the home screen (launcher). When I press it once I just get a haptic 'bzz', and nothing at all happens. When I double-click it, as I have set in the settings, it goes to Task Switcher, from where I then can reach the home screen by tapping outside the miniaturized windows of running apps.
But, how to I make a single click go directly to the home screen?
Ideally I'd like to have the four buttons be menu=menu, home=homescreen, back=back, search=taskswitcher. Installing a specific app for it (that preferably won't eat up screen real estate with on-display softkeys), another launcher, another Settings app etc, is all okay by me as long as it fixes this major nag.
I don't get to choose other than a preset list in Settings, though. :/
System info is SAMSUNG-SGH-T989, CyanogenMod 11-20140506-NIGHTLY-hercules, Kernel 3.0.101-DIABLO-3.3, launcher Trebuchet 1.0.
(As a little gripe and boo, CM-11 on the Kindle Fire worked wonderfully, where the three on-display softkeys for taskswitch/home/back did just what I wanted them to. I can't see any reason why a JB'd phone would be unable to remap the keys to a select very few options just because they happen to be outside the actual display area. Especially as Home doesn't lead to the Home Screen. :/ )
Tons of grapefruitgrateful for any help here!
-Henrik
Problem solved, good enough for me - installing Hellybean and getting rid of all KitKat related junk.
Suddenly the phone works like it's supposed to, whee!
SII T989 home keys not working
Snoutfoo said:
Problem solved, good enough for me - installing Hellybean and getting rid of all KitKat related junk.
Suddenly the phone works like it's supposed to, whee!
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Click to collapse
SGH-T989 Galaxy S II. Home keys aren't working. Sent phone in for charging port repairs. Sent phone back to replace touch keypad flex cable. Buttons have worked intermittently since. They also light up intermittently. I was hoping this was software related. Kies says the firmware is the latest. Any suggestions? The phone is for my 10yr old. Don't really want to invest in something new for her right now, just for games!
I have a Samsung Galaxy S II (SGH-T989 T-Mobile), that has four 'hard softkeys', that is, touchbuttons (menu, home, back, search) outside the display area....and they are all not working now...the moment i on the phone sync not allowed pop...........please help me out
help
hi guys i I have a Samsung Galaxy S II (SGH-T989 T-Mobile), that has four 'hard softkeys', that is, touchbuttons (menu, home, back, search) outside the display area....and they are all not working now...i cnt hve it repaired coz the accessories of this model re scarce in our nation bt i hve found an app whch cn help m with the home and back button now i want the menu button so that i can b able to add APN on mi fo to use internet