Hello,
I have been having this issue for over a week now, I can't download any apps. I am on ICS 4.0.4 which I received through official Google update. The problem did start after the update. Attached is a screenshot of the error I receive when attempting to download Angry Birds Space. It says
"Angry Birds Space" could not be downloaded due to an error. (921)
I have Googled the error and people have suggested that clearing 'Google Services Framework' and 'Google Play' data + cache then restarting has resolved the issue for them. I have tried this many times to no avail. Others are saying that the error is at Google's side and should rectify itself, but a week with the error is excessive.
I am newish to Android and am not looking to flash a custom ROM at the moment. But if that's what needs to be done then I will give it a shot. I'm just not sure if that would even fix the issue.
Please help!
This problem happened to me too right after updating to 4.0.4. (stock).
I am sure it's on Google's side because I resolved mine through contacting Google support with detailed description of my problem. They said they recently had some problems causing this to happen and they resolved it remotely. Now I am able to update/download with no problems at all.
cipheruin said:
Ths problem happened to me too right after updating to 4.0.4. (Stock).
I am sure it's on Google's side because I resolved mine through contacting Google support with detailed description of my problem. They said they recently had some problems causing this to happen and they resolved it remotely. Now I am able to update/download with no problems at all.
Click to expand...
Click to collapse
Alright, do you happen to have the URL to Google Support?
If deleting data and cache of the Market/Play Store App doesn't help, try deleting and re-adding your Gmail Account.
gokpog said:
If deleting data and cache of the Market/Play Store App doesn't help, try deleting and re-adding your Gmail Account.
Click to expand...
Click to collapse
That did it! I can now download apps again! Thank you very much.
I'm not really sure if this works for everybody but adding a second gmail account solved the issue for me.
Try reinstalling the Google play store apk. I'll shoot you the latest if you need it
Sent from my i9250 [GSM) Galaxy Nexus
Not only 4.04
I'm on stock 4.02 and I have the same problem - error 921 during updating, so I can't update anything That's Google Play problem, I suppose.
gokpog said:
If deleting data and cache of the Market/Play Store App doesn't help, try deleting and re-adding your Gmail Account.
Click to expand...
Click to collapse
+1 but also before deleting and re-adding your gmail account also clear data and cache from googleservicesframework.apk
I've had this problem 2-3 times before, you just clear data and cache for Google Play and for Google Services Framework, reboot and you should be good to go. I've never needed to remove and re-add my google account
jericho7 said:
I've had this problem 2-3 times before, you just clear data and cache for Google Play and for Google Services Framework, reboot and you should be good to go. I've never needed to remove and re-add my google account
Click to expand...
Click to collapse
sometime it wasn't enough and re-adding your gmail account solved it ... i think i has to do with the automatic downloading of apps when your first flash a new rom (after a complete wipe)
Worked, thanks very much!
Related
Weeks ago, I have installed CM9 RC2 on my Sony Ericsson Xperia Arc S, but the problem came around only about 5 days ago, so I am not sure whether it is CM9's fault. But anyway, each time I try to "Accept and Download" something on the Play Store, there would always be this Pop Up: Error Processing Purchase [DF-BPA-13]. After searching around on the web and in this forum, many have said to Unsync and Resync Gmail. I did. It didn't work. I have Wiped and Restored my phone with Titanium backup, Cleared data and cache for Play Store, Cleared Google Services Framework, rebooted numerous times, cleared dalvic, removed and resigned in my Gmail acc, checked whether SuperUser access has accidentally denied it, and "Fixed Permissions" with ROM manager. It still doesn't work, and I am at a complete loss of what to do, and would really appreciate it if you can help. Thank You! :fingers-crossed:
DrButtonz said:
Weeks ago, I have installed CM9 RC2 on my Sony Ericsson Xperia Arc S, but the problem came around only about 5 days ago, so I am not sure whether it is CM9's fault. But anyway, each time I try to "Accept and Download" something on the Play Store, there would always be this Pop Up: Error Processing Purchase [DF-BPA-13]. After searching around on the web and in this forum, many have said to Unsync and Resync Gmail. I did. It didn't work. I have Wiped and Restored my phone with Titanium backup, Cleared data and cache for Play Store, Cleared Google Services Framework, rebooted numerous times, cleared dalvic, removed and resigned in my Gmail acc, checked whether SuperUser access has accidentally denied it, and "Fixed Permissions" with ROM manager. It still doesn't work, and I am at a complete loss of what to do, and would really appreciate it if you can help. Thank You! :fingers-crossed:
Click to expand...
Click to collapse
Hi
Instead of just syncing and unsyncing the gmail account..delete the google account and then add it again.. this would help to clear this problem..
This is applicable on CM10 too..
DrButtonz said:
Weeks ago, I have installed CM9 RC2 on my Sony Ericsson Xperia Arc S, but the problem came around only about 5 days ago, so I am not sure whether it is CM9's fault. But anyway, each time I try to "Accept and Download" something on the Play Store, there would always be this Pop Up: Error Processing Purchase [DF-BPA-13]. After searching around on the web and in this forum, many have said to Unsync and Resync Gmail. I did. It didn't work. I have Wiped and Restored my phone with Titanium backup, Cleared data and cache for Play Store, Cleared Google Services Framework, rebooted numerous times, cleared dalvic, removed and resigned in my Gmail acc, checked whether SuperUser access has accidentally denied it, and "Fixed Permissions" with ROM manager. It still doesn't work, and I am at a complete loss of what to do, and would really appreciate it if you can help. Thank You! :fingers-crossed:
Click to expand...
Click to collapse
I had the same problem, the solution is to delete your google account and sign in again. also deletes your mail account (the mail that comes by default in android)
Thanks man it worked!!! Glad there was someone to help me.
Sent from my Arc S using xda premium
vito8916 said:
I had the same problem, the solution is to delete your google account and sign in again. also deletes your mail account (the mail that comes by default in android)
Click to expand...
Click to collapse
Yeah, I tried this after reading your solution here and it worked. Thanks. Does anyone know what causes this error, this is the second or third time i've seen it. It doesn't happen frequently enough for me to remember the solution so I always have to search for an answer.
I have had this happen to me 3-4 times now. Each time it has come after flashing a new rom. Not just upgrading versions of rom but when a brand new one was installed followed by a batch restore with titanium. Maybe it is device ID, but I do not know for sure.
Just wanted to weigh in. Happened to me today, too. Crespo 4G, CM10 Nightly 20120930 build.
I have this trouble several time. I usually Cleared Google Services Framework and succes.
error processing purchase df-bfa-13
DrButtonz said:
Weeks ago, I have installed CM9 RC2 on my Sony Ericsson Xperia Arc S, but the problem came around only about 5 days ago, so I am not sure whether it is CM9's fault. But anyway, each time I try to "Accept and Download" something on the Play Store, there would always be this Pop Up: Error Processing Purchase [DF-BPA-13]. After searching around on the web and in this forum, many have said to Unsync and Resync Gmail. I did. It didn't work. I have Wiped and Restored my phone with Titanium backup, Cleared data and cache for Play Store, Cleared Google Services Framework, rebooted numerous times, cleared dalvic, removed and resigned in my Gmail acc, checked whether SuperUser access has accidentally denied it, and "Fixed Permissions" with ROM manager. It still doesn't work, and I am at a complete loss of what to do, and would really appreciate it if you can help. Thank You! :fingers-crossed:
Click to expand...
Click to collapse
Have you got solution to this yet? I have the exact problem and I cannot install downloaded apps any more, especially the former "market place" was changed to "play store"
dualsp said:
I have this trouble several time. I usually Cleared Google Services Framework and succes.
Click to expand...
Click to collapse
Doing this and also clearing Google Play app always works for me
I can no longer download apps from the google play store. I press download, it says "Downloading...", the loading bar has small lines going across it, but progress never starts, and it sits there like this. Does anyone know how to fix this? I am running Tiny CM10.1.
My problems with the play store were solved when I wiped and reinstalled from scratch. This a sudden thing, or have you made any changes lately?
Others have also reported success by going in to Apps Management and choosing "Clear Data" for the Google Play Store. (There's also a Google Play Services in the list...not sure if it's necessary to clear that, too.)
I have had this problem somewhat recurringly on this rom, it didn't work for a while, then I cleared play store, download manager, basically anything with Google in the name. Other times this fixed it, but this time it wouldn't work even after a restart. I ended up getting it to work by rebooting to recovery, wiping cache, and restarting.
c_raethke said:
I have had this problem somewhat recurringly on this rom, it didn't work for a while, then I cleared play store, download manager, basically anything with Google in the name. Other times this fixed it, but this time it wouldn't work even after a restart. I ended up getting it to work by rebooting to recovery, wiping cache, and restarting.
Click to expand...
Click to collapse
I Just had the same problem. Here is how I fixed it,
- Uninstalled updates for Google Play
- I added a New Google Account.
- I Then signed into the new Google Account, Then Sign Into Your Main Account
And "BOOM" problem solved.
I never had this problem until recently and it's happened several times now. It seems to happen after a major change to my system ie rom update or multiple app updates or Tibu restore I not really sure. I tried several methods of un-installing & re-installing the play store app and wiping it's cache and data with varying degrees of success.
What has worked every time without fail is a complete cache wipe with "CacheMate for root users" app.
Sent from my cm_tenderloin using Tapatalk 2
I could not find another thread or post on this. I updated to 4.2.2 yesterday by clearing the services framework. Now when I'm trying to update my apps the following error appears -
Update could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-5:AEC-0])
Any help would be appreciated.
ivoniko said:
I could not find another thread or post on this. I updated to 4.2.2 yesterday by clearing the services framework. Now when I'm trying to update my apps the following error appears -
Update could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-5:AEC-0])
Any help would be appreciated.
Click to expand...
Click to collapse
Clear the data and cache for play store multiple times
gallery said:
Clear the data and cache for play store multiple times
Click to expand...
Click to collapse
+1
Log out of Google account and re add.
I cleared the play store data over 20 times but didn't do anything. I'll keep trying.
Couldn't find anywhere to log out of my google account, only to remove it completely from my phone, is that what you are suggesting madd0g?
Yes it gets removed, then you just readd it and it syncs everything back.
Sent from my Galaxy Nexus using Tapatalk 2
Removing the account and re-adding it did the trick, thanks.
i had 4 android devices, note 2 stock unrooted, note 10.1 stock unrooted, nexus 7 stock rooted and nexus 4 stock unrooted.
all this 4 devices had a problem with Play Store error while retrieving information from server [rpc:s-5:aec-0]. i can't update anything and even my paid apps doesn't show as paid on my desktop and on my phone.
Anyone facing the same problem here? i tried to reset my note 2, note 10.1 and my nexus 7. non working, even tried to remove the google account and clear the play store cache and data. non worked.
thehackersz said:
i had 4 android devices, note 2 stock unrooted, note 10.1 stock unrooted, nexus 7 stock rooted and nexus 4 stock unrooted.
all this 4 devices had a problem with Play Store error while retrieving information from server [rpc:s-5:aec-0]. i can't update anything and even my paid apps doesn't show as paid on my desktop and on my phone.
Anyone facing the same problem here? i tried to reset my note 2, note 10.1 and my nexus 7. non working, even tried to remove the google account and clear the play store cache and data. non worked.
Click to expand...
Click to collapse
I have no such problems.
What version of Play Store do you have?
Simone said:
I have no such problems.
What version of Play Store do you have?
Click to expand...
Click to collapse
latest one i guess... 4.1.10
thehackersz said:
latest one i guess... 4.1.10
Click to expand...
Click to collapse
Might be a connection problem?
Simone said:
Might be a connection problem?
Click to expand...
Click to collapse
nope, it happened on mobile data and on the wifi.
[email protected]
11:18 AM (33 minutes ago)
to me
Hi Mohd,
Thanks for contacting us and for providing details about the issue you’re having on Google Play Based on the information you sent along, it appears you’re experiencing issue #7582577 from our known issues page, which is characterized by:
- Error RPC:S-5:AEC-0 when trying to download or update free or paid apps
- Error RPC:S-5:AEC-0 when trying to access “My Apps” in the Play Store on your device
Due to high volume of inquiries surrounding this issue, we won’t be able to keep you updated on the issue via this thread; however, you can find updates on this issue by checking our known issues page:
http://support.google.com/googleplay/bin/static.py?&page=known_issues.cs&ki_topic=1319135
If the issue you’re experiencing is not as described above, please let me know so I can continue to look into your case. If you feel your case is unique and is not this known issue, any further information you can provide (device logs, screenshots, etc.) that will help us pinpoint the problem would be very helpful - you can attach them to your reply, and I’ll take a look.
Regards,
Brian
The Google Play Team
thehackersz said:
i had 4 android devices, note 2 stock unrooted, note 10.1 stock unrooted, nexus 7 stock rooted and nexus 4 stock unrooted.
all this 4 devices had a problem with Play Store error while retrieving information from server [rpc:s-5:aec-0]. i can't update anything and even my paid apps doesn't show as paid on my desktop and on my phone.
Anyone facing the same problem here? i tried to reset my note 2, note 10.1 and my nexus 7. non working, even tried to remove the google account and clear the play store cache and data. non worked.
Click to expand...
Click to collapse
(sorry for the cross-post...but this issue needs more attention)
Unfortunately i think all of us who are affected by this apparent account "corruption" on Google's servers are out of luck until this gets more mainstream exposure. I spoke with 2 Google support techs which was a complete waste of my time. The techs seem to be aware of the problem yet continue reading from scripts like robots. I've yet to read of a single account of someone getting this issue resolved where the account is corrupt on Google's servers. As with everyone else who is suffering from this issue, I'm frustrated and I see no evidence of any progress being made to resolve this issue any time soon.
Since this account is tied to 3 android devices i own...all devices suffer from the same issue.
VERY FRUSTRATING!!
thehackersz said:
i had 4 android devices, note 2 stock unrooted, note 10.1 stock unrooted, nexus 7 stock rooted and nexus 4 stock unrooted.
all this 4 devices had a problem with Play Store error while retrieving information from server [rpc:s-5:aec-0]. i can't update anything and even my paid apps doesn't show as paid on my desktop and on my phone.
Anyone facing the same problem here? i tried to reset my note 2, note 10.1 and my nexus 7. non working, even tried to remove the google account and clear the play store cache and data. non worked.
Click to expand...
Click to collapse
I had this prob when changing roms sometimes. All I did was clearing google framework service cache and also clearing playstore cache. Then reboot. Hope it works for u.
Sent from my GT-N7100 using xda app-developers app
Got this problem around a week ago and still no luck...
Talked to Google rep but they seems unaware of this issue and gave me the workaround posted here (non working).
The best I can do to make them update again is this (follow carefully): add the second account, remove the first account,download anything with second account, re-add first account, remove second account, and download the update.
Note that the My Apps list will be empty, I use Changelog Droid ATM, but now app can update EXCEPT the PAID ONE, even though you already purchased it, it'll show BM-PPH-01 error.
SOLVED!!!
I have this alert instead of my apps "error while retrieving information from server. [RPC:S-5:AEC-0]"
I have tried everything, then I've written to googleplay-support, after one hour everything works perfect on my account
Mine started working this morning on my phone & tablet. I had tried all the fixes to no avail. Just started working on it's own
Sent from my SPH-L710 using Tapatalk 4 Beta
After the email dropped from google play support, i think my account back to normal. now i'm able to see my paid apps and able to update everything (paid and free). Seem likely problem with the new version of Play Store.
For those who still got this problem, you might need to send an email to play support. Hopefully they can reset your info at the end ie Remote Pc.
Good Luck Guys.
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
sillywilly said:
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
Click to expand...
Click to collapse
this really worked great job !
sillywilly said:
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
Click to expand...
Click to collapse
Amazing!! Worked a charm! Cheers
sillywilly said:
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
Click to expand...
Click to collapse
superb..worked for me too..
sillywilly said:
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
Click to expand...
Click to collapse
Worked for me either. Thanks!
---------- Post added at 07:22 PM ---------- Previous post was at 06:57 PM ----------
After all didn't work, now appears the "-24" error, any solution?
Thanks.
Cheers
After the upgrade to 4.3 I had this issue and this fixed the problem.
sillywilly said:
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
Click to expand...
Click to collapse
works great
sillywilly said:
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
Click to expand...
Click to collapse
And for me also.. It really a great problem solve and super easy :victory:
Easier fix
Simply signing out of your Google account and signing back in fixes it, had the same issue appear this morning and fixed it in < 1 minute
Hey there!
I get 941 error when installing apps way more often than on any other phones I used. I cleared cache & data for the play store (I also uninstalled updates) and the download manager, that didn't help much because almost every 4th app gives this error. Then I cleared cache & data for the play services, it's better now, but I still get the same error sometimes.
Anybody experiencing this or similar? Also, is there any way to fix this other than the 3 clears I mentioned above? Thanks in advance!
Try to delete the data of play store app. Worked for me
I already did that two times, and it didn't even solve the problem temporarily :/ Thanks for the tip, though.
Hm... Thes try to delete your Google account and add it new :fingers-crossed:
I used to get it every time. Cleared app data and cache which has helped.
I just get the occasional error now and again.
Sent from my LG-D855 using XDA Free mobile app
edit the host or just delete it(system/etc/host) file then u good to go
i get this all the time now, ever since my phone went to lg for repair. i get the 941 error, then i click install and its installed fine...weird
update: Reading another thread on the forum, if you uninstall the updates for the google play store, that stops the 941 error, but be aware that the play store will update itself as soon as it can. ive turned off auto updating so i'll see if that helps