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I have no idea how any of you guys have a flawless HTC One X. Seriously.
I have had 10 phones. TEN!
How HTC can send this pile of rubbish out is just beyond me. Sure, the screen is lovely. If it's not covered with yellow splodges, or a faulty digitizer. Or the case surrounding it doesn't creak or flex.
I updated my latest and unfortunately not the greatest 10th phone to sense 4.1. And it's great they have got rid of the three dots.
But whatever they doing at their factories, they are not doing much quality checking. Or perhaps they are sticking the screens down with chewing gum.
If anyone asks me "should I buy a HTC One X". Guess what my answer is going to be?
Sure, if you want to spend the next 2.5 months sending your phone back for replacements, spending over £160 in doing so in line rental, telephone calls to your supplier and postage to send it back. Go for it. It's really fun.
So how did you do it guys? Seriously? Or am I thinking that some of you have actually got slight flaws, but are living with them.
I honestly feel like I could get a crate of HTC One X's and there would be 5 or 6 in it that were without any kind of flaws.
I don't need to put on a flame proof suit. I'm sure I'll get jumped on for this post. However, I genuinely do not believe for one moment that there is such thing as a flawless HTC One X.
People can't seem to understand why Samsung is charging ahead with such success with badly designed phones compared to HTC.
Well, now you know why. Because as much as the design of the Samsung is pants, I imagine their build quality is light years ahead of HTC's.
So it depends if you want your phone to look good, or to actually be without build quality issues.
I know which I would rather have. And let me tell you, it's lesson hard learned.
What a pile of crap.
The reason why you're getting so many bad ones is probably because, unless you are going to a store and personally picking your phone out of the new ones, it's probably a refurb. HTC likely doesn't do much QA for refurbs, so you're sorting through phones that have been returned for the same reasons why you returned your phone. In all likelihood, the defective Samsung phones never even leave the factory.
It sucks, but what can you do?
Sorry to say the obvious, but you've had some really really awful luck with your devices if you've managed to go through 10, and all of them with faults that are worthy of a replacement.
If my device has any issues, it's that there is a slight gap around the screen bezel, enough for 1 tiny spec of dust to get stuck in, and tbh, that's the sort of issue I expect from any phone I purchase, I know Samsung don't do any better with gaps between joins in their design, Apple definitely don't. Guess I have a godly HOX or something?
My HOX has one slight issue as far as im aware, and yes im LIVING with it. Its the fault where if I hold it with my Left hand (WHICH I USUALLY DO) I completely or mostly lose WiFi, I can't be bothered doing the squeeze test etc, as this makes it worse. And I know I have the issue, but 10 phones worthy of replacement? Sounds like your more unlucky than the devils *****.
But canI ask a question?
WHAT IS THESE 3 DOTS EVERYONE IS ON ABOUT?!
I know those issues with a big german service contractor of O2. Not HTCs fault directly but very annoying.
They replace broken phones with refurbished ones and save the QC.
First One X had a faulty digitizer after 3 month -> Swap
Returned one had a gap at the bottom where the light shone through, the black plastic around the screen stood up a bit, a rattling vibrator and a bright 2 cm strech where the bottom backlight is situated. -> Swap
Third one now seems technically ok. I can push the glass out if I like to, because it does not really sit tight which is ok as I am a tinkerer anyway and the SIM card holder looks like somebody chewed on it.
They don't want to swap the card holder alone and want the whole phone returned.
I think I will keep it as I guess it can only get worse with a new one. Chewed holder is nothing compared to most complaints here
@Wilks3y
The 3 dots are a big bar for the menu at the bottom on the screen that show up with some applications that are not yet optimized for Android 4. It's annoying and takes space, but nothing else.
HTC said they solved all the quirks in PRODUCTION. You're getting replacements from your carrier, and you're getting the phones which have been manufactured long time ago (before june or july), because they always hand over the older devices first. They know that some people aren't so aware of the problems and device will eventually find an owner which does not care or know about problem. What you got caught into is the cruel business model.
And that's the reason everyone should insist on picking your phone in the store. I always tell them to show me 5 devices out of the stock and I will inspect them personally (that's a costumer right) for any faults. HOX is not the first device with QC problems, and two owners and friends of mine have zero problems. and if you think samsung is any better, my friend got one in June and chrome plastic around screen started peeling already with his phone always in protective case! plus he cannot get it replaced on warranty because "he himself damaged the device by dropping it".
scam is everywhere mate.
Why have you created a new thread for the same rant?
I understand your frustration though. I went through a very similar thing and only yesterday is it sorted. Unless the wifi issue comes back. I bought the phone on release.
Sent from my HTC One X using xda app-developers app
when you say build quality is abysmal it means all the one Xs they make are from the same kind of quality, for example very cheap plastic being etc or they all have a broken screen
this is not true, in fact a flawless One X is very fancy in terms of build and sturdiness
the issue you talk about is not build quality, its quality control, meaning some defected phones are being let out of factory
when you keep getting defected phones (like my luck when i first went to buy it) it means you should change your source
I have bought one x about 2-4 weeks after being released and had no problems with it so far. Probably some series of phone have been faulty or had low quality control .
I'm with the OP.
I don't think it's easy to quantify what the problems are with this phone - or is it indeed the manufacturer?
Here's my story.
First phone - yellow patch problem - wasn't sure about the wifi issue - but the yellow spots sucked.
Within the 28 day period, so got a straight swap with retailer - in my case Tesco mobile partner (2020mobile I think they're called).
In this time I really baby'd the phone - no drops, no hard knocks, no nothing. No screen protector admittedly - but - within this initial 3 week period, the Gorilla glass 2 (ROFL) still picked up fine scratches.
Replacement phone arrived - this one - less yellowing patches - but still enough for me to notice and not want on a phone which is meant to do me for 2 years. Also at this point I noticed the phone had the infamous wifi problem.
Again, really fine scratching appearing on screen.
So - sent back - outside 28 days, so had to be through HTC repair.
After 1st repair - looks like they'd replaced the screen, but not fixed the wifi - plus they'd managed to scratch the camera lense and body when it was in, so, back it went for repair.
It came back with new housing (ie no camera lense scratch or body scratches), but now I'm finding the wifi issue has clearly not been resolved.
This is just completely nuts.
And the fine scratches on my new screen are now starting to show, after about 3 or 4 weeks use - again with me babying it.
Seriously - this phone if it it didn't have these flaws would be great.
But in reality it seriously sucks.
End of my tether.
I also agree with OP
.. to many different and possible defects:
- GPS
- Sensors
- dead pixel
- dust under Display
- yellow spots
- WIFI issues
- Heating issue (differs from model)
- case and display - Quality (not instantly visible after unpacking)
- Bluetooth
... many more
i changed my phone also 9 times, important part:
- different shops
- different serial 23 to 27
and the best of allnce i sent my phone for repair and received a much worse model with two defects on the case
it defect rate is much better in SH /HT 27 but still a lack of quality...
Well, i think some of the defects are not visible to everyone because they don´t use/need the features !!
SGS3 was no option for me - i stick to the HOX - just want a model without lets call it "build" defects or lack of quality control.. the result is always the same for the customer. I messed around with all the problems and still love the phone ... i think for many "ex" HTC customers it was the last HTC phone for a long time ...
So HTC missed the spot - they invested a lot of money in "interesting" projects or companies instead of dealing with the core business - i am sure the managers who are responsible for this all are still earning a lot of money ... and a few thousand workers have been fired
Well done HTC
I changed my hox 4 times,every time different problem so then I changed to another phone make ,feels bad leaving HTC but when your QUADCORE phone becomes a source of a pain like in my case there is no point hangin about,can't wait to see what HTC will come up with comes Christmas or April 2013 really excited
subharmonic said:
And the fine scratches on my new screen are now starting to show, after about 3 or 4 weeks use - again with me babying it.
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Clearly you have grit or something in your pocket then.
Remember - scratches are caused by a harder object, rubbing against the screen. This isn't a manufacturing fault. The screen is not anymore susceptible to scratches than any previous gorilla glass, nor any other standard glass screens.
Either get a screen protector, or find the source of your scratches, ie grit in your pocket and get rid of it. If you have a pouch, could be there is grit in that embedded in the inside fabric layer
Sent from my HTC One X using xda app-developers app
So if I go to a store and they give me 10 defective devices what would I do? Not go through that store.
Or maybe creating multiple threads will solve what common sense couldn't.
Why not merge your two whining threads together since you haven't said anything new.
Sent from my AT100 using xda premium
I don't know what the deal is, but it ain't the overall build quality.
I had ONE HOX and it's perfect build quality. Actually, best build quality I've ever had, and certainly WAAAAAY Better than my mom's SGSIII or my previous SGSII and SGS.
This is a fact that has been established. But still refreshing to see it pop up again . But I agree with the OP. When I said goodbye to the HTC sensation XL, the One X was on my priority list, for all the obvious reasons. But then I asked myself: do I really want to go through it again, given that everyone is going through with the One X. The answer is no. Half my "thanks" came from defending HTC in the early launch, but now when I see the complaining posts, I cant be bothered to defend anyone anymore.
Now I feel extremely lucky, having a phone with none of these defects. SH23.
One X to rule them all.
DarkDvr said:
I don't know what the deal is, but it ain't the overall build quality.
I had ONE HOX and it's perfect build quality. Actually, best build quality I've ever had, and certainly WAAAAAY Better than my mom's SGSIII or my previous SGSII and SGS.
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Yeah, I think the OP meant 'quality control' or 'reliability'. Not 'build quality' - I'd say if anything, the quality feel of hTCs higher end devices in the hand is second only to Apple. It's my big issue with Samsungs, really - they charge £450 for a device that is made of exactly the same materials, and has had exactly the same amount of thought into the design as a £90 ZTE Blade. Incidentally, my HOX is 'perfect', at least for now - they do exist.
However, for the bootloader unlocking/warranty invalidation nonsense hTC have been preaching, even if I hadn't heard so many bad things about the One X, I'm never going to buy another device from them or advise others to. Kind of a shame when devices like the Desire and Desire Z were so damn good.
I bought my hoz, from singapure, using eBay. Its perfect, but I will choose all my entery life a broken hoz than a good sg3. A lot of my friend from my country got 20 time their sg3 back, and still changed it, broken glass inside the Box, no light bottons, others dont turn on and so on. As they dont speak english, and as they use sg3 app phone, no modding at all. I will start writing for then in sg3 Forum talking about Samsung sg3 broken glasses and defect software quality.
So that will be a lovely Forum. It will be a good action, cause a love my friends and to help them. I think every hoz uswrs with friends with sg3 problems should do the same.
Enviado desde mi HTC One X usando XDA Premium HD app
I have a March-build HT23 and it was perfect when I got it and its still perfect now. Go figure.
Hi guys. New to the forums, and currently an iPhone user (and an Android n00b!). But JB and Galaxy Nexus was such a combo that I couldn't resist ordering a Galaxy Nexus (iPhone is good, but, I'm kinda bored of it, need change). Before ordering (what's for me) a really expensive phone, I did some research and came across THIS thread. I searched more on what's normal and what's not. Finally when I got my hands on my (GSM, unlocked) Galaxy Nexus, I looked for the common defects, and as you might guess, I found one (just one, to be precise, and there was no purple tint or image retention problems detected). There was a V-shaped black spot on the screen (not too big though) visible if the brightness is around 25% or less (based on the position of the slider). So, I claimed a replacement. But now I've found out that the black spots are too common and it's hard to get a phone without them. Why? I'm paying a LOT of money for this phone, and it is supposed to be flawless.
Question is, should I compromise on the replacement unit (if it has such a defect again)? Of course, not every defect can be compromised (like the purple tint issue). But what do you think? Is it virtually impossible to get a Galaxy Nexus that's completely flawless, even after replacements? It's an awesome phone, no doubt, but looking at the defects and considering how may people have got defected phones makes me go . It looks like no one has a flawless one, with no manufacturing faults. Am I right? Please vote and post so we can have an idea.
I'll keep you updated on my phone's status. Once again, this is an awesome community, I feel at home with Android even before getting an Android phone! :good:
Ordered mine from the play store. No issues for me.
If you go looking for defects on any device (yup, even apple devices), you WILL find one somewhere. get your replacement or whatever, open the box and turn it on, if it looks good to you then use it... if not, contact google. Life is too short to go looking for faults in everything.
starnostar said:
Ordered mine from the play store. No issues for me.
If you go looking for defects on any device (yup, even apple devices), you WILL find one somewhere. get your replacement or whatever, open the box and turn it on, if it looks good to you then use it... if not, contact google. Life is too short to go looking for faults in everything.
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But think, it is a rare chance that you take out an iPhone out of the box and manage to find a single defect in it. I know, I sound like a fanboy (I'm not!). Galaxy Nexus is so awesome, but why oh why is it so hard to find one which is (at least) 99% flawless?!
I think the majority of the people here don't have defects on their phones. It's just that those with defects tend to whine a little more about it.
Swype'ed on my CM10 Galaxy Nexus
iPhoneNexus said:
But think, it is a rare chance that you take out an iPhone out of the box and manage to find a single defect in it. I know, I sound like a fanboy (I'm not!). Galaxy Nexus is so awesome, but why oh why is it so hard to find one which is (at least) 99% flawless?!
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The quality control could have been different. The iPhone uses a different screen type (NOT Super AMOLED). Our Nexus has a very good colorful screen that represents bright colors and good contrast while also maintaining very deep blacks that the iPhone screen can NOT do. I guess you can look at this as a trade-off. Samsung designs and manufactures this phone almost entirely (besides the TI OMAP chipset, but they do have their own) while Apple only designs their products and manufactures nothing. The new Super AMOLED's in the GSIII I have heard are much nicer quality/better designed than what we have.
Don't think about it. Just do it.
Sent from my Galaxy Nexus using xda premium
I ordered mine from the play store as soon as the price dropped to $350. I received a made in china/february 2012 model. My screen has two splotches in the middle, is somewhat grainy and has minor retention with no purple tint. I was devastated when i got it but to be honest, its not a big deal at all. It doesnt affect the awesome user experience of the gnex and jellybean. I could care less about those defects now as the phone works flawlessly. My advice, get the phone and stop worrying about it
Sent from my Galaxy Nexus using xda app-developers app
I don't consider black spots to be a manufacturing flaw, it's there due to inconsistency in manufacturing AMOLED screens.
---------- Post added at 02:17 AM ---------- Previous post was at 02:16 AM ----------
iPhoneNexus said:
But think, it is a rare chance that you take out an iPhone out of the box and manage to find a single defect in it. I know, I sound like a fanboy (I'm not!). Galaxy Nexus is so awesome, but why oh why is it so hard to find one which is (at least) 99% flawless?!
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Click to collapse
This i agree.
No, i don't even like Apple.
iPhoneNexus said:
But think, it is a rare chance that you take out an iPhone out of the box and manage to find a single defect in it. I know, I sound like a fanboy (I'm not!). Galaxy Nexus is so awesome, but why oh why is it so hard to find one which is (at least) 99% flawless?!
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Click to collapse
Every smartphone has its issues. The iPhone is no exception. http://blog.fixya.com/pr/july2012/fixya-smartphones-report.pdf
Thanks for all the replies. So in short, if the replacement unit has a defect (minor one, just like the last one that I returned), I should just get it, right?
I hope and pray that the replacement unit is 100% flawless, but let's see
iPhoneNexus said:
It looks like no one has a flawless one, with no manufacturing faults. Am I right?
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Err.. the proportion of flaws is greatly exaggerated, especially once the device has been out for a while and the producers have had a chance to correct their technique. (Every device suffers from early-adoption issues, as you might've gathered.) There's a decent chance that your second one will be OK. If it's not, just RMA it again, don't worry so much (unless the injunction kicks back in!
Extremly bad reception on GSM Galaxy Nexus. Had motherboard replaced by Samsung, now it's fine.
So I received my Pixel C this past Thursday and have been using it. I have noticed some quality issues though now with a weekend of use. I have a gap in the corner by the power button and the screen. Not big enough to fit a finger nail but it will fit 3 posted notes thick in the gap. It runs about 3in down starting at that corner. Another one I ended up noticing just this morning while using it without the keyboard is that when holding it land scape and touching the screen about 3in from the left and 3in up from the bottom the screen makes a clicking noise every time. Just in that one spot. If I move a even a 1/4in any direction but that spot it doesn't happen. I don't even have to push that hard to cause it.
I love everything about this tablet so far but these two things really bug me. What has been the success rate at getting an RMA for things like this? Will they send me a new tablet first and then I can send mine back or do I have to send mine back and be without it for a few days?
cccoltsicehockey said:
So I received my Pixel C this past Thursday and have been using it. I have noticed some quality issues though now with a weekend of use. I have a gap in the corner by the power button and the screen. Not big enough to fit a finger nail but it will fit 3 posted notes thick in the gap. It runs about 3in down starting at that corner. Another one I ended up noticing just this morning while using it without the keyboard is that when holding it land scape and touching the screen about 3in from the left and 3in up from the bottom the screen makes a clicking noise every time. Just in that one spot. If I move a even a 1/4in any direction but that spot it doesn't happen. I don't even have to push that hard to cause it.
I love everything about this tablet so far but these two things really bug me. What has been the success rate at getting an RMA for things like this? Will they send me a new tablet first and then I can send mine back or do I have to send mine back and be without it for a few days?
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Click to collapse
IMO the click is a design flaw, every Pixel C I've had (I RMAd mine once) and basically read about has this click.
I'm on my second with the gap between the screen and case below the power button. Not great
Sent from my Nexus 6P using XDA-Developers mobile app
Theses complaints of the tiny gap are pretty nit-picky, IMO.
I work on tons of devices as a part of my day job and you come to accept that there is a certain level of variation in literally everything. Nobody will notice that tiny gap but you and it literally does not affect the function of the device. I've seen plenty of apple products with the same kinds of inconsistencies.
Yes, these devices aren't cheap... but they're not a to be taken for granted either. My Pixel C has these gaps, and I still am enjoying the hell out of it. We are privileged to have such easy access to such awesome things nowadays.
#FirstWorldProblems
@Yadao, it's still a wonderful device, but there's no reason to accept poor build quality where one section does not fit with another. It should be às flush as it is around the rest of the screen. Anything less is faulty.
Sent from my Nexus 6P using XDA-Developers mobile app
Hi, can anyone please share to me whats the name of this tablet ro.product.model and ro.product.device ? Thanks!
ro.product.model=Pixel C
ro.product.device=dragon
Hmmm if other have this gap even after RMA maybe it is not even worth trying then and is just an issue with the power button area.
cheep5k8 said:
IMO the click is a design flaw, every Pixel C I've had (I RMAd mine once) and basically read about has this click.
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I don't think it's a design flaw, as noone would plan for such an issue and mine does not have it at all! What I do have, however, is a nasty yellow splotch in the corner where the charging port is located. Got the RMA confirmation today and while I find Google's customer support in Germany is admirable, I'm not so impressed with the quality control of the Pixel C.
Not sure if this is the best thread to post this in but I didn't really feel it appropriate to start a thread on this.
Based on what I've read everything seems to be working well with the Pixel. I'm considering buying one but I've got one reservation: It uses an Nvidia SoC. I've struck out on multiple tablets using Nvidia chips - TF201 (Tegra 3), TF701 (Tegra 4), Nexus 7 (Tegra 3?) and most recently Nexus 9 (Tegra K1). Each tablet performed extremely well out of the box. I was very pleased for the first few months but eventually the "jank" came in. With the Asus tablets it was blamed on NAND flash speeds and other issues. I don't know what the excuse is for either Nexus' but my 9 stutters harder than my Snapdragon Nexus 7 2013. So far the only tablet to stand the test of time is my 2013 Nexus. The common theme here is Nvidia chips.
I'm looking for some level of assurance or confidence that this tablet won't go the route of my previous tablets with Nvidia chips. Obviously user experience right now doesn't tell me a lot because my tablets ran great for a while. Does anyone have any technical knowledge to clarify the issues with my previous tablets and explain what will keep this one from degrading the same way?
Apologies if this has been discussed in another thread. I tried to find something that answered my question directly.
Mine has started to reboot randomly since there last MM update :-\ will RMA potentially refund if it doesn't go away.
I'm feeling a bit meh about this tablet seems a lack of development going on...might just refund and grab a surface 3 pro.
Doughnut said:
Mine has started to reboot randomly since there last MM update :-\ will RMA potentially refund if it doesn't go away.
I'm feeling a bit meh about this tablet seems a lack of development going on...might just refund and grab a surface 3 pro.
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You don't seem to be the only one suffering from that problem. To be fair, the Surface 3 Pro costs more than twice as much as the Pixel C. However, at some point one has to come to terms with the principle of "you get what you pay for". http://www.androidpolice.com/2016/0...om-reboots-after-the-may-over-the-air-update/
I must've hit the lottery because I got mine in December and I don't have a single issue with it.
brando56894 said:
I must've hit the lottery because I got mine in December and I don't have a single issue with it.
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Same here, running today Android N preview 3, never had any hardware or quality issues
I have the exact same clicking screen issue on the Pixel C that I received, sounds like it is in the exact same place as well. I contacted Google and they sent out a replacement without any questions and guess what, the replacement has the same problem only even louder, certainly seems like a design flaw and don't know whether I should bother trying for a 3rd unit.
On a side not my first replacement was lost in transit and Google customer service was terrible in dealing with that so hope nobody else gets faced with the same problem
My experience has been similar to most in this thread. I ordered the 64 GB version.
Device 1 - Worked fine initially, and then I noticed the clicking noise/tactile sensation on the left hand side of the device. I contacted Nexus support through chat and was sent a replacement unit no questions asked. When Device 2 arrived I began evaluating the two to decide which to keep. However, suddenly Device 1 began having severe display issues. Namely, the right hand side of the screen started showing a smeared jumble of pixels during boot up. Once booted up if I tapped the right hand side a few times the display would update to the current display then freeze again. This rendered the device unusable. Therefore for better or worse I had to use Device 2.
Device 2 - Out of the box I found Device 2 to have a loud clicking noise near the power led strip. I could actually feel the case flexing/clicking as well. Thankfully after a full charge that noise went away. Of course the left hand side of the device had the same clicking noise as Device 1. I contacted Nexus support over chat, and found them to be much less accommodating this time. I was told that the clicking noise was a part of the design and that it had no affect on the performance/quality of the device. I explained that I had a hard time accepting that considering the first device's touchscreen/display failed me shortly after I noticed the clicking noise. I requested a supervisor/manager contact. Initially the manager towed the same line and refused to do anything for me. I reiterated time after time that a 600$ device should not have case flex/popping noises. Finally I was offered a third replacement with the caveat that it could very well have the same clicking noise. This lead me to believe that the issue is widespread and google doesn't care much to fix it. I accepted the offer for a third device as long as I was assured the device would be NEW and not a REFURB/RETURN.
I'm currently awaiting the arrival of Device 3. I also have a Lenovo Miix 700 (Core m7, 8GB RAM, 256 GB SSD) I picked up from Costco for 799.99 which I am considering. If the third Pixel C has issues I may just stick with the Lenovo.
I also tried the Samsung Galaxy Tab Pro S, but I found the keyboard/case's two positions to be unacceptable. Neither was comfortable for me, and the 4GB of ram with a core m3 was just not enough power for Windows 10 IMO. A shame considering the fit/finish was exceptional and the display was awesome.
In the end I may end up waiting for a new Surface model which features Type C, or a better Android tablet.
To those of you who have Pixel C units without clicking I an envious because other then that I really like the device. Though I am still puzzled by the lack of GPS/NFC functionality.
Just picked up a refurb XL and, predictably, the navbar burn-in is fairly significant. I assume this is true for the vast majority of XLs out there in the wild that have been used for any length of time.
A couple questions:
1. I believe either the 8.0 or 8.1 update introduced some kind of alternating colors for the navbar to mitigate burn-in? If this is true, is it really the period that XLs were on 7.x when most of the burn-in happened -- meaning if you got a pristine screen now and started off with 8.x right away, you'd be in the clear, meaning normal usage won't ever result in significant navbar burn-in?
2. Is there any hope of RMAing to Google for burn-in if you bought it secondhand? Is there an easy way to check whether it was originally purchased from the Goog Store vs. elsewhere?
I think you are vastly over estimating how many pixels have burn in. Significant burn in simply is not caused by normal use... Maybe it was a display phone or something.
lafester said:
I think you are vastly over estimating how many pixels have burn in. Significant burn in simply is not caused by normal use... Maybe it was a display phone or something.
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Even for the persistent on screen buttons? It only makes sense that those will burn in over a long period of normal use, at least without special software tricks.
Mine has moderate burn-in where the navbar is when I view fullscreen videos, but none visible anywhere else on the screen. I found a few older threads here where many people report the same issue, in some cases after only weeks of normal use.
Mine is a 2016 pixel with no burn in. I've seen a couple old posts about it but nothing suggesting every pixel has extreme burn in issues.
Mine doesn't have it either, I don't think it's normal unless you sit your phone down for hours with the same thing on the screen. These phones are built to withstand normal and even heavy use.
Had mine just over a year and have burn in on the Nav bar only slightly but noticed on a clean img only used this devices for normal use don't leave the display on that much never for like 15+ mins at a time only devices with amoled I've had burn in
lafester said:
I think you are vastly over estimating how many pixels have burn in. Significant burn in simply is not caused by normal use... Maybe it was a display phone or something.
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Not at all. I had a Pixel XL bought in December 2016 - I had to RMA due to burn in issues, I had a new one sent out to me in June 2017 and the screen has burned in on that - i've had to live with this. I'm a moderate user, I usually watch a lot of twitch streams which immerses the display.
I believe Google has seen the numbers of the screen burn on both Pixel phones and made a software change with gestures in Android 9.0 - this in itself is bad for anyone who has it because we're now going to see the burn in even more in my opinion.
It's a fundamental flaw with Pixel devices - the average user probably isn't even aware that they have it, but it's definitely an issue.
Try to contact with them via chat which is integrated with pixel device!
I said them that I bough the device used without receipt and they offered me a replacement solution l..
They was gonna replace my device with new one because of WiFi problem but apparently I live in Cyprus and they can not cover me under warranty because there is not an authorised google service center (there is an HTC one but no luck either) so I did DIY by adding some plastic cards and now it’s working just fine!)
Status bar burn in here. I think it's unavoidable.
dimitrispas22 said:
Try to contact with them via chat which is integrated with pixel device!
I said them that I bough the device used without receipt and they offered me a replacement solution l..
They was gonna replace my device with new one because of WiFi problem but apparently I live in Cyprus and they can not cover me under warranty because there is not an authorised google service center (there is an HTC one but no luck either) so I did DIY by adding some plastic cards and now it’s working just fine!)
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I tried this, but as I have a crack on the back glass, it is going to charge me an excess fee - if I claim on my insurance over here it's a £100 excess and guaranteed either a new phone or cash equivalent in 48hrs . So beware if you have any damage other than the screen burn they'll claim it voids the warranty even if it's unrelated to the burn in issues.
droid_1989 said:
I tried this, but as I have a crack on the back glass, it is going to charge me an excess fee - if I claim on my insurance over here it's a £100 excess and guaranteed either a new phone or cash equivalent in 48hrs . So beware if you have any damage other than the screen burn they'll claim it voids the warranty even if it's unrelated to the burn in issues.
Click to expand...
Click to collapse
Do a DIY and fix the back glass yourself see jerryrigeverything chanel for replacment and be careful not to scratch the metall and get one with preinstalled adhesive!
Hope it works!
dimitrispas22 said:
Do a DIY and fix the back glass yourself see jerryrigeverything chanel for replacment and be careful not to scratch the metall and get one with preinstalled adhesive!
Hope it works!
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Click to collapse
For the price of an insurance job, and me looking to get the oneplus 6, there's no real point tbh.
May get the Pixel 3 in October too.
droid_1989 said:
For the price of an insurance job, and me looking to get the oneplus 6, there's no real point tbh.
May get the Pixel 3 in October too.
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Click to collapse
Great idea!
What are your thoughts about pixel's notch?
(I think it gonna be huge . )
dimitrispas22 said:
Great idea!
What are your thoughts about pixel's notch?
(I think it gonna be huge . )
Click to expand...
Click to collapse
I don't think the notch will go away any time soon, for me it doesn't bother me. I suspect we will see it on a tablet soon too.
dimitrispas22 said:
Try to contact with them via chat which is integrated with pixel device!
I said them that I bough the device used without receipt and they offered me a replacement solution l..
They was gonna replace my device with new one because of WiFi problem but apparently I live in Cyprus and they can not cover me under warranty because there is not an authorised google service center (there is an HTC one but no luck either) so I did DIY by adding some plastic cards and now it’s working just fine!)
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Click to collapse
Tried chat but they said the warranty expired late last year, so no luck.
Looks to me like it's almost impossible to get a new XL these days, and almost all used ones are going to have the burn in. What a shame that they produced relatively few units for how many people wanted this device, creating short supply and an awful market for late adopters looking for a deal. I'm not interested in the 2 XL unless it gets down to around half its current cost -- too many compromises with the display, no headphone, etc. to justify $700+ for me.
Me too
ominousnimbus said:
Tried chat but they said the warranty expired late last year, so no luck.
Looks to me like it's almost impossible to get a new XL these days, and almost all used ones are going to have the burn in. What a shame that they produced relatively few units for how many people wanted this device, creating short supply and an awful market for late adopters looking for a deal. I'm not interested in the 2 XL unless it gets down to around half its current cost -- too many compromises with the display, no headphone, etc. to justify $700+ for me.
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Click to collapse
I am in your shoes too (a bit)...Bought a refurbed Pixel XL last week from Amazon..Have fairly faint, but existent navbar burn in...I have e-mailed the seller on Amazon and they asked for pictures, but even if I get a replacement phone, will that have burn-in also?
Google chat yielded no results as they wouldn't give me any warranty info since I'm not the original buyer.
I am super picky about this kind of stuff, and my Nexus 6 and moto 360 tormented me with burn-in, but I got this phone for like $225...I might just try to forget about it, and enjoy the life I get from it.
smokinjoe2122 said:
I am in your shoes too (a bit)...Bought a refurbed Pixel XL last week from Amazon..Have fairly faint, but existent navbar burn in...I have e-mailed the seller on Amazon and they asked for pictures, but even if I get a replacement phone, will that have burn-in also?
Google chat yielded no results as they wouldn't give me any warranty info since I'm not the original buyer.
I am super picky about this kind of stuff, and my Nexus 6 and moto 360 tormented me with burn-in, but I got this phone for like $225...I might just try to forget about it, and enjoy the life I get from it.
Click to expand...
Click to collapse
Yep, also got mine from the Amazon refurb listing. I'd be fine with it for the price if not for this stupid burn in thing. I'm trying to get over it, but seems like it's going to be a real factor for things like fullscreen video/movies, VR, etc. And to make it worse, with Goog pushing toward gesture navigation in Android P, the navbar will no longer have the same outline... we may be seeing the burn in constantly instead of just in those full screen situations.
ominousnimbus said:
Yep, also got mine from the Amazon refurb listing. I'd be fine with it for the price if not for this stupid burn in thing. I'm trying to get over it, but seems like it's going to be a real factor for things like fullscreen video/movies, VR, etc. And to make it worse, with Goog pushing toward gesture navigation in Android P, the navbar will no longer have the same outline... we may be seeing the burn in constantly instead of just in those full screen situations.
Click to expand...
Click to collapse
I think after demoing P in Android Studio, gestures are merely optional to turn on, so hopefully, the navbar stays (I think I'd prefer the navbar anyways).... but, I'll let you know what the Amazon seller comes back with. The only time I REALLY see it is during bootup white screen, and specific wallpaper colors
Edit: The seller on Amazon is offering a replacement after photos. Hopefully I can get a phone before I send this one back, and hopefully it won't have burn-in.
smokinjoe2122 said:
I am in your shoes too (a bit)...Bought a refurbed Pixel XL last week from Amazon..Have fairly faint, but existent navbar burn in...I have e-mailed the seller on Amazon and they asked for pictures, but even if I get a replacement phone, will that have burn-in also?
Google chat yielded no results as they wouldn't give me any warranty info since I'm not the original buyer.
I am super picky about this kind of stuff, and my Nexus 6 and moto 360 tormented me with burn-in, but I got this phone for like $225...I might just try to forget about it, and enjoy the life I get from it.
Click to expand...
Click to collapse
chat again with them and tell them that you don't have the receipt and the box. I said to them that I bought it used from someone else and they offered me a replacement if I am able to sent in to a person who lives in the UK and sent it directly to them ..don't listen only one agent try 2-3 times until they offer you the best solution they can ....since I wasn't able to get the offer since I am in Cyprus and I am 16 years old I did DIY and fixed my wifi problem myself
PS. have burned in on navbar but it's not a big deal since isn't too much noticeable!
and the best thing for me I love stock android and fast updates but where I live all people are using Samsung and iPhone (my friends saying that I am crazy because of that:crying::laugh
anyway, good luck!
So as an update, they said they'd replace my phone, but I had to send into them, then they'd send me a new one. I'm not going 10 days without a phone, so I am sending this one back, and just ordered another one. Hopefully, my new one won't have burn-in also.
Hello guys, been fan of the google phones since nexus 5 and didn't have a chance to get one because there is no google store or any store with officially support to sell pixel phones. So i decided to get used one for 155 bucks... And i am disappointed, can't believe that guy that sold me this device didn't noticed screen burn in.. of course he will not accept refound, and on pictures from online store where i found this one it was impossible to notice that... My question is, is it worth to buy a new screen sice they are really expensive and it is difficult to replace it.. or use this phone just like it is till i decide to buy a new one... Any advice will be appreciated..
Beside this screen problem, i think pixel 2xl is great device, and man, i missed that stock android experience...it flies even it is almost 3 years old...
Edit: and screen burn in doesn't bother me so much, but this yellowish screen is really noticable... Screen image is like i have constantly night mode enabled...
And what can cause this defections of screen in this device...if it will come again with the new one it is definitely not worth to replace the screen..
krokanic said:
Hello guys, been fan of the google phones since nexus 5 and didn't have a chance to get one because there is no google store or any store with officially support to sell pixel phones. So i decided to get used one for 155 bucks... And i am disappointed, can't believe that guy that sold me this device didn't noticed screen burn in.. of course he will not accept refound, and on pictures from online store where i found this one it was impossible to notice that... My question is, is it worth to buy a new screen sice they are really expensive and it is difficult to replace it.. or use this phone just like it is till i decide to buy a new one... Any advice will be appreciated..
Beside this screen problem, i think pixel 2xl is great device, and man, i missed that stock android experience...it flies even it is almost 3 years old...
Edit: and screen burn in doesn't bother me so much, but this yellowish screen is really noticable... Screen image is like i have constantly night mode enabled...
And what can cause this defections of screen in this device...if it will come again with the new one it is definitely not worth to replace the screen..
Click to expand...
Click to collapse
Sorry for your bad luck, man.
I had bought a Pixel 2 XL back in February and recently dropped it, shattering the top of the screen. I thought about replacing the screen, but, since a screen replacement would cost just as much as another phone, I went ahead and found another one on eBay. The only complaint I have about the replacement I got is that it seems the battery has degraded more than the original one; 75% on the replacement and 95% on the original. I'm sure I'll have to replace the battery at some point.
The screen doesn't seem too difficult to replace though it does look like there are some sensitive spots you have to watch out for when disassembling.
If it's an option, I would bring it somewhere to get repaired, like Ubreakifix.
Ragarianok said:
Sorry for your bad luck, man.
I had bought a Pixel 2 XL back in February and recently dropped it, shattering the top of the screen. I thought about replacing the screen, but, since a screen replacement would cost just as much as another phone, I went ahead and found another one on eBay. The only complaint I have about the replacement I got is that it seems the battery has degraded more than the original one; 75% on the replacement and 95% on the original. I'm sure I'll have to replace the battery at some point.
The screen doesn't seem too difficult to replace though it does look like there are some sensitive spots you have to watch out for when disassembling.
If it's an option, I would bring it somewhere to get repaired, like Ubreakifix.
Click to expand...
Click to collapse
Thanks for your answer...
I see that price for pixel 2 screen is almost half a price of 2xl screen, so one more bad luck i think.. and in my country, repair shops are sh..t.. they don't repair phones that are not popular here, and google devices for sure are not..and if they do repair, they don't take responsibility if they damaging something else..
On eBay, as you said, price for the screen is almost a price of the another phone..
And didn't know that model from 2017 have this screen burn in problems... If i knew that, surely i would be more careful with buying... Bro i was really happy to get a Pixel device
So i think best option is to wait for some cheap pixel 2xl screen or device with broken motherboard and replace it myself... Have some experience, replaced screen on htc m8 (never again) and replaced battery on htc u11, it was pretty easy...
I have the same burn in like yours but i get used to it actually also to mention i use fullscreen gestures rather than navbar buttons, recently i found an app called display tester it has a mode called black & white bars i played it for lile 15 mins & it reduced the burn in effect for some time, give it a try
Burn in h putt to be more precise burn out) is normal.
I bothered Google so hard that they send me a me one and forgot to asked the plants one to be returned.
Anyway, I'm using the one and my father the other one, no problem.
I'm using gestures and pimped them with gestureplus (play store)
The display is always a bit yellowish and overall too dark.
My mother has an old Pixel (first gen), which was manufactured by htc, and that one has a brilliant Samsung display
Nightf0x_007 said:
I have the same burn in like yours but i get used to it actually also to mention i use fullscreen gestures rather than navbar buttons, recently i found an app called display tester it has a mode called black & white bars i played it for lile 15 mins & it reduced the burn in effect for some time, give it a try
Click to expand...
Click to collapse
I am sceptical about this apps, because this is a hardware issue...but what can i lose... I'll give it a try..
krokanic said:
I am sceptical about this apps, because this is a hardware issue...but what can i lose... I'll give it a try..
Click to expand...
Click to collapse
yes i agree with you but this app really worked with me, i open playstore dark mode its grey the whole screen looks uniform, the app slightly helps with the burn in for sometime actually
Nightf0x_007 said:
yes i agree with you but this app really worked with me, i open playstore dark mode its grey the whole screen looks uniform, the app slightly helps with the burn in for sometime actually
Click to expand...
Click to collapse
Didn't helped but thanks for advice anyway... I ran those apps for few hours and nothing changed... I see screen replacement is not that hard, only thing remaining is to find cheap fully working display...till that i must use the phone just how it is
krokanic said:
Hello guys, been fan of the google phones since nexus 5 and didn't have a chance to get one because there is no google store or any store with officially support to sell pixel phones. So i decided to get used one for 155 bucks... And i am disappointed, can't believe that guy that sold me this device didn't noticed screen burn in.. of course he will not accept refound, and on pictures from online store where i found this one it was impossible to notice that... My question is, is it worth to buy a new screen sice they are really expensive and it is difficult to replace it.. or use this phone just like it is till i decide to buy a new one... Any advice will be appreciated..
Beside this screen problem, i think pixel 2xl is great device, and man, i missed that stock android experience...it flies even it is almost 3 years old...
Edit: and screen burn in doesn't bother me so much, but this yellowish screen is really noticable... Screen image is like i have constantly night mode enabled...
And what can cause this defections of screen in this device...if it will come again with the new one it is definitely not worth to replace the screen..
Click to expand...
Click to collapse
This is a problem with all the Pixel 2 XL and every other phone that has OLED screen. Some get it worse then others. And since Google used lower quality screens its more prominent on them.
But i had burn in on my Galaxy S3 my Nexus 6p and my Pixel 2 XL (2 of them)
I worked for ATT Wireless and Verizon Wireless for about 6 years and saw it on so many phones. from Samsung LG Google etc.
krolla03 said:
This is a problem with all the Pixel 2 XL and every other phone that has OLED screen. Some get it worse then others. And since Google used lower quality screens its more prominent on them.
But i had burn in on my Galaxy S3 my Nexus 6p and my Pixel 2 XL (2 of them)
I worked for ATT Wireless and Verizon Wireless for about 6 years and saw it on so many phones. from Samsung LG Google etc.
Click to expand...
Click to collapse
Could it be because of bad phone using... Because i had 10-15 devices, some was new some was used and never had this type of issue... And i use my phone a lot... But if i can expect this problem when i change the display it is better to buy another device...
krokanic said:
Could it be because of bad phone using... Because i had 10-15 devices, some was new some was used and never had this type of issue... And i use my phone a lot... But if i can expect this problem when i change the display it is better to buy another device...
Click to expand...
Click to collapse
This was an issue with the Pixel 2's from day 1.
Reporters and bloggers were tweeting they were having problems on launch day. It made google give out 2 year warranties on them in the beginning.
Google has always had an issue with screens all the way back to the Nexus 5. Esp when the phone is made by LG
krolla03 said:
This was an issue with the Pixel 2's from day 1.
Reporters and bloggers were tweeting they were having problems on launch day. It made google give out 2 year warranties on them in the beginning.
Google has always had an issue with screens all the way back to the Nexus 5. Esp when the phone is made by LG
Click to expand...
Click to collapse
Thanks for the info, best option is to use custom kernel to try fix this yellowish screen with kcal... Really can't believe that phone that costed so much at the launch had such a bad issue.. wish i knew that before buying...
Just got mine for 99 bucks on ebay...MINT condition with a small burn in. Happens to be the "G" oogle symbol in the middle of the screen, very faint but it fits at least. couldn't be happier really.
nobreak1970 said:
Just got mine for 99 bucks on ebay...MINT condition with a small burn in. Happens to be the "G" oogle symbol in the middle of the screen, very faint but it fits at least. couldn't be happier really.
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Did you know that it will come with burn in... I think 99 bucks is a little expensive for faulty screen...
krokanic said:
Did you know that it will come with burn in... I think 99 bucks is a little expensive for faulty screen...
Click to expand...
Click to collapse
Yep I did, but didn't know the extent. Took a big chance. Totally worth 99 bucks. Most of them "refurbished" therefore not rootable, are going for about 200+ still.
Darkmode and you can't see the burn in; "light mode" barely can see it. It's a verizon variant and ready to roll. I use Google FI and it, out of the box...was seamless to use with that service. The outside, chassis? MINT. Mint I say. Not even a micro scratch to be seen. It's almost like, judging by what the burn it says...it was a display unit in a small shop that never got actually touched by a finger.
Now that I think about it, there is no evidence it's a verizon variant. When I turned it on no verizon anything...no preinstalled VZW app, nothing. I updated it to 10, updated all apps on wifi, never asked for any VZW account or anything. Downloaded the FI app...and boom...esim was up and activated. Maybe the ebay seller thought it was a VZW one? I know Google made it pretty much in an unbranded state on VZW? Confirm anyone? lol anyway LOVE IT, until the 4a eventually comes out, then I'll get that.
UPDATE: yep a VZW variant...in dev options "allow OEM unlock" is greyed out. No biggie, no need for root imho with stock pixel experience. ADB sideloaded "11 Preview 4" and went smooth. It's nice.