I am trying to update an app that I purchased a few months ago (Where's My Water) on the newest ICS leaked ROM. When I go to the market and try to download it, it says purchased, and when I click download, I get an error message saying "the download of 'Where's my Water' was declined because you haven't purchased it."
I tried uninstalling because I assumed there might have been an issue when i restored the app from Titanium Backup but even after uninstalling I get the same error message.
Any ideas?
I'm guessing you didn't purchase it on Androids Marketplace but perhaps on Amazon? I ran into a similar issue and that;s what it was.
I bought it from the android market
Sent from my SPH-D710 using XDA
Read somewhere that during he 10cent deals if you did not receive an email concerning the purchase you didn't purchase it. I am in the same boat.
You have been Epicly Touched by Jesse Buck
did you try and install it from the web?
Jesse Buck said:
Read somewhere that during he 10cent deals if you did not receive an email concerning the purchase you didn't purchase it. I am in the same boat.
You have been Epicly Touched by Jesse Buck
Click to expand...
Click to collapse
This wasn't a part of the 10c deal. I paid 99 cents for this.
playya said:
did you try and install it from the web?
Click to expand...
Click to collapse
I tried installing it from the web. It says purchased on there, when I sent it to my phone, nothing happens.
I bought one game (the $6.99 N.O.V.A. 2) and it does the same damn thing. I guess its karma for all of the apps I got by other means
Sent from my SPH-D710 using xda premium
i have had this happen to me on several items i purchased, did everything them back, then i finally said screw it and got them "from other means"
If you have multiple Gmail accounts on your device make sure your signed into the one that purchased it from the market.
One thing you can try is to delete the app whether it be through TB or not and then reboot the phone. After startup then try installing. Hope this helps.
Try 4shared or aptoide.. you'll find your app..
sj
Sent from my SPH-D710 sgs2e4gt on CM9a2 FC24 AOS 4.0.4 using [email protected] 2 Beta 4
It does that to me to with volume + I have to go to the developers website to upgrade since it is free on his site
Sent from my SPH-D710 using Tapatalk
viper786 said:
I bought it from the android market
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
play store ;D
Sent from my SPH-D710 using xda premium
There new update I found on androidpolice.com
ex Army SGT 11C
Kchitown1977 said:
There new update I found on androidpolice.com
ex Army SGT 11C
Click to expand...
Click to collapse
3.5.16
ex Army SGT 11C
I was having this same issue too, got in touch with Google, and after them telling me how to do things I already knew, and explain how if you don't purchase an application you can't download it, I showed them a few pictures and they responded with this:
Thanks for taking the time to contact me today. Have you installed an Android operating system on your device that has not been authorized by your device's manufacturer? I can troubleshoot your issue to the best of my abilities, but please be aware that unauthorized operating systems (custom ROMs) may have limited functionality due to the compatibility of the device. For best results, I recommend using the authorized Android operating system provided by your manufacturer that can be obtained from their website or your carrier.
http://www.samsung.com/us/support/
However, I realize you may have browsed around a bit in our help center and tried a few troubleshooting steps already, but please make sure you've done all of the following to resolve the issue:
- Cancel and restart the download(s)
- Reboot your device
- Sign in and out of Google Talk repeatedly to restore connection to our servers:
1. Go to your device’s app launcher, and press the Talk app
2. If you’re already signed in to Talk, press Menu, and then touch Sign out
3. Launch Talk again to sign in (if you are unable to sign in, please let me know)
- Clear the cache of the Google Play Store app (Menu > Settings > Applications > Manage applications > All > Play Store > Clear cache)
- Clear the Download Manager cache and data (Menu > Settings > Applications > Manage applications > All > Download manager > Clear cache and Clear data)
- Ensure there is at least 20MB of free space on your device
- Try your download(s) using both WiFi and network (3G/4G) connections
- Try to initiate your download from play.google.com instead of the device
- Ensure firewalls are not blocking access to ports required for Google Play (TCP and UDP 5228)
- Confirm that there is strong connectivity on your device, and contact your mobile service provider if you aren't connected
- Uninstall updates to the Google Play Store app by visiting:
Settings > Applications > Manage Applications, selecting "Play Store" under the "All" tab or filter and touching "Uninstall updates"
If you have any further questions or concerns, or if the issue persists after performing all the troubleshooting steps provided, and reverting back to an authorized version of the Android operating system, please feel free to let me know.
Regards,
The Google Play Support Team
Click to expand...
Click to collapse
Thanks for writing in and for your patience while I've been taking over your case for [omit]. According to our records, you never purchased the app Root Explorer (File Manager) on Google Play using Google Wallet, which is why it won't let you download the app. If you purchased the app using a different app store or directly from the developer, you'll need to re-download it from that store.
Click to expand...
Click to collapse
Thanks for letting us know about this issue - we're aware that some users
are seeing apps as "Purchased" but are getting a "Download declined"
error. We're presently investigating this issue and will update you as
soon as we have more information. I may be requesting further information
about the circumstances of this issue, and I really appreciate your
continued patience and cooperation in resolving this situation. If you
have any further questions, please let me know.
Click to expand...
Click to collapse
In other words, "go away, you're bothering me, I don't know why it's doing that, if I feel bad for you I might help you later.
Related
is it possible?
I am in the UK on the orange network, and i am already having some low space issues so i want to delete the demos that were bundled onto the phone when it was sent to me. However, unlike any app which i install myself, i dont have the option to uninstall the ones which were pre-bundled. Anyone know a way of doing this?
thanks
is a known issue that the orange rom comes prebundled with a load of tosh
many people here rooted their phone and put on the stock htc rom
an orange update has been released btw, make sure you have the latest version
You don't have to root to load the generic RUU.
thanks for the reply.
Unfortunately ive customised my phone all too much now with the apps i want and email accounts etc to now go and delete it all and load a new rom...guess im stuck with these stupid demos filling up my phone storage space!
how do i go about getting the new orange update? do i need to phone them?
thanks
gyro11 said:
thanks for the reply.
Unfortunately ive customised my phone all too much now with the apps i want and email accounts etc to now go and delete it all and load a new rom...guess im stuck with these stupid demos filling up my phone storage space!
how do i go about getting the new orange update? do i need to phone them?
thanks
Click to expand...
Click to collapse
to update:
Settings/about phone/system software updates/check now
to check what you've got:
settings/about phone/software information/software number.
i'm on orange uk too and i'm on 1.15.61.10 which is the latest.
And no, you can't remove the branding. It's a bit crap. Now I keep getting told there are updates to the facebook app, even though I have no interest in Facebook. They've remoted the google talk app, but left the service running, wasting battery, cpu and data.
Google Talk you can turn off - load it once and then adjust settings.
al89nut said:
Google Talk you can turn off - load it once and then adjust settings.
Click to expand...
Click to collapse
I can't load it - Orange doesn't include it in their rom!
Try this
Install the google talk app. That'll give you access to shut it down (uncheck automatically sign in in the settings). Then delete app.
al89nut said:
Try this
Install the google talk app. That'll give you access to shut it down (uncheck automatically sign in in the settings). Then delete app.
Click to expand...
Click to collapse
Hmm. Not showing on the Market - I'd have to find some .apk file or other. I think i'll stick with 1) ignoring the service or 2)killing it whenever I reboot.
You must have the app surely if it loads? Certain it isn't among the apps icons?
poldie said:
Hmm. Not showing on the Market - I'd have to find some .apk file or other. I think i'll stick with 1) ignoring the service or 2)killing it whenever I reboot.
Click to expand...
Click to collapse
You can find the apk here:
http://www.eurodroid.com/talk.apk
I installed and unchecked "sign automatically". Yet to see a battery life response.
al89nut said:
You must have the app surely if it loads? Certain it isn't among the apps icons?
Click to expand...
Click to collapse
Carriers customize the phones. Orange adds icons for IM, internet etc, scenes etc etc. You can't remove it. They've removed google talk (I'm not imagining it - google for it) but left the service running.
Bizarre! Hope you get it sorted. Complain!
In November, I purchased several apps. In December, I had to replace my Windows Phone (Samsung Focus). When I synced my replacement device, three of my purchased apps failed to sync. These three apps are:
When I try to repurchase these three apps either from my Windows Phone, or from the Zune software on my laptop, I get a message stating “already purchased” and the “buy” button is un-selectable.
Anyone have any ideas on this?
Thanks,
Dave
from the phone, you should merely just be able to search for the app in market place, and redownload it. you shouldn't need to hit buy.
The Gate Keeper said:
from the phone, you should merely just be able to search for the app in market place, and redownload it. you shouldn't need to hit buy.
Click to expand...
Click to collapse
Thanks for your suggestion. I gave this a try. It was difficult because I cannot find a search engine when I go to marketplace on the phone (Samsung Focus). In order to find a specific app, the only way I know of to do this is to scroll through all apps.
I found two of the three apps in question. I found no option to re-download the apps. The only options were “update” or “share”. I clicked on update.
I got a status bar that indicated both downloading and installing, but the apps are not found in my list of applications, even after a soft reset. Now when I go back to the apps in marketplace on my phone, the only option for these apps is “share”.
I really don’t get this.
Thanks again,
Dave
To search in marketplace open up market place and press bing
Sent from my SGH-i917 using Board Express
goldenpipes said:
To search in marketplace open up market place and press bing
Click to expand...
Click to collapse
You are awesome. Thanks a bunch for the lesson. It hasn't solved my problem but it's great to know and has certainly made my search easier.
Thanks Again!!!!!!!!
Update: Using the suggestions from this thread, I was able to resolve my issues.
It's fascinating that 4 calls to Zune customer service over the past 2 weeks were not able to resolve this. The people I spoke with simply did not know their product.
Thanks again for the help guys!
Dave
glad we could help. the search button is useful. app creators need to learn to use it more and provide functions through it so that we get use to using it.
if the app says update when clicking it on the marketplace, means it's already installed....
Hey guys, I'm kind of at a loss here. I bought ROM Manager Premium on 9/2 and shortly after I bought it I lost my phone and was shipped a new one. The problem is that I can't reinstall ROM Manager Premium even though the purchase is listed in my "Google Checkout" list and the first google account I set up on my phone was the account associated with this purchase. I've sent several messages to Koushik (December 30th, January 7th and January 17th -- I'm not spamming him or anything) but have not heard anything back from him.
Does anyone know of another way to regain the features I've already paid for? It is a great app, and well worth the price, but I can't afford to buy it each time I wipe or replace my phone. Somehow the market is broken.
Thanks in advance!
Have you dowloaded both the premium license and the free application from the market? The premium license is just a key, you still need the application to get the features.
Hey John, I don't have an option to download the license. In the market I only see Rom Manaer and Rom Manager Premium. If I select Premium it tries to bill me $5 again.
Download free version and install from market, download the rom manager file from your gmail and install that, the one in your gmail is the licensing file to upgrade the free version to full version.
You would have received more help regarding this if you posted in Q&A
If you are certain you used the same google account both times, it is a google issue not a developer issue. I don't know how to contact the people responsible for the market, but google does have an extensive help site. A quick search yeiled this article with a few items to try: http://www.google.com/support/forum/p/Android+Market/thread?tid=0da4dcf702dbb2d2&hl=en
Are you logged into google talk with the same google account? For some reason there is a link between the Accounts, Market, and Talk...
If that does not work, IDK... I've never had an issue with the purchased apps repopulating...
[email protected] said:
You would have received more help regarding this if you posted in Q&A
Click to expand...
Click to collapse
IMO I think it is appropriate to ask a question about the market which is an app and a purchased app in a forumn titled "Themes and Apps."
[email protected] said:
Download free version and install from market, download the rom manager file from your gmail and install that, the one in your gmail is the licensing file to upgrade the free version to full version.
You would have received more help regarding this if you posted in Q&A
Click to expand...
Click to collapse
Seems to me that Q&A would be more suited to something like "What is rom manager?" than a problem I'm having with the apps market and rom manager but to each their own...
Unfortunately I don't have the email with the file any more and there is no option to resend it.
So when I go to the market website and click on My Apps it only lists apps up to the 'M's... anything past that I can't see.
I use this page to re-install apps when changing devices / after resets.
Is there any way to see a listing of all of my apps?
Don't know if this helps, but if you install the newest play app (i posted the apk here somewhere), it has the same kinda page now (an all apps installed history), you could install from there?
Sent from my calculator watch.
Thanks, I will check that out! Although I think using a KB/Mouse on my PC would still be more convenient than finger-scrolling and tapping on the phone screen :/
At least that should get me access to everything I'm missing.
My suggestion is,
1. delete market data and cache
2. From settings > sync settings > select google deatails > remove account
3. reboot
4. create your google account again
5. from market, check it again.
Hope this work.
Question - are you using market unlocker?
He's having the problem with the online version of the market, on his computer, not the phone app.
Sent from my calculator watch.
kingdazy said:
He's having the problem with the online version of the market, on his computer, not the phone app.
Sent from my calculator watch.
Click to expand...
Click to collapse
My bad kingdazy.
I've just checked out to find the installed apps from PC.
It seems like there are two ways.
1. from the market home page > My Adnroid Apps (from there we can reinstall the apps) - alphabetical order
(this one shows the history even the apps are uninstalled, those are there)
2. Google account dashboard > Android Market > installed applications (most recent first)
So, if you compare these two lists and if you find anything missing, then you'd better to contact Google support team. If both are the same, maybe there're gonna be none who can help you.
My two cents.
The first list is missing everything after the M's...
The second list has them all though... I'll use that for a work-around for now
I'm having an issue with apps on sd not showing up after a reboot. I have to clear data to get them to show again. This new market is annoying.
Sent from my SPH-D710 using XDA
orb360 said:
The first list is missing everything after the M's...
The second list has them all though... I'll use that for a work-around for now
Click to expand...
Click to collapse
I have the same, though it's after "L". It seems it just shows a limited number of history.and
sam5154 said:
I have the same, though it's after "L". It seems it just shows a limited number of history.and
Click to expand...
Click to collapse
I am having the same problem - for me it stops @ the letter H because I have more apps I guess...
I have contacted Google Play support... we'll see...
Hi everyone.
I recently went to the playstore and downloaded a few applications for my new HTC One X (Which I looooove btw)
Problem is though, I think as I downloaded it, a virus or an advertising program was installed with it.
When I check my notification list once in a while it has a download ready called something like "Miniskirtmania" and as I try to get it away, or clear the list, it starts downloading onto my phone. I clicked on it to see where it would bring me and it seems like its to some website, but my phone is blocking me from going to that website as it is not from the application store or whatever.
Arent there a way to get rid of this stupid thing? I deleted the application which I thought it was, but it still keeps coming. Cant I block the thing or?
I really hope you can help as its driving me crazy
Try logging into market dot android dot com (Sorry, I don't have enough posts on this forum to post a direct link yet ) using the same Google Account as you've used to log into Play Store with and sorting it from there.
Else, go to Settings, Applications, Google Play Store and clear the App Data in there.
karbonyte said:
Try logging into market dot android dot com (Sorry, I don't have enough posts on this forum to post a direct link yet ) using the same Google Account as you've used to log into Play Store with and sorting it from there.
Else, go to Settings, Applications, Google Play Store and clear the App Data in there.
Click to expand...
Click to collapse
I will give it a try!
And what should I do if it doesnt help?
Any suggestions then? :&
Backup everything and do factory reset.
Or there is one Lookout app which tell you what apps are using adds.
Or delete all apps that you installed.
Just in case download some "antivirus" app and scan your mobile, I now many will tell there is no way that virus will be in android, but as you can see here, experts nows their job, somewhere may be one looking for shortcut in underground.
I always check reviews to see what other are saying about any app before downloading.
p.s. sending from my small nexus so didnt see that you already done some steps. Sorry.
Sent from my Nexus S using xda premium
zmsudu said:
Backup everything and do factory reset.
Or there is one Lookout app which tell you what apps are using adds.
Or delete all apps that you installed.
Just in case download some "antivirus" app and scan your mobile, I now many will tell there is no way that virus will be in android, but as you can see here, experts nows their job, somewhere may be one looking for shortcut in underground.
I always check reviews to see what other are saying about any app before downloading.
p.s. sending from my small nexus so didnt see that you already done some steps. Sorry.
Sent from my Nexus S using xda premium
Click to expand...
Click to collapse
Actually many will tell you there are viruses and that these "anti virus" apps are useless. google normally pulls these infected apps way before they get picked up by the apps.
Sent from my HTC One X using xda premium