Develop Bugs

No data transfer on 3G

This may have been posted already, but having searched the forum I've not been able to find any answers to this...
I have a Desire on Orange and I've flashed it back to factory spec. Before doing this and afterwards, I'm finding that when the data status bar displays 3G, I cannot receive or send data. If I try browsing like this, it eventually switches over to HSPDA and I get good data transfer.
I know it's a 'feature' to swap onto HSPDA, but I reckon that if I have four bars of signal and it's displaying 3G, I should get some connectivity, no matter how slow.
Is anyone on Orange or any other network experiencing this? I tried phoning Orange, and they were next to useless, trying to tell me that there were 3G masts down in the area (and getting very confused when I asked them why I could get on the 3G network with no problems).
Hope this gets sorted out soon and it's not a problem with the handset!

You're not in the City of London by chance..?
The reason I ask, is that I'm on Orange, and I too have problems with 3G data transfer there - but like you, when the H appears it works just fine. Normally I just get the 3G with an 'up arrow' but nothing coming back down.
That problem only occurs where I work, and I'm not alone. At least 3 of my colleagues in the office with Orange iPhones have the same issue.
I spoke to Orange about this and they acknowledged that 2 of the transmitters in the area have known faults (one of which is ongoing since something like the 22nd March). Until they fix these, it's likely to continue to be problematic.

Interesting, because I'm in Bristol and they told me that two masts were down as well. Coincidence or lying about not having a clue?

anthropolyte said:
Interesting, because I'm in Bristol and they told me that two masts were down as well. Coincidence or lying about not having a clue?
Click to expand...
Click to collapse
I think in my case they were fairly genuine with their comments. The person I spoke to gave quite specific details about the faulty cells and when I spoke to my colleagues who'd also been having difficulties, they actually commented that that date in March was about when their iPhones started playing up.
Interestingly, one thing she suggested as a workaround was to shut the phone down and take the battery out for a minute or so. What she said was by doing this, the phone would 'forget' all the local cells and stop trying to connect to them when I powered it up again. The idea being that the phone would always give priority to cells that it knew of, ahead of any alternatives that may actually be working.
I'm not sure how true that is, but to be fair to her that does actually seem to work very well when I'm having problems - although I actually found simply shutting the phone down seemed to be just as effective.
I did however enjoy telling my colleagues with the iPhones that all they had to do was shut down their phones and take the battery out for a minute!

They said the exact same thing to me. Haven't tried it yet, but I will give it a go. Thanks!

Do you have an issue with Galaxy Nexus volume changing automatically? (Updated 01.12)

NEW IN THIS THREAD?
PLEASE READ THE FOLLOWING BEFORE REPLYING
PLEASE NOTE THAT THE PROBLEM HAS BEEN FIXED WITH AN OVER-THE-AIR UPDATE BY GOOGLE. IF YOU SUFFER FROM THIS PROBLEM THEN YOU SHOULD WAIT FOR THE UPDATE TO ARRIVE ON YOUR DEVICE.
Full details:
What the problem is
The device has an issue of volume acting strangely. Most often the volume mutes very quickly. Sometimes the volume starts 'jumping' between muted and loud very quickly.
This volume issue happens often during phone calls, using internet or receiving SMS text messages.
Some users are also reporting that when calling, they can hear 'radio interference' sounds.
The device is often unresponsive while the problem happens. Power button not working for the brief time has been reported.
How it happens
The problem happens while the device uses GSM 900 network, that is when the device is in 2G.
Your phone is on 2G when it uses E (Edge) and G (GPRS) connections, both data and mobile. If data is used, a small letter near signal indicator points out what you are connected to.
The problem happens while another device that is on GSM 900 is nearby and is transmitting in 2G network. This happens even if Nexus itself is not using any networks at the time (such as when radios are off and the device is in Airplane mode).
The problem is more evident when user is in low-signal area and more 2G information is transmitted.
The problem also happens in bootloader and is not the fault of Android 4.0 itself.
Please remember that the problem does not happen for all 2G networks, some 2G networks (especially outside Europe) do not use GSM 900.
How many users are affected
Every Samsung Galaxy Nexus handset seems to be affected by this problem. Majority of users however are not encountering the problem due to not using GSM 900 2G networks.
2G networks working on GSM 900 are majority of Europe, Africa, Australia, Middle East and large part of Asia.
In UK, the GSM 900 is used by O2, Vodafone, giffgaff, Tesco Mobile.
What Samsung and Google are saying
No official statements from Samsung other than asking people to send details of the problems on their customer support e-mail ([email protected]).
Samsung did post a quote on their Samsung UK Facebook wall that says 'We are aware of the volume issue and have developed a fix. We will update devices as soon as possible.' This quote is said to be originating from Google according to Samsung, Clove, androidpolice.com and The Verge.
Google employee has confirmed in an Android developer chatroom that Google is developing or has developed a software fix for the problem.
Another Google employee, Dan Morrill, shared a post by Lee Johnson on his wall and said that he is very accurate in his estimation about how software can fix this hardware flaw.
Google has replied to a customer support thread that there is a fix and it will be rolled out in the coming week. It is possible that the 'coming week' refers to week starting 5th of December.
What sellers are saying
Handtec and Clove conducted additional testing on the devices and both found the volume bug to exist on their devices.
Handtec stopped the shipments after the problem became widely known. Samsung Distribution also stopped shipments for sellers few days later, delaying shipments of the device for a week.
Clove stated that according to what they heard from Google, that a software fix is being worked upon. Clove stated that according to their sources the problem is in software and not hardware. Clove has not gotten this information from Google or Samsung directly however and refers to their inside research about information found online and their own sources.
While it was originally believed that the shipment delays are because of Samsung flashing the devices with updated software that will fix the bug, the new devices shipped on 29.11 also carry the bug according to Clove. It seems Samsung held the shipments to give Google additional testing time with the fix and held back possible refunds and replacement handsets would have gotten had the shipments not been held back.
Is it hardware or software problem?
All the tests conducted by many users so far indicate that the problem is in hardware and that the device receives signals from 2G that it should not receive due to not being protected from radio interference. This is also shown while the device runs in bootloader.
Many engineers here and in other forums and social networks say that a cheap hardware shielding would fix the problem easily, however Samsung and Google intend to fix the problem with possibly as valid means through software.
If the software fix manages to patch the problem, then it really does not matter if the problem was in software or hardware, as long as the device works properly and there are no after-effects, since some users fear that the software fix of a hardware might cause additional battery drain or unresponsiveness problems. But this is merely an opinion, we will know more once the patch is out.
The flaw is confirmed to be a hardware flaw by engineers, as well as a Google employee (referred to above). But both state that it is common for this type of hardware flaw to be patched with software and it is likely that many devices you already own have such patches in place without you knowing it.
What you can do
Wait for the update to arrive on your Galaxy Nexus. Google is slowly rolling out a fix to all handsets right now. Make sure you have internet or data connection for the update and have your phone in a charger just in case while updating.

Have it on mine
bought from Phones4u in the Trafford centre, Manchester

This looks really bad. While I am sure many people who don't have this problem won't even bother to vote in this thread, the fact that there's just one vote for someone who does not have a problem, is a surprise. I expected 50%-50% at worst.

Bought mine from O2 store in Liverpool. Problem continues even after factory reset.

Phones4u market street manchester.

I also posted the problem on Samsung UK Facebook page, those of you who have a problem should post there too so they are made aware of the problem. This might help get to the bottom of things quicker.
https://www.facebook.com/SamsungUK

Anyone reported to Google support forum?

dont have the device yet so would be hard for me to respond when google asks for logs etc. That would be the best thing to do though.

According to this video, it seriously looks like a hardware issue, so letting us know where you got the phone would be even more helpful.
Duddyroar said:
https://www.youtube.com/watch?v=B6xlZFcgPlo&feature=youtube_gdata_player
Click to expand...
Click to collapse

kristovaher said:
According to this video, it seriously looks like a hardware issue, so letting us know where you got the phone would be even more helpful.
Click to expand...
Click to collapse
Thanks for the video.... Looks like I gotta be grateful I can't get the Galaxy Nexus yet. If its sw, i expect an update soon... But something tells me, its a hw issue in a certain batch.

gogol said:
Anyone reported to Google support forum?
Click to expand...
Click to collapse
Anyone know where the Google support forum is?

I haven't noticed any problem with my phone but I have locale installed so I'm not sure if that is masking the problem.

to those trying to replicate, try turning off wifi, then disabling 3G (settings - wireless & networks - more - mobile networks - use only 2G networks). When it connects, get some data going (load a large website for example), or make a call, see if that sets it off.
it may not work 100% of the time (if it's really radio interference, there are a lot of variables) but it seems to be related.

I do have this issue. Got mine at the launch event at the Oxford Street Phones 4U.
Anyway in the other thread it looks like people are narrowing down the problem to something related to 3G or Wi-Fi signal. I think that might be the case since it had only happened to me while I am outside and not connected to Wi-Fi. (I use JuiceDefender to automatically disable Wi-Fi if it doesn't find any known spots)

I got mine from Oxford St. too. Same problem here.
Sent from my Galaxy Nexus using XDA App

had this problem yesterday with my vodafone sim.
been using it with my o2 sim today and not had the issue occur.
doubt the network would be an issue but thought i'ld just throw it in there.

yep, I have the problem too. I got mine from Phones 4 u On the lauch day in Oxford Circus. Hope this is not HW related!

I seem to have this problem intermittently. Thought it was just me doing something wrong.
Got mine from O2 over the phone.
I'm assuming it can be fixed with a software patch.

Im also having this issue. Purchased from phones4u today 19th nov 2011.
Dosnt happen all the time though. It did happen when i had my old desire next to it and was loading spotify on my desire....

What software version does everyone have? Hopefully the next (assuming 4.0.2) will fix it.

Still having data problems. No 3g/4g!!

This is really becoming frustrating. I switched to Verizon a week ago and had 3g/4g service for a couple days and now NOTHING. I called support (12/23/11) and after an hour on the phone, visited the store. Then after 2 hours at the store where they switched over the SIM card, gave me a brand new phone, and still having problems with the phone. So I had to open a trouble ticket to look in to my problems with my data connection on my Galaxy Nexus. According to the store, support said I am the first to call about the problem.
Store rep was on a 4g HTC phone...his data was fine. My mom is on a LG 3g phone, her data is fine. All in the same areas of town as well. Why isnt mine? Tried CDMA only and nothing as well. For about 10 minutes, I had a 1x data connection that was slow but it worked. No nothing, again.
If I got a new phone, new SIM....then the problem is with Verizon somewhere and needs to be fixed. I am paying money for something I do not have and its a waste. I understand there will be problems from time to time, but don't release comments saying the problems are fixed when there are clearly still issues.
Anyone else still experiencing data issues specifically with the Galaxy Nexus?

techbeck said:
This is really becoming frustrating. I switched to Verizon a week ago and had 3g/4g service for a couple days and now NOTHING. I called support (12/23/11) and after an hour on the phone, visited the store. Then after 2 hours at the store where they switched over the SIM card, gave me a brand new phone, and still having problems with the phone. So I had to open a trouble ticket to look in to my problems with my data connection on my Galaxy Nexus. According to the store, support said I am the first to call about the problem.
Store rep was on a 4g HTC phone...his data was fine. My mom is on a LG 3g phone, her data is fine. All in the same areas of town as well. Why isnt mine? Tried CDMA only and nothing as well. For about 10 minutes, I had a 1x data connection that was slow but it worked. No nothing, again.
If I got a new phone, new SIM....then the problem is with Verizon somewhere and needs to be fixed. I am paying money for something I do not have and its a waste. I understand there will be problems from time to time, but don't release comments saying the problems are fixed when there are clearly still issues.
Anyone else still experiencing data issues specifically with the Galaxy Nexus?
Click to expand...
Click to collapse
Everyone is. The fix via software update isn't out yet.
Sent from my Galaxy Nexus using xda premium

joshnichols189 said:
Everyone is. The fix via software update isn't out yet.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Was a nationwide outtage Verizon said was resolved a couple days ago. Was working fine on Monday/Tuesday. This isnt related to the fix to resolve the reception problems. I can text and make calls just fine.

Try disabing vzw backup amd google +. Stopped my phone from doing exactly what you describe.

I've been having the issue where the hand-off from wireless to 3g tends to cause me to have no data connection at all (wifi shows up, but can't 'do' anything like browse to a website and such, and 3g never makes a 'connection', but I know I'm in an area where I should have plenty). A simple restart of the phone fixed the problem, but in the long term, I shouldn't need to do this in order to get a data connection. Just my experience.

techbeck said:
This is really becoming frustrating. I switched to Verizon a week ago and had 3g/4g service for a couple days and now NOTHING. I called support (12/23/11) and after an hour on the phone, visited the store. Then after 2 hours at the store where they switched over the SIM card, gave me a brand new phone, and still having problems with the phone. So I had to open a trouble ticket to look in to my problems with my data connection on my Galaxy Nexus. According to the store, support said I am the first to call about the problem.
Store rep was on a 4g HTC phone...his data was fine. My mom is on a LG 3g phone, her data is fine. All in the same areas of town as well. Why isnt mine? Tried CDMA only and nothing as well. For about 10 minutes, I had a 1x data connection that was slow but it worked. No nothing, again.
If I got a new phone, new SIM....then the problem is with Verizon somewhere and needs to be fixed. I am paying money for something I do not have and its a waste. I understand there will be problems from time to time, but don't release comments saying the problems are fixed when there are clearly still issues.
Anyone else still experiencing data issues specifically with the Galaxy Nexus?
Click to expand...
Click to collapse
I had the exact same problems. I returned it & reactivated my Thunderbolt. I hope Verizon actually fixes the radio instead of just changing the number of bars that get displayed. My lack of faith in this is why I returned it before my 14 days ended. I hope they will actually fix it & I'l try again in a few weeks. You might consider the same strategy.
Also, I had bad data & signal before Google+ was even on my phone.

schizrade said:
Try disabing vzw backup amd google +. Stopped my phone from doing exactly what you describe.
Click to expand...
Click to collapse
I dont use either of those.

Everyone isn't having problems. Verizon's fix is just going to change how the bars are shown.
If you are having this many problems, just exchange the device until you get a new one.
Sent from my Galaxy Nexus using XDA App

kangxi said:
Everyone isn't having problems. Verizon's fix is just going to change how the bars are shown.
If you are having this many problems, just exchange the device until you get a new one.
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
Already got a brand new device and SIM card. Having the exact same problems.

I meant exchange it until you get a working one.
Sent from my Galaxy Nexus using XDA App

kangxi said:
I meant exchange it until you get a working one.
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
I kinda doubt they are going to keep swapping out my phone over and over again until I find a working one. My original phone worked fine fora few days and probably is still messed up from the recent nation wide outages they had. They were hesitant on replacing my phone the first time.
Going to call support in a little while and follow up on my trouble ticket I logged yesterday. They better have a solution for me.

You paid $XXX for this device and you're afraid they aren't going to give you a new one because this one is defective? This issue may seem widespread because of all the complaints on this forum, but trust me, not everyone is having issues. Check my other thread.
Verizon already came out and said there isn't a performance issue with the device and their patch is just going to change the bars. So it's now or never.
Sent from my Galaxy Nexus using XDA App

Are people having slower 3G speeds on their CDMA devices? This is my issue as well. My sister's iPhone is consistently getting 1mbps> whereas I'm only getting ~100kbps down. Upload is worse at 47kbps.

kangxi said:
You paid $XXX for this device and you're afraid they aren't going to give you a new one because this one is defective? This issue may seem widespread because of all the complaints on this forum, but trust me, not everyone is having issues. Check my other thread.
Verizon already came out and said there isn't a performance issue with the device and their patch is just going to change the bars. So it's now or never.
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
I already got one new phone replacement yesterday. Going to call support yet again here in an hour or so and see if they have an update on my trouble ticket. But I would think it if was a defect in the phone, that this issue would be well known by now and posted everywhere on the internet. I understand what you are saying....just hope they get it fixed.

I'm having this problem too. I'll be on wifi at home, both wifi and cell bars will be blue. Everything is dandy. Then when I leave and turn off wifi the 3G icon appears and I have a few bars, but they are grey and websites don't work. I thought blue/grey just meant you are/are not logged in to google services, not whether or not you have data connected in general. A restart solves the problem, but it shouldn't come to that. This was a problem before the outage as when they were setting up the phone on release day in the store it took awhile to connect to 3G. Is this also why when I switch in to airplane mode I can't come out of it without a restart?

schizrade said:
Try disabing vzw backup amd google +. Stopped my phone from doing exactly what you describe.
Click to expand...
Click to collapse
What would they have to do with the problem?
thanks

thirtynation said:
I'm having this problem too. I'll be on wifi at home, both wifi and cell bars will be blue. Everything is dandy. Then when I leave and turn off wifi the 3G icon appears and I have a few bars, but they are grey and websites don't work. I thought blue/grey just meant you are/are not logged in to google services, not whether or not you have data connected in general. A restart solves the problem, but it shouldn't come to that. This was a problem before the outage as when they were setting up the phone on release day in the store it took awhile to connect to 3G. Is this also why when I switch in to airplane mode I can't come out of it without a restart?
Click to expand...
Click to collapse
The leaked new radios solve the problem with the hand off between wifi/3G/4G.
Sent from my Galaxy Nexus using XDA App

techbeck said:
I dont use either of those.
Click to expand...
Click to collapse
Neither do i, but they run in the bg regardless. Disabling vzw backup let my phone jump from 3g to 4g without losing signal. Worked for two of my coworkers as well.
Hey, just trying to help.
---------- Post added at 09:11 AM ---------- Previous post was at 09:09 AM ----------
melp57 said:
What would they have to do with the problem?
thanks
Click to expand...
Click to collapse
Dunno, but it fixed the issue for me. It now switches between all radios perfectly.
Like i said, just trying to help instead of adding to the ***** pile.

schizrade said:
Neither do i, but they run in the bg regardless. Disabling vzw backup let my phone jump from 3g to 4g without losing signal. Worked for two of my coworkers as well.
Hey, just trying to help.
---------- Post added at 09:11 AM ---------- Previous post was at 09:09 AM ----------
Click to expand...
Click to collapse
Tried it anyway, no luck

Phone was on 1x a few min ago and data was working, tho slow. Few seconds later, it switched to 3g and even tho it said 3g, no data. Rebooted and now it doesnt say anything...again.

WiFi issues

I have the latest Nokia software. I can connect to WiFi sources however I loose data connection but the signal shows strong.
Could this be a hardware problem?
Sent from my Lumia 900 using Board Express

when your phone is not charging, and the cellular is not turned off the phone will lose the wifi connection. This is a windows phone problem, not nokias problem. ONce the phone goes to standby it will loose connection, only if your phone is charging and the data is turned off is that the wifi will stay active.

Well this happening while browsing or playing games. The signal never drops, however turning WiFi off then back on resolves this issue.
Sent from my Lumia 900 using Board Express

Just for clarification, having Data on/off has nothing to do with Wi-Fi. Wi-Fi will remain on when plugged in to a power source, or while streaming/downloading something. Otherwise I will turn off about 30 seconds after the screen he's to sleep. Same whether Data is on or off.
Why the OP is losing the Wi-Fi connection is a mystery though. Are you connected as a guest where the connection times out after a period of time.
Sent from my Lumia 900 using Board Express Pro

Not sure what you mean connected as a guest. Just seems I loose connection and get an error in the apps saying they have disconnected and or no data connection. This just happened on a free ATT hotspot at a McDonald's.
I am thinking I will need to exchange this phone. Just sucks to have to do that. If it is software I guess I could wait for an update bit no one else seems to have this issue.
Sent from my Lumia 900 using Board Express

So is the problem occurring on all Wi-Fi connections, or only public connections like McDonald's? They may have a timeout. For home, Linksys routers have a guest connection that will time out after a period of time and require you to reenter the security key to get back on the network.
Seems unusual that you may be the only one with this issue.
Sent from my Lumia 900 using Board Express Pro

This is only happening on WiFi at multiple spots. The signal always shows strong however it just wont pull data until I restart the wifi. The games or IE will just come up and say there is now data connection.
I was hoping this might be a software bug but I am thinking it is a hardware issue. I have 20 days with ATT to do an exchange at store level so when I get back to Chicago I will do that. If by chance we get a software update before that time I will do that to see if there is a fix for this issue.
It does seem I am the only one with this issue. I was at a friends house that had wifi and he has the same phone. I couldn't stay connected while he was.

I had the issues with my lumia too. But after doing a reset it never appeared again.
Sent from my Lumia 900 using Board Express

Correct. This sounds like it could be the tethering bug. It you try to initiate tethering on your phone, with or without an AT&T tethering plan, it changes a setting on your phone that will cause WiFi to disconnect. Only a hard reset will correct it.
I have been tempted, but have so far not clicked the tethering option.
Sent from my Lumia 900 using Board Express Pro

jimski said:
Correct. This sounds like it could be the tethering bug. It you try to initiate tethering on your phone, with or without an AT&T tethering plan, it changes a setting on your phone that will cause WiFi to disconnect. Only a hard reset will correct it.
I have been tempted, but have so far not clicked the tethering option.
Sent from my Lumia 900 using Board Express Pro
Click to expand...
Click to collapse
I'm not positive this is true. Before I had tethering enabled, I did turn it on, to see what it did....remember when the lumia came out everyone thought tethering was included. It did not impact my WIFI, or anything else. Though I do reset my phone often, I did not have to after activating tethering.

xisruno said:
This is only happening on WiFi at multiple spots. The signal always shows strong however it just wont pull data until I restart the wifi. The games or IE will just come up and say there is now data connection.
I was hoping this might be a software bug but I am thinking it is a hardware issue. I have 20 days with ATT to do an exchange at store level so when I get back to Chicago I will do that. If by chance we get a software update before that time I will do that to see if there is a fix for this issue.
It does seem I am the only one with this issue. I was at a friends house that had wifi and he has the same phone. I couldn't stay connected while he was.
Click to expand...
Click to collapse
You're not alone. I have had the same issues. There's also a thread here.
http://bit.ly/JF28XP
It was so bad that I got fed up and went to a local AT&T store where they saw it first hand. I went through the grueling process of about 3 hours of my time to get a replacement.
I have yet to turn the new replacement phone on that I received from AT&T. The main reason is because the backup/restore doesn't work across different phones--only the same phone that the backup came from.
I'd say this phone has a very nasty wifi bug somewhere.

alodar1 said:
I'm not positive this is true. Before I had tethering enabled, I did turn it on, to see what it did....remember when the lumia came out everyone thought tethering was included. It did not impact my WIFI, or anything else. Though I do reset my phone often, I did not have to after activating tethering.
Click to expand...
Click to collapse
I have not tried opening Internet Sharing on my L900, but have read enough posts from users who have and subsequently had the WiFi issue described above. So is it true, not sure. But a hard reset might save the trouble of exchanging the phone.
Do you really "hard reset" (full wipe) your phone often?
Sent from my HTC Surround using Board Express

mister2d said:
I'd say this phone has a very nasty wifi bug somewhere.
Click to expand...
Click to collapse
Only time I have turned off WiFi on my L900 is to test LTE speeds with the Bandwidth app. Otherwise it has been on and working flawlessly since pre-launch day. So if it is a bug, I have yet to see it.
Sent from my HTC Surround using Board Express

I did exchange the phone today and does seem to be working better.
I do have the 5 GB tethering plan. I will use it time to time.

jimski said:
Only time I have turned off WiFi on my L900 is to test LTE speeds with the Bandwidth app. Otherwise it has been on and working flawlessly since pre-launch day. So if it is a bug, I have yet to see it.
Sent from my HTC Surround using Board Express
Click to expand...
Click to collapse
Some phones are actually different firmware-wise. Launch phones had a different color dot inside the sim tray. The replacement I have has another color and different firmware version (but same OS version). So, all phones were not the same launch and post-launch. I was even asked what color the dot was by the AT&T tech before replacement.
If you weren't having the same problem, you likely had a different set of circumstances to work on.

mister2d said:
You're not alone. I have had the same issues. There's also a thread here.
It was so bad that I got fed up and went to a local AT&T store where they saw it first hand. I went through the grueling process of about 3 hours of my time to get a replacement.
I have yet to turn the new replacement phone on that I received from AT&T. The main reason is because the backup/restore doesn't work across different phones--only the same phone that the backup came from.
I'd say this phone has a very nasty wifi bug somewhere.
Click to expand...
Click to collapse
I am having this problem exactly as described in the other thread. These are the only two places I can find online about this issue. Everywhere else is complaints about wifi going off when the phone sleeps. I will be in the middle of browsing and I think a web page is taking extra long to load while i'm staring at the white screen like an idiot. I'm glad you were able to duplicate the issue at the store.

Mobile network disconnecting

Not sure if there's a thread already for this, feel free to delete. Anyone experienced loss of mobile network connectivity when you are not using wifi anymore? You will need to restart the phone in order to get the mobile network back.

I'm not sure what actually triggers it for me, but there have been 2 or 3 times in the past 2 weeks since I got my Note where mobile data is dead and restarting my phone is the only way to fix. Not sure what's going on. Hasn't happened in several days.

s1l3ntm0use said:
I'm not sure what actually triggers it for me, but there have been 2 or 3 times in the past 2 weeks since I got my Note where mobile data is dead and restarting my phone is the only way to fix. Not sure what's going on. Hasn't happened in several days.
Click to expand...
Click to collapse
It happens all the time when im out of range from a wifi and the phone wont switch to mobile network automatically.

My wife and I have both been experiencing the same problems with our Note 7.
No solution found for us except restarting phone. It seems to happen when the following occurs: (1) temporary initial loss of mobile signal, like from being in an elevator, combined with (2) not being connected to WiFi network. Fwiw, we are on T-mobile in a major market area. Previously had Note 5's with same carrier in same area for over a year without experiencing this issue.

Same thing here and a buddy of mine same thing on tmobile. Fringe areas wreak havoc on this damn thing. Lags...loses signal..etc. my s7 had MUCH STRONGER reception in the same areas this damn thing can barely keep a signal! Smh

**UPDATE**
I got around to calling T-Mobile today, and they said that this is now listed in their system as a known issue with the device. Rep I spoke with said he didn't really have much more information other than they've gotten enough reports of signal loss with the Note 7 to have it be flagged as a known issue.
According to the rep, the only known fix at the moment is rebooting the device. Obviously this is a pain in the ass if you have to reboot the phone every time you get on an elevator and lose signal.
Given the circumstances, this at least rules out it being a network carrier issue or an Android OS issue. The rep was not sure if the problem was related to hardware or software. If its software, it something that can be corrected; but if its hardware, then there really is no solution.
My plan is to deal with it for another 3-4 weeks and see how the Note 7 recall pans out, which should also provide a bit more time for them to figure out the cause of the signal loss problem. If it seems like it's not going to be fixed, then I'm just going to trade in the phone for something different. Fwiw, I asked if they had similar reports for the S7 or S7 Edge, and they said there were no system flags for this issue on those devices.

12345123456 said:
**UPDATE**
I got around to calling T-Mobile today, and they said that this is now listed in their system as a known issue with the device. Rep I spoke with said he didn't really have much more information other than they've gotten enough reports of signal loss with the Note 7 to have it be flagged as a known issue.
According to the rep, the only known fix at the moment is rebooting the device. Obviously this is a pain in the ass if you have to reboot the phone every time you get on an elevator and lose signal.
Given the circumstances, this at least rules out it being a network carrier issue or an Android OS issue. The rep was not sure if the problem was related to hardware or software. If its software, it something that can be corrected; but if its hardware, then there really is no solution.
My plan is to deal with it for another 3-4 weeks and see how the Note 7 recall pans out, which should also provide a bit more time for them to figure out the cause of the signal loss problem. If it seems like it's not going to be fixed, then I'm just going to trade in the phone for something different. Fwiw, I asked if they had similar reports for the S7 or S7 Edge, and they said there were no system flags for this issue on those devices.
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Same boat here. I'll swap to the s7 if it's not sorted out. Happened 2 times support work already.
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