This may have been posted already, but having searched the forum I've not been able to find any answers to this...
I have a Desire on Orange and I've flashed it back to factory spec. Before doing this and afterwards, I'm finding that when the data status bar displays 3G, I cannot receive or send data. If I try browsing like this, it eventually switches over to HSPDA and I get good data transfer.
I know it's a 'feature' to swap onto HSPDA, but I reckon that if I have four bars of signal and it's displaying 3G, I should get some connectivity, no matter how slow.
Is anyone on Orange or any other network experiencing this? I tried phoning Orange, and they were next to useless, trying to tell me that there were 3G masts down in the area (and getting very confused when I asked them why I could get on the 3G network with no problems).
Hope this gets sorted out soon and it's not a problem with the handset!
You're not in the City of London by chance..?
The reason I ask, is that I'm on Orange, and I too have problems with 3G data transfer there - but like you, when the H appears it works just fine. Normally I just get the 3G with an 'up arrow' but nothing coming back down.
That problem only occurs where I work, and I'm not alone. At least 3 of my colleagues in the office with Orange iPhones have the same issue.
I spoke to Orange about this and they acknowledged that 2 of the transmitters in the area have known faults (one of which is ongoing since something like the 22nd March). Until they fix these, it's likely to continue to be problematic.
Interesting, because I'm in Bristol and they told me that two masts were down as well. Coincidence or lying about not having a clue?
anthropolyte said:
Interesting, because I'm in Bristol and they told me that two masts were down as well. Coincidence or lying about not having a clue?
Click to expand...
Click to collapse
I think in my case they were fairly genuine with their comments. The person I spoke to gave quite specific details about the faulty cells and when I spoke to my colleagues who'd also been having difficulties, they actually commented that that date in March was about when their iPhones started playing up.
Interestingly, one thing she suggested as a workaround was to shut the phone down and take the battery out for a minute or so. What she said was by doing this, the phone would 'forget' all the local cells and stop trying to connect to them when I powered it up again. The idea being that the phone would always give priority to cells that it knew of, ahead of any alternatives that may actually be working.
I'm not sure how true that is, but to be fair to her that does actually seem to work very well when I'm having problems - although I actually found simply shutting the phone down seemed to be just as effective.
I did however enjoy telling my colleagues with the iPhones that all they had to do was shut down their phones and take the battery out for a minute!
They said the exact same thing to me. Haven't tried it yet, but I will give it a go. Thanks!
Related
Is there an app for the winmob that would tell me with which base station I am connected at the moment?
My problem is, that since yesterday morning my data connections are broken every half an hour - but only when I am at the customer site in frankfurt city skyscrapers.
When I am at my flat 2kms away, the data connections (irc, putty, etc) are working without any problems. But coming back to the office... bleah.
And of course calling the t-mobile helpdesk is a pain. They suggested that "in htc phones you have to clean up the memory time to time" (HUH?) and that my sim card is so old, perhaps that's the problem... yeah, right.
It took me over 10 minutes to clear this 1st level supporter what kind of a problem this is - clearly a base station needs to be rebooted.
So, if I could get the cell id from the network, it could help pinpointing the faulty station..
At least in this Miri's ROM I can't find anywhere this information.
abe
Hi friend,
you need exactly that http://forum.xda-developers.com/attachment.php?attachmentid=64795&d=1199638064
bg100106 said:
Hi friend,
you need exactly that http://forum.xda-developers.com/attachment.php?attachmentid=64795&d=1199638064
Click to expand...
Click to collapse
Yeah. With one little exception. It does not tell you the CID. The closest info you get is the ARFCN, which can be corelated to the CID with some good will from the operator, but I doubt that the help desk will be much of a service with that. If you can get to a OMC operator it's a whole different story, but the fact that they want you to tell them the CID instead of they tracing you tells me that you a talking to a mere call center operator. And that's just in case you are trying to connect to the GSM/GPRS network. If you are trying to connect to the WCDMA/HSPA network you are in a completely different ball game. The UARFCN is usualy the same in the whole network, or at least geographical regions, so it is no use in discovering your CID.
To tell you the truth, I seriously doubt that the base station needs 'rebooting'. Still it's a shame that HTC's network monitor tool lacks maybe the most important information for the network.
Well the problem persists now since monday morning - 4 days.
Only when I am at the office or on the street below here, the data connection closes with an error message latest every 30 mins.
When I walk half a kilometer for lunch, the stops don't come any more (I also am on a different base station according to google maps location).
And when I am in my flat or somewhere else in the city - zero data connection stops.
The problem is not trivial, as the phone keeps shuffling between H and E in the office - but it can't be just a handshake problem - it must be something with a certain base station.
I'll be calling the help desk again later today - they actually promised on tuesday that a technician would call me when they have someone available to talk about the stuff. But you're guessing right if you think whether one called me or not...
abe
Try CommMgrPro - CMP...
Its a super program and I believe i can show you what you need...
anssibragge said:
Well the problem persists now since monday morning - 4 days.
Only when I am at the office or on the street below here, the data connection closes with an error message latest every 30 mins.
When I walk half a kilometer for lunch, the stops don't come any more (I also am on a different base station according to google maps location).
And when I am in my flat or somewhere else in the city - zero data connection stops.
The problem is not trivial, as the phone keeps shuffling between H and E in the office - but it can't be just a handshake problem - it must be something with a certain base station.
I'll be calling the help desk again later today - they actually promised on tuesday that a technician would call me when they have someone available to talk about the stuff. But you're guessing right if you think whether one called me or not...
abe
Click to expand...
Click to collapse
Did you try to force your HD to use either the WCDMA or the GSM network? This will help you with the H/E shuffling. Its under settings->personal->phone->band. And one more thing - did you try to use the data connection outside the building. That way you will be connected to the same site (hopefuly), but you should not be experiencing the H/E hopping. Still, please post what happened after the technician called you .
Well, the technician has not called me... for an obvious reason.
I called t-mobile again on thursday or friday. This time they told me they can't (won't) take my case under work, because I don't have a paper bill with me - so that I could resite the customer number and sim card number to legitimize myself! Sod off I'd like to say to that.
And of course I forgot to check those things when at home the weekend.
Now I am again since yesterday evening in Frankfurt again. No problems at my flat with the connection - and as I entered the office again, the problems started. Max 30 mins and the data connection is telling me that the answering modem has terminated the connection. Telephone calls work normally. Have had a lot of them today, also over 40 mins.
So this evening I'll get those frigging numbers from the customer center of telekom and call the service again tomorrow.
Have had zero such problems anywhere else but here in the office. Haven't experienced any problems on the street neither - but then, my office is in the 20th floor and I'm pretty sure that out on the street I have a different base station than up here.
abe
whoa! got thru to a network technician.
Had an in-all 19 minutes talk with the help desk.
The technician tracked down my connections and as I asked if I'm connected with the taunusanlage base station, he confirmed that. (well, thanks google maps for pointing out the nearest antenna)
It was also quite obvious from my data usage data to see, that I only have reconnects all the time with this base station.
He also said that there is already a maintenance job&crew dispatched for the base station, as there have been more problem reports regarding it - hopefully they'll fix it within a couple of days.
And thanks ACR 1.2.1 the whole call is stored on my storage card
abe
anssibragge said:
whoa! got thru to a network technician.
Had an in-all 19 minutes talk with the help desk.
The technician tracked down my connections and as I asked if I'm connected with the taunusanlage base station, he confirmed that. (well, thanks google maps for pointing out the nearest antenna)
It was also quite obvious from my data usage data to see, that I only have reconnects all the time with this base station.
He also said that there is already a maintenance job&crew dispatched for the base station, as there have been more problem reports regarding it - hopefully they'll fix it within a couple of days.
And thanks ACR 1.2.1 the whole call is stored on my storage card
abe
Click to expand...
Click to collapse
I am really curios to hear how this ends, keep us posted please !
well well, ever since I got to talk to the technician, the data connection breakups have almost diminished. Since the call have had perhaps 2 or 3 times only this happening any more.
abe
Congorats on finally getting it to work! Nice little adventure you had
anssibragge said:
well well, ever since I got to talk to the technician, the data connection breakups have almost diminished. Since the call have had perhaps 2 or 3 times only this happening any more.
abe
Click to expand...
Click to collapse
Did the H/E switching stop?
anssibragge said:
Is there an app for the winmob that would tell me with which base station I am connected at the moment?
My problem is, that since yesterday morning my data connections are broken every half an hour - but only when I am at the customer site in frankfurt city skyscrapers.
abe
Click to expand...
Click to collapse
this is completely normal.
this week i was also in FFM in the skyscrapers. (highest was 50th level)
and there you can't get a signal.
my coleague with a Sony Erricson Phone with Vodafone and myself with my Touch HD with O2 were connectionless.
The employees stated that this is normal and we hat to go on the balcony to get a signal.
personally i think that it also has something to to with the heat-protection-glass of these skyscrapers.
as in a car you can't get a clean signal through
The wandering between H/E has not stopped. And I haven't had but 1 breakup like this since my last post. So they really did have a problem with the antenna(s).
A different thing is of course, that mostly the data connections get gut during a phone call as I am mostly on E and not on H. But then I don't get the error message "the answering modem has closed the connection".
About the 50th floor... there aren't too many going that high But I am not there. My highest visits go max 36th
abe
I have an original Desire bought in Norway, and imported (and hence VAT free!) to the UK, using my T Mobile SIM that has worked perfectly well in my G2/Hero.
Every few minutes or so, irrespective of how many connection bars, the network will suddenly drop off, and I get the "Cross of doom" on the reception icon.
If I am in the message app (standard HTC messages), and this happens, it will kick me off any message I was composing at the time, and I have to start again when the connection is back. It will also have no messages in the inbox until the network is back some seconds later and everything loads. It's almost like a blackout all of a sudden.
It will drop calls for the same reason, and 10 seconds or so I am back on connection.
I sent it back to HTC using the Global Warranty Scheme, who have changed the Main Board, FOC, and collected/delivered by courier. Very efficient service BTW. I was so disappointed to find it still having the same problem.
I have also exchanged my SIM with T Mobile for a new one (Same number). I have ordered a Vodfone PAYG SIM just to experiemt the likelyhood it may be the network provider. However, it looks more like the radio suffers a sudden loss of power, and conks out.
The APN settings have been set to WCDMA only (changed from AUTO/WCDMA) as it seemed to sort it out, but I got excited too soon.
At my wits end, as the phone is miles ahead of my G2 in so many ways, and I love it, but I don't know whether it's a T Mobile issue or if I should send it back to HTC again. As it's not provided by T Mobile, and I have another 7 months left of my contract, I am stuck if it's network related.
Any suggestions gratefully received.
OK...have now popped the PAYG Vodafone SIm into the phone, and it barely has reception and drops out too.
...so have phoned HTC again, and UPS will once again be collecting it on Monday. I asked what happens if a fault is still not found, and after the third return I can apply to have the phone replaced by HTC. It's not ideal, but beats having to pay for a flight to exchange it abroad.
Still, if anyone have any suggestions, please let me know!
Norwegianpiglet said:
At my wits end, as the phone is miles ahead of my G2 in so many ways, and I love it, but I don't know whether it's a T Mobile issue or if I should send it back to HTC again. As it's not provided by T Mobile, and I have another 7 months left of my contract, I am stuck if it's network related.
Click to expand...
Click to collapse
Just an FYI, but I too am on T-Mobile, and recently replace my G2 with a Desire.
I find the network reception on the Desire is much better than on my G2, and I've no problems with dropped connections.
I know this doesn't help you, but it does point to the problem being your particular device.
Regards,
Dave
foxmeister said:
Just an FYI, but I too am on T-Mobile, and recently replace my G2 with a Desire.
I find the network reception on the Desire is much better than on my G2, and I've no problems with dropped connections.
I know this doesn't help you, but it does point to the problem being your particular device.
Regards,
Dave
Click to expand...
Click to collapse
Thanks Dave, this does strengthen the case thinking it's the device. HTC were pretty swift in returning the device last time, so if it means a week X 2 being without it, I can live with that as I can then ask for it to be replaced on warranty direct from HTC.
I have the same issue with a Stock Desire from Vodafone..
Signal drops but more often it fluctuates like hell ... calls are dropped...
or other people can't hear me properly ...
Maybe it is an issue that will be resolved with a "Radio" update from HTC ?
Does someone know maybe this happened in the past with other HTC handsets and got sorted out later..
It is really buggy...
my girlfriend is having the same issues with her Desire
we applied the official update that was released a week or 2 ago (with a new radio) but that didn't solve the issue
sometimes she also hears a weird sound before the call goes dead..
did anybody have any luck in getting this solved?
will a custom rom fix the issues?
thanks!
coming from a htc hd2 (switched for this particular reason) i can report that this has happened on many htc phones, it is NOT a device problem, it has been mostly linked to your location and interference (buildings etc) as the frequencies used by the latest htc antennas use a frequency which does not penetrate as well.
you can read the 50 or so pages of it for the hd2, SOME progress has been made but never fixed, the only hope is HTC releasing a fix.
http://forum.xda-developers.com/showthread.php?t=614119
thanks for your fast reply!
I checked the thread you mentioned but it seems to be all about internet issues
my girlfriend never uses mobile internet so the issues she has are call related
these don't happen every day but every few days
about once every 3 weeks she gets a total signal drop which can only be solved by rebooting (this seems to be something mentioned in the thread)
then again most probably internet, call and signal issues are most likely to be caused by the radio so it could be the same problem..
is anybody experiencing the same weird loud static noise sound from time to time before a call gets auto-ended?
I just want to get all the facts straight because she is planning on sending it back to HTC for repair but if it's a new radio flash she needs there is no point in sending it back
sorry for the long post
Why don't you try setting it on AUTO, or GSM only, even better?
Sound like sudden loss of WCDMA connection.
tried that this week but the issue still remains..
is this something that can be fixed by flashing a custom rom?
or do we need to wait for HTC to provide another radio?
Maybe....
Maybe this is not your case but I want to share with you.
I had the same problem with Hero and then with the Desire. It was very frustrating. Then I got it: all the programs like auto-killer. task-killer etc were acting killing (apparently random) my voice call. Incredible ! Now I have the same Disre, but I haven't installed any task killer or task manager. The device works good and I don't have dropped calls anymore
Again, maybe it's not your case. Maybe could be helpful for someone else...
Just try if you have some task killer installed. Uninstall it
Hello world,
I've had my desire about six or seven months. When I started my contract I was living at home and the phone would work as expected (i.e. texts and calls coming through perfectly and mobile internet working fine). Around summer I had some issues with texts taking a while to come through but it was maybe two or three a week so I just ignored it. Now I've come to university and I live in a city (if that makes any difference). Say, if I send receive fifty texts a day then at least fifteen or so will come through late (I can count if needs be - but, it's a lot). I have joined up to Orange's 'share' (the t-mobile thing) about three weeks ago but the problem occurred before that. This weekend it has been very bad. Last night I had full signal (or so it said) when my friend tried to ring and I got a missed call alert fifteen minutes after. This morning, I've only had 2 texts (well only two have come through - put it like that) and one was four hours and one was three.
I'm running LeeDroid 2.2d with the latest orange radio (unrooted, did the orange update, rooted again just so I had their official radio). Before unrooting I tried almost every radio I could and it seemed to make no difference. I was wondering if this is something to do with my phone? Is it my meddling or is it orange's fault? I'm getting rather annoyed as it makes it impossible to actually have a text conversation these days. I've just put my phone onto 2g (instead of dual mode) as I read somewhere it could be 3g congestion so we'll see how that gets on.
Has anyone experienced any similar issues or know of anything I can do it try make the situation better? Thank you very much, Rowan.
Desire on Orange unrooted here (2.2). I notice a similar problem although not quite to the same degree.
As it happens I work in a place with sketchy connection to both T-mobile and Orange. The connection is unreliable, although it lets me call all the time data & sms are iffy. Note that it's not the reception, it more like the data network is overloaded.
I suspect you might spend lots of time in a similarly bad location.
It's definitely a location issue for me!
Well I'm normally at my accomodation which isn't in the but I guess it still could be congested. Do you think the 'share' thing could have made it worse?
I used to be on orange and had had that problem for years until i switched to tmob wiv my desire, now the problems vanished
Sent from my HTC Desirei using Tapatalk
rowanparker said:
Well I'm normally at my accomodation which isn't in the but I guess it still could be congested. Do you think the 'share' thing could have made it worse?
Click to expand...
Click to collapse
I joined the T-mobile thing as well and saw no difference. Sadly the phone doesn't switch over to 2G t-mobile if there is 3g available, congestion does not come into the decision to switch over
Hi guys.
So I've been going through the painful process of logging a network fault with vodafone here in Australia, just to be told 10 minutes ago that my job has been closed and put down to a handset issue.
My issue is probably best described by this little video I've shot of my phone in action: https://skydrive.live.com/?cid=abebdf487d4ef439&id=ABEBDF487D4EF439!849
As you'll see, in the browser I will click a link and the loading bar will show that it's starting to do something. Reception will sit on 3G (no loading yet) flick to H (no loading yet) flick back to 3G (no loading yet) and then back to H and will load the page. Now I understand that going between 3G and H is normal behaviour, but in my situation not a single iota of data is transferred until it's gone back and forth, often taking 5-7 seconds for each request.
Now here's the odd part that makes troubleshooting really annoying. Putting another vodafone sim in my phone has the same problem. Putting my sim in another vodafone handset works fine. But putting a Telstra (our countries biggest telco with a 3g network that trumps everything else in OZ) sim in works flawlessly with pages loading instantly, even midway through an 3g/H transition.
I have updated to 4.0.2, experimented with various radios all to no avail. Vodafone has told me to take it into a store for them to deal with, but I'm really not keen on trying to convince a salesman that I actually have a problem and then being without a phone for 2 weeks, only for it to be sent back after a reflash with the problem remaining. Does anyone have any other ideas before I bite the bullet and take it in?
I'll have to bump this one, any ideas, anyone?
final bump
Hi Hinee,
I live in Argentina and I'm suffering the same thing. I used to have a Nexus One and 3G worked perfectly, now since I made the change I'm having the same issue you described. As you did, I tried with different radios to no avail.
Now, I find curious what you say about the SIM cards because it relates wot what I read in another forum. I just found a post somewhere else (sorry I didnt save the link) which says that the age of the SIM card may have something to do with the issue.
I haven't been able to test it yet, nor do I know enought about cellphones to know if its coherent or not, but I'll be calling my carrier today and ask for a SIM replacement to see if that solves the issue.
I'll let you know if that works for me.
I occasionally will lose data connectivity out of no where. Half the time it happens after a soft reset. The 4G/LTE icon is still on the screen when this happens (mostly with full reception bars), and I still have access to voice.
The only "fix" I've encountered is turning airplane mode off/on three times, then powering the device off/on, repeating this process at least 3-4 times.
My sim card is provisioned correctly (obviously it works since I've had data before).
Was just wondering if anyone else is experiencing this.
vizion4 said:
I occasionally will lose data connectivity out of no where. Half the time it happens after a soft reset. The 4G/LTE icon is still on the screen when this happens (mostly with full reception bars), and I still have access to voice.
The only "fix" I've encountered is turning airplane mode off/on three times, then powering the device off/on, repeating this process at least 3-4 times.
My sim card is provisioned correctly (obviously it works since I've had data before).
Was just wondering if anyone else is experiencing this.
Click to expand...
Click to collapse
wow, of all the reviews, all the conversations with owners and testers, you are the first to mention this. Are you in an lte area? I know a higher concentration of drops appear to occur on lte areas
We'll all have to watch this one.
I think you have a bad phone. You will likely need a new phone to fix this. I know becuase this is what my 1st Droid Razr did. Does the phone get hot when this happens? does it seem slow as crap data speeds, like you can't even get a 360p youtube to load and web pages take forever. when this was happening my H+ S2 would make my RAZR look like it was on poor 3g/good 2g.
My isuse it some times droped EVERY thing or some times all data, but voice worked. A few times I fell back to 1x ( verizons 2G) and a lot of times 3g. (good day there 3g SUCKS and if any one tells you diffent take a 50 cal and .... ok you get it.)
Any way hope it gets fixed.
WPCentral has a review out (http://www.wpcentral.com/wpcentral-review-att-nokia-lumia-900) and noted the same thing. Possibly a bug: "We have seen an odd occurrence where our Wi-Fi connection can receive data but outgoing data crawls. We’re not sure why that is but haven’t seen it before on our other Windows Phones which causes us to raise an eyebrow. We’ve also had a few reports from early users noting the same behavior. Toggling the Wi-Fi on/off for a few minutes seems to do the trick but we’re a little concerned that this may an early bug."
Whats interesting is that users (like myself) who have moded their phones to re-enable the internet sharing option on devices that originally had it disabled - encounter the same issue. Leads me to believe that it could be a bug in the OS itself relating to internet sharing.
CrownSeven said:
Whats interesting is that users (like myself) who have moded their phones to re-enable the internet sharing option on devices that originally had it disabled - encounter the same issue. Leads me to believe that it could be a bug in the OS itself relating to internet sharing.
Click to expand...
Click to collapse
or, something in the modding, has led to the issue. Oh...did I say that in my outside voice...
CrownSeven said:
Whats interesting is that users (like myself) who have moded their phones to re-enable the internet sharing option on devices that originally had it disabled - encounter the same issue. Leads me to believe that it could be a bug in the OS itself relating to internet sharing.
Click to expand...
Click to collapse
How did you "mod" your Lumia?
cx1 said:
How did you "mod" your Lumia?
Click to expand...
Click to collapse
Should've been more clear, I don't have a lumia, but a Focus.
turns out to be a software issue with an update coming on 4/16. id post a link to the nokia site saying so, but i dont have enough posts, plus im sure you guys already saw it over all the tech blogs.
I have this issue as well.
me too! no data
Problem will be solved by April 16... Will need to update software...Also every lumia purchased until 21st will be given $100 credit towards attach bill.. Pretty much getting this phone for free!
Source: the verge
Sent in 3D
Boss2212 said:
Problem will be solved by April 16... Will need to update software...Also every lumia purchased until 21st will be given $100 credit towards attach bill.. Pretty much getting this phone for free!
Source: the verge
Sent in 3D
Click to expand...
Click to collapse
it's in usa right? how about buying from canada? i have the same issue.
cao0215 said:
it's in usa right? how about buying from canada? i have the same issue.
Click to expand...
Click to collapse
I don't know about canada but bill credit is given from att which is carrier in USA.. Thing is this applies to who have bought their phones under contact.
Sent in 3D