There are some issues that they lost their phone. Some of phones cannot be tracked. Our phone (GALAXY Y) has a GPS feature which can be track. Follow the steps below:
1. Go to Setting. Open Location and Security.
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2. Check Use GPS Satellites (May consume a little battery )
3. Scroll down, You will see Remote Controls. It will ask you to register. Complete the registration.
4. After the registration. Go to www.samsungdive.com and log-in.
5. After you log-in. You can now track you're mobile!
(Note: You can control your phone like wiping data, ringing mobile and more! Tracking may take a while depending on you're internet connection )
You forgot to mention that you will have to create a Samsung account for that
this doesn't works efficiently on my Galaxy Y connected in same WIFI network as my PC good internet speed yet this website doesn't detects or do anything on my phone
or you can just use lookout mobile
Will this work in a unit where wipe data has been done?
Sent from my GT-S5360 using xda premium
If data is wiped it won't work anymore.
Sent from my GT-S5360 using xda premium
I use "Where's My droid?" app for this.
I think for apps like these if you can pay, the best is where's my droid. Otherwise stick with Avast. Avast has some nifty root only features. Only way to get rid of it if rooted is to flash a new rom.
Sent from my GT-S5360 using xda premium
Silvane said:
If data is wiped it won't work anymore.
Sent from my GT-S5360 using xda premium
Click to expand...
Click to collapse
Not true man, if the phone is linked to your Samsung account (ie: registered) it will work. I have flashed my phone many times and wiped data many times and it still works, I just tested it now.
forgive me if I am misunderstanding you.
Oh? I meant if it was stolen and someone flashed a new rom over it. If you do that your Samsung account will have to be added again. And if it really is stolen, what thief would add your samsung account again just for the phone to be tracked? XD
Silvane said:
Oh? I meant if it was stolen and someone flashed a new rom over it. If you do that your Samsung account will have to be added again. And if it really is stolen, what thief would add your samsung account again just for the phone to be tracked? XD
Click to expand...
Click to collapse
Ok gotcha, good point I understand now what you meant
I guess you would have to be fast then
I agree that Avast or "where's my Droid" is way better.
Guys, i will tell you my story about losing this phone. This is true story guys
One day, we had a P.E subject in our school, then, the pocket of our pants is too short, then i put my cell phone on it, on the time that i will go home, i ride on a jeepney, i have been chit-chatting to my friend , then, when i arrived, we go to our house , then i'm opening my door, and i'm so excited to charge my phone, i put my hand on my pocket, i was shocked! the phone was gone missing!, i immediately pray and ride to a bike (about 30km to find the jeepney i rode but i forgot the jeepney and the plate number) i had failed to search for it. my parents was so disappointed to me, after that day. I remembered that i created an account on samsungdive.com using my phone. Then, i located it! I was so happy that my phone was found! Then after a day, my mom took it for me, she said that she found it in zone 3 without some1 holding it, i think the one who took it was freaked out because i rung the mobile. Yes, i had my cellphone now, but the sim card was gone, tsk . I just requested to the attorney to make me affidavit of loss for 50 pesos and 99pesos for the recovery of the sim card number
let's just pray that the one who took it don't know how to flash or wipe data. hahaha
Nice thread sir very useful
Sent from my GT-S5360 using xda premium
Please rate sir Press thanks if you want
.
kundancool said:
You forgot to mention that you will have to create a Samsung account for that
this doesn't works efficiently on my Galaxy Y connected in same WIFI network as my PC good internet speed yet this website doesn't detects or do anything on my phone
Click to expand...
Click to collapse
I had mention it, read number 3. And it works for me 100%
just activate sim change alert in ur phone. and when anyone change the sim then u know his no. after u complain to police. but if he flash the rom or reset to factory default then it was impossible to find your phone
SMS
Yeah, i can use that sim change alert. but i don't want.
NOTE: Sometimes, the GPS Location maybe wrong, it is because of Solar Storms
jeffcleds said:
Guys, i will tell you my story about losing this phone. This is true story guys
One day, we had a P.E subject in our school, then, the pocket of our pants is too short, then i put my cell phone on it, on the time that i will go home, i ride on a jeepney, i have been chit-chatting to my friend , then, when i arrived, we go to our house , then i'm opening my door, and i'm so excited to charge my phone, i put my hand on my pocket, i was shocked! the phone was gone missing!, i immediately pray and ride to a bike (about 30km to find the jeepney i rode but i forgot the jeepney and the plate number) i had failed to search for it. my parents was so disappointed to me, after that day. I remembered that i created an account on samsungdive.com using my phone. Then, i located it! I was so happy that my phone was found! Then after a day, my mom took it for me, she said that she found it in zone 3 without some1 holding it, i think the one who took it was freaked out because i rung the mobile. Yes, i had my cellphone now, but the sim card was gone, tsk . I just requested to the attorney to make me affidavit of loss for 50 pesos and 99pesos for the recovery of the sim card number
Click to expand...
Click to collapse
an example of putting theory into action! glad you didn't lose your phone bro
leodasal2 said:
an example of putting theory into action! glad you didn't lose your phone bro
Click to expand...
Click to collapse
I am so glad that i didn't lose my phone, i was so scared that day, and that day, my mom and dad was so very angry to me, i had it as a gift for being first honor in the class, last year, i was second year high school, my parents told me that they will never buy me a phone again, they said that i was so careless, i was so angry to whom took it, i'm glad that our phone has a gps feature. That's why, i tracked the phone
Related
So long story short at the beginning of this month i called Verizon because i was having major issues with my Nexus and was able to get them to cough up a brand new one instead of refurbished device and was super excited, got the new phone and began having issues right out of the box. At first i thought it had to do with unlocking and rooting but found out soon enough it was something wrong with the device, i lost count on how many times ive gone back to stock and how many factory resets ive done.
Camera app would crash when i was focusing, zooming, turning flash on off & same with video record. I could only record for about 10 seconds (if that) before getting either a black screen or a beautiful force close screen and to top it off sometimes i would have to battery pull in order to even get the camera back up and running for another 10 seconds.
YouTube i couldnt watch more then 40 to 60 seconds of any video before it would completely just freeze except for the audio. I would force close this app and the audio would just keep going and this was no matter if i was on a call or not i could here the audio in the back round.
Other apps on the phone where behaving the same and today i finally was fed up so i made a trip down to the store and got the whole store involved with attempting to figure out what the hell was going on with it, manager said this is the first device since release that he or his employees have seen with this type of issue. What was even more shocking to him was that it was a brand new device and then he hit me with he couldnt give me another new one but a refurbished one that he could order so i decided to leave the store and come home to spend the last 45min on the phone with a VZW tech and finally i got him and his supervisor to budge, another new device should be here tomorrow and hopefully i wont have any issues with but only time will tell. My point of this post is to not only rant of course and get some feedback from members to see if anyone else out there is having or has had any issues like this??
I also thought about waiting for the supposedly 4.0.4 update to drop tomorrow but honestly at this point with how many factory resets ive done and have been running stock no unlock or root for two days i think its honestly something wrong with this damn phone i got rather then something wrong with permissions or anything like that. Anyhow so much for a short story let me know what you guys think.
Thanks.
Well...that just sounds like terrible, horrible luck...
Should have gotten an iPhone perhaps
the one u have should still be under warranty...send it back
Why do people say long story short... AND THERE STORY ISNT SHORT AT ALL.
Sent From My Sprint Galaxy Nexus via XDA Premium
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ÜBER™ said:
Why do people say long story short... AND THERE STORY ISNT SHORT AT ALL.
Sent From My Sprint Galaxy Nexus via XDA Premium
Click to expand...
Click to collapse
Right? Lol.
...of the people, by the people, for the people...
I wanna hear the long version now.
Sent from my Galaxy Nexus using xda premium
http://www.southparkstudios.com/clips/412656/long-story-short
WiredPirate said:
http://www.southparkstudios.com/clips/412656/long-story-short
Click to expand...
Click to collapse
Exactly what I was thinking of HA!
Sent From My Sprint Galaxy Nexus via XDA Premium
You are lucky that you got a new one. I am receiving my fourth refurbished "like new" Galaxy Nexus from Verizon this week. Every single one I get mutes the audio on the other caller's end, and one of these phones also would drop data when it went to sleep.
I get the feeling that people are turning in their Nexus phones because of the dropping audio problem, and then Verizon is sending them right back out because they can't find the problem in their testing. How in the world could I get 4 straight broken Galaxy Nexuses?
I really don't want to have to switch to a Razr...
Should have gotten the refurbed one, atleast that way a human was working on it, to see if it functions right.
Sent from my Galaxy Nexus using Tapatalk 2
There are posts all over the Internet about this battery drain problem with Samsung Galaxy Nexus update to Jelly Bean.
Something happens during the Jelly Bean update that screws up the sd card.
Then the Media Scanner goes crazy when it cannot verify the files on the sd card after the Jelly Bean update screwed it up.
Now my phone which was perfect before the JB update is now useless.
It is ridiculously hot and I have less than one hour of battery time now.
It's so bad that the phone melted part of my protective case.
Battery log shows Media Scanner taking 72% of battery.
----------
Samsung or Verizon needs to push out another update to fix whatever problem they caused.
This is affecting a huge number of people and there are posts all over the Internet.
.
gren0 said:
There are posts all over the Internet about this battery drain problem with Samsung Galaxy Nexus update to Jelly Bean.
Something happens during the Jelly Bean update that screws up the sd card.
Then the Media Scanner goes crazy when it cannot verify the files on the sd card after the Jelly Bean update screwed it up.
Now my phone which was perfect before the JB update is now useless.
It is ridiculously hot and I have less than one hour of battery time now.
It's so bad that the phone melted part of my protective case.
Battery log shows Media Scanner taking 72% of battery.
----------
Samsung or Verizon needs to push out another update to fix whatever problem they caused.
This is affecting a huge number of people and there are posts all over the Internet.
.
Click to expand...
Click to collapse
Dude, i understand you just want to enjoy your device, but it's not like it's going to get fixed by Sammy or Google or VZW by posting here, this is XDA-DEVELOPERS, not XDA-FIREMEN, if you want to try and solve it yourself instead of waiting (which will probably wreck your device in time, if it's that serious), just read this thread and enjoy JB. A useless device would be a FULLY BRICKED device. If you don't want to do the work yourself, just take it to Verizon, ask them to fix it.
Why not just copy all your bs to a computer then delete everything on the phone and do a factory reset? Then copy all your bs back over?
This way the scanner looks for something to scan, sees nothing and stops. Afaik it only does this once on a fresh boot. Also disable picasa sync. That **** is bug and will do this too.
Sent from my Galaxy Nexus using Tapatalk 2
The problem is I should not have to jump through all these hoops.
I have dozens of apps loaded and configured that I need for my work.
Who has time to save off 43 apps and all the configurations? Plus over 20,000 emails? Plus all my texts and photos?
Either Samsung or Verizon screwed this up with their crappy JB update and now have huge number of people complaining about really poor battery life.
Samsung or Verizon should fix their crappy update and send out a fix for whatever they did to cause this mess.
.
gren0 said:
The problem is I should not have to jump through all these hoops.
I have dozens of apps loaded and configured that I need for my work.
Who has time to save off 43 apps and all the configurations? Plus over 20,000 emails? Plus all my texts and photos?
Either Samsung or Verizon screwed this up with their crappy JB update and now have huge number of people complaining about really poor battery life.
Samsung or Verizon should fix their crappy update and send out a fix for whatever they did to cause this mess.
.
Click to expand...
Click to collapse
Again this is xda. Not a Verizon or Samsung support forum. The information is on this site to solve your problem if you want to do so.
Please don't make whine threads here. Its not the place.
Sent from my Nexus 7 using xda premium
gren0 said:
The problem is I should not have to jump through all these hoops.
I have dozens of apps loaded and configured that I need for my work.
Who has time to save off 43 apps and all the configurations? Plus over 20,000 emails? Plus all my texts and photos?
Either Samsung or Verizon screwed this up with their crappy JB update and now have huge number of people complaining about really poor battery life.
Samsung or Verizon should fix their crappy update and send out a fix for whatever they did to cause this mess.
.
Click to expand...
Click to collapse
Lol youre in the wrong forum man. Root your phone, download titanium backup, backup your user apps and data. Transfer data to PC and factory reset. Format sdcard, transfer data back, restore apps and data from titanium backup
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Pics of the melted case please!
Sent from my Galaxy Nexus using xda premium
Jonnyredcorn said:
Lol youre in the wrong forum man. Root your phone, download titanium backup, backup your user apps and data. Transfer data to PC and factory reset. Format sdcard, transfer data back, restore apps and data from titanium backup
Click to expand...
Click to collapse
Actually, some companies require employees to not root/jailbreak their phones.
OP, if you want to rant about Verizon, please proceed to your nearest Verizon Store to rant about it, you will have a better effect over at the store, trust me.
Die thread die
Sent from my i9250
Hi everybody! i have my hox since june, and phone signal was bad since beginning, but now it's worse than ever!
It's really annoying to have no signal half of times that i pull hox out from poket, and if i need to send a message or to phone someone i need to use it like this:
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I have hboot 1.28 now, and it seems to be worse than with 0.95, radio version is 5.1204.162.29, my operator is Vodafone Italy and my friend with the same phone same operator and same rom has the same problem!
Are we alone in this world with this problem?
Can it be radio version problem? (solvable with just flashing a new radio)
Maybe it's your network? No signal issues for me on Vodafone UK on any of the radios. Try your sim in another phone if you have one, or try another sim in your phone to cancel out phone issues.
i will try,
same problem here
Thought I'm the only one had this problem... It happens to me too often. when I pull out of my pocket there wont be any signal. Then I will switch to flight mode and will come back to get the signal. 4 to 5 times a day :crying:
Now ordered a new sim card. lets see whether this is a sim problem or its One X
I used to get low signal as well. This is what I did to fix my problem,
Go to Settings->Mobile Network->Network mode (Select GSM only). Before this I used to get only 2 bars, now I get full 5 at almost all times!
Hope this helps....
I think is trolling
Gesendet von meinem HTC One X mit Tapatalk 2
Since day one my HOX was losing signal completely.1st day I had it lost the signal twice and since them from time to time did it again but usualy after turning it off and back on the problem was fixed.The last couple of days though (now I have for a bit longer than a month) has done it 5-7 times and turning off and on didnt fix the problem all the time....I was too thinking that this may be a sim problem but if you have the same problem then it cant be the sim but the phone.Today I pulled the sim off and reinserted it and it seems to be working fine.Of course there is no way of telling if the problem will reappear.I just hope it wont because there was a period of 15 days that didnt happen even once.Let me close this by saying that when it could not find signal funny enough when I did manual search for networks it did find my network but trying to connect said that sim is not compatible to that network!!!!
I hope the JB update (whenever we get it) will solve this problem too as if the problem persists I would have to send my phone to HTC service which is the last thing I want to do....... :crying:
gkm8123 said:
I think is trolling
Gesendet von meinem HTC One X mit Tapatalk 2
Click to expand...
Click to collapse
Are you talking about me? If so, then no, I am not trolling.
I am no expert, I was merely pointing towards something that worked for me. I had horrible signal from day one and while looking through the settings, I switched from 'GSM/WCDMA auto' to 'GSM only' after manually selecting the network and it fixed the low signal. No idea why or how.
SQr17 said:
Are you talking about me? If so, then no, I am not trolling.
I am no expert, I was merely pointing towards something that worked for me. I had horrible signal from day one and while looking through the settings, I switched from 'GSM/WCDMA auto' to 'GSM only' after manually selecting the network and it fixed the low signal. No idea why or how.
Click to expand...
Click to collapse
yeah but the connection is slow -.- we want strong signal and speed at the same time
It's to do with contacts not connecting right in side of hox.
There's a thread with the same issue but with the GPS.
The person posted a vid showing how he fixed it.
It worked for me so 90% sure it will for you if your confident enough here's a link to the post.
http://forum.xda-developers.com/showthread.php?t=1930094
Hope it helps
Sent from my HTC One X using xda app-developers app
I had the same issue....i was rooted and unlocked bootloader...i sent to htc..they could not repair the phone so they sent me a new one free of cost......i guess i was just lucky...but the new one has no issues at all...
Sent from my GT-N7100 using xda premium
dryan433 said:
It's to do with contacts not connecting right in side of hox.
There's a thread with the same issue but with the GPS.
The person posted a vid showing how he fixed it.
It worked for me so 90% sure it will for you if your confident enough here's a link to the post.
http://forum.xda-developers.com/showthread.php?t=1930094
Hope it helps
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
i've attached a paper foil on every antennas of my HOX and it didn't work for me
matt95 said:
i've attached a paper foil on every antennas of my HOX and it didn't work for me
Click to expand...
Click to collapse
i think you have to clean contacts with alcohol, maybe they're oxidated... and why paper? take a try with aluminium as you did with wifi!
glukosio said:
i think you have to clean contacts with alcohol, maybe they're oxidated... and why paper? take a try with aluminium as you did with wifi!
Click to expand...
Click to collapse
Sorry I typed it wrong, I've attached aluminium foil, they couldn't be oxidated... That's pretty impossible
Sent from my HTC One X using XDA Premium HD app
Last night after a full charge the phone didnt find signal again no matter what I tried.
I took the sim out and put back in but no change then suddenly after 4 or 5 times turning it on and off it found signal.
I will get a new sim to see if that could be the problem but I dont think it has anything to do.
However noway I will not open the phone my self and lose warranty.
If situation doesnt improve after the replacement of sim I ll send it to service right away and press them for a new one or at least a fast repair.
tasos12 said:
Last night after a full charge the phone didnt find signal again no matter what I tried.
I took the sim out and put back in but no change then suddenly after 4 or 5 times turning it on and off it found signal.
I will get a new sim to see if that could be the problem but I dont think it has anything to do.
However noway I will not open the phone my self and lose warranty.
If situation doesnt improve after the replacement of sim I ll send it to service right away and press them for a new one or at least a fast repair.
Click to expand...
Click to collapse
imo it is radio's fault... the ICS one was pretty good, then when i switched to JB the signal became awful... that's it imo... hope they'll do something in the 1.33 HBOOT...
So this has been posted only once somewhere else, but unfortunately not on XDA. I accidentally put my s pen in my phone backwards and it was stuck. Of course, I frantically pulled it out, but the end is now stuck inside the phone and will not come out.
Anyone have any advice? Would I be able to take it back under a 14 day return or warranty it? This really sucks right now.
So I advise you all not to do what I did.
Okay, so what I suggest is putting super glue on the tip of your s pen and putting it in there. Maybe gorilla glue and use it to fish it out?
willbs94 said:
So this has been posted only once somewhere else, but unfortunately not on XDA. I accidentally put my s pen in my phone backwards and it was stuck. Of course, I frantically pulled it out, but the end is now stuck inside the phone and will not come out.
Anyone have any advice? Would I be able to take it back under a 14 day return or warranty it? This really sucks right now.
So I advise you all not to do what I did.
Click to expand...
Click to collapse
You ain't the only one bud.
http://forum.xda-developers.com/showthread.php?t=3184490
From what I read it's not coming out. The design of the locking and the pens design missed this lol.
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
So I was able to get my pen out but the sensors and locking mechanism is now broken. Pen still works. You must turn off Sale pen detection I believe.
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
willbs94 said:
So this has been posted only once somewhere else, but unfortunately not on XDA. I accidentally put my s pen in my phone backwards and it was stuck. Of course, I frantically pulled it out, but the end is now stuck inside the phone and will not come out.
Anyone have any advice? Would I be able to take it back under a 14 day return or warranty it? This really sucks right now.
So I advise you all not to do what I did.
Click to expand...
Click to collapse
I was specifically warned not to do this by my best buy sales person. I thought, well, let me see if there's resistance before it gets stuck...Nope! Like an idiot, I broke it off in there. The good news is that Samsung will repair it for a cost. I'll let you know how much. Call it an "idiot tax"
taylor7667 said:
I was specifically warned not to do this by my best buy sales person. I thought, well, let me see if there's resistance before it gets stuck...Nope! Like an idiot, I broke it off in there. The good news is that Samsung will repair it for a cost. I'll let you know how much. Call it an "idiot tax"
Click to expand...
Click to collapse
This made me laugh. :thumbup:
I put my pen in backwards and had it stuck although I didn't break the end by forcing it out. I tried to exchange it at Best Buy, but was turned down. I called Samsung Support and they created a 2-day shipping label for me to send them the phone. I sent them the phone 8/26 and it is scheduled to arrive in my hands 9/10 which means I will be apart from my phone for 16 days. I was not charged for the repair nor the shipping to and from the repair center.
Blue circle explains it all...
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Guys there is a way to get it out without breaking it.
https://youtu.be/oEUaeGYhTlk
Euphoria64 said:
Guys there is a way to get it out without breaking it.
https://youtu.be/oEUaeGYhTlk
Click to expand...
Click to collapse
Thanks for the link. I would never be stupid enough to put it in backwards but just in case I let someone use my device and they do, this is great info.
Yes, I thought I would never be stupid enough to put it in backwards either. But rushing to clear out from one meeting on the way to another one, talking to some folks at the same time, in backwards it went.
My only gripe with Samsung is there is absolutely NO difference in resistance inserting it backwards or forwards, although I'm not sure it would be possible to do that and keep the flush fitting s-pen.
I used the drinking straw method to remove my s-pen, and the internals of the phone are fine. Thank you Internet for saving my device!
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
I've seen many videos confirming the paper method works to fix this issue. Your post is the first I've heard that the straw method also works. It is the ease in which this mistake can be made that is the design flaw.
4 hour old note 5... at a bar with co-worker. he dares me to put it in backwards. i foolishly did. got stuck. was able to remove it after some force and playing around. works, but phone has no detection of in/out as expected. called ATT and their sending me a replacement. had the rep state on the record the pen was "stuck inside device, and now that it has been removed has broken phone-to-pen sync"
blah :-\
simbill said:
4 hour old note 5... at a bar with co-worker. he dares me to put it in backwards. i foolishly did. got stuck. was able to remove it after some force and playing around. works, but phone has no detection of in/out as expected. called ATT and their sending me a replacement. had the rep state on the record the pen was "stuck inside device, and now that it has been removed has broken phone-to-pen sync"
blah :-\
Click to expand...
Click to collapse
Lol, my story is similar to yours. I first read about the issue and didn't believe it could be that easy to render the spen useless. It was that easy. Customer support came through for me. Not a big issue anymore since there is a known easy way to fix.
Sent from my SAMSUNG-SM-N920A using Tapatalk
serpent2005 said:
Lol, my story is similar to yours. I first read about the issue and didn't believe it could be that easy to render the spen useless. It was that easy. Customer support came through for me. Not a big issue anymore since there is a known easy way to fix.
Sent from my SAMSUNG-SM-N920A using Tapatalk
Click to expand...
Click to collapse
Crazy right? I didn't even go THAT far into the device. Our eyes wide in shock and amazement as we tried to process what had just happened. It was just as I was wrapping up the showing off features and screen bit too. Damn, maybe next time lmao. Att got my back though, lucky !
willbs94 said:
So this has been posted only once somewhere else, but unfortunately not on XDA. I accidentally put my s pen in my phone backwards and it was stuck. Of course, I frantically pulled it out, but the end is now stuck inside the phone and will not come out.
Anyone have any advice? Would I be able to take it back under a 14 day return or warranty it? This really sucks right now.
So I advise you all not to do what I did.
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Take it to your local repair store. They can have it back to you in no time. If you are in Montana I can help
Already experiencing hardware issues with the display of my Note 10+ Unlocked 256GB Aura Glow that I bought directly from Samsung.com.
I received my device Aug 21, and two days ago 2 green vertical lines appeared on the left side of my screen, right where the screen bends. Never dropped this phone, just appeared when I was checking my emails. The vertical lines do not go away when the screen is on. Even went in the boot menu to clear the cache, and the lines are just constantly present. (Picture attached)
Getting the run around from Samsung that's super disappointing. I called Samsung.com first, and they were wanting me to send my device in so they can try to repair it. Leaving me phoneless for up to 10 days.... Since I traded in my spare phone, Note 9 to get that 600 discount. I told them that's unacceptable, then remembered I also purchased Samsung Premium Care. So they told me to call them, but mentioned I may have to pay to get a replacement on a frickin phone not even a month old... So I called Premium Care, and they are unsure of the situation, and have to work with Samsung.com in getting this defective device warrantied.
So they gave me a claim # and told me they will contact me in the next few days with a plan... I'm so disappointed with Samsung over this situation. Just wanted to share this info in case this display issue happens to someone else. Will update on how Samsung is going to take care of their defective device.
Anyone else have experience getting their devices warrantied when purchased directly from Samsung.com?
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I'd go through whatever wireless service you're using like T-mobile, Verizon, etc, talk to a supervisor if you don't get anywhere with a regular representative....and see if they can do anything. It's so damn ridiculous what you're going through. If your mobile provider can't do anything, then I would call your bank or whatever credit card you charged through and file a dispute against the charge, tell them what all is going on and that Samsung refuses to do anything and send the thing back and then go get one at Best Buy or something. I've heard nothing but horror stories with Samsung.com and going through Samsung to buy directly from them.
OP purchased the phone directly from Samsung.com, as stated in the first sentence. How is the carrier involved in this? I would call Samsung, speak to manager and request new phone be send to me and return old one after receiving replacement. I would probably give them my CC as a warranty that I will send the phone back, instead of keeping both. Another option would be to buy some cheap phone (I've seen some for less than $100) and use it as backup. I keep my old Note3 as a backup for years and actually needed to use it on at least 4 different occasions and it still works great. The last option maybe look for Samsung store or service place in the area and deal with them in person?
Thank you for the reply. That's a good idea, return it and buy one from Best Buy. I really wish I kept my Note 9, I did wait until the last day to mail it out just in case. I got the unlocked version since I'm in the process of switching from T-Mobile to Spectrum Mobile because they use Verizon's network and it's only $14/mo if I go by the gig since I tend not to use much data since I keep everything downloaded on my phone. Especially since T-Mobiles network is unbearable in my area. I will give Apple credit with being able to just walk in the store with an issue.
I use to run Google Nexus devices until Pixel came out with their subpar 1st phone. I was so pissed I bought a iPhone the next day haha. When I had hardware issues they just swapped my iPhone. However I got tired of them after a couple years and missed android. So I went Note ever since without any issues until now (N8 & N9 were flawless). My Grandma is still using my Nexus 5 (LG), and my Mom is using my Nexus 6 (Motorola) still today. Sorry for the ramble lol.
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pete4k said:
OP purchased the phone directly from Samsung.com, as stated in the first sentence. How is the carrier involved in this? I would call Samsung, speak to manager and request new phone be send to me and return old one after receiving replacement. I would probably give them my CC as a warranty that I will send the phone back, instead of keeping both. Another option would be to buy some cheap phone (I've seen some for less than $100) and use it as backup. I keep my old Note3 as a backup for years and actually needed to use it on at least 4 different occasions and it still works great. The last option maybe look for Samsung store or service place in the area and deal with them in person?
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Thanks man, I totally forgot there's a store near me inside one of the Best Buy's. I'll stop by and just see if he can do anything. Yeah may just need to get a cheapo to use, depending what I hear back from Samsung Premium Care.
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MikeOIF08 said:
Thanks man, I totally forgot there's a store near me inside one of the Best Buy's. I'll stop by and just see if he can do anything. Yeah may just need to get a cheapo to use, depending what I hear back from Samsung Premium Care.
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Going to Samsung store is probably best option, because he can verify right then and there the phone is defective and needs to be replaced under warranty? But I never had warranty issues with any of my phones, so no personal experience in "how it should work" against "how it actually works"
pete4k said:
Going to Samsung store is probably best option, because he can verify right then and there the phone is defective and needs to be replaced under warranty? But I never had warranty issues with any of my phones, so no personal experience in "how it should work" against "how it actually works"
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Yeah definitely, I'll post back what I find out. That would be so nice just to swap out on the spot. I also found out I have a authorized repair shop in my state of Ohio. However it's like 90mins away... FML haha
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