[Q] Xperia arc lock code - Xperia Arc Q&A, Help & Troubleshooting

[Q] Xperia arc lock code - Xperia Arc Q&A, Help & Troubleshooting

I´m back to my satio since my arc was stolen, last monday. And with it, a 32Gb sd.
I´m going to buy a Xperia S; After android, I can´t use a symbian phone anymore...
Anyway, I was wondering if the lock code of my old arc will give some headache to the thief...?

No the lock code will not give him any trouble. You can get it remove within a couple of minutes. Doesn't matter if it's a patern, pin or pwd... it can easily be removed with some of the online tools.
Cheers

well, so this will be a lesson, and I will take more care of the next one ...
thanks fluxgfx.

Just report the stolen phone with the relevant government agency to have your IMEI block.
Or if your phone came from a mobile carrier, tell them and they will assist you in blocking the phone's IMEI.
Ba careful next time.
Sent from my LT15i using XDA

IMEI can also be changed

Related

[Q] Round up of BL Unlock Allowed: No Rumors, Theories and Experiences

Right, I have a R800i aka Xperia play from O2-UK
I have BL Unlock allowed: no (guessable from the title)
Before I take the plunge of paying $15 of my cash to some guy whom just happens to have bought the SETool box I want to 'verify' that all the Legends around the various myths are lies and that I coud'nt have avoided spending $15.
Firstly, a while ago I saw a guy post up that he also had a super-annoying-sony-carrier-love-locked-bootloader and he used S1Tool and unlocked it. Is this true? Any experiences? Here's the Original thread
Next, I came across several sites fastgsm and wotanserver, fonefunshop - both offered to do the service but required you to have 12W12 thing on the back. I have higher - 11W46 in fact.
Any other rumours? anyone?
I have it SIM UNLOCKED. And no matter how many times I talk to O2 the support is useless - they say check PC Companion and other stuff.
I'm ready to part with a maximum of $10. It's not like the $5 will kill me it's just I don't want to pay some random guy money cos you know - he'll run off with a joyful face and if it then turns out his hickary and ajigary did'nt work I'll be back at square one only with $15 less cash

Even if it say no, if you plug in the device when its off while holding the search, and the blue light turns on, then you maybe likely still be able to unlock it. If not, then you'll have to pay. Out side of those website which I haven't tried, there are only two person I am aware of that provide this unlocking server and they both are professional. Also I don't think they make any profit from it, though someone else will know better about this.

I used Wotan server and within 5 minutes of paying 7.99 EUR I had an unlocked boot loader
Quick easy and simple
Sent from my R800i using xda app-developers app

I have an r800i and was able to unlock its bootloader on my own without paying anything. I used the method wherein you'll stick a paper clip and wiring thing, just googled bootloader unlock and was able to get the 3 method to do so and did the best out of 3. Back then even if my bootloader is unlocked, it won't brick via OTA update. It was in youtube.
sent from Xperia PLAY™ via Tapatalk™

Should also mention my boot loader unlock status was no
Sent from my R800i using xda app-developers app

eksasol said:
Even if it say no, if you plug in the device when its off while holding the search, and the blue light turns on, then you maybe likely still be able to unlock it. If not, then you'll have to pay. Out side of those website which I haven't tried, there are only two person I am aware of that provide this unlocking server and they both are professional. Also I don't think they make any profit from it, though someone else will know better about this.
Click to expand...
Click to collapse
No blue light . I think I know the two people you're talking about
Xperia Unlock Service being one
and the other PhoneUnlockServer
As I said I'm prepared to pay it's just I would feel way more secure paying someone like wotanserver rather than a guy or girl (That I know literally nothing about other than he/she unlocks phones)
ILikeTheWayYouMove2 said:
I used Wotan server and within 5 minutes of paying 7.99 EUR I had an unlocked boot loader
Quick easy and simple
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
What does your sticker under the battery say? I mean the **W** mine goes 11W46 (Meaning it was made in 2011 in the 46th week )
Wotan server says you need less than 12W12 for their trick to work. SO am I right in assuming it will work for me? Any experiences with 11W46? 12W12 should mean it was made in the year 2012 and in the 12th week. That should mean mine is earlier right?

nanoadmin said:
No blue light . I think I know the two people you're talking about
Xperia Unlock Service being one
and the other PhoneUnlockServer
As I said I'm prepared to pay it's just I would feel way more secure paying someone like wotanserver rather than a guy or girl (That I know literally nothing about other than he/she unlocks phones)
What does your sticker under the battery say? I mean the **W** mine goes 11W46 (Meaning it was made in 2011 in the 46th week )
Wotan server says you need less than 12W12 for their trick to work. SO am I right in assuming it will work for me? Any experiences with 11W46? 12W12 should mean it was made in the year 2012 and in the 12th week. That should mean mine is earlier right?
Click to expand...
Click to collapse
Yeh you should be good mine was like 11w11 or something like that but its so easy using wotan and cheaper and they have a good customer service
Sent from my R800i using xda app-developers app

ILikeTheWayYouMove2 said:
Yeh you should be good mine was like 11w11 or something like that but its so easy using wotan and cheaper and they have a good customer service
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
Hey, did you use Testpoint or was it software based? I'll probably try it this week sometime anyway but just curious.

Was test point but there's a video tutorial showing you what to do its pretty fool proof
Sent from my R800i using xda app-developers app

ILikeTheWayYouMove2 said:
Was test point but there's a video tutorial showing you what to do its pretty fool proof
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
YEs if you download the unlock tool for the xperia play on wotanserver.com it has an embedded video detailing what to do.

There! Thats what i used to unlock my BL the test point, look for bootloader unlock xperia play on youtube, theres a link on where to download software so you can do it on your own and without paying service wherein you have to be in teamview. Anyone confident enough can unlock thier own device using this method.
sent from Xperia PLAY™ via Tapatalk™

Took the plunge of wotanserver.
So i paid Wotanserver €8 (£7 (or equivalent in local currency))
PayPal immediately messaged me saying that "You sent a payment of €7.99 EUR to WahWai Electronic Technology Limited ([email protected])" FastGSM hmmmmmm........ Doesn't it ring a bell.
Anyway the setup was painless, literally open the setup file. All the drivers will be installed along the way of the install procedure. Handy.
Then you open up the thing and tell it your phone model it goes OK, shows you a little video how to connect the testpoints (Calls it TP to GND Connection presumably pronounced TiiPe too GRRRRRnd) Anyway, connect the phone as shown, it goes oh yeah, phone detected checks your account balance and does the BL unlocking.
The monetary transfer literally took no time at all (Excl the time I spent typing in my PayPal details)and the actuall process took less than 10s (no joke)
If you consider using wotanserver though try to do the whole process without credits so you know if your phone works to avoid disappointment after you paid - Select model and connect it the softwre will say 'checking account' and then say not enough credits if it can unlock the phone but won't due to insufficient money. Try it first, pay it and do it again later.
Overall it worked! My phone is now unlocked the bootloder has a version of r9******* (not censored just can't remember) and even the little BL unlock allowed status has been set to yes :laugh:
Now just need to get CWM on there and flash a decent ROM. But that's a different issue.
Thanks for all your help guys (and girls)

[Q] Dying ZL

It seems I'm having issues with my 6506 ZL and I don't know if it's related to the Battery bug issue, and/or something else - so I've come to my brothers and sisters here to help :good:
1. The phone will not boot unless it's plugged in (either through USB or the wall charger) as once it hits the Sony logo (or animation) it will turn off.
2. Once I manage to get in, I'm able to use the phone with no issues
3. ..and when I unplug the phone again, if I leave it alone, I'm able to do basic things like use the unlock screen go to different homepages, and open the app drawer
4. If I select a widget, app, or go into settings, the phone turns off.
Since an update wasn't available via the PCC or SUS, I flashed the most recent firmware 10.3.1.A.0.244 myself, and it doesn't seem to help the issue so I'm led to believe it's a problem with the hardware itself - maybe a sensor or something that reads the battery as dead?
Does anyone have any ideas as to what else I can try doing, or am I SOL and need to send it to Sony repair (and potentially have to pay to fix it)? Any help or input would be greatly appreciated

Did u tried to contact Sony? They can replace your phone for free.
Sent from my C6506 using xda app-developers app

They don't seem to be much help - they're trying to pawn it off to my carrier to repair

Hung Wei Lo said:
They don't seem to be much help - they're trying to pawn it off to my carrier to repair
Click to expand...
Click to collapse
In what country you are? Did you bought the phone from the carrier?
Sent from my C6506 using xda app-developers app

maclancer said:
In what country you are? Did you bought the phone from the carrier?
Sent from my C6506 using xda app-developers app
Click to expand...
Click to collapse
I'm in Canada. I bought the phone second hand, through kijiji.ca - it was locked to one carrier (Bell) and I'm with Rogers, so I had to get it unlocked. The rep kept insisting that I have to send it through Bell since it's "their" phone

Hung Wei Lo said:
I'm in Canada. I bought the phone second hand, through kijiji.ca - it was locked to one carrier (Bell) and I'm with Rogers, so I had to get it unlocked. The rep kept insisting that I have to send it through Bell since it's "their" phone
Click to expand...
Click to collapse
There are ROMs available that allow you to unlock it and install any SIM card. I bought mine from Amazon unlocked.
Sent from my C6506 using xda app-developers app

maclancer said:
There are ROMs available that allow you to unlock it and install any SIM card. I bought mine from Amazon unlocked.
Sent from my C6506 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the info - I'll keep that in mind for the future, now that I'm semi-comfortable flashing roms :/ Judging by the way he was grilling me, I don't think Sony would accept a modified phone anyway to repair.
But based on my issue, I'm lead to believe it's a hardware issue. Should I try flashing another rom to see if it improves (though I still need to figure out this business about kernels)

Update:
Sony is going to send me a coffin so I can ship my phone to them to get repaired. I have a feeling that they're going to ask for a proof of purchase, however, this phone was given to me as a gift, and the guy who gave it to me is only here 6 months out of the year...am I SOL? any kind soul out there have a bill I could "borrow"?

Sony Xperia ZL C6505 woes
I know this is a bit late (as the post is dated), but it is a hardware issue.
I had the exact same issue, and I managed to figure out the pattern to get past the "boot loop". I do believe it is a board issue, where there has to be some controller that lets the phone know when the battery is dead or not. And I'm 95% sure, its the heat generated by the phone that has ruined that component. Sony makes very excellent products (I've had a number of them- PSP, PS Vita, 2 Sony Vaio laptops), but sometimes when they make silly mistakes- like failing to properly dissipate heat from a handheld device running a quad-core processor. Never had any heat issues with the pSP or PS Vita, but definitely with the two VAIO laptops.
In this instance, I at first thought it was the phone battery, but i ran CPU-z utility on the phone, and it found the battery life to be good. I then took it to a place to change the battery (believing it was a false reading), but they confirmed the battery was good. The phone was experiencing a board issue.
So definitely no firmware flash or Android OS update is going to fix that. It may fix the issue in the future if it prevents some Android OS/Google system component from running the system hot. My phone is on Android OS 4.1.2, and when the battery level fell below 40%, it would start to get hot (roughly 65-70 Celsius); sometimes apps to help cool the phone would drop temperature to 42 Celsius.

[Q] [Help] Phone shutting down when unplugged

Hi,
I'm experiencing some problems with my Xperia ZQ (C6503), which I bought less than a month ago, and would like to know if someone could help me, I'm getting desperate
The problem:
When turning on the phone, it displays the SONY logo (or DooMLoRD's, if I install TWRP recovery) for about 3 or 4 seconds, then shuts down (I can't even get to the boot animation, where there's the XPERIA logo and the waves).
The only way to get it to boot is turning it on while having the USB cable connected to a charger or PC. It will work just fine until I unplug it.
At this point, if I leave it alone and only access the home screen or SMS app, it will remain on until the battery is fully discharged. However, if I open any other app like WiFi networks, camera, contacts etc., it WILL shut down and I'll have to plug it again to be able to boot up...
What I did with the phone before this happened:
- Rooted using DooMLoRD Easy Rooting Toolkit and used it for a few days
- Unlocked boot loader with Flashtool
- Flashed DooMLoRD's CWM-Based Recovery 6.0.3.2
- Installed AOKP MR1 Milestone 2 (Android 4.2.2) and used it for a couple weeks
What I did trying to solve the problem:
- Wiped data/cache/dalvik cache
- Flashed various stock brazilian ROMs through Flashtool (10.3.A.1.434, 10.3.1.A.2.67 and 10.3.A.0.423) countless times
- Flashed AOKP again
- Restored to 10.3.1.A.2.67 using Sony Update Service (had to relock the bootloader with Flashtool)
- Tried updating using Sony PC Companion but it said I'm already in the latest version
- Tried to use Sony Emma but I can't get login credentials (I'm not receiving the confirmation e-mail)
I followed some instructions for similar problems in the Q&A forum but most of them end saying the owner had to send the phone to warranty, but they never say what's the outcome...
Do you think I'll have to do the same? If so, is there anything more to before sending it, other than relocking the bootloader and flashing stock firmware?
Thanks and sorry for the lengthy thread

My unit is still in the service and awaiting battery. The same problem, which as far as I know is only present to the ZL model, and the root cause is the malfunctioning battery. I did not do anything with my C6502, its completely stock, but the dealer wants me to present a receipt for them to acknowledge the warrantry of my unit. I politely told them that the unit is several months old and it has not been opened and in pure stock condition. What then will be my protection when the unit was a gift from my daughter I argued.
In short I did not prevail and yes it is bummer considering that the phone is about 3 months old in pure stock condition. I am beginning to doubt the brand and how they stand behind their product. First time to use Sony, Am currently using my old reliable Samsung Galaxy S2 while waiting for the ZL battery. Yes I will pay for everything. parts and labor. [email protected]#$ accept my apologies for releasing. . .

its happening to the Z as well.
I went through this September, it took 5 weeks and they sent me an Xperia Z as replacement which was great because the ZL development stalled.

some info
The problem is with the BMS (battery management system) inside the battery pack (--> http://en.wikipedia.org/wiki/Battery_management_system).
If an unsafe state is detected, the BMS shuts down the battery to prevent it from severe damage (fire, etc.).
Some people manage to "repair" the BMS by going through several charge and discharge cycles but this doesn't always work.
A few years back we've played around with some cheap lithium polymer battery packs without BMS.
On heavy discharg load around 50% of the cells caught fire.. (Well, we were building an electronic car for the formula student, but the concept is the same )
If you send your phone in to Sony, in most cases they don't change the battery, they just reset the BMS.
This problem can occur with all modern lithium batteries, depending on the BMS thats used inside.
I'll post here if I find a way to reset the BMS for the ZL battery, but I don't think it's that easy..
And still, you would have to open your device and connect the battery to a small microcontroller (if someone has programming skills, it might work with the Arduino board..?!?)
Depending on where you live, it can take very long (2 months plus) until you get your phone back.
You might think about replacing the battery yourself.. You can find them on ebay and several battery suppliers online for around 35$.
Here you can find the service documents: http://forum.xda-developers.com/showthread.php?t=2516874

my ZL too had this strange auto shutdown thingy, mine was fully stock, no root no unlocking.
i sent it to sony for repair. they sent me a new ZL within a week saying it had some problems with the battery.
i live in India.

Thanks for the information, I knew it was something with the battery. Some people said their phone came back to life after reconnecting the battery.
EDIT: I don't know anything about this battery management system, but Z/ZL seems to have a pretty dumb one.
Since I just got the phone and wouldn't open it, i tried discharging the battery but things got worse, the phone got stuck on a boot loop with the red LED blinking 3 times and was not charging again.
Thankfully it charged back when I tried with the original charger and cable (they were at work).
I just dropped the phone at an authorized repair center, they'll sent it to Sony and I will (or should) receive it back in up to 20 days.
Will let you guys know when I get any news.

OK, got my phone back (a new one, actually) this saturday, after 22 days.
They confirmed the problem was something with the battery.
Thanks for all the help!

That's good to hear that you got it back. I just sent my ZL in for this same issue.
Osni~* said:
OK, got my phone back (a new one, actually) this saturday, after 22 days.
They confirmed the problem was something with the battery.
Thanks for all the help!
Click to expand...
Click to collapse

Sony Repair Service is awful.
Onsi~ did it take 22 business days or 22 calendar days? Mine phone has been at Sony's repair center for 31 calendar days 20 business days and the repair center just seems to be sitting on their hands. Sony's tech support doesn't seem like they can push it along either.
Osni~* said:
OK, got my phone back (a new one, actually) this saturday, after 22 days.
They confirmed the problem was something with the battery.
Thanks for all the help!
Click to expand...
Click to collapse

dr2005k said:
Onsi~ did it take 22 business days or 22 calendar days? Mine phone has been at Sony's repair center for 31 calendar days 20 business days and the repair center just seems to be sitting on their hands. Sony's tech support doesn't seem like they can push it along either.
Click to expand...
Click to collapse
Hello dr2005k,
It took 22 days (16 business days).
The deadline given by the attendant was initially in days, but when I called them near the end of the deadline they claimed it was in business days .
It all depends on your agreement with the repair center. If it has already expired and they are sitting in their hands, like you said, you can complain to them (if you didn't already) and maybe say you would sue them if they don't give your phone back. (Even if you don't intend to, they will get scared and try to solve your problem a little faster ).
Also try contacting Sony directly, that's what I was about to do.
I had a last resort option, in my contry (Brazil) there's a law that states if the product spends more than 30 days in the repair center, the manufacturer has to give you another one (brand new, not refurbished) or your money back.

My Xperia ZL started shutting down when unplugged
My ZL is also shutting down when unplugged. Will changing the battery help?

Osni~* said:
Hello dr2005k,
It took 22 days (16 business days).
The deadline given by the attendant was initially in days, but when I called them near the end of the deadline they claimed it was in business days .
It all depends on your agreement with the repair center. If it has already expired and they are sitting in their hands, like you said, you can complain to them (if you didn't already) and maybe say you would sue them if they don't give your phone back. (Even if you don't intend to, they will get scared and try to solve your problem a little faster ).
Also try contacting Sony directly, that's what I was about to do.
I had a last resort option, in my contry (Brazil) there's a law that states if the product spends more than 30 days in the repair center, the manufacturer has to give you another one (brand new, not refurbished) or your money back.
Click to expand...
Click to collapse
Thanks for the reply. I'll be contacting them again tomorrow to see if the device they offered me over a week will get shipped soon.
---------- Post added at 04:51 PM ---------- Previous post was at 04:38 PM ----------
Rianto said:
My ZL is also shutting down when unplugged. Will changing the battery help?
Click to expand...
Click to collapse
Most likely but you'll most likely have to send it to a Sony repair facility for warranty work. I hope you have better luck than I do getting your phone repaired and sent back.

Osni~* said:
Hi,
I'm experiencing some problems with my Xperia ZQ (C6503), which I bought less than a month ago, and would like to know if someone could help me, I'm getting desperate
The problem:
When turning on the phone, it displays the SONY logo (or DooMLoRD's, if I install TWRP recovery) for about 3 or 4 seconds, then shuts down (I can't even get to the boot animation, where there's the XPERIA logo and the waves).
The only way to get it to boot is turning it on while having the USB cable connected to a charger or PC. It will work just fine until I unplug it.
At this point, if I leave it alone and only access the home screen or SMS app, it will remain on until the battery is fully discharged. However, if I open any other app like WiFi networks, camera, contacts etc., it WILL shut down and I'll have to plug it again to be able to boot up...
What I did with the phone before this happened:
- Rooted using DooMLoRD Easy Rooting Toolkit and used it for a few days
- Unlocked boot loader with Flashtool
- Flashed DooMLoRD's CWM-Based Recovery 6.0.3.2
- Installed AOKP MR1 Milestone 2 (Android 4.2.2) and used it for a couple weeks
What I did trying to solve the problem:
- Wiped data/cache/dalvik cache
- Flashed various stock brazilian ROMs through Flashtool (10.3.A.1.434, 10.3.1.A.2.67 and 10.3.A.0.423) countless times
- Flashed AOKP again
- Restored to 10.3.1.A.2.67 using Sony Update Service (had to relock the bootloader with Flashtool)
- Tried updating using Sony PC Companion but it said I'm already in the latest version
- Tried to use Sony Emma but I can't get login credentials (I'm not receiving the confirmation e-mail)
I followed some instructions for similar problems in the Q&A forum but most of them end saying the owner had to send the phone to warranty, but they never say what's the outcome...
Do you think I'll have to do the same? If so, is there anything more to before sending it, other than relocking the bootloader and flashing stock firmware?
Thanks and sorry for the lengthy thread
Click to expand...
Click to collapse
Exactly the same problem here buddy...
Here's a little email I've sent Sony Tech Support and their Press people:
"I've purchased my Xperia ZL in the United States (online at the end of March 2013 at ATGSM.com) and started using it mid April, 2013. I currently live in Sao Paulo, Brazil.
After using this phone normally for about 9 months, there was this one day back on the first week of January 2014, where I was taking lots of photos at the world famous "Serra da Capivara National Park" and could just feel the phone heating up like never before. Next thing I know, the screen went blank and phone would not respond when I pressed the power button.
I had to pres the reset button in the back of the phone in order to make it work again. But once I tried to load the camera app, the phone would automatically shut itself off. I thought it could be related to a faulty or corrupted External SD Card, so I went ahead and removed that as well before I attempted to turn my phone back on. After the system loaded up again I tried to oped the camera app and the phone turned itself off again. Any app that would require a significant amount of processing power would cause the phone to freeze and shut off.
So I decided to charge the phone all the way up until 100% (while powered off). When it reached 100% I turned it back on and used it normally (while it was still plugged to the wall charger), so I thought... Great, the phone is "OK again"! Then I went ahead and unplugged the phone off the charger, expecting it to function normally... In just a matter of minutes, with just a little bit of usage (checking emails or browsing the web) the phone simply shuts itself off on its own, yet again. I tried to turn the phone back on again and just as before, I was greeted by the Sony logo and - without any warnings or alerts - the screen simply goes blank again and that's it. This is all it does on the battery.
I've searched online for a solution for this problem and I got nowhere. My phone is all stock, bootloader locked, not rooted. I've formatted and updated it with the latest Firmware (10.4.B.0.569) a couple of times using Sony's Update Service application for Windows to no avail. Nothing seems to fix this battery/shut down on its own problem. There's tons of other Sony users complaining about similar issues with their Xperias. Just look up "xperia zl shuts off" on Google and you'll see what I mean.
My phone is one big dud...
So there you have it - one big useless US$650 piece of hardware. That only functions normally when it's plugged into a wall charger or your average computer USB port.
Not much of a "mobile" phone if you ask me.
I'm extremely unhappy with Sony's hardware and their inflexible technical support.
I've purchased this device in the United States and they can only grant me tech support under my 1 year manufacturer's warranty if I ship it over to their facility in Texas for repairs. That's no big deal for me. The one big problem is: They want me to have a US shipping address so they can ship if over to that address after they finish repairing/replacing/refurbishing my phone. And I've got a big problem with that.
I do not live in the United States. How am I supposed to pick my phone up over there?
After doing some digging through my phone's IMEI, Sony's tech support representatives brought to my attention that my device is a "Grey Market" phone (meant to be used in Singapore?) and that they don't even know how long it will take for them to service my phone. According to their supervisor, it could take anywhere from 1 month up to 4 months, maybe even more for them to repair and send it back to me.
See what I'm going through here?!?!?!
What good is it for a company as big as Sony to print and place a cute little warranty pamphlet inside the box of your brand new phone, containing the numbers of several different technical support worldwide if the 1 year warranty is not going to be covered in all of those different countries??????????????
I took the initiative to call Sony's specialized Xperia Mobile support telephone number from that pamphlet that came with my phone (not a free call, by the way) here in Brazil and shared with them my frustration regarding my Xperia ZL. They were sympathetic with me, and readily provided me with 3 different authorized service centers near my home, with their respective addresses and telephone numbers.
I managed to reach a couple of those authorized repair centers here in Brazil (over the phone) only to find out that they DO NOT have any of these Xperia ZL / ZQ batteries in stock. They also mentioned that several other customers called them and shared their bad experiences with their Xperia ZQ's battery life (defective batteries) and were greeted the same way: "I'm sorry, we can't help you. We do not carry that replacement battery in stock. We have already placed the order for those with Sony, but there's no estimate of when or even if these will ever arrive in our store anytime soon... I'm sorry about that..."
Yeah, I'm sorry about that too Sony.
I'm really sorry I bought a Sony smartphone.
I wish I could go back in time and buy a Samsung Galaxy S4 Google Play Edition instead.
But it's too late... I've already spent 650 bucks on your crappy smartphone, Sony.
Looking back, I can tell you that I've had problems with lots of other computer components that I've purchased in the States, from several different manufacturers. And I've RMA'd lots of these defective memory modules (RAM), defective SD Cards, etc. I've shipped it from Brazil straight to them in the States and in less than 1 month after they received my RMA, they went ahead and shipped a replacement back to me (in Brazil) FREE OF CHARGE! Most importantly, with NO HASSLE! That's right, NONE of these companies refused to ship it back to me at my Brazilian address like Sony is doing to me at this time.
This is the worst customer support from such a big and Global company that I've ever dealt with in my entire life.
Shame on you Sony!
After this horrible experience, here's a few things that I CAN and WILL DO for sure:
- I will NEVER buy another Sony device (camera, smartphone or laptop) ever again.
- I will never recommend a Sony product to any of my friends and family.
- I will never buy another phone with a built in, internal battery.
Sony has been continuously releasing and flooding the market with new phones that doesn't add a whole lot of improvements over their previous gen devices (ZR - Z - ZL - Z1 - Z1 Ultra - Z1S and so on). All they do is depreciate the value of what they have already released just a few months for just a little more, sometimes even less money than what you paid for your current "last gen" Sony phone just 2 or 3 months ago.
The Xperia ZL was released with last gen Snapdragon S4 Pro and in just a couple of months after I purchased my ZL they released a new, better spec'd smartphone, the Xperia Z1. And now, Sony has just announced the Xperia Z1S...
I understand that in today's mobile market / segment it's "the norm" to have this ever evolving and improving trend of new technology on mobile devices, but this seems to be getting kind of out of hand. You buy something today for US$650, sometimes even more depending on where on earth you live, only to see it become seemingly obsolete in just a matter of 3 months.
Sighs...
I'm through with Sony."
Sorry for making it lengthy as well!

Rianto said:
My ZL is also shutting down when unplugged. Will changing the battery help?
Click to expand...
Click to collapse
I suggest you to first try restoring your device with Sony Update Service (it's in Sony website, just Google for it). If the problem persists, you now have a charger-dependant smartphone.....
Not sure if replacing the battery will help... I've read that someone fixed the problem just by detaching the battery cable, waiting a few minutes and then plugging it back, but I can't verify that.
Keep in mind that opening you device will void the warranty.
You can send it to repair center if it's still in warranty (or if you're willing to pay), but remove any customisation before that (eg. lock bootloader, restore TA partition etc.).
dr2005k said:
Thanks for the reply. I'll be contacting them again tomorrow to see if the device they offered me over a week will get shipped soon.
Click to expand...
Click to collapse
I hope you can get your phone soon .
AndroidBR said:
Exactly the same problem here buddy...
Here's a little email I've sent Sony Tech Support and their Press people:
[...]
Click to expand...
Click to collapse
Those are my feelings, exactly.
I really fail to understand why Sony did nothing to correct this problem since it's clearly visible that ALL Xperia Z(insert letter/number here) models have this issue. Some start to show the symptoms on the first week and others after 1 year.
I love my Xperia ZQ/ZL, it's an awesome phone, but I have this feeling that this problem will occur again (bad luck if it's after the warranty...) and I should just have bought another model/brand (not the S4 though )...
That being said, whenever someone asks me for advice to buy a new phone, I tell them to get away from the new Xperias. They are great phones, but you may be granted in the battery issue lotto

Yes and it's being sent back again.
Osni~* said:
I hope you can get your phone soon .
Click to expand...
Click to collapse
Well I got my phone back from Sony Tuesday Night. And it's going back today... Sigh. They sent me back my old phone after offering me a new one which kinda annoyed me. Then when I tried to actually call someone with it they couldn't hear me and I found out that the main microphone is now broken. Hopefully it doesn't take another 6 weeks to get a fixed or replacement. I'm a very patient person but this is starting to wear that down really quick. I never had warranty work be this useless.

Agr! this is the exact problem with my phone. Just started this week, i start the camera app and the phone crashes! I had to keep it on charge for the most part to get it to work, so.. its a wired phone now.
Can someone document a quick way to get it fixed or replacement, where did you start? sony chat, email or visiting a repair store?

Osni~* said:
Hi,
I'm experiencing some problems with my Xperia ZQ (C6503), which I bought less than a month ago, and would like to know if someone could help me, I'm getting desperate
The problem:
When turning on the phone, it displays the SONY logo (or DooMLoRD's, if I install TWRP recovery) for about 3 or 4 seconds, then shuts down (I can't even get to the boot animation, where there's the XPERIA logo and the waves).
The only way to get it to boot is turning it on while having the USB cable connected to a charger or PC. It will work just fine until I unplug it.
At this point, if I leave it alone and only access the home screen or SMS app, it will remain on until the battery is fully discharged. However, if I open any other app like WiFi networks, camera, contacts etc., it WILL shut down and I'll have to plug it again to be able to boot up...
What I did with the phone before this happened:
- Rooted using DooMLoRD Easy Rooting Toolkit and used it for a few days
- Unlocked boot loader with Flashtool
- Flashed DooMLoRD's CWM-Based Recovery 6.0.3.2
- Installed AOKP MR1 Milestone 2 (Android 4.2.2) and used it for a couple weeks
What I did trying to solve the problem:
- Wiped data/cache/dalvik cache
- Flashed various stock brazilian ROMs through Flashtool (10.3.A.1.434, 10.3.1.A.2.67 and 10.3.A.0.423) countless times
- Flashed AOKP again
- Restored to 10.3.1.A.2.67 using Sony Update Service (had to relock the bootloader with Flashtool)
- Tried updating using Sony PC Companion but it said I'm already in the latest version
- Tried to use Sony Emma but I can't get login credentials (I'm not receiving the confirmation e-mail)
I followed some instructions for similar problems in the Q&A forum but most of them end saying the owner had to send the phone to warranty, but they never say what's the outcome...
Do you think I'll have to do the same? If so, is there anything more to before sending it, other than relocking the bootloader and flashing stock firmware?
Thanks and sorry for the lengthy thread
Click to expand...
Click to collapse
this is the common problems in all the xperia zl, as it occurs after android 4.3 update, even i am also suffering fom this problem, my bootloadert was unlocked, i had relock it using flashtools, but it had just relock my bootloader, no drm keys came back, and give it to sony service center, as after unlocking my bootloader, previous os was not installing, its 5 days now, and service center is still trying to repair my phone, your they also got headache, tommorow i will ask them to replace the cell !

dr2005k said:
Well I got my phone back from Sony Tuesday Night. And it's going back today... Sigh. They sent me back my old phone after offering me a new one which kinda annoyed me. Then when I tried to actually call someone with it they couldn't hear me and I found out that the main microphone is now broken. Hopefully it doesn't take another 6 weeks to get a fixed or replacement. I'm a very patient person but this is starting to wear that down really quick. I never had warranty work be this useless.
Click to expand...
Click to collapse
wow, you are a very patient man. i would be writing emails to ceo, posting on reddit, post on their facebook wall, their hangouts wall, and all other forums (hint) about it, and how incapable sony is in their repair service.

melvinrobertson said:
this is the common problems in all the xperia zl, as it occurs after android 4.3 update, even i am also suffering fom this problem, my bootloadert was unlocked, i had relock it using flashtools, but it had just relock my bootloader, no drm keys came back, and give it to sony service center, as after unlocking my bootloader, previous os was not installing, its 5 days now, and service center is still trying to repair my phone, your they also got headache, tommorow i will ask them to replace the cell !
Click to expand...
Click to collapse
Is that right? Whe should start a new thread with symptoms like Upgrades, model version of the device AND chargers used lastly ( still thinking that's not the problem )
PD: Luckily I'm getting a new battery( used actually, torn apart from a totally destroyed device ) in 2 days from now and check if that's the real problem.

[Q] New Z1 Compact owner many questions HELP ME OH MIGHY ONES

So after having my Xperia S for the last 2 years decided enough was enough with the WiFi problem GUESS WHAT HAPPENS WHEN I GO TO SELL IT. The ****ing WiFi decided to work and continues to stay on. Starts to work with no reason after the amount of BS and problems I have had over the last 2 to 3 months trying many custom roms kernels and stock roms nothing working then all of a sudden bam it works when selling.
Phone must have a mind of its own saying ill work ill work don't sell me DONT SELL lol. I managed to get £140.00 exchange towards the z1 compact anyone think that was worth it?? £140 on exchange for the Xperia S 32Gig version. The Xperia z1 compact was £225 cash price with trade in paid £85 total 2nd. Also comes with 1 years guarantee with it and wasn't expecting any guarantee with a 2nd hand phone but cant grumble you don't get that on E of the Bay lol
Now comes my questions.
1 Can you change the glass on front without having to change touch screen or is this part of it? Not that I need it now but if brake in future I know.
2 Can you change the Back cover. Could do with changing as scratched to the max.
3 Can you buy the sides or full housing for the phone?
4 Can this phone be unlocked with software free. Or is it a matter of off to an unlock site and buy credit to do so or take down to local market?
5 How easy is it to unlock bootloader and root phone. Are they any versions to lookout for as I had in past with some phones had problems unlocking bootloader and had to remain on locked.. Is it just a matter of grabbing flashtool and unlocking or is their more to it with much newer handsets now?
Now on to the earphone jack and speaker at bottom of phone. The phone does say it is water proof however I do not see how it is when speaker and also earphone jack are not covered by any protective covers. Does this have some sort of seal within it to make water proof?
Thanks in advance.

mentalghost said:
So after having my Xperia S for the last 2 years decided enough was enough with the WiFi problem GUESS WHAT HAPPENS WHEN I GO TO SELL IT. The ****ing WiFi decided to work and continues to stay on. Starts to work with no reason after the amount of BS and problems I have had over the last 2 to 3 months trying many custom roms kernels and stock roms nothing working then all of a sudden bam it works when selling.
Phone must have a mind of its own saying ill work ill work don't sell me DONT SELL lol. I managed to get £140.00 exchange towards the z1 compact anyone think that was worth it?? £140 on exchange for the Xperia S 32Gig version. The Xperia z1 compact was £225 cash price with trade in paid £85 total 2nd. Also comes with 1 years guarantee with it and wasn't expecting any guarantee with a 2nd hand phone but cant grumble you don't get that on E of the Bay lol
Now comes my questions.
1 Can you change the glass on front without having to change touch screen or is this part of it? Not that I need it now but if brake in future I know.
2 Can you change the Back cover. Could do with changing as scratched to the max.
3 Can you buy the sides or full housing for the phone?
4 Can this phone be unlocked with software free. Or is it a matter of off to an unlock site and buy credit to do so or take down to local market?
5 How easy is it to unlock bootloader and root phone. Are they any versions to lookout for as I had in past with some phones had problems unlocking bootloader and had to remain on locked.. Is it just a matter of grabbing flashtool and unlocking or is their more to it with much newer handsets now?
Now on to the earphone jack and speaker at bottom of phone. The phone does say it is water proof however I do not see how it is when speaker and also earphone jack are not covered by any protective covers. Does this have some sort of seal within it to make water proof?
Thanks in advance.
Click to expand...
Click to collapse
I can answer 2, 4, and 5 for you.
2 - Yes, you can change the back cover. Lots of users are doing it currently. Can check out the thread:
http://forum.xda-developers.com/showthread.php?t=2710603
Click to expand...
Click to collapse
4 - Phone is already unlocked for any SIM so don't worry about that
5 - Sony provides instructions directly on their website for unlocking the bootloader. Rooting is really simple as like most devices, you just flash SuperSU.
If you don't want to unlock the bootloader but root your phone, it can take some extra work.
Waterproof - The headphone jack is internally sealed and the speaker grill has a membrane.
Sent from my Z1C "Pocket Rocket"

hol17 said:
4 - Phone is already unlocked for any SIM so don't worry about that
Click to expand...
Click to collapse
How would you know that his is unlocked?
hol17 said:
5 - Sony provides instructions directly on their website for unlocking the bootloader. Rooting is really simple as like most devices, you just flash SuperSU.
Click to expand...
Click to collapse
Might be good to mention to @mentalghost that in order to restore the phone to a completely factory state further down the line you'll need a backup of your TA partition. There are guides explaining how to do that here on xda.

Rekoil said:
How would you know that his is unlocked?
Might be good to mention to @mentalghost that in order to restore the phone to a completely factory state further down the line you'll need a backup of your TA partition. There are guides explaining how to do that here on xda.
Click to expand...
Click to collapse
I haven't found a single locked Z1C online and no one has reported one being locked. If it is, just a local store or an online site.
As for the TA keys, guide is here:
http://forum.xda-developers.com/showthread.php?t=2642081
Click to expand...
Click to collapse
Sent from my Z1C "Pocket Rocket"

thx guys however my phone is locked to o2 and also checked status on phone that bootloader lock status is NO. Is their a way around this?

No
Sent from my D5503 using xda premium

mentalghost said:
thx guys however my phone is locked to o2 and also checked status on phone that bootloader lock status is NO. Is their a way around this?
Click to expand...
Click to collapse
No, you will most likely never ever be able to unlock that phone. The only possibility is if O2 has some kind of code they can give you to unlock the device (not sure if this is possible). Otherwise I would suggest returning it and buying one from Clove or CarPhoneWarehouse or something, as theirs are neither locked nor bootloader unlock disallowed.

Locked bootloader ("Bootloader Unlock Allowed: No")

Hi,
Some of you may recognize this issue, and I apologize if I annoy some people by making this thread, but I'm really running out of options.
I own Xperia Play r800i. It's rooted, but bootloader is locked, preventing me from installing any custom roms. Unfortunately, official unlock is not possible with this phone, as service menu has the infamous "Bootloader Unlock Allowed: No" setting and I have no clue how to get rid of it.
One major problem is the amount of confusion and disinformation running amok in the internet. Depending on where you look for info, you will get answers wildly varied. Some people will say it's possible, some say it's not, some say there's a program that can do it automatically for you, others will say that the whole thing is outright impossible and suggest buying a new phone. Some say Sony can do it, for free, others will send you on your way to mobile operator, who can unlock it for a fee.
I also heard about the "testpoint method", which involves pressing a paperclip on the dots on the inside of your phone and then connect it to the wire or something... and attach it to the battery? Or terminal? I'm a bit confused about this thing. The only guide I found (on XDA) is a bit inprecise and one of the pictures is missing.
While researching, I found a site with a tool that supposedly can unlock Bootloader in this case. It's here: "bootloader-unlock-allowed-no-solution.blogspot.com". People behind it claim that it works with cases like mine. To be honest, something is not right here, and I feel it may be a scam. Of course, internet remains silent about this site.
The questions and answers on this very forum covers this case and suggests contacting member "Alejandrissimo", who can supposedly solve this issue for a fee. I've tried to contact him via email and have yet to receive a sign of life from him. Additionally, his site mentioned in the topic appears to be dead.
Please help me. I'm running out of ideas. I'm prepared to pay if I have to, and the last thing I'd wanna do is to abandon this phone because I can't unlock it. I fell in love with XPlay, but deficit of power and its extremely sluggish and outdated stock rom are a very major issue here.

Alright, problem solved. I'll post it for anybody facing similar problems in the future.
First off, from what I learned, the site "bootloader-unlock-allowed-no-solution.blogspot.com" appears to be a scam. Don't bother going there - it's not gonna help.
Many people from various forums point to "Alejandrissimo" member of this forum, and supposedly, he can unlock bootloader in this situation over the internet, if you pay him. At this point I still got no reply from him, after attempting to contact him by e-mail, XDA forum private message, or even Google Hangouts.
Running out of ideas, I decided to contact local GSM repair centers, and I found one which said they can try unlocking it. For a very small fee (translating to something like less than 15$) and after an hour of attempting various methods, the guy at the repair center finally managed to unlock bootloader on my phone with testpoint method and the X Unlock program. The settting at the service menu changed to "Bootloader Unlock Allowed: Yes" and I've succesfully connected the phone to PC in fastboot and bootloader modes (green LED and blue LED respectively).
Case solved. Thread can be locked.

Vykrom0d said:
Alright, problem solved. I'll post it for anybody facing similar problems in the future.
First off, from what I learned, the site "bootloader-unlock-allowed-no-solution.blogspot.com" appears to be a scam. Don't bother going there - it's not gonna help.
Many people from various forums point to "Alejandrissimo" member of this forum, and supposedly, he can unlock bootloader in this situation over the internet, if you pay him. At this point I still got no reply from him, after attempting to contact him by e-mail, XDA forum private message, or even Google Hangouts.
Running out of ideas, I decided to contact local GSM repair centers, and I found one which said they can try unlocking it. For a very small fee (translating to something like less than 15$) and after an hour of attempting various methods, the guy at the repair center finally managed to unlock bootloader on my phone with testpoint method and the X Unlock program. The settting at the service menu changed to "Bootloader Unlock Allowed: Yes" and I've succesfully connected the phone to PC in fastboot and bootloader modes (green LED and blue LED respectively).
Case solved. Thread can be locked.
Click to expand...
Click to collapse
The testpoint method or the s1tool method as its properly called is the easiest method. Why does this work? Well in the Xperia 2011 and all phones there is a peice of code called a flag this flag checks bootloader unlock allowed no. 2011 Xperia have a point in the battery are which if connected to ground will temporarily remove this flag. Which will allow you to flash custom firmware in the form of ftf after the but custom firmware is only in. . Img? No LoOpy made a thread containing most firmwares in. Ftf so they can be flashed. X Unlock will unlock everything completely if you do s1 on Xperia play. Wonder if this works with r800x. Anyway there are actually MANY MANY MANY many threads on this subject but it is always nice to have more as looking through old fossilized threads is so annoying Alejandrissimo has been a dead member since 2013 no idea where's he's gotten do but he clearly doesn't do anything XDA related anymore almost none of the devs in 2011 will grace got with an answer for whatever reason. Either they've been annoyed to death with repetitive questions or they just got tired of it either way here's a list
Bin4ry will sometimes answer
Alejandrissimo never
Condi yes but just to say hi
Blagus no
Doomlord almost never and if he does it will be in yes or no fashion extremely curt or irritated.
Androxyde never not even on Twitter
The maker of s1tool will sometimes answer.
Very annoying but anyway that's how she goes, sometimes she goes sometimes she doesn't cause that's the way she goes bubbles
Sent from my D6603 using XDA Free mobile app

psxpetey said:
The testpoint method or the s1tool method as its properly called is the easiest method. Why does this work? Well in the Xperia 2011 and all phones there is a peice of code called a flag this flag checks bootloader unlock allowed no. 2011 Xperia have a point in the battery are which if connected to ground will temporarily remove this flag. Which will allow you to flash custom firmware in the form of ftf after the but custom firmware is only in. . Img? No LoOpy made a thread containing most firmwares in. Ftf so they can be flashed. X Unlock will unlock everything completely if you do s1 on Xperia play. Wonder if this works with r800x. Anyway there are actually MANY MANY MANY many threads on this subject but it is always nice to have more as looking through old fossilized threads is so annoying Alejandrissimo has been a dead member since 2013 no idea where's he's gotten do but he clearly doesn't do anything XDA related anymore almost none of the devs in 2011 will grace got with an answer for whatever reason. Either they've been annoyed to death with repetitive questions or they just got tired of it either way here's a list
Bin4ry will sometimes answer
Alejandrissimo never
Condi yes but just to say hi
Blagus no
Doomlord almost never and if he does it will be in yes or no fashion extremely curt or irritated.
Androxyde never not even on Twitter
The maker of s1tool will sometimes answer.
Very annoying but anyway that's how she goes, sometimes she goes sometimes she doesn't cause that's the way she goes bubbles
Sent from my D6603 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks for your reply. Well, first off, from what I've learned, s1tool would not work at all with this case. It only works with "Bootloader Unlock Allowed: Yes" from what I know.
Don't know about other phones, but for owners of r800i (or just anything else equipped with test points) facing similar problem I had - unless you own X Unlock or SETool2, just bring your phone to a GSM repair service and ask them to unlock it for you - it's the most surefire way, and this kind of service should be very cheap. Be careful though - make sure those guys know what you're talking about and they know what they are doing, as this is a very obscure and rare problem.

Vykrom0d said:
Thanks for your reply. Well, first off, from what I've learned, s1tool would not work at all with this case. It only works with "Bootloader Unlock Allowed: Yes" from what I know.
Don't know about other phones, but for owners of r800i (or just anything else equipped with test points) facing similar problem I had - unless you own X Unlock or SETool2, just bring your phone to a GSM repair service and ask them to unlock it for you - it's the most surefire way, and this kind of service should be very cheap. Be careful though - make sure those guys know what you're talking about and they know what they are doing, as this is a very obscure and rare problem.
Click to expand...
Click to collapse
You are very incorrect my freind. S1tool is a small subset of setool. It's SPECIFIC PURPOSE is to unlock bootloader allowed: no phones that's what it does. Using the testpoint temporarily removes the bootloader unlock allowed no flag and allows you to unlock the bootloader. Which is what I explained and you failed to understand for some reason. The bootloader status will still say no but it will be unlocked on 2011 phones before 12w31days. The advantage of s1tool is that it preserves drm by having the phone say bootloader unlock allowed no while still being unlocked. If your a noob like yourself than taking it to a service is a good idea if there is one around.
It's how I unlocked my first Android phone, the play and a few others. Your way of doing it is all well and good if there is someone who does this service in your area.
Services like xunlocker are garbage and often freeze and take your money then when you ask for a refund they are more silent then death. Setool if you want to do it yourself will cost 100$ dollars as that is how much the hardware costs. This problem is also not rare as ALL network locked phones will not allow you to unlock the bootloader. However once you have paid for the phone in full you can take it to the store and they will network unlock it for 50$ you can also at the same time have a technician unlock the bootloader which is by far the easiest way to have this done.
Sent from my D6603 using XDA Free mobile app

I don't know how different the GSM variants are, but four out of the six r800x units I've owned (All four are Verizon branded) all reported the bootlocker unlock status as "No" yet they all were unlockable after running fastboot with the command the Sony Mobile site generated.
One of them I thought was actually being truthful since I couldn't get it to unlock on the first attempt, but realized it was due to accidentally entering a lower case hex digit in the MEID on the Sony web form (Bad coding on their part: case should be irrelevant for hexadecimal). Once I ran it with all caps the generated code unlocked it fine.

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