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Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!
bump... pls help out som1?? ne1 with a nexus, can u pls confirm the international warranty status?
I ordered from Negri. To my knowledge Samsung UK wont warranty imported GalNex directly.
Negri's policy:
Every (Non Carrier Branded) device comes with a 1 year warranty from the manufacturer. After 25 days our exchange/return policy has expired, you should contact the manufacturer for repair or for warranty replacement or exchange, if your device qualifies for this. Please contact the manufacturer to determine if the device you hold is covered under their warranty. If you would like to send your device to us to send to the manufacturer you are free to do so. Please request an RMA. This will delay the warranty process by 1-2 weeks and you will be charged shipping to and from the manufacturer. You will need the original invoice from us in order to have your item repaired or exchanged by the manufacturer. Warranty varies by manufacturer, but typically warranties are valid for 1 year from purchase.
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Click to collapse
I would guess the other importers are similar. The device is covered under warranty, but needs to be shipped back to the importer you purchased from and from there back to Samsung UK. At least thats the impression I get, could be wrong.
psycho2097 said:
Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!
Click to expand...
Click to collapse
I believe Samsung does not have international warranty atleast for this phone. If it was released in a particular country, you need to send ti to their repair center in that country for service.
If you buy it from expansys-usa, then you send the phone to them and they will send it to samsung uk for repairs.
warranty is what is definitely keeping me on the sidelines.
i'll wait for the release of the verizon version first and see if any announcements are made regarding a GSM release in the US.
Most likely i'll end up ordering sometime next week.
i hope BB sells the GSM unlocked version soon. i'd rather go through them.
Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.
deleted for redundant post.
got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.
BarryH_GEG said:
Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.
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Click to collapse
Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH
Show of hands:
How many people have actually used their warranty? Seriously?
I mean, it's nice as a comforting thing, but in 10 years I have never needed a warranty.
Most things that go wrong aren't warranty issues anyway (dead battery, physical/water damage, etc).
It just seems like people are leveraging this as a reason not to buy.
Once you root, it's done with anyway (any warranty, that is).
I don't think you're done with warranty if you root. Or has anyone actually heard not getting support or service because of root? You can also always revert to stock, but I'm thinking if not to although I'm soon sending mine for inspection due to screen issues.
I was instructed by Samsung UK to contact local Samsung for support, but that can be because of all the neat customer rights things here in EU.
Sent from my Galaxy Nexus using XDA App
predation said:
got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.
Click to expand...
Click to collapse
From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
psycho2097 said:
Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH
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Click to collapse
Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.
BarryH_GEG said:
From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.
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Click to collapse
as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2. i dont know how that works. stupid dilemma. Then again, i dont want to buy the buy the phone then find out that it has a damaged screen/yellowish screen, non-responsive buttons and crap and have to live with that for the next 2 years. no sir. Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
ps, heres the reply from clove-
Thanks for your email. We cannot guarantee that the warranty is truly international. We do find in most cases that the service centres in different countries will accept the handset for repair, but not always. It does come with a 2 year UK warranty, but as you mentioned, this may not be suitable for yourself.
psycho2097 said:
as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2.
Click to expand...
Click to collapse
You're reading something made up by a third-party reseller listing on Amazon. The below link is for a SGS2 fulfilled by Amazon. You'll notice it says "no warranty" in the product title. There's no such thing as an "international warranty." The warranty is what's offered by Samsung which varies based on where the phone is sold.
http://www.amazon.com/gp/product/B004QTBQ2C/ref=olp_product_details?ie=UTF8&me=&seller=
Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
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I don't know what Samsung's warranty policy is for products sold in India. But you better check where an Indian purchased phone can be repaired otherwise, if it's the same policy as the rest of the world, that's where you'll be sending it should it need repair.
I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?
mstyle88 said:
I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?
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Click to collapse
Someone with an ISGS2 that needed a new display got all the way through the process to the point of it being received by the Samsung repair center in TX. When they got it, they sent it back. Samsung, more than any other manufacturer, does everything they can to make grey market imports distasteful. They are the only phone maker that belongs to AGMA.
http://www.agmaglobal.org/
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
I bought two Galaxy Nexus units and discovered that one has a defective speaker.
Anyone know if I can mail it directly to Samsung in the UK and they will mail it back to me here in Canada? I don't mind paying the postage to the UK and get it faster rather than having it forwarded to Samsung through unlocked-mobiles.
krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
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Click to collapse
I used my warranty on both my Nexus One and Nexus S. I got a replacement N1 from HTC and a new PCBA in my NS from Samsung, both free of charge. Both phones were rooted but re-locked before sending them in.
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?
krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
Click to expand...
Click to collapse
The SGS2's weak link is the way the USB port is mounted. It can come loose and get pushed up in to the phone. It happened to a couple of people. It's too early to tell if the GN has a common failing. For warranty work, you ship the phone to Samsung in the UK and they repair it and pay shipping back.
---------- Post added at 12:40 PM ---------- Previous post was at 12:36 PM ----------
irishrally said:
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?
Click to expand...
Click to collapse
If you buy from Expansys-USA or Negri you ship the phone to them in the U.S. and they forward it on to their affiliates overseas for repair. It'll cost less for shipping but will take longer. The warranty is intact if you buy it from the UK.
As for Canada, that's a good question. The phone's not being sold directly there it's being offered via the carriers. If the carrier handles the repairs I don't know what happens when you're not a subscriber and don't have an account with them. I don't know if Samsung Canada will directly repair a carrier branded phone. If they will, Canada's a lot faster and cheaper if the phone needs repair.
I thought I share this. Amazon.com now has the Samsung i9250 Galaxy Nexus 16GB (Unlocked, GSM) Fulfilled by Amazon for $530 with free shipping. Their normal and very fair return policy applies. One may find it a few dollars cheaper elsewhere, but it is hard to go wrong with Amazon.
For comparison, Daily Steals (no customer service) had it for $535 only a couple weeks ago. Expansys has it for $570.
This is really tempting
I agree that it's totally worthwhile to buy direct from Amazon even if it's not the absolute cheapest price. Right now there are three different Fulfilled by Amazon sellers competing against one another, which makes me think prices may drop even more soon.
Has anyone tried to return a defective phone that they bought Fulfilled by Amazon? I would think they would handle that well, but I'd like to hear people's actual experiences.
Also, would these phones be under warranty? Presumably they were originally marketed overseas. Would that mean I have to deal with an overseas branch of Samsung, or would I be totally out of luck?
The Fulfilled by Amazon item I linked to uses Amazon's return policy. I didn't check the other ones. Returning even a non-defective phone should be no problem as I have done in the past.
If amazon somehow helped with the warranty like expansys does, I would get this immediately, but I imagine that its the same issue as before.
Anyone know more about this?
You can register the device and its serial number on samsung.com as bought from Amazon, which is an authorized Samsung US reseller. You can then initiate warranty claims directly with Samsung. No need to go through Amazon. In contrast to Expansys, this will also mean a quicker turn-around on the warranty claim. Registering directly with Samsung also adds 3 months to the warranty period for a total warranty of 15 months.
So what's important here is that it is fulfilled by amazon and not the fact that it is being sold by a different company (FGS Trading in this case)?
You still get the same warranty and can register your product as being purchased over amazon?
Fulfillment by Amazon (FBA) is a service we offer sellers that lets them store their products in Amazon's own warehouses, and we directly pack, ship, and provide customer service for these items.
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Click to collapse
New2Houston said:
You can register the device and its serial number on samsung.com as bought from Amazon, which is an authorized Samsung US reseller. You can then initiate warranty claims directly with Samsung. No need to go through Amazon. In contrast to Expansys, this will also mean a quicker turn-around on the warranty claim. Registering directly with Samsung also adds 3 months to the warranty period for a total warranty of 15 months.
Click to expand...
Click to collapse
Really? Is this true?
Man, then I think I'm going to hold off on buying it from ebay and wait for amazon's price to go down a bit.
New2Houston said:
You can register the device and its serial number on samsung.com as bought from Amazon, which is an authorized Samsung US reseller. You can then initiate warranty claims directly with Samsung. No need to go through Amazon. In contrast to Expansys, this will also mean a quicker turn-around on the warranty claim. Registering directly with Samsung also adds 3 months to the warranty period for a total warranty of 15 months.
Click to expand...
Click to collapse
Source? I've called Samsung's international number, and was told that your receipt must show that the phone was purchased in the country that will handle warranty claims (which excludes the US).
Sent from my Galaxy Nexus
ragnarokx said:
Source? I've called Samsung's international number, and was told that your receipt must show that the phone was purchased in the country that will handle warranty claims (which excludes the US).
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Same here....they said warranty has to go through the phones intended country of use + you have to show receipt that it was purchased in that country.
All amazon offers over some of the other deals sites is that you'll probably be able to make a return if needed. But I doubt any warranty will be provided.
AT&T 3G/4G Compatible?
Is this phone is compatible with AT&T 3G?
Will this phone be compatible with AT&T 4G LTE?
Thank you.
jfout said:
Is this phone is compatible with AT&T 3G?
Will this phone be compatible with AT&T 4G LTE?
Thank you.
Click to expand...
Click to collapse
ATT 3G yes, ATT 4G LTE no.
British websites
If you bought from a UK website and had it delivered here, would you be able to get warranty service via Samsung UK?
Handtec has the phone for 335 pounds, plus 15 pounds shipping to the US. According to Google, 350 pounds is currently worth $555. So you'd be essentially paying $25 for a UK warranty. To make this work, you'd also need a credit or debit card that doesn't charge foreign transaction fees.
http://www.handtec.co.uk/product.ph...gb-i9250--sim-free-unlocked--titanium-silver-
does anybody know if the Galaxy Nexus GSM mentioned in this thread
were originally the European or Asian version?
ThankS!
I registered my GSM Galaxy Nexus just fine on samsung.com. When entering the serial numbers the manufacturing date shows up.
New2Houston said:
I registered my GSM Galaxy Nexus just fine on samsung.com. When entering the serial numbers the manufacturing date shows up.
Click to expand...
Click to collapse
When I tried to register a Nexus, it gave me the Verizon one instead, not the GSM one.
chlehqls said:
When I tried to register a Nexus, it gave me the Verizon one instead, not the GSM one.
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Yep...the GSM model number isn't on the US site to begin with. Also entering a GSM serial comes up as invalid.
According to androidcentral.com a regional carrier in Iowa is getting the GN tomorrow for $609.99. This is your chance if you want a US warranty.
Sent from my Galaxy Nexus
ragnarokx said:
According to androidcentral.com a regional carrier in Iowa is getting the GN tomorrow for $609.99. This is your chance if you want a US warranty.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Or instead of going to Iowa, you buy it from a deal site for $460 and just get insurance or don't break your phone.
http://mobile.dailysteals.com/
martonikaj said:
Or instead of going to Iowa, you buy it from a deal site for $460 and just get insurance or don't break your phone.
http://mobile.dailysteals.com/
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Click to collapse
That doesn't include a defect out of box. And I haven't seen a US cellphone insurance company that would insure grey market devices or be able to replace a broken galaxy nexus.
Sent from my Galaxy Nexus using Tapatalk
lazaro17 said:
That doesn't include a defect out of box. And I haven't seen a US cellphone insurance company that would insure grey market devices or be able to replace a broken galaxy nexus.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Squaretrade does at least. Lots of people here have it.
I was looking at the Specifications and the US Version does not list 900 Mhz in 3g radio.
From play.google.com
NETWORK
GSM/EDGE/GPRS (850, 900, 1800, 1900 MHz)
3G (850, 1700, 1900, 2100 MHz)
HSPA+ 21
When i bought I9250, the specifications listed were:
Connectivity
Wireless Radio
GSM 850 / 900 / 1800 / 1900 MHz
UMTS 850 / 900 / 1700 / 1900 / 2100 MHz
So, are US Version and Internation Version same Hardware or is the US version really missing the 900 Mhz UMTS radio?
- Sarvesh
Everyone says it's a typo that it should be the same. Lots of people asking that
Don't bait the trolls.
shadow65781 said:
Everyone says it's a typo that it should be the same. Lots of people asking that
Don't bait the trolls.
Click to expand...
Click to collapse
+1. Yup just a typo.
Thanks
Sent from my Galaxy Nexus using XDA
On a somewhat related subject.
I'm about to buy a gnex, i can either go for the $399 deal from google's site, or i can get the i9250 from Amazon. If i go the Amazon route i'll actually save quite a bit of cash thanks to gift cards and the lack of tax/shipping charges. So here's my question.
I've read a lot of information about the i9250 imports and warranty issues in the US (i.e. warranty is not honored in the US). Is the model number the same now that the unlocked version is being sold state side, and does anyone know if Samsung US will now warrant the i9250s?
propain4444 said:
On a somewhat related subject.
I'm about to buy a gnex, i can either go for the $399 deal from google's site, or i can get the i9250 from Amazon. If i go the Amazon route i'll actually save quite a bit of cash thanks to gift cards and the lack of tax/shipping charges. So here's my question.
I've read a lot of information about the i9250 imports and warranty issues in the US (i.e. warranty is not honored in the US). Is the model number the same now that the unlocked version is being sold state side, and does anyone know if Samsung US will now warrant the i9250s?
Click to expand...
Click to collapse
I don't see how they can't... Samsung should warranty their product worldwide... Its still their product, no matter where you bought it from.
But to be on the safe-side, I would contact Samsung USA and inquire with them......
Afterall, you'll get many answers here... some saying yes, some saying no... but none as definitive as the horses mouth.
Good idea... i had never thought about contacting them directly.
greeced said:
I don't see how they can't... Samsung should warranty their product worldwide... Its still their product, no matter where you bought it from.
But to be on the safe-side, I would contact Samsung USA and inquire with them......
Afterall, you'll get many answers here... some saying yes, some saying no... but none as definitive as the horses mouth.
Click to expand...
Click to collapse
Incorrect. They do not warranty their products worldwide and the international versions (before selling in the Play store) were imported and considered grey market items (and they absolutely do not warranty grey market items). Almost all companies don't.
That said, I'm not sure on the status now that it's being sold in the U.S. via the Play store. I am sure they will have you verify purchase from the Play store or something similar for warranty service.
aldo37 said:
Incorrect. They do not warranty their products worldwide and the international versions (before selling in the Play store) were imported and considered grey market items (and they absolutely do not warranty grey market items). Almost all companies don't.
Click to expand...
Click to collapse
So, does this mean, now that it's for sale in the play store, i can buy the i9250 from Amazon without concerns of warranty? (or, i should still contact samsung)
greeced said:
I don't see how they can't... Samsung should warranty their product worldwide... Its still their product, no matter where you bought it from.
But to be on the safe-side, I would contact Samsung USA and inquire with them......
Afterall, you'll get many answers here... some saying yes, some saying no... but none as definitive as the horses mouth.
Click to expand...
Click to collapse
propain4444 said:
So, does this mean, now that it's for sale in the play store, i can buy the i9250 from Amazon without concerns of warranty? (or, i should still contact samsung)
Click to expand...
Click to collapse
I'm not sure on this. They may have you verify the purchase from the actual Play store itself somehow.
aldo37 said:
I'm not sure on this. They may have you verify the purchase from the actual Play store itself somehow.
Click to expand...
Click to collapse
I just talked to Samsung. The model numbers are the same (i9250) for both international and domestic phones, however Samsung USA keeps separate records for both. So, in the case of the int'l version you would not be able to get warranty service through Samsung USA. However the rep said:
"You would have to file an international warranty claim, and i have never heard of a claim not being honored."
Granted he's just a front line rep, but that is promising information.
I guess really this is all a moot point, since regardless of how hard i try i will have the phone rooted within 3 months. I really do want to resist voiding the warranty early on this phone... but i don't see myself holding out for very long.
aldo37 said:
Incorrect. They do not warranty their products worldwide and the international versions (before selling in the Play store) were imported and considered grey market items (and they absolutely do not warranty grey market items). Almost all companies don't.
That said, I'm not sure on the status now that it's being sold in the U.S. via the Play store. I am sure they will have you verify purchase from the Play store or something similar for warranty service.
Click to expand...
Click to collapse
No one ever said anything about a grey market item. With all due respect, buying a product internationally and bringing it here does not constitute 'grey market' as you put it. If it does, I would like to know a source for your information.
Secondly, I've purchased a Samsung TV in the states before, and had to get it warrantied here in Canada. They knew the set was bought in the U.S., but still warrantied it here.
So by your thinking, they warrantied a grey market item. Hmm...
And as the previous poster said, they must have filed an international claim... either way, I got my set fixed.
My international was bought on eBay, warranty is void.
Sent from my Galaxy Nexus using xda premium
ChongoDroid said:
My international was bought on eBay, warranty is void.
Sent from my Galaxy Nexus using xda premium
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As far as I'm aware, as long as you bought it from an Authorized Samsung Dealer, its warrantiable anywhere.
eBay sellers I guess can't be verified.
EDIT: We can even go as far as saying they would warranty anything without proof of purchase, provided that the manufactured date falls within the 1 year. I know they were doing that with a bunch of original Galaxy S's way back when they had issues. At least the service centre in Montreal was from my recollection.
propain4444 said:
On a somewhat related subject.
I'm about to buy a gnex, i can either go for the $399 deal from google's site, or i can get the i9250 from Amazon. If i go the Amazon route i'll actually save quite a bit of cash thanks to gift cards and the lack of tax/shipping charges. So here's my question.
I've read a lot of information about the i9250 imports and warranty issues in the US (i.e. warranty is not honored in the US). Is the model number the same now that the unlocked version is being sold state side, and does anyone know if Samsung US will now warrant the i9250s?
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i am in the same boat i have like 300 in gift cards i dont know what to do!!!
greeced said:
No one ever said anything about a grey market item. With all due respect, buying a product internationally and bringing it here does not constitute 'grey market' as you put it. If it does, I would like to know a source for your information.
Secondly, I've purchased a Samsung TV in the states before, and had to get it warrantied here in Canada. They knew the set was bought in the U.S., but still warrantied it here.
So by your thinking, they warrantied a grey market item. Hmm...
And as the previous poster said, they must have filed an international claim... either way, I got my set fixed.
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Do you know what grey market means? Read up: http://en.wikipedia.org/wiki/Grey_market
The GSM GNex (before selling in the Play store) was never officially for sale in the U.S. and stores imported it from other regions and sold it here in the U.S. That is the definition of grey market.
TVs may be different for Samsung, so who knows. Go ahead and do a search of the many, many, many threads asking and noting that there was no warranty from Samsung regarding the GNex bought from overseas in the U.S.
And I wouldn't trust any sort of first line customer service rep about international warranty. If that was the case that information would be *everywhere*.
tvdang7 said:
i am in the same boat i have like 300 in gift cards i dont know what to do!!!
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I ended up buying from Amazon... It's actually cheaper than getting from the play store even if you don't have gift cards because of the lack of tax and free shipping.
aldo37 said:
Do you know what grey market means? Read up: http://en.wikipedia.org/wiki/Grey_market
The GSM GNex (before selling in the Play store) was never officially for sale in the U.S. and stores imported it from other regions and sold it here in the U.S. That is the definition of grey market.
TVs may be different for Samsung, so who knows. Go ahead and do a search of the many, many, many threads asking and noting that there was no warranty from Samsung regarding the GNex bought from overseas in the U.S.
And I wouldn't trust any sort of first line customer service rep about international warranty. If that was the case that information would be *everywhere*.
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Somehow I knew Wiki was going to show up in your reply.
Fact is, prior to them selling the GSM version here, then yes you can classify it as such... Now that they sell it here, it's no longer grey market. So you can service your model here no problem.
And as for TVs it would be the exact same thing... Model I bought was purchased in the U.S., but also sold in Canada... so there is many logistics as to why they would service it no problem as opposed to buying a model that wasn't sold here (parts, know how, etc)...
That doesn't apply anymore, because the 9250 is truly international now. So again, its no longer grey market, no matter how long ago you bought it.
So I "Read Up" as you put it... but your definition doesn't hold water if you "Read between the lines".
Last edit: And for your information and to be clear - grey market refers to product being sold outside of a manufacturers authorized distribution demographic. Nothing more, nothing less. For example.. anyone remember DirecTV way back? How Canadians were importing them and using them here? Thats grey market because DirecTV never had any intention of distributing them here.
Those demographics have changed for Samsung, and if you're not going to trust a customer service rep who's telling you the same thing, then I guess we should all just believe you.
Sent from my Galaxy Nexus using Tapatalk 2
I bought a Galaxy Note 2 from amazon here in the UK , however the phone that arrived appears to be from India. Should I return it to the seller? If I decide to keep it, can I use the warranty? I'm puzzled.
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There shouldn't be any problem. If you want u can flash original UK rom on it and u will gwt updates and everything like phone bought in UK. And as far as i know Samsung has world wide warranty.
Sent from my GT-I9505 using xda premium
tom_bombadill said:
There shouldn't be any problem. If you want u can flash original UK rom on it and u will gwt updates and everything like phone bought in UK. And as far as i know Samsung has world wide warranty.
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" And as far as i know Samsung has world wide warranty."
Can anyone confirm this?
Sent from my GT-I9000
Samsung dont have international warranty..
The warranty applies to country of the invoice, if you have a uk invoice than you have a valid warranty in UK and maybe in EU...No problem if it was a imported phone, it is only a problem if the N7100 reference didnt exist in UK, that is not the case.
If it has a India warranty you have to pay to repair it on UK..
Taken from warranty information ( UK Samsung website )
"Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome."
badanas said:
Samsung dont have international warranty..
The warranty applies to country of the invoice, if you have a uk invoice than you have a valid warranty in UK and maybe in EU...No problem if it was a imported phone, it is only a problem if the N7100 reference didnt exist in UK, that is not the case.
If it has a India warranty you have to pay to repair it on UK..
Taken from warranty information ( UK Samsung website )
"Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome."
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Since I bought it on Amazon UK, does that mean I have warranty?
amerkiller1995 said:
Since I bought it on Amazon UK, does that mean I have warranty?
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You bought it directly to amazon? Or it is a seller in amazon? If it was bought directly to amazon you dont have any problems...
badanas said:
You bought it directly to amazon? Or it is a seller in amazon? If it was bought directly to amazon you dont have any problems...
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Items Ordered Price
1 of: Samsung Galaxy Note 2 16GB SIM-Free Smartphone - Titanium Grey
Condition: New
Sold by: TopT (seller profile)
That is not amazon. The seller is TopT so its a third party seller. You would have to deal with that vendor which is a pain and some of them don't care once item is sold.
sabre31 said:
That is not amazon. The seller is TopT so its a third party seller. You would have to deal with that vendor which is a pain and some of them don't care once item is sold.
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Thanks for your help, I'll try to return it. I'll keep this topic updated.
Yeah next time when buying from amazon make sure it says ships and sold by Amazon usually its right below the price and buy it button.
For those interested, I contacted the seller about this issue and he said he'll give me 12 months of warranty himself, so I decided to keep the phone.
amerkiller1995 said:
For those interested, I contacted the seller about this issue and he said he'll give me 12 months of warranty himself, so I decided to keep the phone.
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be smart and react now as its seller warranty so he will get it repaired by himself if anything wrong happens than he will make extra charges saying that this defects has been caused by the user i.e.you so ultimately a lot of fuss for later use .
better return the device now and ask for a complete return and by from an authorized seller that provides warranty from company i.e samsung
as seller warranty phones comes at very low price from the original atleast a 20-30% price drop expected .
shhbz said:
be smart and react now as its seller warranty so he will get it repaired by himself if anything wrong happens than he will make extra charges saying that this defects has been caused by the user i.e.you so ultimately a lot of fuss for later use .
better return the device now and ask for a complete return and by from an authorized seller that provides warranty from company i.e samsung
as seller warranty phones comes at very low price from the original atleast a 20-30% price drop expected .
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I'm willing to take the risk, a year from now on repairs should will be cheap so that's not a problem. Also my chip is 0xf7, so SDS-free.
amerkiller1995 said:
I'm willing to take the risk, a year from now on repairs should will be cheap so that's not a problem. Also my chip is 0xf7, so SDS-free.
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well then you are good to go flashing custom. enjoy flashing :good: xda
Hi,
I live in Israel - but I think this question applies to most countries outside US.
If I buy the Nexus 7 (2013) from Amazon.com and ship to Israel (via a 3rd party shipping company), will I still have the warranty?
In Israel we have ASUSTeK service, but since I know many smartphones (and tablets) have warranty problems when buying internationally I want to be sure.
Thanks!
The Nexus 7, unfortunately, does not have an international warranty. Our Asus offices over there can definitely provide support for your product if needed, but if it ever came to a warranty repair, the faculties over there would not be able to service it.
Asus_USA said:
The Nexus 7, unfortunately, does not have an international warranty. Our Asus offices over there can definitely provide support for your product if needed, but if it ever came to a warranty repair, the faculties over there would not be able to service it.
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Well that's not very good. But if I buy it from a local store in Israel - is there a possibility I will have a warranty?
If you are buying from a local store over there, there should be regional coverage. Unless the store is one of those places that imports the device and sells them out-of-region, you should be OK. Some stores will also offer their own warranties on the device - for a fee, though. If you do find one, you can ask them 1) which region is that particular N7 manufactured for. 2) if they offer any service plans/extended warranties for it.