Develop Bugs

Warranty - Samsung US vs. Grey Market

If and when the GSM model becomes available for sale in the US, what will the experience be if I need to do a warranty exchange through Samsung US? Would it be much easier and quicker than purchasing it through grey market? (ie. Expansys, Negri, etc) I assume with both instances, if something were to happen with my device, it would take many weeks to get it back from repair. If something did happen, I could also go with a local phone repair shop I suppose.
Also, if the GSM model became available in the US through Best Buy, would their black tie warranty service be better than the above options?
I guess Im just used to T-Mobile service where they send you a warranty replacement before you send in your defective device!
Thanks!

If Best Buy starts carrying the GSM model I would get it there. Not that I like the place much (used to work there and couldn't wait to get out) but they honor the manufacturers warranty. This gives you a storefront to take the phone to in case it needs repair. Also they do offer a warranty that covers accidents due to drops and spills but if I recall correctly it cost too much and if you are careful or have it in a case you should be fine.

Bigsam411 said:
If Best Buy starts carrying the GSM model I would get it there. Not that I like the place much (used to work there and couldn't wait to get out) but they honor the manufacturers warranty. This gives you a storefront to take the phone to in case it needs repair. Also they do offer a warranty that covers accidents due to drops and spills but if I recall correctly it cost too much and if you are careful or have it in a case you should be fine.
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Thanks, yeah I wouldn't need accidental coverage, Im usually very good with phones. After a year of use on a phone I barely have any scratches on it. I just have had bad luck in the past with hardware defects, overheating etc.

mstyle88 said:
Thanks, yeah I wouldn't need accidental coverage, Im usually very good with phones. After a year of use on a phone I barely have any scratches on it. I just have had bad luck in the past with hardware defects, overheating etc.
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I hear you. I've had two HTC phones, and both had parts fail on me. So I'm looking for a warranty as well.
I don't want to wait for a US release. Who knows when the GSM will be released. I haven't heard any rumors, so it could be awhile. I'm going to wait for the Canadian release (Dec 8th). Supposedly, you'll be able to buy it off contract for $650. And if anything happens to it, the wait time won't be as bad as shipping it back across the Atlantic.

Man_Utd said:
I hear you. I've had two HTC phones, and both had parts fail on me. So I'm looking for a warranty as well.
I don't want to wait for a US release. Who knows when the GSM will be released. I haven't heard any rumors, so it could be awhile. I'm going to wait for the Canadian release (Dec 8th). Supposedly, you'll be able to buy it off contract for $650. And if anything happens to it, the wait time won't be as bad as shipping it back across the Atlantic.
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Click to collapse
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.

Lil Jones said:
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
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I checked out Bell and Virgin. Both have specs of the phone and they both have the frequencies necessary for Tmo US. Check it out (I would post the link but I'm too new).
I remember someone saying Canada ditched CDMA awhile ago.

I emailed Squaretrade and while I didnt get an exact answer, it sounds like if you are a UK customer buying from one of these establishments then you can buy a warranty and be covered. I didnt ask about US stores like Negri or Expansys. I'll send the question to them and report back.

Negri said when it first launched that they will honor the year warranty for you.
but i emailed them and asked about unlocking the bootloader and getting the warranty still and they said it's up to samsung UK.
so just remember, if you unlock the bootloader and you imported you may be screwed.

Lil Jones said:
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
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Click to collapse
That statement is incorrect, bell and virgin are no longer using CDMA, i am a customer with bell and all new phones now use sim cards on the gsm network.

neok44 said:
Negri said when it first launched that they will honor the year warranty for you.
but i emailed them and asked about unlocking the bootloader and getting the warranty still and they said it's up to samsung UK.
so just remember, if you unlock the bootloader and you imported you may be screwed.
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Click to collapse
I've read that people have already confirmed that fastboot oem lock works fine on the Galaxy Nexus, so it really shouldn't be a problem.

From what I've heard if you purchased your phone from expansys-usa then all you need to do is send your phone to them and they will send it to Samsung for repairs. That's the reason I bought it from them.

If you check the "Expansys USA Now Shipping" forum, you'll see quite a bit of information on the Warranty situation. Just search the thread for Warranty.
OP: should you move the Warranty parts of that thread to this one so it is consolidated and easier to find?

If you bought from Handtec, they also said that you can send the phone back to them and they'll take care of the warranty process w/ Samsung UK as well, although it's obviously a little more costly to send to them than to Expansys-USA.

wrayrb said:
If you check the "Expansys USA Now Shipping" forum, you'll see quite a bit of information on the Warranty situation. Just search the thread for Warranty.
OP: should you move the Warranty parts of that thread to this one so it is consolidated and easier to find?
Click to expand...
Click to collapse
Good idea, I'll try compiling what I find either this afternoon or the weekend.

I bought mine from Expansys USA and they honor the one year Samsung manufacturer warranty. Just send it to them if there is an issue and they will send it to Samsung for repairs or warranty replacement. Yes, you may have to wait longer to get the phone back, but you still have a year warranty, and it's better to have this lovely device in my hands now than to wait until who knows when for the US to stock this officially somewhere. Go with Expansys, they shipped out right away and they know their products. Just my two cents.

nyijedi said:
I've read that people have already confirmed that fastboot oem lock works fine on the Galaxy Nexus, so it really shouldn't be a problem.
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well thats good. i remember when i first got my Nexus One and the devs made it very clear that once you unlocked there was no going back, at the time.

If you buy "Grey Market" it is a roll of the dice---NO Warranty
mstyle88 said:
If and when the GSM model becomes available for sale in the US, what will the experience be if I need to do a warranty exchange through Samsung US? Would it be much easier and quicker than purchasing it through grey market? (ie. Expansys, Negri, etc) I assume with both instances, if something were to happen with my device, it would take many weeks to get it back from repair. If something did happen, I could also go with a local phone repair shop I suppose.
Also, if the GSM model became available in the US through Best Buy, would their black tie warranty service be better than the above options?
I guess Im just used to T-Mobile service where they send you a warranty replacement before you send in your defective device!
Thanks!
Click to expand...
Click to collapse
If you happen to buy a Samsung product from a Grey market dealer they will give you nothing but a cold shoulder...period. I bought a S5 2 months ago on EBay and it shot craps and the seller (some jerks in Houston Texas just say screw you) and when I called Samsung USA they basiically were nice until they found out it wasn't and "official" USA import. I now own a $600 brick. The "international warranty is in Farsi, so you can imagine I won't be sending it back to Iran for service.

Looking to buy Samsung Nexus unlocked that is yakju

I am an ATT user. I'm thinking about buying the Samsung note and reselling to buy the Samsung Nexus. My question is where can I find a genuine Samsung nexus that is yakju with the best price?
So far the best I can find is this
https://negrielectronics.com/samsung-i9250-google-galaxy-nexus-black-unlocked.html
Not sure if this supports ATT 4G LTE. can anyone help?

There's isn't a US version as it's generic for the world. Get a GSM SIM-free handset from the UK/Europe and it'll be yakju

I have to use a sim card. Im with AT&T.

He means buy a phone that doesn't come with a sim card. Since AT&T and most other carriers use GSM networks, you can buy the Galaxy Nexus from Europe and put your AT&T sim in it, and have it work just fine in the US.

lightninman said:
He means buy a phone that doesn't come with a sim card. Since AT&T and most other carriers use GSM networks, you can buy the Galaxy Nexus from Europe and put your AT&T sim in it, and have it work just fine in the US.
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OHHHHHH where is a good website to buy from then?

rayoubi said:
OHHHHHH where is a good website to buy from then?
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Click to collapse
https://negrielectronics.com/samsung-i9250-google-canadian-galaxy-nexus-black-unlocked.html
Its the Canadian version
$15 off coupon:
sb15offbct
No Galaxy Nexus will support the ATT LTE bands

andy2na said:
https://negrielectronics.com/samsung-i9250-google-canadian-galaxy-nexus-black-unlocked.html
Its the Canadian version
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I'm from the US. They also have a US version.
http://forum.xda-developers.com/showthread.php?p=22237366&posted=1#post22237366
But i'm getting told I should just buy one from the UK/EUR one.
Need to find a website.

If you want a yakju handset then you're better getting it from the UK/EU as the vast majority of them are yakju out the box. Those that aren't can be changed using the stock Google image (same applies to handsets from other regions)
http://www.expansys.com/google-galaxy-nexus-16gb-black-224319/
http://www.play.com/Mobiles/Mobile/...chstring=samsung+galaxy+nexus&urlrefer=search
http://www.mobilefun.co.uk/sim-free-samsung-galaxy-nexus-16gb-p32653.htm

EddyOS said:
If you want a yakju handset then you're better getting it from the UK/EU as the vast majority of them are yakju out the box. Those that aren't can be changed using the stock Google image (same applies to handsets from other regions)
http://www.expansys.com/google-galaxy-nexus-16gb-black-224319/
http://www.play.com/Mobiles/Mobile/...chstring=samsung+galaxy+nexus&urlrefer=search
http://www.mobilefun.co.uk/sim-free-samsung-galaxy-nexus-16gb-p32653.htm
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Click to collapse
yakju just means you get the updates straight from Google right? Oh and even if I dont get a real yakju I can still change it, so I can still get the updates from google?
So if I could change it, then it would be smarter to get the cheapest nexus I can find then change it to yakju?

Yes that's correct. Although from a warranty standpoint it would be hard to go back to a non-yakju handset as there are only 2 stock images available - the yakju one and the mysid one (CDMA phones):
http://code.google.com/android/nexus/images.html

EddyOS said:
Yes that's correct. Although from a warranty standpoint it would be hard to go back to a non-yakju handset as there are only 2 stock images available - the yakju one and the mysid one (CDMA phones):
http://code.google.com/android/nexus/images.html
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Click to collapse
Yeah, I want warranty on my phone. does that mean I have to get a orginal yakju?

rayoubi said:
Yeah, I want warranty on my phone. does that mean I have to get a orginal yakju?
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Click to collapse
No. yakju doesn't mean anything about your warranty. You warranty will have to be handled between you and your importer when it comes to it because the warranty won't be valid in the US. You're counting on your importer to help you with the international Samsung warranty. But that's just a factory defect warranty. If you want accidental damage insurance, just get a 3rd party insurance plan after you buy the phone.
If your phone is returned back to stock yakju and has a locked bootloader, I'm fairly certain they have no reason to deny your warranty claim, even if it came to you with a yakju** build.
As covered earlier ITT, you can flash any nexus you get to yakju, so don't worry about where it comes from. It takes 5minutes and you'll have the exact same software has the UK models, and get OTAs right from Google.
If price and warranty support are important to you, I suggest Negri. They've got great CS and will certainly help with warranty claims if necessary.

martonikaj said:
No. yakju doesn't mean anything about your warranty. You warranty will have to be handled between you and your importer when it comes to it because the warranty won't be valid in the US. You're counting on your importer to help you with the international Samsung warranty. But that's just a factory defect warranty. If you want accidental damage insurance, just get a 3rd party insurance plan after you buy the phone.
If your phone is returned back to stock yakju and has a locked bootloader, I'm fairly certain they have no reason to deny your warranty claim, even if it came to you with a yakju** build.
As covered earlier ITT, you can flash any nexus you get to yakju, so don't worry about where it comes from. It takes 5minutes and you'll have the exact same software has the UK models, and get OTAs right from Google.
If price and warranty support are important to you, I suggest Negri. They've got great CS and will certainly help with warranty claims if necessary.
Click to expand...
Click to collapse
Thanks ALOT, you cleared alot for me.
This is my last question (ty xda)
I'm going to buy this
https://negrielectronics.com/samsung-i9250-google-galaxy-nexus-black-unlocked.html
Will this work for US with ATT and will i have ATT new LTE speeds?

The only nexus with LTE is Verizon and that won't work on ATT at all.

Negri does not have yakju units at this time
A handy FYI. I just chatted with a rep over at Negri. They currently don't have 'yakju' units in stock and he was uncertainly when they will get more. So, if you order from Negri, you'll have to deal with what you get or flash the 'yakju' build. I still think I'm going to buy from Negri since it's WAY cheaper than order from a site in UK/Europe, but it's good to know what you're getting before hand.

martonikaj said:
No. yakju doesn't mean anything about your warranty. You warranty will have to be handled between you and your importer when it comes to it because the warranty won't be valid in the US. You're counting on your importer to help you with the international Samsung warranty. But that's just a factory defect warranty. If you want accidental damage insurance, just get a 3rd party insurance plan after you buy the phone.
If your phone is returned back to stock yakju and has a locked bootloader, I'm fairly certain they have no reason to deny your warranty claim, even if it came to you with a yakju** build.
As covered earlier ITT, you can flash any nexus you get to yakju, so don't worry about where it comes from. It takes 5minutes and you'll have the exact same software has the UK models, and get OTAs right from Google.
If price and warranty support are important to you, I suggest Negri. They've got great CS and will certainly help with warranty claims if necessary.
Click to expand...
Click to collapse
This.dont obsess about yakju. You can always unlock,
flash yakju,relock. No biggie.
rayoubi said:
Thanks ALOT, you cleared alot for me.
This is my last question (ty xda)
I'm going to buy this
https://negrielectronics.com/samsung-i9250-google-galaxy-nexus-black-unlocked.html
Will this work for US with ATT and will i have ATT new LTE speeds?
Click to expand...
Click to collapse
I use it on att. You get att 4g not lte. For that also you have to activate a fake atrix or impulse or something then use the gnex. Very mind numbingly stupid. But worth it!
Sent from my Galaxy Nexus

Here my friend, head over to this thread and change your phone to yakju http://forum.xda-developers.com/showthread.php?t=1391881

What is the difference between the Canadian version, and the other one ?
https://negrielectronics.com/samsung-i9250-google-canadian-galaxy-nexus-black-unlocked.html
https://negrielectronics.com/samsung-i9250-google-galaxy-nexus-black-unlocked.html

Sorry for kind of hijacking the thread, but is there EVER going to be an available US GSM version? Not imported ones.. I don't care if it's 16 or 32gb, if its yakju or yakjudfsdfsdf. I just need a not imported, us version. Does anyone know anything about it?
Thanks!

martonikaj said:
No. yakju doesn't mean anything about your warranty. You warranty will have to be handled between you and your importer when it comes to it because the warranty won't be valid in the US. You're counting on your importer to help you with the international Samsung warranty. But that's just a factory defect warranty. If you want accidental damage insurance, just get a 3rd party insurance plan after you buy the phone.
If your phone is returned back to stock yakju and has a locked bootloader, I'm fairly certain they have no reason to deny your warranty claim, even if it came to you with a yakju** build.
As covered earlier ITT, you can flash any nexus you get to yakju, so don't worry about where it comes from. It takes 5minutes and you'll have the exact same software has the UK models, and get OTAs right from Google.
If price and warranty support are important to you, I suggest Negri. They've got great CS and will certainly help with warranty claims if necessary.
Click to expand...
Click to collapse
Do you recommend or know of any particular 3rd party insurance besides from Negri?

iwireless.com selling the GSM Galaxy Nexus...$699

Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228

699, lol? seriously?

Already threads on this. The price is ludicrous.

I work for this company and yes it's the same one.
I can't believe how much attention we have been getting. We are a small regional carrier and I understand we are the first here to get GSM version but I was surprised how many android sites had posted about our company selling the phone.
The phone is nice but it's getting old fast and I think it's overpriced. I will actually be sticking to my AOSP sensation...dual flash, 8mp camera, sd card slot, yum.

nathan118 said:
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
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Click to collapse
I bought mine back in January from Fry's Electronics in store. Not sure how the warrany works with them but I had a problem with the one I bought and took it back to the store where they swapped it out for another one (new in the box) after verifying that it was a manufacturing defect.

Just spoke to a level 2 phone agent at Samsung Wireless US. The phones iwireless are selling are actually imported as well so they technically do not have US warranty. Any repairs or defects you might have will be done through iwireless, I'm assuming they'd have to swap it out or mail back to country of origin.
So we still have zero US support on galaxy nexus. I'm still trying to get my earpiece speaker fixed and they don't even have the part for it.

Its a small local carrier to me so they will handle defective ones just like any US carrier. They'll swap it out for a refurb and exchange it with Samsung.
Sent from my Galaxy Nexus using xda premium

player911 said:
Its a small local carrier to me so they will handle defective ones just like any US carrier. They'll swap it out for a refurb and exchange it with Samsung.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
Not if they are importing the phone as posted above you. They would have to send the phone to another country for warranty repairs, unless they refurbish phones themselves. If you get a phone from them make sure you have a backup phone for the month it will be away getting repaired.
Sent from my Galaxy Nexus

Geez...what a rip off then for $700! The waiting continues...

nathan118 said:
Geez...what a rip off then for $700! The waiting continues...
Click to expand...
Click to collapse
For what? Phone is for sale all over the internet.

martonikaj said:
For what? Phone is for sale all over the internet.
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Click to collapse
For the phone to go on sale in the US and for Samsung USA to offer support. Have you not been paying attention?

[Q] Should I....?

Hello, i've been using a tmo SGSII for a while.
I was going to change into GN when it comes out for TMO later.
but it seems i've been waiting forever for it, and i'm giving up.
I'm trying to buy a unlocked GSM version of GN.
i'm thinking of buying GN from here
http://www.ebay.com/itm/Samsung-Gal...4353?pt=Cell_Phones&hash=item2c642a7221#rpdId
just because it's in US, and it'll be easier for me to sent it back if there's any problem.
Do you think it's okay for me to buy GN around this time?
or should i just wait for the SGSIII in... like Q4? (i don't mind buying both of them)
plus, i heard unlocked gsm GNs' are OS locked, where you cannot upgrade the software via OTA.
is this true? or this doesn't matter? would i be able to get an OTA without any problem? or do i have to use a 3rd party program? or i can't simply do it?

ILLHYHL said:
i'm thinking of buying GN from here
http://www.ebay.com/itm/Samsung-Gal...4353?pt=Cell_Phones&hash=item2c642a7221#rpdId
just because it's in US, and it'll be easier for me to sent it back if there's any problem.
Click to expand...
Click to collapse
Sorry, not true. Just because you're buying it from a seller in the US doesn't mean that Samsung Europe will honor your warranty. If you want a guarantee (or as close to a guarantee as you'll get with a grey market device) of having a manufacturer warranty, choose a reputable US-based importer (not a random eBay seller) that will help facilitate the warranty exchange with Samsung. Samsung Europe will (most likely) not deal with a US customer directly because the phone is not sold here.
Do you think it's okay for me to buy GN around this time?
or should i just wait for the SGSIII in... like Q4? (i don't mind buying both of them)
Click to expand...
Click to collapse
That's your call. No one can tell you what you want or what to do. Read up and make a choice.
plus, i heard unlocked gsm GNs' are OS locked, where you cannot upgrade the software via OTA.
is this true? or this doesn't matter? would i be able to get an OTA without any problem? or do i have to use a 3rd party program? or i can't simply do it?
Click to expand...
Click to collapse
This is not true... Not sure what you're talking about. The entire point of buying unlocked phones is so that you can still receive the updates OTA without waiting for carriers to approve them. The Galaxy Nexus receives OTAs just fine.

martonikaj said:
Sorry, not true. Just because you're buying it from a seller in the US doesn't mean that Samsung Europe will honor your warranty. If you want a guarantee (or as close to a guarantee as you'll get with a grey market device) of having a manufacturer warranty, choose a reputable US-based importer (not a random eBay seller) that will help facilitate the warranty exchange with Samsung. Samsung Europe will (most likely) not deal with a US customer directly because the phone is not sold here.
Click to expand...
Click to collapse
i'm not talking about a warranty. i never get warranty, for anything. i take care of my electronic devices well (more like worshiping god lol. every single one of electronic devices that i ever had lived way over their life expectancy)
i'm talking about the amount of time for the phone to get to me. it should be way faster than from the overseas, correct?
also, it says i should get my money back if i return it within 7 days, and only one or two day is needed for me to figure out if there is anything wrong with the phone.
also, feedback of this seller is quite good
oh, can you tell me any reputable us based importer just in case ?
how does this look??
http://www.popularelect.com/Samsung...xusPrime.htm?gclid=CM23lZLShq8CFQdN4AodVlFA9Q

(√°б° )√ Y U NO BUY AT AMAZON?
But seriously: if you ask such a question in a galaxy nexus forum everybody will tell you to buy the GNex you should decide by yourself and your needs and not by that what others tell you (free will you know? )
Sent from my Galaxy Nexus using XDA

I came from t mo s2 and am happy. Got my gnex through amazon from a legit seller on the west coast and had it in Baltimore MD in 3 days.
Sent from my Galaxy Nexus using xda premium

I got my galaxy nexus around a month ago and my only regret is not getting it sooner!!
i waited a while to buy a phone and was also considering waiting for the sgsIII but every time a phone was released a new phone was announced and i ended up just waiting and waiting haha it was an endless loop...
finally gave in and just picked up the galaxy nexus and never looked back

Those of u who baought the phone, can any one of u please tell me any link to good amazon seller or website, something like that? (Sending within the us) i want the phone in my hand as soon as possible
I decided that im going to buy this phone, but there is hundreds of sellers on line and cant figure out who is most credible..
Thanks in advance.
Sent from my SGH-T989 using xda premium

ILLHYHL said:
Those of u who baought the phone, can any one of u please tell me any link to good amazon seller or website, something like that? (Sending within the us) i want the phone in my hand as soon as possible
I decided that im going to buy this phone, but there is hundreds of sellers on line and cant figure out who is most credible..
Thanks in advance.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
www.negrielectronics.com
https://negrielectronics.com/catalo...x=0&y=0&order=relevance&dir=desc#.T3KzJ2lWqgc

Buying Directly from Google Play store will give me Worldwide Warranty?

I've been looking for that Answer for about a week now.
Will I get International warranty with the GNEX if I buy it directly from Google Play Store?
I'm Brazilian, living in California and going back to Brazil next month.
I've been craving for a galaxy nexus since I saw it selling for 400 at the google play store but could not yet discover whether it`s warranty will work in Brazil or not.
I had read the whole disclaimer about the phone`s warranty both in google's and samsung's website and yet still could not find anything regarding this.
Does Anyone know if the warranty for this phone, if bought directly from google, is an worldwide warranty?

gardenalle said:
I've been looking for that Answer for about a week now.
Will I get International warranty with the GNEX if I buy it directly from Google Play Store?
I'm Brazilian, living in California and going back to Brazil next month.
I've been craving for a galaxy nexus since I saw it selling for 400 at the google play store but could not yet discover whether it`s warranty will work in Brazil or not.
I had read the whole disclaimer about the phone`s warranty both in google's and samsung's website and yet still could not find anything regarding this.
Does Anyone know if the warranty for this phone, if bought directly from google, is an worldwide warranty?
Click to expand...
Click to collapse
Surely they will only service it if you're still in the US. The exact same as no one in the US with a European version can get it serviced.

Is there any statement from google which clearly says that?
Because if it were like that why wouldnt they write that on their webpage?
I just cant find a reason why they wouldnt clearly state that as it would, at least, avoid many misunderstandings.

gardenalle said:
Is there any statement from google which clearly says that?
Because if it were like that why wouldnt they write that on their webpage?
I just cant find a reason why they wouldnt clearly state that as it would, at least, avoid many misunderstandings.
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Well I'm just basing it on the usual terms of warranties. As I said, look at everyone in the US with a European Galaxy Nexus that can't directly deal with Samsung Europe.
You can always call and ask.

As it is a US only deal, it is 99% a US only warranty.

joshnichols189 said:
As it is a US only deal, it is 99% a US only warranty.
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If that's the case would I better buy the European one from amazon?
Or do you guys think that I wont get the warranty to work in brazil on neither of them?
The problem is that this phone is so f* expensive in Brazil, U$1000, and even buying it there, if it comes defective I have a good chance of being Samsunged by them, as they already did it to me refusing to exchange a defective galaxy 5.

gardenalle said:
If that's the case would I better buy the European one from amazon?
Or do you guys think that I wont get the warranty to work in brazil on neither of them?
The problem is that this phone is so f* expensive in Brazil, U$1000, and even buying it there, if it comes defective I have a good chance of being Samsunged by them, as they already did it to me refusing to exchange a defective galaxy 5.
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Just get a cheapo Google Play one or a Euro one if you can get a better deal. You probably won't have a warranty either way.

Well, any sort of support back in Brazil sucks anyway. Usually I don't rely on that to decide about an electronic device.
Yes, I'm Brazilian. Eventually, if you're lucky, you could find some decent support, but it will not the rule, just an isolated case.
Is it officially released there already?

Im from Venezuela (next to brazil) i bought mine from Amazon and i got no warranty neither from Google nor from samsung, i could always send to samsung europe, but meh, it will cost more the shipping than buying another phone lol..
And you always have XDA <3

It has warranty support only in the US. Trouble is, the warranty is actually the manufacturer's warranty, and Samsung's support is notoriously slow/bad. The only reason the US version is worth getting it's not all that much worth rooting the device (except maybe to overclock the processor).

Yeah, like the other guys said, it's only in the U.S. Although, if your phone breaks down while you're in Brazil, you can send it to any family or friends staying in the U.S. and have them ship it to Google or Samsung for you?

chancy319 said:
Yeah, like the other guys said, it's only in the U.S. Although, if your phone breaks down while you're in Brazil, you can send it to any family or friends staying in the U.S. and have them ship it to Google or Samsung for you?
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I could even do that but it's easier said than done. To send it to the US and try to get it back seems too risky taking brazilian post officers into account. And I can even get taxed again for doing that.
Is the failure margin of this phone that high? I don't plan to flash custom rooms or anything...
Sent from my MB860 using XDA

gardenalle said:
I could even do that but it's easier said than done. To send it to the US and try to get it back seems too risky taking brazilian post officers into account. And I can even get taxed again for doing that.
Is the failure margin of this phone that high? I don't plan to flash custom rooms or anything...
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Well the failure rate of any phone is measurable for sure, but the odds aren't very high. Chances are you'll get the device and it'll work just fine.

Actually, my last 2 phones were dead at some point, Motorola defy and Optimus 3D.
My current atrix reboots itself sometimes but it's not something to get too worried about, at this point at least.
The thing is that all this new phones don't seem reliable at all.
If I am to buy a disposable phone again I will get mad. And unfortunately I've seen a lot of stories about failing gnexus.
Does someone knows the actual statistics about broken gnexus?
What is the most common problem with them?
Sent from my MB860 using XDA

martonikaj said:
Surely they will only service it if you're still in the US. The exact same as no one in the US with a European version can get it serviced.
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I asked this question to apple and they told me that I could take any apple product into any apple store around the world and they would honor the warranty. I just need to provide proof of purchase.
Many laptop providers also provide international warranties.
What I would say to the OP, buy a phone that you know can be serviced in Brazil even if for a fee. For 400 its a steal. If you like, buy two and sell one when you get there at a profit and save the profit for the cost of having to repair the phone if it ever comes to that
Sent from my Galaxy Nexus using Tapatalk 2

Apple warranty is really amazing.
My brother exchanged his ipod touch, bought in Italy, more than 4 times in Brazil.
If I knew Samsung's warranty were like theirs I would buy the phone with my eyes closed.
Sent from my MB860 using XDA

gardenalle said:
Apple warranty is really amazing.
My brother exchanged his ipod touch, bought in Italy, more than 4 times in Brazil.
If I knew Samsung's warranty were like theirs I would buy the phone with my eyes closed.
Sent from my MB860 using XDA
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Apple doesn't cover International iPhones, only Brazilian ones, don't get fooled.
AND, the same as the others, the warranty is a lottery. Already had a lot of friends facing problems with Apple's Warranty in Brazil.

Well, is it reliable to buy the gnex from amazon?
Will I get the pentaband version anyway? (Is there another? Or is it just a rumor?)
About the software version, should I be worried about that?
Sent from my MB860 using XDA

I've only just got my GNex like two days ago so I don't know how high the failure rate is but I doubt that there's anything that can't be fixed through browsing XDA except hardware failures. I say, go with the Play Store. You should be fine. I think the Amazon one is pentaband too.

Well, I end up buying the SA version of the Nexus at Amazon. I'm very pleased.
Sent from my Galaxy Nexus using XDA