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Does anyone have any experience with Samsung USA's service department to get service for a phone purchased overseas? Since it seems us GSM users are being left to kick rocks when it comes to getting a Galaxy Nexus here, I'm wondering if it's possible to import one without the worry that I wouldn't be able to fix it if it broke or was shipped as a lemon.
OJ in Compton said:
Does anyone have any experience with Samsung USA's service department to get service for a phone purchased overseas? Since it seems us GSM users are being left to kick rocks when it comes to getting a Galaxy Nexus here, I'm wondering if it's possible to import one without the worry that I wouldn't be able to fix it if it broke or was shipped as a lemon.
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Click to collapse
I can tell you that Samsung wouldn't honour warranties for UK customers who had bought the grey-imported SLCD version of the Nexus S.
OJ in Compton said:
Does anyone have any experience with Samsung USA's service department to get service for a phone purchased overseas? Since it seems us GSM users are being left to kick rocks when it comes to getting a Galaxy Nexus here, I'm wondering if it's possible to import one without the worry that I wouldn't be able to fix it if it broke or was shipped as a lemon.
Click to expand...
Click to collapse
they will not warrant any phone purchased else where
This is my fear for importing the phone. Are there any other options? I really want to import this phone, but I'm very hesitant to spend around $700 and have no type of warranty.
nyijedi said:
This is my fear for importing the phone. Are there any other options? I really want to import this phone, but I'm very hesitant to spend around $700 and have no type of warranty.
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Click to collapse
i know with tmobile if you have there insurance they will replace it with a current equivalent. I do not see why samsung will not honor a warranty covered defect no matter where it is sold
BiGMERF said:
i know with tmobile if you have there insurance they will replace it with a current equivalent. I do not see why samsung will not honor a warranty covered defect no matter where it is sold
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They didn't honour the warranty for the SLCD version of the Nexus S that was grey-imported to the UK.
oscillik said:
They didn't honour the warranty for the SLCD version of the Nexus S that was grey-imported to the UK.
Click to expand...
Click to collapse
im talking here in the U.S....
BiGMERF said:
im talking here in the U.S....
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Click to collapse
ohh i forgot, the US is special...
oscillik said:
ohh i forgot, the US is special...
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not saying that... its just like any other thing you buy samsung. tv, monitor , laptop, etc. 1 year manufacturers warranty on defects
BiGMERF said:
not saying that... its just like any other thing you buy samsung. tv, monitor , laptop, etc. 1 year manufacturers warranty on defects
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Click to collapse
yeah...which you would've thought would apply to the SLCD version of the Nexus S...but it didn't.
http://en.wikipedia.org/wiki/Nexus_s#History_and_availability
ive bought alot of devices from overseas basically your localised companies will not do warranties, instead you have to contact in this case samsung UK get an RMA form then mail the device back to samsung uk and they do the repairs/replacement and send it back.
now as for uk stores some will handle this for you such as clove in that case you contact clove and they help you with the RMA process
i find it kinda strange no one has had to do this before or just says no warranty :\
having said that they will not honor the usual user damage instead you will have to pay to get that fixed (ie water damage or negligence)
noobdeagle said:
ive bought alot of devices from overseas basically your localised companies will not do warranties, instead you have to contact in this case samsung UK get an RMA form then mail the device back to samsung uk and they do the repairs/replacement and send it back.
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Click to collapse
Thanks for sharing this. This is good news, as I just want to be assured that if something w/ the phone goes bad, I'll have somewhere to send it to be repaired.
If and when the GSM model becomes available for sale in the US, what will the experience be if I need to do a warranty exchange through Samsung US? Would it be much easier and quicker than purchasing it through grey market? (ie. Expansys, Negri, etc) I assume with both instances, if something were to happen with my device, it would take many weeks to get it back from repair. If something did happen, I could also go with a local phone repair shop I suppose.
Also, if the GSM model became available in the US through Best Buy, would their black tie warranty service be better than the above options?
I guess Im just used to T-Mobile service where they send you a warranty replacement before you send in your defective device!
Thanks!
If Best Buy starts carrying the GSM model I would get it there. Not that I like the place much (used to work there and couldn't wait to get out) but they honor the manufacturers warranty. This gives you a storefront to take the phone to in case it needs repair. Also they do offer a warranty that covers accidents due to drops and spills but if I recall correctly it cost too much and if you are careful or have it in a case you should be fine.
Bigsam411 said:
If Best Buy starts carrying the GSM model I would get it there. Not that I like the place much (used to work there and couldn't wait to get out) but they honor the manufacturers warranty. This gives you a storefront to take the phone to in case it needs repair. Also they do offer a warranty that covers accidents due to drops and spills but if I recall correctly it cost too much and if you are careful or have it in a case you should be fine.
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Thanks, yeah I wouldn't need accidental coverage, Im usually very good with phones. After a year of use on a phone I barely have any scratches on it. I just have had bad luck in the past with hardware defects, overheating etc.
mstyle88 said:
Thanks, yeah I wouldn't need accidental coverage, Im usually very good with phones. After a year of use on a phone I barely have any scratches on it. I just have had bad luck in the past with hardware defects, overheating etc.
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I hear you. I've had two HTC phones, and both had parts fail on me. So I'm looking for a warranty as well.
I don't want to wait for a US release. Who knows when the GSM will be released. I haven't heard any rumors, so it could be awhile. I'm going to wait for the Canadian release (Dec 8th). Supposedly, you'll be able to buy it off contract for $650. And if anything happens to it, the wait time won't be as bad as shipping it back across the Atlantic.
Man_Utd said:
I hear you. I've had two HTC phones, and both had parts fail on me. So I'm looking for a warranty as well.
I don't want to wait for a US release. Who knows when the GSM will be released. I haven't heard any rumors, so it could be awhile. I'm going to wait for the Canadian release (Dec 8th). Supposedly, you'll be able to buy it off contract for $650. And if anything happens to it, the wait time won't be as bad as shipping it back across the Atlantic.
Click to expand...
Click to collapse
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
Lil Jones said:
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
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Click to collapse
I checked out Bell and Virgin. Both have specs of the phone and they both have the frequencies necessary for Tmo US. Check it out (I would post the link but I'm too new).
I remember someone saying Canada ditched CDMA awhile ago.
I emailed Squaretrade and while I didnt get an exact answer, it sounds like if you are a UK customer buying from one of these establishments then you can buy a warranty and be covered. I didnt ask about US stores like Negri or Expansys. I'll send the question to them and report back.
Negri said when it first launched that they will honor the year warranty for you.
but i emailed them and asked about unlocking the bootloader and getting the warranty still and they said it's up to samsung UK.
so just remember, if you unlock the bootloader and you imported you may be screwed.
Lil Jones said:
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
Click to expand...
Click to collapse
That statement is incorrect, bell and virgin are no longer using CDMA, i am a customer with bell and all new phones now use sim cards on the gsm network.
neok44 said:
Negri said when it first launched that they will honor the year warranty for you.
but i emailed them and asked about unlocking the bootloader and getting the warranty still and they said it's up to samsung UK.
so just remember, if you unlock the bootloader and you imported you may be screwed.
Click to expand...
Click to collapse
I've read that people have already confirmed that fastboot oem lock works fine on the Galaxy Nexus, so it really shouldn't be a problem.
From what I've heard if you purchased your phone from expansys-usa then all you need to do is send your phone to them and they will send it to Samsung for repairs. That's the reason I bought it from them.
If you check the "Expansys USA Now Shipping" forum, you'll see quite a bit of information on the Warranty situation. Just search the thread for Warranty.
OP: should you move the Warranty parts of that thread to this one so it is consolidated and easier to find?
If you bought from Handtec, they also said that you can send the phone back to them and they'll take care of the warranty process w/ Samsung UK as well, although it's obviously a little more costly to send to them than to Expansys-USA.
wrayrb said:
If you check the "Expansys USA Now Shipping" forum, you'll see quite a bit of information on the Warranty situation. Just search the thread for Warranty.
OP: should you move the Warranty parts of that thread to this one so it is consolidated and easier to find?
Click to expand...
Click to collapse
Good idea, I'll try compiling what I find either this afternoon or the weekend.
I bought mine from Expansys USA and they honor the one year Samsung manufacturer warranty. Just send it to them if there is an issue and they will send it to Samsung for repairs or warranty replacement. Yes, you may have to wait longer to get the phone back, but you still have a year warranty, and it's better to have this lovely device in my hands now than to wait until who knows when for the US to stock this officially somewhere. Go with Expansys, they shipped out right away and they know their products. Just my two cents.
nyijedi said:
I've read that people have already confirmed that fastboot oem lock works fine on the Galaxy Nexus, so it really shouldn't be a problem.
Click to expand...
Click to collapse
well thats good. i remember when i first got my Nexus One and the devs made it very clear that once you unlocked there was no going back, at the time.
If you buy "Grey Market" it is a roll of the dice---NO Warranty
mstyle88 said:
If and when the GSM model becomes available for sale in the US, what will the experience be if I need to do a warranty exchange through Samsung US? Would it be much easier and quicker than purchasing it through grey market? (ie. Expansys, Negri, etc) I assume with both instances, if something were to happen with my device, it would take many weeks to get it back from repair. If something did happen, I could also go with a local phone repair shop I suppose.
Also, if the GSM model became available in the US through Best Buy, would their black tie warranty service be better than the above options?
I guess Im just used to T-Mobile service where they send you a warranty replacement before you send in your defective device!
Thanks!
Click to expand...
Click to collapse
If you happen to buy a Samsung product from a Grey market dealer they will give you nothing but a cold shoulder...period. I bought a S5 2 months ago on EBay and it shot craps and the seller (some jerks in Houston Texas just say screw you) and when I called Samsung USA they basiically were nice until they found out it wasn't and "official" USA import. I now own a $600 brick. The "international warranty is in Farsi, so you can imagine I won't be sending it back to Iran for service.
Or should I just buy it at full price unlocked. I heard an "AT&T" version passed through the FCC but 1. Is that really an AT&T version? Some people said it may be some Canadian or Australian carrier. and 2. It may just never come out anyway. I'd just be pissed if I paid $750 then it comes to AT&T and I could've saved $500. You think there's actually a chance of it coming to AT&T (this decade)? What would you do in this situation?
It probably is coming to AT&T according to the latest FCC filings. http://www.techieinsider.com/news/12988
Guster730 said:
Or should I just buy it at full price unlocked. I heard an "AT&T" version passed through the FCC but 1. Is that really an AT&T version? Some people said it may be some Canadian or Australian carrier. and 2. It may just never come out anyway. I'd just be pissed if I paid $750 then it comes to AT&T and I could've saved $500. You think there's actually a chance of it coming to AT&T (this decade)? What would you do in this situation?
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Click to collapse
You should be able to get a better plan if you use a unlocked phone. At least I did with t-mobile.
FWIW I talked to some guys at a corporate location and they do not think AT&T will be picking up the Nexus.
They said they've haven't heard any rumors/rumblings internally of any kind about getting it and that they've never carried a Nexus before and don't see why this one would be any different.
:/ Just relaying about inquiring about it. I went ahead and got a intl. unlock myself.
AT&T stores never carried a Nexus phone, but customers could get a subsidized Nexus S for AT&T from Best Buy.
Just grab one an enjoy. Live a little.
Guster730 said:
Or should I just buy it at full price unlocked. I heard an "AT&T" version passed through the FCC but 1. Is that really an AT&T version? Some people said it may be some Canadian or Australian carrier. and 2. It may just never come out anyway. I'd just be pissed if I paid $750 then it comes to AT&T and I could've saved $500. You think there's actually a chance of it coming to AT&T (this decade)? What would you do in this situation?
Click to expand...
Click to collapse
If you have the money I'd just buy it outright. Especially if when it comes to AT&T you'll be buying it full price anyways. You won't be saving that much and you'll be able to have the phone now, which is worth something for sure.
I don't know about later on, but AT&T definitely isn't getting this phone before the end of the year. It's all Verizon right now. So even if you're sure its coming to AT&T (who knows?) you can still buy it now knowing you're getting it months earlier.
martonikaj said:
If you have the money I'd just buy it outright. Especially if when it comes to AT&T you'll be buying it full price anyways. You won't be saving that much and you'll be able to have the phone now, which is worth something for sure.
I don't know about later on, but AT&T definitely isn't getting this phone before the end of the year. It's all Verizon right now. So even if you're sure its coming to AT&T (who knows?) you can still buy it now knowing you're getting it months earlier.
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Click to collapse
I mean I'd buy it subsidized off AT&T and it'd probably be like $300 at most. This is a really tough decision.
I ended up using my upgrade to get an HTC Vivid for $75 then sold it for $400 and just put the $325 profit toward the Nexus. I'd say just go for it. This phone is a beast.
buy it now. save your upgrade. dont sign a contract. in 6 months+ when something better comes out, cuz you know it will, you will still have your upgrade.
Tytanius said:
It probably is coming to AT&T according to the latest FCC filings. [/QUOTE]
Wrong. That one is also a...his year and that is a Bell Canada exclusive.
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cpcrazyfly said:
buy it now. save your upgrade. dont sign a contract. in 6 months+ when something better comes out, cuz you know it will, you will still have your upgrade.
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Click to collapse
thats what i did. I'll use my upgrade on the next big lte phone
The FCC doesn't approve devices for Canada and Australia.
The device that passed doesn't have the 900 Mhz, which has been causing problems on the unlocked GSM phone.. So that's one reason to wait for it. Another is if it does in fact come officially to AT&T, the price will drop significantly. Also, buying devices on the grey market is not for the faint of heart, I've got a Nexus S with the search button bug and Negri/Samsung/Google don't care because they don't have to.
In all likelihood you will see a late January/early February release of this phone and smart money is waiting
I'm on at&t as well and am waiting for one of 2 things. Either for it to come to at&t directly or for a significant price drop. I don't have a problem picking up the international version because when you turn around and sell it you'll likely get more since it can be used on any gsm carrier. The one major thing i'm waiting to find out though is if there are any plans to release a 32gb gsm version.
I didn't want to wait for the "next" big phone, so I just found the most expensive/free phone on at&t, used my upgrade to get it, then sold the phone on ebay...I picked up the HTC Titan for free at Best Buy on Cyber Monday, sold it for ~$500 and now have the Nexus Galaxy for cool $250 (what it would probably cost if it ever came to at&t).
...additionally I am selling my Nexus S and hoping to get a couple hundred and making the NG almost free.
Anyways, if you have an upgrade and don't mind the contract, just get the best deal on a phone you can sell...it's the only way I could have ever afforded my original N1, my i9020A NS and now GS.
crachel said:
The FCC doesn't approve devices for Canada and Australia.
The device that passed doesn't have the 900 Mhz, which has been causing problems on the unlocked GSM phone.. So that's one reason to wait for it. Another is if it does in fact come officially to AT&T, the price will drop significantly. Also, buying devices on the grey market is not for the faint of heart, I've got a Nexus S with the search button bug and Negri/Samsung/Google don't care because they don't have to.
In all likelihood you will see a late January/early February release of this phone and smart money is waiting
Click to expand...
Click to collapse
You're actually wrong. The FCC checks all devices that could be used in the US. i9000t https://fjallfoss.fcc.gov/eas/GetApplicationAttachment.html?id=1303821
i9100t http://pocketnow.com/android/samsung-galaxy-s-ii-passes-fcc-muster
i9250m https://fjallfoss.fcc.gov/eas/GetApplicationAttachment.html?id=1586317
http://forum.xda-developers.com/showthread.php?p=19919999
19000T and i9100T went to Telus/Rogers in Canada and the i9250m went to Bell Canada. i9250m was the first GSN to pass the FCC and it's on sale this week exclusively from Virgin Mobile/Bell Canada.
I thought the same for rogers... paid way too much for mine. Couldn't care less... best purchase of 2011 for me personally.
Sent from my Galaxy Nexus using xda premium
crachel said:
The FCC doesn't approve devices for Canada and Australia.
The device that passed doesn't have the 900 Mhz, which has been causing problems on the unlocked GSM phone.. So that's one reason to wait for it. Another is if it does in fact come officially to AT&T, the price will drop significantly. Also, buying devices on the grey market is not for the faint of heart, I've got a Nexus S with the search button bug and Negri/Samsung/Google don't care because they don't have to.
In all likelihood you will see a late January/early February release of this phone and smart money is waiting
Click to expand...
Click to collapse
The FCC reviews any device that could be used in the US.
Also, the volume "bug" is tied to 900mhz, but even if your device has the 900mhz frequency enabled in the hardware, it has nothing to do with whether or not you'll experience the bug. The problem arises when you actually use 900mhz. So even those of you who imported a GN to the US have 900mhz hardware, you're never going to use it on AT&T (850mhz) or T-mobile (1800).
I'm on AT&T and my Galaxy Nexus just arrived at my house from Expansys today.
I'm glad I went ahead and got it though it was well worth it now that I have it in my hands.
Sent from my Galaxy Nexus using xda premium
http://www.androidcentral.com/gsm-samsung-galaxy-nexus-launch-regional-carrier-i-wireless-march-21
A regional carrier in Iowa will be selling it. Anyone waiting for a GN with a U.S. warranty, your wait is over.
Sent from my Galaxy Nexus
Does this mean some sort of US support for the rest of us? Meaning if we had to call in Samsung regarding the GSM galaxy nexus the phone agent will finally have a script to read to us?
Hopefully we can get repairs done in Samsung US service centers too.
Sent from my Galaxy Nexus using Tapatalk
I highly doubt they will offer any international Nexus owners repair services...even for a fee. This has been my only consideration of selling mine and waiting for a more local option because I have no options should the worst happen.
Sent from my Galaxy Nexus using xda premium
There's a few cellphone repair companies that could fix something that goes wrong with gnex. However I agree that not having an official service center being able to look at the phone in the US is big downside.
Sent from my Galaxy Nexus using Tapatalk
has anyone called them to see if they offer the phone unlocked, off contract?
in my Country Puerto Rico The Phone Released On January Via Claro Carrier and PR it's territory in USA why to late to USA
Made a post about this, and got some useless replies. Here's from my post.
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
nathan118 said:
Made a post about this, and got some useless replies. Here's from my post.
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
Click to expand...
Click to collapse
They'd need a receipt of purchase to do a warranty job. So unless you bought from iwireless I would assume the rest of us won't be covered because our phones weren't bought within the region it was intended for.
Sent from my Galaxy Nexus using Tapatalk
lazaro17 said:
They'd need a receipt of purchase to do a warranty job. So unless you bought from iwireless I would assume the rest of us won't be covered because our phones weren't bought within the region it was intended for.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
When I sent my Nexus S in for warranty repair I was never asked for a receipt (good thing, because I bought the phone used). However, the model number is probably different if the phone was imported.
nathan118 said:
Made a post about this, and got some useless replies. Here's from my post.
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
Click to expand...
Click to collapse
I wonder if the model number is the same as Canada - i9250M?
And more importantly, are there new radios that come with the U.S. model?
Well, if the requirement for warranty service is a USA receipt...if the phone is identical to the imported phones from europe and canada, couldn't you just buy a phone from Amazon and say "Hi, here's my receipt from the company Amazon in the USA."
Can anyone confirm if the iwireless model is in anyway different?
And even ignoring warranty issues, does this mean Samsung USA will now repair an imported Galaxy Nexus? Because heck, I'd rather pay closer to $500 for some of these imported models and get zero warranty, I just want to make sure I can get it repaired if I have any issues.
nathan118 said:
Well, if the requirement for warranty service is a USA receipt...if the phone is identical to the imported phones from europe and canada, couldn't you just buy a phone from Amazon and say "Hi, here's my receipt from the company Amazon in the USA."
Can anyone confirm if the iwireless model is in anyway different?
And even ignoring warranty issues, does this mean Samsung USA will now repair an imported Galaxy Nexus? Because heck, I'd rather pay closer to $500 for some of these imported models and get zero warranty, I just want to make sure I can get it repaired if I have any issues.
Click to expand...
Click to collapse
Guess we won't know until someone tries, or maybe calls Samsung.
Sent from my Galaxy Nexus
ragnarokx said:
Guess we won't know until someone tries, or maybe calls Samsung.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Just spoke to a level 2 phone agent at Samsung Wireless US. The phones iwireless are selling are actually imported as well so they technically do not have US warranty. Any repairs or defects you might have will be done through iwireless, I'm assuming they'd have to swap it out or mail back to country of origin.
So we still have zero US support on galaxy nexus. I'm still trying to get my earpiece speaker fixed and they don't even have the part for it.
Hello, How are you?
Please, Does someone know any news about Galaxy Nexus GSM version availability in USA?
Is it safe to order it online at Expansys?
Thanks
I've been looking for that Answer for about a week now.
Will I get International warranty with the GNEX if I buy it directly from Google Play Store?
I'm Brazilian, living in California and going back to Brazil next month.
I've been craving for a galaxy nexus since I saw it selling for 400 at the google play store but could not yet discover whether it`s warranty will work in Brazil or not.
I had read the whole disclaimer about the phone`s warranty both in google's and samsung's website and yet still could not find anything regarding this.
Does Anyone know if the warranty for this phone, if bought directly from google, is an worldwide warranty?
gardenalle said:
I've been looking for that Answer for about a week now.
Will I get International warranty with the GNEX if I buy it directly from Google Play Store?
I'm Brazilian, living in California and going back to Brazil next month.
I've been craving for a galaxy nexus since I saw it selling for 400 at the google play store but could not yet discover whether it`s warranty will work in Brazil or not.
I had read the whole disclaimer about the phone`s warranty both in google's and samsung's website and yet still could not find anything regarding this.
Does Anyone know if the warranty for this phone, if bought directly from google, is an worldwide warranty?
Click to expand...
Click to collapse
Surely they will only service it if you're still in the US. The exact same as no one in the US with a European version can get it serviced.
Is there any statement from google which clearly says that?
Because if it were like that why wouldnt they write that on their webpage?
I just cant find a reason why they wouldnt clearly state that as it would, at least, avoid many misunderstandings.
gardenalle said:
Is there any statement from google which clearly says that?
Because if it were like that why wouldnt they write that on their webpage?
I just cant find a reason why they wouldnt clearly state that as it would, at least, avoid many misunderstandings.
Click to expand...
Click to collapse
Well I'm just basing it on the usual terms of warranties. As I said, look at everyone in the US with a European Galaxy Nexus that can't directly deal with Samsung Europe.
You can always call and ask.
As it is a US only deal, it is 99% a US only warranty.
joshnichols189 said:
As it is a US only deal, it is 99% a US only warranty.
Click to expand...
Click to collapse
If that's the case would I better buy the European one from amazon?
Or do you guys think that I wont get the warranty to work in brazil on neither of them?
The problem is that this phone is so f* expensive in Brazil, U$1000, and even buying it there, if it comes defective I have a good chance of being Samsunged by them, as they already did it to me refusing to exchange a defective galaxy 5.
gardenalle said:
If that's the case would I better buy the European one from amazon?
Or do you guys think that I wont get the warranty to work in brazil on neither of them?
The problem is that this phone is so f* expensive in Brazil, U$1000, and even buying it there, if it comes defective I have a good chance of being Samsunged by them, as they already did it to me refusing to exchange a defective galaxy 5.
Click to expand...
Click to collapse
Just get a cheapo Google Play one or a Euro one if you can get a better deal. You probably won't have a warranty either way.
Well, any sort of support back in Brazil sucks anyway. Usually I don't rely on that to decide about an electronic device.
Yes, I'm Brazilian. Eventually, if you're lucky, you could find some decent support, but it will not the rule, just an isolated case.
Is it officially released there already?
Im from Venezuela (next to brazil) i bought mine from Amazon and i got no warranty neither from Google nor from samsung, i could always send to samsung europe, but meh, it will cost more the shipping than buying another phone lol..
And you always have XDA <3
It has warranty support only in the US. Trouble is, the warranty is actually the manufacturer's warranty, and Samsung's support is notoriously slow/bad. The only reason the US version is worth getting it's not all that much worth rooting the device (except maybe to overclock the processor).
Yeah, like the other guys said, it's only in the U.S. Although, if your phone breaks down while you're in Brazil, you can send it to any family or friends staying in the U.S. and have them ship it to Google or Samsung for you?
chancy319 said:
Yeah, like the other guys said, it's only in the U.S. Although, if your phone breaks down while you're in Brazil, you can send it to any family or friends staying in the U.S. and have them ship it to Google or Samsung for you?
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I could even do that but it's easier said than done. To send it to the US and try to get it back seems too risky taking brazilian post officers into account. And I can even get taxed again for doing that.
Is the failure margin of this phone that high? I don't plan to flash custom rooms or anything...
Sent from my MB860 using XDA
gardenalle said:
I could even do that but it's easier said than done. To send it to the US and try to get it back seems too risky taking brazilian post officers into account. And I can even get taxed again for doing that.
Is the failure margin of this phone that high? I don't plan to flash custom rooms or anything...
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Well the failure rate of any phone is measurable for sure, but the odds aren't very high. Chances are you'll get the device and it'll work just fine.
Actually, my last 2 phones were dead at some point, Motorola defy and Optimus 3D.
My current atrix reboots itself sometimes but it's not something to get too worried about, at this point at least.
The thing is that all this new phones don't seem reliable at all.
If I am to buy a disposable phone again I will get mad. And unfortunately I've seen a lot of stories about failing gnexus.
Does someone knows the actual statistics about broken gnexus?
What is the most common problem with them?
Sent from my MB860 using XDA
martonikaj said:
Surely they will only service it if you're still in the US. The exact same as no one in the US with a European version can get it serviced.
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I asked this question to apple and they told me that I could take any apple product into any apple store around the world and they would honor the warranty. I just need to provide proof of purchase.
Many laptop providers also provide international warranties.
What I would say to the OP, buy a phone that you know can be serviced in Brazil even if for a fee. For 400 its a steal. If you like, buy two and sell one when you get there at a profit and save the profit for the cost of having to repair the phone if it ever comes to that
Sent from my Galaxy Nexus using Tapatalk 2
Apple warranty is really amazing.
My brother exchanged his ipod touch, bought in Italy, more than 4 times in Brazil.
If I knew Samsung's warranty were like theirs I would buy the phone with my eyes closed.
Sent from my MB860 using XDA
gardenalle said:
Apple warranty is really amazing.
My brother exchanged his ipod touch, bought in Italy, more than 4 times in Brazil.
If I knew Samsung's warranty were like theirs I would buy the phone with my eyes closed.
Sent from my MB860 using XDA
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Apple doesn't cover International iPhones, only Brazilian ones, don't get fooled.
AND, the same as the others, the warranty is a lottery. Already had a lot of friends facing problems with Apple's Warranty in Brazil.
Well, is it reliable to buy the gnex from amazon?
Will I get the pentaband version anyway? (Is there another? Or is it just a rumor?)
About the software version, should I be worried about that?
Sent from my MB860 using XDA
I've only just got my GNex like two days ago so I don't know how high the failure rate is but I doubt that there's anything that can't be fixed through browsing XDA except hardware failures. I say, go with the Play Store. You should be fine. I think the Amazon one is pentaband too.
Well, I end up buying the SA version of the Nexus at Amazon. I'm very pleased.
Sent from my Galaxy Nexus using XDA