Warranty trade in, superuser removal? - Xperia Play Q&A, Help & Troubleshooting

So I'm getting my play replaced under warranty due to a microphone issue. But before I send this back I want to remove the superuser and I noticed that a factory reset doesn't remove it. So how so I get this truly back to stock before I send it back?
Sent from my R800a using XDA App

Use SE PC companion to reinstall the software or use flashtool to flash the ftf of your desired stock rom version.

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[Q] Warranty

Hey.
My defy's earpiece just stopped working. So i think it's broken.
So If I send my defy to warranty service, do I have to delete all apps which enables ROOT, and unroot my defy?
Please quick anwers!
You have to unroot but before that u can make a titanium backup of the apps u have installed and then uninstall all the root apps including titanium backup....after u get the earpiece replaced root again and install titanium backup and restore the apps that u have backed up
Sent from my MB525 using xda premium
aks.techscience said:
You have to unroot but before that u can make a titanium backup of the apps u have installed and then uninstall all the root apps including titanium backup....after u get the earpiece replaced root again and install titanium backup and restore the apps that u have backed up
Sent from my MB525 using xda premium
Click to expand...
Click to collapse
Now I have been deleted all apps which needs root. And I have already titanium backup done. But I have one problem. I had 2nd init bootmenu, and as I think you know how it works. When turn power on theres blue notification light. It's still there even I have uninstall that bootmenu? And should I factory reset my defy before send it to warranty sevice?
Send from my ultimate Defy.
Orrr.... you can simply flash a stock 2.2 rom and send it to repairs, you'll only lose root capabilities and your apps and settings will remain as they were.
Edit: Since youve already deleted all apps its better to just give it a clean wipe.
Sent from my MB525 using Tapatalk
ryan8r said:
Orrr.... you can simply flash a stock 2.2 rom and send it to repairs, you'll only lose root capabilities and your apps and settings will remain as they were.
Edit: Since youve already deleted all apps its better to just give it a clean wipe.
Sent from my MB525 using Tapatalk
Click to expand...
Click to collapse
So, you mean now unroot and then factory reset? ( I mean that facroreset which can do in phones normal settings)
Send from my ultimate Defy.
Its better to use the stock recovery.
Sent from my MB525 using Tapatalk
If you want assurance, flash a stock rom. Of course before that you'll have to do a full wipe using stock recovery. After flashing you'll have a nice clean and new stock rom. You may want to install a few apps and register your google accounts (and Facebook too!), just so it wouldn't look suspicious. (~_~)
Im gonna just unroot now, and then factory reset. And do something that phone looks like normal
Will this work?
You can simply do it manually using Root Explorer. delete followings AS ROOT USER and reboot. that's all!
1. /data/data/com.noshufou.android.su
2. /system/app/superuser.apk
3. /system/bin/su & busybox
I was stupid and rooted with z4root, and it didin't delete superuser or root files.
So can I now do this:
I Temporary root using latest z4root 1.3.0
II Delete these:
1. /data/data/com.noshufou.android.su
2. /system/app/superuser.apk
3. /system/bin/su & busybox
III Reboot. Im not rooted and root files is gone.
Motodefyuser said:
Im gonna just unroot now, and then factory reset. And do something that phone looks like normal
Click to expand...
Click to collapse
Install free apps from Market, and overload the phone with battery-consuming apps and things like Widgets.
Now it should be a 'normal' phone.
At least you guys have the option of sending your phone in for repairs and stuff. I've been using my phone on speaker or with a headset for 6 months cuz there are no Motorola centers in my country.
Xummoner said:
At least you guys have the option of sending your phone in for repairs and stuff. I've been using my phone on speaker or with a headset for 6 months cuz there are no Motorola centers in my country.
Click to expand...
Click to collapse
Speaker is to loud. And I don't have headphones always withning.
If I have superuser in my phone, but phone is not ROOTED, do I lost my warranty if I send it to warranty service, coz' broken earpiece?
Motodefyuser said:
If I have superuser in my phone, but phone is not ROOTED, do I lost my warranty if I send it to warranty service, coz' broken earpiece?
Click to expand...
Click to collapse
Just uninstall the superuser app and then it's gone!
I think you can also open 2nd init and delete the recovery menu there. After that your phone looks absolutely normal (and it actually is).
I'm not sure if you really loose your warranty if your phone is rooted, maybe it's just said to keep you away from rooting your devices. I've heard (my own Defy has never been broken) that your Defy will still be replaced (also, the earpiece isn't broken because the phone is rooted...) or the root isn't even noticed.
Arjoma said:
Just uninstall the superuser app and then it's gone!
I think you can also open 2nd init and delete the recovery menu there. After that your phone looks absolutely normal (and it actually is).
I'm not sure if you really loose your warranty if your phone is rooted, maybe it's just said to keep you away from rooting your devices. I've heard (my own Defy has never been broken) that your Defy will still be replaced (also, the earpiece isn't broken because the phone is rooted...) or the root isn't even noticed.
Click to expand...
Click to collapse
I cannot delete/uninstall superuser, you see it's system app, and Im not rooted anymore.
Motodefyuser said:
I cannot delete/uninstall superuser, you see it's system app, and Im not rooted anymore.
Click to expand...
Click to collapse
Hm, I see.
But it might already be enough to use any alternative launcher (if you aren't already) which is able to hide apps from the app drawer, then it probably would not be noticed by someone.
I assume the boys at the warranty center (or whatever place your broken defy will go to) have had many broken earpieces before and will not check everything of your Defy but just replace it.
Motodefyuser said:
Hey.
My defy's earpiece just stopped working. So i think it's broken.
So If I send my defy to warranty service, do I have to delete all apps which enables ROOT, and unroot my defy?
Please quick anwers!
Click to expand...
Click to collapse
Just flash a Stock SBF.
And send it with no apps and without info/SD Card.
It wont look suspicious, NO ONE should send a phone to a repair center with their information, google accounts all personal things in there.
You can replace it yourself using thishttp://forum.xda-developers.com/showthread.php?p=12094566 Replaced the earpiece on my wifes Defy for $5. Took 6 days for the part to get here and 15 minutes to replace.
Sent by my MIUI Defy from another universe
Zephyrot said:
Just flash a Stock SBF.
And send it with no apps and without info/SD Card.
It wont look suspicious, NO ONE should send a phone to a repair center with their information, google accounts all personal things in there.
Click to expand...
Click to collapse
I would have to agree here. Make a backup of everything, then factory reset the phone.
Sent by my MIUI Defy from another universe

Why?????

Why do I get Told I have insufficient space on my phone to update some apps when I have about 39mb free!?!
Big thanks to anyone who can help
Sent from my R800i using XDA App
It might be that you need a portion of that space to have available for the android market to store the download as its downloading, then to install it....
I think thats what I read a while ago.
39mb of free space is just not enough ; the apps have to download the apk and install them-which requires seperate space and so much more space than the apps original file size (what it says on the market) is needed ; try moving apps to sd and if you have root uninstalling SE's bloatware.
Thanks, but how do you guys have ANY space? I'm unrooted but still...
Sent from my R800i using XDA App
Then i suggest you root ; it helps alot. All the stock games that come with the phone take up around 50mb of space ; I've moved both adobe flash player and google maps to sd, deleted stuff i dont use i.e. default browser,timescape,all the SE facebook stuff, most of my apps are on my sd card and all of my games run smoothly (around half my apps are games) , another thing you might want to look into if you decide to root is the supercharger v6 which really speeds up the phone ( no idea how laggy your phone may or may not be with that much free space).
I could root. Something is stopping me though. Maybe I don't want to void my warranty or don't want to have to download and start all my games again. Any other negatives?
Sent from my R800i using XDA App
1)You can unroot.
2)It does not wipe your data - Infact you gain the ability to backup all of your apps via titanium backup - atleast it doesn't on .42 and software version prior to it.
So if I root, I can keep all my apps?
Sent from my R800i using XDA App
Yes, you have to restart your phone but thats about the most inconvenient thing about it
Also, my phone almost bricked I think... I updated ss launcher and powered off my phone, restarted it and it got stuck on Sony Ericsson logo. I took the battery out and it happened again but it's working now.. Should I be worried?
Sent from my R800i using XDA App
KindaUndisputed said:
Also, my phone almost bricked I think... I updated ss launcher and powered off my phone, restarted it and it got stuck on Sony Ericsson logo. I took the battery out and it happened again but it's working now.. Should I be worried?
Sent from my R800i using XDA App
Click to expand...
Click to collapse
That happend me when i was rooting but i fixed it
I dont think so ; the phone in my experience is unbrickable ( i have a locked bootloader) - Root should not brick your phone - use the zerg rush exploit/method and I have no experience with ss launcher. If you ever have a similar situation to what happened to you remove your battery for around 30 seconds and then put it back in , try a few reboots. If that doesn't work , download Sony Ericsson Update Service (SEUS) and keep on trying to update/repair the software using that no to be confused with Sony Ericsson Pc Companion.
EDIT- I've rooted numerous times (due to me theming,trying out different things on my phone and generally just wanting a fresh install) and I have never had a problem with it - make sure you follow all instructions - if done correctly you should not brick and your data will be kept...
Nabeel_Nabs said:
Yes, you have to restart your phone but thats about the most inconvenient thing about it
Click to expand...
Click to collapse
Hmmm. Never knew that and I actually just lost everything when I rooted my old ZTE blade. Anyways, who do I void the warranty with? Sony or the retailer? And if I un root, does that actually reinforce the warranty or is that just using deception to do so?
Sent from my R800i using XDA App
Rooting doesn't void the warrenty I think. Only bootloader unlocking.
Sent from my R800i using XDA App
Thanks. Are there any (pretty much dummies) guides on how to root this phone and how not to lose anything?
Sent from my R800i using XDA App
Actually, if I just were to root and have no custom roms (like the stock), would I still need to do all the backup and stuff or would it actually be very straight forward?
Thanks in advance
Sent from my R800i using XDA App
Turn on unknown sources and USB debugging.
Download SuperOneClick by shortfuse. Run superoneclick.exe as admin and click the root button.
No need to backup this has very low risk if any at all.
Sent from my R800i using XDA App
That's it?!
Sent from my R800i using XDA App
i didn't want to root.
THEN I DID.
Haven't regretted since. Just haven't unlocked bootloader.
so if i just install superoneclick user, would i basically have a rooted phone? and i can use supercharger and the like?

Lost keyboard after rooting

Okay, that's a noob story that I suppose you have heard before. It goes like that:
Just rooted my Play using SuperOneClick and, using Titanium Backup, uninstalled all the bloatware.
Problem is, I also uninstalled the International Keyboard - by mistake, I was just looking for the Chinese one. That means, my phone is now left keyboardless!
How can I restore it without having to flash a stock ROM or anything of the kind?
Oh, plus another little problem: whenever I tap the About phone menu, I get a message stating "The application Settings (process com.android.settings) has stopped unexpectedly. Please try again."
And always get sent back to the main screen.
Any ideas?
You can get another keyboard from the Play store on your computer. It'll automatically install to your device.
ridder215215 said:
You can get another keyboard from the Play store on your computer. It'll automatically install to your device.
Click to expand...
Click to collapse
That's what I'll do.
Tried a factory reset. Solved the com.android.settings problem but didn't restore the keyboard.
I know there is plenty of free Android keyboards available but, is there a way to find and install the default one?
I think someone will have to upload theirs, but my Play isn't on stock anymore. Or you could restore using SEUS or PC Companion, but then you'll probably lose root. This won't work if you unlocked the bootloader, it will brick it if you try.
So the way arround is probably to do it all over again. Since u already n still hav root (i guess) just start with install a recovery via cwm auto-installer (find it in play store), make a backup via recovery, flash a new .ftf via flashtool, re-root the phone n restore only data via recovery. That should get u started again.

[Q] Home button not functional

After i unlocked by bootloader using the sony ericsson method on my unbranded xperia play the home button no longer functions but it does work.
I can "wake" the phone with it it just wont return to the homescreen. i have not flashed the kernel or rom and i only deleted the junk game apps that come preinstalled.
any way i can fix this?
R800i android 2.3.4.. build 4.0.2.A.0.42
McNuggets said:
After i unlocked by bootloader using the sony ericsson method on my unbranded xperia play the home button no longer functions but it does work.
I can "wake" the phone with it it just wont return to the homescreen. i have not flashed the kernel or rom and i only deleted the junk game apps that come preinstalled.
any way i can fix this?
R800i android 2.3.4.. build 4.0.2.A.0.42
Click to expand...
Click to collapse
Don't know if you can fix it but there is a app on Play store can help called Button Savior may help?:fingers-crossed:
Try the pc companion repair function to reinstall a fresh Rom, it may sort out your problem or flashing a custom Rom what's based on gingerbread from the development thread
Sent from my R800i
McNuggets said:
After i unlocked by bootloader using the sony ericsson method on my unbranded xperia play the home button no longer functions but it does work.
I can "wake" the phone with it it just wont return to the homescreen. i have not flashed the kernel or rom and i only deleted the junk game apps that come preinstalled.
any way i can fix this?
R800i android 2.3.4.. build 4.0.2.A.0.42
Click to expand...
Click to collapse
Try using the menu button with the gamepad Open ... i have this problem.... with the gamepad open it works prefectly
Gave the phone to a friend who worked in a phone repair store and he managed to fix it.
thanks to all who offered help.
No such friend
McNuggets said:
Gave the phone to a friend who worked in a phone repair store and he managed to fix it.
thanks to all who offered help.
Click to expand...
Click to collapse
I don't have a friend who works at a phone repair store.
Can you tell me how he fixed it? I have exactly the same problem, and can't seem to find a solution.
Download a root browser (u don't need root just to browse around)
And go to system/app and look for SEMCSetupWizard, that apk on first boot allows the device to use the home button (like after original setup wizard)
Sent from my R800i using xda app-developers app

AT&T Update Help

I received the notification to update this morning to 4.4, however the update started to apply, it kicked it out with a suspected root error. Before applying the update, I had already uninstalled Xposed and unrooted my phone, so I am not sure what set off the root checker. I was wondering what my options were at this point. I know I can flash back to stock, but I would like to avoid this if at all possible. Are there any alternatives, or will I be forced to flash back to stock?
Thanks in advance for your help.
Sent from my LG-E980 using XDA Free mobile app
marksman81 said:
I received the notification to update this morning to 4.4, however the update started to apply, it kicked it out with a suspected root error. Before applying the update, I had already uninstalled Xposed and unrooted my phone, so I am not sure what set off the root checker. I was wondering what my options were at this point. I know I can flash back to stock, but I would like to avoid this if at all possible. Are there any alternatives, or will I be forced to flash back to stock?
Thanks in advance for your help.
Sent from my LG-E980 using XDA Free mobile app
Click to expand...
Click to collapse
I'm having exactly the same issue. I used the one click root method and have unrooted using full unroot in SuperSu.
But it appears full unroot per SuperSu is not enough? I tried root checker in Play Store and it says I am not rooted.
When I run the install it takes a long time to download and gave 0x13e error after the reboot while upgrading.
I also tried the LG PC Suite but it says my phone has the most current version, that is weird...
This OTA seems to be very picky as I was able to update in January 2014 fully rooted....
I wonder if I need to flash the IOT and go through the hassle of reinstalling all apps and config....that's a lot of hassle...
View92612 said:
I'm having exactly the same issue. I used the one click root method and have unrooted using full unroot in SuperSu.
But it appears full unroot per SuperSu is not enough? I tried root checker in Play Store and it says I am not rooted.
When I run the install it takes a long time to download and gave 0x13e error after the reboot while upgrading.
I also tried the LG PC Suite but it says my phone has the most current version, that is weird...
This OTA seems to be very picky as I was able to update in January 2014 fully rooted....
I wonder if I need to flash the IOT and go through the hassle of reinstalling all apps and config....that's a lot of hassle...
Click to expand...
Click to collapse
It is very strange but if I try update recovery it says my battery does not have enough charge. (but battery is at 100%).
I even bought a new battery. I did disable carrier iq spying service before I unroot.
Do I have to enable carrier iq spy in order to upgrade?
View92612 said:
It is very strange but if I try update recovery it says my battery does not have enough charge. (but battery is at 100%).
I even bought a new battery. I did disable carrier iq spying service before I unroot.
Do I have to enable carrier iq spy in order to upgrade?
Click to expand...
Click to collapse
Your phone needs to be 100% stock in order for OTA updates to work. This means:
no custom recovery (CWM, TWRP, etc)
all bloatware must be present
you can't be rooted
all system services must be like stock (this includes carrier IQ, so yes, it needs to be reenabled).
If you can't get the OTA to update after fixing everything, try flashing this:
http://forum.xda-developers.com/showthread.php?t=2760895
This IS the ATT stock ROM, but mildly debloated. The creator only debloated things that could be installed via the Play Store though (like Google Music, Newstand, Books, etc), so there isn't anything like the remote app or something missing.
I flashed this version because I'm too lazy to try and return my phone to pure stock just to get the OTA and then have to reflash root and a custom recovery. Too much work for me.
EDIT: I'm not too sure what's going on with your recovery... I hope someone else can answer that for you.
The easiest thing to do is just flash the 4.4.2 Rom found here: http://forum.xda-developers.com/showthread.php?t=2760895
This route saves allot of time having to flash back to pure stock, wait for your phone to receive the update again, and your phone taking forever to download said update.
spexwood said:
If you can't get the OTA to update after fixing everything, try flashing this:
http://forum.xda-developers.com/showthread.php?t=2760895
This IS the ATT stock ROM, but mildly debloated. The creator only debloated things that could be installed via the Play Store though (like Google Music, Newstand, Books, etc), so there isn't anything like the remote app or something missing.
I flashed this version because I'm too lazy to try and return my phone to pure stock just to get the OTA and then have to reflash root and a custom recovery. Too much work for me.
EDIT: I'm not too sure what's going on with your recovery... I hope someone else can answer that for you.
Click to expand...
Click to collapse
Thanks a lot. This is my wife's phone so she'd rather not to update if a data wipe is required. She's actually quite happy with 4.1.
Anything extra would only be a "good to have". I think I'll keep it on 4.1 until she switches to another phone.
I did download the slightly customized stock rom so that it could be updated in the future.
In fact, I still have stock recovery and the only reason I rooted was to disable carrier iq because it was doing funny things with the GPS, very annoying.
There is no other way to disable carrier iq without rooting...unfortunately...
View92612 said:
Thanks a lot. This is my wife's phone so she'd rather not to update if a data wipe is required. She's actually quite happy with 4.1.
Anything extra would only be a "good to have". I think I'll keep it on 4.1 until she switches to another phone.
I did download the slightly customized stock rom so that it could be updated in the future.
In fact, I still have stock recovery and the only reason I rooted was to disable carrier iq because it was doing funny things with the GPS, very annoying.
There is no other way to disable carrier iq without rooting...unfortunately...
Click to expand...
Click to collapse
If you flash that ROM over her current stock ROM, it should act just like an OTA update and replace the JB OS with the KK OS. It should also replace JB version Google apps with KK ones too.
If you decide to do this, you will need to do 3 things:
1) Make a backup just in case, but then copy the backup to your PC
2) Backup the internal SD to a PC and then format the internal storage. (see *2 below as to why)
3) After the flash, you will need to install the apk from the following thread and use it to install a Kitkat compatible CWM. If you don't while in recovery at any time, you may get stuck in what's called the Recovery Bootloop. Basically, every time you try to reboot the phone into the system (whether from a powered off state or from recovery), you will always go back to recovery.
The only bad thing about this recovery is that it can't read external SD cards, so anything you want to flash/backup will need to be stored on internal storage.
*2) Kitkat uses a different directory system for internal storage. If you were to not wipe the internal SD and managed to get the OTA working, it would wipe the drive for you automatically (which means all your data would be gone!).
However, with this flashable stock ROM, what will happen instead, is that all your data will remain, but will be hidden from view/access. If you have root, you can get it and move it, but it's a pain. Otherwise, your files are hidden from you, yet the system reads X amount of your internal storage as being occupied by "Miscellaneous" files, yet shows that nothing is there.
So just backup the files, then format the internal storage (which will leave her apps alone) before updating. Then flash that ROM and then copy the files back over.
All this is up to you and your wife as to whether or not you deem it to be worth the effort.

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