Develop Bugs

Any advice about replacement?

I have a Tilt2. Tonight the screen went black. The phone still works except the screen is dead. I have insurance. I am still five months from an upgrade.
I figure I will flash the rom back to stock and notify AT&T. I had the old Tilt before this phone. It was a tank. It survived being dropped in a pitcher of beer. I've never had to use my insurance before. Will they send me another Tilt2? Any chance they would let me upgrade early? I know they will negotiate if you are persistent. I was just wondering what you guys with more experience would try to do. Also, what phone should I press for? The Motorola Atrix looks cool, but I prefer having a keyboard.
Thanks for your help
Update:
The first customer service rep said no go on an early upgrade. It was after hours. I may try my luck with another rep tomorrow. She said the best she could do for an early upgrade would be September, which is only one month early. I will probably have to use the insurance policy. I guess I could sell the replacement phone on ebay in September when I'm eligible for a new phone. I watched a youtube video on replacing the digitizer, lcd, and screen. I wouldn't want to tackle that, and it will be just as cheap to pay the 50$ deductible for a replacement phone. At one time, the Tilt2 had a 125$ tier 2 deductible, but now, since it's old, it's a tier 1 50$ deductible phone. It still sucks though because the phone was in perfect condition when the screen went out. It's had a boxwave cover and an invisible shield screen protector from day one. It looks new.

volumnus said:
It survived being dropped in a pitcher of beer.
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May have started a slow corrosion process that poisoned the connectors on your lcd screen, slowly killing the bright life of your tilt 2 until an agonizing death months later. AND YOU DID NOTHING!!!!
*cough*
You can buy a go (prepaid) phone or find someone who has an old go phone. Pop your sim in there and you'll be functional. Assuming you tried doing a battery reset, etc.
Rumors are that ATT will be coming out with an android + keyboard phone sometime in the "near" future. You will, of course, wait as long as you can to get a new phone until giving in and selecting the Atrix. ATT will release the new android keyboard phone(s) 1 day after your 30 day return window expires. This will suck.

I ordered an Inspire...
However, I think I will return to sender. I called tonight, and they told me they would let me go back to my old plan once they receive the phone. I currently have unlimited data, and they wouldn't grandfather me in.

I believe he was referring to the old tilt being dropped into the pitcher, not the current one that is broken. Why would he call a broken device a tank?

volumnus said:
However, I think I will return to sender. I called tonight, and they told me they would let me go back to my old plan once they receive the phone. I currently have unlimited data, and they wouldn't grandfather me in.
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They will give you the unlimited plan on the Inspire, if you are persistant. Other AT&T customers have had it done, so call them again and tell them that. Ask to talk to a supervisor or escalate it. Or hang up and call again until you get a rep that will give you the unlimited plan back.
They cannot force you into a tiered/limited plan just because you upgraded your device. But they may try to make it hard for you, so you give up and eat the crap they are shoveling. Or screw people that don't know any better. Just don't give up.
They may also give you some BS about how you can't get 4G (HSPA+) and still stay on the unlimited plan. This is also garbage, as I am still on the old unlimited plan, and get HSPA+. It might be coded as a unlimited 4G plan, so ask about that. Its the exact same thing as the old unlimited plan, they are just coding it different.

Anyone coming from Sprint Epic 4g Touch (SGII) to the Nexus?

Hi,
I am really getting sick of my data never actually working on my Sprint SGII. I was thinking about switching to Verizon. I really love the SGII & when at home on wifi, its a great device. My concern is that when I want to use data, it never works.
My work buddy has an Iphone (not for me) on Verizon & anytime I want to check something quickly, I have to borrow his phone to look something up.
While the sprint price is great, the data never works (voice is actually OK).
I heard the Nexus is not as good as the SGII in terms of the Exonus (sorry about the spelling) processor. I dont mind if its a little slower as long as the data works.
I am very interested in CM9 & had that on my sprint Evo.
Any advice would be great now that the Nexus & any bugs are out there.
It will cost me another $50 per month but if it works, then I guess its worth it?
Thanks,
Rich

I read the newest update for the CDMA Galaxy Nexus (though not official), gives it really strong data signal. All is great on my Nexus on T-Mobile.

I was a E4GT user, got it a few days after launch. It was a HUGE improvement over my EVO 3D #FAIL. Anyway, to answer your question I left sprint for the same reason you are thinking about leaving, DATA. Sprint is always talking about how they are fixing this and upgrading that, to me its to little to late. They are behind, the rush to be first with 4G clearly did not last beyond the EVO 4G, even then complaints about DATA were everywhere! What broke the camels back for me was the iphone, since its release sprint has taken away the main reason I stayed, yearly upgrades. I was a loyal 10+ year customer and because apple told sprint I cant have a yearly iphone (I dont even want the damn thing, a little conceded apple?). We ALL lost the yearly upgrade, that was sprints ONLY perk, IMO. So moving my 2 lines over I am paying about $50 more per month for the two, it is well worth it. I have had only one dropped call in the last month, I have NEVER been without DATA when I tried to use it. That alone is worth the extra $50 per month for me! Its one of those "you get what you pay for" things with sprint. If unlimited/limited speed and connectivity DATA is OK with you then sprint has what you need. I was real nervous about leaving, a 10+ year customer and all. But when I called them and used their change of contract to null/void the contract I had with them, account services asked me if I wanted to leave over the $3 the change was costing me. I told him YES, and that was it, no offers of credit or nothing. I was shocked! I read where others were given upgrades, $100 credits per line, I didnt get ****, LOL. Not that I would have taken it, but its the thought that counts, after 10+ years they didnt give a ****! Make the move if you haven't already, you wont be sorry! Oh and the Double DATA deal is back now, even more the reason to hope aboard

cordell12 said:
I was a E4GT user, got it a few days after launch. It was a HUGE improvement over my EVO 3D #FAIL. Anyway, to answer your question I left sprint for the same reason you are thinking about leaving, DATA. Sprint is always talking about how they are fixing this and upgrading that, to me its to little to late. They are behind, the rush to be first with 4G clearly did not last beyond the EVO 4G, even then complaints about DATA were everywhere! What broke the camels back for me was the iphone, since its release sprint has taken away the main reason I stayed, yearly upgrades. I was a loyal 10+ year customer and because apple told sprint I cant have a yearly iphone (I dont even want the damn thing, a little conceded apple?). We ALL lost the yearly upgrade, that was sprints ONLY perk, IMO. So moving my 2 lines over I am paying about $50 more per month for the two, it is well worth it. I have had only one dropped call in the last month, I have NEVER been without DATA when I tried to use it. That alone is worth the extra $50 per month for me! Its one of those "you get what you pay for" things with sprint. If unlimited/limited speed and connectivity DATA is OK with you then sprint has what you need. I was real nervous about leaving, a 10+ year customer and all. But when I called them and used their change of contract to null/void the contract I had with them, account services asked me if I wanted to leave over the $3 the change was costing me. I told him YES, and that was it, no offers of credit or nothing. I was shocked! I read where others were given upgrades, $100 credits per line, I didnt get ****, LOL. Not that I would have taken it, but its the thought that counts, after 10+ years they didnt give a ****! Make the move if you haven't already, you wont be sorry! Oh and the Double DATA deal is back now, even more the reason to hope aboard
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Damn, this sounds like my exact story! I just switched from Sprint and the E4GT to Verizon and the GN a day ago. I have been with Sprint for about 15 years and the yearly upgrade was continuing to keep me with them. I added a new line last year and was told and had my account noted I would receive 1 more yearly upgrade on that new line in 2012 after the line has been active for 3 months. Well it never showed up that I will be eligible in Sept 2012 so I called to discuss.
After 2 hours on a phone w/ a supervisor who actually saw the note on my account and read it back to me that it said they told I would get 1 more yearly upgrade on my line in 2012. His answer is they gave me the wrong information and he cannot honor it. His response was he would normally let someone out ETF free for this but I can get out free anyway this month so really there is nothing he can do.
So in order to get an upgrade on my line, I simply canceled the line then added a new line with my E4GT I was already using and then had a discount I could use on the line whenever I wanted. So sure, Sprint did me wrong but in the end I still got a discount available on a line...I really wanted to go to Verizon but the capped data plan was killing me, that was until they ran the double data promo! I said peace out Sprint and ported my number within 14 days to Verizon...
First impression of the phone was the screen felt small compared to the E4GT. The bottom buttons didn't make sense because they took up screen real estate. I ran my E4GT in a 160 screen density so the resolution wasn't a big change for me. Anyway I need to run...Bottom line first day didn't like the phone as much but really started liking it as the day went on. When I have more time later I will add some more comparisons for you.
As far as speed, take away what the papers say the GN is fast and I do not experience any lag what so ever. From my quick experience I would not know it was less powered then the E4GT.

Eman - I am debating going for the 10gb for $50. I know its more than sprint but whats the point of unlimited data if it doesnt work?

I left sprint for the same reason. I came from the nexus s. But I was able to get out of contract with sprint with no ETF. And I couldn't be more happier now. Verizon has super fast data. You wonr be disappointed.
Sent from my Galaxy Nexus using xda premium

Moved upgrade date?

To make a medium story short, I dropped my phone onto the concrete w/ no cover and it popped front bezel halfway off and ever so slightly chipped a corner of the screen. Using a case that I had holds the phone together. Phone works fine but I figured this was a good enough excuse to buy a new phone, problem was that my upgrade is up Dec 28. So I gave Verizon a call and asked about the free 4g smartphone regional promotion for long time customers that was on the news blog sites. I asked if I had qualified but she said that people that qualified got the email and that my upgrade was too far off to move. After being put on hold, she came back and asked what phone I was considering and said that she was able to move my upgrade date to today! This took me by surprise and she told me that I would have to order right now while I was on the phone with her so I ordered the Nexus over the Maxx.
I just wanted to share my experience and wondered if anyone else had a similar story.

FYI, when they do this your contract extends two years from when it was supposed to end. So if it ended Dec. 28 2012 than your next contract will end Dec. 28, 2014 not from the day you bought the GNex.
I'v had them do this for me before except mine was somewhere in the 2-3 month range not 10. I'm wondering if you were grandfathered into the previous program they had for family plans. They used to allow the primary account holder on family plans to upgrade after 18 months, not the 22-24 month time frame of normal lines.
I thought about seeing if I could pull this off when they were running the 100 off promotion this past wednesday but honestly after seeing the One series phones I really want to see if one of them ends up at Verizon. I was not blown away enough when I tried ICS to instantly jump for a Gnex.

My extension was moved to 2 years after I bought the phone, March 2 2014. I'm not on a family plan, just me. I'm on the 450 min, unlimited text/data plan.

That's a pretty sweet deal then. Kudos for pulling it off.

So much is pure luck when dealing with Verizon - just who you happen to get on the phone. I've had reps outright refuse to budge a single dollar on a network extender (we're in the middle of a black hole in their network), and on another occasion I got a rep to give us one totally free. I had reps refuse to replace my Fascinate with anything but another despite all the known problems that phone had, and then one readily offered to replace both mine and my wife's with Inc2s.
Makes you wonder what policies the reps really need to adhere to.
Good job getting a good one. Like the other poster, the HTC One series looks pretty interesting, and they should come (or not come) to verizon by the time my contract is up.

IronFox said:
My extension was moved to 2 years after I bought the phone, March 2 2014. I'm not on a family plan, just me. I'm on the 450 min, unlimited text/data plan.
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Same plan as you there.. grandfathered in with the 450 and unlimited. Wife wanted to change and saw we were unlimited and changed her mind. Especially since I haven't used less than 6 gigs a month recently
Sent from my Incredible 2 using xda premium

I'm kinda surprised that I was able to keep the promotional plan. I think it was Jan 2011 Verizon was running a promo to include unlimited texting if you had unlimited data. I was able to to jump on that bandwagon but was told it would only last one year, then my plan would revert to the one I had before it and paid the regular amount for texts. Two months after it should have changed, I'm still on that plan. Even asked the rep about it.
I've heard tale of reps being phone nazis and scrooges but I've been with them since 2004 and have never had a single issue with either my phones or billing go unresolved and not in my best interest.

Ive had this plan for over 3 years now.. coming in my new contract in June.. I just stay with the same one.. do not want to lose my data... I still have half a month left this billing cycle and I'm already over 4 gigs
Sent from my Incredible 2 using xda premium

As long as you're not changing anything specific with the plan (minutes, txt, data, etc) they wont require you to change the plan. It's only when you go to adjust something with the plan will they say "We can only do X if we change Y".

Am I silly to buy a SII now?

Hey guys,
I currently use a Nexus One, however I'm looking to upgrade. The n1 is getting to the point where I'm running out of internal space and I'm disappointed there are no more software updates on it.
I'm really yearning for a HTC One S, but there is a caveat. I am on an older T-Mobile EM+ plan so I do not get a subsidy on my phones and I'm uncertain I want to migrate to a new classic plan. Because of this, I feel like the One S will end up being too expensive. I'm assuming T-Mobile will price it at a minimum of 599 like the current Amaze and SII. Further after the 6% sales tax, I might regret spending 635 dollars on the phone.
The thought of a Galaxy Nexus has crossed my mind, but I figured if I was spending $450 on a phone I should be buying one that is HSPA+ 42, which the galaxy nexus is not. However, vanilla ICS is a big plus in my book.
So then comes the T-989. I found one on Craigslist for 400. It includes a one month old phone, extra battery, 16gb class 2 microsd, charging stand and a body glove case. It seems like the value is there. Furthermore, after contacting the person, they end up going to my university so I have a good feeling about the transaction trust wise. I'm going to check out the phone today.
I'm wondering, is this the phone for me? Am I silly and should wait for the S3, or go for the GN or One S instead? Will I be happy with the SII, especially because it will end up being cheaper than all my other options.
Thanks for the insight,
Mike

well there's one thing you can try to do... Tmobile recently altered their terms and condition where data roaming is no longer free. so if you ever used data roaming, you could fight it and get an early termination without ETF and sign up with them again using a different account holder of course. You can legally try to fight it without ever use data roaming because it is a breach in contract... but it is a lot harder to do... you can check out SD, they have a whole giant thread on it.
okay about the phones
1. i would not wait for any HTC phones because their recent releases have been disappointing.. I have used or played with every HTC phone for t-mobile... and they have fallen since the mt4gs.
sooo i wouldn't hold my breath for any htc phones yet.. maybe after some great reviews from xda members..
2. when the s3 is released, it is going to be very expensive... you're talking about not wanting to spend 635 or not even 450 so I would rule the s3 out of your budget.
3. you can't really go wrong with the galaxy nexus or the tmobile t989.. besides we just got ICS.. well still in the works lol
4. ASK yourself.. is there really a need to upgrade from the n1?
yes our phone is everything better than the n1.. but in terms of usability... do you really need to fish out $400+ for a phone you're already questioning about dropping money on. You can do anything on the n1 that you can on the gs2, don't fall for the hype that our phone has because of all the commercials and stuff.
alternatives:
1. why don't you exchange your phone or any cheap "smartphone" (bb, old iphone, etc) with the microsoft store promo, it's free... you should check that out. although they're WP phones... it would be nice to be rocking the htc radar, titan, or samsung focus by trading a crappy phone.
2. Are you out of contract? since you're on the EM+ plan... you can get a lot of deals by extending your contract another 2 years. If so, I can give you few pointers.
---------- Post added at 04:53 AM ---------- Previous post was at 04:45 AM ----------
holy ****, just noticed this is your first post after 1.5 years lol

Thanks for the reply Teo032!
1,2 & 3 - Thank you for the advice. It is very assuring to hear such things.
4 - This is the hardest question to answer. I don't need to upgrade. However, I have the phone bug itch. I want a new phone. You do raise a good point though, the actual functionality won't differ too much.
A1 - I did not know about that challenge! I would definitely do that if I could. A new WP for free is exactly what I need to fix my itch for a new phone. I live in eastern PA. The closest MS Store would be Bridgewater Commons, which is about an hour away. Unfortunately, that store is still stated as "coming soon" and the promotion ends March 29, 2012. Hopefully they extend it once that location opens, since that would have been worth the drive...
A2 - For a contract extension, I'm a little hesitant since I am moving in about 1 yr and don't want to be locked into a 2 yr contract. Although I would probably have no coverage issues, I would not be too happy if I had poor reception at my new place but it wasn't bad enough for t-mobile to allow me to leave w/o an ETF.
Again thanks for the insight. You brought up some really great points. At this point I really don't know if I can answer that I need to upgrade and I think that might be my answer to whether I should buy the SII or not. I'm really disappointed the Bridgewater MS store isn't open yet, since I would have had made that drive today...
P.S. - Yes! My OP was my first post. After years of lurking, I finally made the leap. If I purchase a new phone today or not, I hope to continue contributing to the community through posting.

Why don't you check the coverage at where you're moving? If anything, use wifi calling.
If you're eligible for an upgrade, you won't get "discounted" phones since you're on em+... but if you talk to the retention department, simply ask them, what is the best deal they can give you if you plan to sign up for another 2 years. Each rep will give you different offers, you can call multiple times to try to get better offers. some will match a previous offer or even best it.
Common offers
$250 credit (this is actually the "discount" for the phones, although you would still be paying the full price for the phone but $350 isn't too bad for a new phone)
or $10 off each month for your contract ($240)
Your rate might even be better depending on what you need. My 5 line is actually paying about $20 less with a better plan now, which is NOT available to new contracts, only loyalty plans.
I called about 4 different reps. I made sure I told them to let me think about the deal and to call me back at certain times.
One guy was able to give me $200 credit + $10 off each month.. they're not suppose to do this, it's usually only one choice... but this guy sounded like a supervisor and hooked me up with a lot of stuff. I asked him to call me back, hoping to get $250 + $10/month from another rep.
next rep told me that it is impossible to apply both deals etc etc, And i was like are you sure? he told me yeah because the system only allows us to apply one discount and what the other guy told me was misinformation. He told me I only could get one or the other... The other guy called me back and I told him, I talked to another rep about the situation, and he simply told me, well lets just say I can do more things than any other rep can.
So my rate for 5 lines, unlimited talk text and 5 gb for 3 lines, 2 with premium insurance (7.99 each) is $155 without the tax and fees + 200 credit.
well unlimited for the 2 primary lines, and 500 minutes EACH for the remaining 3, which is still a lot.
EDIT: oh and after a year.. the ETF should be about what? $100? $150?
another tip: in my area, the skyrocket goes for less than the hercules. about $50 less, so I would look into that if you're planning to just CL

throw MIUI on the N1 and hang on to it for a bit longer. will feel like a newer phone.
otherwise yea what he said. S2 is still a great phone and will be for quite some time. best phone i've ever owned and I also love my N1

U not silly, I just bought my sII for 29.99 plus tax on Feb. 17...

General Rant about T-Mobile and tethering

First off, I'm not writing this to draw attention or comments. It's a rant to get it off my chest and nothing more.
I've been a very loyal T-Mobile customer for 8 or more years. I signed up when they were still transitioning from the Voicestream moniker. Now, having said that, I'll continue by saying that I've maintained the exact (almost) same plan with them since the day I signed up. I pay $20/month for voice, $10/month for texts, and $10/month for unlimited web. Now, this plan was cheap even when I signed up. There was a promotion running, and I was sick of Cingular, so I jumped over to T-Mobile. I got a shiny new RAZR or whatever bar phone Motorola was selling at the time.
Along with that plan and device combo, I also was treated to a free T-Mobile WiFi Hotspot add-on for my account. This allowed me access to T-Mobile's handful of WiFi Hotspots scattered around the US. Most of them were in airports or New York/LA coffee shops. It was free, so who was I to complain? Now, I didn't realize until later, but this WiFi Hotspot feature also included a line in the description about "Internet sharing," since "tethering" wasn't a thing yet. Out of curiosity, I did some research, and figured out the basics. I had to download some Motorola software, and connect it via a special USB cable to my laptop, and I'd have blazing fast EDGE data anywhere I went. Boy was I excited!
This actually led to my first smartphone purchase, where, shortly thereafter, I found XDA. So, we're somewhere around 2006 or so now. I kept on "Internet sharing" for a while, moderately. My university didn't have WiFi set up yet, so it was handy to pull up stuff during class. Facebook was just becoming a thing around that time, and had just been rolled out to my college. (Yea, back then they required a .edu email and actual enrollment in college... Ah, the good ol' days.) Anyway, I've never been a big data user, nor big on tethering. Even now, I use less than 3GB of data per month. I'm normally around WiFi networks, so most of my data use is streaming music while I drive around.
Fast forward to last year. I got a review device in of a Samsung Galaxy S2 on T-Mobile. My Sammy rep forgot to throw the SIM card in the box for this review unit, so I decided to go ahead and test it out with my personal SIM. I went about my day and continued using it all day and into the next. Sometime before noon, I went to the S2 and tried to pull up some television specs for a customer, but found that I was redirected to some weird page about not having a data plan. Obviously that wasn't the case as I had been using data on it just that morning, and had been using data on my HD2 with Android for a long while before that.
I got on the phone with T-Mo only to find out that they changed APNs and my old one could not be used on newer devices. The rep said she would fix the problem, as I told her that I was only using a review device, so I didn't want to change plans or anything. She said that the plan would not be changed, but I would still lack data service on the S2 with my old plan. I asked her if my hotspot add on was still on the plan, and she confirmed it. Ok, so minor inconvenience, but it was my own fault for being impatient with the review unit.
Skip ahead to a later date when I actually decide to update to the S2. I call again after losing data just like before. The nice man on the phone mentions that nothing will change other than the APN settings on their end. I again inquire about my hotspot add-on, to which he confirms is still there.
I later found out that the change he made was to move me to another plan at the same price. Still at $10/month, I had a newer data plan with the 5GB data cap. I still wasn’t using much data, so I didn't care. It was, to me, the same thing I had before.
Skip ahead to a month back, when I got a Lenovo ThinkPad Tablet. There is an option with this tablet to open it up and install your own miniPCI wireless card for mobile data depending upon which service provider you use. I thought it might be cool to make use of that, and I had heard about T-Mobile's new unlimited data plan, so I called them up to see what I could do. As it turns out, I could add the tablet to my account for $10 extra a month for its own 5GB allotment of data. The unlimited data plan for me was $20 a month. Now, my logic here was that I always have my phone with me, so let's just upgrade to the unlimited plan and skip the tablet plan altogether. Apparently, the unlimited data plan cannot be paired with a tethering plan of any kind. Ok, fair enough, I'll call back for the tablet plan as soon as my card comes in. I made sure to ask about my tethering add-on again to make certain that my account was reverted to the exact state it was in before the call, just as I always do.
Skip ahead to my Note 2 purchase. I decided to go through T-Mobile on a monthly installment plan. This evidently requires a 2 year contract extension, but does not change any features on your account, since I'm paying the full price for it, but in monthly installments. I confirmed with the sales rep that my plan would remain unchanged and that my tethering add-on would carry over. She confirmed that nothing on my account would change, since I'm purchasing the device outright. Ok, cool, then let's do it.
Somewhere in there, I also added a military discount and was randomly given some sort of "loyalty discount" that I can't recall the origin of. My monthly bill is under $30 a month for essentially unlimited everything. Anyway, for the military discount, I also made certain to verify the tethering thing and that no account options would change. It was assured to me that this was the case.
So, I'm sure anyone who is still reading this long, drawn out mess is aware of where it is going. I've been happily using my Note 2 for a month now with no problems. I've been tethering off and on since I got it. I hit an all-time high of 3.3GB of data this last billing cycle, still well under my cap. I used the tethering feature just this past weekend to download a few files to my laptop. Now, three days later, I try to use the tethering option, and I get a message pop up saying I have to add a tethering option to my account in order to use that feature. I thought it might be the custom ROM, but I figured, what the hell, let me call T-Mobile and make sure before I clog up the thread.
The first person I spoke to was the worst Customer Service rep I've ever dealt with in my long history with T-Mobile. I felt like she was reading from a set of flash cards. She was not letting me explain my situation, and kept repeating the "T-Mobile offers its customers a $15 tethering add on option for users who wish to use their phone to connect tablets and computers!" I eventually ended up hanging up on her out of frustration. I called back and explained my story to a much more understanding rep, who informed me of a recent change in T-Mobile's system.
What?!
Yup. My "WiFi Hotspot" add-on, which has been on my account for years now, has magically vanished. The only way forward was to pay an extra $15 for the tethering add-on or pay $15 extra to be "upgraded" to the 5GB plan that includes tethering. Why did this occur, you may be wondering?
Exact quote: "The Note 2 and other high end smartphones are not compatible with the grandfathered hotspot plans, so those features are dropped when you add them."
Not compatible? That makes no sense other than for you guys to charge more money for a service I'm already paying for. My main concern with this is that I'm on a limited data plan. I'm capped at 5GB per month of 3G/4G data. Beyond that it's crippled 2G speeds. I say crippled not to indicate that 2G speed is slower, but because it actually is crippled. My normal EDGE speed with T-Mobile in my area is around 300Kbps or so. A buddy of mine who went over his limit and was throttled was sent back to the dark ages at around 50Kbps or so. Slow enough that most everything data-related is completely unusable. So, not to quibble over the fact that I still technically have an unlimited data plan, we're going to just call a spade a spade here and admit that it's a 5GB cap.
That being said, who the upside down **** gives two ****s how I use MY ALLOTMENT of data per month. I'd understand if it were an actual unlimited plan that had this issue, but I am paying for 5GB of data per month from T-Mobile. They have ZERO right to tell me where the hell I use that. It honestly makes zero sense no matter how you slice it.
After explaining all this to the woman, she then relented that it was the Note 2 which killed my add on ( as I mentioned prematurely above). Yup, the device which the sales rep had no problem telling me would not affect my plan, affected my plan. I then stressed to her that I always check to make certain of how my plan changes, and for her to go back and listen to the conversation, since everyone records my conversation for "quality control." The woman who sold me the phone lied to me to my face. The rep I was speaking with hesitated, as she did not want to admit fault, but simply said that the rep may not have known or been informed of the possible change.
"Are you kidding me? That's even worse. If I were to commit a crime, and I didn't know it was a crime, I'd still go to jail for it. The fact is that she should have known, and lied to me."
After a brief pause, she acknowledged that she wouldn't like to be in my position either and asked me to hold on while she researched what she could do for me. After waiting a while, she offered me the new data plan with tethering and an additional discount of $15 per month for the next six months. She said that that this was the most she could do for me, but I could probably complain again in six months and get another discount.
Right now, I'm still pissed that it had to come to this. Some people will claim that the contracts always had a line about not using the phones for tethering or some such nonsense, but my original T-Mobile contract, which I signed on the dotted line, said nothing of the sort, since it wasn't even a thing at the time. I've never subsidized a phone through T-Mobile since that time, and have never signed another contract. I've extended my service agreement with them once, but without having to sign, initial, or agree to anything but to keep paying my bill on time every month.
Now, without any warning, and with complete disrespect to me, a T-Mobile employee has willingly or unwilling lied to my face in order to sell me a new device. I am still in disbelief.
I've been a customer myself for many years, and have converted at least 12 people to T-Mobile through my own praising over the years. No more. I'm not happy about the end result, but I also have little choice, as there are not any better options anywhere else. Sprint is nice, but their 3G data is slower than my T-Mobile 2G data. Verizon is way too expensive for what they offer. My T-Mobile plan would be $135 on Verizon using a comparable plan. Finally, AT&T is... well, I don't even need to finish that thought, do I?
Anyway, that's my rant. Again, if you read it all the way through, I'm not looking for comments or attention or anything. I just needed to get it off my chest is all. Thanks for reading.

I'm sorry, could you repeat that? ... so you're saying you're happy? LOL ... Hopefully you can get your discount extended in 6 months.

I hate cell companies, they really don't know about customer loyalty. Most of them are so big that they don't care if they lose some customers. Hell not long ago I wanted verizon to help me out and give me an early upgrade on a phone (2 months early), the sales rep told me she couldn't help me. I told her I had 4 lines that I could cancel in March and asked if she would rather I cancel all those lines in march than give me a phone 2 months early. Her reply was "I'm sorry, there is nothing I can do". All of a sudden when I started asking about ETF fees they were able to give me my upgrade. I don't know why customers who have been with them for so many years have to go to those extremes in order for them to actually try and help.
What's even worse is the $30 upgrade fees. They are charging ME for the PRIVILEGE of allowing me to make another 2 year contract with them.
So far I've only used T-Mobile prepaid with the $30 plan so I can't really say I've had any bad experiences with them.
I also agree that if they give you a data LIMIT then it really shouldn't matter how you decide to use that data. Verizon finally got rid of the tethering fee when you have the family share everything plans (not that you aren't paying for it in the extremely expensive fees), I wish T-Mobile would also get rid of it.

I can feel you, man. I've been a customer since Powertel days, was on a Legacy plan with unlimited calls, texts and data for $75 per month, and included tethering on my old HD2. I recently upgraded to a Note 2, but I decided I wasn't going to take the party line on plans. I talked to five -- yes, five -- Loyalty Department reps, before I had apparantly ranted and raved enough to move up the food chain two levels worth of supervisors. Bottom line, I got a new plan with unlimited everything and a monthly discount that covers the "mobile hotspot" fee (the new name for tethering). No upgrade or shipping fees. And eligibility for the rebate on the device. So, I'm paying the same monthly amount as before I purchased the Note 2.
In other words, and though it's a real shame to have to do so, I would suggest that you keep calling until you get satisfaction.

tsnstuff said:
I hate cell companies, they really don't know about customer loyalty. Most of them are so big that they don't care if they lose some customers. Hell not long ago I wanted verizon to help me out and give me an early upgrade on a phone (2 months early), the sales rep told me she couldn't help me. I told her I had 4 lines that I could cancel in March and asked if she would rather I cancel all those lines in march than give me a phone 2 months early. Her reply was "I'm sorry, there is nothing I can do". All of a sudden when I started asking about ETF fees they were able to give me my upgrade. I don't know why customers who have been with them for so many years have to go to those extremes in order for them to actually try and help.
What's even worse is the $30 upgrade fees. They are charging ME for the PRIVILEGE of allowing me to make another 2 year contract with them.
So far I've only used T-Mobile prepaid with the $30 plan so I can't really say I've had any bad experiences with them.
I also agree that if they give you a data LIMIT then it really shouldn't matter how you decide to use that data. Verizon finally got rid of the tethering fee when you have the family share everything plans (not that you aren't paying for it in the extremely expensive fees), I wish T-Mobile would also get rid of it.
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Click to collapse
Sorry, but it sounds like you feel entitled to something from the carrier which isn't covered by your contract with them. The early upgrade thing and your threatening to leave them isn't even close to what I'm going through. That's a problem you created for yourself.
Asquared said:
I can feel you, man. I've been a customer since Powertel days, was on a Legacy plan with unlimited calls, texts and data for $75 per month, and included tethering on my old HD2. I recently upgraded to a Note 2, but I decided I wasn't going to take the party line on plans. I talked to five -- yes, five -- Loyalty Department reps, before I had apparantly ranted and raved enough to move up the food chain two levels worth of supervisors. Bottom line, I got a new plan with unlimited everything and a monthly discount that covers the "mobile hotspot" fee (the new name for tethering). No upgrade or shipping fees. And eligibility for the rebate on the device. So, I'm paying the same monthly amount as before I purchased the Note 2.
In other words, and though it's a real shame to have to do so, I would suggest that you keep calling until you get satisfaction.
Click to expand...
Click to collapse
Oh, I plan to call again about it.It's a shame that this is the "best they could do" for one of their reps lying to my face. That's what I'm most upset about. I shouldn't have to call them four times to get a resolution...

I feel you man.
all the telco's lie to your face.
its ridiculous.
i've been in the same shoes as you. i always make sure NOTHING on my plan changes.
its stupid.
my contract is up in less than a month and i'm seriously looking into other avenues of services unless T-mobile
makes it worth my while to stay with them. Now that they are getting rid of classic plans, that exit looks more enticing.

cajunflavoredbob said:
Sorry, but it sounds like you feel entitled to something from the carrier which isn't covered by your contract with them. The early upgrade thing and your threatening to leave them isn't even close to what I'm going through. That's a problem you created for yourself.
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Click to collapse
And you feel entitled to having them stick to a contract from years ago. Things change and I don't think there is anything wrong with a customer wanting some perks after being with a company for years. In my case, yes, I felt that allowing me to get an upgrade 2 months before I was supposed to wouldn't be a big deal, my phone was horrible. I wasn't threatening to cancel my accounts, I was ready to do it.
But whatever dude, good luck with your issue.

Amount of times the rep has said something that I knew to be wrong and they kept trying to pass it off as legit. "Can I get that in writing please?" "ah, I'd have to check... oh, you WERE right after all"
yeah...

I had the same issue at one point. I was using a MT4G at the time and needed an upgrade since the wifes 3G slide broke. We ended up getting a MT4G Slide (wife) and I grabbed the Amaze since i was a die hard HTC fan. After dealing with customer reps for 3 days straight in regards to color of the phone, tethering being turned off, flat out being lied to several times including the rep that fixed everything (pay attention and being nice helps) they ended up giving me two phones for FREE, lowering my bill by 60 bucks a month. Granted i no longer had the wifi but a quick root would fix that.
Sometimes dealing with the right person can get you things as long as your nice and you pay attention. Im going on 10 years with Tmo! I do say when you get the right person they make you feel special or make things as right as they can.

tsnstuff said:
And you feel entitled to having them stick to a contract from years ago. Things change and I don't think there is anything wrong with a customer wanting some perks after being with a company for years. In my case, yes, I felt that allowing me to get an upgrade 2 months before I was supposed to wouldn't be a big deal, my phone was horrible. I wasn't threatening to cancel my accounts, I was ready to do it.
But whatever dude, good luck with your issue.
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Click to collapse
A contract doesn't magically degrade over time. A contract is a ConTract. In your case it would be like signing up under the condition that you would get to upgrade every 2 years, and then all of a sudden, your second year comes up, but then you're told that you can no longer upgrade ever.
I said entitled because that's what it is, like it or not. Early upgrades are at the carrier*S discretion, not yours. You wanted an early upgrade and got indignant when they initially didn't allow it. That's what sparked my response. All I wanted was to get my situation off my chest. I did not want this to become a frivolous *****-fest about t-mobile or any carrier.

Here comes the wahmbulance.
Sent from my SGH-T889 using xda premium

I don't mean to brag but wait until I post my wall of text about what happened with my upgrade a month ago. I have NEVER EVER EVER imagined it would end up like what I am going to post over the weekend. Be prepared ladies and gents, this will blow your mind as to how HORRIBLE T-mobile is.

Tmobile sucks
Sprint sucks
Att sucks
Straight talk sucks
Ect ect.
Expect crappyness and u wont he disapointed
As for the op, theirs a time limit to contest changes written into most cell contracts if ur past the time your contract has magicly degraded, if not, contact carrier and bbb and if no luck theyd prolly just offer contract droppage at no fee, idk. I hate contracts, I stick to prepay, it sucks too. But atleast if I have problims its nothin a new 10 dolla sim wont fix, new sim, new account, clean slate. Considering im up to about 65gb this month that matters to me.
Sent from my SGH-T889