Moved upgrade date? - Verizon Droid Incredible 2

To make a medium story short, I dropped my phone onto the concrete w/ no cover and it popped front bezel halfway off and ever so slightly chipped a corner of the screen. Using a case that I had holds the phone together. Phone works fine but I figured this was a good enough excuse to buy a new phone, problem was that my upgrade is up Dec 28. So I gave Verizon a call and asked about the free 4g smartphone regional promotion for long time customers that was on the news blog sites. I asked if I had qualified but she said that people that qualified got the email and that my upgrade was too far off to move. After being put on hold, she came back and asked what phone I was considering and said that she was able to move my upgrade date to today! This took me by surprise and she told me that I would have to order right now while I was on the phone with her so I ordered the Nexus over the Maxx.
I just wanted to share my experience and wondered if anyone else had a similar story.

FYI, when they do this your contract extends two years from when it was supposed to end. So if it ended Dec. 28 2012 than your next contract will end Dec. 28, 2014 not from the day you bought the GNex.
I'v had them do this for me before except mine was somewhere in the 2-3 month range not 10. I'm wondering if you were grandfathered into the previous program they had for family plans. They used to allow the primary account holder on family plans to upgrade after 18 months, not the 22-24 month time frame of normal lines.
I thought about seeing if I could pull this off when they were running the 100 off promotion this past wednesday but honestly after seeing the One series phones I really want to see if one of them ends up at Verizon. I was not blown away enough when I tried ICS to instantly jump for a Gnex.

My extension was moved to 2 years after I bought the phone, March 2 2014. I'm not on a family plan, just me. I'm on the 450 min, unlimited text/data plan.

That's a pretty sweet deal then. Kudos for pulling it off.

So much is pure luck when dealing with Verizon - just who you happen to get on the phone. I've had reps outright refuse to budge a single dollar on a network extender (we're in the middle of a black hole in their network), and on another occasion I got a rep to give us one totally free. I had reps refuse to replace my Fascinate with anything but another despite all the known problems that phone had, and then one readily offered to replace both mine and my wife's with Inc2s.
Makes you wonder what policies the reps really need to adhere to.
Good job getting a good one. Like the other poster, the HTC One series looks pretty interesting, and they should come (or not come) to verizon by the time my contract is up.

IronFox said:
My extension was moved to 2 years after I bought the phone, March 2 2014. I'm not on a family plan, just me. I'm on the 450 min, unlimited text/data plan.
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Same plan as you there.. grandfathered in with the 450 and unlimited. Wife wanted to change and saw we were unlimited and changed her mind. Especially since I haven't used less than 6 gigs a month recently
Sent from my Incredible 2 using xda premium

I'm kinda surprised that I was able to keep the promotional plan. I think it was Jan 2011 Verizon was running a promo to include unlimited texting if you had unlimited data. I was able to to jump on that bandwagon but was told it would only last one year, then my plan would revert to the one I had before it and paid the regular amount for texts. Two months after it should have changed, I'm still on that plan. Even asked the rep about it.
I've heard tale of reps being phone nazis and scrooges but I've been with them since 2004 and have never had a single issue with either my phones or billing go unresolved and not in my best interest.

Ive had this plan for over 3 years now.. coming in my new contract in June.. I just stay with the same one.. do not want to lose my data... I still have half a month left this billing cycle and I'm already over 4 gigs
Sent from my Incredible 2 using xda premium

As long as you're not changing anything specific with the plan (minutes, txt, data, etc) they wont require you to change the plan. It's only when you go to adjust something with the plan will they say "We can only do X if we change Y".

Related

T-mobile TP2 - 149.99

Saw this on WinMo twitter( http://twitter.com/windowsmobile)
http://wmdeals.com/
It`s pretty scarce on detail, I guess it`s with 3 year contract. I figure I would post it for future T-Mo user...
EDIT: it's on a two year Contract.
If anyone gives it a try post your experience!
I used this deal back when I got my T-Mobile Shadow. I plan on doing so again for the Touch Pro 2, probably tomorrow. I'll post about how it goes!
A 3-year contract? People actually sign those? Aren't you (in the end) paying more than double?
That site doesn't even mention contracts... Where did you get the 3 year contract from?
It will require a 2 year contract, T-Mobile doesn't offer 3 year contracts.
Great deal
I already have a family plan that is maxed out (5 lines). Between myself, my wife, my 18 year old colege freshman, my 16 year old (HS junior), and 14 almost 15 yr old (sophmore) we were maxed out.
I ordered with this promotion getting a 2-line family plan (all activation, etc waived) and getting it for $300 + tax, etc for 2 of them shipped. Note that the promotion also includes other phones and the @Home package if you are so inclined. Awesome deal.
Basically, I am spending between $50 and $150 than many people and getting two of these phones for it. I had to get the new data plan. I have the old grandfathered $19.99 plan on my other phones and $10 unlimited family messaging plans... wish I could use the same plan.
JonnoB said:
I already have a family plan that is maxed out (5 lines). Between myself, my wife, my 18 year old colege freshman, my 16 year old (HS junior), and 14 almost 15 yr old (sophmore) we were maxed out.
I ordered with this promotion getting a 2-line family plan (all activation, etc waived) and getting it for $300 + tax, etc for 2 of them shipped. Note that the promotion also includes other phones and the @Home package if you are so inclined. Awesome deal.
Basically, I am spending between $50 and $150 than many people and getting two of these phones for it. I had to get the new data plan. I have the old grandfathered $19.99 plan on my other phones and $10 unlimited family messaging plans... wish I could use the same plan.
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So you now have 2 more lines than you used to have? Doesn't that cost about $70 more per month? That is $1680 for 2 years, FAR more than the difference of just buying 2 unsubsidized Touch Pro2s...
Would someone explain how this works, if you are already an existing T-Mobile customer? Do I have to call T-Mobile and cancel, then call this other number and sign back up? I know this deal saves $200, but this seems like a lot of trouble to go through. Plus, how do you keep your current phone number?
The number is T-Mobile Business Direct. They'll be able to handle everything on the phone with you.
petard said:
That site doesn't even mention contracts... Where did you get the 3 year contract from?
It will require a 2 year contract, T-Mobile doesn't offer 3 year contracts.
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My bad, I just assumed it would be the longest contract since it didn't mentioned anything.
I wasn't aware that T-mobile didn't have them, we sure as hell have them in Canada!
Thanks for the correction, good luck to the T-Mo guys, sound like a very descent deal!
T-mobile OEM on the AT&T network?
I'm wondering, if I buy the T-mo version, can I just SIM-unlock it and run it on the AT&T network, or will the radio ROM not work on the AT&T band? Any thoughts? sick of waiting for AT&T, and they're probably gonna fark up the keyboard anyhow.
_________________
AT&T - Kaiser/Tilt
Joshkoss 23004 Lite
Radio: 1.65.21.18
HardSPL 3.56
No 3G/HSPA
Will work for Call and Edge no problems.
labbbby said:
My bad, I just assumed it would be the longest contract since it didn't mentioned anything.
I wasn't aware that T-mobile didn't have them, we sure as hell have them in Canada!
Thanks for the correction, good luck to the T-Mo guys, sound like a very descent deal!
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Yeah 3 year contracts would suck! No U.S. carries have 3 year contracts. I actually select 1 year contract when I upgrade. I pay the same price as 2-year because I have AT&T Premier (you have access to Premier if you have a discount from your place of employment). This way I get to upgrade to the latest HTC phone every year. And every year around this time is horrible waiting for the next one to come out!
petard said:
Yeah 3 year contracts would suck! No U.S. carries have 3 year contracts. I actually select 1 year contract when I upgrade. I pay the same price as 2-year because I have AT&T Premier (you have access to Premier if you have a discount from your place of employment). This way I get to upgrade to the latest HTC phone every year. And every year around this time is horrible waiting for the next one to come out!
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Lucky you, I mostly have to get unlocked phone which are expensive, no contract, but lotsa cash =/
Life was easier before 3G. I will mostly get stuck with crappy AT&T keyboard layout as well thought lol.
Called and ordered today, everything went down well
As an existing customer (off contract) my CS rep first offered to set up a new account (with a new phone#) or add an additional line to my existing account in order to take advantage of the deal. I asked if there was any way I could keep my # and get the deal, or if there was another deal somewhere in-between this and $350 the T-Mobile shops are asking.
She took a moment to check with her manager, who approved, and I got the deal with my current phone number, no problem. Also waived activation and added free shipping. Should have the phone by friday!
This is the 3rd or 4th time I've dealt with Business Direct instead of regular CS, and the folks there are amazing. Much <3 to Amy, my rep today
|Blitzkrieg| said:
Called and ordered today, everything went down well
As an existing customer (off contract) my CS rep first offered to set up a new account (with a new phone#) or add an additional line to my existing account in order to take advantage of the deal. I asked if there was any way I could keep my # and get the deal, or if there was another deal somewhere in-between this and $350 the T-Mobile shops are asking.
She took a moment to check with her manager, who approved, and I got the deal with my current phone number, no problem. Also waived activation and added free shipping. Should have the phone by friday!
This is the 3rd or 4th time I've dealt with Business Direct instead of regular CS, and the folks there are amazing. Much <3 to Amy, my rep today
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Nice! I played with the T-Mobile TP2 at my local T-Mobile store and I just can't wait to get my own! AT&T's version will supposedly release in October! So long!
I know most people hate the AT&T keyboard layout, but I prefer it.
Argh, perhaps I spoke too soon :/
The CS rep I spoke with had told me I should receive a confirmation e-mail along with a tracking # in my e-mail some time this afternoon, and that if I didn't I should call back to find out what was going on. So sure enough, no e-mail, so I called Business Direct back...
According to the rep I just spoke with, there was an "open order" on my account, but with no phone or contract details whatsoever. He could find no information about the voice/data plans I had set up, nor anything on the phone itself.
I intend to call back tomorrow, in the hopes that Amy (who had mentioned she was having trouble entering the data into the regular system and had to enter the information in manually(?)) has been able to clear this up. My fear is that another CS rep won't be able to give me the same deal Amy was able to work out with her supervisor. Bah!
Just called in and ordered a new line for our family plan and got the 149.99 price. The rep explained that since the TP2 orders have to be done manually it would take an extra day for the order to be completed. Phone should arrive 3-5 days.
Since I am already out of contract I will just cancel my current line once the Tp2 arrives. No Web plan was required to get this deal either. Just unlimited text messages which we already have on the family plan.
That's good to know, Kable. I'll give it some extra time to make its way through the system then
petard said:
So you now have 2 more lines than you used to have? Doesn't that cost about $70 more per month? That is $1680 for 2 years, FAR more than the difference of just buying 2 unsubsidized Touch Pro2s...
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Click to collapse
Yes, but I needed 2 more lines anyway because my family plan was already stretched to 5 lines and I needed a phone for my son and another phone line for my side business.
1 year contract
guys
read thro the thread. earlier, using business direct, i always got my wing(s) and shadow for 1 yr contract. any luck this time.
did any of the folks who already order it ask if 1 yr contract was possible?
thanks
pete

Sprint launches early upgrade promo

In an industry where customer churn can be likened to the fearsome troll under the bridge, Sprint has launched a program designed to keep its favored subscribers around for another two years. While not everyone is eligible -- those who've upgraded less than eight months ago, corporate outfits and those in collections need not inquire -- the program lets customers buy their way out of their current commitment and become eligible for a new, subsidized handset. The promotion begins February 12th and is set to run through the 14th of April, where the amount you pay correlates to the time since your last upgrade. So if you're currently pining for the Epic 4G Touch or the iPhone 4S, just give your local Sprint store a call this Sunday. They just may be able to hook you up.
Source:http://www.engadget.com/2012/02/09/sprint-launches-early-upgrade-promo/
Nice C/P skills -_-
Sent from my SPH-D710 using XDA App
It's more like they want to get rid of Wimax phones and other inventory it seems like. It's a ripoff, hardly worth the price. Ebay is cheaper
Sent from my SPH-D710 using xda premium
Cleaning house getting ready for LTE
My OG Epic (Now NS4G) line is due for an upgrade in 5 months...may be perfect timing for once
Sent from my Nexus S 4G using xda premium
IMO opinion this is more of a contract buyout to get new user pricing than it is an early upgrade promo like the Sprint Premier Gold program was.
It makes 0 sense to pay $55 to buy out for early upgrade if you're like 1-4 months out.
cds0699 said:
It makes 0 sense to pay $55 to buy out for early upgrade if you're like 1-4 months out.
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Keep in mind though, that we live in a world where people will happily spend well in excess of $55 to "upgrade" from something like a IPhone 4 to a 4s. Sometimes, "sense" takes a back seat to a desire to be instantaneously satisfied... lol
CoppertoneSPF15 said:
Keep in mind though, that we live in a world where people will happily spend well in excess of $55 to "upgrade" from something like a IPhone 4 to a 4s. Sometimes, "sense" takes a back seat to a desire to be instantaneously satisfied... lol
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I have to agree, people at my store will pay a lot to get their upgrade now to get the phone they want now. I think a lot of it comes from people who buy cheap phones and just can't take having them anymore and will do anything to get out of that phone.
Sent from my SPH-D710 using xda premium
newalker91 said:
This actually isn't a promotion. It's just a last resort offering by Retention as of right now. You pay on average $10/month remaining on your contract with an average maximum of 6 months to move your upgrade up. We've been doing it for months for customers in my stores, but it's never really been publicly advertised.
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Are you working for a corporate store or a preferred retailer? I'm a preferred retailer and would love to know how you go about doing it, and compare that to the way we do it at our store. Shoot me a PM, love to compare notes!
Sent from my SPH-D710 using xda premium
JasonK75 said:
Are you working for a corporate store or a preferred retailer? I'm a preferred retailer and would love to know how you go about doing it, and compare that to the way we do it at our store. Shoot me a PM, love to compare notes!
Sent from my SPH-D710 using xda premium
Click to expand...
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can i be included in this? i only have a way for 2 weeks early... preferred retailer
My wife is only 2 months away from an upgrade; if she waits, she still pays 36 dollars "activation fee", or, if she does it tomorrow, its the same 36 dollars, so, if you are a month or 2 away, it doesn't cost you a dime more to do it now..
yes, i am sure its to clean out the existing inventory before the "new" network is in full swing..
WOOT, 3000 POSTS!!
I work at a preferred dealer as well, just tell your customers to call customer care and see if they can do an early upgrade. If that doesn't work have them be transferred to retentions and say someone they know was able to buy out their remaining contract and get an early upgrade. That easy. I have my upgrade still, saving it for the GSIII because I'm not stupid like some people.
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ccline84 said:
I work at a preferred dealer as well, just tell your customers to call customer care and see if they can do an early upgrade. If that doesn't work have them be transferred to retentions and say someone they know was able to buy out their remaining contract and get an early upgrade. That easy. I have my upgrade still, saving it for the GSIII because I'm not stupid like some people.
Sent from my SPH-D710 using XDA App
Click to expand...
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i have an airave for that
Ok I called Sprint customer care today inquiring about the upgrade. My girl's line is due for upgrade in October and I am tired of her complaining about her Evo3d restarting all the time. So I called to see if I can get that upgrade for an Iphone for her. I was told that the new promo is only for people who's upgrade is in April or earlier and are also having phone issues. I think I'm going to call a corporate store tomorrow. Any advice or am I wasting my time? The Engadget article said if you upgraded within the last 8 months your or not eligible. I didn't upgrade this line within the last 8 months.
To upgrade or not to upgrade....
I saw this on Friday and wandered into a Sprint store on Sunday. The fella at the desk told me this was all legit and that I would need to call customer service because he could not do anything from the store (he said to ask for the "retentions" department).
I've been suffering with a Hero for the last 18 months. Loved the phone when I first got it, but it didn't take long to realize that it was not powerful enough to keep me happy. My wife is on her third Moment because everything about that phone just doesn't seem to work. I was hoping to hold out for an LTE phone but it appears those won't be dropping until late summer, and I'm not sure if we can hold out that long.
On the Sprint website, I get a message that I am eligible for $150 off a new phone on April 1 (remnants of the Premiere Program). From what I read, I'll have to pay $36 to upgrade in April or I can pay $55 now.
So my question(s) to all you Sprint people out there, am I reading all this correctly? Will I still qualify for the $150 off the new phone? Am I absolutely crazy for not waiting for LTE? Should I take the SGS2E4GT (Galaxy S 2) or hold out for the Nexus?
Thanks for the input.
dabigoh said:
I saw this on Friday and wandered into a Sprint store on Sunday. The fella at the desk told me this was all legit and that I would need to call customer service because he could not do anything from the store (he said to ask for the "retentions" department).
I've been suffering with a Hero for the last 18 months. Loved the phone when I first got it, but it didn't take long to realize that it was not powerful enough to keep me happy. My wife is on her third Moment because everything about that phone just doesn't seem to work. I was hoping to hold out for an LTE phone but it appears those won't be dropping until late summer, and I'm not sure if we can hold out that long.
On the Sprint website, I get a message that I am eligible for $150 off a new phone on April 1 (remnants of the Premiere Program). From what I read, I'll have to pay $36 to upgrade in April or I can pay $55 now.
So my question(s) to all you Sprint people out there, am I reading all this correctly? Will I still qualify for the $150 off the new phone? Am I absolutely crazy for not waiting for LTE? Should I take the SGS2E4GT (Galaxy S 2) or hold out for the Nexus?
Thanks for the input.
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Click to collapse
I would buy a used phone off Craig's list or something now and hold onto you upgrade for an LTE device. You can get an E4GT for around $300 and EVO 3D for much less or an Nexus 4G for even less then that.
That is what I would do because once the GN drops you know you will want it or whatever cool LTE phone comes out soon after that...
The way I read this is that they are just pro-rating your ETF (the way they all should do anyway).
In theory, it works like this:
A high end handset costs ~$600 but in exchange for signing a 2-year contract, the cell phone carrier will subsidize $400 of the cost and roll the cost of that "loan" into the cost of your monthly service. You get a new phone without as large an initial outlay of cash and they gain a steady source of income for at least the next 2 years.
In theory you should be able to bring your own phone and get service at a lower cost off-contract because you aren't paying off a subsidy but since the top 3 providers don't offer this, there is not really any benefit to not taking the subsidy. You are already paying the same monthly rate so other than not being locked into a service contract, you gain nothing financially from not taking the $400 subsidy.
Along with this, in theory, your ETF should drop by 1/24th every month as you are basically paying off the subsidy one month at a time over two years. Once again, it doesn't quite work that way. At least this is an attempt to let people pay off the remaining subsidy before signing a new contract and taking a new one.
I would prefer to just pay $600 for my phone and then pay $17 less per month (approx 1/24 of $400) with no contract but since the US market seems accustomed to cheaper subsidized handsets on contract I don't know it would ever take off much. The contracts, handset exclusives, and lack of porting options have made it so the carriers have little incentive to compete on price or plan options..but that's another topic for another day.
Well I got mine it was 40 bucks but.my Gf needs a new phone had so, iPhone 4s and she can have my day 2week old epic touch 4g
Update: I got my upgrade and the fee was added to my bill and my upgrade is now waiting. Pretty cool. I have another upgrade in August so I will se what they have then.
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I have a upgrade in October, but I'm debating to hold off for the s3 which could be a long way off or get the epic touch. I have a 3d right now but the white epic touch looks sexy.
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Anyone coming from Sprint Epic 4g Touch (SGII) to the Nexus?

Hi,
I am really getting sick of my data never actually working on my Sprint SGII. I was thinking about switching to Verizon. I really love the SGII & when at home on wifi, its a great device. My concern is that when I want to use data, it never works.
My work buddy has an Iphone (not for me) on Verizon & anytime I want to check something quickly, I have to borrow his phone to look something up.
While the sprint price is great, the data never works (voice is actually OK).
I heard the Nexus is not as good as the SGII in terms of the Exonus (sorry about the spelling) processor. I dont mind if its a little slower as long as the data works.
I am very interested in CM9 & had that on my sprint Evo.
Any advice would be great now that the Nexus & any bugs are out there.
It will cost me another $50 per month but if it works, then I guess its worth it?
Thanks,
Rich
I read the newest update for the CDMA Galaxy Nexus (though not official), gives it really strong data signal. All is great on my Nexus on T-Mobile.
I was a E4GT user, got it a few days after launch. It was a HUGE improvement over my EVO 3D #FAIL. Anyway, to answer your question I left sprint for the same reason you are thinking about leaving, DATA. Sprint is always talking about how they are fixing this and upgrading that, to me its to little to late. They are behind, the rush to be first with 4G clearly did not last beyond the EVO 4G, even then complaints about DATA were everywhere! What broke the camels back for me was the iphone, since its release sprint has taken away the main reason I stayed, yearly upgrades. I was a loyal 10+ year customer and because apple told sprint I cant have a yearly iphone (I dont even want the damn thing, a little conceded apple?). We ALL lost the yearly upgrade, that was sprints ONLY perk, IMO. So moving my 2 lines over I am paying about $50 more per month for the two, it is well worth it. I have had only one dropped call in the last month, I have NEVER been without DATA when I tried to use it. That alone is worth the extra $50 per month for me! Its one of those "you get what you pay for" things with sprint. If unlimited/limited speed and connectivity DATA is OK with you then sprint has what you need. I was real nervous about leaving, a 10+ year customer and all. But when I called them and used their change of contract to null/void the contract I had with them, account services asked me if I wanted to leave over the $3 the change was costing me. I told him YES, and that was it, no offers of credit or nothing. I was shocked! I read where others were given upgrades, $100 credits per line, I didnt get ****, LOL. Not that I would have taken it, but its the thought that counts, after 10+ years they didnt give a ****! Make the move if you haven't already, you wont be sorry! Oh and the Double DATA deal is back now, even more the reason to hope aboard
cordell12 said:
I was a E4GT user, got it a few days after launch. It was a HUGE improvement over my EVO 3D #FAIL. Anyway, to answer your question I left sprint for the same reason you are thinking about leaving, DATA. Sprint is always talking about how they are fixing this and upgrading that, to me its to little to late. They are behind, the rush to be first with 4G clearly did not last beyond the EVO 4G, even then complaints about DATA were everywhere! What broke the camels back for me was the iphone, since its release sprint has taken away the main reason I stayed, yearly upgrades. I was a loyal 10+ year customer and because apple told sprint I cant have a yearly iphone (I dont even want the damn thing, a little conceded apple?). We ALL lost the yearly upgrade, that was sprints ONLY perk, IMO. So moving my 2 lines over I am paying about $50 more per month for the two, it is well worth it. I have had only one dropped call in the last month, I have NEVER been without DATA when I tried to use it. That alone is worth the extra $50 per month for me! Its one of those "you get what you pay for" things with sprint. If unlimited/limited speed and connectivity DATA is OK with you then sprint has what you need. I was real nervous about leaving, a 10+ year customer and all. But when I called them and used their change of contract to null/void the contract I had with them, account services asked me if I wanted to leave over the $3 the change was costing me. I told him YES, and that was it, no offers of credit or nothing. I was shocked! I read where others were given upgrades, $100 credits per line, I didnt get ****, LOL. Not that I would have taken it, but its the thought that counts, after 10+ years they didnt give a ****! Make the move if you haven't already, you wont be sorry! Oh and the Double DATA deal is back now, even more the reason to hope aboard
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Click to collapse
Damn, this sounds like my exact story! I just switched from Sprint and the E4GT to Verizon and the GN a day ago. I have been with Sprint for about 15 years and the yearly upgrade was continuing to keep me with them. I added a new line last year and was told and had my account noted I would receive 1 more yearly upgrade on that new line in 2012 after the line has been active for 3 months. Well it never showed up that I will be eligible in Sept 2012 so I called to discuss.
After 2 hours on a phone w/ a supervisor who actually saw the note on my account and read it back to me that it said they told I would get 1 more yearly upgrade on my line in 2012. His answer is they gave me the wrong information and he cannot honor it. His response was he would normally let someone out ETF free for this but I can get out free anyway this month so really there is nothing he can do.
So in order to get an upgrade on my line, I simply canceled the line then added a new line with my E4GT I was already using and then had a discount I could use on the line whenever I wanted. So sure, Sprint did me wrong but in the end I still got a discount available on a line...I really wanted to go to Verizon but the capped data plan was killing me, that was until they ran the double data promo! I said peace out Sprint and ported my number within 14 days to Verizon...
First impression of the phone was the screen felt small compared to the E4GT. The bottom buttons didn't make sense because they took up screen real estate. I ran my E4GT in a 160 screen density so the resolution wasn't a big change for me. Anyway I need to run...Bottom line first day didn't like the phone as much but really started liking it as the day went on. When I have more time later I will add some more comparisons for you.
As far as speed, take away what the papers say the GN is fast and I do not experience any lag what so ever. From my quick experience I would not know it was less powered then the E4GT.
Eman - I am debating going for the 10gb for $50. I know its more than sprint but whats the point of unlimited data if it doesnt work?
I left sprint for the same reason. I came from the nexus s. But I was able to get out of contract with sprint with no ETF. And I couldn't be more happier now. Verizon has super fast data. You wonr be disappointed.
Sent from my Galaxy Nexus using xda premium

General Rant about T-Mobile and tethering

First off, I'm not writing this to draw attention or comments. It's a rant to get it off my chest and nothing more.
I've been a very loyal T-Mobile customer for 8 or more years. I signed up when they were still transitioning from the Voicestream moniker. Now, having said that, I'll continue by saying that I've maintained the exact (almost) same plan with them since the day I signed up. I pay $20/month for voice, $10/month for texts, and $10/month for unlimited web. Now, this plan was cheap even when I signed up. There was a promotion running, and I was sick of Cingular, so I jumped over to T-Mobile. I got a shiny new RAZR or whatever bar phone Motorola was selling at the time.
Along with that plan and device combo, I also was treated to a free T-Mobile WiFi Hotspot add-on for my account. This allowed me access to T-Mobile's handful of WiFi Hotspots scattered around the US. Most of them were in airports or New York/LA coffee shops. It was free, so who was I to complain? Now, I didn't realize until later, but this WiFi Hotspot feature also included a line in the description about "Internet sharing," since "tethering" wasn't a thing yet. Out of curiosity, I did some research, and figured out the basics. I had to download some Motorola software, and connect it via a special USB cable to my laptop, and I'd have blazing fast EDGE data anywhere I went. Boy was I excited!
This actually led to my first smartphone purchase, where, shortly thereafter, I found XDA. So, we're somewhere around 2006 or so now. I kept on "Internet sharing" for a while, moderately. My university didn't have WiFi set up yet, so it was handy to pull up stuff during class. Facebook was just becoming a thing around that time, and had just been rolled out to my college. (Yea, back then they required a .edu email and actual enrollment in college... Ah, the good ol' days.) Anyway, I've never been a big data user, nor big on tethering. Even now, I use less than 3GB of data per month. I'm normally around WiFi networks, so most of my data use is streaming music while I drive around.
Fast forward to last year. I got a review device in of a Samsung Galaxy S2 on T-Mobile. My Sammy rep forgot to throw the SIM card in the box for this review unit, so I decided to go ahead and test it out with my personal SIM. I went about my day and continued using it all day and into the next. Sometime before noon, I went to the S2 and tried to pull up some television specs for a customer, but found that I was redirected to some weird page about not having a data plan. Obviously that wasn't the case as I had been using data on it just that morning, and had been using data on my HD2 with Android for a long while before that.
I got on the phone with T-Mo only to find out that they changed APNs and my old one could not be used on newer devices. The rep said she would fix the problem, as I told her that I was only using a review device, so I didn't want to change plans or anything. She said that the plan would not be changed, but I would still lack data service on the S2 with my old plan. I asked her if my hotspot add on was still on the plan, and she confirmed it. Ok, so minor inconvenience, but it was my own fault for being impatient with the review unit.
Skip ahead to a later date when I actually decide to update to the S2. I call again after losing data just like before. The nice man on the phone mentions that nothing will change other than the APN settings on their end. I again inquire about my hotspot add-on, to which he confirms is still there.
I later found out that the change he made was to move me to another plan at the same price. Still at $10/month, I had a newer data plan with the 5GB data cap. I still wasn’t using much data, so I didn't care. It was, to me, the same thing I had before.
Skip ahead to a month back, when I got a Lenovo ThinkPad Tablet. There is an option with this tablet to open it up and install your own miniPCI wireless card for mobile data depending upon which service provider you use. I thought it might be cool to make use of that, and I had heard about T-Mobile's new unlimited data plan, so I called them up to see what I could do. As it turns out, I could add the tablet to my account for $10 extra a month for its own 5GB allotment of data. The unlimited data plan for me was $20 a month. Now, my logic here was that I always have my phone with me, so let's just upgrade to the unlimited plan and skip the tablet plan altogether. Apparently, the unlimited data plan cannot be paired with a tethering plan of any kind. Ok, fair enough, I'll call back for the tablet plan as soon as my card comes in. I made sure to ask about my tethering add-on again to make certain that my account was reverted to the exact state it was in before the call, just as I always do.
Skip ahead to my Note 2 purchase. I decided to go through T-Mobile on a monthly installment plan. This evidently requires a 2 year contract extension, but does not change any features on your account, since I'm paying the full price for it, but in monthly installments. I confirmed with the sales rep that my plan would remain unchanged and that my tethering add-on would carry over. She confirmed that nothing on my account would change, since I'm purchasing the device outright. Ok, cool, then let's do it.
Somewhere in there, I also added a military discount and was randomly given some sort of "loyalty discount" that I can't recall the origin of. My monthly bill is under $30 a month for essentially unlimited everything. Anyway, for the military discount, I also made certain to verify the tethering thing and that no account options would change. It was assured to me that this was the case.
So, I'm sure anyone who is still reading this long, drawn out mess is aware of where it is going. I've been happily using my Note 2 for a month now with no problems. I've been tethering off and on since I got it. I hit an all-time high of 3.3GB of data this last billing cycle, still well under my cap. I used the tethering feature just this past weekend to download a few files to my laptop. Now, three days later, I try to use the tethering option, and I get a message pop up saying I have to add a tethering option to my account in order to use that feature. I thought it might be the custom ROM, but I figured, what the hell, let me call T-Mobile and make sure before I clog up the thread.
The first person I spoke to was the worst Customer Service rep I've ever dealt with in my long history with T-Mobile. I felt like she was reading from a set of flash cards. She was not letting me explain my situation, and kept repeating the "T-Mobile offers its customers a $15 tethering add on option for users who wish to use their phone to connect tablets and computers!" I eventually ended up hanging up on her out of frustration. I called back and explained my story to a much more understanding rep, who informed me of a recent change in T-Mobile's system.
What?!
Yup. My "WiFi Hotspot" add-on, which has been on my account for years now, has magically vanished. The only way forward was to pay an extra $15 for the tethering add-on or pay $15 extra to be "upgraded" to the 5GB plan that includes tethering. Why did this occur, you may be wondering?
Exact quote: "The Note 2 and other high end smartphones are not compatible with the grandfathered hotspot plans, so those features are dropped when you add them."
Not compatible? That makes no sense other than for you guys to charge more money for a service I'm already paying for. My main concern with this is that I'm on a limited data plan. I'm capped at 5GB per month of 3G/4G data. Beyond that it's crippled 2G speeds. I say crippled not to indicate that 2G speed is slower, but because it actually is crippled. My normal EDGE speed with T-Mobile in my area is around 300Kbps or so. A buddy of mine who went over his limit and was throttled was sent back to the dark ages at around 50Kbps or so. Slow enough that most everything data-related is completely unusable. So, not to quibble over the fact that I still technically have an unlimited data plan, we're going to just call a spade a spade here and admit that it's a 5GB cap.
That being said, who the upside down **** gives two ****s how I use MY ALLOTMENT of data per month. I'd understand if it were an actual unlimited plan that had this issue, but I am paying for 5GB of data per month from T-Mobile. They have ZERO right to tell me where the hell I use that. It honestly makes zero sense no matter how you slice it.
After explaining all this to the woman, she then relented that it was the Note 2 which killed my add on ( as I mentioned prematurely above). Yup, the device which the sales rep had no problem telling me would not affect my plan, affected my plan. I then stressed to her that I always check to make certain of how my plan changes, and for her to go back and listen to the conversation, since everyone records my conversation for "quality control." The woman who sold me the phone lied to me to my face. The rep I was speaking with hesitated, as she did not want to admit fault, but simply said that the rep may not have known or been informed of the possible change.
"Are you kidding me? That's even worse. If I were to commit a crime, and I didn't know it was a crime, I'd still go to jail for it. The fact is that she should have known, and lied to me."
After a brief pause, she acknowledged that she wouldn't like to be in my position either and asked me to hold on while she researched what she could do for me. After waiting a while, she offered me the new data plan with tethering and an additional discount of $15 per month for the next six months. She said that that this was the most she could do for me, but I could probably complain again in six months and get another discount.
Right now, I'm still pissed that it had to come to this. Some people will claim that the contracts always had a line about not using the phones for tethering or some such nonsense, but my original T-Mobile contract, which I signed on the dotted line, said nothing of the sort, since it wasn't even a thing at the time. I've never subsidized a phone through T-Mobile since that time, and have never signed another contract. I've extended my service agreement with them once, but without having to sign, initial, or agree to anything but to keep paying my bill on time every month.
Now, without any warning, and with complete disrespect to me, a T-Mobile employee has willingly or unwilling lied to my face in order to sell me a new device. I am still in disbelief.
I've been a customer myself for many years, and have converted at least 12 people to T-Mobile through my own praising over the years. No more. I'm not happy about the end result, but I also have little choice, as there are not any better options anywhere else. Sprint is nice, but their 3G data is slower than my T-Mobile 2G data. Verizon is way too expensive for what they offer. My T-Mobile plan would be $135 on Verizon using a comparable plan. Finally, AT&T is... well, I don't even need to finish that thought, do I?
Anyway, that's my rant. Again, if you read it all the way through, I'm not looking for comments or attention or anything. I just needed to get it off my chest is all. Thanks for reading.
I'm sorry, could you repeat that? ... so you're saying you're happy? LOL ... Hopefully you can get your discount extended in 6 months.
I hate cell companies, they really don't know about customer loyalty. Most of them are so big that they don't care if they lose some customers. Hell not long ago I wanted verizon to help me out and give me an early upgrade on a phone (2 months early), the sales rep told me she couldn't help me. I told her I had 4 lines that I could cancel in March and asked if she would rather I cancel all those lines in march than give me a phone 2 months early. Her reply was "I'm sorry, there is nothing I can do". All of a sudden when I started asking about ETF fees they were able to give me my upgrade. I don't know why customers who have been with them for so many years have to go to those extremes in order for them to actually try and help.
What's even worse is the $30 upgrade fees. They are charging ME for the PRIVILEGE of allowing me to make another 2 year contract with them.
So far I've only used T-Mobile prepaid with the $30 plan so I can't really say I've had any bad experiences with them.
I also agree that if they give you a data LIMIT then it really shouldn't matter how you decide to use that data. Verizon finally got rid of the tethering fee when you have the family share everything plans (not that you aren't paying for it in the extremely expensive fees), I wish T-Mobile would also get rid of it.
I can feel you, man. I've been a customer since Powertel days, was on a Legacy plan with unlimited calls, texts and data for $75 per month, and included tethering on my old HD2. I recently upgraded to a Note 2, but I decided I wasn't going to take the party line on plans. I talked to five -- yes, five -- Loyalty Department reps, before I had apparantly ranted and raved enough to move up the food chain two levels worth of supervisors. Bottom line, I got a new plan with unlimited everything and a monthly discount that covers the "mobile hotspot" fee (the new name for tethering). No upgrade or shipping fees. And eligibility for the rebate on the device. So, I'm paying the same monthly amount as before I purchased the Note 2.
In other words, and though it's a real shame to have to do so, I would suggest that you keep calling until you get satisfaction.
tsnstuff said:
I hate cell companies, they really don't know about customer loyalty. Most of them are so big that they don't care if they lose some customers. Hell not long ago I wanted verizon to help me out and give me an early upgrade on a phone (2 months early), the sales rep told me she couldn't help me. I told her I had 4 lines that I could cancel in March and asked if she would rather I cancel all those lines in march than give me a phone 2 months early. Her reply was "I'm sorry, there is nothing I can do". All of a sudden when I started asking about ETF fees they were able to give me my upgrade. I don't know why customers who have been with them for so many years have to go to those extremes in order for them to actually try and help.
What's even worse is the $30 upgrade fees. They are charging ME for the PRIVILEGE of allowing me to make another 2 year contract with them.
So far I've only used T-Mobile prepaid with the $30 plan so I can't really say I've had any bad experiences with them.
I also agree that if they give you a data LIMIT then it really shouldn't matter how you decide to use that data. Verizon finally got rid of the tethering fee when you have the family share everything plans (not that you aren't paying for it in the extremely expensive fees), I wish T-Mobile would also get rid of it.
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Sorry, but it sounds like you feel entitled to something from the carrier which isn't covered by your contract with them. The early upgrade thing and your threatening to leave them isn't even close to what I'm going through. That's a problem you created for yourself.
Asquared said:
I can feel you, man. I've been a customer since Powertel days, was on a Legacy plan with unlimited calls, texts and data for $75 per month, and included tethering on my old HD2. I recently upgraded to a Note 2, but I decided I wasn't going to take the party line on plans. I talked to five -- yes, five -- Loyalty Department reps, before I had apparantly ranted and raved enough to move up the food chain two levels worth of supervisors. Bottom line, I got a new plan with unlimited everything and a monthly discount that covers the "mobile hotspot" fee (the new name for tethering). No upgrade or shipping fees. And eligibility for the rebate on the device. So, I'm paying the same monthly amount as before I purchased the Note 2.
In other words, and though it's a real shame to have to do so, I would suggest that you keep calling until you get satisfaction.
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Oh, I plan to call again about it.It's a shame that this is the "best they could do" for one of their reps lying to my face. That's what I'm most upset about. I shouldn't have to call them four times to get a resolution...
I feel you man.
all the telco's lie to your face.
its ridiculous.
i've been in the same shoes as you. i always make sure NOTHING on my plan changes.
its stupid.
my contract is up in less than a month and i'm seriously looking into other avenues of services unless T-mobile
makes it worth my while to stay with them. Now that they are getting rid of classic plans, that exit looks more enticing.
cajunflavoredbob said:
Sorry, but it sounds like you feel entitled to something from the carrier which isn't covered by your contract with them. The early upgrade thing and your threatening to leave them isn't even close to what I'm going through. That's a problem you created for yourself.
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And you feel entitled to having them stick to a contract from years ago. Things change and I don't think there is anything wrong with a customer wanting some perks after being with a company for years. In my case, yes, I felt that allowing me to get an upgrade 2 months before I was supposed to wouldn't be a big deal, my phone was horrible. I wasn't threatening to cancel my accounts, I was ready to do it.
But whatever dude, good luck with your issue.
Amount of times the rep has said something that I knew to be wrong and they kept trying to pass it off as legit. "Can I get that in writing please?" "ah, I'd have to check... oh, you WERE right after all"
yeah...
I had the same issue at one point. I was using a MT4G at the time and needed an upgrade since the wifes 3G slide broke. We ended up getting a MT4G Slide (wife) and I grabbed the Amaze since i was a die hard HTC fan. After dealing with customer reps for 3 days straight in regards to color of the phone, tethering being turned off, flat out being lied to several times including the rep that fixed everything (pay attention and being nice helps) they ended up giving me two phones for FREE, lowering my bill by 60 bucks a month. Granted i no longer had the wifi but a quick root would fix that.
Sometimes dealing with the right person can get you things as long as your nice and you pay attention. Im going on 10 years with Tmo! I do say when you get the right person they make you feel special or make things as right as they can.
tsnstuff said:
And you feel entitled to having them stick to a contract from years ago. Things change and I don't think there is anything wrong with a customer wanting some perks after being with a company for years. In my case, yes, I felt that allowing me to get an upgrade 2 months before I was supposed to wouldn't be a big deal, my phone was horrible. I wasn't threatening to cancel my accounts, I was ready to do it.
But whatever dude, good luck with your issue.
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A contract doesn't magically degrade over time. A contract is a ConTract. In your case it would be like signing up under the condition that you would get to upgrade every 2 years, and then all of a sudden, your second year comes up, but then you're told that you can no longer upgrade ever.
I said entitled because that's what it is, like it or not. Early upgrades are at the carrier*S discretion, not yours. You wanted an early upgrade and got indignant when they initially didn't allow it. That's what sparked my response. All I wanted was to get my situation off my chest. I did not want this to become a frivolous *****-fest about t-mobile or any carrier.
Here comes the wahmbulance.
Sent from my SGH-T889 using xda premium
I don't mean to brag but wait until I post my wall of text about what happened with my upgrade a month ago. I have NEVER EVER EVER imagined it would end up like what I am going to post over the weekend. Be prepared ladies and gents, this will blow your mind as to how HORRIBLE T-mobile is.
Tmobile sucks
Sprint sucks
Att sucks
Straight talk sucks
Ect ect.
Expect crappyness and u wont he disapointed
As for the op, theirs a time limit to contest changes written into most cell contracts if ur past the time your contract has magicly degraded, if not, contact carrier and bbb and if no luck theyd prolly just offer contract droppage at no fee, idk. I hate contracts, I stick to prepay, it sucks too. But atleast if I have problims its nothin a new 10 dolla sim wont fix, new sim, new account, clean slate. Considering im up to about 65gb this month that matters to me.
Sent from my SGH-T889

Sprint Family Plan = Smoke & Mirrors

Here is the text of the email that I just sent to Dan Hesse. The Framily Plan doesn't save you money at all.
I recently jumped on the Framily plan bandwagon for my 6 lines of service to take advantage of the savings that are advertised all over Sprint.com. I actually started to convince my friends and relatives that they should move to Sprint for this fantastic deal.
Then when I inquired about adding a new line to the Framily plan and found out that there are no discounts on equipment I slammed on the brakes and reversed my feelings. Then I additionally found out that my existing lines would no longer be eligible for discounted equipment. Now I am feeling really deceived.
So the end result of the Framily plan hoax is that the monthly savings you supposedly get are the direct result of losing the discount on new line/renewal equipment. I am so angry about this that I will most certainly move back to the plan I was on previously and since 5 of my 6 lines all expire in the next 6 months I will probably take them elsewhere.
To be the number three carrier and do this to your devoted customers and expect them to help you get new customers shocks and amazes me.
I brought my family's lines to Sprint because they were the best deal for me. I can say that you are now following along the path of money sucking that your competitors have been on for years.
I hope that you get many more of these letters as I will be spreading the word to have everyone I can to contact you about this horrible plan.
This could bring up a long debate about phone costs/hidden costs with various carriers. Additionally, with that many phones, you're looking at a pretty high overall cost as they break, age and need replacement. At least when you buy a phone with a carrier like T-Mobile, they are up front about the $20.00 a month extra fee to finance a new phone.
Sprint does not even have the courtesy to discount your plan if you purchase the $700 Note 3 outright or purchase a used phone to save money.
I ended up jumping ship to an unlimited prepaid plan.
Right now my Boost S3 gets the same exact service as Sprint for as little as $45 a month for unlimited everything (the plan reduces every 6 months, dropping $5 from $55 to $45).
I know all the other providers are trying to compete but you're right.
Buyer beware!
Switching to Framily saves me about $900 per year on 2 lines, more than enough to upgrade every 2 years like before. Or I can buy used phones, Nexus phones, or keep phones longer and save even more.
Sent from my SPH-L710 using Tapatalk
rocket321 said:
Switching to Framily saves me about $900 per year on 2 lines, more than enough to upgrade every 2 years like before. Or I can buy used phones, Nexus phones, or keep phones longer and save even more.
Sent from my SPH-L710 using Tapatalk
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I agree with you ... i have the s3 and been rooting and customizing my phones and when I do that it's like a new phone , and these phones nowadays are good enough to last and stay up to date even just a stock s3
I have 4 lines I have upgrades in april , may and 2 in july , im using the first two and saving the other two for the following year so in all reality by saving 2 I will be eligible for 2 upgrades every year...

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