[Urgent] flash LED / rigid flex damaged? - Desire HD Q&A, Help & Troubleshooting

Hello everyone.
I have a question for you.
I've send my phone back for warranty because one of the leds stopped working.
Problem occured when my upper flash led became blueish and after a while i couldnt even take pictures with flash because it made photo completely blue.
Eventualy, that led died.
Now i got it back from repair and they wrote down something like that:
"Mechanically damaged phone (bruised), consequently damaged rigid flex.."
So, I am asking what exactly is "damaged" rigid flex? As far as I know, rigid flex is some kind of "tape"-like part of motherboard? Some kind of connector? And if this is true, how the hell could rigid flex be damaged INSIDE OF OUR ALUMINIUM PHONE?? The phone was never disassembled neighter dropped. It has 3 scratches on the back above the battery slot. I got them when i was at the beach and phone slided (not dropped or anything) for about 5cm on the little rocks there, nothing MAJOR really, even the scratches are small. Also that couldnt effect that rigid flex.. And if rigid flex would be damaged, as far as i know, both leds would be gone + camera or some stuff??
Thank you guys for your answers and your time spent reading this
With Love,
miHah

I don't know what that means, it sounds made up. I just replaced my upper board with the LEDs on it icant see it getting damaged any way other than a bad led. The board costs $50 on eBay. Did they charge you? I never send back for warranty they always try to back charge. You can always find the parts on eBay. As you can see they are solders to the board. The black cable connector beside them is the power. Maybe that was damaged?
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Sent from my Desire HD using XDA App

No they did not charge me anything, they just refused to repair that.
I demanded photos of "damaged" things because I am curious if they even opened the thing. I think they didn't as I am looking at those pics.
Those LEDS and the mainboard looks completely different from yours. Or is it only me?
Also, they provided me the "bruised-phone" photo (reason why they refuse to repair it under warranty). Wanna see?
Thank you for your answers!

They are taking you for a ride, the "Flashlight"/LED cable is under that mylar tape that they didnt even remove. I would complain make them tell you exactly what was damaged. you can see visible damage to the LED.
My phone is a telus the bigger black rubber thing is a noise cancelling mic to the left of the leds you can see the 4 solder points just above your leds.
where the wire i soldered to the board was where the gps antenna connectors was and they are right of the leds on your pic. They are the same board just mine is out on my desk yours was still in the phone.

Those boards are different. Make sure if you have the European DHD that you don't purchase a board for the Telus Desire HD or Inspire.
Is that discolorization on the board from it getting wet or from the LED exploding? Wow, can't believe they refused to repair your phone because of some exterior wear and tear.

It was never exposed to water or steam or anything. The closest incident it could get wet was once when I took a shower it was in my bathroom while there was a little steam on the high level of the room but that couldn't have had any effect on anything.
LED Exploding? How could this happen?

Agoattamer said:
Those boards are different. Make sure if you have the European DHD that you don't purchase a board for the Telus Desire HD or Inspire.
Is that discolorization on the board from it getting wet or from the LED exploding? Wow, can't believe they refused to repair your phone because of some exterior wear and tear.
Click to expand...
Click to collapse
These boards are almost identical. The only difference is the noise cancelling Mic. I have a telus desire hd and replaced the board with a euro. One. It worked perfect.
Just watch the teardown video and replace it your self. It takes awhile, but not real hard to do. Took me about 1/2 hour.
Sent from my Desire HD using XDA App

report them to:
http://www.zps.si/o-nas/zveza-potrosnikov-slovenije/index.php?Itemid=362
http://www.uvp.gov.si/si/
maybe it would work just threatening to do it. it has helped me in the past, but on compleatly different case

Related

Replacement Ribbon ANTENNA Flex Cable for HTC TP2?

Here's the story, bought a used HTC Touch Pro 2 for cheap and found out that the idiot before me glued the battery cover to the phone!
Apparently when they removed the door, likely to remove their sim card, they damaged a flex cable which i believe is an external adhesive backed antenna. See picture below for broken flex cable antenna.
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Now I've taken apart the housing and the antenna just adheres to the housing and has contacts that touch the main board.
What I want to know is where can I buy JUST the antenna ribbon??
Thanks!
And this is why I buy stuff brand new...
eBay could help you. Are you planning on fixing it yourself?
I've looked on Ebay and haven't seen this particular ribbon cable.
Ebay does offer the FULL housing for the TP2 but it is not the T-Mobile version housing.
The full housing they offer does come with the ribbon cables preinstalled but have yet to see anybody convert from the T-Mobile TP2 to the Euro/North American TP2 housing.
Yet, I don't think it would be difficult to convert over but you will need a new digitizer as the faceplates are different as well as the front keypad ribbon cables but the costs are not within reason.
Called HTC today to see an estimate on the repair. They told me from $100-$309 USD.
seriously??..
anyways..apparently my phone is also missing the sticker containing the IMEI and Serial Number..because of this, HTC will not repair my phone.
what to do...what to do..
also contacted www.cellulardr.com and they also required the S/N to order the part.
Anybody kind enough to share their T-Mobile TP2 S/N with me to get the part number? Or even better, contact cellulardr.com and get a part number for me?
THANKS!
If the ESN/IMEI is missing and it was "cheap"... sounds like stolen goods.
Sorry to say, but you got what you paid for... caveat emptor.
The minimum $100 you can spend on getting the part, plus whatever you spent on the phone and your time could have gone towards a legitimate and in excellent shape device. I don't think anybody here is foolish enough to share their S/N with you.
this can easily be fixed and very cheap.
I have an htc magic and replaced the housing cover, and if you remove the antennas(in this case we have to remove de bluetooth and gps antenna to fit on the new cover 'chassi'), but those antennas will get trashed if you remove them, those antennas are just a sticker with some thin metal between a bi-adhesive tape and a paper tape.. a three layer thing with metal in the middle. First I got pissed... why these antennas aren't provided with the housings, or why I can find who sells them... I scratch my head and I thought.. why I don't make the god damn antennas? And I just did, how?
You'll need three things:
- a piece of aluminium foil, that it's used to wrap sandwiches.
- thin Bi-adhesive tape, there are some with 4 or 5cm (2inches), that's what I used.
- Paper adhesive tape. (i used the leftovers of printing cd labels)
With that, u just put the bi-adhesive tape over one side of the aluminium foil (i put it over the polished side of the foil), on the other side, u stick the paper tape, but leave a piece uncovered to make contact with those things that sticks out of the board, then just cut it with scissors with the right shape for the chassi and stick it on it.
I must say that the result with me was brilliant, I get gps signal very fast, even faster than with the original antennas, and with bluetooth, no problem. The wi-fi and network on the htc magic shares the same antenna and it's made of the same material, if needed I'd do the same.
Hope you understand me, my english ain't perfect.
regards
I've unfortunately done exactly what you've said and I removed the GPS antenna tape not realising it was actually important (d'oh!) and as such my GPS no longer gets any signal.
Thanks for writing above about a replacement antenna that could be made, but can you please tell me where on the motherboard the actual GPS contacts are? Sadly I have absolutely no idea where the tape was, I only know that I removed it!
Thanks!

Help needed: How to get in to bootloader without camera button.

Last night´s party was pretty good, but my beloved kaiser ended in the floor after flying 10ft. Now I am having some issues with the hardware buttons, especially with:
°Camera- just not working, and nedded to bootloader aka tricolor screen
°Phone answer- not really needed, I can answer via touchscreen
°Settings- some times work, some other no.
°D-Pad down - just down not working, center top left and right works well.
°OK- some times work, some other no.
°Keyboard P,O,L, Del not working.
So, I am in deep ****, especially because I want to get a new nbh loadeed, but I cant get in to the bootloader using camera+reboot.
Any Ideas? Thanx!
get a new one? that seems pretty rough. right now on ebay you can find one for around $50 if your patient
You might have loosened the cable, or the cable might be damaged. I've dropped my Wizard once, and this happened. Turns out the cable got loose.
The Kaiser has a cable inside, that moves when you open and close the keyboard. This cable can also easily wear out, or accidentally pulled.
I pulled this image from Kaiser Service manual PDF. You can easily see the connector and cable for the front. As you can see, it's pretty easy to loosen the connector from an accidental drop. BTW, Kaiser Service Manual will tell you step by step in how to take apart the Kaiser. You will need a Torx screw driver T5 and T6, not to forget one extremely small Philips screw driver.
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Just reconnect the cable. I recommend getting contact cleaner to lube and clean it first. You can pick up one of these at your local radio shack. Wonderful stuff. Good idea to spray every connector you come across.
Also, if you damaged any of the plastic (like I did) you can repair it easily with a soldering pen, and extra broken plastic lying around. I dropped my Kaiser once, and chipped off a piece of plastic. Nothing wrong with the phone, but cosmetically it annoyed me. Easily took it apart and repaired it with my soldering iron, and some extra pieces of black broke plastic. Just remember the front bezel (where the screen is) isn't plastic, but metal. The center and back is made out of plastic, that btw melts easily to a soldering iron.
Here's an example of some guy repairing a bike doing this. Do it right, and it's strong. Do it wrong, and it'll break easily under stress.
Thanks for the advice. I'll try it tonight.
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Yesterday I disassembled my Kaiser, and cheched all the cables, but it didn't work. Still the same issues.
So I want to know if there is a way via software thru android to get in to the tricolor screen.
I am using kallt kaffe's nbh and eclair.
Thanks!
-------------------------------------
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no not with android sorry.
if you know how to solder, try resoldering the leads for the camera button.
If the cable wasn't the reason, then you may have to take apart the front screen itself. The front screen is a mess of connections, so you may wanna check them.
I went the whole way dismembering the Kaiser. Cleaned all the connections, and checked all were in place.
Still no luck.
I believe something went really wrong in the motherboard in the last drop.
It´s a shame 'cause this is a very nice piece of hardware and have been with me for the last 3 years.
Maybe its time to use the AmEx and get a Nexus One.
Thank you guys for all the help.
Just a note on this, if the keypad or dpad were the only things with issues, I'd have suspected the main flex also, however as the camera button is firmly fixed to the mainboard, then the damage must have been more serious.
Afraid it might take a lot of serious disassembly and probably a few hours with a microscope to find any fractured connections, which is the usual type of damage after heavy impact. Also the connector for the main flex and the camera button are both on the same side of the mainboard.
I feel your pain, it's one thing to honourably retire a device for an upgrade, but losing one in action is a different thing altogether
Thank you guys for your help. As we speak I am unboxing mi new x10.
If anyone thinks my old kaiser could be used as a spare parts, i can send it for free, just you pay the shipping fee.
THANKS A LOT. I am moving to the X10 xda forum
-------------------------------------
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Hey, I'm experiencing the same issue. I can boot to android, but nothing I do will get to the bootloader. Zenity tried to help also (thanks!)
I've got a HD2 for me with WM and 2.2, this is for the boyfriend (his first android).

Creaking w/ battery cover?

Anyone else's battery cover creak when it is pressed below the camera? I find that when I first put the cover on, it's fine, and then after a few hours, the creaking starts to show up. Wondering how normal this is.
I haven't heard anything from mine yet. One thing I used to do a lot on my Nokia N97 to stop that kind of creaking was to *LIGHTLY* bend out the pins that secure the back cover. Be careful not to overbend them or you'll end up shopping for a new back cover. I don't know how much that will help though, because from what I saw when I put my sim card in, was that all the connectors where located on the edges of the cover.
Sent from my Galaxy Nexus using Tapatalk
No creaking hear. But then again, I didn't go looking for it
IMO, it's not a problem unless it happens without looking for it. All phones have some creaks if you start pressing on them from all different angles. Especially on parts that snap together.
Interesting. I definitely wasn't looking for the problem. it just happens all the time with normal use, because usually my index finger rests there when I'm on the phone, etc. Good to know it may just be mine though. Battery cover should be easy enough to get replaced.
My colleague pointed this out to me with his SGN, mine does it too. He placed a small adhesive padded sticky just below the cam. As i have a case, it doesnt bother me.
Any idea what he stuck to it exactly? That solutions sounds good enough for me
Not quite sure, will try to find out. It was a bit thick in my opinion though as the case stick out a bit around the lenses. Could probably take a scalpel to it tho to thin out the padding.
Sent from my Galaxy Nexus using xda premium
Got my nexus yesterday and noticed this. Although its not a big deal, its annoying once you notice it!
Do you guys know if Samsung would send me a new back cover for this or would I have to get the whole phone exchanged?
I have the same problem when I press on the green areas of the image I have a little creaking, but it feels when I press a little hard, but still bothers me because it's a $ 700 phone, I bought my phone on ebay to a Chinese seller, so I think I'll have to find a solution for myself.
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I have this problem also. It is even worse with the extended battery cover. I love this phone overall but I am not impressed with the build quality.
Just to confirm, my SGN has exactly same weak spot on the back cover, but I'm fine with that It's still better built than my previous SNS with it's loose plastic frame
Yeah, plus on mine there is at least 2 mm between the battery cover and the phone itself just below the camera. Quite annoying ! I think I will put some ducktape.
Sent from xda appel ( Sorry for my bad english, I'm french)
I find this "creaking" almost being a feature I like to press and tap the back cover while waiting when the phone does something, such as downloads from market and so on... it keeps me occupied
I added a small bit of cotton fabric between the battery cover and the phone and it seems to have solved the problem. I just cut a bit about 1cm by 3cm and placed it below the camera. This way I don't have any sticky mess from tape in my phone and I hardly every open the back. Maybe I will super glue it eventually but it works fine to just wedge it in there for now.
Sent from my Verizon Galaxy Nexus using xda premium
I just solve my problem 2 days ago, I did was disassemble the phone and remove the housing and put it back, Now I have no creaking even in the battery cover, my phone is now like a rock.

N7 Repair - what electronics are IN the bezel?

So.... I had a VERY tough week at work and was exhausted, stumbling getting out of my car... and dropped my Nexus 7 (LTE!!!)... Screen was still fully visible but non-responsive and glass extremely shattered over the entire surface.
Like an IDIOT, I believed some of the tips and only ordered the glass/digitizer and not the LCD. Well there's $50 down the tube as you CANNOT separate them without destroying the LCD (do not believe anyone who says otherwise)..
So.... Hairdryer would not soften the glue at all so I had to buy a heat gun. On the lowest setting (for safety) it barely softened the glue and required a LOT of persuasion to get the glass loose. The LCD was (as pointed out by those who have actually done this) destroyed in the process... OK, now $100 for the full glass/LCD combo.
However, I have ONE huge concern. During the process, the bezel on the top got overheated and the plastic is damaged. The bezel still snaps securely to the back. However, I noticed there is a small circuit board *inside* the bezel with three metal contacts. What is that? Is it possible that's damaged? The plastic around it shows definite signs of heat damage. Since you CANNOT order a replacement bezel for a N7 2013, and since this is an LTE device, I'm pretty committed to fixing it still. But I'm nervous about ordering parts with the damaged bezel if there are irreplaceable electronics that have been damaged inside the bezel...
So... my question: What is that circuit board that is molded inside the bezel with the metal contacts? What are the odds it was destroyed?
(Posting photos in a few from the phone)
Here are the pictures.
In one side you can see the contacts. The other side the circuit board in question is visible in a small opening.
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EDIT: I looked at the part from iFixit, and the bezel is quite different on the LTE model from the Wifi model. It appears that this is the wifi antenna ... the bottom of my bezel has another similar one which is probably part of the LTE antenna. ... so the question is, what are the chances the heating damaged the wifi antenna... not sure what I think about a 4G only tablet...
Sent from my Nexus 4 using Tapatalk
UPDATE
Okay... I figured out the wifi antenna (and LTE 4g antenna at bottom?) are actually stickers... it appears they're not damaged as best I can tell. Hope so. The bezel is warped noticeably at one end, but it still snaps into the back side of the case just fine, and the circuit bords fit. So hopefully... *crosses fingers*... it is still repairable.
Honestly, at this point though, I wish more people who had actually DONE the repair would have suggested that it is NOT something to be done by end users. Reassurances that it's "easy if you follow the directions" are highly misguided. At this point I would have paid ASUS for a repair and come out ahead, once you count the resale value of a device that now has a visibly damaged bezel if I even get it working again. I've never had a problem repairing devices in the past, but this one is not as easy as so many "guides" make it sound.
I should have realized sooner that most of those who said it is easy are also in the business of selling glass/digitizers (USELESS!!!) and LCD/Glass/Digitizer combos.
quite similar experience to what i had trying to repair my old n7 glass, only did i order the glass/lcd combo from the beginning. cracked it while trying to fit it in the warped bezel tho.
Yeah, breaking glass due to the warped bezel is what worries me. Unfortunately the LTE bezel appears to be different than the WiFi, so buying a cheaper one and swapping the bezel doesn't appear to be an option either.
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[Q] What happened to my rear cam lol

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Replaced my housing to fix the back lense issue i got ruff on mine and warped the plastic ha put it back togeather getting this. Did i loosen a cord or maybe damage the sensor with my heat gun it was on a very low 220 degrees.
YeckeL said:
Replaced my housing to fix the back lense issue i got ruff on mine and warped the plastic ha put it back togeather getting this. Did i loosen a cord or maybe damage the sensor with my heat gun it was on a very low 220 degrees.
Click to expand...
Click to collapse
Open it again. At this point no one here can tell you what exactly went wrong. May be you forgot to remove the plastic peel that comes with the new lenses. By the way, why did you do it all yourself ? HTC could have replaced it for no charge ! All I suggest is to open the device again, and check whether you removed the plastic peel for both the lenses. Without closing the rear housing/panel, launch the camera app and check whether the issue persists. 220 fahrenheit is okay for a short timeframe. Can you send some snaps of your device along with the camera module ? It would be helpful to the people who visit the thread. After all this fails, try flashing the stock rom if you're running a custom rom. :good:
Tej XFire said:
Open it again. At this point no one here can tell you what exactly went wrong. May be you forgot to remove the plastic peel that comes with the new lenses. By the way, why did you do it all yourself ? HTC could have replaced it for no charge ! All I suggest is to open the device again, and check whether you removed the plastic peel for both the lenses. Without closing the rear housing/panel, launch the camera app and check whether the issue persists. 220 fahrenheit is okay for a short timeframe. Can you send some snaps of your device along with the camera module ? It would be helpful to the people who visit the thread. After all this fails, try flashing the stock rom if you're running a custom rom. :good:
Click to expand...
Click to collapse
HTC said since i HTC dev unlocked no go and it would cost 130+ and i would have my soff removed. So i said screw that and got the housing and the grills. I am pretty sure the plastic was removed as the camera app now shutters and glitches out as it never did that before and i doubt a plastic color lense would cause that. I will detail pics when i crack it open again to check if i just might ave pulled back the cameras connection cable just looked on ebay 25 bucks for a new oem i may snag it. The front cam works fine i just should have used a micro cloth to polish the old one vs dremel ha my lesson
YeckeL said:
HTC said since i HTC dev unlocked no go and it would cost 130+ and i would have my soff removed. So i said screw that and got the housing and the grills. I am pretty sure the plastic was removed as the camera app now shutters and glitches out as it never did that before and i doubt a plastic color lense would cause that. I will detail pics when i crack it open again to check if i just might ave pulled back the cameras connection cable just looked on ebay 25 bucks for a new oem i may snag it. The front cam works fine i just should have used a micro cloth to polish the old one vs dremel ha my lesson
Click to expand...
Click to collapse
Just order replacement OEM cameras. Order both the rear ones just in case...
OK i can now recall using a needle to pop out sd card and it going in to far wondering if i nicked the bloody cable mount what kind of emi tape is used in this phone looking at just replacing it vs reuse.

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