Develop Bugs

Warranty Replacement Woes...

So I called Verizon about a week ago seeking to get my Droid Incredible replaced. They said that my warranty was still good and that I should call HTC and tell them about my problem. So they gave me this number (866) - 963 - 0953.... I than called that number and told them my problem. That the Power Button no longer worked and I wanted my Phone replaced. And like all CS representatives love doing, they gave me another number to call which they refered to as HTC Repair. I finally got around to calling them today, and they said that their department was only responsible for repairs, not replacements. So can someone with previous experience getting their Inc replaced tell me exactly how they got a replacement? I don't exactly care if its refurbished. I just want a working phone that I can Root and Flash Custom ROMS too! Here is the Number that they gave me that always say they don't give replacements. (800) 229 1235

If your warranty is still good, then Verizon shouldn't be referring you to HTC. You should be able to show them the problem, and they should order you a certified like new replacement. I'd go into a Verizon store or call them again.

k_nivesout said:
If your warranty is still good, then Verizon shouldn't be referring you to HTC. You should be able to show them the problem, and they should order you a certified like new replacement. I'd go into a Verizon store or call them again.
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Do you think they would replace it for me if its no longer activated or used as a phone?
Sent from my ADR6300 using XDA Premium App

I got mine replace like 2 months ago... I went to a Verizon store and ask about getting my phone replace because my screen wasn't working fine (although my phone was working fine.. it had a lot scratches so I wanted a new one.) they gave me a number to call and I did but like always they try to get me to do a hard reset and all of that... I told the Rep that I had already done that and without question they ask my information and send me a replacement...
If you are paying for warranty don't let them get to you.... Remember you are paying for it... is your money....

ATT rep said my recent warranty claim was the 1st one made?

Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.

Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?

Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
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Maybe LG but ATT won't do anything for you unless your a customer. And usually warrenty is not outside of the country you got it from.
Sent from my LG-P930 using XDA App

I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
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Click to collapse

Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Click to expand...
Click to collapse
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.

fishscale28 said:
I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
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what's been the issue(s) with your phones?
Generally, I tend to find local store rep's opinions to be, well, less than they should be. After using this phone for 2+ months I'm unsure why a local store rep would not communicate the benefits of this device as opposed to their lack of enthusiasm for it.

I don't think the phone is so bad...I think there are lots of great things about it. I love the screen, it has the potential to be so quick and snappy and really could be an all around awesome phone...I just realized the fact that updates were going to be a little slower towards this phone and it seemed like making any slight mod (firmware/rom wise) would work but had a much higher failure rate than I think anyone was looking for-hence my looking to move on...
The specific issues with my phone were a short or something that just hard bricked the phone without warning and without any mods...at all. It just turned off one day and nothing could ever, every be done to get it back on. Strange.... the second phone has never been quite right after installing a rom and the boot loops and not being able to reboot was kind of a turn off. Plus the speaker in the earpiece has been a bit wonky so I decided to do a warranty return and then move on from there.
And you're right...some of the reps seem to be way off from what's realistic...you can tell they definitely play favorites and seem to be very partial and unsupportive. But at least they were helpful!

kernelpan1c said:
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.
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Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?

Machzelet said:
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?
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I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.

scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
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Click to collapse
Exchanging in a store during your 30 day buyers remorse period is different than exchanging through warranty. You might have exchanged it several times in store, but to AT&T's warranty department, this is the first time. They keep track of how many warranty claims you make, once you get to a certain point they usually allow you to try something different.
As for AT&T store reps, many of them base their opinions on phones on popularity, return rate, etc. The Nitro/Optimus LTE is an awesome phone, but it isn't very popular saleswise.
Sent from my Galaxy Nexus using Tapatalk

kernelpan1c said:
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.
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One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.

AT&T reps were trained to lie to customers. I had to turn in my SGS2 twice for exchange, and both times I was told I was the first to exchange the SGS2.

Machzelet said:
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.
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I would go to the LG swebsite and look for a way to contact them about a warranty exchange or repair.
Sent from my LG-P930 using XDA App

[Q] My WiFi doesn't turn on. It gets stuck and hangs on "Turning WiFi On"

Hello everybody!
I just got a Galaxy Nexus today, and found out the WiFi on it doesn't work.
Every time I try to turn it on, it just hangs at the "Turning WiFi on" screen, and no networks ever come up.
The phone came with CM9, and flashing back to stock 4.0.1 ITL41D didn't help either.
I also tried doing a battery pull, and draining the battery all the way. I also tried clearing the cache and flashing a UG North American radio, since I have the Canadian GT-I9250M. The wifi FXR app on the market didn't work either, which wasn't surprising, but I thought it was worth a try.
I bought this phone off of craigslist, so there's no warranty on it
Any ideas out there? All help is appreciated.
EDIT: I will try flashing to stock 4.0.2 ICL53F and post if that fixes it.

Definitely try completely re-flashing everything to stock...
And this is a warning to people to not buy phones on craigslist without a serious inspection. I'd be especially weary of phones that come rooted and ROMed too...

Yeah, lesson learned lol.
And yes, I completely flashed to stock and it still didn't help.

TwinkyOfHope said:
Yeah, lesson learned lol.
And yes, I completely flashed to stock and it still didn't help.
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look through the general section, I've seen a couple threads on this issue before. Can't find them this instant.

Bump
10char
Sent from my SGH-I897 using XDA

No matter what third party seller sells the phone there should still be a manufacturer warranty through the manufacturer. There should still be a 1 year manufacturer warranty through Samsung for that phone and since that phone hasn't been out yet you should be able to send it to them to fix it. Just call customer service, tell them what the problem is and give them the serial number so that they can arrange for you to send the phone to a samsung repair center. I had the same thing happen with my nexus s 4g that i bought from a guy on ebay. The sound board started acting up a month after i got it so i sent it to sansung.
Sent from my Galaxy Nexus using xda premium

Jerol7190 said:
No matter what third party seller sells the phone there should still be a manufacturer warranty through the manufacturer. There should still be a 1 year manufacturer warranty through Samsung for that phone and since that phone hasn't been out yet you should be able to send it to them to fix it. Just call customer service, tell them what the problem is and give them the serial number so that they can arrange for you to send the phone to a samsung repair center. I had the same thing happen with my nexus s 4g that i bought from a guy on ebay. The sound board started acting up a month after i got it so i sent it to sansung.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
Thank you very much, I will give them a call tomorrow and post how it goes. Hopefully it might help some others as well
Sent from my SGH-I897 using XDA

Jerol7190 said:
No matter what third party seller sells the phone there should still be a manufacturer warranty through the manufacturer. There should still be a 1 year manufacturer warranty through Samsung for that phone and since that phone hasn't been out yet you should be able to send it to them to fix it. Just call customer service, tell them what the problem is and give them the serial number so that they can arrange for you to send the phone to a samsung repair center. I had the same thing happen with my nexus s 4g that i bought from a guy on ebay. The sound board started acting up a month after i got it so i sent it to sansung.
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If its a GSM model, Samsung won't take a warranty claim from the US unless you're extremely lucky. They don't sell it in the US, you'd need to use an importer to handle the warranty.

martonikaj said:
If its a GSM model, Samsung won't take a warranty claim from the US unless you're extremely lucky. They don't sell it in the US, you'd need to use an importer to handle the warranty.
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They will direct you to where you do need to sell. There has to be a way to use that manufacturer warranty.
Sent from my Galaxy Nexus using xda premium

Jerol7190 said:
They will direct you to where you do need to sell. There has to be a way to use that manufacturer warranty.
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Click to collapse
Sorry but there isn't. Samsung doesn't support the GSM model in the US. If you have a i9250 in the US, you didn't buy it through an official channel and they have no obligation to support it with a warranty. This is why using a reputable importer is so important.
Like I said, there's a chance, but there is no guarantee at all on their part.

Get replacement phone

Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.

I'm thinking they will just refer you to Samsung. Although they are fairly quick at getting you a replacement.

Go direct through Samsung instead. And the reason they are picky is the manufacturer requires the information for warranty.
Taken from samsung site : What must you do to obtain warranty service?
To obtain service under this Limited Warranty, you must return the Product to an authorized phone service facility in an adequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the original date of purchase, the serial number of the Product and the seller's name and address. To obtain assistance on where to deliver the Product, please call SAMSUNG Customer Care at 1-888-987-4357. If SAMSUNG determines that any Product is not covered by this Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product.

Racing19969 said:
Go direct through Samsung instead. And the reason they are picky is the manufacturer requires the information for warranty.
Taken from samsung site : What must you do to obtain warranty service?
To obtain service under this Limited Warranty, you must return the Product to an authorized phone service facility in an adequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the original date of purchase, the serial number of the Product and the seller's name and address. To obtain assistance on where to deliver the Product, please call SAMSUNG Customer Care at 1-888-987-4357. If SAMSUNG determines that any Product is not covered by this Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product.
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yeah, I don't have a recipt

Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
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Click to collapse
They will honor it, I have done it multiple times. As long as you don't say it was bought 3rd party, they don't ask.
Sent from my GT-P7510 using Tapatalk 2 Beta-5

Towle said:
They will honor it, I have done it multiple times. As long as you don't say it was bought 3rd party, they don't ask.
Sent from my GT-P7510 using Tapatalk 2 Beta-5
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Are you talking about Tmobile or samsung? Because I returned my vibrant that was purchased from a third party and I ended up having to pay full retail for the replacement because they "never got the device"

Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
Where did you buy it from? And do u have insurance
Sent from my SGH-T989 using Tapatalk 2 Beta-5

Your best bet to exchange with t-mobile is through customer care. Tell them you changed your number because thar causes it to shows wrong warranty info that way. Tech is smarter and they'll make sure what number used the inside first.
Theoretically if your similar was the first active similar t-mobile can replace.
Sent from my SGH-T989 using xda premium

Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
I just did this myself... Got my phone brand new in sealed box off Ebay. Just did a warranty exchange with T-mobile (and I got lucky because they were out of stock and sent me a BRAND NEW IN BOX March 20, 2012 phone!!!).
So yea, go through T-mobile. Don't ask for a warranty exchange, call and go through tech support and tell them your phone's buttons are not working properly. Do the steps with them and then they willl eventually get to the part in the script about the warranty exchange.
They didn't ask me any questions at all about where I bought my phone. I was worried also but I ended up finding a lot of people that did this successfully.

glory22 said:
Your best bet to exchange with t-mobile is through customer care. Tell them you changed your number because thar causes it to shows wrong warranty info that way. Tech is smarter and they'll make sure what number used the inside first.
Theoretically if your similar was the first active similar t-mobile can replace.
Sent from my SGH-T989 using xda premium
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This, except his wordchoices are questionable lol. Warranty doesn't seem to transfer from one number to another unless it's within the same family line. However that is usually not the case. There are times when it does transfer over. Not sure why... Stupid system.
The reps can only see if your warranty is valid, if not they need permission from a supervisor to bypass any authorization. So be nice to your rep and they'll help you out. You can tell them i just bought it so and do date, i even have the box but can't find my receipt should i send you the picture of the box? reps usually just say no you don't have to and see what they can do. Ymmv
Sent from my SGH-T989 using xda premium

G1ForFun said:
I just did this myself... Got my phone brand new in sealed box off Ebay. Just did a warranty exchange with T-mobile (and I got lucky because they were out of stock and sent me a BRAND NEW IN BOX March 20, 2012 phone!!!).
So yea, go through T-mobile. Don't ask for a warranty exchange, call and go through tech support and tell them your phone's buttons are not working properly. Do the steps with them and then they willl eventually get to the part in the script about the warranty exchange.
They didn't ask me any questions at all about where I bought my phone. I was worried also but I ended up finding a lot of people that did this successfully.
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Click to collapse
Sealed off ebay is fine. As long as your number is the first phone to activate it, warranty should be valid for a year.
Sent from my SGH-T989 using xda premium

I just sent my phone to Samsung earlier today. I brought my phone off ebay and the screen stopped working (the phone turns works, but the screen wasn't working at all, and it showed a greenish color instead of what's suppose to be on the screen). I talked to their online CS Reps and after we couldn't fix it she filed the service claim for me AND they paid for 2nd day air (which they don't usually do). So, just go with Samsung support if you have doubts.
Ironically, my phone broke the morning after the Skyrockets ICS was leaked, and I didn't even get to flash it after the Devs here ported it =(

I have gotten multiple warranty replacements from tmobile for phones I purchased used.
Sent from my SGH-T989 using xda premium

Teo032 said:
Sealed off ebay is fine. As long as your number is the first phone to activate it, warranty should be valid for a year.
Sent from my SGH-T989 using xda premium
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I did not think Ebay was an authorized seller.

Is there any service charge with Samsung for warranty work?
Also, would I be correct assuming I would have to ship my phone out first and wait for a replacement with Samsung?
Thanks
Sent from my SGH-T989 using Tapatalk

mike5411 said:
Is there any service charge with Samsung for warranty work?
Also, would I be correct assuming I would have to ship my phone out first and wait for a replacement with Samsung?
Thanks
Sent from my SGH-T989 using Tapatalk
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Click to collapse
Yeah you have to ship your phone and wait for it to come back.
That is the advantage of going through T-mobile....you get your new phone first before sending in your old one.

Thank you for your reply.
One last question for the people going through Samsung.
Are you actually telling them the issue is the screen or are you making up some nominal problem?
Sent from my SGH-T989 using Tapatalk

mike5411 said:
Thank you for your reply.
One last question for the people going through Samsung.
Are you actually telling them the issue is the screen or are you making up some nominal problem?
Sent from my SGH-T989 using Tapatalk
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I told them the truth, because something really did happen to my screen.. If it has something to do with bricking your phone from flashing, just say an OTA or Kies update happened and your phone didn't come on... otherwise just tell the truth, unless it voids your warrenty.

HTC One - Manufacturer warranty?

A friend gave me an HTC One thats useless to him since the battery wont accept a charge whatsoever.
It powers on and everything when its plugged in, but it dies immediately if its unplugged.
The phone still has a year left on the manufacturer warranty, but im clueless to HTCs rules/policy/procedure. I am not the original owner and have no papers or proof of purchase. Would I still be able to send it in as is? Or do I need some paperwork etc?
Thanks for any help.

I wasn't the original owner on my phone when I sent it in, and I didn't have to provide any proof of purchase or anything. I just had to pay for shipping to them.
They asked if I could take it to my service provider (VZW), and I said no I couldn't because I wasn't the original owner and they just said Ok, and started on my claim. I did it through online chat - not sure if phone service would be the same or not.

carngeX said:
I wasn't the original owner on my phone when I sent it in, and I didn't have to provide any proof of purchase or anything. I just had to pay for shipping to them.
They asked if I could take it to my service provider (VZW), and I said no I couldn't because I wasn't the original owner and they just said Ok, and started on my claim. I did it through online chat - not sure if phone service would be the same or not.
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Yep, the devices is the one that gets the warranty regardless of who bought it. they track it with the IMIE that is on the phone.
OP i would suggest you talk to HTC, they are normally good about helping with HW failures like you stated. Couldn't hurt to ask.

Ahh ok, good to know, thanks Synister

I had similar experince, not orginal owner and they will accept RMA if phone is under warrenty.
You pay shipping to them, they cover shipping it back to you..

You don't even need proof of purchase. My wife had to use the advantage screen replacement and the Rep said when the phone first gets programmed, it sends the info to HTC, so they know when the phone was bought.
Sent from my One using XDA Free mobile app

So I went ahead and did the live chat. I got disconnected twice (who knows why) but they had a record of the convo etc.
Anyway, went through the process to confirm it wouldnt take charge and am sending it in. Pretty cool.
Initially I opted in for the refurbished replacement and then mentioned it had a cracked screen. I got excited for a moment thinking the warranty coverage may actually accept it and they would send a non-cracked refurb . As expected though, no go there so im just gonna get the battery fixed.
Thanks for the help everyone.

jet2k said:
So I went ahead and did the live chat. I got disconnected twice (who knows why) but they had a record of the convo etc.
Anyway, went through the process to confirm it wouldnt take charge and am sending it in. Pretty cool.
Initially I opted in for the refurbished replacement and then mentioned it had a cracked screen. I got excited for a moment thinking the warranty coverage may actually accept it and they would send a non-cracked refurb . As expected though, no go there so im just gonna get the battery fixed.
Thanks for the help everyone.
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Did you ask about the free screen replacement for the phone? maybe while they are fixing the screen they will do the battery too? I know some people are saying its only 6 months for the screen but i did convince a friend to try and they are going to fix his One Max screen and he's owned it for 8 months. worth a try.