[Q] Stock Desire HD can't find OTA updates - Desire HD Q&A, Help & Troubleshooting

Hi everyone, my friends stock Desire HD is still on Android 2.2. When she looks for updates via her phone it says its up to date when its clearly not. The phone was bought outright and is sim-lock free and unbranded.
Is there anyway to make the phone update to the latest official Desire HD rom without rooting?

No, eventually the HTC servers will pickup on the phone... OTA is unpredictable when it comes to the company, give it a week... Or just call HTC and they could send to the phone. Its worth a try.
Sent from my Inspire 4G using XDA App

Google release the update to HTC, then HTC to your carrier and your carrier to you.
The weakest link being your carrier. If it hasn't happened by now, it probably wont. HTC have released to many new models for the carriers to keep up with.
It may be worthwhile contacting the carrier.
Sent from The App that Time Forgot.

Thanks for the replies. The carrier shouldn't be an issue since the device was bought outright without any branding so the updates should come directly from HTC. The support page on HTC website suggests a soft reset. I think my friend should just call HTC and see what they can do. Thanks!

daisun said:
Thanks for the replies. The carrier shouldn't be an issue since the device was bought outright without any branding so the updates should come directly from HTC. The support page on HTC website suggests a soft reset. I think my friend should just call HTC and see what they can do. Thanks!
Click to expand...
Click to collapse
Just root. I worried about OTA a lot before rooting, when will it come, will it ever etc..

couldn't agree more, after rooting i have fallen in love with my phone all over again

Related

[Q] phone brand, carrier and update

Just a question. Im using an HTC Trophy with a vodafone brand(splash shows up every reboot), but is now unlocked and am using it on a different carrier. When the update comes, and pretending that vodafone blocks the update (just pretending), will the update to this phone get blocked too since it is vodafone branded even if im on a different carrier and country?
I think this has been discussed before and from what I remember the updates come from Microsoft so it shouldn't matter.
ayt thanks for that. just asked coz i recently learned that the carriers can actually block the updates:
“We build an update for everyone, and certify them with carriers,” he said. “They’re on a regular cadence as they are on the PC. If a carrier wants to stop an update, they can. But they will get it out on the next release.”
“Updates are cumulative,” he added. “If a carrier doesn’t get their testing done in time, the next push date comes and it goes out then.
“Carriers could in fact block updates to sell you a phone. That can happen,”
http://windowsphonesecrets.com/2010/11/11/the-truth-about-windows-phone-7-software-updates-and-carriers-ability-to-block-those-updates/
slighmd said:
Just a question. Im using an HTC Trophy with a vodafone brand(splash shows up every reboot), but is now unlocked and am using it on a different carrier. When the update comes, and pretending that vodafone blocks the update (just pretending), will the update to this phone get blocked too since it is vodafone branded even if im on a different carrier and country?
Click to expand...
Click to collapse
I wonder about that too because I will be using my T-Mobile branded HTC HD7 with AT&T. I figure the update will be related to the carrier's software info existing within the phone.
MartyLK said:
I figure the update will be related to the carrier's software info existing within the phone.
Click to expand...
Click to collapse
Exactly what i was thinking. Sent a tweet to @winphonesupport about this, still waiting for a reply
finally got a reply from @WinPhoneSupport:
@SlighMD We currently don't have any information on that right now. ^EB
not even the windows phone support team knows this

T-mobile UK Firmware upgrade

Can anyone share there firmware version for a stock UK T-mobile HOX. Not only do I not get the 1.28 upgrade (surprise surprise) but I seem to be on a version no-one else seems to mention 1.26.110.5. Can anyone help me confirm this is the standard t-mobile version. Cheers.
it's mentioned a few times in the HOX branch - think it's one of the first impressions threads. I did a thread search on your version and found a few mentions.
joll200x said:
it's mentioned a few times in the HOX branch - think it's one of the first impressions threads. I did a thread search on your version and found a few mentions.
Click to expand...
Click to collapse
Thanks for the reply. I did search but didn't really find the answer to my question. I will try putting it another way.
Does anyone have a STOCK UK T-MOBILE HOX that has a firmware version different to 1.26.110.5 or are we always going to be massively behind even the other carrier branded phones with updates.
Didn't really want to root yet but it is looking more like the only answer.
110 is the standard code for T-mobile UK, so yes, you seem to have the correct T-Mobile UK ROM.
Yes, it'll probably be a while till you get the 1.28 update as t-mobile are especially thorough in their testing before they release a ROM update. However, they're no worse than orange since they joined together.
I can confirm i'm on the same software and on T-mobile UK. I rooted because in the 4 years of being with t-mobile they never release a software update anywhere close to an expected date.
Some folk are still waiting for updates to Froyo on phones apparently.
Paulst30 said:
I can confirm i'm on the same software and on T-mobile UK. I rooted because in the 4 years of being with t-mobile they never release a software update anywhere close to an expected date.
Some folk are still waiting for updates to Froyo on phones apparently.
Click to expand...
Click to collapse
hey guys i have a problem with my ONE X! it wont UPDATE from 1.26!! i asked the HTC guys and they said its a T-MOBILE UK variant..its upto them.. but ive heard people getting updates on t mobile... what should be done? any ideas? i tried to root the phone via htc dev.. i get the token bu then at the last step when i put in the flash command.. nothing happens!!
Why don't you look for a T-Mobile ruu and use that.
Sent from my GT-I9300 using xda app-developers app

O2 uk and firmware updates

Why are o2 so bloody slow at releasing software updates? Lets face it what different from three UK or orange UK software? all o2 do is add there own apps.
Every phone I have had from o2 has been the same slow at updating. I didn't want to root this phone yet has I see no real reason, now am thinking I should just to get away from waiting for o2.
shankly1985 said:
Why are o2 so bloody slow at releasing software updates? Lets face it what different from three UK or orange UK software? all o2 do is add there own apps.
Every phone I have had from o2 has been the same slow at updating. I didn't want to root this phone yet has I see no real reason, now am thinking I should just to get away from waiting for o2.
Click to expand...
Click to collapse
Yea I agree, I'm still on 1.26 so two updates have been released and we still haven't got any.
I don't want to root mine yet either if at all, having said that I don't have any major issues, music skips frequently which is an annoyance so it would be good to get the update for that because it apparently fixes that.
Sent from my HTC One X using xda premium
This was my primary reason for no longer going to o2 for upgrades. My previous two phones have been from CPW and my HOX was from Phones4U - the reason being that they both supply unbranded phones on identical tariffs to those from o2. Lesson learnt from my Symbian days - waiting forever for branded updates.
I got fed up waiting and installed ARHD. I had a SGS 2 before and o2 were one of the first to update to ics but they are letting everyone down this time
Sent from my HTC One X using XDA
Also I read rooting it will not update things like the radio? Or at least what I have read....
Anyway am on Three and only updated to 1.28 this morning, but yes now stuck with an older firmware until they bring out 1.29......
I totally agree, O2 completely suck with these updates. HTC are releasing updates to help people resolve issues they are having with the device, but it seems O2 couldn't care less if people are having the problems or not.
I previously got my phones from Carphone Warehouse but on this occasion I went to O2 because the contracts at Carphone were more expensive. However, a week after getting my phone Carphone emailed me saying that I could get an upgrade and their tariffs would not be beaten by carriers and they would match them. Unfortunatley I was on holiday at the time so I couldn't return my phone to O2 and go to Carphone.
O2 really need to pull their fingers out and give a **** about their customers.
Just got of the phone with O2 and happened to get through to someone who has same device. He said O2 do have the update and are looking at rolling it out first Q this month. He said we should have it by 14th.
Thanks for the info. Hope you are right.
Sent from my HTC One X using XDA
Lets get o2 on @BBCWatchdog
No harm in trying everthing else fails
Lets get o2 on @BBCWatchdog here is my tweet best i could think off please feel free to add ur own #O2 is holding back vital updates 4 #HTCONEX other networks have released them as they are bug updates for battery improvements
Well this is weird! I got the 28 update pretty much as soon as it was available. and I expect the same to happend with 29 when it is available in UK. I am on O2 contract
technostein said:
Well this is weird! I got the 28 update pretty much as soon as it was available. and I expect the same to happend with 29 when it is available in UK. I am on O2 contract
Click to expand...
Click to collapse
am still on 1.26 did u get urs directly from o2
technostein said:
Well this is weird! I got the 28 update pretty much as soon as it was available. and I expect the same to happend with 29 when it is available in UK. I am on O2 contract
Click to expand...
Click to collapse
Is your phone branded to o2? can you use any sim you want? or is this o2 only? Seems you have a un-branded phone and using o2 sim only
shankly1985 said:
Is your phone branded to o2? can you use any sim you want? or is this o2 only? Seems you have a un-branded phone and using o2 sim only
Click to expand...
Click to collapse
I have no idea. I ordered it offline pre ordered from phones 4 u?? If it's still weird I will try another sim card?
technostein said:
I have no idea. I ordered it offline pre ordered from phones 4 u?? If it's still weird I will try another sim card?
Click to expand...
Click to collapse
Yer am almost 100% your phone is un-branded and you can use any sim.
I am hoping that it's gonna be 1.29 we will recieve. Some even talk about 1.30 coming in a couple of days.
It is really annoying to be stuck on 1.26.
Wish I ordered my phone from phones4u.
I didn't expect this and the ugly laggy boot animation I got. Why is this god for them?
At least customer service was nice enough to make it simfree for free. Other than tha, shame on you o2.
Sent from my HTC One X using XDA
Any news anyone? Ahahahahaha o2 are ****in ****
Sent from my HTC One X
Kickasskev said:
Any news anyone? Ahahahahaha o2 are ****in ****
Sent from my HTC One X
Click to expand...
Click to collapse
No update yet. I think it could just be that O2 are more cautious. v1.28 didn't fix some of the faults reported, and if they knew of 1.29 or even 1.30 the sensible thing to do would be to wait to reduce the number of updates.
The average user gets fed up of updates quickly, and I know some people that don't bother because of it.
You won't get to speak to anyone at O2 that knows what's going on - the engineers etc are separate from customer services (who know nothing, despite what they might think). It's best to just wait.
I take it there is no ruu we can use instead?
technostein said:
Well this is weird! I got the 28 update pretty much as soon as it was available. and I expect the same to happend with 29 when it is available in UK. I am on O2 contract
Click to expand...
Click to collapse
Same here I got the .28 update right away ! o2 UK contract Although I did get my phone from Phones 4 u
det66 said:
Same here I got the .28 update right away ! o2 UK contract Although I did get my phone from Phones 4 u
Click to expand...
Click to collapse
As has been stated - phones from Phones4U are not O2 branded. That is why you get the update.

[Q] Splash screen removal ?

Just received a T Mobile UK branded HTC One X, is there a way to remove the splash screen branding ?
Thanks
No way at all at present unless you go for a custom ROM
sgh42 said:
Just received a T Mobile UK branded HTC One X, is there a way to remove the splash screen branding ?
Thanks
Click to expand...
Click to collapse
Yes, return it to T-Mobile and cancel upgrade/contract then walk into carphone warehouse, they'll handle your Tmo upgrade, match whatever Tmo offered and give you an unbranded handset. You'll get updates much sooner too. Tmo customers are the only ones still on 1.26. There are a few bugs which HTC are working very hard to resolve. Tmo users, however are likely to wait weeks for any fixes as they are so slow with updates.
if you were rooted could you not just mount the system as R/W and replace /data/local/bootanimation.zip with a custom one?
Unfortunately it's not possible unless you've got an s-off device
Sent from my HTC One X using Tapatalk 2
marcadam said:
Unfortunately it's not possible unless you've got an s-off device
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
then how did the custom ROM's get it? surely if they changed/removed it you could on stock?
If you're rooted you can change the boot up and boot down screens but s-off is required to change the splash screen.
Sent from my HTC One X using Tapatalk 2
farnsbarns said:
Yes, return it to T-Mobile and cancel upgrade/contract then walk into carphone warehouse, they'll handle your Tmo upgrade, match whatever Tmo offered and give you an unbranded handset. You'll get updates much sooner too. Tmo customers are the only ones still on 1.26. There are a few bugs which HTC are working very hard to resolve. Tmo users, however are likely to wait weeks for any fixes as they are so slow with updates.
Click to expand...
Click to collapse
Thanks for all the replies, got this off eBay to use with my O2 simplicity tariff.

[Q] One X different SIM and brand OTA

Hi my friend has a T-Mobile branded One X with a 3 SIM card. Does this stop it receiving OTA updates or are they just slow?
I was wondering this because he is on 3.16 which is a little out of date.
Danw20 said:
Hi my friend has a T-Mobile branded One X with a 3 SIM card. Does this stop it receiving OTA updates or are they just slow?
I was wondering this because he is on 3.16 which is a little out of date.
Click to expand...
Click to collapse
No, it's the phone CID that determines updates or not...he's waiting for T-Mobile to offer an update. He'll be kept waiting.
Danw20 said:
Hi my friend has a T-Mobile branded One X with a 3 SIM card. Does this stop it receiving OTA updates or are they just slow?
I was wondering this because he is on 3.16 which is a little out of date.
Click to expand...
Click to collapse
The update will be released by T-Mobile in his case, and this will probably never happen in the near future, this is the thing that characterizes every brand he should consider himself lucky if he gets another one :good: i wouldn't expect it that much though
If the carrier insists on branding the phone then they should be obliged to offer every update. Surely they can't say no to the Sense 5 one?
Danw20 said:
If the carrier insists on branding the phone then they should be obliged to offer every update. Surely they can't say no to the Sense 5 one?
Click to expand...
Click to collapse
yeah but they can do it whenever they want
Yeah i see your point there. But it does reflect badly on HTC if they do refuse to do a large update anyway and would on T-Mobile too. Would certainly put me off their contracts. Got the unbranded so i can avoid any update problem.
Danw20 said:
Yeah i see your point there. But it does reflect badly on HTC if they do refuse to do a large update anyway and would on T-Mobile too. Would certainly put me off their contracts. Got the unbranded so i can avoid any update problem.
Click to expand...
Click to collapse
you made the best choice never buy a branded phone, this is one of my rules
And it's a good one to follow I guess it isn't so bad if the phone can do S-Off as you can just change the CID to HTC_001 but in this phones case no one has found a way :/

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