Develop Bugs

Major problems with dropping calls!

First off, let me say that having been a WinMob guy for the past 4 years, this phone has been a revelation in good design. I love it.
The ONLY thing that is impacting my experience with this handset is its CONSTANT habit of dropping calls! This usually happens completely at random, sometimes 1 minute into a call, sometimes 10 minutes into one - happens with both poor service and full bar service.
Could it have anything to do with HSDPA being active during voice calls?? Haven't had this issue with any other phones before and I certainly don't want to have to return it for a fix.
Any help with this would be very greatly appreciated!!

I've experience it a few times, put it down to poor T-Mobile coverage so far.

Happens every call with me, really can't figure out what I can do to fix it. Just hope it's not a hardware fault.

Has any one had any similar experiences with their handsets? Or alternatively, any ideas on how to fix the issue?
Thanks, just want to know so I can decide whether to take it back or not...

Guys, any help with this?

Well, I've never had this problem until today when I dropped a call twice. Had full bars. Hmmm. (T-mobile in case it's a network prob btw)

Have you had a look on the T-Mo Android forum ?
http://support.t-mobile.co.uk/discussions/index?page=forums&forum=80103656d92cf90123e15db75a006088
I've not looked there for sometime now.

I've been using it in Switzerland for a week, and have had no dropped calls whatsoever, so i'm assuming it's something to do with T Mobile UK

(Just for the benefit of any one else who will read this, I'm on O2.)
Hey guys, might have found a fix for this -
1. Turn phone off
2. Remove SIM + battery
3. Put battery back in without SIM, turn handset on and leave for 3 or so mins.
4. Turn off, + put SIM back in w/ battery as well
5. Change Network data setting to receive WCDMA only
Seems to have worked, but haven't tested extensively.
Btw, thanks for the t-mobile forums link, did help.

ive also had the same issue. had the same problem on my hero on 3 before I got my desire which is now on Orange and still the dame problem. also g1 on 3 had same problem. must be a problem on Android or with data and voice at same time.
Sent from my HTC Desire using Tapatalk

fredfox_uk said:
Have you had a look on the T-Mo Android forum ?
http://support.t-mobile.co.uk/discussions/index?page=forums&forum=80103656d92cf90123e15db75a006088
I've not looked there for sometime now.
Click to expand...
Click to collapse
I thinks it's more the phone since I'm AT&T with a Telus Desire.
This happens to me too with 2-4 bars. I thought it was my cheek hitting the End Call but it happens with BT too.
Maybe I've just been spoiled with Nokia and Motorola's reception...

It happened in Taiwan before. It's sim card's fault. We replaced our cards with new ones and problems are solved.
Sent from my HTC Desire using XDA App

HTC Desire Constant Hissing bad Call Quality.

HTC Desire arrived today first impressions were this is one cool piece of kit. HTC did well with the looks of the phone and screen is fantastic.
Setup the device and then made a call and I have to say I was not impressed at all. There is a constant hissing sound throughout the call. Seems like the other person was at a sea side, The only other way I can describe it, if you was to hold a shell to your ear that distinctive sound. I have since made a few more calls and it is continuing even tried a hard reset. Tried 2 operators T-Mobile & Vodafone as the phone was bought sim free it is a phone fault. I never had this with any of my old HTC devices HD2 or TP2.
How is everyone here.
I have done some searching around the internet and can see a few posts relating to the same issue.

I have had a similar problem that lasted a day. I first thought it to be the speaker you put your ear to for calls, but when changing to the back speaker in loadspeaker, it was still there. This was clearly linked to the call and not the 2x hardware speakers. I put it down to a local network problem. Hope that was all. Many networks share towers in some areas. Could possibly still be network?

Eugene's Mac said:
I have had a similar problem that lasted a day. I first thought it to be the speaker you put your ear to for calls, but when changing to the back speaker in loadspeaker, it was still there. This was clearly linked to the call and not the 2x hardware speakers. I put it down to a local network problem. Hope that was all. Many networks share towers in some areas. Could possibly still be network?
Click to expand...
Click to collapse
That's what I thought at first it could be an operator problem, but I have tested 3 network providers in london and surrey. 02,Vodafone & Tmobile and they all have the same problem.
100% handset problem going to return it.

Hi. I'm having this problem now as well. Device has been fine for almost 5 months but has now I'm getting a constant hissing during calls.
I've discovered that it doesn't happen via a Bluetooth headset so most likely something on the speaker.
What do you reckon the chances are of getting this fixed/replaced under the warranty? Quite annoying to spend so much on a bit of kit and have it flake after 5 months.
Cheers.

Frequent call drops/network drops - frustrated cry for help!

I have an original Desire bought in Norway, and imported (and hence VAT free!) to the UK, using my T Mobile SIM that has worked perfectly well in my G2/Hero.
Every few minutes or so, irrespective of how many connection bars, the network will suddenly drop off, and I get the "Cross of doom" on the reception icon.
If I am in the message app (standard HTC messages), and this happens, it will kick me off any message I was composing at the time, and I have to start again when the connection is back. It will also have no messages in the inbox until the network is back some seconds later and everything loads. It's almost like a blackout all of a sudden.
It will drop calls for the same reason, and 10 seconds or so I am back on connection.
I sent it back to HTC using the Global Warranty Scheme, who have changed the Main Board, FOC, and collected/delivered by courier. Very efficient service BTW. I was so disappointed to find it still having the same problem.
I have also exchanged my SIM with T Mobile for a new one (Same number). I have ordered a Vodfone PAYG SIM just to experiemt the likelyhood it may be the network provider. However, it looks more like the radio suffers a sudden loss of power, and conks out.
The APN settings have been set to WCDMA only (changed from AUTO/WCDMA) as it seemed to sort it out, but I got excited too soon.
At my wits end, as the phone is miles ahead of my G2 in so many ways, and I love it, but I don't know whether it's a T Mobile issue or if I should send it back to HTC again. As it's not provided by T Mobile, and I have another 7 months left of my contract, I am stuck if it's network related.
Any suggestions gratefully received.

OK...have now popped the PAYG Vodafone SIm into the phone, and it barely has reception and drops out too.

...so have phoned HTC again, and UPS will once again be collecting it on Monday. I asked what happens if a fault is still not found, and after the third return I can apply to have the phone replaced by HTC. It's not ideal, but beats having to pay for a flight to exchange it abroad.
Still, if anyone have any suggestions, please let me know!

Norwegianpiglet said:
At my wits end, as the phone is miles ahead of my G2 in so many ways, and I love it, but I don't know whether it's a T Mobile issue or if I should send it back to HTC again. As it's not provided by T Mobile, and I have another 7 months left of my contract, I am stuck if it's network related.
Click to expand...
Click to collapse
Just an FYI, but I too am on T-Mobile, and recently replace my G2 with a Desire.
I find the network reception on the Desire is much better than on my G2, and I've no problems with dropped connections.
I know this doesn't help you, but it does point to the problem being your particular device.
Regards,
Dave

foxmeister said:
Just an FYI, but I too am on T-Mobile, and recently replace my G2 with a Desire.
I find the network reception on the Desire is much better than on my G2, and I've no problems with dropped connections.
I know this doesn't help you, but it does point to the problem being your particular device.
Regards,
Dave
Click to expand...
Click to collapse
Thanks Dave, this does strengthen the case thinking it's the device. HTC were pretty swift in returning the device last time, so if it means a week X 2 being without it, I can live with that as I can then ask for it to be replaced on warranty direct from HTC.

I have the same issue with a Stock Desire from Vodafone..
Signal drops but more often it fluctuates like hell ... calls are dropped...
or other people can't hear me properly ...
Maybe it is an issue that will be resolved with a "Radio" update from HTC ?
Does someone know maybe this happened in the past with other HTC handsets and got sorted out later..
It is really buggy...

my girlfriend is having the same issues with her Desire
we applied the official update that was released a week or 2 ago (with a new radio) but that didn't solve the issue
sometimes she also hears a weird sound before the call goes dead..
did anybody have any luck in getting this solved?
will a custom rom fix the issues?
thanks!

coming from a htc hd2 (switched for this particular reason) i can report that this has happened on many htc phones, it is NOT a device problem, it has been mostly linked to your location and interference (buildings etc) as the frequencies used by the latest htc antennas use a frequency which does not penetrate as well.
you can read the 50 or so pages of it for the hd2, SOME progress has been made but never fixed, the only hope is HTC releasing a fix.
http://forum.xda-developers.com/showthread.php?t=614119

thanks for your fast reply!
I checked the thread you mentioned but it seems to be all about internet issues
my girlfriend never uses mobile internet so the issues she has are call related
these don't happen every day but every few days
about once every 3 weeks she gets a total signal drop which can only be solved by rebooting (this seems to be something mentioned in the thread)
then again most probably internet, call and signal issues are most likely to be caused by the radio so it could be the same problem..
is anybody experiencing the same weird loud static noise sound from time to time before a call gets auto-ended?
I just want to get all the facts straight because she is planning on sending it back to HTC for repair but if it's a new radio flash she needs there is no point in sending it back
sorry for the long post

Why don't you try setting it on AUTO, or GSM only, even better?
Sound like sudden loss of WCDMA connection.

tried that this week but the issue still remains..
is this something that can be fixed by flashing a custom rom?
or do we need to wait for HTC to provide another radio?

Maybe....
Maybe this is not your case but I want to share with you.
I had the same problem with Hero and then with the Desire. It was very frustrating. Then I got it: all the programs like auto-killer. task-killer etc were acting killing (apparently random) my voice call. Incredible ! Now I have the same Disre, but I haven't installed any task killer or task manager. The device works good and I don't have dropped calls anymore
Again, maybe it's not your case. Maybe could be helpful for someone else...
Just try if you have some task killer installed. Uninstall it

[Q] HTC Desire Z - Serious Call Issue

Hi Guys,
First off, I am using the Desire Z unlocked on Telus. I do not have my phone rooted, nor unbranded. It is completely stock (Bell Branded) only modification was the unlock via unlock code. The phone is running 1.34.666.5 software, and kernel 2.6.32.21 if that helps anyone. I purchased via a friend, who gave me the original purchase receipt (for warranty purposes). However he has since left for Kingston now that the holidays are over.
The problem I am experiencing is via my calls. About 75% of my calls experience random mutes, where the other person can hear me, but I hear just silence. Sometimes it will happen soon after a call, sometimes 20 minutes into a call, completely random timing and duration. Most of the times, the other person will hang up thinking it is their phone and call me back again, only to have the same problem again...
It gets worse though. About 25% of the time, people on the other end have told me via text, since they can't hear me, that my sound is coming very scrambled. Like an alien frequency jumbled up. I can't explain the sound but I've heard it and it sounds really weird. Obviously, they hang up, and call back but the same sound remains.
My only temporary solution to these problems is to restart my phone. I don't know how long I will be able to talk on the phone again before one of these two problems hit me again, at which point I have to do another reset.
I find myself resetting the phone about 5 times a day.
My hope is that this is a software issue, and that an update will fix this scrambing/muting out problem. I wanted to know if anyone else had any sort of issue with this, or what I can do to resolve this.
Any input would be appreciated. Thanks.

Maybe it is a network issue?
Try making calls from a friends SIM card.
What provider are you with?
Maybe try popping your SIM into another phone and trying that too...
If not you'll need to try to get a new phone.

I am with Telus as my Carrier.
I will try the sim in another phone. I would hate to have to return it without the original purchaser being present - I imagine not being a Bell customer (even though I have the original reciept) would make it more tricky.

I *really* doubt that it is a hardware problem.
In fact, I've heard those kinds of noises from other phones (i.e. RIM) calling me from the belus network (I use globalive... much better.)
Possibly a radio update might improve compatibility, could also be sim related.
I suggest that you root the thing, upgrade to the latest radio firmware, and install either tmo-ota or cm-mod on it. Also try using it on a DIFFERENT network (it is also compatible with robbers, but not globalive) and try using it on the SAME network with a different sim card.

Bell and Telus' new WCDMA network stinks. It is super weak as for now they put up the minimum towers to get full coverage. What that means is anything to anything will interfere with the signal strength. If I had my choice I would go back to Rogers in a heartbeat.
You issues sound exactly like a loss of signal issue.

My wife has a bell desire z and it had the same problem. Should I return for a new one?
Sent from my GT-I9000M using XDA App

Just one more thing. If it is a network related issue (bell). Why does my Samsung Galaxy S on the same network not have this issue? I think it is hardware related.
Sent from my GT-I9000M using XDA App

I have experienced the identical issue a few times and I discovered it happens when you are on a call and the phone either switches to or tries to connect to a wireless network. My specific incidents have always been with a bluetooth connected however. Try turning off the wifi........

That is interesting because her wifi is on when it happens.
Sent from my GT-I9000M using XDA App

I've just had the same problem... I've had the phone for around 26 days now and this is the first time this problem has happened. Anyone else solve it yet? I haven't even switched on the wifi.

BiMU said:
I've just had the same problem... I've had the phone for around 26 days now and this is the first time this problem has happened. Anyone else solve it yet? I haven't even switched on the wifi.
Click to expand...
Click to collapse
If you are certain that wifi was never on, then we need to call Bell.................

Desire call issue
Hey guys,
Having the same issue, this is my second desire for the same scrambled issue. it sucks. sounds like a transformer is in phone.

I'm leaning toward that it's a carrier issue, not a hardware issue. Seeing how there are several people posting they have tried it on different phones and still had the issue, it would show that the hardware is identical between the devices. Also, seeing how people are having issues are localized to the one carrier, that would also make a difference.
I would like to state that I think rooting the phone and flashing a new radio update may fix the issue. If it doesn't, it could be that the radio in the phone just isn't built to process the network. But since it can physically pick up the signal, it may be how the software is transferring it, which is why you're having the issue, which is why I am recommending a root/radio fix.
In regards to the Samsung Galaxy S being brought up, it's different hardware, different software. Though it runs on the Android OS, Samsung uses it's own hardware and scripting, so it may be built to handle the connection better. It's the reason why for the longest time they were having GPS issues and we weren't (at least for the Vibrant variation of the phone).
That's just my humble opinion from my own dealings with phones though

Can confirm it happens when wifi is off.
Sent from my GT-I9000M using XDA App

I have had it happen 4 or 5 times and I have owned the phone for 5 months. Twice BT was connected as well. It has only rarely occurred for me...

My room mate is having the Same issue, stock Bell Desire Z on Bell network. The only two ways I have found so far to fix the issue is ether re-boot the phone or put it into airplane mode and then out of airplane mode. Doing a power off and then back on does NOT fix the problem (using fastboot), i'm sure it would fix it with the fastboot feature turned off.
Turning the radio on and off again fixes the issue so I am guessing it is a software issue. The Desire Z is an upgrade from an iPhone 3GS using the same SIM card on the same account, the iPhone never had the issue over the period of 1 full year.

Same Problem...
Hi everyone,
I wish there were a simple solution to this problem. My phone is doing the same thing (unlocked on the Telus network). I've researched this issue and found out that many people have also had the problem with the alien gurgling noise regardless of which network they're on.
I've had this problem occur regardless of wifi being on or off. It has nothing to do with the type of phone you're calling (as one Bell rep suggested). The problem is with receiving and dialing out calls. I've had several different types of phones while on this network and have never had this problem before. As for letting the problem sort itself out on it's own over time, that also doesn't work.
I brought my phone into Bell to be looked at. They thought the problem was the speaker. So they changed it and returned the phone to me. The first day I turned it on and activated it, the problem was back and worse than before. Couldn't make a successful phone call all day. So now it's back in the shop...again! The Bell rep said he's heard of this problem quite a few times. Something like 1 in 10 Desire Z's has this problem (that number sounds quite high to me). But yet, it doesn't look like these guys have a fix for the issue.
I love my Desire Z but I'm more than fed up because it's practically useless. I'm stuck using my iPhone again (not crazy about it at all) while I hunt for a replacement phone that will be comparable to the Desire Z (that will also work on the Telus network). Any ideas or suggestions? I was considering the Motorola Droid 2 Global but it didn't stand up to the Desire in speed/keyboard feel.
Thanks for listening!
P.S. - My phone was never rooted. Just unlocked.

Your all holding it wrong D: . Jk but I havnt had this issue but my gf tells me that it happens to her
Sent from my HTC G2 using XDA App

I never had this issue, but I did upgrade to 1.72 and last week to 1.82.xxx

Are you on bell?
Bonusbartus said:
I never had this issue, but I did upgrade to 1.72 and last week to 1.82.xxx
Click to expand...
Click to collapse
Sent from my GT-I9000M using XDA App

S9 - Problems with Calls?

Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?

plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
I have reports from 2 users who have calls that drop for 3-4 seconds and the reconnect on a regular basis. Vodafone UK. Tried new SIM but that has not fixed it.

No issues with TMo in Fl.

Same problem. Dual sim version. When on a call the line goes silent for 4 or 5 seconds! Using a Three and Vodafone sim in the UK.

No problems so far using it with TMO in Puerto Rico.

plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
i think there is a network stability issue with my phone. i have to reboot it 4-5 times a day and my old zte zmax pro gets a better signal then my s9 and that dont seem right. something is preventing it from sending and receiving a good signal even tho i have 4 bars.

plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
Report it to samsung the more that report the issue the sooner it should get fixed

On a portuguese forum, several people reported the same problem I have.
During a call, the phone stops transmitting any sound for the other party for about 10 seconds...
People listen to me perfectly during that time, but I cannot ear anything. After those seconds, the phone call gets normal...
It's driving me mad!

Can confirm the above comment, a ton of portuguese people are complaining about this

s9+ call issue
my s9+ have call issue during the call too . (dual sim)

Samsung S9 problems during calls
Had my S9 64GB since 3rd march in the UK on EE and I have the same problem with periods of silence during calls, it is driving me mad as well. I have done the contact us on the phone where you upload a system log as soon as the fault occurs but so far I have had nothing back from Samsung regarding this issue. I also had a problem initially with the fingerprint sensor where it kept locking out but since I disabled the fingerprint gestures on the phone that seems to work fine now for lock screen.

I think the problem was reported also on Pocketnow Daily.
PS: I don't have this problem.
Sent from my SM-G960F using Tapatalk

Same here with dual sim in Spain (tried with different sim from different companies).

Drop calls or simple silence
Got the Samsung galaxy s9 for the last 2 weeks intermittent problems with calls. When making calls for the first 20secs it just goes silent the other person can hear me but I cannot hear them. Sometimes this also happens mid call too, whereby after about 5 mins or so... It goes completely silent for 30secs and eventually either cuts me off or the call returns... Called Samsung UK not much help, obviously there is a fault somewhere , but for now Samsung are hiding.

Try to disable volte???

blackjackalmiaobo said:
Try to disable volte???
Click to expand...
Click to collapse
It’s nothing todo with volte as my handset didn’t have it enabled

Had the same problem with my S9 dual sim. Tried just using a single sim but problem persists. I contacted Samsung who were less than helpful. Denied they have any reports of this issue even though I told them about online forums reporting same issue. I have sent my phone back to Samsung who will send me a new replacement once they receive my phone back for inspection. I'm now worried that even a new S9 will have the exact same issue.
I'd rather Samsung just say they are aware of the issue and are working on a fix. It bugs me when they act like there's no issue. They wanted me to factory reset the phone to which I told them I'd only had the phone a week and spent a whole day setting.
Just gotta wait for the replacement phone now and hope they fix with a software update. They did offer a refund but I really want the phone (if I can make calls on it that is!)

The same issue with my 2 s9 plus phones. One sim version, Israel. Just hope that the problem is with soft and gonna be fixed with next update.

Today I went into a Samsung official suport centre and I was told exactly the same...they do not have any knowledge of problems regarding phone calls and S9.
They ran a series of tests concerning the phone's sensors and the test resulted that everything seemed OK.
But...it's not!
And I'm mad about this. Honestly I do not know if this is simply a software issue...

Ffs sake I've only used the phone for calls twice and both times the call just ended and I had to ring them back.