Develop Bugs

Sprint customer service

No offense to any employees here on xda, but wow. Some (97.996%) of the people that work there are clueless.
Walked in asked for the samsung epic touch dock, they talked back in the office about it. Came out and said this for the epic touch.
turns out no. not even close
Moral of the story, sprint, hire xda members.
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Best buy too
Samsung Galaxy S Dos indeed

A lot of coworkers at radioshack have no clue about anything that has to do with phones... Its sad..
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Jusy dont get it . They literarily dont know anything they need too and they hang up when they know there wrong.
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I tried to apply for a sprint job, but **** I never get pass the stupid personality test or whatever it is. I know way more then most sprint employees, but don't get the chance because of that stupid test.

Honestly, customer service related to anything (not just technology) is just flat out pathetic anymore.
I've gone to an autoparts store where the guy knew less about cars than my grandma.
There's no money in customer service so there's no desire to be good at it.

Dont agree with that people should be working extra hard considering the state of the economy.
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Kurupt1 said:
Dont agree with that people should be working extra hard considering the state of the economy.
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I'm sorry?
I personally wouldn't be too interested in doing a job well that can't even pay a liveable wage.
You'll find that to be true moreso with customer service jobs than other fields.

ok sure your right all customer service sucks

Kurupt1 said:
ok sure your right all customer service sucks
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Hmm?
I didn't say that, just that it has gone down hill significantly.
Sprint's representatives can be pretty ridiculous.
I once heard A female manager at a local Sprint store related processing power to data speeds for the Evo.
Something of the nature of "The data is faster on this phone over others because it has a 1 ghz processor"
You could clearly tell she had no clue what a processor was. Much less any relation to data speeds.

mattykinsx said:
I'm sorry?
I personally wouldn't be too interested in doing a job well that can't even pay a liveable wage.
You'll find that to be true moreso with customer service jobs than other fields.
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meh I made 14 a hour at charlton inc (comcast/timewarner/charter 3rd party calling center)
But that was because of commision and I busted my ass for a whole year then the company got bought out and laid off all sales/customer service reps making over 10 a hour and went through a temp agency to get mindless morons with no work history/education or had a major criminal charge...
Without a proper education (college/internship) you wont make much more than 25k a year
Unless you know someone ;p
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nate420 said:
meh I made 14 a hour at charlton inc (comcast/timewarner/charter 3rd party calling center)
But that was because of commision and I busted my ass for a whole year then the company got bought out and laid off all sales/customer service reps making over 10 a hour and went through a temp agency to get mindless morons with no work history/education or had a major criminal charge...
Without a proper education (college/internship) you wont make much more than 25k a year
Unless you know someone ;p
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My point exactly.
You get what you pay for when it comes to workforce.

mattykinsx said:
My point exactly.
You get what you pay for when it comes to workforce.
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True true I have a really good store by me but tge manager is a moron... Everyone else seems to at least research a bit before and after a phone is released
I asked the manager if they knew when the evo 3d was coming out (back in may when I switched to sprint from tmo) and she said "yeah we have them in stock"
I about **** my pants when she said that.....
Then she walks me over to the evo 4g...... I never asked that box of rocks for h elp after than.... Bet she makes atleast 30-35k a year tho... Or has a rich husband cuz shs has a 2011 cadillac cts-v :/
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nate420 said:
True true I have a really good store by me but tge manager is a moron... Everyone else seems to at least research a bit before and after a phone is released
I asked the manager if they knew when the evo 3d was coming out (back in may when I switched to sprint from tmo) and she said "yeah we have them in stock"
I about **** my pants when she said that.....
Then she walks me over to the evo 4g...... I never asked that box of rocks for h elp after than.... Bet she makes atleast 30-35k a year tho... Or has a rich husband cuz shs has a 2011 cadillac cts-v :/
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Or has a $5000 house and $50000 car.

mattykinsx said:
Or has a $5000 house and $50000 car.
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Lololol
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fetalp said:
I tried to apply for a sprint job, but **** I never get pass the stupid personality test or whatever it is. I know way more then most sprint employees, but don't get the chance because of that stupid test.
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This. Same thing here.
Sent from my SPH-D710

mattykinsx said:
I'm sorry?
I personally wouldn't be too interested in doing a job well that can't even pay a liveable wage.
You'll find that to be true moreso with customer service jobs than other fields.
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I emphatically disagree. I was raised with a solid work ethic of doing your best no matter what job you have. I have a bachelors in Finance but work in crappy C.S making pay I'm ashamed to even say, but do I do it half-arsed, no.
Sent from my SPH-D710

Those personality tests are not that hard... The hardest ones are for at&t and best buy.. All you do is answer as honest as possible.. Most people say answer with "strongly agree" or "strongly disagree" but some of the questions are borderline and answering like a machine from irobot *(the ones that are 3 law "safe") will send a flag to the employer... And they will know if your being honest or not
But yes I agree, I commit my self to my job and try to learn something new every day (I suffer from sever ADD) so anything to keep me active weather its improving or learning helps... Rather than doing a half ass job and slacking off for 8 hours
*disregard the analogy if you never seen irobot
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No more bypassing throttle!!!

I've been bypassing throttling for months!!! Now it seems T-Mobile stuck there hotdog in the throttle HOLE!!! Too bad I was sucking 20gb plus out of them a month..... Time to pay for more data... my bills already 120.00$ a month for unlimited.... unlimited my arse!!!! BLOOD SUCKERZ
4:19 got a min.?
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Someone didn't spot the asterisk by the data plan advertisement.
Cool story bro.

Old news...they spotted it last month
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spodie said:
I've been bypassing throttling for months!!! Now it seems T-Mobile stuck there hotdog in the throttle HOLE!!! Too bad I was sucking 20gb plus out of them a month..... Time to pay for more data... my bills already 120.00$ a month for unlimited.... unlimited my arse!!!! BLOOD SUCKERZ
4:19 got a min.?
Sent from my SGH-T989 using xda premium
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Cool story bro. Welcome to the real world.
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spodie said:
I've been bypassing throttling for months!!! Now it seems T-Mobile stuck there hotdog in the throttle HOLE!!! Too bad I was sucking 20gb plus out of them a month..... Time to pay for more data... my bills already 120.00$ a month for unlimited.... unlimited my arse!!!! BLOOD SUCKERZ
4:19 got a min.?
Sent from my SGH-T989 using xda premium
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Cool story! waiting for the movie now.

the guy is just stating his experience... no need to be negative

Yea old news buddies. Been that way for like 2 months! But I don't care anymore because im getting Comcast installed in the morning!
Killing Zombies With My Galaxy S II

common knowledge exploits that cost major corporations money are quickly patched.
shouldnt really surprise anyone.
Sent from my SGH-T989

jordanishere said:
common knowledge exploits that cost major corporations money are quickly patched.
shouldnt really surprise anyone.
Sent from my SGH-T989
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It probably doesnt help when people are getting 20gb+ on cell data.

sarni84 said:
the guy is just stating his experience... no need to be negative
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I'm not trying to be negative but all the information is out there. It just takes a little time to read what you are actually signing and agreeing to before just blinding putting your signature down and giving out your info.
Even though they say it is unlimited, it is still technically true. You can still eat as much data as you can, but after you go over the subscribed plan, you get throttled. Yea, the speeds suck, but technically you can still 'use data'. This is actually not an uncommon practice for major ISPs looking get a few more bucks in forcing heavier users to upgrade. This is no different.

That is true but that does not mean it's right. You are basically giving companys the o.k to use clever wording in ads and not live up to there word.
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androidrook said:
That is true but that does not mean it's right. You are basically giving companys the o.k to use clever wording in ads and not live up to there word.
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Not quite. When it has become an industry standard to do, you basically have no alternatives. Sprint? I guess that is one 'exception' but with everyone migrating to them it clogs them up just the same with an different type of throttling that is caused by other users instead of the company itself.
No one told them it is ok to define 'unlimited' for us, but when they all took the same stance, it's hard to shop around and pick someone that doesn't because when you find someone that doesn't throttle, they'll probably have even worse service than you would get from t-mobile.

androidrook said:
That is true but that does not mean it's right. You are basically giving companys the o.k to use clever wording in ads and not live up to there word.
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Just wondering, when does advertising or politics not deploy this tactic? Their goal is to sell you something rather to make you want to buy it. They don't need our OK to do this. It would be more surprising if they didn't do this actually. Right and wrong really don't usually have much impact on marketing as long as there is the slightest bit of truth imbedded in the statement. We don't have "4g" either much less "bottomless unlimited 4g" we have an allotment. Not trying to be argumentative just pointing out a realistic perspective on how things are marketed to us.
Lol I mean off topic, but does diet coke make one skinny? Biggie size make you buff? LOL sorry my 2¢
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thatguyitsme said:
Just wondering, when does advertising or politics not deploy this tactic? Their goal is to sell you something rather to make you want to buy it. They don't need our OK to do this. It would be more surprising if they didn't do this actually. Right and wrong really don't usually have much impact on marketing as long as there is the slightest bit of truth imbedded in the statement. We don't have "4g" either much less "bottomless unlimited 4g" we have an allotment. Not trying to be argumentative just pointing out a realistic perspective on how things are marketed to us.
Lol I mean off topic, but does diet coke make one skinny? Biggie size make you buff? LOL sorry my 2¢
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Edit: most sprint users have 3g that they will never use 2gb or 5gb of (that I know anyway) ... but everyone with a smartphone pays $10 extra for it. And sprint owes me $50since August! LOL my bad I'm done
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Teo032 said:
Cool story! waiting for the movie now.
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Lmao
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well thats why i switched to simple, im still being throttled but i pay 60 bucks and speed is ok, i got tired of overpaying for getting throttled and in three months those savings will be the 200 i payed for the cancellation after that is money in my pocket, after the vibrant and this i've learned my lesson, from now on im buying all my phones out of contract.

This is what happens when people abuse the system. Yeah I agree being throttled sucks but when u get service you agree to that. No need to complain about it later. In the end everyone's prices go up. I'm actually kinda happy they patched it up. If u want more data, pay for it.
I'm not sticking up for T-Mobile. All I'm saying is that we as customers agree to the terms they set forth which includes throttling after going above allotted data.
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shehrammajid said:
This is what happens when people abuse the system. Yeah I agree being throttled sucks but when u get service you agree to that. No need to complain about it later. In the end everyone's prices go up. I'm actually kinda happy they patched it up. If u want more data, pay for it.
I'm not sticking up for T-Mobile. All I'm saying is that we as customers agree to the terms they set forth which includes throttling after going above allotted data.
Sent from my SGH-T989 using XDA
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more than 10gb is abusing the system if you only have 2gb plan. To get to 20gb you must do a whole lot of video streaming. If streaming Netflix all day is not abusing the system , what is?

jim93 said:
more than 10gb is abusing the system if you only have 2gb plan. To get to 20gb you must do a whole lot of video streaming. If streaming Netflix all day is not abusing the system , what is?
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Probably people abusing the system and tethering to save some money.
I regularly pull 50gigs/week on a hardline connection, but that's what it's for. I don't try that kind of crap on a wireless data plan. Plus my speeds are a whole lot more consistent.

If people would have kept there mouth shut instead of telling everyone and their mother it would still be open.
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(Sprint Off Topic Lounge) All Off Topic Chat And Venting Welcome

Havent seen one so why not.. Welcome my friends!!!
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Wonder why Sprint would work so hard to get all these extra companies like boost...etc....and slow the network down rather than put the money into a super fast data high way that everyone would pay to get on?

mudtruck87 said:
Wonder why Sprint would work so hard to get all these extra companies like boost...etc....and slow the network down rather than put the money into a super fast data high way that everyone would pay to get on?
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I agree..ive been paying for 4g for working on 3years and its nowhere close to me
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we giving Papasmurph credit for the split? i am

we giving Papasmurph credit for the split? i am
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We can, i believe its a combined effort so i thank everyone makes life easier at least in my eyes
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Exactly.. two year old phone and still no support for 4g. Hope the bright idea of LTE actually becomes usable to everyone.....

i defend sprint all the effin time when peeps wanna talk ****.... But in all reality, we have damn near the slowest 3g speeds known to man.... a speedy rollout of network vision should fix all that to where Sprint is a highly respectable BOSS like it should be..... And I agree wit u MeltDeck. Most of this prepaid **** is for the birds

mudtruck87 said:
Exactly.. two year old phone and still no support for 4g. Hope the bright idea of LTE actually becomes usable to everyone.....
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Yeah me too...i guess we will see
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Dre007 said:
i defend sprint all the effin time when peeps wanna talk ****.... But in all reality, we have damn near the slowest 3g speeds known to man.... a speedy rollout of network vision should fix all that to where Sprint is a highly respectable BOSS like it should be..... And I agree wit u MeltDeck. Most of this prepaid **** is for the birds
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With the new phone (and probably some upgraded towers in my area) I'm regularly getting 3G download speed of at least 1meg these days. Much better than a few months ago when I I would rarely get above 100 kb. Things are getting better. I can hardly wait for LTE.
As far as the prepaid users, as long as they are paying their bills, welcome aboard! If you don't like them, you probably don't like cheapskates like me either with the $50 unlimited SERO plan.

Can someone clue me in on the split and how it happened
Also I just got over 2mb on 3g I feel proud of sprint 3g first time ever
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gtuansdiamm said:
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I am seeing better 3g speeds in my area as well.
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Story of the day
Chinese man's penis stolen by thieves and police unable to find it
http://www.youtube.com/watch?v=gQELj8Vd7Ks&feature=relmfu

meltdeck said:
Havent seen one so why not.. Welcome my friends!!!
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Good idea meltdeck
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Does NY have lte?
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MДЯCЦSДИT said:
Does NY have lte?
Sent from my Galaxy Nexus using Tapatalk 2
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I dont know, but I hate it when I spill coffee on my crotch.

gtuansdiamm said:
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dafuq?! Harrisburg has good speed and Philly blows. that makes a lot of sense.
12MaNy said:
I dont know, but I hate it when I spill coffee on my crotch.
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i hate when i accidentally spill my crotch into coffee

alaman68 said:
dafuq?! Harrisburg has good speed and Philly blows. that makes a lot of sense.
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But it's the capitol of Pennsylvania

nicholaaaas said:
But it's the capitol of Pennsylvania
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well, the icing on the cake is my phone has been roaming in my office all day. So i logged into speed test and it said i was Topeka, Kansas. nice job Sprint. They must be "working on a tower" today.

alaman68 said:
i hate when i accidentally spill my crotch into coffee
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I suggest wearing pants and holding your cup a little higher

Replacement phone T-Mobile? Refurbished?

My friend is on contract on T-Mobile he got the note 2 a month ago and he told ordered two replacement refurbished note 2's then he's done with T-Mobile he ain't sending it back or nothing just done paying it and keeping the phones. I told him he can get into trouble for that he can right?? Or does it just mess up his credit? He did it three years ago and nothing happened besides probably bad credit now.
I know a lot of people on Craigslist be getting new phones without battery and back piece and I once bought one and it wouldn't read my Sim card because he never paid it I'm guessing.

The phone will black listed, side note I exchange phones a bunch due to defects or little things Tmobile is becoming much more strict about what they will exchange abs are now charging $5-$20 to process exchanges I wouldn't be surprised if a bill is coming his way soon
Sent from my SGH-T889 using xda app-developers app

But what else will happen since he done paying and not sending the phones back?

shaqqq said:
But what else will happen since he done paying and not sending the phones back?
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They may bill for a full cost of a replacement phone. I used to work for a t-mobile dealer LONG time ago (9 years ago) and they did the same thing. If we had a customer walk in, we process an exchange on their behalf. But we tell them if they don't send original phone back, they will be getting a large bill. And few people did. T-Mobile does work with them, and will take the charges out if you return the phone.

The phones will be blacklisted. If he sells them the new owner is screwed. Maybe he is Ok with that. If he is, find another friend as this guy proved himself to be a slime ball.
Hastily spouted for your befuddlement

shaqqq said:
But what else will happen since he done paying and not sending the phones back?
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You ever see "bad esn" in an ebay auction description for a cell phone...that is what your buddy's phones will have. They can pretty much can be used as a wifi mini tablet, unless he is able to flash the phone to another gsm carrier. Regardless goes against his credit also.

Not true T-Mobile uses sim cards you can do what ever except. For warranty. I know a bit about this subject but the problem with things like this is once people start talking in a public forum than can screw everybody.
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diamantericos said:
Not true T-Mobile uses sim cards you can do what ever except. For warranty. I know a bit about this subject but the problem with things like this is once people start talking in a public forum than can screw everybody.
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Again, not true. The phone WILL be blacklisted and won't work in the country unless you take it overseas maybe. How do I know? I deal with craigslist people and ebay listings for a meager living.

Phones will be blacklisted with Tmobile, Simple mobile and AT&T he will also be billed $600 for not returning the defective phone. The phones they send him will be factory refurbished which means it's just the phone there will be no battery, battery cover, Spen or charger.
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What happens if he doesn't pay that?
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What are you trying to figure out here?
If T-Mobile will send the police knocking if you don't pay?
Its probably the same as all of the pathetic dead beat people who think its OK to steal and don't think they should have to pay bills like the rest of us.
He'll have bad credit (which won't matter to him because he's apparently OK with stealing things anyway) and he'll get away with it for the most part while the rest of us law abiding citizens will continue to pay more for goods and services and more to cover for selfish people like this!!
:-/
Sore spot issue....
Sent From My Ginormous Note 2

woops wrong thread....

He's clearly talking about himself lol I love it when they get on here and do this. It's like the typical "dad I need your advice..... I have a friend who's......" when all along he's talking about himself. Smh stop stealing and taking advantage of warranties.
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yungtexas said:
He's clearly talking about himself lol I love it when they get on here and do this. It's like the typical "dad I need your advice..... I have a friend who's......" when all along he's talking about himself. Smh stop stealing and taking advantage of warranties.
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Lol it's not me but if you want to think so it's whatever. I have Sprint not TMobile anyways. I am worried about my friend that's why I'm asking. Don't be immature about it.
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shaqqq said:
Lol it's not me but if you want to think so it's whatever. I have Sprint not TMobile anyways. I am worried about my friend that's why I'm asking. Don't immature be about it.
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shaqqq said:
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Says the guy who's associated with a thief! Right, so scums like him can benefit a small portion whole the rest of us decent people pay for it! Then you'll be back here complaining about how much the deductible is for a flagship phone.
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yungtexas said:
Says the guy who's associated with a thief! Right, so scums like him can benefit a small portion whole the rest of us decent people pay for it! Then you'll be back here complaining about how much the deductible is for a flagship phone.
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Lol why you getting angry smh. Because you know you being immature.
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shaqqq said:
Lol why you getting angry smh. Because you know you being immature.
Sent from my SPH-L720 using Tapatalk 4 Beta
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What you're talking about is theft and fraud. You're not going to get any help on criminal activity from anyone here. Nobody is going to give you advice on how to avoid going to jail. In fact, simply talking about it could implicate you for aiding and abeting and now there is proof all over the internet. Good luck.

tony yayo said:
What you're talking about is theft and fraud. You're not going to get any help on criminal activity from anyone here. Nobody is going to give you advice on how to avoid going to jail. In fact, simply talking about it could implicate you for aiding and abeting and now there is proof all over the internet. Good luck.
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Lol ok. Your mad because your being immature. You still think it's me obviously. You must be a little kid.

Judgibg by the way you present yourself id say theres a good chance your friend is a hood rat wanna be thug, his credit will be hit and depending on how much he owes it could become a legal matter, this is wjy people like yall cant have nice things
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Dish Network makes $25.5B bid for Sprint

http://www.usatoday.com/story/money/business/2013/04/15/dish-sprint-nextel-bid/2083523/

rgscowboys said:
http://www.usatoday.com/story/money/business/2013/04/15/dish-sprint-nextel-bid/2083523/
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Interesting. But not sure how Hesse and the gang will go for it as they've already spent quite a bit of the capital infusion. More likely they're just trying to get the government to not give a stamp of approval on the Softbank deal.

garwynn said:
Interesting. But not sure how Hesse and the gang will go for it as they've already spent quite a bit of the capital infusion. More likely they're just trying to get the government to not give a stamp of approval on the Softbank deal.
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I think the Softbank deal is a sensible plan that will get them to growth and profitability. Being a pawn in the Dish universe doesn't seem like it will be fun for customers.
Really, it's up to Hesse and the board to decide what is best for shareholders. The devil will be in the details, and this particular devil, a 10% price premium, does not seem adequate. Here's hoping the board strikes it down.

Dish network and Google are making a mobile carrier company and a cable company. So I hope it goes through.
Sent from my Sprint Samsung Galaxy SII Epic 4G Touch

Dish will destroy Sprint. They're already is considered the worst and meanest company. Dish has no clue what they're getting themselves into. Sprint should just take Softbanks offer. At least they have experience in the carrier business and know what to do with Sprint.
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hrffd said:
Dish network and Google are making a mobile carrier company and a cable company. So I hope it goes through.
Sent from my Sprint Samsung Galaxy SII Epic 4G Touch
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Really?
sent from my ET4G on Paranoid Android using XDA Developers App in hybrid mode

kchannel9 said:
Really?
sent from my ET4G on Paranoid Android using XDA Developers App in hybrid mode
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Last I heard
Sent from my Sprint Samsung Galaxy SII Epic 4G Touch

Sprint won't merge with Dish. They are too invested in the SoftBank deal.

kchannel9 said:
Really?
sent from my ET4G on Paranoid Android using XDA Developers App in hybrid mode
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UndeadNexus said:
Sprint won't merge with Dish. They are too invested in the SoftBank deal.
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I don't know. Five billion is a lot of money.

crkdslider said:
I don't know. Five billion is a lot of money.
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That's >$45 Billion dollars in debt and no direction for Sprints network other than using it to stream videos / movies for Dish customers. Do you seriously want to share a network with thousands of people using it to stream movies and videos to their TV?