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Hi to all,
A couple of days ago I noticed that when I answered a call the colors of the screen looked bad, and I didn't pay attention to it.
Now my screen has transparent horizontal lines which are pretty visible, kind of like interference you get in computer screens when you take a picture of them.
I would like to mention that I haven't dropped the phone even once.
I'm considering doing a factory resest in hopes that it will solve the problem, but I doubt that it is a software issue.
What do you guys think?
Please advise
Itay
Sounds like a broken screen to me. And definitely like a warrenty case. Restore stock f/w if you have flashed and return it.
Restore the original firmware (if you have flashed the phone) and call the samsung service for the assistance.
the thing is that now I don't see it at all.
It's as if it came and gone.
I disabled my task killer and juice defender, performed a complete titanium backup, in case I want to restore afterwards, and now everything is normal.
It does sound like a hardware issue, but do you think there's a chance it is software related?
I'm asking because I purchased it in europe, and I don't live there, so sending it for repair is something I would rather avoid.
Of course, if it is indeed 100% hardare issue, I have no choice.
That is why I'm asking, to be certain and to see if there are others who experienced this issue.
Your replies are much appreciated
update:
It appeared again -> Did a Factory Reset -> It's still there -> Sending for repair.
Must be a hardware issue.
Thank you for your replies.
I've actually always had slight screen issues with my Galaxy S also. The screen flickers slightly once in a while. I don't know if the radio is actually the cause but it's the kind of thing you might expect from radio interference.
Has anybody else noticed this?
Benjamin Dobell said:
Has anybody else noticed this?
Click to expand...
Click to collapse
Nope, never seen any flicker. My screen seems to have a defect of it's own though, but I'm not sure if it's worth the effort to send it in, because I imported mine from the UK while I live in South Africa.
When in the sun or under bright light I can see a two vertical lines near the sides and a horizontal line on dark/black colours and when the screen is off. As if those pixels have a grey/brown tint to them. The line is mostly one pixel thick but in places it is two pixels.
They are almost impossible to see unless under sunlight where they are clearly visible where the screen is black.
Does anyone else see this or know anything about it?
Edit: Apparently it's just the motherboard or something visible through the screen and they all have it, so I'm worrying about nothing...
That's interesting...
It used to come and go, but I think now it's here to stay.
It's really annoying and the screen, while usable, is really not a pleasant sight to look at.
I've attached some photos showing the problem.
With a normal screen I would say that it looks that way because that's what you see when you photograph a screen of an electronic device, but the sad thing is that what you see in the picture is exactly what I'm seeing now.
I did a factory reset, so it's in german now.
I heard some Droid X had a similar problem, but didn't know Galaxy S was having it as well.
In any event, can you confirm that after a factory reset, I no longer have root access?
Just making sure so that they don't give me problems with the warranty.
seem like the phone was dropped, and the screen got damaged
the connectors are lose
double posted again....
Really?
That's very weird...
The only time it was "dropped" was from half a meter , it didn't fall directly but partially sideways, it was with a case, and it landed on its back, not on the screen.
I wouldn't even call that a fall.
Unless, someone in my family dropped it without telling me...
Either way, I think there's no escape but to send it to repair.
If you think it's a problem with the connectors, would you try and give it to some local lab to try and fix it or send it to samsung for replacement?
I faced similar problem.
This problem only occurs when I use the phone in 2g mode.
there are occasions whereby the signal bar for 2g is full and when I place the phone near some conductive surfaces the lines becomes very obvious, to the point of irritating.
nit sure if anyone has such problems too
I have same problems with horizontal lines.
I never paid attention if i am on 2g or 3g when it happens. I will now.
Edit: rooted on jm5
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It seems that my phone too has started to do the same thing since last night.
I have called Samsung and am waiting to hear from them now.
I hope this is a thing covered in the warranty.
I have reverted to the local ROM for India and have deleted everything on my device.
Yet it shows lines flickering like you can see on old computer monitors.
Its not as bad as the ones on the attachment above but it is starting to annoy me.
It usually happens when the screen is completely filled with a single color except black.
Eg. When you pull down the notification tray down.
Also I seem to notice that when the wifi is off, it stops.(I dunno maybe a placebo effect)
aditya_t90 ,
I have sent it to Samsung for repair, and they should tell me in the coming days exactly what the problem is and whether it can be fixed under warranty or not.
I will update as soon as I hear from them.
Until then, try to see if it changes when you hold the phone differently, for example if you grip it more firmly or hold it in another way.
itaykoren said:
aditya_t90 ,
I have sent it to Samsung for repair, and they should tell me in the coming days exactly what the problem is and whether it can be fixed under warranty or not.
I will update as soon as I hear from them.
Until then, try to see if it changes when you hold the phone differently, for example if you grip it more firmly or hold it in another way.
Click to expand...
Click to collapse
When did you send it in and when did they receive it(if you were not there when they got it).
Also how long has it been without your phone?
The samsung service center is shut in my area today.
I will go to them tomorrow and get this sorted out.
Its not like the phone was cheap or anything.
I actually sent it to my uncle in Germany because it was purchased there.
He went to the store where he bought it and the store owner immediately sent it to samsung and said that probably by this Tuesday or Wednesday (so tomorrow or in 2 days) he will get an answer from them and see what's going on.
aditya_90 ,
Just to let you know that Samsung are sending me a new phone to replace the damaged one.
I sent in my phone for repairs and they replaced the LCD module. The problem is now gone.
I suggest that you should do the same while the warranty still holds since it appears to be the LCD that failed somewhat.
Help, my Defy is 8 weeks old and has been back to Motorola's UK repair centre twice, for the same problem. Every time i try to make a call from the keypad or from within the contacts, the phone dials the number and then the screen goes blank and freezes, the buttons are also disabled, it continues the call rendering the touchscreen unusable, if the call is unanswered the phone has to have the battery removed to enable further use. Motorola want me to send the phone back to their repair centre again, but after two hopeless attempts to rectify this i want a new replacement. Am i being unreasonable ?
It's a faulty device.
They should replace it from first time.
Instead they update firmware only.
Go back there and threaten them a bit.
Sent from my MB525 using XDA App
Sure, if they'll give you a new phone. Have you tried a factory reset?
Tried that
Been on the phone numerous times to all sorts at Motorola UK, but they insist on sticking to three attempts to repair it. I should have also added that initially the phones camera had a row of dead pixels top to bottom which looked like every shot had a black felt pen draw a line through it, they replaced the CMOS sensor on it's first visit visit so overall the impression is of a pretty crappy build quality, or rubbish quality control..... Current position is i am waiting a call back from Cust Services after i dug my heels in and demanded a replacement, threatened Trading standards intrvention so we shall await their response.
Anybody have any ideas as to what causes this problem ?
Sounds like an issue with the proximity sensor. It;s supposed to do that when you have it up to your ear, but it sounds like yours is doing it regardless of the phone being close to your ear or not.
New Phone
Thanks for the replies, MOTOROLA UK have now agreed to replace the faulty unit with a new one.......
about 2 days ago my phone fell from a table flat into the floor, it now has a dead pixel and a vertical blue line going across the screen, the blue line does not show up on black background but when it displays other colors it is very prominent. I've searched the forums and while I feel confident I can replace the screen myself I wanna know if I have any "cheaper" or price comparable options from the sprint/manufacturer/warranty side before I attempt a DIY. my phone as it happens is only about 1 month old but has been rooted and flashed at least twice.
so the question is: what are my options?
Take it in to the Sprint Store. I don't remember pricing but while Sprint strongly recommends do not root your phone, it's not a policy they enforce. Might cost you $35, if you have TEP it might cost you nothing.
Just take it in and say it fell off the table and show them, then ask how much.... worth a try a least.
There's another thread here with some repair options, you can check them out too.
Edit: Here it is.
If you tell them it fell off the table they will charge you $100 for a replacement if you have insurance or tell you you have to buy a new phone if you don't. You would need a SUPER friendly tech to offer to fix it....which the odds are severely against you.
sweet, i'll try that today, I know a girl on my sprint store that fits the super friendly bill.
Good luck. I wouldn't mention the fall though.
Sent from my PantechP4100 using xda premium
If Sprint doesn't fix it for you, try checking the connection between the screen and the phone.
The bottom of my phone's display looked corrupted and I fixed it by reinserting the ribbon cable connecting to the screen. I guess it somehow loosened on its own.
Sent from my SPH-D700 using Tapatalk 2
YES, loose connection!!!!
Etirkca, thank you SO much for tossing your experience in at the end there!!! You've given me a quick shift from despondent and grasping to very optimistic and focused! to
My screen went completely dead today (and has stayed that way) at some unknown specific point but following a series of pretty hard-hitting drops of late. I quickly noted that the sound was still functioning when I tried to restart what I initially thought was a phone that had simply powered itself down. Felt like I was deducing in the right direction when I observed that the LED indicator appeared to be non-functional as well. Anyhow, cutting to the chase, had come up with power supply problem to the top-half of the phone as my leading theory before I headed over here to look for some answers/help and was directed to this thread as my very first hit and with your post at least confirming the possibility/likelihood I've got a minor problem, not the potentially huge, expensive one I'd feared.
So, thanks again, but thought I'd hit you up to see if there's any quickie web page you can direct me to which'll show me how to get at that connector. I've no doubt I'll be able to find drawings/instructions on my own, if necessary, but since I'm full newbie to this site and very much an average, amateur tinkerer (as opposed to legit tech) it seems worth asking you and the group for direction on my next step.
Thanks again and in advance! --
--Laz--
There are tons of great vids on how to take the phone apart... google it and watch the video.... its really pretty simple... if you know how to take the phone apart it will be very obvious as to the ribon which may have become disconnected
Follow up/Resolution
Just wanted to close the issue in case anyone should run across this thread in the future and my experience can help them find a solution.
Was actually looking forward to taking my phone apart and giving a fix a try but my lazy/practical side decided to pop into my local Sprint store just to see if there was any chance I could get them to take a look without charging me for anything. Surprisingly, the rep I spoke with took the phone to a tech on the spot and the tech dropped what he was doing to open it up and take a look. Ten minutes later the tech handed me my fully-functioning phone and said the ribbon had been torn completely in half! He said this situation was not uncommon after a year-and-a-half of sliding the keyboard open and closed, again and again. No charge, didn't even write up a ticket as far as I know. Probably got lucky in going into the store about an hour before close on a Thursday night. I'm CERTAIN (based on previous Sprint experience) I wouldn't have received that sort of service if I'd happened in at a busier time.
But worth noting that the ribbon had ripped completely through without any particular drop or other incident and with no prior intermittent performance or any indication something was about to go seriously wrong.
Hi I was hoping maybe someone here might be able to help me, I've looked around and can't find anything similar.
Basically my phone (HTC One X) is working perfectly fine, I can still text, phone, music etc.. how ever the backlight has stopped working so its extremely dark, I can only really see anything when I position my phone towards light and even then I can't see the dark parts for example the Text and Number Keypads, luckily I know where the keys are, it's like playing the original GameBoy without any light.
I've tried turning up the brightness but it wont go any higher, It just keeps reverting back to a low setting, the 3 home buttons at the bottom still light up, its just the screen doesnt light up at all, I've reset it and tried various obvious things but to no avail...
other than taking it back and waiting a couple weeks for them to fix it (if that is the issue) is there anything I am able to do?
Any Help is greatly appreciated, many thanks.
Matt
Hi
MattyHeal said:
Hi I was hoping maybe someone here might be able to help me, I've looked around and can't find anything similar.
Basically my phone (HTC One X) is working perfectly fine, I can still text, phone, music etc.. how ever the backlight has stopped working so its extremely dark, I can only really see anything when I position my phone towards light and even then I can't see the dark parts for example the Text and Number Keypads, luckily I know where the keys are, it's like playing the original GameBoy without any light.
I've tried turning up the brightness but it wont go any higher, It just keeps reverting back to a low setting, the 3 home buttons at the bottom still light up, its just the screen doesnt light up at all, I've reset it and tried various obvious things but to no avail...
other than taking it back and waiting a couple weeks for them to fix it (if that is the issue) is there anything I am able to do?
Any Help is greatly appreciated, many thanks.
Matt
Click to expand...
Click to collapse
If you have tried a reset and it still doesn't work it really points only to one thing, it is faulty.
However in the UK you have the sale of goods act (assuming you bought this rather than contract), so take it back to the shop or online retailer and ask for a replacement. Legally your contract is with the shop or retailer, they may try and push you to HTC warranty as the shop doesn't want the cost or hassle, often pointing out they only have a 28 day policy or similar for refunds or replacements, but in the small print they will have to state "this doesn't affect your statutory rights" because it is illegal for any retailer to reduce the protection of the sale of goods act.
Loads of good info here http://whatconsumer.co.uk/the-sale-of-goods-act/
Regards
Phil
Hello all.
I really hope this hasn't been covered so I don't come off as ignorant, because I've searched up and down this forum as well as Google and cannot find anyone with the same issue.
I continue to have issues with my Epic 4G Touch and the bottom menu buttons - specifically, the 'search' button.
At random times, this button will 'stick'.
For example, I will turn my screen on, unlock the phone, and attempt to select an app. The phone will not respond.
Since I have the 'touch-vibration' setting turned on, I can then feel the phone "spazzing" out, as it will give off about 10-15 of those quick vibrates in a row, and I can see the screen attempt to pull up Google search/other search (depending upon what application is open).
In most cases when this occurs, none of the touch buttons will respond. I generally need to turn the screen off for a minute or so, and it will respond normally. Sometimes, the 'Back' button will respond, and I have to fight with it by tapping the button multiple times for the 'search' menu to stop opening.
I have a protection plan on my phone and can get it replaced at any time. To date, this is my 2nd replacement E4GT (3rd total - original+2 replacements)
Each one has had this issue, but it has not always been the reason why I replaced the phone.
original phone - got pretty bad and annoying, replaced phone.
1st replacement - blown phone call speaker, and same button issue. replaced phone.
2nd replacement - had the same issue, but I cracked the screen so it needed replaced.
3rd replacement - now having the same problem.
On the first two phones, I've done full factory resets to both, tried formatting SD card/removing SD card/a different SD Card (the SD Card and the Battery are the only things that have stayed the same between the phones).
I thought may it was 'pressure' from my case or pocket, so I have tried using it without a case (haven't used one on this replacement at all), tried with a case, no differences at all.
This is driving me insane. Combining this with terrible Sprint reception where I should have 'good' reception, its really making me hate this phone and regretting ever leaving Verizon.
Has anyone had this issue? Anyone know of anything that can be the cause?
I am probably gonna go setup to have this phone replaced tonight after work. May even try to get a new battery as well.
I am also having issues with battery life. This thing drains so quickly.
I went from 92% to 40% in about 3 hours, while leaving the phone in my pocket. No apps were 'visibly' running. I always keep wifi/BT/gps turned off unless I need to use them. Restarted the phone, it came back on at 13% battery. Restarting my phone used 27% of my battery? This is also an issue that has gotten progressively worse.
Thanks in advance!
How's the signal? Is it low?
Sent from my SPH-D710 using xda app-developers app
has happened to a lot of people and like gdiggy said it usually happens when in low service areas. mine got so bad i brought it in and they replaced my touch screen. so far so good. where i work it would do it constantly because of the service and it hasnt happened once today.(just had it changed on friday). so that might be your only option. good luck.
graffix31 said:
has happened to a lot of people and like gdiggy said it usually happens when in low service areas. mine got so bad i brought it in and they replaced my touch screen. so far so good. where i work it would do it constantly because of the service and it hasnt happened once today.(just had it changed on friday). so that might be your only option. good luck.
Click to expand...
Click to collapse
never thought about that or made the correlation. I believe it happens occasionally even when I'm at work, which I usually get full or close to full service, but definitely happens in areas where I do not get good service.
Sprint did send me an Airave device last month which has helped with the nonexistent service at my house, but it still happens there.
I really don't understand why each replacement phone works fine to start but then gets worse over time.
if this was common, I'm also really surprised that I wasn't able to find it by searching.
Blah. I like the phone but if poor service is the reason, this is just another reason why I've made a stupid mistake switching to Sprint. Just wish they were more truthful about their service areas!
At a quick look this looks to be a similar problem. http://forum.xda-developers.com/showthread.php?p=23725671
Sent from my SPH-D710 using Tapatalk 2
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