Develop Bugs

[Q] Sprint store Update?

My wife took her Evo to the Sprint store to get a new cover for her phone. She set her phone on the counter to get a credit card when a Sprint employee grabbed her phone and hooked it up to a computer. Any ideas on what they did..... btw she is rooted and now recovery is acting all screwey. Thanks in advance.
Dave

How long was it on the computer?
They may have run SLATE on it, which goes through all settings in the device to check for errors and battery saving methods. It shouldn't screw with recovery but it WILL NOT work on a rooted device.

She said it was pretty quick. Maybe the saw the super user icon or whatever and didn't do it. But her recovery is acting weird.... when I hit reboot it goes to the cwm icon and I have to do a battery pull to power down. Not a big deal I can still backup, restore, flash etc but can't power down from recovery screen.
Sent from my CM7 EVO 4G running ??? Kernel

maybe a recovery re-flash will clear that up?

Ahhhh!!!! Will try that when I get home. Thanks man!
Sent from my PC36100 using XDA Premium App

Also how do I hit the thanks button on the xda app?
Sent from my PC36100 using XDA Premium App

chefdave12118 said:
Also how do I hit the thanks button on the xda app?
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
The only way is to hit "menu" then select browser. It will open the page you're on in the browser, on-the full website. From there u can log in and then hit the thanks button.
Sent from my PC36100 using XDA App

k2buckley said:
The only way is to hit "menu" then select browser. It will open the page you're on in the browser, on-the full website. From there u can hit the thanks button.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I didn't know that, consider yourself thanked

I would be pissed, if someone grabbed my phone and just stared hooking it up and messing with it without my permission I would be talking to a supervisor and complaining. They have no right to do that.
We're comin from a pure power source.

miguelfp1 said:
I didn't know that, consider yourself thanked
Click to expand...
Click to collapse
Yea, I think that feature was implemented in the last update of the xda app. It definitely has not always been there. I just figured it out a short while ago myself! It comes in handy, for sure. Burn up those 5 thanks per day even quicker! Haha.
And yea, why the heck did the employee just grab it and hook it up??! Did he ask for permission? My anger level would not have remained low.
Sent from my PC36100 using XDA App

Yeah my wife was pretty pissed off. She just told me it was someone training at the store. My wife is a softy also. Me???? I wouldn't have asked for a supervisor..... I would have jumped over the counter. Lol
Sent from my PC36100 using XDA Premium App

Well, I might have jumped over the counter too, it depends on the mood I was in when I walked in the store
We're comin from a pure power source.

chefdave12118 said:
Yeah my wife was pretty pissed off. She just told me it was someone training at the store. My wife is a softy also. Me???? I wouldn't have asked for a supervisor..... I would have jumped over the counter. Lol
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Agreed. Thief.

That'd be my first reaction.. WTF.. and why did he just grab the phone!?
You came for a cover, and instead it got hooked up to a computer... uh..

Ok. You guys convinced me. I'm finding that bastard...... Touching my wife's phone! Lmao. JK
Sent from my PC36100 using XDA Premium App

I get pissed if my charge cycle is interrupted never mind some schmohawk touching my device without authorization. if i bring my phone anywhere for any reason(a store, etc.) it does not leave my sight and i refuse to let it. if i have to walk out cause they wont or cant do the work in front of me, so be it. lotta private, personal info on one's mobile.

tailsthecat3 said:
I get pissed if my charge cycle is interrupted never mind some schmohawk touching my device without authorization. if i bring my phone anywhere for any reason(a store, etc.) it does not leave my sight and i refuse to let it. if i have to walk out cause they wont or cant do the work in front of me, so be it. lotta private, personal info on one's mobile.
Click to expand...
Click to collapse
While the techs at the Sprint store were working on my phone, they had another phone that someone had left with them so they could move everything over to their new one (or something to that effect). There were nudie pictures that the dude had taken of his girlfriend, and instead of just looking past that & moving the files, they were actually looking at the photos. They told me that they get that a lot - people bring in their phones with dirty pictures of their girlfriend and ask them to move them over. I guess that's what you get for not knowing how to transfer files AND leaving said files with horny 20-something male employees. So you know they do look through people's phones instead of just doing their jobs.
But yeah, they shouldn't have just picked up the phone & started messing with it. Call Sprint and complain... if you complain enough you might get something out of it.

plainjane said:
While the techs at the Sprint store were working on my phone, they had another phone that someone had left with them so they could move everything over to their new one (or something to that effect). There were nudie pictures that the dude had taken of his girlfriend, and instead of just looking past that & moving the files, they were actually looking at the photos. They told me that they get that a lot - people bring in their phones with dirty pictures of their girlfriend and ask them to move them over. I guess that's what you get for not knowing how to transfer files AND leaving said files with horny 20-something male employees. So you know they do look through people's phones instead of just doing their jobs.
But yeah, they shouldn't have just picked up the phone & started messing with it. Call Sprint and complain... if you complain enough you might get something out of it.
Click to expand...
Click to collapse
What would I say? They effed up my wifes rooted Evos custom recovery? Her phone has been acting a little dopey since they did whatever they did.

For your recovery issues... have you tried reflashing the recovery?
And I would definitely call up Sprint. You just tell them that your wife was in there, buying a case, and was getting her card to pay when they took her phone without asking or explanation and plugged it up. Tell them that buying a case is irrelevant to running tests on the phone and demand an explanation for it. Tell them that your phone is acting finicky and that it wasn't before they plugged it up. They'll have to explain for themselves or back into a deal. Oh how many times I have called, and they have offered something to make up for their mistakes....

tropicalbrit said:
For your recovery issues... have you tried reflashing the recovery?
And I would definitely call up Sprint. You just tell them that your wife was in there, buying a case, and was getting her card to pay when they took her phone without asking or explanation and plugged it up. Tell them that buying a case is irrelevant to running tests on the phone and demand an explanation for it. Tell them that your phone is acting finicky and that it wasn't before they plugged it up. They'll have to explain for themselves or back into a deal. Oh how many times I have called, and they have offered something to make up for their mistakes....
Click to expand...
Click to collapse
true.
im contract free because sprint sucks and i call them on it. ive also received hundreds in credits...your voice needs to be heard. dont feel bad about complaining...it may take many calls and many different reps but stick with it. escalate, escalate, escalate. also, dont forget the better business bureau is on your side.
i hope you(op) get this rectified to your satisfaction...
i myself am disheartened about sprint services being turned off, disabled or roaming agreements being terminated across the country and may switch to either other carrier.

Reporting Loss of Signal Issue Samsung Epic Touch Rally

If you are an Epic Touch user that is experiencing the LOS (Loss of Signal) issue please click on the link below and report in that thread with Sprint.
http://community.sprint.com/baw/message/339779
If you do end up posting on the Sprint site please do post in this thread as well...
Also it was just pointed out that there also is a Samsung support Twitter @ www.twitter.com/samsungsupport
(Please also contact there if you experience LOS)
If you would like to follow this up with a call to tech support, it will help. Try and get transferred to advanced tech support.
This needs to happen from as many people experiencing this as possible!
Don't be lazy!
Thx!

There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :-D
Sent from my SPH-D710 using XDA App

Double post
Sent from my SPH-D710 using XDA App

graffixnyc said:
There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :-D
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
I don't think those other threads were specifically aimed at getting people to do this

I have been told by a reliable source that sprint is aware there is an issue and their engineers are working diligently to find a fix.
Sent from my SPH-D710 using Tapatalk

graffixnyc said:
There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :-D
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
Anything is better than "is our phone compatible with random tech blog rumor" threads.
Sent from my SPH-D710 using Tapatalk

kingsway8605 said:
I have been told by a reliable source that sprint is aware there is an issue and their engineers are working diligently to find a fix.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I hope your reliable source wasn't a Sprint CSR.
Those of us coming from the Moment were constantly being told that by Sprint regarding the radio lock up issue. They never did fix it. It wasn't until the devs at SDX got 2.2 onto the phone that the issue went away.

I have also found that tweeting complaints to www.twitter.com/samsungsupport during business hours will get a quick response, which results in escalation of real issues.

adma84 said:
I have also found that tweeting complaints to www.twitter.com/samsungsupport during business hours will get a quick response, which results in escalation of real issues.
Click to expand...
Click to collapse
Nice find! Thx!

i just got off the phone with sprint and they told me that samsung pushed an update on friday to fix a delay in receiving text messages which has borked the internal antenna. that would explain why i only started having problems yesterday.... sprint will give you a ticket number and they will fix your phone for free at a store.
call up and get it fixed.
its only going to get worse!

dtr145r said:
i just got off the phone with sprint and they told me that samsung pushed an update on friday to fix a delay in receiving text messages which has borked the internal antenna. that would explain why i only started having problems yesterday.... sprint will give you a ticket number and they will fix your phone for free at a store.
call up and get it fixed.
its only going to get worse!
Click to expand...
Click to collapse
This is false. The issue has been going long since before Friday.
It will be fixed in the first update though.

... and here I was thinking about exchanging my 3D for a GS2... it seems the signal problems are widespread to all phones. :/

Droga said:
... and here I was thinking about exchanging my 3D for a GS2... it seems the signal problems are widespread to all phones. :/
Click to expand...
Click to collapse
Its not a showstopper and it doesnt happen on all devices. So if it happens when you get it use your 30 swap to get a new replacement. It hasnt happened on mine at all. Also there is going to be a fix... So, with all of that said I cannot think of a single thing that should cause anyone to decide not to get this and choose another phone. Thx

DeeXii said:
Its not a showstopper and it doesnt happen on all devices. So if it happens when you get it use your 30 swap to get a new replacement.
Click to expand...
Click to collapse
It is a 14-day swap unless you bought your device pre-launch.

This is a total show stopper, I have 2 of these and they both do it constantly. I cant even surf for more then 10 minutes without it happening to both units. I cant make calls, I cant receive calls, cant go online, cant use streaming music, cant use navigation. total waste at this point. I love the phone physically and its great when on WiFi but that's only 1/4 of the day. I am not taking a chance of getting stuck with a phone that I cant even make calls on. maybe I will try again once everything gets fixed but for now its not worth the trouble.

davedave1234 said:
This is a total show stopper, I have 2 of these and they both do it constantly. I cant even surf for more then 10 minutes without it happening to both units. I cant make calls, I cant receive calls, cant go online, cant use streaming music, cant use navigation. total waste at this point. I love the phone physically and its great when on WiFi but that's only 1/4 of the day. I am not taking a chance of getting stuck with a phone that I cant even make calls on. maybe I will try again once everything gets fixed but for now its not worth the trouble.
Click to expand...
Click to collapse
You have something seriously wrong with yours then. I've had mine since launch and it's done it twice. You should exchange yours.

I rooted my phone and got this for the first time the next day. Hasn't happened before that. Didn't even know what you guys were seeing until it happened. I just got a zero with a line across the middle of it in my top bar and my signal bar and data icon were gone.
Is that what people are getting also that have not rooted their phone? When I say not rooted, not the people who rooted then installed the stock kernal back on. People who never rooted in the first place. That is what I would like to know.

Mine did it once before rooting, once after.
And yes, it happened just like you described. I thought rooting and flashing Zedo v3 fixed it, but it didn't.

clamknuckle said:
Mine did it once before rooting, once after.
And yes, it happened just like you described. I thought rooting and flashing Zedo v3 fixed it, but it didn't.
Click to expand...
Click to collapse
Cool, I hope it is device problem and not just a rooting problem. This way we can get a fix for it from Samsung, hopefully.

I have it on good authority it will be fixed in the first software update from Sprint. No idea when that will be though. It's not a rooting problem.

[Q] Sprint Gnex problem...

I had a problem with my Sprint Gnex, and am wondering what I should do. Today, while I was at work, I was just playing some Draw Something (my boss plays it too; we were playing against each other, lol), I dropped my phone. However, thanks to my catlike reflexes, I was able to stick my leg out, cushioning the fall quite a bit. It landed face-up on a tile floor, but it didn't really hit hard at all. I was really worried about it (have had it for a week, lol). When I picked it up and turned on the screen, it was locked up. I didn't really think anything of it. I was just glad that the screen didn't get damaged or anything. However, when I pulled the battery and tried to restart, that's when things got kind of interesting.
It would get to the bootlogo and do absolutely NOTHING. I left it on the bootlogo for about 15 minutes before deciding that something was really up. I was able to get into recovery, but wiping cache and dalvik cache did not help. The only thing that helped was doing a complete data wipe and re-installing my ROM. I didn't download any new apps today, so I don't think it was because of one being malicious. I am just really worried that the drop could have damaged some of the memory. It has not happened again yet. Should I be worried about this at all? Obviously this is not normal. I was wondering if anyone else has experienced anything like this before.
It is doing OK now, and I have since restored using Titanium Backup. All of the apps that I had installed were re-installed, so it definitely isn't anything malicious. Any and all help would be appreciated.

Do you have insurance on the phone ? And maybe it did damage something I would try to exchange and let them now that it keeps turning off or something (don't mention that you dropped it tho)
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2

jgalan14 said:
Do you have insurance on the phone ? And maybe it did damage something I would try to exchange and let them now that it keeps turning off or something (don't mention that you dropped it tho)
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2
Click to expand...
Click to collapse
Yeah, that's what I am kind of worried about. But do you think I should wait until it does it again (if it does)?

stompysan said:
... I was really worried about it (have had it for a week, lol)...
Click to expand...
Click to collapse
Take it in and exchange it for a new one. They have a 14-day return policy for a reason. This potential issue is always going to eat at you and take it from experience, you're never going to be able to duplicate the problem in the presence of a Sprint rep lol.

stompysan said:
Yeah, that's what I am kind of worried about. But do you think I should wait until it does it again (if it does)?
Click to expand...
Click to collapse
No don't wait just take it cause you don want to have that in your mind all the time (you know maybe it messing up cause I dropped it or wtv) and get a case I know is annoying but they help man I got this ballistic one(which have safe several phones for me) for like 17$ in amazon and is well worth it
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2

OK, there were some more symptoms now. I have ran some tests and it seems to happen about 15% of the time. This time, it would boot, but there would be no network connectivity, including Wifi. Plugging it into my computer, and the storage would not mount. I went into the storage option in the settings menu, and it said I had 0 bytes of storage.
Anyway, I took it into my local Sprint store, and they said that I had to take it to a location that had a tech so they could diagnose it. I took it to a different location. Well, 45 minutes later, here I am being told that all of his tests came back fine and that they could not replicate the problem. The refused to exchange it for a different one. They said that if it happens again, not to mess with it, and bring it back with it either bootlooping or showing no storage. Only THEN will they switch it out for me.
What kind of **** are they trying to pull? I am needing some more advise. They seem to be acting like I am making this up. I am ready to break someone's neck.

stompysan said:
OK, there were some more symptoms now. I have ran some tests and it seems to happen about 15% of the time. This time, it would boot, but there would be no network connectivity, including Wifi. Plugging it into my computer, and the storage would not mount. I went into the storage option in the settings menu, and it said I had 0 bytes of storage.
Anyway, I took it into my local Sprint store, and they said that I had to take it to a location that had a tech so they could diagnose it. I took it to a different location. Well, 45 minutes later, here I am being told that all of his tests came back fine and that they could not replicate the problem. The refused to exchange it for a different one. They said that if it happens again, not to mess with it, and bring it back with it either bootlooping or showing no storage. Only THEN will they switch it out for me.
What kind of **** are they trying to pull? I am needing some more advise. They seem to be acting like I am making this up. I am ready to break someone's neck.
Click to expand...
Click to collapse
Well some sprint employees suck. I'm lucky I know that ones from service and another location as well I would have as to talk to the manager or call sprint retention about it
Here is the number for retentions
(877) 775-4886
Last year they helped me to get my upgrade 6 month before due time but I have to speak to a supervisor
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2

jgalan14 said:
Well some sprint employees suck. I'm lucky I know that ones from service and another location as well I would have as to talk to the manager or call sprint retention about it
Here is the number for retentions
(877) 775-4886
Last year they helped me to get my upgrade 6 month before due time but I have to speak to a supervisor
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2
Click to expand...
Click to collapse
I was talking to the manager. The other person I was talking to at the sales location was really nice about it, and he was going to exchange it there, but someone else stepped in and said that I should have went to the techs at the other location.
I will give that number a call and see what I can do. Thanks for the quick reply!

Glad I didn't get my phone from sprint... wire fly ftw. No detuctible... doesn't matter if I drop it.. they will replace it
Sent From My Sprint Galaxy Nexus via Xda Premium

[Q] Misplaced Note 2

As the title above says, I've misplaced my phone. Been looking for a couple days now and can't find it. I'm almost positive the phone is in the house, as I lost it the next morning. Unless a thief came in and took it...which couldn't be all that unlikely considering it's the best phone on the market
Anyways, it was off when I lost it. Unfortunately I uninstalled mylookout security because I never had a chance to use it. So, I went onto google play.com through the pc, and clicked "install to note 2." Problem is that it cannot install until the phone is on. My thought process is that if there is some way to turn on my phone through sprint or some other means, I can click scream on the mylookout website to retreive the phone. It's kind of nerve wrecking searching the entire house and not finding it, so I hope this is a legitiment question that is actually possible to get it back asap. Thanks

Oops
Lol I just realized a vital flaw in my wonderful plan. I have to have my phone present to log onto my account so that I can make it scream. Back to the drawing boards

islandjat said:
Lol I just realized a vital flaw in my wonderful plan. I have to have my phone present to log onto my account so that I can make it scream. Back to the drawing boards
Click to expand...
Click to collapse
Depending on how big the residence is there's only so many places it can be. As parents once said, start from the last time you remember having it and re-trace your steps from there. Hope you find it!

garwynn said:
Depending on how big the residence is there's only so many places it can be. As parents once said, start from the last time you remember having it and re-trace your steps from there. Hope you find it!
Click to expand...
Click to collapse
Will do! I'll probably find it sooner or later. Thanks:highfive:

I hate when I loose something like phone or keys, it always turns out to be in the most obvious spots
Sent from my SPH-L900 using xda premium

As good as the battery is in the Note 2, I doubt it's still alive after several days. If it is, you can install Plan B which will email you it's GPS location:
https://play.google.com/store/apps/...GwsMSwxLDEsImNvbS5sb29rb3V0LmxhYnMucGxhbmIiXQ..
Hope it helps!

aramova said:
As good as the battery is in the Note 2, I doubt it's still alive after several days. If it is, you can install Plan B which will email you it's GPS location:
https://play.google.com/store/apps/...GwsMSwxLDEsImNvbS5sb29rb3V0LmxhYnMucGxhbmIiXQ..
Hope it helps!
Click to expand...
Click to collapse
Great idea! Forgot that you can push an app from Google Play website so long as the phone is on! :highfive:

aramova said:
As good as the battery is in the Note 2, I doubt it's still alive after several days. If it is, you can install Plan B which will email you it's GPS location:
https://play.google.com/store/apps/...GwsMSwxLDEsImNvbS5sb29rb3V0LmxhYnMucGxhbmIiXQ..
Hope it helps!
Click to expand...
Click to collapse
The phone was off so I unfortunately can't do that.

islandjat said:
Thought about plan b and installed it on my old phone, but I don't quite understand the concept of the whole thing. If the point is to find your missing phone, why send a pointless email to yourself letting you know where your device is that installed plan b. For instance, if I go to starbucks and download plan b, it'll start sending me emails that I'm at starbacks, obviously. That doesn't solve where the missing device is though. I think I'm missing something though
Click to expand...
Click to collapse
1 ) My note2 is missing, I have no idea where it is.
2 ) I goto a computer, install Plan B onto my missing note via the Google Play Store web site.
3 ) my missing note 2 will now email me it's GPS location.
4 ) Oh snap, it's GPS location is at my friend's house/work/bar I was at last night.
5 ) I drive there and get my note 2.
6 ) ??????
7 ) Profit!

Helpful Info!
islandjat said:
The phone was off so I unfortunately can't do that.
Click to expand...
Click to collapse
aramova said:
1 ) My note2 is missing, I have no idea where it is.
2 ) I goto a computer, install Plan B onto my missing note via the Google Play Store web site.
3 ) my missing note 2 will now email me it's GPS location.
4 ) Oh snap, it's GPS location is at my friend's house/work/bar I was at last night.
5 ) I drive there and get my note 2.
6 ) ??????
7 ) Profit!
Click to expand...
Click to collapse
Didnt know that was possible.

Check your coat pockets...
Sent from my SPH-L900 using xda app-developers app

Found mine a while back lodged between my car seat and middle console, also found a brand new pack smokes. The coins I left for a rainy day lol

This actually happened to me a few days ago, luckily my phone was still on. I had an idea it was in the house somewhere but wasn't positive (went out the night before and just remember having it when i got back). I tried installing a few phone locator apps but none of them could turn GPS on. I finally found and remotely installed Android Lost.
You can go to the Android Lost website and login with your Google account and control the phone from there. My phone was on silent but i was able to send an alarm locator to my phone and heard the ring going off in another room and voila!
Hope this helps people in the future.

The best phone locator I've used is Avast Mobile Security. Allows you to issue location commands via Web or via SMS. Also has a bunch of other GPS location and anti theft features you can play with. Best of all, it's free.
Sent from my SPH-L900 using Xparent SkyBlue Tapatalk 2

AlpineMan said:
The best phone locator I've used is Avast Mobile Security. Allows you to issue location commands via Web or via SMS. Also has a bunch of other GPS location and anti theft features you can play with. Best of all, it's free.
Sent from my SPH-L900 using Xparent SkyBlue Tapatalk 2
Click to expand...
Click to collapse
Found it in a very unusual place, but thank God I found it. Took your advice on Avast. First thing I did

Freezing a lot lately..

My galaxy has been freezing a lot lately and the only way to fix is to pull battery. Any ideas how to fix this? Stock jellybean rooted.
Sent from my SPH-L710 using xda app-developers app

I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.

metalfan78 said:
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
Click to expand...
Click to collapse
I tried clearing cache, seems to work for now..
Sent from my SPH-L710 using xda app-developers app

That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.

metalfan78 said:
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
Click to expand...
Click to collapse
I really hope it doesn't come to that. It doesn't freeze for me on cm10. Just stock
Sent from my SPH-L710 using xda app-developers app

Maybe it's a touchwiz problem

metalfan78 said:
Maybe it's a touchwiz problem
Click to expand...
Click to collapse
Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2

Whiplashh said:
Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Click to expand...
Click to collapse
What's sad is a Sprint rep didn't see your ClockWorkMod...

They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.

The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
Click to expand...
Click to collapse
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.

cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
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It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.

The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
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Thank you for clearing this up. I'm with you on the hardware issue though, because if it freezes up for the basic scrolling then there is something wrong. Plus if it gets that hot that quick without much usage there is obviously something wrong.
My LCD went out and I had to go to 3 different Sprint stores just to get it fixed..

I hope it's not hardware related. This is the second phone that has done it and it takes about a month each time for the issue to show up. That could be a manufacturing defect, but it seems so rare and random.

cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
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Yeah, in my sprint store I took my evo shift in rooted with an unlocked bootloader...they fixed it up temporarily and just told me to wait for a refurb :laugh:
Sent from my PG06100 using xda premium

I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input

cbass15 said:
What's sad is a Sprint rep didn't see your ClockWorkMod...
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He would have if it didnt get to hot while he used it. While he was checking for normal freezing problems, it froze on him, and then right before he was about to factory reset it, he said he would just order a new one. He showed the other tech how hot it was and was amazed. It froze just from opening an app and scrolling,
and got hot with 3G turned on and the phone just sitting there. I've always used stock rooted, never flashed new kernel or anything. I think he might have noticed and just let it slide, because as I said before, I have been coming in since 2010 with legitimate reasons to replace phones. I just odin'd my phone after triangle away so it looks completely stock. Before that I backed up all my files with my backup, and when I get the new phone, I will just root it and restore. I'm lucky though. I told him that I have tried many factory resets and even the Odin ones where it wipes the internal memory and it still does it (which is true, I have). When I take it in, I could have acted dumb and said NY friend did that rooting so he could silences my camera blah blah, but I like to be honest.
metalfan78 said:
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
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Just make sure you reset the flash counter and Odin it after you backup all the files you will need.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
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Click to collapse
I always try to do that. Every time I go in, the techs are so nice. They say sprint may call and text me about my store experience and they ask will you say you had a good one, and I always say I definitely will, but I never get that call or text. Didn't know you could email, so I will definitely do that now! Like I said, I have been where stores hire jerks, and tech wise, they have always been kind and willing to help. Maybe its because I'm straight forward with them, maybe not. If he would have asked if I rooted it I would have said yes. Thank you for the idea.
Sent from my SPH-L710 using xda app-developers app

The store I go to doesn't care about rooted phones

metalfan78 said:
The store I go to doesn't care about rooted phones
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Well that's good. Just take it in and tell them what is going on. Glad I'm not the only one with the issue. I wasn't gonna take it in, but today it froze 6 times in a 30 min to and hour time interval and I decided it was time to. And I guess its not suppose to get that hot. Like I said, it did that from day one, so I thought it was normal lol.
Sent from my SPH-L710 using xda app-developers app

The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
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Same way here lol.
Sent from my SPH-L710 using xda app-developers app

Is yours still freezing today? I was going to go to sprint after work but now mine won't freeze. I'm not sure if I should just go or not.