Stock rooted EL13 with 3 free months of Sprint's hotspot! - Samsung Epic 4G Touch

Really wanted to flash this ROM but didn't want to lose the hacked hotspot. A co-worker told me he got a free 30 trial, so I thought id try. After hearing "oh no we cant do that" twice, I was transfered third time to Alex.
I was super polite and asked like I probably wouldn't get it. He asked me if I had tried it before and I lied and said no. Long story short, he gave me 3 free months-until March 14.
In my experience, being very polite makes people MUCH more willing to help you.
Sent from my Kindle Fire using xda premium

newalker91 said:
Congrats. I can vouch that being nice to your carrier will get you much further than being a jerk. Granted, there will be times when being a jerk is necessary. Working for the carrier you're fighting can be great for raising some major hell
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Click to collapse
I can vouch for this as well. I had one of those 3g USB internet things and it was terrible. Half of the time it was unusable. They let me out of my 2 year contract a year early, waived the ETF's and reset that line so I could get this phone at new 2 year price. I killed them with kindness and they took care of me. Actually, Sprint has always been great as far as customer care with me
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JohnCorleone said:
I can vouch for this as well. I had one of those 3g USB internet things and it was terrible. Half of the time it was unusable. They let me out of my 2 year contract a year early, waived the ETF's and reset that line so I could get this phone at new 2 year price. I killed them with kindness and they took care of me. Actually, Sprint has always been great as far as customer care with me
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
ditto, love sprint. I got a free airave they gave me the full 150 upgrade a year early.
They're always quick to help me and offer solutions way better than what I'd expect.
Sent from my SPH-D710 using xda premium

Oh no..the secret's out...
Be nice to us and we'll help you...
Sent from my SPH-D710 using xda premium

Why is this a shock or surprise? Have you never worked in customer service?
Everyone should be required to work in a customer service type of job for the first 6 months of their working life. It taught me a lot.
When I was in High-school I became the assistant manager of the place I worked and I'd bend over backwards to help customers who had issues, but were nice. The assholes got little or nothing.
When I worked in a call center the assholes got put on hold while I went pee or ate a snack, and then the call would "drop" LOL, good times.

I only wished it worked the same for me with Charter Cable and Dish Network. I have gotten the run around a few times from them. I have nothing negative to say about Sprint. Never a dropped call, 4g since launch day of the OG Epic and great customer service.
Sent from my SPH-D710 using xda premium

Comcast gave me a window that was from 8am to 8 pm no call no show >_<
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Being nice to Sprint got me a free Airrave and a new line I just opened they wave the 2 year agreement because I wanted to cancel. Directv game me 3 new boxes and a free DVR HD box as well just to stay... So you are right being nice has its rewards... but like already posted being a hard ass does come in handy at times

[QUOTE=
Did the same to me.I love their window appointments
Sent from my Nexus S 4G using xda premium

eagercrow said:
Why is this a shock or surprise? Have you never worked in customer service?
Everyone should be required to work in a customer service type of job for the first 6 months of their working life. It taught me a lot.
When I was in High-school I became the assistant manager of the place I worked and I'd bend over backwards to help customers who had issues, but were nice. The assholes got little or nothing.
When I worked in a call center the assholes got put on hold while I went pee or ate a snack, and then the call would "drop" LOL, good times.
Click to expand...
Click to collapse
Let me guess you worked for At&t? I got that without being rude or loud with them.

I've never had a problem with sprints customer service and if I do I just hang up call back and get someone who is nicer lol
Sent from my SCH-I800 using Tapatalk

Just received my bill from Sprint today. It has a curious statement below the previous balance. It says Dec 14 Discretionary Sales Credit -$25.00!! The tech that gave me the trial hotspot gave me $25 off my bill as well without telling me- what a pleasant surprise after spending so much $ over the holidays. I wish I could tell his supervisor how great a job he did and how happy I am.
Sent from my GT-P7310 using xda premium

Related

I'm on the SERO plan so have to wait

Because I'm under a family's plan who work for sprint they said in my case I can not get any new phone on release date and I have to wait for a month ( really? ) .......so I was like "WTF, why did you guys sell my this $50 gift to use for the Epic 4g Touch?"....they was like...well, the sprint rep who sold you that card should of known when she pull up your account.....I said, yes. She should have..........now i'm stuck with a gift card and no PHONE..........F**K!
I'm on a sprint eprp plan (pretty much the same thing as sero) and I just picked mine up today, not sure why they told you that...
Sent from my SPH-D710 using XDA App
I just now spoke to the head of employee admin's boss's boss. She said every new release is like a beta test. If a week from now they hear no complain then it will be available for employee and it's people under ( me ). They doing this to protect us from buying a bad quality phone.
Sounds like you're not on a SERO plan but under a SWAC plan, employees and accounts under them usually have to wait a few days after a new release before they can order, in case stock levels become low after launch. Customers come first, employees second in high demand phones.
yang704 said:
I just now spoke to the head of employee admin's boss's boss. She said every new release is like a beta test. If a week from now they hear no complain then it will be available for employee and it's people under ( me ). They doing this to protect us from buying a bad quality phone.
Click to expand...
Click to collapse
That's not true at all. Its based on the number of phones available and the demand by acutal paying customers.
Sent from my SPH-D710 using xda premium
I have sero and got the phone This morning.
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That sucks lol... I dont think i could wait... Just picked mine up 30 minutes ago... Its pretty great..
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hdnet1 said:
Sounds like you're not on a SERO plan but under a SWAC plan, employees and accounts under them usually have to wait a few days after a new release before they can order, in case stock levels become low after launch. Customers come first, employees second in high demand phones.
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Click to collapse
yep sounds like you are on swac to me too OP! thats the only people that have to wait. i was on swac, sero, and now sero premium. if the person who got you your phone is still employed you are on a swac... i was on swac until the chick that got me my phone quit... then we called sprint on 3 way and they transferred liabilty to me and placed me on a sero plan.
viper786 said:
I have sero and got the phone This morning.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
same here. i also got ythe evo 3d on day one... took that back obviously. i doubt I'll be taking this one back!
madsquabbles said:
same here. i also got ythe evo 3d on day one... took that back obviously. i doubt I'll be taking this one back!
Click to expand...
Click to collapse
Sprint rep tried getting me to change to another plan lol
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Sprint customer service

No offense to any employees here on xda, but wow. Some (97.996%) of the people that work there are clueless.
Walked in asked for the samsung epic touch dock, they talked back in the office about it. Came out and said this for the epic touch.
turns out no. not even close
Moral of the story, sprint, hire xda members.
Sent from my SPH-D710 using xda premium
Best buy too
Samsung Galaxy S Dos indeed
A lot of coworkers at radioshack have no clue about anything that has to do with phones... Its sad..
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Jusy dont get it . They literarily dont know anything they need too and they hang up when they know there wrong.
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I tried to apply for a sprint job, but **** I never get pass the stupid personality test or whatever it is. I know way more then most sprint employees, but don't get the chance because of that stupid test.
Honestly, customer service related to anything (not just technology) is just flat out pathetic anymore.
I've gone to an autoparts store where the guy knew less about cars than my grandma.
There's no money in customer service so there's no desire to be good at it.
Dont agree with that people should be working extra hard considering the state of the economy.
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Kurupt1 said:
Dont agree with that people should be working extra hard considering the state of the economy.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I'm sorry?
I personally wouldn't be too interested in doing a job well that can't even pay a liveable wage.
You'll find that to be true moreso with customer service jobs than other fields.
ok sure your right all customer service sucks
Kurupt1 said:
ok sure your right all customer service sucks
Click to expand...
Click to collapse
Hmm?
I didn't say that, just that it has gone down hill significantly.
Sprint's representatives can be pretty ridiculous.
I once heard A female manager at a local Sprint store related processing power to data speeds for the Evo.
Something of the nature of "The data is faster on this phone over others because it has a 1 ghz processor"
You could clearly tell she had no clue what a processor was. Much less any relation to data speeds.
mattykinsx said:
I'm sorry?
I personally wouldn't be too interested in doing a job well that can't even pay a liveable wage.
You'll find that to be true moreso with customer service jobs than other fields.
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Click to collapse
meh I made 14 a hour at charlton inc (comcast/timewarner/charter 3rd party calling center)
But that was because of commision and I busted my ass for a whole year then the company got bought out and laid off all sales/customer service reps making over 10 a hour and went through a temp agency to get mindless morons with no work history/education or had a major criminal charge...
Without a proper education (college/internship) you wont make much more than 25k a year
Unless you know someone ;p
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nate420 said:
meh I made 14 a hour at charlton inc (comcast/timewarner/charter 3rd party calling center)
But that was because of commision and I busted my ass for a whole year then the company got bought out and laid off all sales/customer service reps making over 10 a hour and went through a temp agency to get mindless morons with no work history/education or had a major criminal charge...
Without a proper education (college/internship) you wont make much more than 25k a year
Unless you know someone ;p
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
My point exactly.
You get what you pay for when it comes to workforce.
mattykinsx said:
My point exactly.
You get what you pay for when it comes to workforce.
Click to expand...
Click to collapse
True true I have a really good store by me but tge manager is a moron... Everyone else seems to at least research a bit before and after a phone is released
I asked the manager if they knew when the evo 3d was coming out (back in may when I switched to sprint from tmo) and she said "yeah we have them in stock"
I about **** my pants when she said that.....
Then she walks me over to the evo 4g...... I never asked that box of rocks for h elp after than.... Bet she makes atleast 30-35k a year tho... Or has a rich husband cuz shs has a 2011 cadillac cts-v :/
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nate420 said:
True true I have a really good store by me but tge manager is a moron... Everyone else seems to at least research a bit before and after a phone is released
I asked the manager if they knew when the evo 3d was coming out (back in may when I switched to sprint from tmo) and she said "yeah we have them in stock"
I about **** my pants when she said that.....
Then she walks me over to the evo 4g...... I never asked that box of rocks for h elp after than.... Bet she makes atleast 30-35k a year tho... Or has a rich husband cuz shs has a 2011 cadillac cts-v :/
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
Or has a $5000 house and $50000 car.
mattykinsx said:
Or has a $5000 house and $50000 car.
Click to expand...
Click to collapse
Lololol
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fetalp said:
I tried to apply for a sprint job, but **** I never get pass the stupid personality test or whatever it is. I know way more then most sprint employees, but don't get the chance because of that stupid test.
Click to expand...
Click to collapse
This. Same thing here.
Sent from my SPH-D710
mattykinsx said:
I'm sorry?
I personally wouldn't be too interested in doing a job well that can't even pay a liveable wage.
You'll find that to be true moreso with customer service jobs than other fields.
Click to expand...
Click to collapse
I emphatically disagree. I was raised with a solid work ethic of doing your best no matter what job you have. I have a bachelors in Finance but work in crappy C.S making pay I'm ashamed to even say, but do I do it half-arsed, no.
Sent from my SPH-D710
Those personality tests are not that hard... The hardest ones are for at&t and best buy.. All you do is answer as honest as possible.. Most people say answer with "strongly agree" or "strongly disagree" but some of the questions are borderline and answering like a machine from irobot *(the ones that are 3 law "safe") will send a flag to the employer... And they will know if your being honest or not
But yes I agree, I commit my self to my job and try to learn something new every day (I suffer from sever ADD) so anything to keep me active weather its improving or learning helps... Rather than doing a half ass job and slacking off for 8 hours
*disregard the analogy if you never seen irobot
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Amazon Wireless Saved My Life

Last night, my phone screen cracked. I was devastated and the hubby was furious!!!! I called Amazon wireless who I got the phones from late November and they were amazing to me and they are overnighting me a new phone. Sucks to have to root and all that all over again.
Just wanted yall to know that Amazon has really great customer service. They also gave me their black friday deal even though I bought the phones a week before so I got mine for free, and now another one, for free.
This is the first i'm hearing of Amazon wireless. Loll
Sent from my SPH-D710 using xda premium
It was so crazy because the girl I talked to today, was the same girl who helped me in November when I missed the penny sale by a few days and she gave me the phones for free.
She totally remembered talking to me and that my granny's name was also Elizabeth and they she said she was just gonna replace my phone. I am so glad I didn't go through the insurance hassle with sprint. How weird is it that out of all the employees I get her twice and she remember so much about me. Crazy.
I was so upset I cracked my screen I had to take a valum. LOL
Can you buy phones off contract there?
raveniselizabeth said:
Last night, my phone screen cracked. I was devastated and the hubby was furious!!!! I called Amazon wireless who I got the phones from late November and they were amazing to me and they are overnighting me a new phone. Sucks to have to root and all that all over again.
Just wanted yall to know that Amazon has really great customer service. They also gave me their black friday deal even though I bought the phones a week before so I got mine for free, and now another one, for free.
Click to expand...
Click to collapse
that is pretty awesome,
I got the phone from amazon wireless about 13 days ago, thinking if I should get a replacement as the power button is mushy, making it difficult to press easily but hesitant to do so because its such a small issue.
I can attest to their c.s ...i had to have a new phone overnighted cause i lost everything on my phone including serial numbers and everything else lol...ty amazon life saver
Sent from my fingertips to youre eyeballs....
Looks like where i'm getting my next phone from..
I love Amazon. I am proud to say I'm a part of Amazon Prime.
vcouture said:
Looks like where i'm getting my next phone from..
Click to expand...
Click to collapse
If I don't get my Nexus line replaced at a Sprint store, I will try Amazon Wireless. People around here aren't easy to please. If everyone has positive things to say, they must be good
Sent from my SPH-D710 using xda premium
I live Amazon and Amazon loves me.
If a item doesnt come on schedule, you talk to a amazon chat person, and you say your mad, then they will give you a 5 dollar or 10 dollar credit lolol. I seriously love amazon + prime. Love getting shipments in a day with 2 day shipping option LOL
Im going to use my moms upgrade and order my self an E4GT from Amazon! CANT WAIT!!!
Omg so they accidentally sent me 2 phones and my husband swears I messed his up by rooting even tho I completely put it back to unrooted stock so I called and said "hey.. Yall sent me 2 can I just replace my husbands cuz his buttons aren't working right" and they said "of course why not"!!! What company does that. So flippin sweet.
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dw3bb10 said:
Im going to use my moms upgrade and order my self an E4GT from Amazon! CANT WAIT!!!
Click to expand...
Click to collapse
Welcome to our world. Get ready to be up flashing all night lol.
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If you cancel your contract early they tack another $250 on top the carriers etf and automatically bill it to the payment method you used to purchase your device. My Captivate cost $99.99 then a $350 etf and $250 to Amazon when I left At&t. So I ended up paying $700 for a $500 phone because of a nasty breakup. Don't use discount online services if you intend to leave your carrier early.
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WOW... I didn't know they were that involved in your service plan. I wouldn't have thought that since they didn't make me go through my insurance to replace the phone. Good to know.
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raveniselizabeth said:
WOW... I didn't know they were that involved in your service plan. I wouldn't have thought that since they didn't make me go through my insurance to replace the phone. Good to know.
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Click to expand...
Click to collapse
If I remember right they only charge if you end your plan in the first 6 months. All I know is that they nailed me lol.
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newalker91 said:
They technically do not have the ability to charge you anything in relation to your Sprint account. They can bill you for the remainder of the phone cost if you haven't paid enough months to cover it, but not for terminating your contract. Only your carrier can reserve that right as you are in no contractual obligation to Amazon.
Click to expand...
Click to collapse
That's exactly how it works. I received the standard etf from At&t along with my last bill, then a separate notice from Amazon for their $250. They tell you upfront about the charge...still sucks though lol.
Sent from my SPH-D710 using xda premium
Think I might have to buy my e4gt from Amazon is it better online or over the phone
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raveniselizabeth said:
Welcome to our world. Get ready to be up flashing all night lol.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
I Know. Im a flashaholic, coming from an Evo 4G! Any recommendations? haha

Sprint Effing around again.

I've been a Sprint business customer for 10 years. I have several lines with them and found out today that they changed their primer business plan from being able to get an upgrade every year to every 20 months.! I don't get it. Who cares if I get a new phone every year. I'm paying thousands of dollars to you every year. What crap. Looking forward to my g3 in 2 months now I have to wait another 11. I don't understand these companies. .
Sent from my SPH-D710 using XDA
Why there. I know many people with the epic touch are looking forward to their upgrade and they should know
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Yeah this is some old news buddy we all know this
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I'm angry at Microsoft for making me pay for live just to be able to watch Netflix on my Xbox... also I think my ISP might be throttling my connection... I'm angry about that as well... just thought I'd share that with you.... also I'm angry at bad drivers and heat waves...grrr
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cp320703 said:
I'm angry at Microsoft for making me pay for live just to be able to watch Netflix on my Xbox... also I think my ISP might be throttling my connection... I'm angry about that as well... just thought I'd share that with you.... also I'm angry at bad drivers and heat waves...grrr
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
LOL f ing great stuff
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Your Avatar goes well with this thread, lol.
ITT: First world problems
As a Sprint "Business customer" who makes the dumb decision to upgrade a phone every year? That doesn't sound like a smart business decision.
clide whit said:
ITT: First world problems
Click to expand...
Click to collapse
Do you listen to ThePoint?
Sent from my SPH-D710 using XDA
I just had a 30 minute call with a rep questioning why my Sprint-2-Home minutes were being clearly charged against my Anytime minutes. The rep had no reasonable answer of why it was happening, all they kept repeating was "wait until the end of your billing cycle and call back".What a bunch of BS in passing the buck. She got low marks on the after-call survey.
I think that everything that could be said has been said in here.
---Jay--- From the Nexus

Sprint Employment

Hey question for all you under sprints employ. I am looking into a position at a local sprint store they are looking to fill. Sales/tech rep or whatever. I was wondering if any sprint guys would give me some info. Do you enjoy working for sprint? How is the pay? Whats an average paycheck between hourly and commission? How do they treat you? Is it hard to go to shool while working there? (Im in college) I have a fairly stable job right now but it doesn't pay very well and I hate it. The last time I was in the sprint store I knew twice as much about phones as the one guy and was helping customers around me. I think I would thoroughly enjoy it but am looking for the inside scoop...
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Hey, I just started at a local indirect dealership 2 weeks ago. I'm a junior in college and I'll tell you that it doesn't interfere. Our store hours are from 9a to 6p so its not like an all day gig. This is an indirect store so sprint does not own it. We are like a liaison between customers and sprint. I'm treated very well and believe it or not, sprint does a nice job answering questions I have about sales, tech, markets or anything. I make 9 an hr plus com. And sprint has the my rewards program as an incentive.
I say try it out, each store is diff....
Sent from my SPH-D710 on CM9 + dat tablet mod!
I wanna know too lol.
My brother has 7 years working for sprint and he really enjoys it . He's a Regional Manager in New York now and its a lot of work but he has never complained about the company and they pay him well too.
Sent from my SPH-D710 using Tapatalk 2
Thats to funny i do the same thing in the store as well... Lol...
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Sprint tech is an awesome job, if you know what you are doing. Also, the clientele of each particular store greatly affects how content you are in the job. I worked at an indirect dealer for many years. I loved it at one location, survived at another, and finally told the populace to stick their phones up their asses at the last one.
Most of the time people are cool, but other times you have ignorant assholes who can't understand how dropping their phones in a lake, IS THEIR FAULT. Sprint doesn't owe you the world because you pay for a service millions of others do.
Good luck in your endeavor, the only thing I can advise you, is to treat every person the way you would expect to be treated.
Sent from my SPH-D710 using Tapatalk 2
azyouthinkeyeiz said:
Sprint tech is an awesome job, if you know what you are doing. Also, the clientele of each particular store greatly affects how content you are in the job. I worked at an indirect dealer for many years. I loved it at one location, survived at another, and finally told the populace to stick their phones up their asses at the last one.
Most of the time people are cool, but other times you have ignorant assholes who can't understand how dropping their phones in a lake, IS THEIR FAULT. Sprint doesn't owe you the world because you pay for a service millions of others do.
Good luck in your endeavor, the only thing I can advise you, is to treat every person the way you would expect to be treated.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Every job I have had has been customer service so I feel your pain. But I am also very used to that part of it. 9 an hour plus commission would be more than I now make which is itself enough incentive to try. I just met and chatted w/ the regional manager and could get an interview quick. I think it is an environment I would thrive in. I have experience for sales, passion for tech, and am quite familiar with android software. Thanks for the info guys
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cknuth said:
Every job I have had has been customer service so I feel your pain. But I am also very used to that part of it. 9 an hour plus commission would be more than I now make which is itself enough incentive to try. I just met and chatted w/ the regional manager and could get an interview quick. I think it is an environment I would thrive in. I have experience for sales, passion for tech, and am quite familiar with android software. Thanks for the info guys
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Its okay but our manager pretty much hates technicians because he says they don't make money for the store like sales reps do... (sigh)
Sent from my Genesis that does what Nintendon't
tuscani1821 said:
Its okay but our manager pretty much hates technicians because he says they don't make money for the store like sales reps do... (sigh)
Sent from my Genesis that does what Nintendon't
Click to expand...
Click to collapse
That's one of the main problems with uneducated management in this country. They greatly undervalue the people who really keep the business running. Too much focus on increasing MRR can destroy a company.
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LordJummy said:
That's one of the main problems with uneducated management in this country. They greatly undervalue the people who really keep the business running. Too much focus on increasing MRR can destroy a company.
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Click to expand...
Click to collapse
Agreed
Sent from my Genesis that does what Nintendon't
tuscani1821 said:
Its okay but our manager pretty much hates technicians because he says they don't make money for the store like sales reps do... (sigh)
Sent from my Genesis that does what Nintendon't
Click to expand...
Click to collapse
The store is a smaller one. There isn't a whole department of techs like the larger one I went to. Its usually about 3 guys and the manager so its more like sales/tech...
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As a tech, its been the only job I haven't grown to hate after a year lol.
I really do love it. Could the pay be better? Hell yes. But the benefits are great. Do I feel under appreciated as a tech? Of course. But silently knowing you keep the wheels moving is gratifying. The only part that gets on my nerves is inventory. Techs are solely responsible for that, and it's just tedious. But the actual repair aspect is cake.
The ability to get free phones, whether it be through the advocate program or from the OEMs holding events where they give them away, is the best part, if you're a geek like me. I got my E4GT for free 3 months into the job, so I was pretty much hooked after that lol.
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squshy 7 said:
As a tech, its been the only job I haven't grown to hate after a year lol.
I really do love it. Could the pay be better? Hell yes. But the benefits are great. Do I feel under appreciated as a tech? Of course. But silently knowing you keep the wheels moving is gratifying. The only part that gets on my nerves is inventory. Techs are solely responsible for that, and it's just tedious. But the actual repair aspect is cake.
The ability to get free phones, whether it be through the advocate program or from the OEMs holding events where they give them away, is the best part, if you're a geek like me. I got my E4GT for free 3 months into the job, so I was pretty much hooked after that lol.
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Click to expand...
Click to collapse
Nailed it. I hate doing inventory soo much. It's such a huge responsibility if something goes wrong
Sent from my Genesis that does what Nintendon't
Its a 6 store franchise I applied for. I mentioned employment in store and got interviewed on the spot. Crushed the interview. Looking really good. Thanks for all the insight. After the interview I am pretty pumped about it. It should be a huge upgrade from my current job.
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cknuth said:
Its a 6 store franchise I applied for. I mentioned employment in store and got interviewed on the spot. Crushed the interview. Looking really good. Thanks for all the insight. After the interview I am pretty pumped about it. It should be a huge upgrade from my current job.
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Click to expand...
Click to collapse
Welcome to the team!
Sent from my Genesis that does what Nintendon't
What was the process of applying?
Sent from my SPH-D710 using Tapatalk 2
Always remember - honesty is the key to success (and happiness in my experience). Honesty with yourself above all else. Apply this to your work & personal life, and you will succeed. Congrats on the new employment!
Do you guys find there is a lot of fluctuation month to month of your commission numbers?
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cknuth said:
Do you guys find there is a lot of fluctuation month to month of your commission numbers?
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Very much so depending on surveys. We are graded as a whole, so if one guy gets a bad survey there goes commission out of everyone's pocket
Sent from my Genesis that does what Nintendon't
tuscani1821 said:
Its okay but our manager pretty much hates technicians because he says they don't make money for the store like sales reps do... (sigh)
Sent from my Genesis that does what Nintendon't
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Then he does not need to be manager! That tech depending pin how good he or she is might make a difference in return customers. My local repair center has a great tech and lousy customer service.
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