Hey guys, i'm starting to think that my USB port is broken. I've been tethering my phone to my desktop for the past month but recently i've been having spotty connections to the computer. then today my computer tells me the USB device has malfunctioned whenever i plug it in, i've tried 2 different cables and 2 different computers, as well as CM7 and nitsuj's vanilla gingerbread rom but still no luck. the phone charges fine, but i need to have a pc connection.
thanks in advance to anyone who helps.
-zax
I recently was having the same problem and it started getting progressively worse. Called Verizon and got a warranty exchange. My biggest concern was that the USB would stop working completely and then I wouldn't be able to restore it to factory. Luckily when the new one arrived I had it downgraded and rooted and the old one back to S-on all in about an hour.
I would have to "wiggle" the cord around in various positions until I got my computer to recognize it. Once I got a good connection I had to be careful not to even breathe on the cord or I would lose the connection.
I've always felt that this is a weak link for the DInc2...
Yeah mine has progressed to where the phone has to sit in a very particular way overnight to charge. I haven't had time to take it to Verizon to have them take care of this issue.
It's either that damn ribbon cable or the cable that I got with my Dark DIncII that was so tough to pull from the jack that I thought I was going to pull the jack right out of the phone.
VZW corp store said at first that it will get looser with time.
Now I see what he meant.
At the time I showed him how it did similar to my 2 year old Fathom.
He said well that's an LG for you.
I said get me a cable please. OK
The replacement cable fit much better in both devices.
I still switched it with my wife's DIncI cable, Well seasoned.
With the Red DIncII the cable was re designed with a relief on BOTH sides of the plug.
It's still tight, but it doesn't remind me so much of the time when that damn nurse pulled my catheter out of it's position with 5 of the 15 cc of fluid still in the locking bulb. *****...
Any way it,s a known issue (The Cable) that has prompted attention to a re design of the cable at least.
I will look into locating the ribbon cable and or jack complete.
Because the Red DIncII has the issue with a rattle in the area of that jack only when the back is removed.
And I am not about to exchange my otherwise MINT phone for a warranty refurb that will no doubt encounter similar issues.
If not more, according to what I have been reading about the ones getting sent back to VZW.
I rooted with full intention of keeping what I have and not getting stuck in the revolving door of refurbs..
Yes I am happy with self service, within reason.
Has anyone that gotten a replacement unit gotten a refurb?
As in just the unit without battery or door and plain brown box.
Thanks..
Related
Hello,
I had been using the micro-usb cable that came with my evo to charge it since release day. Then about 3 weeks ago my phone wouldn't charge unless I applied a little pressure to the cable while it was plugged in.
I found that I had to press downward on the base of the cable/connector or it wouldn't make contact. So if the phone was laying camera side down on a table, I had to push the thick black part of the connector down towards the table to get it to charge.
As with most laptops and most of my other phones, I assumed the micro usb slot was wearing out or shorting. Everyone has had one phone or another where the little tiny plastic board and leads snap fall out of the charing slot. I was assuming mine was headed out.
So anyway before I called for a replacement, I decided to get a new cable. Sure enough I bought a cable from Staples and it charged my phone without having to twist or press the cable in any way. So its been fine for 3 weeks now.
Last night, it all started happening again. Same deal, have to press on the cable for it to charge. My questions are:
Could it be that my micro usb slot is worn out? Is this a common thing for our phones? I haven't seen any other similar threads.
My second question is: Could I possibly get a phone that can't be rooted? I installed baked snack 1.7 and one of kings kernels a long time ago. Phone has had fantastic battery life and performance so I stopped messing with it. So I have no idea if the newer ota phones prevent rooting currently.
I am assuming the best way to exchange a phone with sprint is to do it in a store so you dont have to wait for shipping and a return. I will happen to be by a sprint store tomorrow. There are none around here and I have never returned a phone with sprint before. So I dont know how smoothly this will go. I have a pretty strong bond with my phone and hate to see it go for some brand new stranger
I have known that battery life has been a long been a problem with Android smartphones, but this wasn't much of an issue for me, as I am almost always within arms reach of an electrical outlet, and now that so many of my friends are on an Android smartphone, we all share chargers.
Well that was probably a bad idea (umm, duh!?!?). I have since used no less than 6 different chargers (HTC stock, LG, Motorola, Samsung, and 2 different generic no-name), and have since found that my charging port has become a bit picky. It now requires a bit of wiggling and and sometimes some sort of careful balancing act to connect to a charger. Not sure which of the different chargers caused this, but I was wondering if anyone else has seen this happen?
Also, would this qualify under a warranty replacement, or should I just file an insurance claim?
Any help and suggestions are greatly appreciated.
RoyalTease said:
I have known that battery life has been a long been a problem with Android smartphones, but this wasn't much of an issue for me, as I am almost always within arms reach of an electrical outlet, and now that so many of my friends are on an Android smartphone, we all share chargers.
Well that was probably a bad idea (umm, duh!?!?). I have since used no less than 6 different chargers (HTC stock, LG, Motorola, Samsung, and 2 different generic no-name), and have since found that my charging port has become a bit picky. It now requires a bit of wiggling and and sometimes some sort of careful balancing act to connect to a charger. Not sure which of the different chargers caused this, but I was wondering if anyone else has seen this happen?
Also, would this qualify under a warranty replacement, or should I just file an insurance claim?
Any help and suggestions are greatly appreciated.
Click to expand...
Click to collapse
I'm pretty sure that is somewhat of a known problem with some Evos. I have seen quite a few threads on broken charging ports and USB not working properly. I have never had the issue, so never actually checked the threads out. If you search on here or google 'Evo broken charging port" or something to that nature, you should find some answers. I'm not sure if that would get your phone replaced in store or if you'd need to file through insurance. Either way, I wouldn't tell sprint that you were using all different chargers on it, although that shouldnt matter anyways.
Im actually on my 3rd. evo. 1st one: the charger/usb port broke "internally" and with sprint TEP i went into the repair facility and they gave me a new one right there! In and out in less than 15mins. That one later fell into a now I have this one which works fine. Point of story... if ya got TEP then take it into the store unless the water stickers are red then your screwed.
Could be just the actual charger, my evo wont charge on my car charger anymore I have to put pressure on the charger port to get it to charge but at home my htc charger (the cable) work and my cable from mono price works to charge it as well.
Use your charger or find one that works and stick with it.
I rooted a friends EVO yesterday that had this problem. He didn't give me his charger, so I used my stock charger on it. On my Evo the charger works perfect. On this one I had to wiggle and jiggle the charger around in the phone and then hold it just right to get it to connect to my PC. It was a real pain in the a** to get it to stay connected and even lost connection a couple times in the middle of the rooting process. Luckily I ended up getting it rooted and installed MIUI and all is well, but yeah this is a know problem with Evo's. I would take it to Sprint and see if they will fix it. Unroot and return to stock first though.
My Evo recently started to answers the phone with the speaker phone enabled. Its super irritating as I have to click on the speaker phone for it to go back to normal. I googled online and some people say removing the battery works. However, i tried it but it still answers with the speaker phone on.
What rom setup are you using, I had the same problem using deck's 1.0 GB rom with sz 2.1.0 kernel. I did a full wipe and fresh install and the problem went away... its worth a try.
Sent from my PC36100 using XDA App
Im running Fresh v3.5.0.1 and netarchy-toastmod-4.3.2-cfs-nosbc-havs-less-universal-signed kernel.
Im in the process of backing up all my data to do a factory wipe and moving to MikFroYo v4.62. Hope its a software glitch and not hardware.
Just did a factory wipe (2x's), then cleared cache/davik (2x's) to be safe. Then installed MikFroYo v4.62. On first boot it goes directly to Car Dock. Im beginning to think its a hardware problem as I read online car dock runs when there is a short on the usb pins.
Unrooted and rolled back to the stock Sprint RUU. Everything is stock and it still has this speaker/car dock problem. I found this video on google and they talk about a DIY car dock usb cable. Apparently, car dock activates when pins 4 & 5 on the usb cable is shorted. Normally, Pin 4 is not used and Pin 5 is ground.
http://www.youtube.com/watch?v=IsshBuX-DfQ
In a normal USB cable, the wires are connected to the pins in a specific order.
For example:
Pin Name Cable color Description
1 VCC Red +5 VDC
2 D- White USB Data -
3 D+ Green USB Data +
4
5 GND Black Ground
So, with a micro usb cabled plugged into the phone I wiggle the usb connector and sure enough car dock fires up. Definetly a hardware issue. I hope Sprint will fix this one under the HTC 1yr warranty.
I believe it to be a hardware issue as well. My Evo started having this issue last week. Annoying as all hell but after trying different kernels and Roms and having no luck i started looking online for answers.
I tried cleaning the port and no luck.
I have a aftermarket plain Jane normal USB cord then i have an adapter that goes from normal USB (like BB Pearl) to mini USB for the Evo and its the only thing that will snap it out of the car mode. But only while its plugged in it will snap out of it.
If i unplug it or try using stock USB cord then it goes back into the car mode/ speaker phone frenzy/ cant use volume controls for playing music on ear phones.
This is a launch day Evo so its seen its fair share of bumps/ drops/ wear n tear but as of yesterday its after that 1 year mark. Not sure if they would warranty it now.
But alas, if they dont then i suppose i can use the insurance.
Ill keep this thread updated if i find anything solid that works.
Thanks,
wrong thread sorry.
Sprint replaced my phone under the hardware warranty ($35). I think it had to do with my phone looking like brand new with no scratches and stuff. Either way the shop said they never experienced the speaker phone problem but they usually get the bad usb port from users who cant charge.
Hey Sonjiin - Since you have also have a launch day phone. Today makes 1yr. Take it in and see if they will replace it. Good Luck!
I tried cleaning the port with Electronics contact cleaner and a cotton swab and like an idiot i used a bit to much and it got under the screen. The thing still works like a champ but it still didnt fix my issue. I ended up claiming Insurance on it. Ill be getting my replacement phone sometime today.
blkcamarozr28 said:
Unrooted and rolled back to the stock Sprint RUU. Everything is stock and it still has this speaker/car dock problem. I found this video on google and they talk about a DIY car dock usb cable. Apparently, car dock activates when pins 4 & 5 on the usb cable is shorted. Normally, Pin 4 is not used and Pin 5 is ground.
http://www.youtube.com/watch?v=IsshBuX-DfQ
In a normal USB cable, the wires are connected to the pins in a specific order.
For example:
Pin Name Cable color Description
1 VCC Red +5 VDC
2 D- White USB Data -
3 D+ Green USB Data +
4
5 GND Black Ground
So, with a micro usb cabled plugged into the phone I wiggle the usb connector and sure enough car dock fires up. Definetly a hardware issue. I hope Sprint will fix this one under the HTC 1yr warranty.
Click to expand...
Click to collapse
Good find on that man. I work in a Sprint service center and I tried replacing the charging port with a new one and it did the trick! Never would have guessed it to be a charging port issue. I would say it is either that, or if the solder on the ports bridges the connection between the 4th and 5th pin, shorting them out. Either way, that definitely fixed the problem. Great find. Thanks button has been clicked.
This is a very old thread, but there are TONS of them across the web with zero solutions... so if someone else should search for this like I did, I want to save them the trouble.
I was also having the problem that my phone would jump into dock mode constantly, and forcefully removing the dock app did little to help. While the speakerphone issue is annoying, the WORST part was that it kept turning on my screen randomly, and it leaves the screen on.
Anyway, the fix is to use an app called NoDock by NOTHIZE. You need to be rooted, but if you're not rooted, what the hell are you doing here?!?! It completely removed the issue for me, which is incredible. They do have a trial version that you can test for 7 days before you buy it, but they kind of have you over the barrel on this one: I tried a few other Play Store apps with no success.
And if you see this exact post a few places on the internet, it's because I'm just active enough to try to help others (I'm pretty excited right now that this is fixed) but I'm too lazy to do any major editing of my comments.
Easy Fix
I think I just figured it out. Free some space on your darn phone. Lol. Delete some of your text messages (Especially if you have conversations saved with 200+ messages). Move your big apps to you SD card (ex: Angry birds at 29+ Meg). Then pull the battery. Put the battery back in. Fixed my Evo.
I hope I'm as lucky as you.
Easy Fix
I think I just figured it out. Free some space on your darn phone. Lol. Delete some of your text messages (Especially if you have conversations saved with 200+ messages). Move your big apps to you SD card (ex: Angry birds at 29+ Meg). Then pull the battery. Put the battery back in. Fixed my Evo.
Click to expand...
Click to collapse
Bah.... checked and my internal memory still has 250MB free... (reverted ext-3 to 2). Jiggling it doesn't do anything to mine. SIGGGGGh
So I saw the disclaimer for the HTC Hero, however this is a completely different device / manufacturer (Besides, it's Google ).
I was charging my phone over night, like I usually do. However, when I woke up, I noticed that the phone wasn't charging and sitting at around 70%. So in the dark, I was plugging and unplugging the cable (You know, the fun things you do when you first wake up). After about 3 tries and seeing the device not even registering to being charging (Using the 'high pitch squealer' black charger cube that came with it), I turned the lights on. Noticed burn marks around the connector that goes into my Phone. Pulled the Cube out and that was the end of that.
Later in the day (when I came home from class), I contacted my Carrier (Rogers) and told them. They apologized for the inconvenience (a melted cable on a potentially flammable surface is an inconvenience >.>). They basically told me to go back to Cellcom and replace the unit. After this, I contacted Samsung, who actually, to my surprise, simply didn't care. The now damaged unit now shows up as USB 1.0, but this depends on the angle of the other USB cable.
The "tl;dr" is:
- Burn marks around USB connection to my Phone.
- Cable no longer functions. See the cable as to why, the one (and potential 2nd) ground pin has melted bits surrounding it them.
- Damaged Unit
- Samsung told me basically it's not their problem.
Pictures of the Cable. I can't really get inside my unit without voiding the warranty so there are no pictures of that.
hxxp://i.imgur.com/9kcEe.jpg
hxxp://i.imgur.com/8jubQ.jpg
Apologies about the picture quality, I took them with my Galaxy Nexus.
Anyone else have a similar experience/issue with this?
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Wow that sucks, I would expect the odds of that happening are pretty slim. I am surprised that samsung didnt care. I'd like to hear their reasoning behind it not being their problem. I am even MORE surprised that Rogers did care since they can very easily say that since they didnt make the phone that it isnt their problem to deal with and to contact samsung.
Wow , that sucks dude. I haven't seen that happen to a galaxy nexus yet. (It happened to me with my nook tablet, but that's a different story lol). The actual micro USB slot in the phone isn't burnt is it? If it is , you may want to just invest in an extra battery and external wall charger if you can't charge with another micro USB .( thats what I do, I haven't actually charged my nexus via USB since I got it). But if I were you , I would absolutely raise some hell with the carrier you bought it from until they give you a new one. I cant see how this could be your fault .
Sent from my Galaxy Nexus using XDA App
I have charged mine on the one provided, a different samsung charger, car charger from my Droid X dock, BB cable, and blackberry charger. Never had a problem. Sorry to hear that.
Holy crap. I had the charging problem that is a "known bug" until I realized that the cable that came with my phone was defective. I have half a dozen other Samsung cables around so it was no big deal to swap the useless cable and throw it away. But the thought of a defective cable causing a fire hazard situation is worrying.
Sent from my Galaxy Nexus using XDA App
yes
In answer to your question: I found this thread by searching for an explanation after my port and cable just now burned up while I was using the phone. Started to smell something funny, and then heard a crackling noise from the phone while seeking the source of the odor. I can only imagine what might have happened if I had been asleep in the other room rather than holding it in my hand when it happened! Not cool, Samsung.
The specifics: I was using the cable that came with the phone and the stock battery, but plugged into a multi-port USB charger. The information here helps my confidence that the problem wasn't my charger, thank God. I say that I can only imagine what might have happened because the loud crackling and intensifying burning smell gave me the distinct impression that it would have burst into flames if allowed to progress much further in the process. Also, the first symptom was failing to show it was connected to the charger, and one of the things I tried was unplugging it and plugging it back in (to a different port of my charger.) The charger doesn't seem to be malfunctioning or damaged, but the cable and port are similarly scorched. The phone made the same crackling noise immediately when connected to a different USB cable and stock charger (for a split second.) And other than that my phone is still working, now on the extended battery that was charged on an external charger; it's what I'm typing this with.
p1ague said:
In answer to your question: I found this thread by searching for an explanation after my port and cable just now burned up while I was using the phone. Started to smell something funny, and then heard a crackling noise from the phone while seeking the source of the odor. I can only imagine what might have happened if I had been asleep in the other room rather than holding it in my hand when it happened! Not cool, Samsung.
The specifics: I was using the cable that came with the phone and the stock battery, but plugged into a multi-port USB charger. The information here helps my confidence that the problem wasn't my charger, thank God. I say that I can only imagine what might have happened because the loud crackling and intensifying burning smell gave me the distinct impression that it would have burst into flames if allowed to progress much further in the process. Also, the first symptom was failing to show it was connected to the charger, and one of the things I tried was unplugging it and plugging it back in (to a different port of my charger.) The charger doesn't seem to be malfunctioning or damaged, but the cable and port are similarly scorched. The phone made the same crackling noise immediately when connected to a different USB cable and stock charger (for a split second.) And other than that my phone is still working, now on the extended battery that was charged on an external charger; it's what I'm typing this with.
Click to expand...
Click to collapse
Holy ****! That must of been a scary sight, and especially waking up to a smell of that. I am glad now that I have the landscape dock that I use for my charging purposes. I think now I will be extra cautious to plug in a usb cable into my phone and if I need to transfer any files I will either be using bluetooth (for the small files) or using ftp file transferring over wifi.
If I were in your shoes I would be calling Samsung to tell them about it and to see if they can take a look at it to see what was causing it and perhaps replace it.
I'm not entirely surprised by their lack of concern. My efs on my Nexus S corrupted on the stock 2.3.4 OTA. They not only would not fix my device but claimed it had corrosion on the circuit Printed Board Assembly and that was the issue and voided my warranty.
I've had the PBA inspected by a buddy of mine who all he does for a living is repair electronics, and the PBA has zero corrosion on it. My IMEI still comes and goes as it pleases on my Nexus S still to this day. Sometimes it returns after a few reboots with no SIM in sometimes its over a month and everything in between.
The point being is that when you own a phone they don't really care but when my TV broke they cared and fixed it immediately and sent someone to my house.
Good luck man I'd call and raise hell if you can't get a reasonable person to help you. The Galaxy Nexus hotline from the Play Store also deals with Galaxy Nexus devices not purchased from them I believe, at least there's an option for people who didn't buy them from Google in the menu when you call. (855)-83-NEXUS
Sent from my Galaxy Nexus using xda premium
Why did you apologize about the picture quality? They look fine.
Same thing here. Phone just stopped charging. I pulled the USB cable because I smelled burning/fire/smoke.
I looked at the USB plug and it was charred on the inside, as was the phone. Just... wow.
burned micro usb cable
so literally a few minutes ago i plugged in my charger into the wall and smoke came out of the microusb side and then from smoking went to burning, i just wanted to know if anyone else has had this problem and to warn you guys so that you dont plug it in and it burns your phone
Look for my other thread about the Galaxy Nexus.
Sent from my Galaxy Nexus using Tapatalk 2
This happened to me yesterday. Samsung does not care. Google does not care. Samsung wants me to send in the phone, no replacement, said the repair would start at $70. Seems unlikely I will be buying another Samsung device. Tempted to avoid all future Nexus devices too.
Long story short my nexus got sent to warranty by accident/someone else's mistake.. before I could flash factory rom and lock bootloader.
I'm pissed off and worried. The problem was that the charging jack gives issues. At times it charges properly, other times it thinks its through USB. Once a charger is connected after rebooting, the phone thinks the charger is always connected even after you remove the charger.
Will they look at this and say its a software problem (even though its not) and send it back with a voided warranty? Or will they change the part without checking software or even better send me a refurb right away? Or will I just get it unfixed where I can flash to factory then send back?
I really don't know what to do. So far its been 9 days since it was sent.
For those wondering I'm in Toronto.
bump
10characters
Did you try a different cable at least?
I have a random HTC cable that is bad (I think) says it's charging via USB when It's on AC, it even charges at USB speed. My original cable was loosing connection so I ordered a new one from Amazon for $6.99 (spend over $25 to get free ship)
http://www.amazon.com/Mediabridge--...8TIK/ref=sr_1_5?ie=UTF8&qid=1331187364&sr=8-5
In my honest opinion, rooting a phone shouldn't affect hardware like your USB port. My cable went bad from dropping my phone from my desk to my chair mat cause my chair would catch the cord and pull the phone. New cable fits nice and tight ;-)
shoman24v said:
Did you try a different cable at least?
I have a random HTC cable that is bad (I think) says it's charging via USB when It's on AC, it even charges at USB speed. My original cable was loosing connection so I ordered a new one from Amazon for $6.99 (spend over $25 to get free ship)
http://www.amazon.com/Mediabridge--...8TIK/ref=sr_1_5?ie=UTF8&qid=1331187364&sr=8-5
In my honest opinion, rooting a phone shouldn't affect hardware like your USB port. My cable went bad from dropping my phone from my desk to my chair mat cause my chair would catch the cord and pull the phone. New cable fits nice and tight ;-)
Click to expand...
Click to collapse
I know for a fact its faulty hardware. It's actually a common issue with this phone http://code.google.com/p/android/issues/detail?id=23789