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Back story
Joined T-mobile back in August & picked up the g3
After 12 days, the phone started to overheat pretty bad & was shutting itself down. Went into a T-mobile location the next day & they swapped it out for a new device. Phone was stock rooted, btw.
2nd device had headphone jack issues. Music was barely audible with the volume at maximum. Volume even sucked with my FIIO e6 amp. Also stock rooted.
Called and spoke to a rep. We chatted about devices & since I came from a note 2, he recommended I get the note 4. It was a bit too early for him to process the order since they didn't have all the info about the device yet(pricing, availability, etc)
He then told me to contact them in 14 days & they would have no issues swapping out the g3 for the note 4 at no charge. Since I am in the JUMP program, I am eligible for a swap out & since this would be my 2nd defective device, the $330 dollar down payment I put down would be transferred to the new device.
After speaking to them today, I was told none of that is true. My only option is a THIRD g3 or put down $414 for the note 4 as a downpayment. Apparently the $330 I handed over to them means absolutely **** since now they want more money. I told them to just send me another g3 since i really hate not being able to listen to music.
Did I shoot myself in the foot having them process the order for a new g3?
What are my options at this point?
mrmondaynight said:
Back story
Joined T-mobile back in August & picked up the g3
After 12 days, the phone started to overheat pretty bad & was shutting itself down. Went into a T-mobile location the next day & they swapped it out for a new device. Phone was stock rooted, btw.
2nd device had headphone jack issues. Music was barely audible with the volume at maximum. Volume even sucked with my FIIO e6 amp. Also stock rooted.
Called and spoke to a rep. We chatted about devices & since I came from a note 2, he recommended I get the note 4. It was a bit too early for him to process the order since they didn't have all the info about the device yet(pricing, availability, etc)
He then told me to contact them in 14 days & they would have no issues swapping out the g3 for the note 4 at no charge. Since I am in the JUMP program, I am eligible for a swap out & since this would be my 2nd defective device, the $330 dollar down payment I put down would be transferred to the new device.
After speaking to them today, I was told none of that is true. My only option is a THIRD g3 or put down $414 for the note 4 as a downpayment. Apparently the $330 I handed over to them means absolutely **** since now they want more money. I told them to just send me another g3 since i really hate not being able to listen to music.
Did I shoot myself in the foot having them process the order for a new g3?
What are my options at this point?
Click to expand...
Click to collapse
You should of gone to store to process the order. That is where the mistake was. Now they have you. Sorry. Keep calling and complaining.
BAD ASS G3
BACARDILIMON said:
You should of gone to store to process the order. That is where the mistake was. Now they have you. Sorry. Keep calling and complaining.
BAD ASS G3
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Click to collapse
Oops quoted the wrong person
Yep and any time you chat with someone try and do it in chat and not on the phone and have the transcripts emailed to you
CheesyNutz said:
Oops quoted the wrong person
Yep and any time you chat with someone try and do it in chat and not on the phone and have the transcripts emailed to you
Click to expand...
Click to collapse
No biggie he gets the point.
BAD ASS G3
BACARDILIMON said:
No biggie he gets the point.
BAD ASS G3
Click to expand...
Click to collapse
Yep
i work for t-mobile ... the jump program is like leasing with an option to buy. ... i have no idea why he would tell u he would swap out a g3 for a note 4 thats not even out yet at no charge when the pricing and device are totally different. I could understand if he offered u a glfex or something. But thats how the jump works ...whatever u paid already u lose ... but whatever u owe left .. u dont have to pay .. u just trade the phone in and put a down payment on the new phone. The 414 u have to put down is because of your credit history .. some people qualify for $0 down where u walk out with the device paying only taxes and they split the device price on your bill. ....
but i work in store and we always have problems with what customer care tells people and whats actual policy. For future reference always go in the store with questions unless its about billing. The cust care barely know anything about devices so if u do call ask to speak to the tech department.
bradbutter said:
i work for t-mobile ... the jump program is like leasing with an option to buy. ... i have no idea why he would tell u he would swap out a g3 for a note 4 thats not even out yet at no charge when the pricing and device are totally different. I could understand if he offered u a glfex or something. But thats how the jump works ...whatever u paid already u lose ... but whatever u owe left .. u dont have to pay .. u just trade the phone in and put a down payment on the new phone. The 414 u have to put down is because of your credit history .. some people qualify for $0 down where u walk out with the device paying only taxes and they split the device price on your bill. ....
but i work in store and we always have problems with what customer care tells people and whats actual policy. For future reference always go in the store with questions unless its about billing. The cust care barely know anything about devices so if u do call ask to speak to the tech department.
Click to expand...
Click to collapse
Either way he can't jump till 6 months after. So he is screwed unless you want to create holy hell and disconnect and they send you to retention people who will move the world for you.
BAD ASS G3
On the newer Jump plan the moment you have 50% paid off you can jump, be that 1 day past the 14 day return policy, or 8 months. The original Jump you had to wait 6 months. He can jump right now if he wants since he paid $330 up front on a $598 phone. He was told basically they would credit him back the $330 (basically a refund if within the first 14 days, usually minus a $50 restocking fee) after the 14 days was up. He trusted them, which unfortunately was his first mistake. His second was also believing the Note 4 would be the same price as the G3. The Note 3 was $730 when it debut last year.
bradbutter said:
i work for t-mobile ... the jump program is like leasing with an option to buy. ... i have no idea why he would tell u he would swap out a g3 for a note 4 thats not even out yet at no charge when the pricing and device are totally different. I could understand if he offered u a glfex or something. But thats how the jump works ...whatever u paid already u lose ... but whatever u owe left .. u dont have to pay .. u just trade the phone in and put a down payment on the new phone. The 414 u have to put down is because of your credit history .. some people qualify for $0 down where u walk out with the device paying only taxes and they split the device price on your bill. ....
but i work in store and we always have problems with what customer care tells people and whats actual policy. For future reference always go in the store with questions unless its about billing. The cust care barely know anything about devices so if u do call ask to speak to the tech department.
Click to expand...
Click to collapse
Well, now I know to only go in store or chat with customer care online.
In store, The rep told me I can opt for a different phone once half is paid off. She did say I would have to put down a down payment or just pay taxes depending on how soon i switch & the phone I plan to switch to.
When I spoke to customer care, the gentleman told me they would transfer over my $330 dollar down payment from g3 to note 4 considering I've had 2 defective devices. Had he just been honest & told me there is no way I'm getting into a note 4 without putting something down, i would be totally fine with things.
BACARDILIMON said:
Either way he can't jump till 6 months after. So he is screwed unless you want to create holy hell and disconnect and they send you to retention people who will move the world for you.
BAD ASS G3
Click to expand...
Click to collapse
Not necessarily. Jump 1 requires 6 months for the first jump. After your first jump you can jump 1 more time within the next twelve months. If his G3 was his first jump he could upgrade the next day to a different phone.
Jump 2 requires half the device paid for. If he put $330 down he has paid for half the device and can upgrade the next day.
I have a combination of Jump 1 and Jump 2 on my plan so I can upgrade different devices at different points lol
Retention Department doesn't always help. One benefit is the calls are all recorded. If you know the name and time of the agent you spoke with, you can usually have them pull the call and see what was said. (no they will not let you listen to the call). More than likely, they will just continue to swap your phone. I am not sure if TMOBILE has something like this but I know when I was with verizon after so many warranty swaps they ended up upgrading me due to the issues I was having. This would be something to look into on the customer retention side. What I have learned is TMobile only likes to look at the larger accounts. When it was just me and my wife having phone trouble no one cared. Now that I have 12 lines all with an EIP they like to give me free stuff. This is the only down side I have noticed with them.
bradbutter said:
i work for t-mobile ... the jump program is like leasing with an option to buy. ... i have no idea why he would tell u he would swap out a g3 for a note 4 thats not even out yet at no charge when the pricing and device are totally different. I could understand if he offered u a glfex or something. But thats how the jump works ...whatever u paid already u lose ... but whatever u owe left .. u dont have to pay .. u just trade the phone in and put a down payment on the new phone. The 414 u have to put down is because of your credit history .. some people qualify for $0 down where u walk out with the device paying only taxes and they split the device price on your bill. ....
but i work in store and we always have problems with what customer care tells people and whats actual policy. For future reference always go in the store with questions unless its about billing. The cust care barely know anything about devices so if u do call ask to speak to the tech department.
Click to expand...
Click to collapse
First off, I work in customer care. We wouldn't ever offer a GFlex in replace of the G3. We don't currently have those anymore. Every single department has those people who don't know what they're talking about. Trust me, I get at least 5-10 calls a day with people complaining about Retail doing stuff incorrectly or just pawning customers off on us because they did something wrong or they're not going to get anything out of the customer because you guys are based off commission.
BUT..Once again, both fields have people who don't know what they're talking about.
But OP, I'm not gonna lie, You pretty much have no choice but to do an upgrade or hope to god your replacement device works. Personally I think it's bull**** that the devices that are refurbed have a lot of problems. I've noticed that quite a bit and there's nothing Retail nor us in Customer Care can do about that or we would because It really bugs the **** out of us that a repair center can't do their job correctly and just make a device work and let it all fall back on us if something happens such as your situation.
---------- Post added at 11:12 PM ---------- Previous post was at 11:06 PM ----------
BACARDILIMON said:
Either way he can't jump till 6 months after. So he is screwed unless you want to create holy hell and disconnect and they send you to retention people who will move the world for you.
BAD ASS G3
Click to expand...
Click to collapse
There's actually two versions of JUMP.
JUMP!: Give you the ability to upgrade after 6 months of having the device no matter how much you owe.
JUMP! 2: Gives you the ability to upgrade your phone after you paid off 50% of your phone.
So OP depending on which one you have, there's also your options.
cpackar said:
First off, I work in customer care. We wouldn't ever offer a GFlex in replace of the G3. We don't currently have those anymore. Every single department has those people who don't know what they're talking about. Trust me, I get at least 5-10 calls a day with people complaining about Retail doing stuff incorrectly or just pawning customers off on us because they did something wrong or they're not going to get anything out of the customer because you guys are based off commission.
BUT..Once again, both fields have people who don't know what they're talking about.
But OP, I'm not gonna lie, You pretty much have no choice but to do an upgrade or hope to god your replacement device works. Personally I think it's bull**** that the devices that are refurbed have a lot of problems. I've noticed that quite a bit and there's nothing Retail nor us in Customer Care can do about that or we would because It really bugs the **** out of us that a repair center can't do their job correctly and just make a device work and let it all fall back on us if something happens such as your situation.
---------- Post added at 11:12 PM ---------- Previous post was at 11:06 PM ----------
There's actually two versions of JUMP.
JUMP!: Give you the ability to upgrade after 6 months of having the device no matter how much you owe.
JUMP! 2: Gives you the ability to upgrade your phone after you paid off 50% of your phone.
So OP depending on which one you have, there's also your options.
Click to expand...
Click to collapse
lol i work in retail ... sadly and i can say the same for CSR for carriers i get just as many people in to my phone center that have been "pawned" off on us too
It goes both ways, I know. I was just saying.
cpackar said:
First off, I work in customer care. We wouldn't ever offer a GFlex in replace of the G3. We don't currently have those anymore. Every single department has those people who don't know what they're talking about. Trust me, I get at least 5-10 calls a day with people complaining about Retail doing stuff incorrectly or just pawning customers off on us because they did something wrong or they're not going to get anything out of the customer because you guys are based off commission.
BUT..Once again, both fields have people who don't know what they're talking about.
But OP, I'm not gonna lie, You pretty much have no choice but to do an upgrade or hope to god your replacement device works. Personally I think it's bull**** that the devices that are refurbed have a lot of problems. I've noticed that quite a bit and there's nothing Retail nor us in Customer Care can do about that or we would because It really bugs the **** out of us that a repair center can't do their job correctly and just make a device work and let it all fall back on us if something happens such as your situation.
---------- Post added at 11:12 PM ---------- Previous post was at 11:06 PM ----------
There's actually two versions of JUMP.
JUMP!: Give you the ability to upgrade after 6 months of having the device no matter how much you owe.
JUMP! 2: Gives you the ability to upgrade your phone after you paid off 50% of your phone.
So OP depending on which one you have, there's also your options.
Click to expand...
Click to collapse
How would you know what version of jump you are on?
Uttrader said:
How would you know what version of jump you are on?
Click to expand...
Click to collapse
Call in or go to T-Mobile.com and check your plan or look at your bill. It'll tell you.
cpackar said:
First off, I work in customer care. We wouldn't ever offer a GFlex in replace of the G3. We don't currently have those anymore. Every single department has those people who don't know what they're talking about. Trust me, I get at least 5-10 calls a day with people complaining about Retail doing stuff incorrectly or just pawning customers off on us because they did something wrong or they're not going to get anything out of the customer because you guys are based off commission.
BUT..Once again, both fields have people who don't know what they're talking about.
But OP, I'm not gonna lie, You pretty much have no choice but to do an upgrade or hope to god your replacement device works. Personally I think it's bull**** that the devices that are refurbed have a lot of problems. I've noticed that quite a bit and there's nothing Retail nor us in Customer Care can do about that or we would because It really bugs the **** out of us that a repair center can't do their job correctly and just make a device work and let it all fall back on us if something happens such as your situation.
---------- Post added at 11:12 PM ---------- Previous post was at 11:06 PM ----------
There's actually two versions of JUMP.
JUMP!: Give you the ability to upgrade after 6 months of having the device no matter how much you owe.
JUMP! 2: Gives you the ability to upgrade your phone after you paid off 50% of your phone.
So OP depending on which one you have, there's also your options.
Click to expand...
Click to collapse
Upgrade TWICE per year after the first initial 6 months(This doesn't happen anymore once it's completed) has been done. I can't jump on my line until Jan 18 2015(year resets). I never had to wait 6 months between my two jumps. I did have to wait 1 month to have the EIP show up before I could jump the second time.
Jump! 2 is just as you said.
Tidbits said:
Upgrade TWICE per year after the first initial 6 months(This doesn't happen anymore once it's completed) has been done. I can't jump on my line until Jan 18 2015(year resets). I never had to wait 6 months between my two jumps. I did have to wait 1 month to have the EIP show up before I could jump the second time.
Jump! 2 is just as you said.
Click to expand...
Click to collapse
Did you do that in retail? Lol
cpackar said:
Did you do that in retail? Lol
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Click to collapse
The first jump I did it through retail.
iPhone 5 to Z1S to HTC One.
I can't jump until the Z1S release date. +1 year. So January 2015 sometime.
Sent from my unknown using Tapatalk
Tidbits said:
The first jump I did it through retail.
iPhone 5 to Z1S to HTC One.
I can't jump until the Z1S release date. +1 year. So January 2015 sometime.
Sent from my unknown using Tapatalk
Click to expand...
Click to collapse
Weird. Normally it won't let you haha. Thats cool tho. I couldn't jump so i added a line got the g3 and gave my mom the s5 as a birthday present haha
cpackar said:
Weird. Normally it won't let you haha. Thats cool tho. I couldn't jump so i added a line got the g3 and gave my mom the s5 as a birthday present haha
Click to expand...
Click to collapse
I noticed that if the EIP doesn't show up you can't jump. Stop technically it's a billing cycle between jumps. I noticed that with my other line when jumping out of the Z1S to the Flex I had wait until the EIP to show up.
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
Click to expand...
Click to collapse
Ignorance, laziness, want a pay day after it bursts :silly:
jjayzx said:
Ignorance, laziness, want a pay day after it bursts :silly:
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Click to collapse
Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
Click to expand...
Click to collapse
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
There is no way to get rid of it, unless you exchange it..
Sent from my SM-N930V using Tapatalk
Mr Smith is saying to exchange it because it's best to exchange it.
Sent from my SM-N930V using Tapatalk
I have been trying to exchange mine since the recall notice. This is all I get from Verizon
"We want you to be happy with your device. The Note 7 is available now. Here's a link to get you started: http://spr.ly/6011B7vPc . Do you have any other questions?"
Problem is, I purchased mine from Costco. They still don't know when they will have them. Lesson learned, don't buy phones from Costco.
pfcland said:
Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
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Click to collapse
Translation, please
---------- Post added at 02:35 PM ---------- Previous post was at 02:34 PM ----------
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
Click to expand...
Click to collapse
Russian Roulette is risky.
pfcland said:
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Click to expand...
Click to collapse
Exchange it.
Sent from my SM-N930V using Tapatalk
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
Click to expand...
Click to collapse
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phones and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Click to expand...
Click to collapse
How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
overbyc1 said:
How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
Click to expand...
Click to collapse
Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Click to expand...
Click to collapse
Justinphxaz said:
Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
Click to expand...
Click to collapse
Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
overbyc1 said:
Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
Click to expand...
Click to collapse
Glad to hear you got yours exchanged, sucks the Mrs still has her original Note7 though, hopefully you can get a silver one for her soon. This was my concern, they never seemed to have a real game plan or mention of giving current Note7 owners first dibs to exchange for the new safe Note7's. Now you're running around trying to find silver and have to compete with people who want a Note7 on top of those who just want a new safe one. It shouldn't be this way at all. A major majority of the potentially unsafe Note7's should be exchanged first then allow new sales to the general public. But yeah if you can't find a silver one soon, call them up and try to get them to overnight you a silver one. I just got a notification that both of our Note7's are on a FedEx truck out for delivery. Should have them here in a few hours.
ChrisAC84 said:
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
Click to expand...
Click to collapse
People like to play Russian Roulette [emoji15]
californiarailroader said:
People like to play Russian Roulette [emoji15]
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Received my two new Note7's around 11am this morning, dropped off from FedEx. So happy to have a safe Note7! Nice and new and it works just as well if not better than my original Note7. Now I just need to setup my wife's new Note7 and then go bring the original two back to a Verizon Corporate store. The piece of mind and hopefully being able to keep the old chargers, S-Pen's, tips and connectors is well worth doing an exchange and having to set everything up again. Have you or anyone you know taken advantage of the $25 bill credit? Do we just ask for it once we turn in the OG Note7's?
Right now i am frustrated, upset and just don't know how to swallow this. Ill try to be short. Need advice on what to do.
I have previously had issues with two of my google xl phones.
I have returned one of them.
Received the second one as a replacement which was also problematic.
I have decided to return the Pixel stand along with that replacement phone together and get a refund. (Since pixel and the stand came as a deal)
Google sent me the packing slips, I remember asking the rep can if i could ship both items in one box to which i received a reply "yes" (not that it makes a difference)
I came to UPS gave the lady the box. phone and stand was in it. I also put return paperwork for the phone and for the stand in the box in front of her and past her two shipping labels. One for the stand and one for the phone. She closed the box and put only one packing slip on the box. Told me i have put the paperwork in the box already. There is no need to put the second shipping labels as its going to the same place. You get where im going with it now?
Google received the package in 2 days and started to process the refund for the pixel stand (as that was the packing slip she chose)
I have called them asking them about the phone and they knew nothing of it.
After over 4 weeks of trying to call them and get answers of my escalated case i received little to nothing. In fact calling them 3 weeks after they"ve received the package to get answers and they didn't even get my story straight. I had to tell them again what had happen. Obviously, shipping rep Lori, have told me not to worry, the box went into one room. They will find it......
So just now, i get an answer in my email saying "the package didn't contain the device" therefore no refund.
Feel free to tell me im an idiot do ship and do what i did. As Im entertaining that idea as well, sadly.
Im know what i put in the box so either UPS or Google had lost it or took it
I did take few pictures of the box with the phone and stand and packing papers in that UPS store before shipping them out.
If they would have told me right away there was no item i would have went to UPS store while the lady still remembered me. May be if they had video surveillance they could have pulled it as well. Now after a month im not so sure bout neither.
Cant they look at the pictures and see the time, date, location, authenticate it? Doesnt UPS ship the package with weight shown?? Im sure weight of the package was way heavier then just a single pixel stand. Wonder if they even called UPS.
Its very hard to swallow this as a lesson.
Tomorrow ill go talk to UPS see if i can get some answers. Ill call google tomorrow as well, see if i could get some answers as well.
I don't have any experience with returning items, but I do know that when trading in phones for credit towards a new device it explicitly states that you must send a separate package for each device being traded in as they are tracked individually. Sorry to hear that happened but if they had already paid for the shipping labels I guess I would have just boxed and sent separately since I wasn't paying the shipping...
I had the same issue with a phone I bought for my mom. They sent us the wrong phone and instructed us to refuse delivery and return to sender. Long story short, since they didn't tell me to use a label or send me one for return the phone got lost. So I was out $300 and three months of arguing. To make it worse they still tried to charge me the fee on Fi for not activating the phone on the plan. It really rubbed me wrong and even after all the good years they treated me well it still made me sour.
fury683 said:
I don't have any experience with returning items, but I do know that when trading in phones for credit towards a new device it explicitly states that you must send a separate package for each device being traded in as they are tracked individually. Sorry to hear that happened but if they had already paid for the shipping labels I guess I would have just boxed and sent separately since I wasn't paying the shipping...
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It was a refund tho. I wish it would say anywhere what you wrote, would have saved me.
As soon as they received the package I had a feeling they scanned it and tossed it to the side. Did little to nothing to investigate either.
Hoshneer said:
I had the same issue with a phone I bought for my mom. They sent us the wrong phone and instructed us to refuse delivery and return to sender. Long story short, since they didn't tell me to use a label or send me one for return the phone got lost. So I was out $300 and three months of arguing. To make it worse they still tried to charge me the fee on Fi for not activating the phone on the plan. It really rubbed me wrong and even after all the good years they treated me well it still made me sour.
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Sucks. I still can't swallow the loss.
All I have is these two pics.
Someone took or lost the phone.
It's painful to eat this.
Good luck, sounds like a nightmare.
Thegirlwiththepixel said:
Good luck, sounds like a nightmare.
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thx, it is.
From the moment i walked out of that UPS store i had a bad feeling. Thats why from my first call to them ive been pushing them to check and find the package but that goes nowhere when all people do is read the scrip on the phone. led nowhere. I know what i packed in and what i brought to UPS, so its blows so hard that im losing 1275 Cnd.
Will go to that ups place tomorrow, hope that lady works is there and pray to god she remembers me and our conversation. So we could go back to those fvckers and say look harder for the damn device.
As soon as they would have opened that box they would have seen two items and two pieces of paperwork for each.
Errrr I'll stop venting.
File against them in small claims court. Around here it costs like 50 bucks to file. That will at least get their attention.
I am about to do it over the 50 pre order credit, just because I am pissed about their BS.
Or maybe a shipping claim with the carrier.
TonikJDK said:
File against them in small claims court. Around here it costs like 50 bucks to file. That will at least get their attention.
I am about to do it over the 50 pre order credit, just because I am pissed about their BS.
Or maybe a shipping claim with the carrier.
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Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
I wonder if the lady at the store took it after you left. She could of easily told another employee/driver that hey there's a $1000 phone in there take it. Not very uncommon for UPS/FedEx etc to steal from customers.
OkayGK said:
Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
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Unfortunately, the pictures don't show a phone or a stand. They only show a box and some bubble wrap. So I don't think that's going to do it. Also, I don't think a UPS employee would take a $1000 traceable device and put at risk a job that probably pays a decent salary. But something happened to the device and you will just need to keep on Google to find out what happened. Has the phone been turned on? They should have a record of that as well as blacklisting the IMEI. It might take a while but with persistence you should get your money back.
Hello OkayGK, hope it all works out for you. I'm waiting for my phone to arrive. It's been 2 weeks. Can you please tell me how to get in touch with company reps. Thanks. Again I hope they resolve your issues and you get your refund. Good Luck.
Baby BB said:
Hello OkayGK, hope it all works out for you. I'm waiting for my phone to arrive. It's been 2 weeks. Can you please tell me how to get in touch with company reps. Thanks. Again I hope they resolve your issues and you get your refund. Good Luck.
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Hey. Funny I deleted my bookmark for Google support the other day to clean up my chrome Abit. I have the number for the saved to my phone. Didn't think I'd need the bookmark anymore.
Search through Google store in your account settings.
Should find it somewhere there.
For Canada here's the # (855) 836-3987
OkayGK said:
Hey. Funny I deleted my bookmark for Google support the other day to clean up my chrome Abit. I have the number for the saved to my phone. Didn't think I'd need the bookmark anymore.
Search through Google store in your account settings.
Should find it somewhere there.
For Canada here's the # (855) 836-3987
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Click to collapse
Thanks for the info. I will look in my settings for contact info. I never got an email from them saying it was shipped yet. So i guess it's just do to normal delay time. I think if is not shipped the support reps. will not have any status info. on order.
I've read stories about people doing chargebacks in similar situations which can result in your entire Google account being closed. Just FYI if you intend to dispute the charge or file small claims, they may just close your account and move on.
zetsumeikuro said:
I wonder if the lady at the store took it after you left. She could of easily told another employee/driver that hey there's a $1000 phone in there take it. Not very uncommon for UPS/FedEx etc to steal from customers.
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Anything is possible but the lady was older and seamed nice. I kept thinking it was on googles end.
I went to talk to UPS, lady wasn't working. Talked to another gentleman there. He told me he will talk with her as well as if i need a letter from them they can assist. I was told as soon as the package leaves that store it is in UPS hands. So now, i think a driver or anyone else could have taken the item as well. Again, anything could happen at this point. I can entertain the ideas left and right where that phone could be.
Sucks
bobby janow said:
Unfortunately, the pictures don't show a phone or a stand. They only show a box and some bubble wrap. So I don't think that's going to do it. Also, I don't think a UPS employee would take a $1000 traceable device and put at risk a job that probably pays a decent salary. But something happened to the device and you will just need to keep on Google to find out what happened. Has the phone been turned on? They should have a record of that as well as blacklisting the IMEI. It might take a while but with persistence you should get your money back.
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Yeah, i doubt ups store took it, however drivers could... I've heard stories. Also, remember the story where google had chose a shipper to deliver phones to us and that company would take the phones out of the boxes and ship empty boxes? i think i read it somewhere here. Had me so paranoid, i was taking videos while unboxing my phones.
What UPS guy told me today is as soon as the package leave their location it goes to a wh. Where they weight the package and charge google according to its weight. Im sure they could look at that and see how heavy the box was when UPS shipped it. That would tell everything right away. If it was as light as just a stand means phone was taken out. If the package was heavy enough for a stand and a phone/accessories then its on googles end. Of course i could have put stones inside those boxes. Yet i wasnt even lucky enough to have google come back to me with that. Still have to call them see what where how etc.
I would not want to band the Imei as it can probably be changed remotely. Least if I let the IMEI number be there is a chance if the phone is in use it could show.
fury683 said:
I've read stories about people doing chargebacks in similar situations which can result in your entire Google account being closed. Just FYI if you intend to dispute the charge or file small claims, they may just close your account and move on.
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Sadly, i understand. I paid of my Mastercard as i kept waiting for weeks to get refund from them. I could of gave that phone or bought a new phone for my gf, or use that money for something else. The fact that some asshole may be using my phone or someone made a fvck up and got away with it, whether its UPS or Google, now thats hard to swallow. Im trying to be possessive and making my peace with it but ill also will keep trying to do everything i can to get the refund. Cant give up, yet. Im not rich to close my eyes on this it hurts and even rich people probably would still fight this.
here is the last response form google rep who was looking after my case.
Thank you for contacting Google Support!
Thanks for contacting us about your order. We’ve carefully reviewed your case and our records confirm that the package you have sent us does not contain the device, therefore we have not processed the refund.
As a next step, you may consider initiating an investigation with the carrier or notify local law enforcement. We’ll be happy to assist in an investigation.
The more I think about this, it's a straight up UPS claim and you will not have much if any trouble getting UPS to pay up.
How did you purchase the phone? All debit and credit cards with Visa/MasterCard on them have protection built in. Contact your card provider. It does not matter if you paid it off. Hopefully you have the UPS tracking # too as they are likely the ones that your card or Google is going to go after, after the fact as all shipments have insurance on them.
OkayGK said:
Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
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Any update? I hope you able to make headway, sending good vibes.
smartymcfly said:
How did you purchase the phone? All debit and credit cards with Visa/MasterCard on them have protection built in. Contact your card provider. It does not matter if you paid it off. Hopefully you have the UPS tracking # too as they are likely the ones that your card or Google is going to go after, after the fact as all shipments have insurance on them.
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I have two credits link to google as well as paypal. Now i think just one credit as the limit on it was increased so there was no need for another but at the time of purchases ive had two.
I don't know why the credit card is liable for this. I know, i know get my money anyway... who cares where it comes from but now the more i got to sleep on it the more im bothered by the fact i got owned and less by the money. No im not rich, i want the money but its hard to explain. All i know it bothers allot.
I just dunno anymore, lost a bit. again, friday i found out from google they couldnt find the device and now its monday. Less im bothered by the money more im bothered by the scam or mistake someones made. stings.
Thegirlwiththepixel said:
Any update? I hope you able to make headway, sending good vibes.
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Not yet, ive been so so busy. still am but hopefully im going to call google later on today. see whats up and then call UPS and try to file a claim.
The more i read their email (google). I posted on the first page. The more i understand that they asked me to contact my carrier, meaning not google but my cell phone carrier. WTF, how is carrier responsible. And Police im guessing which is again nor here or there but hey if i need to ill go to authorities.
My priority as of now and im not so upset anymore is
Call google and find out
Did they get my package (the box)
When they opened, what was in the box?
One item (stand) or two Items( phone and the stand) or non? As they were not clean in the email and even refund for the stand didnt come in.
More importantly. UPS store told me USP will charge them for package weight. So how heavy was the box? So if the box was 6 pounds (3 pounds for phone and 3 for a stand) and they received the box and it was light as nothing was in there, wouldnt that hit red flags automatically? Light box, when opened nothing in it, yet it says its 6 pounds. UPS wtf, where are items. or am i wrong?
Unless google doesnt weigh the products then by that definition they should be liable in my mind, as UPS can be sending empty boxes non stop and google can tell customers fuk off, u sent us nothing. You know what i mean.
So that info is going to be crucial for me, If i can get someone on the line who can actually provide me something instead of looking at the screen reading what it says there and saying "sorry" every two min.
I'll keep you all updated, thank you for the support.
Just want to air my frustration hat pre order in the UK was almost immediately sold out. Wanted to get one on the upgrade program. I have memories of this happening with the s9+. Seems like bad planning again. I bet the free buds wont be available when the phone is. Mind you will give me time to see one in the shops.... as seem like a massive phone and may be too big. Rant over.
Was available for a week before selling out.
John Lewis have stock
https://www.johnlewis.com/browse/el...g/galaxy-s20-ultra-5g/_/N-a8vZ1z13z13Z1yzh22d
felixthecat said:
Just want to air my frustration hat pre order in the UK was almost immediately sold out. Wanted to get one on the upgrade program. I have memories of this happening with the s9+. Seems like bad planning again. I bet the free buds wont be available when the phone is. Mind you will give me time to see one in the shops.... as seem like a massive phone and may be too big. Rant over.
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Keep checking, they keep going in and out of stock. I was told on Friday that they would be back in stock for preorder first week of March but an hour later I got one in my basket and preorder completed. I just checked out of curiosity and was able to place a black into my basket so keep trying
wanted the Gray 128 but only the Black available, went to order black but was out of stock by time i got to basket. keeps occurring. its like they only get a small number in at a time then go out of stock within a short period. not giving me enough time to enter my imei number for a trade in before its out of stock again.
You'r not allowed to trade-in in conjunction with the upgrade programme. Problem is the s9 + trade in value is so much better with Samsung that its stopping me going elsewhere for the handset.
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
roirraW edor ehT said:
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
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I'm not mad? It's just kinda like really? I had two phones in the past that I bought new from Motorola and Oneplus that sent me brand new replacements. And my oneplus I owned for two MONTHS. I have had my 6 pro for 11 days I believe? It's just kinda like WOW. Haha my girlfriend and I were like no... we're not mad, but just cancel it.
Out of curiosity, for the sake of science, do you mind posting the logcat output capturing a few of these camera freeze up and reboot occurrences? Thanks
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
Or going by factory seconds where some did not make it out due to quality assurance checks, some phones are just born "frankenphones" at the factory itself.
zetsumeikuro said:
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
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Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
roirraW edor ehT said:
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
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Click to collapse
True, they do label those as "refurbs" as well. Would make sense they'd be mailing those out as they probably have little to no stock of brand new phones. I wouldn't care too much if I got someone's return as long as there's no cosmetic issues or mechanical issues on the device.
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
The issue is the uncertainly on the degree of cosmetic/mechanical issues, making it a strict no from me at the retail price.
Ideal solution would be a $200 rebate on a certified refurb unit or a full refund for the inconvenience, stress, mental angst
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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I wouldn't accept anything but new within the first 30 days. In your case they definitely should be giving you a brand new one. You probably got a crappy rep, I would try again with another one. Easier said than done with how nonexistent support has been since launch. Within the first 14 days they're supposed to give new devices as a replacement. Good luck man!
Depending on how much I love the product, I usually try to rule out user error first because no product is bug-free or perfect, else simply I return it since it is clearly not worth my time trying to beta test their product and buy a more reputable and reliable product.
In the Android world, Samsung has excellent brand loyalty for this reason and something Google should learn from if they wish to retain their customer base and build brand loyalty.
I mean no disrespect at all to any fans of Samsung - I loved my Galaxy S3 a long time ago. But the way Samsung's software doesn't work well for my usage, and how they make some things not work as well as they do on Pixels made my wife and I return to Pixels and sell our Note 10+ after only a year and a half - and I usually keep a phone for 3 years or at least until it's no longer updated.
The Note 10+ hardware was top-notch. Couldn't stand the software, though, and my P6P is already working much better for my wife and I than the Note 10+ was.
Low inventory could result in sending refurbished one's...
Gytole said:
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
Click to expand...
Click to collapse
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the (replacement) phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch. Also, as mentioned, return window might be a deciding factor.
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
Morgrain said:
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch.
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miravision said:
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
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I had a couple minor quirks, but the dealbreakers for me were
a) random reboots (didn't bother me the first 1 1/2 days because they only happened in idle, but then the phone randomly rebooted whilst I used it to navigate, that was unacceptable)
b) heavy lens flicker, even with clean glass (random rays of light whenever in 70% of shot pictures against/ with the sun)
Since using the replacement device, I neither had random reboots nor any more heavy lens flicker. Its possible ofc that these were software and not hardware isses, but since I set up my P6 Pro replacement the same way that I set up the "original" p6 pro one (cable backup transfer from my previous phone), it's hard to find that out.
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
Click to expand...
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Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement if it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him I was a little ambiguous with my phrasing and to this day I still wonder if it was a new phone.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago...
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
Click to expand...
Click to collapse
Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement of it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him it was a little ambiguous with my phrasing.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago
Google has been doing this for years, this is nothing new.