Related
Check out this screen shot, idk why my phone says im eligible. Once I click through the process I am able to add a phone to the cart at the new contract price, but im not sure if its a mistake and if I go to the store theyll notice the error, but like I said, it lets me go through online no problems.
That looks like "early upgrade" ... 20 months from your 2 year renewal they'll start spamming you with it. If you still have "new every 2" discounts then you'll lose it if you upgrade now. At least I believe that's the case -- I can't use my final NE2 until the 29th but I've been upgrade eligible for a while now.
Tapatalk Pro Sig. Yep, boring.
I bought my other phone on contract on May 4th, so 20 months would be January. I just dont get why it says 3/22/12 but still allows me to go through with the upgrade process. If its a glitch, I don't want to go into the store and have them catch it and shoot me down if I can order online and have it go through the system fine.
DroidHam said:
I bought my other phone on contract on May 4th, so 20 months would be January. I just dont get why it says 3/22/12 but still allows me to go through with the upgrade process. If its a glitch, I don't want to go into the store and have them catch it and shoot me down if I can order online and have it go through the system fine.
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Click to collapse
I'd prefer knowing it's a glitch or not because chances are, if it is, you'll purchase a new phone at the discounted rate only to find out later you were charged full retail when they realized (again, if it was) their mistake. Chances are it's legit but I'd rather have the piece of mind if it were me.
cykotix said:
I'd prefer knowing it's a glitch or not because chances are, if it is, you'll purchase a new phone at the discounted rate only to find out later you were charged full retail when they realized (again, if it was) their mistake. Chances are it's legit but I'd rather have the piece of mind if it were me.
Click to expand...
Click to collapse
Really hoping if it is a glitch it will go through the system no problems, and by the time they catch it (if they do) it will be time for my actual upgrade and they'll let it slide. However, I can't imagine they manually review every online order to verify it's actually eligibile, but I don't know if I can wait to order the Nexus online if it's in stores before it's online. I'd hate to check on it and have it fixed and be stuck paying full price for the phone
I guess ill wait and see, hopefully I Can order the nexus online this week when/if it gets released.
When new phones are available in store, are they usually available online the same time?
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
Click to expand...
Click to collapse
Ignorance, laziness, want a pay day after it bursts :silly:
jjayzx said:
Ignorance, laziness, want a pay day after it bursts :silly:
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Click to collapse
Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
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Click to collapse
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
There is no way to get rid of it, unless you exchange it..
Sent from my SM-N930V using Tapatalk
Mr Smith is saying to exchange it because it's best to exchange it.
Sent from my SM-N930V using Tapatalk
I have been trying to exchange mine since the recall notice. This is all I get from Verizon
"We want you to be happy with your device. The Note 7 is available now. Here's a link to get you started: http://spr.ly/6011B7vPc . Do you have any other questions?"
Problem is, I purchased mine from Costco. They still don't know when they will have them. Lesson learned, don't buy phones from Costco.
pfcland said:
Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
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Translation, please
---------- Post added at 02:35 PM ---------- Previous post was at 02:34 PM ----------
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
Click to expand...
Click to collapse
Russian Roulette is risky.
pfcland said:
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Click to expand...
Click to collapse
Exchange it.
Sent from my SM-N930V using Tapatalk
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
Click to expand...
Click to collapse
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phones and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Click to expand...
Click to collapse
How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
overbyc1 said:
How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
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Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Click to expand...
Click to collapse
Justinphxaz said:
Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
Click to expand...
Click to collapse
Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
overbyc1 said:
Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
Click to expand...
Click to collapse
Glad to hear you got yours exchanged, sucks the Mrs still has her original Note7 though, hopefully you can get a silver one for her soon. This was my concern, they never seemed to have a real game plan or mention of giving current Note7 owners first dibs to exchange for the new safe Note7's. Now you're running around trying to find silver and have to compete with people who want a Note7 on top of those who just want a new safe one. It shouldn't be this way at all. A major majority of the potentially unsafe Note7's should be exchanged first then allow new sales to the general public. But yeah if you can't find a silver one soon, call them up and try to get them to overnight you a silver one. I just got a notification that both of our Note7's are on a FedEx truck out for delivery. Should have them here in a few hours.
ChrisAC84 said:
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
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People like to play Russian Roulette [emoji15]
californiarailroader said:
People like to play Russian Roulette [emoji15]
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Click to collapse
Received my two new Note7's around 11am this morning, dropped off from FedEx. So happy to have a safe Note7! Nice and new and it works just as well if not better than my original Note7. Now I just need to setup my wife's new Note7 and then go bring the original two back to a Verizon Corporate store. The piece of mind and hopefully being able to keep the old chargers, S-Pen's, tips and connectors is well worth doing an exchange and having to set everything up again. Have you or anyone you know taken advantage of the $25 bill credit? Do we just ask for it once we turn in the OG Note7's?
This is the last message I will type with my Note7, after I finish this I will wipe and put it in its box for collection tomorrow. Every item lovingly wrapped in its original packing and lables perfectly packaged looking like the box was never opened.
Do you think Samsung would mind if I kept the ota adaptor?
Also do I just hand over the Note7 box or should I wrap it in something?
I will now see some of you in the one plus 3 forum or next year if Samsung can convince me to go to a note8 I will be there.
Weather your keeping or returning I wish you all the best.
M
I'd keep everything but the phone.
teegunn said:
I'd keep everything but the phone.
Click to expand...
Click to collapse
I thought you had to return everything in the box?
I would love to keep the accessories. Just don't want to mess up refund etc
I am pretty sure a lot of people just sent the phone in and kept the accessories. I know that's what I am going to do. I doubt there will be anything said or done about it. Hell, I spent hundreds on accessories for my Note 7 that will be useless once I turn the phone in, so it is a very small thing to keep the charger and cord IMO. Doesn't nearly make up for all I lost in the big picture.
ooMoo you don't say what country you are in but from what I remember of your previous posts you are UK based like myself.
I've returned both the original and replacement phones. Each time I only returned the phone (the first one I even kept the Spen as a spare for the replacment) and have had no problems and now received my refund from Samsung.
It's not like they can do anything with second hand accessories, they'll just become more landfill. Be eco-friendly and keep them!
TomTanderson said:
It's not like they can do anything with second hand accessories, they'll just become more landfill. Be eco-friendly and keep them!
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Click to collapse
I'm sure the bits would come in handy. I just hope if I do keep a few bits I'm as lucky as you when they check.
it all depends if they check, O2 actually commented on the fact I never put the USB lead and S-Pen nibs in with the first replacement, ended up they did want them when I said they were welcome to send someone to pick them up like they did the phone. with the final return they wanted the Gear VR back I was going to send it back I have no use for it any more, the courier refused to take anything more than the phone in the box, I had to wait over a week after them getting the phone collected before I could even get them to remove the Note off my account so I could get another phone, during that time they complained about the Gear VR not being there so I offered to return it to a store or send it back if they sent a paid packet but they decided it didn't matter so they obviously had the phone it was still about another 4-5 days before I could get them to remove the phone from my account by that point I had got a a Pixel XL from EE and told them they could go fornicate with a rusty pole.
but then what can you expect from the firm that once told me 3G was a failure and no one would ever use it.
so what you have to send back depends on the firm you got your phone from and how crap and unhelpful they are.
Samsung does not care about anything but the phone. Not the stylus nor the accessories nor the VR or SD card or Gear Fit2 that were issued on promotion.. They do not care if you take a hammer and smash the Note7 to bits. They just want the Note back so they can check it off the list and send it to a recycling firm.
IF you run into some shady sellers that require you to produce the Promo items or accessories know that they only want to be able to profit from your gullibility or the goodness of your heart.
ooMoo said:
This is the last message I will type with my Note7, after I finish this I will wipe and put it in its box for collection tomorrow. Every item lovingly wrapped in its original packing and lables perfectly packaged looking like the box was never opened.
Do you think Samsung would mind if I kept the ota adaptor?
Also do I just hand over the Note7 box or should I wrap it in something?
I will now see some of you in the one plus 3 forum or next year if Samsung can convince me to go to a note8 I will be there.
Weather your keeping or returning I wish you all the best.
M
Click to expand...
Click to collapse
Damn mate. I feel ya.
I have to return mine tomorrow too. And although I've already moved on to the LG V20, it still hurts prepping it for return. It's like losing your first love, you can't quite get over it completely.
Yeah... The note 7 was probably the perfect phone
I myself have moved to the v20 and am loving it. But I still remember my note 7 days...
Anyways, they let me keep all the accessories.. Cables, charger, adapters.....
Oh yeah, I'm definitely keeping the rest. Just returning the phone.
Especially the S Pen. I'm just gonna get maybe the Note 8.0 pre-owned, and then use the S Pen on it.
That's it for me. My Note 7 has departed. Feeling depressed now.
Don't feel so sad. If you can wait for Note8, it will be thabomb . OK, bad joke. But those that say Note8 should be amazing are probably right because Samsung needs to get their reputation back badly.
BozQ said:
That's it for me. My Note 7 has departed. Feeling depressed now.
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Click to collapse
I know the feeling very well. It sincerely does pi55 one off. Such an incredible device and we can't own it? Rather surreal.
Been one hell of a ride. Oh well we must all look to the future with the hope the Note 8 will be another dream mobile.
Ryland
whoofit said:
Samsung does not care about anything but the phone. Not the stylus nor the accessories nor the VR or SD card or Gear Fit2 that were issued on promotion.. They do not care if you take a hammer and smash the Note7 to bits. They just want the Note back so they can check it off the list and send it to a recycling firm.
IF you run into some shady sellers that require you to produce the Promo items or accessories know that they only want to be able to profit from your gullibility or the goodness of your heart.
Click to expand...
Click to collapse
Carphone Warehouse here in the UK are the country's biggest mobile phone supplier. in addition, all the Samsung stores in the UK are in fact staffed and run by Carphone Warehouse.
Carphone Warehouse insist on you handing the GearVR over.
I got my fire proof box to send my phone back a couple of days ago. I only put the phone in the box. I even kept the s-pen for my next device that it might be compatible with.
Chippy_boy said:
Carphone Warehouse here in the UK are the country's biggest mobile phone supplier. in addition, all the Samsung stores in the UK are in fact staffed and run by Carphone Warehouse.
Carphone Warehouse insist on you handing the GearVR over.
Click to expand...
Click to collapse
Well, I did say Samsung. How is it possible to fit the VR headset into the ceramic box they send for recovery? It isn't.... Are they sending a shipping container for the VR headset? I doubt they are.
So, Samsung only cares about the phone getting returned like I said. Whatever this other company wants is above and beyond the recall process and they just want to make some flow. Remember, the VR headsets were subsidized by Samsung and no one else....
Sadly my ride with the note7 is coming to an end. I got my Axon 7 which is a very nice phone. Not a note7 but it looks and feels nice.
Chippy_boy said:
Carphone Warehouse here in the UK are the country's biggest mobile phone supplier. in addition, all the Samsung stores in the UK are in fact staffed and run by Carphone Warehouse.
Carphone Warehouse insist on you handing the GearVR over.
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Click to collapse
Same here. If by any chance a customer didn't return to the store every single thing in the box etc, Samsung charged the store. My store was so angered by the attitude over the VR that the STORE gave me a VR themselves FOC.
The Samsung importer in this country is awful.
This is one major area I think Samsung Korea should have cleaned its act up by making one rule across the globe for returns.
Knowing UK consumer laws are stiff I would suspect, I don't know, that the VR as a free 'gift' would not be required to be part of any return. I would think a visit to ones local CAB and a chat with one of their legal reps would soon sort that out?
Ryland
Ryland Johnson said:
Knowing UK consumer laws are stiff I would suspect, I don't know, that the VR as a free 'gift' would not be required to be part of any return. I would think a visit to ones local CAB and a chat with one of their legal reps would soon sort that out?
Ryland
Click to expand...
Click to collapse
Or.... One could be selfish and not invest any more free time into this matter by driving to a physical storefront, waiting in queue, spending gas or transit fees AND ENDANGERING EVERYONE AROUND THEM by carelessly transporting these DEADLY devices through the public thoroughfares and simply say ....come and get it.
That would show just what you need to return or not. heh heh heh
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
roirraW edor ehT said:
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
Click to expand...
Click to collapse
I'm not mad? It's just kinda like really? I had two phones in the past that I bought new from Motorola and Oneplus that sent me brand new replacements. And my oneplus I owned for two MONTHS. I have had my 6 pro for 11 days I believe? It's just kinda like WOW. Haha my girlfriend and I were like no... we're not mad, but just cancel it.
Out of curiosity, for the sake of science, do you mind posting the logcat output capturing a few of these camera freeze up and reboot occurrences? Thanks
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
Or going by factory seconds where some did not make it out due to quality assurance checks, some phones are just born "frankenphones" at the factory itself.
zetsumeikuro said:
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
Click to expand...
Click to collapse
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
roirraW edor ehT said:
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
Click to expand...
Click to collapse
True, they do label those as "refurbs" as well. Would make sense they'd be mailing those out as they probably have little to no stock of brand new phones. I wouldn't care too much if I got someone's return as long as there's no cosmetic issues or mechanical issues on the device.
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
The issue is the uncertainly on the degree of cosmetic/mechanical issues, making it a strict no from me at the retail price.
Ideal solution would be a $200 rebate on a certified refurb unit or a full refund for the inconvenience, stress, mental angst
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Click to collapse
I wouldn't accept anything but new within the first 30 days. In your case they definitely should be giving you a brand new one. You probably got a crappy rep, I would try again with another one. Easier said than done with how nonexistent support has been since launch. Within the first 14 days they're supposed to give new devices as a replacement. Good luck man!
Depending on how much I love the product, I usually try to rule out user error first because no product is bug-free or perfect, else simply I return it since it is clearly not worth my time trying to beta test their product and buy a more reputable and reliable product.
In the Android world, Samsung has excellent brand loyalty for this reason and something Google should learn from if they wish to retain their customer base and build brand loyalty.
I mean no disrespect at all to any fans of Samsung - I loved my Galaxy S3 a long time ago. But the way Samsung's software doesn't work well for my usage, and how they make some things not work as well as they do on Pixels made my wife and I return to Pixels and sell our Note 10+ after only a year and a half - and I usually keep a phone for 3 years or at least until it's no longer updated.
The Note 10+ hardware was top-notch. Couldn't stand the software, though, and my P6P is already working much better for my wife and I than the Note 10+ was.
Low inventory could result in sending refurbished one's...
Gytole said:
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
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I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the (replacement) phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch. Also, as mentioned, return window might be a deciding factor.
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
Morgrain said:
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch.
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miravision said:
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
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I had a couple minor quirks, but the dealbreakers for me were
a) random reboots (didn't bother me the first 1 1/2 days because they only happened in idle, but then the phone randomly rebooted whilst I used it to navigate, that was unacceptable)
b) heavy lens flicker, even with clean glass (random rays of light whenever in 70% of shot pictures against/ with the sun)
Since using the replacement device, I neither had random reboots nor any more heavy lens flicker. Its possible ofc that these were software and not hardware isses, but since I set up my P6 Pro replacement the same way that I set up the "original" p6 pro one (cable backup transfer from my previous phone), it's hard to find that out.
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement if it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him I was a little ambiguous with my phrasing and to this day I still wonder if it was a new phone.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago...
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement of it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him it was a little ambiguous with my phrasing.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago
Google has been doing this for years, this is nothing new.
I did see the general waitlist section to get some idea about this, but since I found nothing there I thought of starting a new thread.
I placed an order on August 26 during the Canadian unboxing (is this what it was called?) event. I thought they'll offer some added incentive(s) during the event, so I waited. While I did get an additional discount by waiting, the customer service is now claiming it'll be at least 5-6 weeks before the product is shipped. Is this a general response from them or is it ACTUALLY taking a month and a half for Samsung to ship the device?
The reason I'm asking this is I'll probably cancel my order and get one from Amazon which is delivering in a couple of days. I'll lose out on all the pre-launch benefits, but patience isn't my strongest suit
Cheers guys!
Roy
Did you order directly from Samsung Canada?
I ordered mine on the 21st, and it was in my hands on the 23rd.
GibMcFragger said:
Did you order directly from Samsung Canada?
I ordered mine on the 21st, and it was in my hands on the 23rd.
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Hi! Yes directly from Samsung Canada. I placed two different orders - one for Fold 4 and Watch 5 and a second one for a grip case. The grip case is stuck in "Preparing for Dispatch" and the Fold 4 order is stuck in "Processing".
Interesting. Which color and what storage did you pick? I went with 512GB Black.
Maybe the other colors are in short supply. That's usually the issue. They make tons of black ones, as that's what all the carriers usually order.
PS. It's a great device. The little bit of extra width to the cover display (over the Fold 3) makes so much difference in usability.
Battery life is also excellent, and it doesn't randomly get as hot as a toaster like my S22U did.
GibMcFragger said:
Interesting. Which color and what storage did you pick? I went with 512GB Black.
Maybe the other colors are in short supply. That's usually the issue. They make tons of black ones, as that's what all the carriers usually order.
PS. It's a great device. The little bit of extra width to the cover display (over the Fold 3) makes so much difference in usability.
Battery life is also excellent, and it doesn't randomly get as hot as a toaster like my S22U did.
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I went with the Grey-Green one. I was thinking strategically and was leaning towards the black one because of the same logic that you mentioned, but I gave in and went with the grey-green one as I personally think it looks great. Then again I honestly don't think it'll make a difference to me as my phone is always inside a case!
I will wait for another day or two and then go for the black one if I don't see any movement on my current order. I've been hearing too many awesome things to wait for 5-6 weeks!
Hey,
Just adding to the thread. I order a grey green 512 on August 23rd, Confirmation on the 24th that my order was accepted.
There was no 4-5 week wait period when I ordered. It typically tells you when you look at the cart what the wait time will be.
My order has been stuck at processing ever since. I called Samsung last night after have 3 live chat's with them where they all gave me different information.
Basically, I've been told that my order is stuck in processing because there is a 4-5 week wait now. I tried explaining to them that when I ordered, there was no such wait indicated. For sure there is now, but I bought and was confirmed before the preorder ended on Aug 26th.
So I have an open ticket where they are supposed to get back to me with an exact shipping date. Should have an answer today or tomorrow.
This whole purchase from Samsung online has been a total nightmare.
Big_Totoro said:
Hey,
Just adding to the thread. I order a grey green 512 on August 23rd, Confirmation on the 24th that my order was accepted.
There was no 4-5 week wait period when I ordered. It typically tells you when you look at the cart what the wait time will be.
My order has been stuck at processing ever since. I called Samsung last night after have 3 live chat's with them where they all gave me different information.
Basically, I've been told that my order is stuck in processing because there is a 4-5 week wait now. I tried explaining to them that when I ordered, there was no such wait indicated. For sure there is now, but I bought and was confirmed before the preorder ended on Aug 26th.
So I have an open ticket where they are supposed to get back to me with an exact shipping date. Should have an answer today or tomorrow.
This whole purchase from Samsung online has been a total nightmare.
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This pretty much captures my experience. I have received the following responses from the live chat reps:
1. There's a wait of 5-6 weeks.
2. The 5-6 weeks wait is only for the "Samsung Store Exclusive" colours of the Fold and my order will be shipped by this weekend.
3. My order is taking a while since the Watch 5 I've ordered is a bespoke model, so it'll take 3-4 weeks and the Fold will be shipped by this weekend.
I've received these 3 answers from 4 different reps since today morning. I don't believe a word that's coming from them any more. I'll wait till this weekend and raise a ticket if nothing moves by then.
I'm curious, which colour of the Fold did you order?
abysstheking said:
I'm curious, which colour of the Fold did you order?
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Grey/Green as per my post above.
Big_Totoro said:
Grey/Green as per my post above.
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Ah my bad. Missed the very first line!
This is what I'm considering to do. I'll wait till the weekend and if nothing moves then I'll place a second order, this time for the black one. If the second order moves, I'll cancel the first one. If the second also stays stuck then I'll stick with the first order.
Big_Totoro said:
Whole purchase from Samsung online has been a total nightmare.
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Update: I lost my patience with these guys last night and I placed the second order. It's already moved to "Preparing for Dispatch", so I cancelled the original order today morning. I went for the black Fold this time.