Does anyone have the hook up when it comes to getting replacement devices? Long story short I filed a complaint with Sprint because I was hung up on and disrespected by customer service because my device is not fixable, noone at Sprint is comprehending what I'm telling them. So they tell me I'm "sh*t outta luck" and yea they actually said that to me. Any help please??
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What is wrong with ur EVO?
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Where do you live? State wise? And city wise? And yeah agree with above post what's up with your EVO
TrevE Supporter!
My charging port is broke. I have no way to charge it
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have you tried going into a Sprint Repair Store to see if they can replace it?
TrevE Supporter!
Apparently the charging port on the EVO 4G is directly connected to the motherboard and isn't replaceable
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I thought I heard somebody found some dude on eBay or Craigslist or sumthin like that for that fix
TrevE Supporter!
Yeah someone mentioned a Guy fixing them for 50 bucks on eBay.
sent from my nike hating evo!
THREESTRIPEBRAND said:
Yeah someone mentioned a Guy fixing them for 50 bucks on eBay.
sent from my nike hating evo!
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Yep I'm glad I wasn't the only one that saw that
All you gotta do is find him and send your phone to him and he'll send it back
TrevE Supporter!
Same thing happened to mine, I took it into Sprint. I told the tech guy that my charging port was loose and it wouldn't charge. As I started to go into further detail, he told me it was a known issue, that it couldn't be repaired, and that he'd have me a replacement the next day after 3pm.
It was my first real one on one experience with customer service and I was impressed. I do have insurance, which he said was why I was getting a replacement free of charge, which is confusing since so many people say that insurance is only for things that require a deductible. I think insurance has a warranty of its own or something, but I'm not sure about that.
If you have insurance, just take it into the store and hopefully you'll get the same service I did. If you don't have insurance but it's still under its one year warranty from HTC then you can go that route. If you want to place a complaint, you can email Dan Hesse's office directly. I don't know the email address but you should be able to find it via Google. A lot of people have had issues resolved by doing so.
Supersonic Evo 4G | MIUI | Tapatalk
Dans email is [email protected]
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I emailed Dan. Now I guess I just wait for a response. Lol.
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well, ive asked before but people told me i have to pay 100 dollars to fix my screen. it works it just has cracks. so, today i got on sprint chat and they told me they would fix it free.... so any help? sadly i dont have 100 to get me a new one...
davidc23 said:
well, ive asked before but people told me i have to pay 100 dollars to fix my screen. it works it just has cracks. so, today i got on sprint chat and they told me they would fix it free.... so any help? sadly i dont have 100 to get me a new one...
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I think the cost is actually $35 for a screen replacement.
Every sprint store I've been to has stopped the $35 replacement policy.
They'll gladly take a Benjamin off of your hands though & ship you out of the door with a new screen/replacement phone
Necrosan said:
Every sprint store I've been to has stopped the $35 replacement policy.
They'll gladly take a Benjamin off of your hands though & ship you out of the door with a new screen/replacement phone
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+1 sprint changed their repair policy to not include the damaged screens. You can always hit a repair center and try but I think your pretty much out of luck
Sent from my Evo while i should be working
Name your price, ill buy the phone off you
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iitreatedii said:
Name your price, ill buy the phone off you
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Currently trying to get it to stock
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My touchscreen is horribly acting up...I have bestbuy's $10 monthly insurance. Anyways, when I type, it registers multiple touches and makes my swype type words that I don't want. If this a hardware or software issue? The touchscreen is also not as accurate either.
I was on ec05 and running ext4, midnight rom v5.2, bonsai 4.0.4 kernel (I think). I also flashed blue mattel theme, incase that matters. Its also not just swype, when I hold my finger down on threads, the screen shakes as if I am constantly moving my finger, but im not.
I flashed reRFS stock and it semmed to help, but only to an extent.
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Did you try ODIN? If ODIN doesn't fix it then it confirms that it is indeed a hardware issue.
063_XOBX said:
Did you try ODIN? If ODIN doesn't fix it then it confirms that it is indeed a hardware issue.
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Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
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Overstew said:
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
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I read somewhere they don't care if your rooted but id try odin and take it in and they should have it in like 2 days.
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Overstew said:
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App
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Yup, and new Rapid Exchange gets you a new phone in 2 days.
Odin fixed it. Not sure what went wrong...oh well.
Thanks guys.
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My wifes epic got messed up and she too has the bestbuy $10 insurance.... trust me, they don't care what ROM you have but your in for a treat:
* Rapid exchange only quilifies for the iphone and blackberry.
* They will have to ship your phone out** and wait till they can "repair" it.
** the first time we shipped it, it took 1 month to come back. When we tested the phone in store, nothing we told them to fix was fixed and their response to that is "we have to ship it out again..." its been 15 days now (almost 2 months in total) and even as they said that they would "expedite" no news....
Besbuy insurance = never ever again!
Sent from an Epic with 4G
megabiteg said:
My wifes epic got messed up and she too has the bestbuy $10 insurance.... trust me, they don't care what ROM you have but your in for a treat:
* Rapid exchange only quilifies for the iphone and blackberry.
* They will have to ship your phone out** and wait till they can "repair" it.
** the first time we shipped it, it took 1 month to come back. When we tested the phone in store, nothing we told them to fix was fixed and their response to that is "we have to ship it out again..." its been 15 days now (almost 2 months in total) and even as they said that they would "expedite" no news....
Besbuy insurance = never ever again!
Sent from an Epic with 4G
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Please check your facts. Sprint started Rapid Exchange for all their smartphones on April 19th with Best Buy. Several people on these forums have already used it.
kennyglass123 said:
Please check your facts. Sprint started Rapid Exchange for all their smartphones on April 19th with Best Buy. Several people on these forums have already used it.
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He had me scared for a moment. LOL I couldn't go a month without my phone!
But I'm lucky that my phone is working again.
When I exchanged my phone worth sprint. I got to keep my old phone while my new refurbished one was shipped to the sprint store. 4 day wait
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So what if your screen cracked what do they do?
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castro08 said:
So what if your screen cracked what do they do?
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Best Buy insurance will replace it with a new phone no charge. Sprint TEP will replace it with a refurb for $100. If you have no insurance they may be able to replace the screen for $35. Cracked screens are considered user damaged not a warranty type item.
MysteryEmotionz said:
When I exchanged my phone worth sprint. I got to keep my old phone while my new refurbished one was shipped to the sprint store. 4 day wait
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Maybe Best Buy will get there one day...they just started the Rapid Exchange program. But they do at least get you a new phone not refurb and so far average time is a day or two. BUT they do not cover lost or stolen phones like TEP. I think I am going back to TEP on my next phone since I doubt they will let me switch back.
My bb just gives you a new phone when you bring it in as long as its in stock. Been that way for over 2 years now. Plus it allows you to upgrade if you wanna pay the dif of the 2 phones. My epic was only 10.24 the cost of the new protection plan.
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5FOOTER said:
My bb just gives you a new phone when you bring it in as long as its in stock. Been that way for over 2 years now. Plus it allows you to upgrade if you wanna pay the dif of the 2 phones. My epic was only 10.24 the cost of the new protection plan.
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Nice. Need to go to your BB...where you live?
Do you BONSAI?
Northern VA
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I lost my rooted HTC Evo . Can i still claim for Asurance insurance company. and get a new one?
I'm sure you can. They will just cancel that phone, make MEID, bad esn, and that should be it.
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If you lost the Evo, they'll give you one for a $100 non-refundable deductible. Also, keep in mind once the claim is filed, you cannot cancel. They don't expect a phone back if it is lost, lol.
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asangroula said:
I lost my rooted HTC Evo . Can i still claim for Asurance insurance company. and get a new one?
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Yeah, they don't care. And if it's lost, they'll never see it anyway.
They could careless I exchanged 2 rooted phones this week...a Hero and a Evo with no hassle.
yep aslong as you have the insurance/TEP you can get a new one for the $100 deductible with no questions asked.
decayer177 said:
If you lost the Evo, they'll give you one for a $100 non-refundable deductible. Also, keep in mind once the claim is filed, you cannot cancel. They don't expect a phone back if it is lost, lol.
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I am not posting this as a troll so please dont take it that way. Just posting as fyi. The deductable can be refunded. All you have to do is refuse the package when it comes and they will refund you the money.
I am speaking from experience when my wife lost her evo shift then found it. I emailed assurian and thats what they told me to do and sure enough they followed threw with it.
Sorry about any typos...lol
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Well, today I cracked the screen on my EVO 4G. I called the closest Sprint repair center and they say they don't replace them anymore and that I have to go through Asurion to replace the phone. I went ahead and made the claim through them so I'll get another phone probably Monday or Tuesday. I've read threads and posts from back in Feb/March/April saying they were replacing the EVO 4G's with EVO 3D's. Anyone know if this is still the case?
Not sure but Asurion should be able tell you. Did you have to pay a detectable?
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It's the luck of the draw sometimes ppl will get an OG, others 3D so its a 50/50
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Well cracked my phone in 2 pcs did a claim with asurion and they sent me a og evo
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Chirpout said:
Not sure but Asurion should be able tell you. Did you have to pay a detectable?
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Yes, $100. I haven't called them to ask.
jrollercoasters said:
It's the luck of the draw sometimes ppl will get an OG, others 3D so its a 50/50
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Good to know. Thanks for the info.
When I replaced my wife's OG evo, they sent a 3d. When I replaced mine, I got an OG evo. So i guess it really is 50–50 lol
I read somewhere if you do the claim online that it'll tell you what they're going to send out before clicking submit but I have yet to try that way.
Sent from my OG EVO
fivedollapizza said:
When I replaced my wife's OG evo, they sent a 3d. When I replaced mine, I got an OG evo. So i guess it really is 50–50 lol
I read somewhere if you do the claim online that it'll tell you what they're going to send out before clicking submit but I have yet to try that way.
Sent from my OG EVO
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Nope, it didn't say. Wish it did though.
mark925 said:
Nope, it didn't say. Wish it did though.
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Yeah if u do it online it tells u what u will get i did mine on line and it said i was gonna get a evo 3d so i canceled and did it over the phone and i ended up getting a og evo
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So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
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chriswbush said:
So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
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My understanding is you pay your deductible after submitting an "affidavit" about what happened, and they ship you a replacement phone the next day, so it's not a one for one swap, so your little brother can use it as an expensive mp3 player. . Just curious, did you try putting the phone in a bag of rice for a few days before giving it up for good? Might save you 100 bucks. Just sayin' Good luck! :thumbup:
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jdsingle76 said:
My understanding is you pay your deductible after submitting an "affidavit" about what happened, and they ship you a replacement phone the next day, so it's not a one for one swap, so your little brother can use it as an expensive mp3 player. . Just curious, did you try putting the phone in a bag of rice for a few days before giving it up for good? Might save you 100 bucks. Just sayin' Good luck! :thumbup:
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I've tried everything and the phone works it's just it's so slow my gfs epic 4g runs faster lol but thank you a lot for the info
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How do you mean it runs slow? Could it be there is a bunch of stuff taking up ram? If you have any experience flashing roms you might want to check out some of the awesome work in the dev section. Some really top notch stuff over there right now.
sent from my Provari with a mini rda!
That is also insurance fraud to report it as stolen when it is still in your possession, while the chances of getting caught are next to none but just something to think about it least
Making the iPhone jealous one user at a time.
patrao_n said:
How do you mean it runs slow? Could it be there is a bunch of stuff taking up ram? If you have any experience flashing roms you might want to check out some of the awesome work in the dev section. Some really top notch stuff over there right now.
sent from my Provari with a mini rda!
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Yeah I put the official jb update and it ran a bit better may just be the phone slowly dying
mkfryan said:
That is also insurance fraud to report it as stolen when it is still in your possession, while the chances of getting caught are next to none but just something to think about it least
Making the iPhone jealous one user at a time.
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And I may just file the report for repair seems like asurian doesn't want the damaged phone since it was water damaged and honestly it wouldn't sit with my conscious to do that
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chriswbush said:
Yeah I put the official jb update and it ran a bit better may just be the phone slowly dying
And I may just file the report for repair seems like asurian doesn't want the damaged phone since it was water damaged and honestly it wouldn't sit with my conscious to do that
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What? Asurion takes any phone back no matter what's the damage when they give you a new one. They even give you an envelope when reported lost or stolen just in case the phone ever gets back in your possession so you can return..
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RayTrue04 said:
What? Asurion takes any phone back no matter what's the damage when they give you a new one. They even give you an envelope when reported lost or stolen just in case the phone ever gets back in your possession so you can return..
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News to me. Thanks for the info.
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jdsingle76 said:
News to me. Thanks for the info.
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No problem. It's even noted on the site when filing a claim. I go through phones like crazy and I read everything. It goes something along the lines like any found devices claimed through Asurion are the property of Asurion and must be returned yada yada.. Something like that, it's been a while I lost or had a phone stolen lol
Ps: I had two claims this year. I would gladly screencap the email they sent me thanking me for returning my liquor damaged EVO LTE that was completely fried. So if they would take a liquor damaged one with a fried motherboard why not a water damaged one which still powers on?
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chriswbush said:
So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
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A big part of me thinks Asurion is complete rip off. I used them once and paid the $100 deductible which pi$$ed me off because I had been paying them $9 a month over the past 4 years- enough to cover the cost of a new premium smartphone and the $100 deductible. And once I got my replacement phone (refurbished, not new) the first month or so were covered by the Sprint warranty yet, I still got charged me $9 for the "Asurion".
They want you to believe the replacement phone they are sending you cost them the same retail price you'd have bought it for from Samsung but that's bull****. I am sure they get them for buy them from sprint for whatever sprint pays for recycled phones., probably $50 then they mark it up 100% and viola $100 deductible. And if you tell Asurion you want a new phone instead of a refurbished phone they'll lie to you and tell you Samsung doesn't make the D710 anymore. But one visit to the Samsung website suggests otherwise.
In short I wouldn't think twice about getting over on Asurion.
And no it's NOT Insurance fraud. Insurance fraud is a crime when committed against a real insurance company which is regulated by the state.
Ask these people if they think you should stick it to Asurion.
Take the phone apart and hit the board lightly with rubbing alcohol and a soft tooth brush.
Before you do tho take a few pics of the board and post them and ill let ya know the extent of the damage
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I just went ahead and reported the phone water damaged and I'm just going to pay the 100 deductible I did get a call from assurion saying they do limited these forums and advises against fraud and they do monitor these forums.
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