Asurion replacement for EVO 4G? - EVO 4G Q&A, Help & Troubleshooting

Well, today I cracked the screen on my EVO 4G. I called the closest Sprint repair center and they say they don't replace them anymore and that I have to go through Asurion to replace the phone. I went ahead and made the claim through them so I'll get another phone probably Monday or Tuesday. I've read threads and posts from back in Feb/March/April saying they were replacing the EVO 4G's with EVO 3D's. Anyone know if this is still the case?

Not sure but Asurion should be able tell you. Did you have to pay a detectable?
Sent from my PC36100 using xda premium

It's the luck of the draw sometimes ppl will get an OG, others 3D so its a 50/50
Sent from my PC36100 using xda premium

Well cracked my phone in 2 pcs did a claim with asurion and they sent me a og evo
Sent from my PC36100 using xda premium

Chirpout said:
Not sure but Asurion should be able tell you. Did you have to pay a detectable?
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Yes, $100. I haven't called them to ask.
jrollercoasters said:
It's the luck of the draw sometimes ppl will get an OG, others 3D so its a 50/50
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Good to know. Thanks for the info.

When I replaced my wife's OG evo, they sent a 3d. When I replaced mine, I got an OG evo. So i guess it really is 50–50 lol
I read somewhere if you do the claim online that it'll tell you what they're going to send out before clicking submit but I have yet to try that way.
Sent from my OG EVO

fivedollapizza said:
When I replaced my wife's OG evo, they sent a 3d. When I replaced mine, I got an OG evo. So i guess it really is 50–50 lol
I read somewhere if you do the claim online that it'll tell you what they're going to send out before clicking submit but I have yet to try that way.
Sent from my OG EVO
Click to expand...
Click to collapse
Nope, it didn't say. Wish it did though.

mark925 said:
Nope, it didn't say. Wish it did though.
Click to expand...
Click to collapse
Yeah if u do it online it tells u what u will get i did mine on line and it said i was gonna get a evo 3d so i canceled and did it over the phone and i ended up getting a og evo
Sent from my PC36100 using xda premium

Related

New phone choice help needed.

I am having Sprint send me a new EVO due a **** load or issues.. my mother is allowing me to use her upgrade after they begin to ship my replacements tomorrow. I'm going to best buy and they have 4G phones....
*HTC EVO 3D
*SAMSUNG EPIC 4G
*SAMSUNG NEXUS S 4G
HTC EVO 4G
HTC EVO SHIFT 4G
I am torn between them with the astriek marks.
Can someone please help me decide. I plan on rooting and what not.
My current EVO and hero will be traded back to bestbuy for around 189 bucks. So help me out peoples.
Thanks.
Sent from my PC36100 using XDA App
Get the evo4g
sent from my....
Me personally I have used all of them but the shift, I am planning on getting the EVO 3d in a couple of weeks the nexus is alright but I went back to my EVO I'm to big of a fan of sense the epic is straight crap
Sent from my PC36100 using XDA App
simosezj said:
Me personally I have used all of them but the shift, I am planning on getting the EVO 3d in a couple of weeks the nexus is alright but I went back to my EVO I'm to big of a fan of sense the epic is straight crap
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I agree epic is crap.
sent from my....
Well I already have an EVO and sprint is sending me another one in a few days once I order it tomorrow. I really do love sense but I have heard a lot of bad about the 3d. Like overheating, freezing, bad funny speakers and reception Nd WiFi issues. Now I'm usually always on WiFi and use bt. So Idk what will happen also I have literally no bars so reception might be even worse for me.
xchompondizx said:
Get the evo4g
sent from my....
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
leo72793 said:
Well I already have an EVO and sprint is sending me another one in a few days once I order it tomorrow. I really do love sense but I have heard a lot of bad about the 3d. Like overheating, freezing, bad funny speakers and reception Nd WiFi issues. Now I'm usually always on WiFi and use bt. So Idk what will happen also I have literally no bars so reception might be even worse for me.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
That's y get a evo 4g
sent from my....
Why exactly would I get the same phone I'm having shipped out to my house.?
xchompondizx said:
That's y get a evo 4g
sent from my....
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
leo72793 said:
Why exactly would I get the same phone I'm having shipped out to my house.?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Cuz the evo is more stable beside the shift...
sent from my....
thing is im getting a replacement in a few days. so im going to use that as a back up phone and im also getting an upgrade tomorrow. what should i get. and im not to keen on the shift cuz i cant really downsize the screen.
thats like asking a girl to reduce her breasts
xchompondizx said:
Cuz the evo is more stable beside the shift...
sent from my....
Click to expand...
Click to collapse
Save the upgrade until another phone comes out..
Sent from my PC36100 using XDA App
Because i am going to get a replacement htc evo 4g, i think ill go for the 3D, this way my local radioshack guy will literally buy it back for full price towards another phone
teamrealtree said:
Save the upgrade until another phone comes out..
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Get the 3d its money...makes sure you condition your battery
Sent from my PC36100 using XDA Premium App
Yup. I did that to my EVO and I get 30 or more hours of moderate use.
bootny said:
Get the 3d its money...makes sure you condition your battery
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App

No more SuperSonics?

Well...I heard of some people actually messing up there EVOs and being given the EVO 3D in replacement....
But just last Tuesday I broke mine and I got my OG EVO in the mail last Thursday...I'm jus curious how and why didn't y'all jus ask for the EVO 4G?
Most just do an online claim through asurion so theres no one to talk to. And most see the e3d as an upgrade to og evo therefore not requesting an og but moving on to bigger and better places.
Sent from my A500 using Tapatalk
OiSeee...maybe me calling it in was the difference makes sense..i just didn't wanna get rid of my SuperSonic experience lol
Stores are pulling them from the sales floor. A week ago Sunday had to go to best buy to pick one up for my sister in law and tomorrow am ordering a epic touch from amazon wireless since they are a penny for upgrades and new lines.
Sent from my SPH-P100 using XDA App
I have practically destroyed mine. And I'm being sent a an EVO 4g. Should arrive tommorrow.
Sent from my PC36100 using xda premium
So if a claim is made through asuroon they are sending out EVO3d as a replacement or it depends
Sent from my PC36100 using XDA App
smartguy10 said:
So if a claim is made through asuroon they are sending out EVO3d as a replacement or it depends
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
It depends on what they have in stock
Sent from my PC36100 using XDA App
smartguy10 said:
So if a claim is made through asuroon they are sending out EVO3d as a replacement or it depends
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
If you want the EVO 4G tell them your not gonna pay a deductible for a phone you don't want
evo4gnoob said:
It depends on what they have in stock
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
They definitely have refurb replacements in stock you're not getting a 3D lol. If they don't they will say the 4G is on back order and either make you wait or give you a loaner or something. You won't get a 3D that easy.
kennypow3rs said:
They definitely have refurb replacements in stock you're not getting a 3D lol. If they don't they will say the 4G is on back order and either make you wait or give you a loaner or something. You won't get a 3D that easy.
Click to expand...
Click to collapse
Actually your wrong they are giving them out that easy cuz for
1. They wanted to give me a 3D and all that happen was the infamous charge port.
2. My wife's Epic4G gave out they replaced it with the 3D.
3. Her mom went in and talked to a repair guy about her Epic4G over heating and they gave her a 3D as well.
So yeah they are replacing your smart phone for the 3D if you DONT ASK FOR IT!
Now you've got me wondering if I should trash my 4G just to get a 3D as a replacement.
DMCunningham said:
Now you've got me wondering if I should trash my 4G just to get a 3D as a replacement.
Click to expand...
Click to collapse
Bad karma, if you break it on purpose you won't get a shiny new E3D, you will get a crappy refurb ...
I don't believe in karma, but I had to throw that up! LOL
Called in to check, after reading the thread. One of the EVO's on my plan is having issues. The CSR asked if I wanted the EVO4G or the 3D. So I guess it might also have to do with luck of the draw :/ .
TEAM MiK
Mik Roms Since 3/13/11
True, true amigo. My cousin was just offered one after shattering her screen. But she chose to stay OG, cuz she likes her white phone, and they wouldn't give her a white 3d. Lol.
Sent from my Warmed up Shooter.
Has best buy been doing replacements of evo4g's for evo3d's? Or is just asurion?
I'm not even sure on that one bruha
TrevE Supporter!
oOflyeyesOo said:
Has best buy been doing replacements of evo4g's for evo3d's? Or is just asurion?
Click to expand...
Click to collapse
4g evos. They do that until they are gone.
Sent from my SPH-P100 using XDA App
Yeah, I know two people who 3D replacments for 4G. But both had reboot issues with the 3D. So, they must have got refurbs.
Sent from my PC36100 using XDA App
I shattered the screen on my white evo 4g two days ago. My claim came in today. It is a white refurbished evo 4g. I wish it was a 3d lol
Robbsta said:
I shattered the screen on my white evo 4g two days ago. My claim came in today. It is a white refurbished evo 4g. I wish it was a 3d lol
Click to expand...
Click to collapse
Why not replace the screen on the evo and sale the new one or old one and make cash towards a new 3D I sold two evo 3Ds for 200$ each recently.. people don't really want them anymore currently :-(

EVO 4G for EVO 3d

Is it true that if right now you file a claim for a lost EVO 4G that they are sending EVO 3d's in replacement now?
edit: lost/stolen
Sent from my PC36100 using xda premium
CaptainJ5 said:
Is it true that if right now you file a claim for a lost EVO 4G that they are sending EVO 3d's in replacement now?
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
It depends on what they have in stock. And its called insurance fraud if you mysteriously lose it to get the 3D
Sent from my PC36100 using XDA App
i know its fraud but i meant to say lost/broken in my original question. sorry for the misunderstanding.
i work in loss prevention and in one of the stops i was making my phone fell and cracked the screen, it was still usable so i just kept using it because i love my EVO. but lately the screens been acting up and its getting harder to type on it and answer phone calls and i read in that team nocturnal thread that asurion was offering evo 3d in replacement so i decided to just go ahead and file my claim for my broken phone (it was about time) and yea sure enough they are replacing the og evo with the 3d....so i got my answer. but thanks for the heads up evo4gnoob

[Q] cracked screen

I cracked my screen and the screen's gone black... It doesnt show any color any light nothing. I have no insurance and idk what to do lol. I went into the sprint store and they were no help they told me to buy an evo 4g lte or buy an iphone 4s. So i was hoping someone on the xda forums could help /: por favor lol. Is it possible to fix this or maybe resell?
Of course its possible to fix, but you gotta buy the parts. And of course you could resell it. If you won't fix it, somebody else will. If you do plan on selling it, I might be interested.
Sent from my SPH-D710 using XDA
peanut1596 said:
Of course its possible to fix, but you gotta buy the parts. And of course you could resell it. If you won't fix it, somebody else will. If you do plan on selling it, I might be interested.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I'm trying to sell it, but where would i get the parts to like fix it? I'd feel so bad selling it to you the way it is now
Go to a different repair center and ask for a one time courtesy replacement. Don't be pushy about it, if they say no, just leave.
If someone comes into my store with a cracked screen no TEP, nice to me, and generally upset, I'll replace it. Only once though, gotta learn your lesson.
Sunsparc said:
Go to a different repair center and ask for a one time courtesy replacement. Don't be pushy about it, if they say no, just leave.
If someone comes into my store with a cracked screen no TEP, nice to me, and generally upset, I'll replace it. Only once though, gotta learn your lesson.
Click to expand...
Click to collapse
Have him ship it your store.
tdunham said:
Have him ship it your store.
Click to expand...
Click to collapse
Hahaha!!! That made my day.
you can get a spare LCD replacement on eBay
Sent from my SPH-D710 using XDA
ajs2677 said:
Hahaha!!! That made my day.
Click to expand...
Click to collapse
And slip a couple of twenties in with it.
If youre willing to sell it im here...i have a bricked et4g so the internals would be great pm if youre going to
Sent from my SPH-D710 using XDA
*GalaxyDev* said:
If youre willing to sell it im here...i have a bricked et4g so the internals would be great pm if youre going to
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I sent you a pm
Get TEP...
Case Closed.
Sent from my Samsung® Galaxy™ SII Epic™ Touch 4G running CyanogenMod9™ ICS!
Too late now though... I hope you get TEP after this though.
Sent from my Samsung® Galaxy™ SII Epic™ Touch 4G running CyanogenMod9™ ICS!
PinnerProxy said:
I sent you a pm
Click to expand...
Click to collapse
answered srry for the lateness ive been in exams
Sent from my SPH-D710 using XDA

Would sprint buy the epic 4g?

I just realized I qualified for an upgrade since april. I was thinking it was in augest.
Anyway, I wanna buy a new phone. I really don't want to sell my epic because I love it and I just want a new phone to keep on the side and not to actually use. So my number would stay on the epic and I would get a newer phone for my music and games and stuff. I don't think anyone would do this but I am lol I need my keyboard.
So I was thinking gs3 or epic touch.
But just incase I have to pay an amount of money that I don't have and I would have to give up my epic to get a newer phone would sprint buy this phone from me for a reasonable price? Like let's say $100?
Sent from my SPH-D700 using XDA
I think Sprint will give your around $30-35 dollars.
You will get much more if you sell it online or some such.
You can use your upgrade to get a new Phone, probably around $200, and just not activate it, and then you can keep using your Epic.
Thanks said, if your Epic is in working order, and has a clean ESN, I would give you $100 for it.
DCRocks said:
I think Sprint will give your around $30-35 dollars.
You will get much more if you sell it online or some such.
You can use your upgrade to get a new Phone, probably around $200, and just not activate it, and then you can keep using your Epic.
Thanks said, if your Epic is in working order, and has a clean ESN, I would give you $100 for it.
Click to expand...
Click to collapse
Ya I was thinking I may sell it online. And I also have an extra battery for it. Its the same as its stock one.
I'm going to go to the sprint store sometime soon and see what phones they have there and what they offer.
if I have to sell my phone to get a new one I may sell it for about $100. Ill let you know if you want it. And yes its in perfect condition I don't remember dropping it not even once and everything works.
Sent from my SPH-D700 using XDA
You can't use an upgrade and not activate the phone.
Sent from my SPH-D700 using xda premium
They give you $50 (at least they did for my mom's) and recycle it.... bad ESN or not, it is all the same...
Sent from my Galaxy Nexus using Tapatalk 2
MДЯCЦSДИT said:
They give you $50 (at least they did for my mom's) and recycle it.... bad ESN or not, it is all the same...
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Depends on condition as well I know I can get 45$ for mine that's with the small dent on the bottom and surface scratch marks.
Sent from my SPH-D700 using xda premium
xjayman said:
You can't use an upgrade and not activate the phone.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
seriously? They won't just give me it in a box and let me "activate" it later?
MДЯCЦSДИT said:
They give you $50 (at least they did for my mom's) and recycle it.... bad ESN or not, it is all the same...
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
And that's not worth selling it. Ill try and sell it online if I have to.
The GSIII is looking really nice in blue lol.
Sent from my SPH-D700 using XDA
lilajrestnom said:
seriously? They won't just give me it in a box and let me "activate" it later?
And that's not worth selling it. Ill try and sell it online if I have to.
The GSIII is looking really nice in blue lol.
Sent from my SPH-D700 using XDA
Click to expand...
Click to collapse
The upgrade discount is only valid if it's activated on a renewed contract. No activation means no discount.
Sent from my SPH-D700 CM9 RC1 4.0.4
Zeinzu said:
The upgrade discount is only valid if it's activated on a renewed contract. No activation means no discount.
Sent from my SPH-D700 CM9 RC1 4.0.4
Click to expand...
Click to collapse
So I would have to activate then switch phones? That should work, right?
Sent from my SPH-D700 using XDA
After you activate a new/upgrade account, that phone must remain active on that line for 6 months. (might be 3) This is why I use GVoice. I have 4 lines and me and wifey trade up renewals with 2 of the lines.
Sent from my SPH-D700 using xda premium
MДЯCЦSДИT said:
They give you $50 (at least they did for my mom's) and recycle it.... bad ESN or not, it is all the same...
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Sprint doesn't allow buy backs of any of their devices which have dirty ESNS. Corporate retail employees who do this sort of thing can and will be subjected to disciplinary action of up to and including termination of employment. I know this personally from seeing about half a dozen of employees in our DM's market promoted to customer. You have to remember people that Sprint has a report on just about anything you do in RMS and are able to drill down to employee ID level.
They wanted to give me $60 for mine when I upgraded, but I decided to keep it and try selling it for a little more private.
Sent from my SPH-L710 using xda premium
BubZX said:
They wanted to give me $60 for mine when I upgraded, but I decided to keep it and try selling it for a little more private.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
dude on craigslist i've seen them go for 150+
XxLostSoulxX said:
dude on craigslist i've seen them go for 150+
Click to expand...
Click to collapse
Me too....in 2010
Sent from my SPH-D700 using xda premium
Just got a text from Sprint stating they will give me $56 for my Epic..
I laughed!
Sent from my SPH-L710 using xda premium
xjayman said:
Me too....in 2010
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
My brother just got 120 for his... without any accessories or a charger...
flastnoles11 said:
My brother just got 120 for his... without any accessories or a charger...
Click to expand...
Click to collapse
That's fair...100 to 125 I think is fair for both parties
Sent from my SPH-D700 using xda premium
xjayman said:
Me too....in 2010
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
haha no over here in Dallas their selling them for around 300$ and actually selling them for those prices so i'd day they can go around for those prices.
XxLostSoulxX said:
haha no over here in Dallas their selling them for around 300$ and actually selling them for those prices so i'd day they can go around for those prices.
Click to expand...
Click to collapse
Maybe I'll ship you mine to sell ....I've been upgrade eligible since may but I like my phone. When I do upgrade I'm keeping my epic as backup instead of tep. if anything happens to new phone after first year I'll break this bad boy back out.
Sent from my SPH-D700 using xda premium
xjayman said:
Maybe I'll ship you mine to sell ....I've been upgrade eligible since may but I like my phone. When I do upgrade I'm keeping my epic as backup instead of tep. if anything happens to new phone after first year I'll break this bad boy back out.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
That's exactly why I don't wanna have to sell this phone I just love it lol.
But seriously if I get an upgrade I have to use that phone for the first 6 months??? I can't believe that cuz they can't just tie me to one phone. What if I bought another phone I'm not allowed to use that?
I was really wanting to buy the g23. But I think the epic touch wouldn't be bad either. And its 100 dollars cheaper. But its a shame that both the epic and the epic touch cost 100 with a new contract lol.
Sent from my SPH-D700 using XDA

Categories

Resources