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I just finished having a very annoying discussion/debate with a Tmo store manager. I went in there to see what kind of sleeves they had for my HD7 and, when the manager came over to help, I noticed he owned a Nexus S. I commented on how disappointed I'd been by the Nexus S when I went over to Best Buy on launch day with the intention of buying one. He asked why...I gave him a small list of reasons, and long story short, he took personal offense with my Google/Samsung/Nexus S critiques and started bad mouthing "Windows" and "Windows Mobile 7".
Initially, I pointed out that there is no such thing...that it's Windows Phone 7. He said it means the same thing, and that "Windows" makes both of them. I told him that Windows is a product brand and didn't "make" anything....that yes, Microsoft created Windows Mobile and Windows Phone 7, but that they had next to nothing in common beyond that.
He told me Windows is Windows..and that the new Windows for phones is on "mobile" devices, so it's ok to call it Windows Mobile. He also said that to keep people from getting confused, he takes the time to explain how this Windows 7 is not the same as Windows 7 for their pc's. At that point all I could do was chuckle and verify that he was indeed the store manager...which he did.
I then wasted some more of my time by using Palm and WebOS as an example of how it's very inaccurate and misleading to lump a company's newest OS into the same category as whatever else they used before just because it's the same company. I also told him that he and his employees were doing Microsoft, its developers, all early adopters, and his customers a disservice by incorrectly referring to WP7 as Windows Mobile, if solely for the fact that the Windows Mobile name carries such a bad reputation with most consumers. In the end, we agreed to disagree...although I did tell him that I thought Tmo corporate would not approve of his disregard for accuracy when referring to Microsoft's latest OS. To that, he replied that all stores do it the same way.
Ok, sorry for my super sized rant. I just can't believe the attitude that Tmo employees have towards WP7 and Microsoft in general! If this is truly the approach that all TMOUS stores are taking, then they are single-handedly doing more to hurt WP7 than any Apple/Android fanboi ever could. Does my experience in this one store fall in line with what you all have seen at other stores? Or, do you all think that this really doesn't hurt WP7...that I'm overreacting?
JoePR31 said:
I just finished having a very annoying discussion/debate with a Tmo store manager. I went in there to see what kind of sleeves they had for my HD7 and, when the manager came over to help, I noticed he owned a Nexus S. I commented on how disappointed I'd been by the Nexus S when I went over to Best Buy on launch day with the intention of buying one. He asked why...I gave him a small list of reasons, and long story short, he took personal offense with my Google/Samsung/Nexus S critiques and started bad mouthing "Windows" and "Windows Mobile 7".
Initially, I pointed out that there is no such thing...that it's Windows Phone 7. He said it means the same thing, and that "Windows" makes both of them. I told him that Windows is a product brand and didn't "make" anything....that yes, Microsoft created Windows Mobile and Windows Phone 7, but that they had next to nothing in common beyond that.
He told me Windows is Windows..and that the new Windows for phones is on "mobile" devices, so it's ok to call it Windows Mobile. He also said that to keep people from getting confused, he takes the time to explain how this Windows 7 is not the same as Windows 7 for their pc's. At that point all I could do was chuckle and verify that he was indeed the store manager...which he did.
I then wasted some more of my time by using Palm and WebOS as an example of how it's very inaccurate and misleading to lump a company's newest OS into the same category as whatever else they used before just because it's the same company. I also told him that he and his employees were doing Microsoft, its developers, all early adopters, and his customers a disservice by incorrectly referring to WP7 as Windows Mobile, if solely for the fact that the Windows Mobile name carries such a bad reputation with most consumers. In the end, we agreed to disagree...although I did tell him that I thought Tmo corporate would not approve of his disregard for accuracy when referring to Microsoft's latest OS. To that, he replied that all stores do it the same way.
Ok, sorry for my super sized rant. I just can't believe the attitude that Tmo employees have towards WP7 and Microsoft in general! If this is truly the approach that all TMOUS stores are taking, then they are single-handedly doing more to hurt WP7 than any Apple/Android fanboi ever could. Does my experience in this one store fall in line with what you all have seen at other stores? Or, do you all think that this really doesn't hurt WP7...that I'm overreacting?
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I completely agree with you. Every T-Mobile store I walked into for a case / sleeve / screen protector the reps would just tell me how disappointed I would be in a couple weeks if I kept it. When i asked why they would always start refering to the HD2. I tired to explain to them this was a new OS, but most of the time they won't listen. One MANAGER went as far to say he won't let anyone buy them.
Every rep also is completely surprised I've had a Nexus ONE (which i miss) AND a Vibrant (hated the thing) and I still love my HD7 more than both of those phones.
Only 1 store i have been to have i felt i changed the position of the reps. All I had to do at that store was inform them iof what a zune pass was and they were amazed. I consider that a win, but it's something I should of never been forced to do.
MS really needs to step up and start requiring all carrier reps to try out the device as some sort of training program for the device. Once the reps try it out I'm sure the platform will really start to take off.
as said in a different thread... people have this stigma around the Windows brand. Even though for many of them Windows has served them for a decade or more, they relate any issue to Windows. So bringing out a phone, they instantly see it as a "Windows" device because it carries the name "Windows Phone", and therefore instantly think it's full of bugs. They don't even take the time to see that it could smack them up side with the features alone.
I think MS has more work cut out for them beating off the stigma of the name, rather than actually having the device do it's job well...
Nope. Its not that.
TMo stores are full of android fans.
They badmouth everytging ti sell you an android phone.
They even badmouth other android phones to sell u the latest one.
Theyre typically the least informed reps as well. Verizon and sprint reps are generally way more clued in than TMo.
AT&T are the least biased, though, but probably because they have the most variety. I've never felt pressured to buy any certain phone or type of phone in an AT&T store.
Sent from my SGH-T959 using XDA App
I went to 2 different tmobile stores on hd7 launch day and neither one had the wp7 display out or even a demo unit. this was about 2pm on launch day. First store just told me: "yeah, we keep meaning to get that set up." Told them have a nice day, obviously, they weren't looking to sell me a phone. Went to the next one (usual one I do business with and had already had winmo discussions with their android fanboi CS) and they didn't have it set up either. The second store did grab a demo unit and let me play with it for a while without any pressure to buy.
I guess t-mobile has just become so android heavy, its all they know. When I showed off my hd2 to a CS rep, heavily modded with energy and lots of tweaks/ themes, he was impressed how smooth it was. It was then I was shocked to find out that the almighty vibrant required a root/ lagfix to make it smooth.
I don't have anything against android, but they really should know about all the phones they sell and most don't. I complained to t-mobile corporate about it, but as long as they are selling devices with 30 dollar data plans, I doubt they care.
Everything you guys are saying is spot on. It's a combination of all of the above...and it's a major problem. My experience today was not the first time I'd experienced Android bias in a Tmo store, just the worst...and the first that was so blatantly anti-MS. I've never seen a company actively working against a product they sell on as large a scale as this appears to be. I wonder...is this due solely to employees who lack proper training...or if it's some kind of pro-Android corporate mandate?
I would love to hear some feedback from any TMOUS employee who happens to read this thread.
Just posted to their twitter account and you should all do the same.
I think it's BS that they're trying to ruin the OS.
It's all well and good to complain on XDA but not everyone reads here. A lot more do on twitter.
Im changing carriers next month (a friend will etf my account for my nday instead of fetting me a zunehd, since I got one myself).
That works better than twitter, imo.
Sent from my SGH-T959 using XDA App
I mean wow, I guess my local T-Mobile stores are the only ones that love money. Every one that I have been into has been neutral, and will talk to you about any phone. Of course they will put in their personal opinion, I see no harm in that. You can't let a few accusations on this board be a representation T-Mobile.
OMG! It's not just T-Mobile!
All of the phones on display at my local Best Buy have stickers on the screens to represent screenshots instead of being plugged in and functional (what's up with that, BTW?).
So I asked the salesman if I could see a working Windows Phone.
He said there was no such thing as a working Windows Phone.
He said a lot of the Windows Phones they've sold have been returned because they keep crashing. He also said he didn't want to sell me one because he didn't want to have to process the return when I brought it back.
He also gave a quick speech about why I should get an Android instead, but I digress.
So apparently the conspiracy reaches beyond the T-Mobile stores.
vetvito said:
I mean wow, I guess my local T-Mobile stores are the only ones that love money. Every one that I have been into has been neutral, and will talk to you about any phone. Of course they will put in their personal opinion, I see no harm in that. You can't let a few accusations on this board be a representation T-Mobile.
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It's pretty widespread. It's not like we don't follow TMobile on Twitter or have them Liked in Facebook (because they may make announcements there that we miss while out and about, but can get the notification on our phones). Others are (and have) reporting similar issues in T-Mobile stores.
T-Mobile as a company is heavily biased towards Android. They sort of see themselves are the O.G.'s of Android Cell Phone carriers.
The fact that you have a decent store in your area is about as representative as the occurences described in this thread by other posters.
I've been posting for months about how T-Mobile rags on phones and platforms in order to sell you the CSR's prefered device.
The Vibrant was the next thing since sliced bread on release. The Minute the G2 and then MyTouch 4G was released, it became a problem device not recommended by the CSRs in all of the stores around here. God forbid you ask about a RIM or Windows Phone (HD2 or HD7). They look at you as if you're speaking a foreign language. How dare you request anything other than Android?!
Personally I buy the best phone for what I need at that time. When the Vibrant came out, I already had an HD2, and T-Mobile didn't have any other phones worth a ****, so I got the Vibrant. Needed a phone with multi-touch in more than a few apps, and up to date first party applications + Exchange connectivity (Facebook, Twitter, etc. official Clients).
That, and real flash was a deciding factor. Samsung did say FroYo was coming in a couple months before the phones were released, and I regrettably took their word for it. Also, 2.2 brings Push Notifications, which was another biggie for me.
I'm not necessarily loyal to any platform, so when I have to constantly deal with biased CSRs, it agravates the **** out of me.
Especially since I know more than they do, but I'm too nice to tell them to just "get the hell out of my face."
vetvito said:
I mean wow, I guess my local T-Mobile stores are the only ones that love money. Every one that I have been into has been neutral, and will talk to you about any phone. Of course they will put in their personal opinion, I see no harm in that. You can't let a few accusations on this board be a representation T-Mobile.
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Being that I posted this thread just a couple of hours ago, I'm actually surprised at the number of people that have already experienced something similar from Tmo and felt strongly enough about it to share their experience on here. I am certainly not anti-Tmobile. I've been a T-Mobile customer for 7 years, and over that time span have bought many devices from then. On average, 3 per year.
I'm also not anti-Android. In fact, most of the devices I've bought over the past 2 years have run Android...beginning with the very first..the G1(which I will never get rid of!). But, all that being said, I've seen and heard enough to be convinced that this is a real problem...and your tendency to post an opinion that goes against the grain of many of the threads you post in will not change that.
Tell me, why does it seem that most of the time I come across one of your posts, you are at odds with the others who posted in the same thread? Have I just happened to catch those threads and missed others where you don't do this, or do you do it on purpose? I know I could go and read your post history, but I rather hear it from you.
I bet Microsoft would love to know why there devices are not selling in Tmobile stores, surely someone knows a contact he can give this thread to... Then let the lawsuits fly.
JoePR31 said:
Being that I posted this thread just a couple of hours ago, I'm actually surprised at the number of people that have already experienced something similar from Tmo and felt strongly enough about it to share their experience on here. I am certainly not anti-Tmobile. I've been a T-Mobile customer for 7 years, and over that time span have bought many devices from then. On average, 3 per year.
I'm also not anti-Android. In fact, most of the devices I've bought over the past 2 years have run Android...beginning with the very first..the G1(which I will never get rid of!). But, all that being said, I've seen and heard enough to be convinced that this is a real problem...and your tendency to post an opinion that goes against the grain of many of the threads you post in will not change that.
Tell me, why does it seem that most of the time I come across one of your posts, you are at odds with the others who posted in the same thread? Have I just happened to catch those threads and missed others where you don't do this, or do you do it on purpose? I know I could go and read your post history, but I rather hear it from you.
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You're asking him rhetorical questions. Let's not get into this type of discussion. It's off-topic and it will more than likely result in a thread lock.
Move on and live with the fact that he disagrees.
Though I doubt he goes into T-Mobile stores with any frequency to check out RIM, WM, or WP7 devices... Given his posts/attitude on this forum.
crsnwby said:
I bet Microsoft would love to know why there devices are not selling in Tmobile stores, surely someone knows a contact he can give this thread to... Then let the lawsuits fly.
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They probably think it's because it's the smallest major carrier. They probably could have sold more if they put a phone on Boost Mobile, instead of T-Mobile, to be honest...
Also, Windows Phone sales weren't expected to be super high. WP7 was released after a slew of Android super phones that soaked up a ton of contract renewals (and off-contract purchases).
On top of that, there are no CDMA WP7 devices. Sprint is generally starved of decent smartphones (only two decent ones at the moment), so they'll probably sell a bit there when they are released. Verizon doesn't have anything but redundant Droid phones, so I'm sure they will sell quite a bit WP7 devices when it goes there.
Many people who wanted an iPhones simply went to AT&T to get it, although I'm sure there's quite a few on Verizon that will get one. AT&T is cheaper than Verizon, anyways.
These are all factors that people on this forum dissenting upon WP7 almost always intentionally fail to mention.
EDIT: Oh, and let's not forget the HTC Surround is pretty crappy. The HD7 is an HD2 in a new skin (and it's on T-Mobile, see thread subject), and the Dell Venue Pro is still going through tweaks before it starts shipping en masse (Dell giving all their employees one probably cut deeply into stock available for the average consumer). The manufacturers and carriers didn't really do Microsoft any favors IRT launch devices (Microsoft doesn't design phones, so it's not their doing).
N8ter said:
You're asking him rhetorical questions. Let's not get into this type of discussion. It's off-topic and it will more than likely result in a thread lock.
Move on and live with the fact that he disagrees.
Though I doubt he goes into T-Mobile stores with any frequency to check out RIM, WM, or WP7 devices... Given his posts/attitude on this forum.
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Agreed...my apologies. Back on topic....
N8ter said:
They probably think it's because it's the smallest major carrier. They probably could have sold more if they put a phone on Boost Mobile, instead of T-Mobile, to be honest...
Also, Windows Phone sales weren't expected to be super high. WP7 was released after a slew of Android super phones that soaked up a ton of contract renewals (and off-contract purchases).
On top of that, there are no CDMA WP7 devices. Sprint is generally starved of decent smartphones (only two decent ones at the moment), so they'll probably sell a bit there when they are released. Verizon doesn't have anything but redundant Droid phones, so I'm sure they will sell quite a bit WP7 devices when it goes there.
Many people who wanted an iPhones simply went to AT&T to get it, although I'm sure there's quite a few on Verizon that will get one. AT&T is cheaper than Verizon, anyways.
These are all factors that people on this forum dissenting upon WP7 almost always intentionally fail to mention.
EDIT: Oh, and let's not forget the HTC Surround is pretty crappy. The HD7 is an HD2 in a new skin (and it's on T-Mobile, see thread subject), and the Dell Venue Pro is still going through tweaks before it starts shipping en masse (Dell giving all their employees one probably cut deeply into stock available for the average consumer). The manufacturers and carriers didn't really do Microsoft any favors IRT launch devices (Microsoft doesn't design phones, so it's not their doing).
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LOL about Boost Mobile.
I do disagree about the Surround though. It's smoother than any Android phone I've used to date and the hardware is good quality. I've not had any lockups other than Marketplace once and a slow Java script. It may not be groundbreaking, but there's only so much you can get in a phone.
As for experiences with T-Mobile, I think both them and AT&T have been dragging their feet on the WM handsets, and T-Mobile might be outright sabotaging sales. The T-Mobile reps I talked to all had Android phones and had to pull an HD7 from behind the counter, and I was the first to play with it after two days being out . They also steered me strongly away from the HD2, which I know to be stable when it's not saddled with lots of bloatware.
If I were MS, I'd be asking some questions.
Being in the UK I dont see it as much as pretty much all phones are on any network except the trophy with is vodafone only at the moment and the HD7 with is O2 at the moment.
But if I were asking people whos job it is to sell my devises how sales are and they say rubbish and I could back up my complaint with this info they would be getting a very stiff punch in the face.
I'm an employee and I actually love my HD7. Ask me about it in my store and I'd pull mine out and show you Netflix, Zune, the 720 cam, explain the Ui and the specs to a "T". I try and educate everyone that comes in the store and tell them about all the features.. Unfortunately I get a lot of people just interested in the mytouch 4g.. I understand its a 4g phone and it is the only one that boasts a great front faced cam.. But It's not a great fit for every buyer.. Judging by what I have read thus far, it seems as though a lot of you have been burned by misinformed, ignorant and very rude rsa.. But that really shouldn't deter you from retaining our great service.. Yes there are a lot of ignorant rsa out there and not a lot of them even know what kind of features the phones have.. I am sorry about the way you guys were treated. You people as customers are very appreciated and should be well informed about each and every product without bias.. Unfortunately, there are a lot of "sale men" and not enough tech men.. I hope you guys don't take it out on the company and retain your well appreciated service with us.. The HD7 is a killer!!
z31k said:
I'm an employee and I actually love my HD7. Ask me about it in my store and I'd pull mine out and show you Netflix, Zune, the 720 cam, explain the Ui and the specs to a "T". I try and educate everyone that comes in the store and tell them about all the features.. Unfortunately I get a lot of people just interested in the mytouch 4g.. I understand its a 4g phone and it is the only one that boasts a great front faced cam.. But It's not a great fit for every buyer.. Judging by what I have read thus far, it seems as though a lot of you have been burned by misinformed, ignorant and very rude rsa.. But that really shouldn't deter you from retaining our great service.. Yes there are a lot of ignorant rsa out there and not a lot of them even know what kind of features the phones have.. I am sorry about the way you guys were treated. You people as customers are very appreciated and should be well informed about each and every product without bias.. Unfortunately, there are a lot of "sale men" and not enough tech men.. I hope you guys don't take it out on the company and retain your well appreciated service with us.. The HD7 is a killer!!
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I'm leaving T-Mobile because they released a Product that performs like:
http://www.youtube.com/watch?v=cB1b0UrX9e0
http://www.youtube.com/watch?v=2do065zuSUI
And now they're dragging their feet along with Samsung to bring updates.
When I change phones because of a faulty product, I usually take my family plan to another carrier at the same time.
So my buddy wants a smartphone finally so I tell him about the Nexus S and WP7 (focus) in this case since he's on ATT.
He really liked the way the Nexus S felt but I convinced him to go give the focus a try. He is very much on the fence since he likes the moving backgrounds of Android but also liked the integration of my WP7 device.
Anyway, we go to the ATT store and we're getting the pros and cons of the various phones they have. When they get to the focus, the store rep talks about how it's one of their best selling phones even though it doesn't have a SAmoled screen. I chime in with a "Yes it does" and the rep looks kinda irritated.
Then he's talking about how it doesn't have 4G like the iPhone and I'm like "The Iphone doesn't have 4G". Then the other rep starts screaming "Android is the future. it has 100k apps compared to WP7".
I say "Way to compare 3 months to 3 years buddy" He starts talking about how Android is killing everything at which point we both walk out kinda irritated by the moron.
He didn't even realize I wasn't even anti-Android. I just hate fanatical fans.
Anyone else experience crap like this?
Looks like WP7 is not going to get 4G, only Android at this stage.
Wow ;D That man is really stupid I hate when there are people who work in mobile sectors and don't know a **** about everything else, than their beloved smart phones This way, it was Android and iOS Android has lots, lots, lots of **** apps though. Well, I would argue till closing hours to those *****es ;D
lekki said:
So my buddy wants a smartphone finally so I tell him about the Nexus S and WP7 (focus) in this case since he's on ATT.
He really liked the way the Nexus S felt but I convinced him to go give the focus a try. He is very much on the fence since he likes the moving backgrounds of Android but also liked the integration of my WP7 device.
Anyway, we go to the ATT store and we're getting the pros and cons of the various phones they have. When they get to the focus, the store rep talks about how it's one of their best selling phones even though it doesn't have a SAmoled screen. I chime in with a "Yes it does" and the rep looks kinda irritated.
Then he's talking about how it doesn't have 4G like the iPhone and I'm like "The Iphone doesn't have 4G". Then the other rep starts screaming "Android is the future. it has 100k apps compared to WP7".
I say "Way to compare 3 months to 3 years buddy" He starts talking about how Android is killing everything at which point we both walk out kinda irritated by the moron.
He didn't even realize I wasn't even anti-Android. I just hate fanatical fans.
Anyone else experience crap like this?
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so where was this? as in state... city...
thats hilarious
lekki said:
So my buddy wants a smartphone finally so I tell him about the Nexus S and WP7 (focus) in this case since he's on ATT.
He really liked the way the Nexus S felt but I convinced him to go give the focus a try. He is very much on the fence since he likes the moving backgrounds of Android but also liked the integration of my WP7 device.
Anyway, we go to the ATT store and we're getting the pros and cons of the various phones they have. When they get to the focus, the store rep talks about how it's one of their best selling phones even though it doesn't have a SAmoled screen. I chime in with a "Yes it does" and the rep looks kinda irritated.
Then he's talking about how it doesn't have 4G like the iPhone and I'm like "The Iphone doesn't have 4G". Then the other rep starts screaming "Android is the future. it has 100k apps compared to WP7".
I say "Way to compare 3 months to 3 years buddy" He starts talking about how Android is killing everything at which point we both walk out kinda irritated by the moron.
He didn't even realize I wasn't even anti-Android. I just hate fanatical fans.
Anyone else experience crap like this?
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They are both practically the same phone with the exception of some really minor difference.
Maybe the rep is kind of stupid, anyone that has seen a SuperAMOLED screen before in their life can tell the Focus has SuperAMOLED.
To be honest, the last time I went to a store to check out a phone was at an Apple store (actually I was there to fix my iPod Touch). And before that was at the Microsoft store (I ended up looking at the Alienware m17x). Although back in the June the people at the T-Mobile store were pretty unbiased in terms of OS (okay, well T-Mobile had a bad selection).
id b pissed too!
kawgirlval69 said:
so where was this? as in state... city...
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Des Plaines, IL. Not telling exactly where in case there are crazies on this forum that will actually go start sh1t.
Man, that's just silly. Unfortunately, it also seems to be somewhat common.
The sales reps I've spoken to here were equally as ignorant, but they weren't fanboys or derogatory - they just didn't really care much. They were friendly, though, and were quite willing to talk about what they did know and admit when what they were saying was personal opinion. Maybe that's just more of the prevailing attitude in the south, though.
AT&T instore reps for the most part are clueless!! I was calling on 11.5.10 asking about WP7 phones and they didnt have a clue what I was talking about. That's 3 days before launch. They tell you what ever is going to put $$ in their pockets. They think beause AT&T gave them a spec sheet that GOD must have wrote it. When I bought my Focus on Day 1 I would have bet everything I own that I knew more about WP7 devices and the OS then every employee in the store combined. Which doesnt say much since it was my first smart phone and I don't code or anything special. I just read, read a lot, and use good judgement to decipher truth from fiction.
Niiceg said:
Wow ;D That man is really stupid I hate when there are people who work in mobile sectors and don't know a **** about everything else, than their beloved smart phones This way, it was Android and iOS Android has lots, lots, lots of **** apps though. Well, I would argue till closing hours to those *****es ;D
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+1. I would've tore into that idiot and just humiliated him in front of the whole store. Show the manager what kind of ignorant dip**** he has working there.
lekki said:
Des Plaines, IL. Not telling exactly where in case there are crazies on this forum that will actually go start sh1t.
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just wanted to know to AVOID that store if it were close to me....
Saturday i went in a t-mobile store to look at the blackberries and when i reached for the hd7 near it the rep said "don't recommend."
That's all she said, but i wasnt there for that anyways, so it really dodnt bother me much...
Sent from my SGH-T959 using XDA App
there are alwyas going to be some idiots in any field no matter what.
saying that one dude didn't know what he was talking about doesn't suggest anything about WP7, Android or anything, it just means you had the bad luck of talking with an idiot.
orangekid said:
there are alwyas going to be some idiots in any field no matter what.
saying that one dude didn't know what he was talking about doesn't suggest anything about WP7, Android or anything, it just means you had the bad luck of talking with an idiot.
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I know this...that was the whole point of this thread. Am I missing your point?
lekki said:
I know this...that was the whole point of this thread. Am I missing your point?
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apparently.
The point is that it would be like if I opened a thread going
"so I walk into a Burger King and this dude is like "hey man the new chicken sandwich has mayo" and im like "no bro, it has mustard" and he's like totally clueless and I'm like "what an idiot"
It seems like a pointless story unless you're implying that other personnel have some kind of vendetta against WP7 or something.
orangekid said:
apparently.
The point is that it would be like if I opened a thread going
"so I walk into a Burger King and this dude is like "hey man the new chicken sandwich has mayo" and im like "no bro, it has mustard" and he's like totally clueless and I'm like "what an idiot"
It seems like a pointless story unless you're implying that other personnel have some kind of vendetta against WP7 or something.
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Then you missed the point about how people who are supposed to be able to represent the OS to make commission can't even do that and when push comes to shove, spew incoherence instead.
It happens in T-Mobile stores and ATT stores. It's bound to happen in the Sprint and Verizon stores when they get their CDMA phones too.
People love to point to sales figures yet if the points of sale offer resistance, how the hell will the OS do well?
I'm sorry I needed to spell it out for you
that was my point.
you can't just say "because one d-bag didn't know anything then that means it's a problem in so many other stores" because I can point out instances where some tmobile rep didn't know the first thing about Android trying to sell a freaking blackberry or some other garbage.
It doesn't mean anything, just one idiot in one store. Go into another store and see how many reps are trying to pimp WP7.
I just find this to be a funny story. I experience this every time I go into a t-mobile store for a new phone. They try to tell me why I should get this or why I should get this. I always tell no that's alright I just show me the phone I want so i can demo it just to make sure I want the phone
Store to Store
It depends on the store and people in it, it varies from store to store. I bought my Focus at a store in NW NJ where the manager was very knowledgeable and so was the assistant manager. The Assistant manager just came back from WP7 training and had some great advice that he shared. I wasn't pressured, they helped me decide between the 3 devices and put up with me returning to the store three times while I was researching my choice. This was an ATT store.
From: http://www.winrumors.com/microsoft-...itterwp&utm_medium=twitter&utm_source=twitter
“Many of you are making critical comments here which are certainly fair. First, I was wrong when I said “most people have received the February update.” There are many of you who have yet to receive it, and I don’t blame you for speaking up and pointing out my mistake. Second, I referred to our updates as “complete” because I was thinking of the internal process where we pass completed software to another group who delivers them – but of course no update is complete until you all have it. Plus, at the time I did the interview we had started the NoDo (“march update”) delivery process and I knew “it was going well” from our perspective: people were officially getting it, the success rate of its deployment on real-world phones was looking good, and we were happy that the process had STARTED well. Still—these are NOT the same as all of you getting it and I’m sorry that I came across as insensitive to that fact.
I am a very, very big advocate for all our end-users and developers, and it bothers me a lot if I sounded out of touch. I wasn’t as prepared for this interview as I should have been—I walked into the studio with an informal state of mind, thinking about MIX and what we WILL be talking about, and I didn’t have the right up-to-date information to give a good explanation on updates which I know to be a very high-interest topic right now.
I have read all of the comments here (and many of them on the other blogs) and so has pretty much everyone in our management team. We know it’s been frustrating to wait for features/fixes and (probably worse) to hear little from us on specific dates. We are sorry the process has been rocky. The “where’s my phone update” table is our first step to try to remedy this in the face of technical problems that have made our first wave of updates take longer than we expected. We know the table would benefit greatly from more detail, and we are hoping to add more to it by working with the Operators who own the “testing” phase to get more clarity. If your phone is shown in “scheduling”, it’ll be worth checking the table next week.
In the spirit of “MIX as a conversation” – I will make sure that when I show up in Vegas that I’m well prepared to give an update in person and to try to answer your questions as best I can. You folks are obviously a very important audience for us and it’s right for you to expect us to communicate and execute better. I know at this point it’s our actions that matter… The main thing we are trying to do is to get the updates out to everyone in a way that is reliable and works, and then make our process better and more transparent in the future.”
Click to expand...
Click to collapse
awwwwwww im not mad at them anymore. vattay cutie
let's be real. I wasn't mad, but is this enough to shut the burn microsoft to the ground crowd away? I'm not sure...
Transparency is always better than non transparency.
It's really, really nice to hear that they know they have made it wrong. I love it. Everybody does.
But it would be better to hear that the update is going right, and we gonna receive it in the next few days.
mikeeam said:
It's really, really nice to hear that they know they have made it wrong. I love it. Everybody does.
But it would be better to hear that the update is going right, and we gonna receive it in the next few days.
Click to expand...
Click to collapse
Admitting you were wrong doesn't make it any less wrong.
I'm through with them.
They had to admit after seeing all the comments pretty much everywhere online and from the bloggers. Here's where it started. http://channel9.msdn.com/Shows/Coun...-Joe-Belfiore-Talks-Phone#c634367845660000000
N8ter said:
Admitting you were wrong doesn't make it any less wrong.
I'm through with them.
Click to expand...
Click to collapse
+1
Fool me once........
I cannot accept it. My HD7 is non-brand and doesn't receive the NoDo update til now.
I don't rally care about excuses, and I am still pissed, and I have still not got the NoDo. However, I give MS some credit, since at least they show their customers they care by making statements like this, and admit everything is not always sunshine and cloudless skies. Compared to Crapple (Apple), who always denies- or don't say a word to their "customers" that they actually do **** up sometimes.
And that Joe Belfiore I really like, he seems to be the perfect guy as Director of Windows Phone 7. And he's funny to.
Halle said:
I don't rally care about excuses, and I am still pissed, and I have still not got the NoDo. However, I give MS some credit, since at least they show their customers they care by making statements like this, and admit everything is not always sunshine and cloudless skies. Compared to Crapple (Apple), who always denies- or don't say a word to their "customers" that they actually do **** up sometimes.
And that Joe Belfiore I really like, he seems to be the perfect guy as Director of Windows Phone 7. And he's funny to.
Click to expand...
Click to collapse
Whatever Crapple says they deliver which is exactly why they are kicking everyone's ass whether you hate to admit it or are totally in denial. You give MS credit because they finally admitted after being cornered by WP7 users and had no way out BUT to admit it. It's like saying well let the bank robber go free because he at least admitted his crime. So you like Belfiore because he is funny and can entertain you? WOW!! Maybe MS should hire Jerry Seinfeld or (choose your favorite comedian) to be the Director of WP7. It's become a joke anyway so might as well hire comedians!
I respect Joe Belfiore for admitting his/Microsoft's mistake. But as that as for Eric Hautala, he is a complete joke.
Look at all the complains ppl have made over at Windows Phone Blog, hundreds after hundreds and he doesn't even stands up to say a single word.
What kind on a General Manager, Customer Experience Engineering is he???
f1restarter said:
Whatever Crapple says they deliver which is exactly why they are kicking everyone's ass whether you hate to admit it or are totally in denial. You give MS credit because they finally admitted after being cornered by WP7 users and had no way out BUT to admit it. It's like saying well let the bank robber go free because he at least admitted his crime. So you like Belfiore because he is funny and can entertain you? WOW!! Maybe MS should hire Jerry Seinfeld or (choose your favorite comedian) to be the Director of WP7. It's become a joke anyway so might as well hire comedians!
Click to expand...
Click to collapse
I'm going off topic here, but..
Well yes, Apple deliver updates flawlessly. However, they totally deny any design flaws of their hardware in their products - witch cannot be fixed with software. The iPhone 3G/S, cracks everywhere on the plastic backside and it got tons of dust under the screen. Also, the Macbook cracks. The Iphone 4 antenna design flaw - very well known but Apple denies there is anything wrong. Their response is simply "don't hold it that way" and a short while after, they kick the responsible person for the antenna design out of the company, lol. I guess the guys at Apple is the real comedians.
Halle said:
Well yes, Apple deliver updates flawlessly.
Click to expand...
Click to collapse
People seem to forget that Apple had growing pains with iOS as well and had major issues when they first started to push out version 3. When it all happened they just shrugged and kept quiet. At least MS acknowledges it, this is a step int eh right direction. Now they just need to move fast and fix it all or quit telling people when something is coming out.
N8ter said:
Admitting you were wrong doesn't make it any less wrong.
I'm through with them.
Click to expand...
Click to collapse
Does this mean you'll be through with the wp7 found as well??? ;-)
Sent from my HTC HD7 using Board Express
Well hopefully they will get their **** together, and to get people happy may push out the mango update sooner?? Who knows.
Sent from my Defy
DaFlake said:
People seem to forget that Apple had growing pains with iOS as well and had major issues when they first started to push out version 3. When it all happened they just shrugged and kept quiet. At least MS acknowledges it, this is a step int eh right direction. Now they just need to move fast and fix it all or quit telling people when something is coming out.
Click to expand...
Click to collapse
Yeah, even Apple make mistakes. And they don't admit. There is a lot of examples of that. Still, sooner or later, they fix it. And most of the time, sooner. And when they say that they have an update, well, I envy that, everyone is able to download and update their iPhones when they want, not when carrier want, or when it is available for you.
And yes, I didn't forget that Apple just handle one phone. With just one single phone they choose the way of the whole smartphone market. And they are good at that.
Let's not forget that they learn with their mistakes. And it is really nice.
Apple was able to release iOS update before schedule and a patch shortly after all through the same carrier that Microsoft has problem to push through, AT&T.
In my book, Microsoft dropped the ball big time. And they still have no clue how to fix this. Sorry to say, at this time Microsoft lost all the credibility to me for their ability to successfully push the WP7 platform forward. Yes, WP7 will still survive - in the form of millions of cheap, low end, low resolution Nokia phones that most of us simply don't care about.
I'd love to see MS show me otherwise. But I doubt it. Big corporations don't turn around quickly unless they have a strong leader. Steve B is simply a corporate bean counter, not a leader.
Halle said:
I don't rally care about excuses, and I am still pissed, and I have still not got the NoDo. However, I give MS some credit, since at least they show their customers they care by making statements like this, and admit everything is not always sunshine and cloudless skies. Compared to Crapple (Apple), who always denies- or don't say a word to their "customers" that they actually do **** up sometimes.
And that Joe Belfiore I really like, he seems to be the perfect guy as Director of Windows Phone 7. And he's funny to.
Click to expand...
Click to collapse
They don't care. They just could not talk their way out of it. If they could, they would.
Apple supports their products, so I can give a flying crap what they say. I don't care what a company says, I care what they actually do.
Halle said:
I'm going off topic here, but..
Well yes, Apple deliver updates flawlessly. However, they totally deny any design flaws of their hardware in their products - witch cannot be fixed with software. The iPhone 3G/S, cracks everywhere on the plastic backside and it got tons of dust under the screen. Also, the Macbook cracks. The Iphone 4 antenna design flaw - very well known but Apple denies there is anything wrong. Their response is simply "don't hold it that way" and a short while after, they kick the responsible person for the antenna design out of the company, lol. I guess the guys at Apple is the real comedians.
Click to expand...
Click to collapse
WP7 has poor reception issues, which is worse than Antennagate because for an iPhone all you needed was a bumper or a case. You can't fix the poor reception in WP7 devices so easily.
I routinely get 3 bars in an HSPA+ market where my Vibrant has 5 bars and a 3.3+ mbps download speed. Call quality is noticeably worse (not even comparable, TBQH) and download speeds are much slower. I know one other person with an HD7 and he said "the phone is okay, but the call quality is ****."
http://answers.microsoft.com/en-us/...ng-focus/5b7bc221-2982-4813-95f1-a8c88bfd2e86
http://answers.microsoft.com/en-us/...software/cf6cb222-7fe7-4c0c-92c0-357bf4cc44d1
Also, the HD7 exibits the same issue as the iPhone 4, except it has poorer reception/signal quality overall:
http://www.gsmdome.com/htc/htc-hd7-antenna-problems-explained-by-companys-spokesman_20065
Focus, Omnia 7, HD7 (I experience the bad signal quality personally). I'm willing to bet the issue is Microsoft's coding, and not the hardware. WP7 makes a worse phone than the iPhone, and a worse Smartphone than pretty much anything barring some feature phones.
Dunno where the Apple hate is coming form, but clearly some people only count the negatives of the platforms they don't like. Microsoft's handling of WP7 is making Apple look like a champ.
nrfitchett4 said:
Does this mean you'll be through with the wp7 found as well??? ;-)
Sent from my HTC HD7 using Board Express
Click to expand...
Click to collapse
Maybe if you learned how to write cohesive and comprehensible statements I'd be able to answer that.
You're not from out of the country, so there's no excuse for your inability to do so...
So I showed my phone off to a friend and she loved it. She was a Blackberry user and loved how fluid my phone is and it's feature set. For the record I have a Samsung Focus.
She came to me today with her brand new phone "just like mine" and was wondering how to make the screen look like mine does. I looked at her phone and she bought an iPhone 4...
/sigh
She thought for sure my phone had to be an iPhone because who else is there?
I wonder if this lack of knowledge will be the doom of WP7...
it's like how people want to know the difference between an ipod and an mp3 player.
blame the retailers. and blame us geeks for knowing too much.
To OP......guess you didn't pass on enough info to your friend. I have a mate who after playing with my HD7 ditched his iPhone & bought an HD7 the next day. I keep passing on info about updates to him as coming from iPhone it's obvious to him a lot of features he's been used to are currently missing. Guess we've gotta keep flying the flag for this wonderful OS until MS catch up.
Sent from my HD7 using XDA Windows Phone 7 App
I told her multiple times it was a Windows phone. I guess it just didn't sink in. I have gotten over ten new WP7 users at work and 3 friends jumped on it out of work. I am doing my part! lol
A lot of the doctors I work with think anything Microsoft is evil and Apple is righteous (how backwards they have it) so converting them is a challenge but I am working on it.
Here come to all retards at my school, who have iPhone. They can sing out loud the song "Windows Phone sucks, iPhone rocks" for all day... Since i am the only one in the school have the Windows Phone.
The lacks of understanding the different between Windows Mobile 6.5 and Windows Phone 7, also some missing features , make they feel good about their iPhone.
My Friend also proud of his iPhone because his Fruit Ninja version run smoother than the Windows Phone version and that mean my phone sucks! LMAO...
Even i show them the correctly example of how Windows Phone 7 beat the crap out of iOS4 in speed and multi-tasking, they just tell me to shut up and they don't even care because they know the iPhone is the best! LOL...
Not only me, even Android user at school be blamed about this too...
The respond that i hear about my phone usually : "Okay, that's cool, but your phone sucks d*** "
I have nothing to tell them because they are all retarded, they don't even know what the different between Megabyte and Gigabyte is...
Strike_Eagle said:
Here come too all retards at my school, who have iPhone. They can sing out loud the song "Windows Phone sucks, iPhone rocks" for all day... Since i am the only one in the school have the Windows Phone.
The lacks of understanding the different between Windows Mobile 6.5 and Windows Phone 7, also some missing features , make they feel good about their iPhone.
My Friend also proud of his iPhone because his Fruit Ninja version run smoother than the Windows Phone version and that mean my phone sucks! LMAO...
Even i show them the correctly example of how Windows Phone 7 beat the crap out of iOS4 in speed and multi-tasking, they just tell me to shut up and they don't even care because they know the iPhone is the best! LOL...
Not only me, even Android user at school be blamed about this too...
The respond that i heared about my phone usually : "Okay, that's cool, but your phone sucks d*** "
I have nothing to tell them because they are all retarded, they don't even know what is the different between Megabyte and Gigabyte...
Click to expand...
Click to collapse
Ah, the insecurities of youth. We've all been there. Your friends will look back one day and realize how stupid they were. Just enjoy your phone and don't worry about what others think. You'll be a happier person because of it.
Strike_Eagle said:
...
The respond that i heared about my phone usually : "Okay, that's cool, but your phone sucks d*** "
I have nothing to tell them because they are all retarded, they don't even know what is the different between Megabyte and Gigabyte...
Click to expand...
Click to collapse
Just tell 'em your phone lets you get **** done and on with your life instead dicking around like them as if their phones were their pricks.
I just smile and laughing at them because they are being so stupid. They can laugh at me, but they don't even know what they are actually laughing about... Since i am the student from another country, so they think they are smarter than me...
Tell her to return the iPhone and take her yourself to get a new WP7... or there are ways to make the iPhone look like the WP7
TIGGAH said:
So I showed my phone off to a friend and she loved it. She was a Blackberry user and loved how fluid my phone is and it's feature set. For the record I have a Samsung Focus.
She came to me today with her brand new phone "just like mine" and was wondering how to make the screen look like mine does. I looked at her phone and she bought an iPhone 4...
/sigh
She thought for sure my phone had to be an iPhone because who else is there?
I wonder if this lack of knowledge will be the doom of WP7...
Click to expand...
Click to collapse
*Facepalm*
Did you tell her to take it back?
Yeah, I suggested she bring it back.
I think her reality matrix is blown right now though. How could a non-Apple product be so much better?! The commercials say that's not right!?
Everyone who looks at my phone asks me if it is a iPhone. Like mentioned before they only seem to know about Blackberry and Apple. Unless they are of a younger age they usually are not familiar with Android products either.
I was in a Panda Express watching a baseball game on my phone through Slingplayer. A woman commented on how awesome that app was and how its so neat what you can do on iPhones these days.
*sigh*
TIGGAH said:
So I showed my phone off to a friend and she loved it. She was a Blackberry user and loved how fluid my phone is and it's feature set. For the record I have a Samsung Focus.
She came to me today with her brand new phone "just like mine" and was wondering how to make the screen look like mine does. I looked at her phone and she bought an iPhone 4...
/sigh
She thought for sure my phone had to be an iPhone because who else is there?
I wonder if this lack of knowledge will be the doom of WP7...
Click to expand...
Click to collapse
BB users are desperate for anything other than a BB these days, Lol.
BTW (not to the person I quoted, someone else after him) it's not cool to generalize an entire class of people as idiots just because they prefer another product.
And I'm still wondering why my post that said the above was deleted out of this thread...
I've lost count of the number of times someone has accused my HD7 of being a bloody iPhone.
I always take great pains to correct them and to point out the iPhone is merely a minority interest in the great pool of smartphones out there. Apple have less than 50% of the smartphone market, therefore if you see someone with a smartphone, the chances are it is NOT an iPhone.
Jim Coleman said:
I've lost count of the number of times someone has accused my HD7 of being a bloody iPhone.
I always take great pains to correct them and to point out the iPhone is merely a minority interest in the great pool of smartphones out there. Apple have less than 50% of the smartphone market, therefore if you see someone with a smartphone, the chances are it is NOT an iPhone.
Click to expand...
Click to collapse
id loooooove to have that kind of minority interest in my product !!!
Minority riiight.
It's the best recognized smartphone product ever.
doministry said:
Minority riiight.
It's the best recognized smartphone product ever.
Click to expand...
Click to collapse
What Jim said is accurate. The iPhone's marketshare is in the minority in the smartphone sales. But boy that is a surface analysis of the market.
The iPhone is the best selling smartphone in 2010. If someone was interested in walking around with multiple smartphones from the same maker then I would see the point of citing marketshare.
I could understand if you owned a Samsung Galaxy device and it be mistaken for an iPhone, but not an HTC. When you see the UI you would have to see the difference immediately.
This discussion is pointless anyway.
nicksti said:
What Jim said is accurate. The iPhone's marketshare is in the minority in the smartphone sales. But boy that is a surface analysis of the market.
The iPhone is the best selling smartphone in 2010. If someone was interested in walking around with multiple smartphones from the same maker then I would see the point of citing marketshare.
I could understand if you owned a Samsung Galaxy device and it be mistaken for an iPhone, but not an HTC. When you see the UI you would have to see the difference immediately.
Click to expand...
Click to collapse
Its the best selling smartphone but its in the minority? That made no sense at all.
http://www.tipb.com/2011/05/06/appl...eed:+TheIphoneBlog+(TiPb:+iPhone,+iPad,+iPod)
So, I went to my local AT&T to see if screen protectors were in yet for the Samsung Focus S and also asked if they had the Titan to which the rep replied "No and No." Now, keep in mind that the AT&T wp7 lineup was in the cut of the store hidden within a mass of other Androids. So, being the WP7 hype man I tend to be, I had to have a chat. Below is the convo:
"I really wish you all promoted your WP7 phones more BC they are amazing."
"Yeah, well I HATE the wp7 devices and couldn't wait to get rid of the focus I had," she replied.
"How could u hate it? I had the focus and it was a really great phone. I mean, you can't tell me the features it has aren't pretty freakin cool," I replied while clicking on my wife's tile to show her the immediate options it had.
"Yeah, I know what they do. I just didn't and don't like it. I feel like wp7 is just trying too hard to be like Android. I mean, it doesn't even have close to any of the popular apps that the Android has," she said
"Actually, they have a great selection of many of the most popular apps."
"You're serious? Come on, I mean, they don't even have the most popular app in the world, Angry Birds," she said followed by a smug-filled laugh.
"Uhhh, sorry to be the one to break this to you, but the windows phone got Angry Birds back in June"
"Well, it wasn't there when I had it. Either way, the windows phone will aways be playing catch-up to the iPhone and Android. That's just my opinion."
"It's cool to think whatever you want, but dont you think you should be a little less bias to a particular device when you are supposed to be selling/promoting multiple brands?"
"I'm not bias, sir. I tell every customer about all our phones."
"But, you didnt even know Angry Birds was on wp7, which has been available for almost 1/2 a year. If I were looking to buy my 1st smartphone and told you I liked the Samsung Focus S, but that I would only buy it if it had Angry Birds, you would have diverted me elsewhere based off inaccurate information."
"That's untrue"
"OK...thanks anyways"
And, folks, that's why Microsoft has had so mucn trouble selling their OS. Too many talented (insert sarcasm) wireless reps giving bad info
It's a growing theme, yesterday was launch day for the supposed partner of WP7, yet 80% of the stores didn't have any, 95% of the staff hadn't heard of it (one poster said an AT&T rep told them it was a Verizon exclusive lol), and most still tried to sell people iPhones and androids.
webbstar842 said:
So, I went to my local AT&T to see if screen protectors were in yet for the Samsung Focus S and also asked if they had the Titan to which the rep replied "No and No." Now, keep in mind that the AT&T wp7 lineup was in the cut of the store hidden within a mass of other Androids. So, being the WP7 hype man I tend to be, I had to have a chat. Below is the convo:
"I really wish you all promoted your WP7 phones more BC they are amazing."
"Yeah, well I HATE the wp7 devices and couldn't wait to get rid of the focus I had," she replied.
"How could u hate it? I had the focus and it was a really great phone. I mean, you can't tell me the features it has aren't pretty freakin cool," I replied while clicking on my wife's tile to show her the immediate options it had.
"Yeah, I know what they do. I just didn't and don't like it. I feel like wp7 is just trying too hard to be like Android. I mean, it doesn't even have close to any of the popular apps that the Android has," she said
"Actually, they have a great selection of many of the most popular apps."
"You're serious? Come on, I mean, they don't even have the most popular app in the world, Angry Birds," she said followed by a smug-filled laugh.
"Uhhh, sorry to be the one to break this to you, but the windows phone got Angry Birds back in June"
"Well, it wasn't there when I had it. Either way, the windows phone will aways be playing catch-up to the iPhone and Android. That's just my opinion."
"It's cool to think whatever you want, but dont you think you should be a little less bias to a particular device when you are supposed to be selling/promoting multiple brands?"
"I'm not bias, sir. I tell every customer about all our phones."
"But, you didnt even know Angry Birds was on wp7, which has been available for almost 1/2 a year. If I were looking to buy my 1st smartphone and told you I liked the Samsung Focus S, but that I would only buy it if it had Angry Birds, you would have diverted me elsewhere based off inaccurate information."
"That's untrue"
"OK...thanks anyways"
And, folks, that's why Microsoft has had so mucn trouble selling their OS. Too many talented (insert sarcasm) wireless reps giving bad info
Click to expand...
Click to collapse
Why don't you apply for a job at AT&T Wireless?
You can kill a few birds at the same time, and set an example here - then many of your fellow wp7 fans would follow...
Obviously, *****ing and moaning about it in the forums has little effect, the situation is as dire as it was exactly one year ago when wp7 hit the market.
Sent from my Nexus S 4G using Tapatalk
....a fandroid has wandered into the WP section again trolling....what a surprise. I guess I should wander over there and say it doesn't matter, Microsoft is pimping ****ty, lagging, hanging, crashing trash that is Android.
Dr.8820 said:
It's a growing theme, yesterday was launch day for the supposed partner of WP7, yet 80% of the stores didn't have any, 95% of the staff hadn't heard of it (one poster said an AT&T rep told them it was a Verizon exclusive lol), and most still tried to sell people iPhones and androids.
Click to expand...
Click to collapse
Same thing happened with the focus s launch in chicago and I posted my thoughts about it
And the lack of fanfare for any other place not named new york
http://www.wpsauce.com/2011/11/editorial-windows-phone-art-thou.html
Right now, the advertising budget, the blitz, I see it in Europe and very strong. But in America, it's dryer than...well a dry hump. It's rather bad
Though when you think of it, android had the same thing against iPhone, and in the end popularity won it favor.
I'm sure over time wp7 will have the same thing happen
lqaddict said:
Why don't you apply for a job at AT&T Wireless?
You can kill a few birds at the same time, and set an example here - then many of your fellow wp7 fans would follow...
Obviously, *****ing and moaning about it in the forums has little effect, the situation is as dire as it was exactly one year ago when wp7 hit the market.
Sent from my Nexus S 4G using Tapatalk
Click to expand...
Click to collapse
Nice snipe pal, you really are a keyboard warrior.
One question though, are the droid forums really that boring that you have to come here to take pointless pot shots at others? i mean the guy was only trying to make a point about the marketing of a product.................. Mother would be proud.
This type of thing happens all the time, and will continue to until MS, or OEMs start marketing the phone properly. The more people see these commercials and ads the more they will ask in stores about the phones, forcing lazy reps like that one to actually do their homework. At this point, she barely ever has to answers questions about the phone so she has no need to do her job right.
XDA Developer members would make the best Sales reps
At this point, its more than a marketing problem.
lqaddict:
I didn't realize I was *****ing and moaning. But, yeah, great idea. In fact, how about this, I'll drop out of medical school to join AT&T. And, then I'll work hard so that I'm promoted into corporate and then CEO, at which point I'll make sure that whatever new device you personally buy is discontinued just so you can continue to be as angry at the world as you already are at this present moment in your unfortunate existence.
Sent from my SGH-i937 using XDA Windows Phone 7 App
webbstar842 said:
So, I went to my local AT&T to see if screen protectors were in yet for the Samsung Focus S and also asked if they had the Titan to which the rep replied "No and No." Now, keep in mind that the AT&T wp7 lineup was in the cut of the store hidden within a mass of other Androids. So, being the WP7 hype man I tend to be, I had to have a chat. Below is the convo:
"I really wish you all promoted your WP7 phones more BC they are amazing."
"Yeah, well I HATE the wp7 devices and couldn't wait to get rid of the focus I had," she replied.
"How could u hate it? I had the focus and it was a really great phone. I mean, you can't tell me the features it has aren't pretty freakin cool," I replied while clicking on my wife's tile to show her the immediate options it had.
"Yeah, I know what they do. I just didn't and don't like it. I feel like wp7 is just trying too hard to be like Android. I mean, it doesn't even have close to any of the popular apps that the Android has," she said
"Actually, they have a great selection of many of the most popular apps."
"You're serious? Come on, I mean, they don't even have the most popular app in the world, Angry Birds," she said followed by a smug-filled laugh.
"Uhhh, sorry to be the one to break this to you, but the windows phone got Angry Birds back in June"
"Well, it wasn't there when I had it. Either way, the windows phone will aways be playing catch-up to the iPhone and Android. That's just my opinion."
"It's cool to think whatever you want, but dont you think you should be a little less bias to a particular device when you are supposed to be selling/promoting multiple brands?"
"I'm not bias, sir. I tell every customer about all our phones."
"But, you didnt even know Angry Birds was on wp7, which has been available for almost 1/2 a year. If I were looking to buy my 1st smartphone and told you I liked the Samsung Focus S, but that I would only buy it if it had Angry Birds, you would have diverted me elsewhere based off inaccurate information."
"That's untrue"
"OK...thanks anyways"
And, folks, that's why Microsoft has had so mucn trouble selling their OS. Too many talented (insert sarcasm) wireless reps giving bad info
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Thanks...this is almost the exact same experience I had. Funny that both were girls, because I thought that they'd appreciate the UI even more than most guys (of the six WP7 users that I've converted, 4 of them have been women).
Anyway, mine was over the summer, and she had the Focus and said "I can't wait to get rid of this thing." A particularly weird comment to make to me, a customer who had just walked in and asked to buy a Focus for my wife, no questions asked, because I loved mine so much.
She went on and on about how much Facebook sucked on the Focus, but couldn't even tell me if she was talking about the Facebook integration or the app itself.
I was getting too irritated, and was close to asking for another salesperson (the one who sold me my Focus wasn't there, but he was stoked about WP7 and was excited to buy the Surround for himself), so I didn't pursue questioning her further about why she hated her WP7 so much.
On a side note, my 18 year old stepsister is one of those people I converted, and she hated her WP7 at first too, because it didn't do all the things her friends were doing on Android—custom ringtones, swype, video MMS, etc. etc. Fast forward almost a year, and she absolutely LOVES her Focus and totally stunts it in front of her friends.
vetvito said:
At this point, its more than a marketing problem.
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its a lot of things but many of the issues (carrier biases, lacking promotion, PRICING) is really hurting Windows Phone
Proper marketing can do wonders for any product.
StriderNo9 said:
Proper marketing can do wonders for any product.
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they should be airing that fan made wp7 commercial..
The thing was freaking brilliant
They've been marketing for a year straight, free xboxes, discounted phones, constant ads, tons of sponsorships. What more do you want?
vetvito said:
They've been marketing for a year straight, free xboxes, discounted phones, constant ads, tons of sponsorships. What more do you want?
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I haven't seen a single commercial or ad.
It is amazing and sad at the same time how many ignorant mobile phone sales reps are out there in these stores.
Its almost as if its a plot to gradually wipe the phone out of existence but I don't think there's any stopping this phone.
I have said before, if you go to most carriers website, WP7 products have the highest ratings. We have hit over 1,000,000 likes on facebook, and with Nokia and Samsung getting on the action more, it MUST succeed!
Dr.8820 said:
....a fandroid has wandered into the WP section again trolling....what a surprise. I guess I should wander over there and say it doesn't matter, Microsoft is pimping ****ty, lagging, hanging, crashing trash that is Android.
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You can call me whatever you like, I find it hypocritical to turn your blind eye on and call whoever disagrees with your views fan*
creamy said:
Nice snipe pal, you really are a keyboard warrior.
One question though, are the droid forums really that boring that you have to come here to take pointless pot shots at others? i mean the guy was only trying to make a point about the marketing of a product.................. Mother would be proud.
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As I said, there is more crying about the whole thing than actual actions - it's like MSFT turns back on all of their fans - announce $500 million budget on marketing at launch, and make it a no show.
webbstar842 said:
lqaddict:
I didn't realize I was *****ing and moaning. But, yeah, great idea. In fact, how about this, I'll drop out of medical school to join AT&T. And, then I'll work hard so that I'm promoted into corporate and then CEO, at which point I'll make sure that whatever new device you personally buy is discontinued just so you can continue to be as angry at the world as you already are at this present moment in your unfortunate existence.
Sent from my SGH-i937 using XDA Windows Phone 7 App
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As I said it's the same story as the last year.
You can call me whatever, but I find it pretty hypocritical to not accept outsiders, and not consider their opinion. If you want your platform to succeed you should change the attitude towards outsiders.
A personal revenge, i.e. I'll make sure that whatever new device you personally buy is discontinued just so you can continue to be as angry at the world as you already are at this present moment in your unfortunate existence., will not get your brownie points as a CEO.
In a way I like owning a phone that not everyone and their dog has...
Makes people more impressed when they actually see it, and I don't feel like a sheepie lol